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Episode 2: Flight Centre - a stunning turnaround
05/24/2023
Episode 2: Flight Centre - a stunning turnaround
Operating in 23 countries and poised to reach a record $22 billion in transaction volume, Flight Centre was on track for one of its best years in 2020. Then, everything changed practically overnight. Recently, Gary Smith, Flight Centre's chairman, joined us to share the remarkable story of the company's comeback from its greatest-ever disruption. It's a captivating tale of crisis management and valuable lessons learned. With extensive industry experience in Tourism, Hotels, and Resorts, along with notable roles such as Chair of Queensland Tourism Industry Council, Deputy Chair of Eco Tourism Australia, and six years on the Board of Tourism Events Queensland, Gary was well-equipped to respond swiftly, engage stakeholders effectively, and preserve the company's culture. Tune in to hear how Flight Centre bounced back and is thriving again. Learn more about Turnaround tales: https://deloi.tt/41qyy21 Connect with the speaker: Richard Hughes -
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