CX Files

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

Ted Nardin - Teleperformance - How CX Can Add Value And Create Success 11/21/2024

John Dinardo - Nordia - BPO In Canada And Beyond 🇨🇦 11/14/2024

Vidya Ravichandran - UnifyCX - GlowTouch is now UnifyCX And The Tech Future For CX 11/07/2024

EXTRA SHOW: How Does the UK 2024 Budget Impact BPO and CX? 11/04/2024

Tanya Scotece - Miami Dade College - A Focus On Care In Funeral Services 10/31/2024

Mark Hillary - The Social Sales Playbook - How B2B Companies Sell To Each Other! 10/24/2024

Neal Topf - Callzilla - Clients Want To Understand BPO Culture Not Just Metrics 10/17/2024

Peter Ryan - When will we see Philippines BPO 2.0? 10/10/2024

Isobel Rogers & Karen Howard - The Launch Of The CX Alliance 10/03/2024

Graham Brown - Alorica - Using AI To Offer CX In Any Language 09/26/2024

Stephen Loynd & Chris Gillen - How AI Has Redefined CX 09/19/2024

Michael Clark - CXTT Consulting - The Tech That Makes CX Work 09/12/2024

Martin Anderson 🍋 - Lemon Contact Centre - Entrepreneurs In CX 08/15/2024

Jonas Berggren - Transcom - AI & Transforming Customer Service 08/08/2024

Leo Lopez - Calltastic - The Top 5 Mistakes Startups Make With CX 08/01/2024

Alistair Niederer - FormIGA - IAOP & GSA join forces for good in BPO and CX 07/25/2024

Stephen Peattie & Dan Castilla - Assessing BPO & CX From Fiji 07/18/2024

Leigh Hopwood - CCMA - CX From The Buyer's Perspective 07/11/2024

Sandra Busby - Cnect Wales - 'Welcome to Wrexham' Could Lead To More CX in Wales 07/04/2024

Alexandra da Silva Rodrigues - Generator & Freehand Hotels - Supporting Multilingual Customer CX In Hotels 06/27/2024

Andreas Helland - Atender Group- Delivering Nordics CX From Málaga In Spain 06/20/2024

Stephen Loynd - TrendzOwl - AI And Innovation In The USA 06/13/2024

Erin Broecker - Teleperformance - Using Content To Learn More About CX 06/06/2024

Michael Morrison - NCRI Inc - CX And BPO Trends In Canada 05/30/2024

Aymen Ismail - smart - Creating Smart Cars And Building Great Customer Relationships 05/22/2024

Seandette Wiltshire - The Contact Hub - CX and BPO Is Taking Off In Barbados 05/16/2024

Steve Mosser - Sensée - Flexible WFM & Total Footprint Optimization 05/09/2024

CX Outsourcers Atlanta - Immediate Feedback From The Conference Floor 05/02/2024

Chris Gillen - A Closer Look - CX With AI And Humans Working Together 04/29/2024

Alex Muñoz - Hispanic Media Center - The Complexity Of CX For The Hispanic Community In The USA 04/25/2024