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The Chief Customer Officer Human Duct Tape Show

Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.

info_outline Prioritize Customer Dignity, Listen to First-hand Accounts, and Turn One-time Customers into Loyal Regulars 02/24/2023
info_outline How to Measure the Extraordinary in an Experience-driven Economy 02/06/2023
info_outline Customer-centric Companies Are Employee-centric 12/29/2022
info_outline What I Know: Shared Memories Build Bonds 12/16/2022
info_outline First Things First: Get the Fundamental Customer Experience Right 12/02/2022
info_outline How Can You Improve Employee Experience Within a HealthCare Nonprofit? 10/21/2022
info_outline What I Know: Lead for Admirable Growth 10/03/2022
info_outline Are You Improving Employee and Customer Experience Simultaneously? 09/23/2022
info_outline What I Know: “One Version of the Truth" is Critical 09/09/2022
info_outline A CCO's Role Goes Beyond Customer Experience to Change Management 08/26/2022
info_outline What I Know: You MUST Do the Customer Math 08/18/2022
info_outline What I Know: Dance With the Power Core 08/08/2022
info_outline Develop a 90-Day Plan for Your Customer Experience Transformation 07/18/2022
info_outline What I Know: Customer Experience is Floundering 07/14/2022
info_outline What I Know: Everybody Needs a Little Pixie Dust 07/08/2022
info_outline What I Know: Goal Map, Not Journey Map Pt. 2 07/01/2022
info_outline What I Know: GOAL Map, Not Journey Map Pt. 1 06/27/2022
info_outline What I Know: Principles Must Be Lived 06/22/2022
info_outline Use Technology and Empathy to Improve Customer Experience 06/17/2022
info_outline 4 Tips for Thinking Through Your Big-Picture CX Strategy 05/20/2022
info_outline Assess Your Customer Experience Consistency and Stay Inspired in Your Work 04/22/2022
info_outline Enhancing CX Initiatives Within a Bureaucracy? Learn How to Leverage Opportunities 03/25/2022
info_outline Enhance Customer Experience Through Employee Engagement and Culture Development 03/11/2022
info_outline Develop a CX Transformation Strategy by Focusing on Root Issues 02/25/2022
info_outline 4 Ways to Strengthen CX Leadership in Purpose-Driven Work 02/11/2022
info_outline 4 CX Principles from Jon Picoult to Turn Customers into Lifelong Fans 01/28/2022
info_outline Be Deliberate With Your CX: Create Excellence and Know What the Customer Wants 01/15/2022
info_outline To Improve B2B Customer Experience, Solidify Your Employee Experience and Internal Culture 01/15/2022
info_outline 5 Ways to Earn Customer Growth with Fred Reichheld (Creator of the NPS Management System) 12/17/2021
info_outline Improving Customer Experience in the Food and Quick Service Restaurant Industry 12/06/2021
 
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