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CX Files

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

info_outline Terry Rybolt - LiveXchange - GigCX And The Benefits Of A Flexible Workforce 09/28/2023
info_outline Beza Tekola - Suture BPO - Improving The Patient Experience In Healthcare 09/21/2023
info_outline Jon Yarlett - Impact Sourcing Alliance - The Role of Impact Sourcing In BPO and CX 09/14/2023
info_outline Cheryl Paarwater - Call-Lab BPO - Confidence in South Africa BPO 09/07/2023
info_outline CX Files Is Back Tomorrow! 09/06/2023
info_outline CX Files Is Taking A Summer Break - Back In September! 08/03/2023
info_outline Alistair Niederer - NeedleRock - The Truth About ESG And BPOs 07/27/2023
info_outline CX FILES JULY Q&A - Mark Hillary & Peter Ryan 07/24/2023
info_outline Keith Gait - CX Foundation - Definitely CX 📚 07/20/2023
info_outline Caskey Ndaba - Momentum Metropolitan Insurance - CX & Insurance In Africa 07/13/2023
info_outline Audrey William - Ecosystm - Listening To Customers And Using Data To Create Better Insights 07/06/2023
info_outline Amy Bennet Roach - Blue Ocean Contact Centers - The Future For Flexible CX 06/29/2023
info_outline Peter Klayman - Bottle Rocket - Justifying Investment In CX 06/22/2023
info_outline Jeremiah Okello - Collins Consulting - Kenya And Emerging Africa Opportunities For CX And BPO 06/15/2023
info_outline CxO Glasgow Feedback / Stephen Loynd / Founder of TrendzOwl 🦉 06/08/2023
info_outline Barry Winkless - Cpl Group - What is The Future Of CX Work? 06/01/2023
info_outline Shane Jackson - Knowledge Rhino - The Value of WFM in CX 05/25/2023
info_outline Sadiq Mohammed - USMAART - Matching CX Clients To The Right BPO Partner 05/18/2023
info_outline Marianne Withers & Cath Wohlers - How Can BPOs Handle Vulnerable Customers With Empathy? 05/11/2023
info_outline BONUS! What Is Happening With BPO Mega-Consolidation? 05/09/2023
info_outline Ian Barkin - What Is The Future For BPO? 05/04/2023
info_outline Marko Torovic - NSourcing - Where Is My Limo? Luxury Auto Travel And Luxury CX 04/27/2023
info_outline Peter Ryan - The 2023 Ryan Strategic Advisory Front Office CX Omnibus Survey RESULTS 04/20/2023
info_outline Simon Kriss - CX and BPO In Australia 04/13/2023
info_outline Johan Steyn - Could ChatGPT And AI Kill The Contact Center? 04/06/2023
info_outline Kirk Laughlin - Nearshore Americas - CX in the Caribbean 03/30/2023
info_outline Chandni Bhatt - Beauty Pie - Focusing On High Value Subscriptions And CX 03/23/2023
info_outline Matt Sims - Alorica - Comparing CX Strategies In The US And Europe 03/16/2023
info_outline Stuart Knight - flōswitch - Cost Optimization And Tech Redundancy For BPOs 03/16/2023
info_outline Nathan Muniz - 247SECRETARY.COM - Impact Sourcing And Building Community in Philippines BPO 03/02/2023