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CX Files

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

info_outline Isobel Rogers & Karen Howard - The Launch Of The CX Alliance 10/03/2024
info_outline Graham Brown - Alorica - Using AI To Offer CX In Any Language 09/26/2024
info_outline Stephen Loynd & Chris Gillen - How AI Has Redefined CX 09/19/2024
info_outline Michael Clark - CXTT Consulting - The Tech That Makes CX Work 09/12/2024
info_outline Martin Anderson 🍋 - Lemon Contact Centre - Entrepreneurs In CX 08/15/2024
info_outline Jonas Berggren - Transcom - AI & Transforming Customer Service 08/08/2024
info_outline Leo Lopez - Calltastic - The Top 5 Mistakes Startups Make With CX 08/01/2024
info_outline Alistair Niederer - FormIGA - IAOP & GSA join forces for good in BPO and CX 07/25/2024
info_outline Stephen Peattie & Dan Castilla - Assessing BPO & CX From Fiji 07/18/2024
info_outline Leigh Hopwood - CCMA - CX From The Buyer's Perspective 07/11/2024
info_outline Sandra Busby - Cnect Wales - 'Welcome to Wrexham' Could Lead To More CX in Wales 07/04/2024
info_outline Alexandra da Silva Rodrigues - Generator & Freehand Hotels - Supporting Multilingual Customer CX In Hotels 06/27/2024
info_outline Andreas Helland - Atender Group- Delivering Nordics CX From MĂĄlaga In Spain 06/20/2024
info_outline Stephen Loynd - TrendzOwl - AI And Innovation In The USA 06/13/2024
info_outline Erin Broecker - Teleperformance - Using Content To Learn More About CX 06/06/2024
info_outline Michael Morrison - NCRI Inc - CX And BPO Trends In Canada 05/30/2024
info_outline Aymen Ismail - smart - Creating Smart Cars And Building Great Customer Relationships 05/22/2024
info_outline Seandette Wiltshire - The Contact Hub - CX and BPO Is Taking Off In Barbados 05/16/2024
info_outline Steve Mosser - Sensée - Flexible WFM & Total Footprint Optimization 05/09/2024
info_outline CX Outsourcers Atlanta - Immediate Feedback From The Conference Floor 05/02/2024
info_outline Chris Gillen - A Closer Look - CX With AI And Humans Working Together 04/29/2024
info_outline Alex Muñoz - Hispanic Media Center - The Complexity Of CX For The Hispanic Community In The USA 04/25/2024
info_outline Barry Winkless - Future of Work Institute - Creating Attractive Destinations For Talent 04/22/2024
info_outline Paula Kennedy Garcia - CX Digital Delivery 04/18/2024
info_outline Alex Mead - Total CX - Bahrain For Nearshore And Offshore CX 04/11/2024
info_outline Nirali Amin - LivePerson - The State Of Customer Conversations And The AI Gap 04/04/2024
info_outline Chris Hague - yoummday - CCW Berlin Feedback And The Future Of CX 03/28/2024
info_outline Rod Jones - "75 Not Out" And Looking Back At Half A Century Of CX 03/21/2024
info_outline Matt Kendall - BPO Bullhorn - A New Newsletter For The BPO & CX Community 03/14/2024
info_outline Dr Lollie Mancey - UCD Innovation Academy - Resilience And Work/Life Balance In The CX Workplace 03/07/2024
 
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