Dealer Talk With Jen Suzuki

Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen

How to Instantly Build Trust and Credibility with Internet Buyers 04/21/2025

Helper Vibes Seller Vibes: How to Win the Call in 30 Seconds 04/21/2025

Stand Out or Miss Out: Real Talk on Email, Video, and Follow-Up That Actually Works 04/08/2025

Call First, Text Smart, Leave a Killer Voicemail: Lead Handling in 2025 with Jen Suzuki 04/08/2025

Mentorship in Motion: How Lane Managers Build Winning Teams 04/08/2025

No More Whip Cracking: Fun Accountability That Works 04/08/2025

No More Whip Cracking: Fun Accountability That Works In this episode, I'm in the trenches—literally—on-site with a dealership service management team I’ve been working with. We’ve trained, implemented new tactics, and now we’re locking in on accountability without turning the heat up too high. Here’s the truth: you don’t need to micromanage to get big results. What you do need are simple, consistent actions that reinforce change. I walk through real-life examples—like how to use visual gauges during check-in, recognize loyal customers in the drive, and improve technician videos—to create habits that stick. We dive into: How to reward the right behaviors without burning people out Why shadowing advisors and reviewing MPI calls should be your weekly rhythm A fun team game called “Sell It to Me” that builds value-selling skills How easy metrics like % of tech videos completed can keep your team focused Simple contests and incentives that actually motivate people to grow Bottom line: when your people are having fun, feel seen, and know what to aim for—they win and so do your numbers. If you're a service manager who wants real accountability without the grind, you need this episode. Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | [email protected] | | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx 🔥Check out our sponsors!🔥 ActivEngage.com messaging seamlessly integrates into your dealership operations to attract, engage and convert more online shoppers with live people 24/7! LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803 Autosled.com is the next-generation automotive transportation logistics platform and marketplace. /episode/index/show/jennifersuzuki/id/36045920

From eLead CRM to AI Smart Camera Systems: Mark Queen is Redefining Efficiency with Visual Intelligence 04/07/2025

The #1 Training Hack to Build Customer Trust in Fixed Ops with Jen Suzuki 04/01/2025

The #1 Training Hack to Build Customer Trust in Fixed Ops with Jen Suzuki Mastering Service Drive Walkarounds in Live Role-Play – Real Training for Real Results...COME ON NOW!!! In this episode, I'm opening the door to run through the plays of the most important activity a amanger can do with their selling machines - the Service Advisors! The power of the service drive walkaround—one of the most effective yet underutilized tools for selling service work. I’ve been training dealership teams across the country, and I’ve seen firsthand how confidence, engagement, and real-world practice can completely transform how advisors interact with customers. I explain how I do role-plays in Service! Learn the break down on why role-playing is critical, how to avoid overwhelming customers with price breakdowns, and the game-changing impact of presenting financing options at the right moment. Plus, I’ll share an easy-to-implement training exercise that managers can use immediately to boost sales and customer experience on the drive. 🚗 What You’ll Learn in This Episode: ✅ How to execute a proper service walkaround to engage customers and sell more work ✅ Why live training activities (yes, role-playing!) are the fastest way to level up your skills ✅ The right way to present pricing and financing options to increase approvals ✅ How small adjustments in body language and conversation flow impact ROI & CSI If you’re a service advisor, manager, or dealership leader, this episode is packed with real strategies you can implement today. Let’s get to work!🛠️ Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | [email protected] | | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx 🔥Check out our sponsors!🔥 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803 Autosled.com is the next-generation automotive transportation logistics platform and marketplace. ActivEngage.com messaging seamlessly integrates into your dealership operations to attract, engage and convert more online shoppers with live people 24/7! /episode/index/show/jennifersuzuki/id/35964290

Dealership Capital Strategies for Ambitious Operators with Dan Garces 03/31/2025

Keeping the Energy High: Fun & Competitive Ways to Reinforce Training 03/24/2025

High-Performance Dealership: Smarter Scheduling, Stronger Communication, Bigger Profits With Daniel Govaer + Matt Haiken 03/24/2025

High-Performance Dealership: Smarter Scheduling, Stronger Communication, Bigger Profits With Daniel Govaer + Matt Haiken In this episode, we’re diving deep into how dealership owners and managers can build a more structured, efficient, and profitable business with two powerhouse guests—Daniel Govaer, Fractional COO, and Matt Haiken, Principal and President of Prestige Collection Auto Group. Matt, who now runs six dealership locations, shares how his approach to leadership has shifted. He’s moving away from making gut-based decisions to structured planning, daily forecasting, and full financial transparency. Daniel, a fractional COO, reveals key strategies he’s uncovered while working inside dealerships—identifying profitability leaks, optimizing daily schedules, and improving internal efficiency. We cover: ✅ Where dealerships are losing profitability—and how to fix it ✅ The power of total financial transparency in hitting targets ✅ Why structured daily schedules for salespeople and managers drive better results ✅ How communication impacts sales—and how AI is reshaping messaging ✅ Can a dealership succeed using a Tesla-style transactional sales model? ✅ How top-performing dealers are leveraging AI tools like ChatGPT for next-level customer interactions Matt and Daniel share real, actionable ways to rethink dealership operations so leaders can scale with less chaos, better accountability, and stronger results. Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | [email protected] | | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx 🔥Check out our sponsors!🔥 ActivEngage.com messaging seamlessly integrates into your dealership operations to attract, engage and convert more online shoppers with live people 24/7! LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. /episode/index/show/jennifersuzuki/id/35842350

Cliff Banks on AI, Amazon-Hyundai, Digital Retailing & the Future of Auto 03/21/2025

Cliff Banks on AI, Amazon-Hyundai, Digital Retailing & the Future of Auto What does the Amazon-Hyundai partnership really mean for the future of auto retail? Is AI evolving too fast for dealerships to keep up? And why might some obstacles in car buying actually be good for dealers? In this episode, I sit down with my long-time friend and trusted industry voice, Cliff Banks—founder of The Banks Report and AUTOVATE Conference. We break down the latest trends in automotive, from AI adoption in dealerships to digital retailing’s real impact on sales. Cliff shares insights from top automotive CEOs on the biggest challenges they face with AI, why SaaS development is a pain point for vendors, and what role data centers and computing power will play in the future of auto retail. Plus, we talk shop about: The Amazon-Hyundai collaboration—is this really about selling cars, or is it a data play to fuel digital advertising? AI in dealerships—why being open to new tools matters & the risks of pretending AI agents are human. Digital retailing & the sales process—is it actually making car buying easier, or is it just another manufacturer-driven initiative? The dealership evolution—how AI, data reporting, and the FTC’s compliance requirements could determine Tekion’s fate. China’s growing automotive influence—what happens if Nissan weakens? EV market reality—why Cliff predicts a much smaller EV share than expected. If you’re grinding it out in the dealership world and struggle to stay up to speed with industry shifts, this episode is a must-listen. Tune in for a casual, insightful conversation with one of the most experienced voices in auto reporting. 🤝Cliff Banks - https://autovate.org/cliff-banks-bio/ Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | [email protected] | | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx 🔥Check out our sponsors!🔥 ActivEngage.com messaging seamlessly integrates into your dealership operations to attract, engage and convert more online shoppers with live people 24/7! LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803 Autosled.com is the next-generation automotive transportation logistics platform and marketplace. CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. /episode/index/show/jennifersuzuki/id/35746335

The Mindset Shift That Changes Everything in Sales 03/18/2025

NADA’s Relentless Advocacy for Dealers: A Conversation with President Mike Stanton 03/10/2025

NADA’s Relentless Advocacy for Dealers: A Conversation with President Mike Stanton The automotive industry is changing fast—EV mandates, direct-to-consumer threats, shifting manufacturer relationships, and evolving government policies. Are dealers being heard? In this episode, I sit down with Mike Stanton, President of the National Automobile Dealers Association (NADA), to talk about how NADA is fighting for dealers, ensuring their voices are represented in Washington, and pushing back against policies that could hurt their businesses. We cover: ✅ The FTC victory and why NADA is back on offense ✅ The real story behind EV sales—$7 billion in unsold inventory sitting on dealer lots ✅ Why direct-to-consumer models are still a concern & how NADA is fighting back ✅ How dealers can build relationships with local lawmakers to shape policy ✅ What NADA is doing to strengthen manufacturer-dealer relationships ✅ How NADA’s dealer education programs are evolving to meet today’s challenges Mike also shares insights from NADA’s exclusive dealer-manufacturer meetings, how policies are changing from dealer input. Dealers—this is your industry, your fight, and your future. Listen in and learn how you can get involved and make an impact! Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | [email protected] | | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | 🔥Check out our sponsors!🔥 ActivEngage.com messaging seamlessly integrates into your dealership operations to attract, engage and convert more online shoppers with live people 24/7! LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803 Autosled.com is the next-generation automotive transportation logistics platform and marketplace. CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. /episode/index/show/jennifersuzuki/id/35523210

The Power of Live Messaging With Ted Rubin, CEO ActivEngage! How Dealerships Turn Conversations into 🚗 Sales! 03/06/2025

The Power of Live Messaging With Ted Rubin, CEO ActivEngage! How Dealerships Turn Conversations into 🚗 Sales! Think about it—when a customer walks into your showroom or calls your dealership, your team jumps into action. So why is chat any different? It shouldn’t be. In this episode, I sit down with Ted Rubin, CEO of ActivEngage, to talk about the power of real, human conversation in the digital sales process. We break down why dealership live messaging is more than just answering questions—it’s a low-funnel opportunity to build trust, create a great experience, and ultimately, get more customers in the door. We talk about: ✅ What actually works in live messaging (hint: ditch the templates) ✅ Why customers feel safer engaging in live convo before committing to a dealership ✅ How the right messaging strategy increases appointment set rates & sales ✅ Where digital retailing fits into these conversations Live messaging isn’t just a feature—it’s an essential part of a modern sales process. When done right, it creates real engagement, builds relationships, and turns website visitors into buyers. Listen in to learn how top-performing dealers are using live messaging to drive business, build their brand, and make it easier for customers to say yes! Ted Rubin, ActivEngage - | ActivEngage.com Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | [email protected] | | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx 🔥Check out our sponsors!🔥 CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. ActivEngage.com messaging seamlessly integrates into your dealership operations to attract, engage and convert more online shoppers with live people 24/7! LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803 Autosled.com is the next-generation automotive transportation logistics platform and marketplace. /episode/index/show/jennifersuzuki/id/35500570

Coaching Service Advisors: Boost Approvals With This Sales Strategy 🏆 Risk & Reward 03/04/2025

Coaching Service Advisors: Boost Approvals With This Sales Strategy 🏆 Risk & Reward This quick hit episode is incredibly important for every Service Team! Ready to boost your service department's success?! Let's gooooo! In this quick class, I lock in on the often-overlooked 'Risk & Reward' equation in the service sales process. Many Service Advisors hesitate to fully explain the risks of delaying necessary work, leading to missed opportunities and customer misunderstandings. We'll explore how presenting both the risks and rewards transparently can transform hesitant customers into loyal advocates who toss you their keys with confidence. Join me as I share real-world examples and strategies to help General Managers and leaders coach their teams effectively, boosting revenue and fostering trust. Discover how a simple shift in communication can lead to higher approval rates and a thriving dealership culture. This episode offers insights to elevate your sales presentations and ensure customers understand the true value of timely service. Tune in and learn how to make 'Risk & Reward' work for you and your team! Dealer Talk with Jen Suzuki Podcast | 🎧 🎧 | [email protected] | | edealersolutions.com | Meet me! | Loyalty-Based Selling Strategies on CBT News | 🔥Check out our sponsors!🔥 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803 Autosled.com is the next-generation automotive transportation logistics platform and marketplace. CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. ActivEngage.com messaging seamlessly integrates into your dealership operations to attract, engage and convert more online shoppers with live people 24/7! /episode/index/show/jennifersuzuki/id/35500430

Building Relationships at Write-Up: The Secret to Selling More 🔧Service Work 03/04/2025

Building Relationships at Write-Up: The Secret to Selling More 🔧Service Work Too often, service advisors treat the write-up process as just another transaction. Big mistake. If you want to boost revenue, retain customers, and build long-term trust, relationships must come first. In this episode, I break down how to turn every customer interaction into a lasting relationship—starting from the moment they pull into the service drive. I go over: ✅ Why eye contact, body language, and tone set the stage for success ✅ How to ask the right questions to uncover more opportunities ✅ The power of analogies—helping customers truly understand their vehicle’s needs ✅ Small but impactful ways to make customers feel like VIPs ✅ The difference between basic connection and going the extra mile ✅ How to serve up solutions like you're helping a friend—not just selling work I also share insights from recent conversations with top service advisors, revealing what really works in building customer trust and increasing approvals. If you're in hunter mode like me, you know nothing should be left on the table. Get ready to level up your write-up game and make every service drive interaction count! Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | [email protected] | | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx 🔥Check out our sponsors!🔥 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803 Autosled.com is the next-generation automotive transportation logistics platform and marketplace. CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. ActivEngage.com messaging seamlessly integrates into your dealership operations to attract, engage and convert more online shoppers with live people 24/7! /episode/index/show/jennifersuzuki/id/35523240

Technician Videos: The Secret to More Work Approvals & Bigger RO Sales with Jen Suzuki 02/26/2025

Who Needs Their GM Most? 🛠️Service BDC—The Powerhouse of Dealership Success with Jen Suzuki 02/19/2025

Recognition, Competition & Culture: The Sauce to a Thriving Dealership! 02/05/2025

Recognition, Competition & Culture: The Sauce to a Thriving Dealership! Ever walk into the dealership in the morning and feel that slow-motion energy? People shuffling in, sipping coffee, staring at their screens, waiting for something to kick them into gear. Then—something shifts. Maybe it’s a manager calling out yesterday’s wins. Maybe it’s an MVP shoutout for someone who went above and beyond. Maybe it’s a fun, competitive challenge that gets people fired up. Energy is contagious. The way you start the day sets the tone for how it will go. I always tell leaders—recognition is one of your most powerful tools. People thrive on knowing their work matters. If you’re not celebrating wins, highlighting great performance, and making work fun, you’re missing an opportunity to build a culture where people actually want to succeed. Something as simple as picking an MVP of the Day, handing out a small trophy, or posting a shoutout on social can shift the entire dynamic of your team. People see what’s being rewarded, they learn new strategies, and they push themselves to raise the bar. At the end of the day, dealership life is fast, competitive, and high-pressure—but it should also be exciting, rewarding, and fun. When people feel valued, they give more. When you recognize effort, you inspire more of it. So here’s the question—how are you celebrating your team today? Dealer Talk with Jen Suzuki Podcast |[email protected] | | edealersolutions.com 🔥Check out our sponsors!🔥 CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803 Autosled.com is the next-generation automotive transportation logistics platform and marketplace. /episode/index/show/jennifersuzuki/id/34960935

Teach, Demonstrate, Apply: The Role-Play Method Every GM Needs 01/29/2025

Teach, Demonstrate, Apply: The Role-Play Method Every GM Needs In this episode, I dive into the power of role-playing as a key training tool for dealership success. Too often, managers shy away from role-play, but it’s one of the most effective ways to build confidence, boost skills, and ensure team members know exactly how to execute what you’re teaching. I share my proven tactic—Teach, Demonstrate, Apply—and explain how it transforms your training sessions into moments of real growth. Role-playing might feel awkward or “fake” at first, but it’s critical for developing polished professionals who deliver consistent results. We’ll explore: Why General Managers need to role-play with their managers and teams How diving into the CRM (calls, texts, videos, customer profiles) can spark role-play topics Specific role-play scenarios you can implement today to boost sales and service performance The importance of coaching during and after role-plays to refine skills and confidence Plus, I’ll walk you through my structured process for running role-plays, including a worksheet to help you map out sessions and stay focused on your goals. When GMs prioritize role-playing, they set the standard for their managers and create a culture of excellence. This is more than a training session—it’s the real "save-a-deal" meeting. Tune in to learn how to make role-plays easy, impactful, and a game-changer for your dealership. Dealer Talk with Jen Suzuki Podcast |[email protected] | | edealersolutions.com 🔥Check out our sponsors!🔥 automotiveMastermind provides trusted data and technology solutions for the automotive industry, using its Mastermind solution to empower retailers to enhance sales through predictive analytics and personalized experiences. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803 Autosled.com is the next-generation automotive transportation logistics platform and marketplace. Autosled.com is the next-generation automotive transportation logistics platform and marketplace. CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. /episode/index/show/jennifersuzuki/id/34961095

Reducing Turnover: How GMs Build Loyal Teams and Drive Results 01/27/2025

Reducing Turnover: How GMs Build Loyal Teams and Drive Results In this episode, I tackle one of the biggest challenges dealerships face: turnover. With 70% turnover rates in sales and service, it’s nearly impossible to build client loyalty or hit nationally ranked numbers when you’re constantly starting over with new team members. The solution? It starts with the General Manager. I share the tactics I’ve used to shift team behaviors and improve retention, beginning with the leadership at the top. From personally observing processes in service and sales to identifying patterns in body language, communication, and professionalism, I reveal how GMs can better understand the root causes of turnover and implement targeted training that works. We’ll explore how nurturing your team members’ success—and showing them you genuinely care—creates the environment needed for loyalty, growth, and better results. And we’ll discuss why GMs need to spend more time in the service department, where the real momentum lies. Plus, I’ll share actionable strategies like daily MVP recognition to inspire and motivate your team to reach their potential. This episode is your playbook for reducing turnover, building a stronger team, and ultimately driving better outcomes. Dealer Talk with Jen Suzuki Podcast |[email protected] | | edealersolutions.com 🔥Check out our sponsors!🔥 automotiveMastermind provides trusted data and technology solutions for the automotive industry, using its Mastermind solution to empower retailers to enhance sales through predictive analytics and personalized experiences. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. AutoSled.com is the next-generation automotive transportation logistics platform and marketplace. CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. /episode/index/show/jennifersuzuki/id/34961045

Head Coach Mentality: How GMs Build Winning Teams Through Managers 01/22/2025

Head Coach Mentality: How GMs Build Winning Teams Through Managers Many of you know this but I am privileged to work alongside so many high performing dealerships and their leadership. Most top 20 in the country for their brands. I use my podcast to share what I learn, teach and implement with the end game - building a championship team. In this episode, we dive into the critical role General Managers (GMs) play as the "head coaches" of their dealerships, driving performance through daily coaching of their management teams. Achieving championship-level results—rising above all stores in the region or country—is no small feat. It requires a relentless focus on developing managers into high-performing coaches who can guide their teams to win every day. We explore how top-performing GMs pull their managers in, just like a head coach, to model effective coaching strategies. From improving team execution with tools like guest sheets and CRMs to perfecting follow-up texts, coaching managers daily is a game-changer. You’ll also hear real-life tactics, like how one GM taught his Service Director to implement a "stamp" system for declined work, bringing more awareness to the shop and protecting their people. It's all about leading by example, fostering collaboration, and helping managers pass those skills on to their teams. We'll also cover the importance of private one-on-one coaching over public scolding, creating a culture of learning, and ensuring team members feel supported, motivated, and empowered to perform. If you’re a GM or dealership leader, this episode gives you actionable strategies to elevate your managers, instill confidence in your teams, and drive better results. Coaching doesn’t stop at performance talks—it’s about getting involved, listening, and leading by example in every aspect of the business. Dealer Talk with Jen Suzuki Podcast |[email protected] | | edealersolutions.com 🔥Check out our sponsors!🔥 Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #7921 automotiveMastermind provides trusted data and technology solutions for the automotive industry, using its Mastermind solution to empower retailers to enhance sales through predictive analytics and personalized experiences. NADA Show Booth #3535 CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. NADA Show Booth #4451 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803 Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #7921 /episode/index/show/jennifersuzuki/id/34960995

What 🛠️Service Departments Are Getting Right: Building Trust Through Small Acts with Big Impact! 01/20/2025

Pick Up the Phone: The Key to Unlocking Sales in Service! 01/18/2025

Taking Swings: Mastering Price Objections to Book More Appointments 01/14/2025

Client History: The Key to Customer Loyalty and Higher Profits With Jen Suzuki 01/11/2025

The Rise of Call-Driven Car Buyers: Why Phone Systems Are Dealerships’ New Priority with Reuben Fine, CallRevu 01/07/2025

The Rise of Call-Driven Car Buyers: Why Phone Systems Are Dealerships’ New Priority with Reuben Fine, CallRevu In this episode, I sit down with Reuben Fine, who leads OEM partnerships at CallRevu, to dive into a critical yet often overlooked aspect of dealership success: phone calls. Did you know that 30-40% of dealership calls go unanswered? That’s a staggering number of missed opportunities that could dramatically impact sales and service outcomes. Reuben and I explore how dealerships can leverage technology, recorded calls, and insights to transform their phone handling processes. We discuss how OEMs are evolving their approach by collaborating with tech partners to improve phone efficiency, sales processes, and customer experience. Reuben also introduces exciting tools like CallRevu’s new AI-powered Test Track, which gamifies training for dealership teams, making development fun and engaging. If you’ve ever wondered how to future-proof your dealership, improve customer service, and maximize every opportunity that comes through the phone, this episode is for you. From tech solutions to actionable skills, we cover it all in this fun, insightful conversation. Dealer Talk with Jen Suzuki Podcast |[email protected] | | edealersolutions.com 🔥Check out our sponsors!🔥 automotiveMastermind provides trusted data and technology solutions for the automotive industry, using its Mastermind solution to empower retailers to enhance sales through predictive analytics and personalized experiences. NADA Show Booth #3535 CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. NADA Show Booth #4451 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803 Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #7921 Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #7921 /episode/index/show/jennifersuzuki/id/34681660

From Data to Deals: Leveraging Technology for Sales Success with Mary Catherine Kenny, automotiveMastermind 01/01/2025

From Data to Deals: Leveraging Technology for Sales Success with Mary Catherine Kenny, automotiveMastermind In this episode of Dealer Talk with Jen Suzuki, we welcome back Mary Catherine Kenny from automotiveMastermind. Fresh off being named to Auto Remarketing's prestigious 40 Under 40 list, Mary Catherine dives into how automotiveMastermind is transforming dealership sales processes with their innovative tools, including a redesigned customer deal sheet, enhanced Behavior Prediction Score, and new mobile capabilities. We explore the buzz around AI in automotive retail, the importance of nurturing loyalty through actionable data, and how technology empowers—not replaces—sales teams. Plus, hear tips on fostering collaboration, training teams, and staying ahead of future sales trends. Join us as we connect the dots between actionable insights and dealership success, delivering strategies that help you close more deals and nurture long-term customer relationships! Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 automotiveMastermind provides trusted data and technology solutions for the automotive industry, using its Mastermind solution to empower retailers to enhance sales through predictive analytics and personalized experiences. NADA Show Booth #3535 CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. NADA Show Booth #4451 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803 Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #7921 Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #7921 /episode/index/show/jennifersuzuki/id/34490230

The Risk Factor: Closing More Deals in Sales and Service with Jen Suzuki 01/01/2025

The Risk Factor: Closing More Deals in Sales and Service with Jen Suzuki In this episode, I dial into tackling one of the most overlooked yet powerful tools in your sales and service conversations: risk. Knowing how to talk about risk with your customers isn’t just a nice-to-have—it’s essential for showing value, solving problems, and closing deals. We’ll cover: Why identifying and explaining risk is crucial in every customer interaction. Real-life examples for sales and service teams that showcase exactly what to say and how to say it. How to use risk to connect the dots between problems and solutions, making your presentations stronger and your conversions higher. For service teams, you can set yourself up to explain the benefits of acting now. For sales teams, we’ll look at how to uncover risks tied to hesitation, making it easier to guide your clients toward the right decision. Risk isn’t just a one-time topic—it’s an everyday conversation that drives results. If you’re ready to build trust, sell with confidence, and see more approvals, this episode is for you. Tune in now and start making risk work for you! Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com 🔥Check out our sponsors!🔥 automotiveMastermind provides trusted data and technology solutions for the automotive industry, using its Mastermind solution to empower retailers to enhance sales through predictive analytics and personalized experiences. NADA Show Booth #3535 CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing. NADA Show Booth #4451 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803 Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #7921 Autosled.com is the next-generation automotive transportation logistics platform and marketplace. NADA Show Booth #7921 /episode/index/show/jennifersuzuki/id/34568665

Dealer Talk With Jen Suzuki

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