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CX Files

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

info_outline Colson Hillier - Alorica - Building CX Resilience And Innovation 06/30/2022
info_outline Stefan Freyer - Orphoz (McKinsey & Co) - Connecting A CX Vision To CX Implementation 06/23/2022
info_outline Natasha Ratanshi-Stein - Surfboard - Turning WFM For CX Into Team Planning 06/16/2022
info_outline Sara Sloman - Paythru - CX for EVs And Sustainable Transport 06/09/2022
info_outline Annelien Marcus - Clarion People - Post-Covid CX Recruitment 06/02/2022
info_outline Cathy Jooste - Atento - The Evolution Of CX Nearshoring 05/27/2022
info_outline Daniel Hay - Dow - Designing A Fantastic B2B Customer Experience 05/19/2022
info_outline Faye Joubert - iSON Xperiences - CX Partnerships After The Pandemic 05/12/2022
info_outline Nadia Pace - Coaching for Success in CX 05/05/2022
info_outline Steven Van Belleghem - The Future of Customer Loyalty And CX 04/28/2022
info_outline Paul O'Hara - Teleperformance - It's Time To Truly Value CX Partnerships 04/21/2022
info_outline Wiktor Doktór - Pro Progressio - CX And BPO In Poland And The CEE Region 04/14/2022
info_outline The Top 5 Offshore BPO Destinations In 2022 04/07/2022
info_outline Jacqui Turner - Coaching For CX Success And Leadership 03/31/2022
info_outline Ivan Kotzev - NelsonHall - CX Innovation & Transformation 03/25/2022
info_outline Mike Pipicello - GlobalStep - CX For Games And Gaming 03/17/2022
info_outline Robin Harrison - Webhelp - The Post-Covid Evolution Of CX 03/10/2022
info_outline Let's Hear It For The CX Women With Alexandra Fus And Kathia Yacaman 03/03/2022
info_outline Paula Kennedy Garcia : Trust & Safety in CX 02/25/2022
info_outline Stephen Loynd - TrendzOwl - CX And The Great Resignation 02/17/2022
info_outline Terry Rybolt - LiveXchange - Don't Fear The GigCX Worker! 02/10/2022
info_outline Shira Dodi - Checkmarx - Cybersecurity And CX 02/03/2022
info_outline William Carson - Ascensos - Planning For CX After Covid 01/27/2022
info_outline Scott Broetzmann - CCMC - What Causes Customer Rage And How Can You Handle It? 01/20/2022
info_outline Lisa Stoner - Uber - CX Innovation And Hyper-Growth 01/13/2022
info_outline CX In 2022 With Stephen Loynd & Lian Rowlands 01/06/2022
info_outline Peter Ryan & Mark Hillary on The Major CX Issues For 2022 12/30/2021
info_outline TTEC & Teleperformance Review Of 2021 and 2022 Preview 12/23/2021
info_outline 2021 Offshore BPO Confidence Index - Cognitive Copy and Ryan Strategic Advisory 12/16/2021
info_outline Gill Marchbank - ResQ - Building World Class Culture In EX & CX 12/09/2021
 
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