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The Customer Experience Podcast

Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer support, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.

info_outline 84. 10 Rules for Building a Category & Community w/ Sangram Vajre 07/07/2020
info_outline 83. The 3 Pillars of Post-Crisis Customer Communication w/ Brian Gilman 06/30/2020
info_outline 82. 3 Ways to Fight Zoom Fatigue w/ Ethan Beute 06/25/2020
info_outline 81. 4 Truths for Customer Experience as the Backbone of Your Business w/ Aaron Weiche 06/23/2020
info_outline 80. Employee Experience Design: How, Why, and Where To Begin w/ Gil Cohen 06/16/2020
info_outline 79. A 4-Part Framework for a Frictionless Experience w/ Anthony Coundouris 06/09/2020
info_outline 78. 3 Ways To Improve Data Literacy w/ Piyanka Jain 06/02/2020
info_outline 77. The Science of Video (& the New Metric That Matters Most) w/ Ethan Beute 05/28/2020
info_outline 76. When Customer Experience Becomes An Existential Experience w/ Todd Hockenberry 05/26/2020
info_outline 75. Emotional Intelligence and The Power of Faces w/ Dan Hill 05/19/2020
info_outline 74. Using Tech to Scale the Human Touch and Build Community w/ Stef Caldwell 05/12/2020
info_outline 73. Marketing To Your Employees, Not Just Your Customers w/ Chris Wallace 05/05/2020
info_outline 72. Better Marketing Through Product, Sales, and Customer Conversations w/ Shanee Ben-Zur 04/28/2020
info_outline 71. Differentiating Your Brand by Humanizing The Experience w/ Ed Breault 04/21/2020
info_outline 70. Mental Health in Sales: More Than 40% Struggle w/ Jeff Riseley 04/14/2020
info_outline 69. The Essence of CX: How You Make People Feel 04/09/2020
info_outline 68. Creating & Delivering Better Buying Experiences with Video w/ Josh Fedie 04/07/2020
info_outline 67. Customer Communication In Times of Crisis w/ Samantha Stone 03/31/2020
info_outline 66. Restoring The Human Factor To Fulfill The “Big CX Dream” w/ Ben Smithwell 03/24/2020
info_outline 65. Product Usage as a Vanity Metric w/ Chris Hicken 03/17/2020
info_outline 64. A Circular Approach to the Customer Lifecycle w/ Wes Schaeffer 03/10/2020
info_outline 63. Creating Fans Through Human Connection w/ David Meerman Scott 03/03/2020
info_outline 62. The 6 Layers of Learning: Bloom's Taxonomy w/ Ethan Beute 02/27/2020
info_outline 61. Creating Instant Connection With Anyone You Want to Know w/ James Carbary 02/25/2020
info_outline 60. The Context Marketing Revolution w/ Mathew Sweezey 02/18/2020
info_outline 59. The Pirate's Guide To Sales: Learn and Steal from The Best w/ Tyler Menke 02/11/2020
info_outline 58. Uniting Customers and Brands Through Experiential Marketing w/ Ruthie Schulder 02/04/2020
info_outline 57. Customer Obsession As Your Key Differentiator w/ Ned Arick 01/28/2020
info_outline 56. 3 Customer Experience Myths Debunked & Set Straight w/ Ethan Beute 01/23/2020
info_outline 55. How “Slightly Better Than Average” Creates Amazing Experiences w/ Shep Hyken 01/21/2020