The Gartner Talent Angle
The Talent Angle explores new approaches to talent. Every month, we talk with people on the forefront of talent innovation – innovators, academics, HR professionals, economists, coaches – to gain insight into the most interesting and cutting edge ideas in the world of talent and people development.
info_outline
SPOTLIGHT: Ushering in a Postgenerational Workplace With Mauro Guillen
06/10/2025
SPOTLIGHT: Ushering in a Postgenerational Workplace With Mauro Guillen
Author and professor Mauro Guillén joins the Talent Angle to explain how generational labels, such as “baby boomers” or “millennials,” can be counterproductive in the workplace. Guillén offers an alternative vision of a postgenerational society and advocates for a workplace in which individuals are not confined by their age. He urges HR leaders to instill a “perennial” mindset in their organizations to foster intergenerational collaboration and engage diverse talent pools. Mauro F. Guillén is one of the most original thinkers at the Wharton School, where he is a professor of management and vice dean for the MBA for Executives Program. He combines his training as a sociologist at Yale and as a business economist in his native Spain to methodically identify and quantify the most promising opportunities at the intersection of demographic, economic and technological developments. He has received Fulbright and Guggenheim fellowships, was honored with the Aspen Institute’s Faculty Pioneer Award, and was elected to the Macro Organizational Behavior Society and the Sociological Research Association. Peter Aykens is chief of research in Gartner’s human resources practice. He is responsible for defining research coverage within the practice and building and leading research teams that address clients’ key initiatives. In prior roles at the firm, he spent over 25 years leading research teams focused on banking and financial services strategy, producing numerous studies that addressed business strategy, channels, marketing, customer experience and product issues in financial services. He holds a bachelor’s degree in political science from St. Olaf College; a master’s degree in international politics from the University College of Wales, Aberystwyth (now known as Aberystwyth University); and a master’s degree and a doctorate in political science from Brown University.
/episode/index/show/hrlcpodcast/id/36772990
info_outline
SPOTLIGHT: Addressing the Burnout Epidemic With Jennifer Moss
06/03/2025
SPOTLIGHT: Addressing the Burnout Epidemic With Jennifer Moss
In her book “The Burnout Epidemic: The Rise of Chronic Stress and How We Can Fix It,” Jennifer Moss implores organizations to design burnout strategies that move beyond apps, wellness programs and perks. Instead, she makes the case for a systematic and preventative approach to building an anti-burnout strategy. To do so, organizations must first understand the key drivers of burnout, why conventional approaches fall short and how leaders can build cultures that prioritize workforce resilience and health. Jennifer Moss is an award-winning journalist, author and international public speaker. She is a nationally syndicated radio columnist and writes for Harvard Business Review. Her first book, “Unlocking Happiness at Work,” received the distinguished UK Business Book of the Year Award. Jennifer has been named a Canadian Innovator of the Year, an International Female Entrepreneur of the Year, and was a recipient of the Public Service Award from the Office of President Obama. *This episode is an excerpt taken from our 2022 interview.
/episode/index/show/hrlcpodcast/id/36779935
info_outline
SPOTLIGHT: Designing Work Without Jobs With Ravin Jesuthasan and John Boudreau
05/27/2025
SPOTLIGHT: Designing Work Without Jobs With Ravin Jesuthasan and John Boudreau
Drawing on their professional and academic experience, Ravin Jesuthasan and John Boudreau argue the current work “operating system” is increasingly unable to meet the needs of employees and employers. They join the Talent Angle to discuss their new book, Work Without Jobs: How to Reboot Your Organization’s Work Operating System, and the opportunities for HR to shape a new vision for the future of work. Jesuthasan and Boudreau propose a new work “operating system” based on deconstructed work and deconstructed talent that would ultimately lead to a more human-centric approach to work. In their new vision for the future of work, they emphasize the importance of developing capabilities that will enable organizations to redesign and reinvent work and the employee experience. Ravin Jesuthasan is the global leader of Mercer’s Transformation Services business. He has led multiple research efforts on the global workforce, the emerging digital economy, the rise of artificial intelligence and the transformation of work. Ravin has led numerous research projects for the World Economic Forum including many of its ground-breaking studies on the transformation of work and the global workforce. He is a regular participant and presenter at the World Economic Forum’s annual meeting in Davos and is a member of the forum’s Steering Committee on Work and Employment. He is the author of the books Transformative HR (Wiley, 2012), Lead The Work: Navigating a World Beyond Employment (Wiley 2015), Reinventing Jobs: A 4-Step Approach to Applying Automation to Work (HBR Press, 2018) and the Wall Street Journal bestseller; Work Without Jobs: How to Reboot Your Organization’s Work Operating System (MIT Press, 2022). Dr. John Boudreau is recognized worldwide as a leading evidence-based visionary on the future of work and organization. Dr. Boudreau is Professor Emeritus of Management and Organization and a Senior Research Scientist with the Center for Effective Organizations, at the Marshall School of Business, University of Southern California. For 40 years, he has conducted breakthrough research on the bridge between work, superior human capital, leadership and sustainable competitive advantage. His research addresses the future of work and the global HR profession, work automation, HR measurement and analytics, decision-based HR, executive mobility, HR information systems and organizational staffing and development. Dr. Boudreau helped to establish and then directed the Center for Advanced Human Resource Studies (CAHRS) at Cornell University, where he was a professor for more than 20 years Peter Aykens is chief of research in Gartner’s human resources practice. He is responsible for defining research coverage within the practice and building and leading research teams that address clients’ key initiatives. In prior roles at the firm, he spent over 25 years leading research teams focused on banking and financial services strategy, producing numerous studies that addressed business strategy, channels, marketing, customer experience and product issues in financial services. He holds a bachelor’s degree in political science from St. Olaf College; a master’s degree in international politics from the University College of Wales, Aberystwyth (now known as Aberystwyth University); and a master’s degree and a doctorate in political science from Brown University.
/episode/index/show/hrlcpodcast/id/36410975
info_outline
SPOTLIGHT: Sizing the Impact of Skills-Based Hiring, With HBS’ Joseph Fuller
05/20/2025
SPOTLIGHT: Sizing the Impact of Skills-Based Hiring, With HBS’ Joseph Fuller
In recent years, organizations have started to experiment with skills-based hiring by dropping degree requirements and other credentials in job postings to unlock new talent populations. However, a fully-realized skills-based hiring approach demands deep change in talent processes and hiring manager practices. To this point, most organizations have been unable to weave this method into the fabric of their talent strategy. Joseph Fuller, professor at Harvard Business School, rejoins the Talent Angle to discuss his latest research: “Skills-Based Hiring: The Long Road from Pronouncements to Practice.” Joseph shares data to show the extent to which skills-based hiring commitments have translated to meaningful action, and offers practical guidance to help organizations broaden the aperture of their talent pools. Joseph Fuller is a professor of management practice in general management at Harvard Business School and co-leads the school’s initiative, Managing the Future of Work. He founded the consulting firm Monitor Group, now Monitor Deloitte, and has worked with senior executives and policymakers on a wide variety of issues related to corporate strategy and national competitiveness. Dion Love is a vice president of research and advisory services at Gartner. Dion is a labor market expert, focusing on global labor market trends and what they mean for organizations’ talent and business strategies, as well as broader social and economic issues. In his work at Gartner, Dion advises clients on key aspects of talent acquisition, including talent acquisition function planning and management, talent needs definition and internal recruiting, employment branding and recruitment marketing, and talent sourcing and selection. He has co-authored more than 12 strategic research studies at Gartner. His work has been featured in the Harvard Business Review and industry publications, as well as Gartner HR Leaders Monthly and Smarter With Gartner.
/episode/index/show/hrlcpodcast/id/36513330
info_outline
SPOTLIGHT: Embracing Failure to Cultivate Innovation with Amy Edmondson
05/13/2025
SPOTLIGHT: Embracing Failure to Cultivate Innovation with Amy Edmondson
In their pursuit of heightened productivity, organizations are leaving little room for failure. However, failures are an inevitable part of the innovation process and often serve as a precursor to breakthroughs. By solely focusing on productivity, organizations may be missing out on valuable opportunities for innovation that could propel them forward. In the worst-case scenarios, a failure-adverse climate can lead employees to hide concerns or problems, which can lead to potentially catastrophic issues. Amy Edmondson, the Novartis Professor of Leadership and Management at the Harvard Business School and author of "Right Kind of Wrong: The Science of Failing Well," shares her expertise on the Talent Angle podcast, offering insights on how organizations should shift their mindset toward failure and embrace it as a catalyst for growth and improvement. Amy C. Edmondson, the Novartis Professor of Leadership and Management at Harvard Business School, is a management scholar best known for her research on psychological safety and team learning. She has been recognized by the biannual Thinkers50 global ranking of management thinkers since 2011 and was ranked No. 1 in 2021 and 2023. She is the author of eight books, including her most recent book, Right Kind of Wrong: The Science of Failing Well, and more than 100 academic articles. Jessica Knight is a vice president of research in the Gartner HR practice. She leads research teams to identify best practices and new opportunities to address HR executives’ most urgent challenges. Her areas of focus include employee experience, organizational culture, change management and the future of work.
/episode/index/show/hrlcpodcast/id/36197240
info_outline
Inspiring as a Leader with Adam Galinsky
05/06/2025
Inspiring as a Leader with Adam Galinsky
Leader and manager development was CHROs’ top priority in 2025, according to the 2025 Gartner HR Priorities Survey. When employees are frustrated by the leadership at the organization, their engagement, performance and productivity suffer. Adam Galinsky, professor at Columbia Business School and author of "Inspire: The Universal Path for Leading Yourself and Others,” joins the Talent Angle to share research on what makes leaders inspiring, rather than infuriating, and how organizations can adapt their leadership development strategies to nurture inspiration at scale. Adam Galinsky is a celebrated social psychologist at Columbia Business School known for his research on leadership, decision-making, teams, and ethics. His scientific research — consisting of more than 1,000 studies published in more than 200 scientific articles — has been cited more than 64,000 times. In Adam’s latest book, “Inspire The Universal Path for Leading Yourself and Others,” he weaves together his decades of research and global consulting experience to reveal the science of how to become more inspiring. His TED Talk, “How to Speak Up For Yourself,” has been viewed more than 7.5 million times, and his book “Friend & Foe: When to Cooperate, When to Compete, and How to Succeed at Both” was an audible and eBook bestseller. Caroline Walsh is a managing vice president in Gartner’s HR practice. Her teams help HR leaders build and execute talent, diversity, rewards, and learning strategies and programs. Caroline has also led Gartner research teams on commercial banking strategy and leadership. She holds a bachelor’s degree in East Asian studies from Columbia University, and a master’s degree in public affairs from Princeton University.
/episode/index/show/hrlcpodcast/id/36441070
info_outline
SPOTLIGHT: Thriving on Conflict with Amy Gallo
04/29/2025
SPOTLIGHT: Thriving on Conflict with Amy Gallo
Conflict management is an increasingly essential skill for individuals in leadership positions. However, it is a topic that often makes people — especially leaders and managers — feel uneasy. As leaders are responsible for handling conflicts between their employees, teams, and peers, it is crucial for them to have effective strategies for conflict management. Amy Gallo, the author of “Getting Along: How to Work with Anyone (Even Difficult People)," joins the Talent Angle podcast to provide valuable insights and strategies on how to effectively manage conflicts and transform them into productive dialogues within your organization. Amy Gallo is a workplace expert who writes and speaks about gender, interpersonal dynamics, and difficult conversations. She’s the best-selling author of “Getting Along: How to Work with Anyone (Even Difficult People)” and the “HBR Guide to Dealing with Conflict,” as well as hundreds of articles for Harvard Business Review. For the past five years, Amy has co-hosted HBR’s popular Women at Work podcast, which examines the struggles and successes of women in the workplace. Her advice has been featured in the New York Times, Wall Street Journal, Fast Company, BBC, and NPR. Caroline Walsh is a managing vice president in Gartner’s HR practice. Her teams help HR leaders build and execute talent, diversity, rewards, and learning strategies and programs. Caroline has also led Gartner research teams on commercial banking strategy and leadership. She holds a bachelor’s degree in East Asian studies from Columbia University, and a master’s degree in public affairs from Princeton University.
/episode/index/show/hrlcpodcast/id/36197205
info_outline
Making Better Decisions With Justin ‘Hasard’ Lee
04/22/2025
Making Better Decisions With Justin ‘Hasard’ Lee
Today’s CHROs face a dynamic business environment, and must make difficult, strategic decisions despite uncertainty. Justin “Hasard” Lee, former U.S. Air Force fighter pilot and author of “The Art of Clear Thinking: A Stealth Fighter Pilot’s Timeless Rules for Making Tough Decisions,” joins the Talent Angle to share a decision making framework for leaders to use so assess the problems in front of them, choose the best course of action, and execute decisively. Justin “Hasard” Lee is a former U.S. Air Force fighter pilot, bestselling author, and expert in high-stakes decision-making. He empowers HR leaders and organizations to build decisive cultures, boost agility, and optimize team performance, partnering with Meta, Microsoft, and other Fortune 500s. A decorated pilot, Justin flew more than 80 combat missions, led teams under pressure, and piloted the F-35. As Chief of Training Systems, he spearheaded AI initiatives to enhance decision-making. His book, “The Art of Clear Thinking,” a No. 2 Wall Street Journal Bestseller, offers HR professionals a practical framework for navigating complexity and driving innovation. Jessie Knight is a vice president of research in the Gartner HR practice. She leads research teams to identify best practices and new opportunities to address HR executives’ most urgent challenges. Her areas of focus include employee experience, organizational culture, change management and the future of work.
/episode/index/show/hrlcpodcast/id/36193315
info_outline
SPOTLIGHT: Capturing the Upside of Uncertainty, with Nathan Furr and Susannah Harmon Furr
04/15/2025
SPOTLIGHT: Capturing the Upside of Uncertainty, with Nathan Furr and Susannah Harmon Furr
From the emergence of generative AI (GenAI) to widespread adoption of hybrid work, HR leaders are increasingly called upon to lead their organizations through uncertainty. Authors Nathan Furr and Susannah Harmon Furr join the Talent Angle to explain why uncertainty should be associated with opportunity, not anxiety. They detail how organizations can navigate uncertainty to drive transformation and innovation, and offer tools to help HR leaders develop the “uncertainty ability” in leaders and managers. Nathan Furr is a professor of strategy at INSEAD, where he teaches innovation and technology strategy. Nathan earned his doctorate from the Stanford Technology Ventures Program (STVP) at Stanford University and has written five books and more than 70 articles on innovation, technology, and transformation. Nathan and Susannah Harmon Furr are co-authors of “The Upside of Uncertainty” (HBR Press, July 2022). Susannah Harmon Furr is a designer and art historian, and has founded a women’s clothing line inspired by her research. She is currently creating a hope accelerator in Normandy, France, to teach regenerative ecosystems and transformation for individuals and families. Susannah and Nathan Furr are co-authors of “The Upside of Uncertainty” (HBR Press, July 2022). Jessica Knight is a vice president of research in the Gartner HR practice. She leads research teams to identify best practices and new opportunities to address HR executives’ most urgent challenges. Her areas of focus include employee experience, organizational culture, change management and the future of work.
/episode/index/show/hrlcpodcast/id/35661060
info_outline
Exploring Insights from the Gartner’s Futures Lab with Brent Cassell
04/08/2025
Exploring Insights from the Gartner’s Futures Lab with Brent Cassell
Navigating new levels of change, CHROs can find it difficult to determine which global and long-term trends matter for their talent and business strategies. Brent Cassell, VP in Advisory at Gartner and member of Gartner’s Futures Lab, joins the Talent Angle Podcast to offer a framework to sense and respond to the macro trends CHROs need to be paying attention to, today. Brent Cassell is a vice president of advisory in Gartner’s HR practice, and he has spent the past 19 years in Gartner’s HR and CIO practices. His job is to help clients find the research they need, to help them understand that research, and to coach them through the implementation of those best practices in their own organizations. Brent is the contributing editor of the HR Leaders Monthly Journal. In 2022, he won Gartner’s award for Outstanding Thought Leadership for his work on Redesigning Work for the Hybrid World. Peter Aykens is the chief of research for Gartner’s HR practice. Aykens is responsible for building and leading research teams within the practice to address clients’ key initiatives. Before his current role, he spent over 25 years at Gartner leading research teams focused on banking and financial services strategy, producing numerous studies that addressed business strategy, channels, marketing, customer experience and product challenges. He holds a bachelor’s degree in political science from St. Olaf College, a master’s degree in international politics from Aberystwyth University (formerly known as the University College of Wales, Aberystwyth), and a master’s degree and a doctorate in political science from Brown University.
/episode/index/show/hrlcpodcast/id/36036910
info_outline
SPOTLIGHT: Fueling Performance With the Human-Powered Enterprise
04/01/2025
SPOTLIGHT: Fueling Performance With the Human-Powered Enterprise
Organizations today are grappling with how to manage the merging of peoples’ work and personal lives. With many organizational processes and structures not fully accounting for the human impact they have on their employees’ lives, organizations are now looking for a better approach to the way we work. Peter Aykens and Sari Wilde, two leaders of the Gartner HR practice, offer a new, human-centric, approach that they argue will foster creativity and engagement among employees, ultimately delivering the best results for their organization. Peter Aykens is the chief of research for Gartner’s HR practice. Peter is responsible for building and leading research teams within the practice to address clients’ key initiatives. Before his current role, he spent over 25 years at Gartner leading research teams focused on banking and financial services strategy, producing numerous studies that addressed business strategy, channels, marketing, customer experience and product challenges. He holds a bachelor’s degree in political science from St. Olaf College, a master’s degree in international politics from Aberystwyth University (formerly known as the University College of Wales, Aberystwyth) and a master’s degree and a doctorate in political science from Brown University. Sari J Wilde oversees peer and practitioner research in the HR practice. She holds a bachelor's degree from Barnard College, Columbia University and a master’s degree in industrial and organizational psychology from New York University. Caroline Walsh is a managing vice president in Gartner’s HR practice. Her teams help HR leaders build and execute talent, diversity, rewards, and learning strategies and programs. Caroline has also led Gartner research teams on commercial banking strategy and leadership. She holds a bachelor’s degree in East Asian studies from Columbia University, and a master’s degree in public affairs from Princeton University.
/episode/index/show/hrlcpodcast/id/35661045
info_outline
Looking Beyond the 4-Year Degree, With Kathleen deLaski
03/25/2025
Looking Beyond the 4-Year Degree, With Kathleen deLaski
The workforce is increasingly exploring learning opportunities outside of the four-year college degree, such as vocational training and apprenticeships. However, organizations struggle to adapt their talent processes to a workforce with changing demographics and preferences. Kathleen deLaski, author of “Who Needs College Anymore? Imagining a Future Where Degrees Don’t Matter,” joins the Talent Angle to discuss how organizations can keep pace with an evolving workforce. By creating alignment between recruiting, training and education, organizations can build talent pipelines that strengthen their workforce and grow the economy. Kathleen deLaski is an education and workforce designer, and futurist. She founded the Education Design Lab to help colleges reimagine higher education toward the future of work. Her nonprofit has helped 1,200 colleges, organizations and economic regions design new pathways for learners. She is a senior advisor to the Project on Workforce at Harvard University and teaches human-centered design and higher education reform as an adjunct professor in the Honors College at George Mason University. Previously, Kathleen worked as a journalist, including time as ABC News White House correspondent, and was a political appointment as the first female Pentagon spokesperson. Dion Love is a vice president of research and advisory services at Gartner. Dion is a labor market expert, focusing on global labor market trends and what they mean for organizations’ talent and business strategies, as well as broader social and economic issues. In his work at Gartner, Dion advises clients on key aspects of talent acquisition, including talent acquisition function planning and management, talent needs definition and internal recruiting, employment branding and recruitment marketing, and talent sourcing and selection. He has co-authored more than 12 strategic research studies at Gartner. His work has been featured in the Harvard Business Review and industry publications, as well as Gartner HR Leaders Monthly and Smarter With Gartner.
/episode/index/show/hrlcpodcast/id/35843355
info_outline
SPOTLIGHT: Making Sense of the Labor Market with Gad Levanon
03/18/2025
SPOTLIGHT: Making Sense of the Labor Market with Gad Levanon
Three key changes are impacting today’s labor market: a changing workforce composition, evolving attitudes toward work, and new tools and technologies to empower employees and candidates. HR leaders must understand the implications of these changes as they set talent strategies and build out capabilities for their organizations. Gad Levanon, chief economist of the Burning Glass Institute, joins the Talent Angle to discuss evolving dynamics in the labor market and offer practical recommendations to HR leaders. He explains how organizations must pull a variety of levers, from technology to rewards and learning programs, at the same time to gain an edge in the talent market. Gad Levanon is chief economist of the Burning Glass Institute. Previously, Gad was with The Conference Board where he was founder of the Labor Market Institute and led the Help Wanted OnLine program. His research focuses on trends in U.S. and global labor markets, the U.S. economy, and their impact on employers. Before The Conference Board, he worked at the Bank of Israel. He received his doctorate in economics from Princeton University, and he holds undergraduate and master’s degrees from Tel Aviv University. Dion Love is a vice president of research and advisory services at Gartner. He’s a labor market expert, focusing on global labor market trends and what they mean for organizations’ talent and business strategies, as well as broader social and economic issues. In his work at Gartner, Dion advises clients on key aspects of talent acquisition, including talent acquisition function planning and management, talent needs definition and internal recruiting, employment branding and recruitment marketing, and talent sourcing and selection. He has co-authored more than 12 strategic research studies at Gartner. His work has been featured in the Harvard Business Review and industry publications, as well as Gartner HR Leaders Monthly and Smarter With Gartner.
/episode/index/show/hrlcpodcast/id/35660995
info_outline
SPOTLIGHT: Boosting Workforce Productivity with Booking Holdings CHRO Paulo Pisano
03/11/2025
SPOTLIGHT: Boosting Workforce Productivity with Booking Holdings CHRO Paulo Pisano
The proliferation of remote and hybrid work has forced managers and HR leaders to rethink how they keep tabs on workforce productivity. Meanwhile, emerging technologies like generative AI have raised expectations for what future productivity can look like. While productivity has always been elusive to define and measure in the context of knowledge work, today’s environment has further challenged organizations to develop new strategies. Paulo Pisano, CHRO of Booking Holdings, joins the Gartner Talent Angle podcast to offer his perspective on HR’s role in boosting productivity. Touching on the linearity of work and the relationship between stress and performance, he shares actionable guidance for HR leaders looking to harness the full potential of their workforce. As Chief HR Officer for Booking Holdings, Paulo Pisano is leading the company’s efforts to develop an integrated long-term strategy in the people, organization and spaces. Paulo and team are committed to fostering a workplace environment where every employee can do their best work. Paulo joined in 2020 as Chief People Officer for Booking.com and was previously Chief People Officer at Galp. In the last several years, he has been actively engaged in the fields of learning and education through board and advisory roles in organizations such as Singularity University, Teach For All and STiR Education. Peter Aykens is the chief of research for Gartner’s HR practice. Aykens is responsible for building and leading research teams within the practice to address clients’ key initiatives. Before his current role, he spent over 25 years at Gartner leading research teams focused on banking and financial services strategy, producing numerous studies that addressed business strategy, channels, marketing, customer experience and product challenges. He holds a bachelor’s degree in political science from St. Olaf College, a master’s degree in international politics from Aberystwyth University (formerly known as the University College of Wales, Aberystwyth), and a master’s degree and a doctorate in political science from Brown University.
/episode/index/show/hrlcpodcast/id/34961535
info_outline
Communicating for Connection, With Charles Duhigg
03/04/2025
Communicating for Connection, With Charles Duhigg
Communication is a critical skill for leaders and managers, who run into problems when their teams feel unsupported or unheard. Charles Duhigg, Pulitzer Prize-winning journalist and author of “Supercommunicators: How to Unlock the Secret Language of Connection,” joins the Talent Angle Podcast to share his findings on communication. Charles identifies different archetypes of conversations and explains how to smoothly navigate them. By articulating the skills and behaviors that leaders must develop to become better communicators, Charles shows how communication can build trust and connection with their teams. Charles Duhigg is a Pulitzer Prize-winning journalist and the author of “The Power of Habit,” which spent over three years on bestseller lists and has been translated into 40 languages, “Supercommunicators,” also a bestseller published in 2024, and “Smarter Faster Better,” a third bestseller. Charles writes for The New Yorker magazine and is a graduate of Yale University and the Harvard Business School. He previously wrote for The New York Times, and is a frequent contributor to CNBC, This American Life, NPR and Frontline. He was also, for one terrifying day in 1999, a bike messenger in San Francisco. Jessie Knight is a vice president of research in the Gartner HR practice. She leads research teams to identify best practices and new opportunities to address HR executives’ most urgent challenges. Her areas of focus include employee experience, organizational culture, change management and the future of work.
/episode/index/show/hrlcpodcast/id/35287895
info_outline
SPOTLIGHT: A 4-Day Work Week to Recharge the Workforce With Alex Soojung-Kim Pang
02/25/2025
SPOTLIGHT: A 4-Day Work Week to Recharge the Workforce With Alex Soojung-Kim Pang
The four-day work week has gained momentum in recent years, but has not yet entered the mainstream. Alex Soojung-Kim Pang, Global Programs Director at 4 Day Week Global, joins the Talent Angle to explain why organizations should consider experimenting with new ways of working. He highlights the importance of rest for human creativity and problem solving, and outlines how a shortened work week can unlock human potential to benefit both employers and employees. Alex Soojung-Kim Pang a leading voice in reduced hours working. He is the author of three books exploring how companies and individuals can better integrate rest, creativity, and focus into digital-age lives and work. Before joining 4 Day Week Global, Alex was a research director at the Institute for the Future and senior consultant at Strategic Business Insights, and lectured at Oxford University, Stanford University, and UC Berkeley. Alex received a Ph.D. in history and sociology of science from the University of Pennsylvania. Brent Cassell is a VP Advisory at Gartner, where he has worked for the past 18 years in both the HR and CIO Research Groups. His job is to help clients find the research they need, to help them understand that research, and to coach them through the implementation of those best practices in their own organizations. Currently, his research focuses on the future of work and total rewards. In 2022, Brent won Gartner's award for Outstanding Thought Leadership for his work on redesigning work for the hybrid world. He is also the contributing editor of HR Leaders Monthly and the co-host of the Talent Angle podcast.
/episode/index/show/hrlcpodcast/id/34961515
info_outline
Cultivating Change Leaders, With Red Hat CPO Jennifer Dudeck
02/18/2025
Cultivating Change Leaders, With Red Hat CPO Jennifer Dudeck
Change agility — the ability to effectively manage and adapt to change — is a top leadership priority for organizations in 2025. As disruption becomes the norm, leaders must adapt and equip their teams to do the same. Red Hat CPO Jennifer Dudeck joins the Talent Angle Podcast to share her insights on how to lead through change and build a strong bench of future change-ready leaders. Jennifer Dudeck is Senior Vice President and Chief People Officer at Red Hat. In this role, she leads the team responsible for managing global human resources, administering payroll, and creating inspiring work environments supporting Red Hat’s award-winning culture. She has more than 25 years of human resources experience across all functions with a focus on helping the teams she led maximize alignment with, and impact on, the enterprise Jennifer is passionate about improving the experience of being a Red Hatter. Throughout her time at Red Hat, she has driven increased focus on manager excellence, performance and development, and career mobility. Jennifer is also a thought leader on the opportunities and challenges created by the convergence of AI and human resources. Jennifer has been a change leader across the enterprise, playing an active role in multiple major transformational initiatives in previous roles. Before joining Red Hat, Jennifer worked with Cisco Systems most recently as Vice President of the Transformation Office focused on enabling ongoing employee engagement, growth, and business impact. During her time with the company, she also held various leadership roles across the human resources function. Prior to that, Jennifer held several business-aligned human resources roles at Honeywell Corp.’s Aerospace and Performance Materials business units. Peter Aykens is the chief of research for Gartner’s HR practice. Aykens is responsible for building and leading research teams within the practice to address clients’ key initiatives. Before his current role, he spent over 25 years at Gartner leading research teams focused on banking and financial services strategy, producing numerous studies that addressed business strategy, channels, marketing, customer experience and product challenges. He holds a bachelor’s degree in political science from St. Olaf College, a master’s degree in international politics from Aberystwyth University (formerly known as the University College of Wales, Aberystwyth), and a master’s degree and a doctorate in political science from Brown University.
/episode/index/show/hrlcpodcast/id/35287815
info_outline
SPOTLIGHT: Embracing CHRO Digital Leadership, with Kemper CHRO Ismat Duckson Aziz
02/11/2025
SPOTLIGHT: Embracing CHRO Digital Leadership, with Kemper CHRO Ismat Duckson Aziz
Technology is advancing at a breakneck speed, presenting both new opportunities and challenges for organizations. Ismat Duckson Aziz, Kemper CHRO and Chief Administrative Officer, joins the Talent Angle to discuss how CHROs can shape the technology strategy of their organization. She explains how CHROs can overcome the anxiety that comes with diving into the rapidly changing environment of technology, and assert themselves as drivers of enterprise innovation. Ismat Duckson Aziz is the Chief Human Resources Officer (CHRO) and Chief Administrative Officer of Kemper. Ismat has more than 25 years of HR experience, most recently serving at U.S. Bank as Chief Advocacy Officer. Previous roles include CHRO for Sprint, CHRO for Sam’s Club, and senior HR roles at Sears Canada and MDS Pharma Services. Ismat earned a master’s of business administration from Ivey Business School at Western University in Canada and completed her undergraduate work at the University of Toronto. Ismat holds certifications in board governance and HR internationally. Jessica Knight is a vice president of research in the Gartner HR practice. She leads research teams to identify best practices and new opportunities to address HR executives’ most urgent challenges. Her areas of focus include employee experience, organizational culture, change management and the future of work.
/episode/index/show/hrlcpodcast/id/34961485
info_outline
Building a Learning Culture, With Bala Sathyanarayanan
02/04/2025
Building a Learning Culture, With Bala Sathyanarayanan
Learning and development is a key lever for CHROs to deliver strategic impact, but it can be a challenge to keep pace with workforce needs. As technology innovation impacts both critical skills and learning delivery, CHROs must evaluate the effectiveness of their learning initiatives and foster an environment of learning. Bala Sathyanarayanan, CHRO at Greif, joins the Talent Angle Podcast to share insights on how HR can build a learning culture. He explains why continuous learning is a necessity in today’s world of work, and shares how HR can drive business strategy by tapping into employees’ desire to grow. Bala V. Sathyanarayanan serves as the executive vice president and chief human resources officer at Greif. Before Greif, Bala held global leadership roles at Xerox, Hewlett Packard Enterprise, Coca-Cola and United Technologies. Bala earned a Bachelor of Science degree in electronics engineering and a Master of Business Administration (MBA) degree from the University of Madras in Chennai, India. He also holds a master’s in human resources management from Rutgers University and graduated from the Advanced Management Program at Harvard Business School. Peter Aykens is the chief of research for Gartner’s HR practice. Aykens is responsible for building and leading research teams within the practice to address clients’ key initiatives. Before his current role, he spent over 25 years at Gartner leading research teams focused on banking and financial services strategy, producing numerous studies that addressed business strategy, channels, marketing, customer experience and product challenges. He holds a bachelor’s degree in political science from St. Olaf College, a master’s degree in international politics from Aberystwyth University (formerly known as the University College of Wales, Aberystwyth), and a master’s degree and a doctorate in political science from Brown University.
/episode/index/show/hrlcpodcast/id/35127855
info_outline
SPOTLIGHT: Driving Cross-Generational Collaboration, With NIH’s Julie Berko
01/28/2025
SPOTLIGHT: Driving Cross-Generational Collaboration, With NIH’s Julie Berko
As the global workforce continues to age, it is increasingly vital for organizations to have both efficient succession plans and effective knowledge sharing between their employees. Julie Berko, Director of the Office of Human Resources at the National Institutes of Health (NIH), joins the Talent Angle to discuss how organizations can leverage data to enable knowledge sharing and simplify succession planning. She also explains how organizations can identify future skills needs and build strategies to develop them. Julie Berko boasts more than 30 years of human resources experience, honored with the 2022 Presidential Rank Award. A Hodgkin’s lymphoma survivor, she champions workplace flexibilities and employee well-being. Julie pioneered the FAA's Work/Life program and geriatric care management. At NIH, she instituted the Leave Bank program, Maxiflex, and telework expansion, meeting 100% employee needs. Her initiatives fostered diversity, inclusion, and swift response to COVID-19, enabling quick transition to maximum telework for 75% of the workforce. Julie served on the NIH Child Care Board, Health and Wellness Council, and co-chaired the 2023 Federal Human Capital Collaborative Forum. She holds a master’s degree in public administration from American University and a bachelor’s degree in sociology from Howard University. Peter Aykens is the chief of research for Gartner’s HR practice. Peter is responsible for building and leading research teams within the practice to address clients’ key initiatives. Before his current role, he spent over 25 years at Gartner leading research teams focused on banking and financial services strategy, producing numerous studies that addressed business strategy, channels, marketing, customer experience and product challenges. He holds a bachelor’s degree in political science from St. Olaf College, a master’s degree in international politics from Aberystwyth University (formerly known as the University College of Wales, Aberystwyth) and a master’s degree and a doctorate in political science from Brown University.
/episode/index/show/hrlcpodcast/id/34961450
info_outline
Beating Burnout, With Daisy Auger-Domínguez
01/21/2025
Beating Burnout, With Daisy Auger-Domínguez
Burnout can impact employees at all levels, including the very managers and leaders tasked with spotting it on their teams. Daisy Auger-Domínguez, author of “Burnt Out to Lit Up: How to Reignite the Joy of Leading People,” joins the Talent Angle Podcast to discuss how she managed her own burnout while leading a global team through the COVID-19 pandemic. Drawing on her experience as a chief people officer (CPO), Daisy identifies warning signs of burnout that leaders should watch out for and provides strategies for organizations to mitigate the risks of burnout. Daisy Auger-Domínguez is an award-winning global leader, speaker and author who guides organizations to meet the moment and tackle the pressing question: “Is there a better way to work?” With decades of experience driving transformations at the leading edge of people and culture at Disney, Google and Vice Media, Daisy specializes in bridging divides and aligning people, culture, structures and practices to deliver lasting impact. Through her advisory firm, Daisy provides fractional CPO engagements, and speaks and advises startups on sustainable, people-centered solutions. Her books, “Inclusion Revolution: The Essential Guide to Dismantling Racial Inequity in the Workplace” and “Burnt Out to Lit Up: How to Reignite the Joy of Leading People” offer practical strategies for inclusion and leadership. A sought-after speaker, Daisy’s work has been featured in Forbes, Harvard Business Review, Inc., MSNBC and TEDx. Jessie Knight is a vice president of research in the Gartner HR practice. She leads research teams to identify best practices and new opportunities to address HR executives’ most urgent challenges. Her areas of focus include employee experience, organizational culture, change management and the future of work.
/episode/index/show/hrlcpodcast/id/34872335
info_outline
9 Trends Shaping the Future of Work in 2025
01/09/2025
9 Trends Shaping the Future of Work in 2025
To access the 2025 future of work trends research, see: Entering 2025, organizations face a host of environmental shifts, such as economic uncertainty, changing workforce demographics and continued AI innovation. As CHROs set their strategies for 2025, they must help their organizations navigate unforeseen challenges by considering the newest developments in the world of work. In this episode of the Talent Angle, Gartner’s Peter Aykens and Emily Rose McRae share nine trends that will shape HR in 2025. Peter Aykens is the chief of research for Gartner’s HR practice. Aykens is responsible for building and leading research teams within the practice to address clients’ key initiatives. Before his current role, he spent over 25 years at Gartner leading research teams focused on banking and financial services strategy, producing numerous studies that addressed business strategy, channels, marketing, customer experience and product challenges. He holds a bachelor’s degree in political science from St. Olaf College, a master’s degree in international politics from Aberystwyth University (formerly known as the University College of Wales, Aberystwyth), and a master’s degree and a doctorate in political science from Brown University. Emily Rose McRae advises CHROs and other C-suite executives on the and workforce transformation. Emily Rose’s core focus areas include emerging technologies (such as GenAI) and their impact on work and the workforce, new employment models, evolving employee expectations, flexibility for frontline workers, and the aging workforce. She also helps executives with to anticipate and prepare for these changes, creating an enterprisewide future of work strategy, and creating and iterating on strategies and the role of the office. Caroline Walsh is a managing vice president in Gartner’s HR practice. Her teams help HR leaders build and execute talent, diversity, rewards, and learning strategies and programs. Caroline has also led Gartner research teams on commercial banking strategy and leadership. She holds a bachelor’s degree in East Asian studies from Columbia University, and a master’s degree in public affairs from Princeton University.
/episode/index/show/hrlcpodcast/id/34779780
info_outline
Best of 2024: Careers
12/31/2024
Best of 2024: Careers
In 2024, experts joined the Gartner Talent Angle to discuss the world of careers. Author Dorie Clark shares how HR leaders can help employees achieve meaningful career growth and long-term success at work. Author and Professor Martin Gutmann looks back through history to surface new ideas about identifying strong leaders and building effective succession pipelines. Dorie Clark is a consultant and keynote speaker and teaches executive education at Columbia Business School. She is the Wall Street Journal bestselling author of “The Long Game, Entrepreneurial You, Reinventing You and Stand Out,” which was named the No. 1 Leadership Book of the Year by Inc. magazine. Dorie has been named three times as one of the Top 50 business thinkers in the world by Thinkers50. You can download her Long Game strategic thinking self-assessment at dorieclark.com/thelonggame. Martin Gutmann is an author, speaker and scholar interested in how the past can illuminate today's most pressing challenges. He is a professor at the Lucerne School of Business in Switzerland and the best-selling author of “The Unseen Leader: How History Can Help Us Rethink Leadership.” His writing and thought leadership pieces have been published in various platforms and magazines, such as Forbes, Big Think, Fast Company, and Minutehack. Martin holds a Ph.D. in history from the Maxwell School of Citizenship and Public Affairs at Syracuse University, an Executive MBA from IE Business School in Spain, and higher education teacher’s training from Harvard University and ETH Zurich.
/episode/index/show/hrlcpodcast/id/34550945
info_outline
Best of 2024: The Labor Market
12/24/2024
Best of 2024: The Labor Market
Expert guests joined the Gartner Talent Angle throughout 2024 to discuss shifts in the labor market. Economist and labor market expert Gad Levanon shares how HR leaders can capitalize on changes in the talent landscape to give their organizations an edge. Professor Joseph Fuller then offers findings from his latest research on skills-based hiring, offering practical guidance to help organizations broaden the aperture of their talent pools. Gad Levanon is chief economist of the Burning Glass Institute. Previously, Gad was with The Conference Board where he was founder of the Labor Market Institute and led the Help Wanted OnLine program. His research focuses on trends in U.S. and global labor markets, the U.S. economy, and their impact on employers. Before The Conference Board, he worked at the Bank of Israel. He received his doctorate in economics from Princeton University, and he holds undergraduate and master’s degrees from Tel Aviv University. Joseph Fuller is a professor of management practice in general management at Harvard Business School and co-leads the school’s initiative, Managing the . He founded the consulting firm Monitor Group, now Monitor Deloitte, and has worked with senior executives and policymakers on a wide variety of issues related to corporate strategy and national competitiveness.
/episode/index/show/hrlcpodcast/id/34550835
info_outline
Best of 2024: Future of Work
12/17/2024
Best of 2024: Future of Work
In 2024, expert guests joined the Gartner Talent Angle to discuss the everchanging future of work. Professor and author Matt Beane shares his insights on how learning and development (L&D) leaders can play a strategic role in unlocking human ability in the age of intelligent machines. Alex Soojung-Kim Pang unpacks how the four-day work week can recharge the workforce, accelerate performance and benefit organizations. Matt Beane is an assistant professor in the technology management program at the University of California, Santa Barbara. Matt does field research on work involving robots and AI to uncover systematic positive exceptions that we use across the broader world of work. He received his Ph.D. from the Sloan School of Management at the Massachusetts Institute of Technology in the information technologies department. Matt also took a two-year hiatus from his doctoral studies to help found and fund Humatics, an MIT-connected, full-stack IoT startup. Alex Soojung-Kim Pang a leading voice in reduced hours working. He is the author of three books exploring how companies and individuals can better integrate rest, creativity, and focus into digital-age lives and work. Before joining 4 Day Week Global, Alex was a research director at the Institute for the Future and senior consultant at Strategic Business Insights, and lectured at Oxford University, Stanford University, and UC Berkeley. Alex received a Ph.D. in history and sociology of science from the University of Pennsylvania.
/episode/index/show/hrlcpodcast/id/34472400
info_outline
Best of 2024: Leadership
12/10/2024
Best of 2024: Leadership
In 2024, expert guests joined the Gartner Talent Angle to share their advice on the trickiest apsects of leadership that are critical to success in the modern world of work: uncertainty, conflict and failure. Nathan Furr and Susasannhah Harmon Furr detail how organizations can navigate uncertainty to drive transformation and innovation. Amy Gallo shows how leaders can effectively manage conflicts and transform them into productive dialogues within their organization. Amy Emondson offers insights on how organizations can shift their mindset toward failure and embrace it as a catalyst for growth and improvement. Nathan Furr is a professor of strategy at INSEAD, where he teaches innovation and technology strategy. Nathan earned his doctorate from the Stanford Technology Ventures Program (STVP) at Stanford University and has written five books and more than 70 articles on innovation, technology, and transformation. Susannah Harmon Furr is a designer and art historian, and has founded a women’s clothing line inspired by her research. She is currently creating a hope accelerator in Normandy, France, to teach regenerative ecosystems and transformation for individuals and families. Susannah and Nathan Furr are co-authors of “The Upside of Uncertainty” (HBR Press, July 2022). Amy Gallo is a workplace expert who writes and speaks about gender, interpersonal dynamics, and difficult conversations. She’s the best-selling author of “Getting Along: How to Work with Anyone (Even Difficult People)” and the “HBR Guide to Dealing with Conflict,” as well as hundreds of articles for Harvard Business Review. For the past five years, Amy has co-hosted HBR’s popular Women at Work podcast, which examines the struggles and successes of women in the workplace. Her advice has been featured in the New York Times, Wall Street Journal, Fast Company, BBC, and NPR. Amy C. Edmondson, the Novartis Professor of Leadership and Management at Harvard Business School, is a management scholar best known for her research on psychological safety and team learning. She has been recognized by the biannual Thinkers50 global ranking of management thinkers since 2011 and was ranked No. 1 in 2021 and 2023. She is the author of eight books, including her most recent book, Right Kind of Wrong: The Science of Failing Well, and more than 100 academic articles.
/episode/index/show/hrlcpodcast/id/34350100
info_outline
SPOTLIGHT: Hiring Second-Chance Talent With Jeff Korzenik
12/03/2024
SPOTLIGHT: Hiring Second-Chance Talent With Jeff Korzenik
In this Gartner Talent Angle episode, author and banker Jeff Korzenik shares insights about the second-chance talent pool—that is, reemploying candidates with criminal records. He offers practical advice on tapping into non-traditional sources of talent by differentiating between felony types, partnering with nonprofits and reevaluating legacy talent policies and processes. Jeff Korzenik is Chief Investment Strategist for Fifth Third Bank, one of the nation’s largest banks. He is the author of the book “Untapped Talent: How Second-Chance Hiring Works for Your Business and the Community” on the business case and best practices for hiring people with criminal records. *This episode is an excerpt taken from our 2021 interview.
/episode/index/show/hrlcpodcast/id/34096376
info_outline
SPOTLIGHT: Still Leading From the Heart With Mark Crowley
11/26/2024
SPOTLIGHT: Still Leading From the Heart With Mark Crowley
Mark C. Crowley joins the Gartner Talent Angle to discuss why today’s unparalleled workplace challenges prompted him to release a second edition of his book, “Lead from the Heart: Transformational Leadership for the 21st Century” more than a decade after it was first published. Backed by scientific findings on employee motivation, Crowley outlines common misconceptions about leading from the heart. And drawing on examples from his own experience, he shares practical advice for how to effectively implement this type of leadership at an organization. Mark C. Crowley is the author of “Lead From The Heart: Transformational Leadership For The 21st Century.” The second edition debuted in August 2022 as an “Amazon #1 Release,” and his book has been taught in nine American universities. Mark is a regular columnist for Fast Company Magazine and has been published in USA Today, Reuters, Forbes, the Stanford Social Innovation Review, the Huffington Post, Gallup & the Seattle Times. Mark spent over 20 years in the world of Financial Services. He held two national level positions at one of America’s largest financial institutions where he was named “leader of the year”. Mark proved that deeply caring about and supporting people, and thereby positively affecting employee’s hearts had a profound effect on motivating their sustained engagement, loyalty and productivity. *This episode is an excerpt taken from our 2022 interview.
/episode/index/show/hrlcpodcast/id/33466687
info_outline
SPOTLIGHT: Humanizing Digital Transformation With Gerald Kane
11/19/2024
SPOTLIGHT: Humanizing Digital Transformation With Gerald Kane
As many organizations struggle to keep pace with technological innovations, digital transformation is a top priority. Gerald Kane, professor of information systems at the University of Georgia’s Terry College of Business, joins the Gartner Talent Angle to explore the opportunities these digital disruptions create and to inspire HR leaders to approach digital transformation with confidence. He explains how people and processes, not just technology, are crucial to successful digital transformation, and emphasizes the need for leaders to have growth mindsets and to continually learn while building adaptability in their organizations. Dr. Gerald C. Kane is a Professor and the C. Herman and Mary Virginia Terry Chair in Business Administration at the Terry College of Business at the University of Georgia. He researches and teaches about how companies can understand and respond to digital disruption to undergraduate, graduate, and executive education students worldwide; and he has published over 100 papers, articles, and reports on these topics. He has written two books for MIT Press: The Technology Fallacy: How People are the Real Key to Digital Transformation and the The Transformation Myth: Leading Your Organization Through Uncertain Times. *This episode is an excerpt taken from our 2022 interview.
/episode/index/show/hrlcpodcast/id/33466647
info_outline
Fighting Against Time Management With Oliver Burkeman
11/12/2024
Fighting Against Time Management With Oliver Burkeman
Employees and leaders frequently grapple with the challenge of insufficient time. This scarcity often serves as a legitimate rationale for incomplete tasks and unmet objectives at work, prompting employees to explore various time management strategies and tools. Oliver Burkeman, acclaimed author of the New York Times bestseller "Four Thousand Weeks" and "Meditation for Mortals," offers a contrarian viewpoint on the Talent Angle podcast. Oliver suggests that time management is inherently flawed, and introduces the concept of the "efficiency trap," where increased efficiency paradoxically leads to heightened busyness, undermining the very goal of effective time management. He points out that in recognizing this paradox employees and leaders can be liberated and enabled to more effectively prioritize tasks. Oliver Burkeman is the New York Times and UK Sunday Times bestselling author of “Four Thousand Weeks,” about embracing limitation and finally getting round to what counts, and of the newly released “Meditations for Mortals: Four Weeks to Embrace Your Limitations” and “Make Time for What Counts.” His other books are “The Antidote: Happiness for People Who Can't Stand Positive Thinking” and “Help! How to Become Slightly Happier and Get a Bit More Done”. Caroline Walsh is a managing vice president in Gartner’s HR practice. Her teams help HR leaders build and execute talent, diversity, rewards, and learning strategies and programs. Caroline has also led Gartner research teams on commercial banking strategy and leadership. She holds a bachelor’s degree in East Asian studies from Columbia University, and a master’s degree in public affairs from Princeton University.
/episode/index/show/hrlcpodcast/id/33708742