The Gobsmack Podcast

The Gobsmack Consulting podcast is for business owners who are tired of being perfectly adequate, politely forgettable and just another option. Each episode explores how to create customer experiences with proper wow factor, the kind that make people say, 'You have to hear what happened.' It is about designing the moments, touchpoints and little bits of intentional magic that make customers remember you, come back, spend more, bring their friends and tell better stories about your business.