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CX Files

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

info_outline Dave Rumble - Maistro - Using Gen AI To Find B2B Partners 03/27/2025
info_outline CCW Berlin 2025 Feedback - with Raya CX and CXHero 03/20/2025
info_outline What Is Wrong With LinkedIn? 03/17/2025
info_outline IWD 2025 - Women In CX In 2025 03/13/2025
info_outline Sergei Levteev - IBA Group - The Tech Infrastructure Supporting CX 03/06/2025
info_outline Audrey William - Ecosystm - AI In CX: The Main Blockers & Opportunities 02/27/2025
info_outline Ian Jacobs - Opus Research - The Hype And Reality For AI In CX 02/20/2025
info_outline Sid Victor - Movate - Is Flexibility Essential For The Future Of BPO? 02/13/2025
info_outline Phil Fersht - HFS Research - Innovation In CX From AI To AGI 02/06/2025
info_outline Gregorio Uglioni - CX Goalkeeper - CX Transformation That Hits The Back Of The Net! 01/30/2025
info_outline Joel Walker - tkg - What Do CX Suppliers Need To Bring To The Table? 01/23/2025
info_outline BONUS: CX In 2025 Discussion 01/20/2025
info_outline Veronica Richards - CALLS - Servicio Estelar: Navigating Customer Care in Mexico 01/16/2025
info_outline Neville Samuels - Virtual Staff 365 - Trends In Virtual CX Staffing 01/09/2025
info_outline Mark Lowe - Managing Risk and Security in CX 12/19/2024
info_outline Katrin Langley - Approaching First-Time Outsourcing 12/12/2024
info_outline Jose Paz - Startups BPO - CX Recruitment In Honduras and US Nearshore 12/05/2024
info_outline Claas van Delden - yoummday - Will Gig CX Replace The Multilingual Hub? 11/28/2024
info_outline Ted Nardin - Teleperformance - How CX Can Add Value And Create Success 11/21/2024
info_outline John Dinardo - Nordia - BPO In Canada And Beyond 🇨🇦 11/14/2024
info_outline Vidya Ravichandran - UnifyCX - GlowTouch is now UnifyCX And The Tech Future For CX 11/07/2024
info_outline EXTRA SHOW: How Does the UK 2024 Budget Impact BPO and CX? 11/04/2024
info_outline Tanya Scotece - Miami Dade College - A Focus On Care In Funeral Services 10/31/2024
info_outline Mark Hillary - The Social Sales Playbook - How B2B Companies Sell To Each Other! 10/24/2024
info_outline Neal Topf - Callzilla - Clients Want To Understand BPO Culture Not Just Metrics 10/17/2024
info_outline Peter Ryan - When will we see Philippines BPO 2.0? 10/10/2024
info_outline Isobel Rogers & Karen Howard - The Launch Of The CX Alliance 10/03/2024
info_outline Graham Brown - Alorica - Using AI To Offer CX In Any Language 09/26/2024
info_outline Stephen Loynd & Chris Gillen - How AI Has Redefined CX 09/19/2024
info_outline Michael Clark - CXTT Consulting - The Tech That Makes CX Work 09/12/2024
 
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