Becoming Unshakable With Heather R. Younger
Leadership isn't about having all the answers. It's about staying steady when you don't. Becoming Unshakable is about how we actually do it—staying credible, human, and grounded when the stakes are high and the playbook is gone. Through honest conversations with executives, frontline leaders, and people carrying real responsibility, Heather examines how leaders navigate change, build trust, and care for themselves and others without losing authority or effectiveness. This isn’t about grit or powering through. It’s about strengthening the inner steadiness that allows leaders and the organizations they’re part of to function, adapt, and move forward, even when the ground is shifting.
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The Trust Formula: Transparency + Honest Dialogue
04/07/2026
The Trust Formula: Transparency + Honest Dialogue
What does it really take to build trust in a world where skepticism feels like the default setting? In this episode of Becoming Unshakable, I sit down with Scott Trumpolt to unpack what trust actually looks like in practice, beyond the buzzwords and surface-level statements. Scott shares a clear perspective on why transparency alone is not enough, and how honest dialogue, even when uncomfortable, becomes the real foundation for meaningful relationships inside organizations. As our conversation unfolds, it becomes clear that trust is tested in moments of tension, not in periods of stability. We explore how leaders often underestimate the cost of avoiding difficult conversations, and how that avoidance quietly erodes credibility over time. Scott offers real-world insight into what happens when leaders choose openness instead, even when they do not have all the answers. There is a human element here that cannot be replaced by process or policy, and it shows up in how leaders communicate, listen, and respond when things do not go to plan. I also found myself reflecting on how trust scales, or fails to, across teams and organizations. Scott challenges the idea that trust can be mandated from the top down and instead reframes it as something built through consistent behavior, one interaction at a time. It is a perspective that feels both simple and difficult at the same time, because it demands accountability at every level. This conversation left me thinking about the gap between what leaders say and what people actually experience day to day. So I will leave you with this, are you creating an environment where people feel safe to speak openly, or one where silence feels like the safer option?
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From Reactive to Steady: Leading Through Emotional Contagion
03/31/2026
From Reactive to Steady: Leading Through Emotional Contagion
What kind of energy do you bring into the room when your team needs you most? In this solo episode of Becoming Unshakable, I shared a moment from my leadership journey that challenged how I show up for others. During a period of change, I allowed my own emotional response to lead the interaction, and I could see how quickly that energy spread across the team. It was a powerful reminder that leadership is felt before it is heard. Our presence sets the tone, whether we realize it or not. I shared how emotional contagion shows up in everyday leadership moments and why self-awareness has to come first. When we are overwhelmed, frustrated, or unsettled, those signals do not stay contained. They ripple outward. I talked about learning to recognize the early signs in my own nervous system and the importance of pausing before stepping into conversations that matter. That pause can be the difference between creating stability or amplifying uncertainty. We also explored practical ways to move from reaction to steadiness. For me, that can be as simple as stepping outside, taking a walk, or shifting my focus toward gratitude. These are small actions, but they help create space between what I am feeling and how I choose to respond. That space allows me to lead with clarity rather than impulse, especially when others are looking for reassurance. This episode is an invitation to reflect on your own leadership presence. How often do you give yourself permission to reset before showing up for your team? And what might change if you became more aware of the emotional signals you are sending every day?
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The 3-Step Mindset Shift That Changes Everything
03/24/2026
The 3-Step Mindset Shift That Changes Everything
What if the biggest shift in your leadership, your confidence, and your results came down to just three decisions about how you think? In this episode, I sit down with Bron Watson to explore what she calls a simple but powerful three-step mindset shift. It is one of those conversations that feels immediately practical, yet quietly challenges how we see ourselves and the situations we face every day. Bron brings a grounded perspective on how our internal dialogue shapes our external reality, and why so many of us stay stuck without even realizing it. As we talk, it becomes clear that mindset is not something reserved for big life moments. It shows up in the small decisions, the way we respond to pressure, and how we interpret setbacks. Bron shares how shifting your thinking is less about motivation and more about awareness, choice, and consistency. There is a refreshing honesty in how she explains it, especially when it comes to breaking patterns that feel familiar but no longer serve you. We also get into what holds people back from making these shifts in the first place. Fear, identity, and the comfort of old habits all play a role. Bron offers a clear way to recognize those patterns and, more importantly, what to do next. It is not about an overnight change. It is about building a new way of thinking that supports the life and leadership you want to create. By the end of our conversation, I found myself reflecting on how often we look for complex solutions when the real work starts with something far more personal. If you could change the way you think about one challenge in your life today, what might that unlock for you?
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The Self-Awareness Advantage: Building a Team That Sees What You Can’t
03/17/2026
The Self-Awareness Advantage: Building a Team That Sees What You Can’t
How well do you really know yourself as a leader? And what might your team see that you simply cannot see on your own? In this episode of Becoming Unshakable, I sit down with pharmaceutical executive and entrepreneur Hope Mueller to explore the powerful role self-awareness plays in leadership, decision-making, and building a life that reflects who you truly are. Hope has spent more than twenty-five years in the pharmaceutical industry, working in a field driven by purpose, science, and the promise of improving patients’ lives. Alongside that demanding career, she also built Hunter Street, her own publishing company, helping aspiring authors bring their ideas and stories into the world. Her journey reflects a deeper question many professionals eventually face: Who are we beyond our job titles? During our conversation, Hope shared the moment that pushed her to rethink the future. Watching several successful women in her network suddenly lose long-held executive roles forced her to confront a difficult truth. For many leaders, identity becomes tightly tied to the work they do. Hope made a conscious decision to build something beyond that identity so she would always have a next chapter waiting for her. We explore the idea that becoming unshakable is not a final destination. Hope describes it as a process of stepping into your full self, understanding what truly matters to you, and accepting the person you are becoming along the way. That kind of clarity often arrives slowly, through reflection, experience, and sometimes a few hard lessons. One of those lessons came when Hope realized she had pushed herself too far. After years of believing she had mastered work-life balance, she found herself dealing with an injury caused by overwork. That moment forced her to redesign her personal leadership toolkit. Today, she protects time for herself before the workday begins, whether that means journaling, calling her mom, or simply enjoying a quiet cup of coffee outside. Another powerful part of our discussion focuses on the limits of service leadership. Hope explains how being endlessly helpful can eventually backfire in senior leadership roles. When leaders take on too many operational tasks, others may stop seeing them as strategic thinkers. Learning where to step back and where to engage becomes an essential leadership skill. We discuss the role of support systems in building resilience. Hope credits both her husband and a trusted circle of colleagues for helping her maintain perspective and balance. Becoming unshakable, as we discuss in this episode, rarely happens in isolation. The people who challenge us, support us, and offer honest perspectives often make the biggest difference. By the end of this conversation, two powerful ideas stand out. First, every leader needs the courage to pause and reflect on where they are heading. Second, no one builds resilience alone. Whether through mentors, partners, or trusted friends, the voices around us help us see what we cannot see ourselves. So as you listen to this conversation, consider your own leadership journey. Are you creating space for reflection? And who are the people helping you see the blind spots that could shape your next chapter?
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How Faith and Gratitude Build Emotional Resilience
03/10/2026
How Faith and Gratitude Build Emotional Resilience
Have you ever wondered what it truly means to remain steady when life delivers moments that feel impossible to carry? In this episode of Becoming Unshakable, I sit down with Rabbi Daniel Cohen for a deeply personal and reflective conversation about faith, gratitude, and the inner strength that helps people move through life’s most difficult seasons. Rabbi Cohen shares the story that shaped his perspective early in life, losing his mother at a young age, and how that experience forced him to confront grief, purpose, and the deeper meaning behind the moments that shake us the most. Rather than allowing tragedy to define his path, Rabbi Cohen describes how he made a conscious choice to carry his mother’s light forward. That decision eventually shaped his work as a rabbi, author, and speaker, guiding others through questions about legacy, purpose, and how we want to be remembered. Drawing on years of counseling people through loss and transition, he explains why reflecting on our mortality can become a powerful catalyst for living more intentionally today. Throughout our conversation, we explore the idea that resilience is not about avoiding hardship. It is about building the spiritual and emotional muscles that allow us to grow through it. Rabbi Cohen shares how practices like gratitude, prayer, reflection, and service to others help anchor us when life becomes uncertain. Even listeners who do not identify with a particular faith tradition will find wisdom in his perspective on purpose, presence, and the daily choice to bring light into the lives of others. We also discuss the role relationships play in resilience, why allowing others to support us can be an act of generosity rather than weakness, and how modern life, especially our constant connection to technology, can quietly pull us away from the moments that matter most. Rabbi Cohen offers a simple but powerful daily practice that combines gratitude, reflection, and human connection to help people realign when life feels overwhelming. This conversation is a reminder that becoming unshakable does not mean we will never face loss, doubt, or fear. It means learning how to meet those moments with deeper faith, a sense of purpose, and the awareness that every breath offers another chance to grow.
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Self-Care for High-Growth Leaders
03/03/2026
Self-Care for High-Growth Leaders
What does self-care really look like when you are scaling fast, raising four kids, and carrying the weight of other people’s livelihoods on your shoulders? In this episode of Becoming Unshakable, I sit down with Michele Henry, founder and CEO of Face Foundry, to talk about what it actually takes to build a high-growth franchise brand without losing yourself in the process. Michele launched her flagship location in 2019 with a clear vision to franchise from day one. Within a year, the world shut down. She furloughed her entire team, slept in her warehouse during COVID, and faced the kind of doubt that tests every founder’s resolve. Today, Face Foundry has dozens of locations open, with aggressive expansion plans still ahead. But this conversation is not just about growth. It is about steadiness. Michele shares how self-care for her is not indulgent or optional. It is disciplined. Early mornings. Movement. Quiet time. Meditation. Clear routines in a world that constantly shifts. She talks openly about unlearning the belief that strength means doing everything alone, and how building a trusted team has become one of her greatest leadership shifts. For Michele, self-care also shows up inside her organization, from encouraging her corporate team to step away for restorative moments to creating experiences that reinforce gratitude and connection. We also explore the idea of seasons. Survival seasons. Scaling seasons. The importance of extracting the lesson so you do not repeat it. Michele reflects on integrity as a non-negotiable value, how alignment drives franchise success, and why consistency in an inconsistent world is one of the most powerful leadership traits you can cultivate. If you are a founder, an emerging leader, or someone navigating rapid growth, this episode will remind you that becoming unshakable does not mean being rigid. It means being clear. Clear in your mission. Clear in your values. Clear in who you are at your core. As you listen, consider this: In your current season, what does self-care need to look like so that your leadership remains steady for those who depend on you?
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The Recovery Advantage: High Standards without Burning Out
02/24/2026
The Recovery Advantage: High Standards without Burning Out
What if the very drive that helped you succeed is the same force quietly pushing you toward exhaustion? In this conversation with Dr. Selina Neri, I explore a tension so many high performers live with but rarely name. The desire to hold high standards, to lead well, to deliver excellence, and at the same time feel deeply depleted. Selina brings both research and lived experience to this topic, helping us understand that burnout is not a sign of weakness. It is often the byproduct of sustained overextension without intentional recovery. We talk about what recovery really means. It is not about checking out or lowering expectations. It is about creating rhythms that allow your nervous system, your mind, and your identity to recalibrate. Selina shares why rest must be designed with the same intentionality as performance, and how leaders can model this in ways that strengthen culture rather than diminish it. One of the most powerful parts of our discussion centers on identity. When achievement becomes intertwined with worth, stepping back can feel threatening. Selina gently challenges that narrative. She offers a path where ambition and sustainability coexist, where self-respect fuels excellence instead of self-pressure draining it. If you care about leading at a high level without sacrificing your health, your relationships, or your sense of self, this episode will resonate. I hope it invites you to reconsider what strength looks like and how recovery might actually be your greatest advantage.
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Turning Setbacks Into Strength: The 3 Types of Failure and How to Bounce Back
02/17/2026
Turning Setbacks Into Strength: The 3 Types of Failure and How to Bounce Back
What if the very thing you are trying hardest to avoid is the doorway to becoming unshakable? In this episode of Becoming Unshakable, I sit down with Amy C. Edmondson, Harvard Business School professor and the thinker behind psychological safety, to reframe how we see failure. Amy has spent decades studying leadership, teamwork, and learning organizations, and in this conversation, she brings her newest body of work into sharp focus. Together, we unpack the three distinct types of failure and why only one of them truly moves us forward. Amy challenges the simplistic messages we often hear, either that failure is unacceptable or that we should fail fast and fail often. Instead, she offers a more grounded framework. There are basic failures that can and should be prevented. There are complex failures that emerge from systems and unpredictability. And then there are intelligent failures, the thoughtful experiments in new territory that help us grow, innovate, and build resilience. If we are not experiencing some intelligent failures, we are likely playing it too safe. We also talk about what becoming unshakable really means in today’s world. Amy describes it as being anchored in values while everything around us shifts. With technological change, geopolitical instability, and workplace uncertainty, resilience is no longer optional. It is a daily practice. And that practice begins with self-awareness. One of the most practical takeaways from our conversation is Amy’s “stop, challenge, choose” framework. When anxiety spikes or the inner critic gets loud, pause. Challenge the story you are telling yourself. Then choose a response that aligns with your values and long-term goals. It sounds simple, but it is powerful. It is how we move from spiraling into the pit of despair to taking the next small step forward. Amy also shares vulnerable moments from her own journey, including the early years of her PhD when she felt certain she would not make it. What carried her through was not perfection, but perspective. A willingness to question her own catastrophic thinking. The courage to ask for help. The discipline to focus on what she could control in that moment. For those of you who feel like you are barely hanging on, this conversation is for you. We talk about the importance of protecting time on your calendar as a real commitment, even when that commitment is to yourself. We explore how unlearning the automatic “yes” can be an act of integrity. And we return again and again to one grounding truth: you only ever have to take the next step. Failure is inevitable. But how we interpret it determines whether it shakes us or strengthens us. As you listen, consider this: where might you need to reclassify a failure in your own life? And what would change if you saw it as an intelligent experiment instead of a verdict on who you are?
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The Resilience Toolkit: Practices That Help You Bounce Back?
02/10/2026
The Resilience Toolkit: Practices That Help You Bounce Back?
What does it really mean to become unshakable when your career, your family life, and the world around you all feel uncertain at the same time? In this episode of Becoming Unshakable, I sat down with Christine Ann Miller for a conversation that stayed with me long after we stopped recording. From the very first question, Christine grounds resilience in something more profound than grit or endurance. She shares how becoming unshakable is tied to purpose, faith, and the courage to stay anchored to who you are, even when the path forward is unclear. Christine takes us through her journey as a Jamaican American leader, the first in her family born in the United States, and how growing up around healthcare shaped her desire to solve meaningful problems. From discovering chemical engineering through an encyclopedia to interning at Merck and dedicating more than three decades to developing medicines that save and improve lives, her story is rooted in service, curiosity, and conviction. She reflects on why purpose matters more than titles and why alignment, not momentum, is what sustains a long career. The heart of this episode centers on a defining crossroads. Christine shares what it was like to leave a senior role with no next job lined up, only to have the world shut down weeks later during the pandemic. We talk openly about fear, faith, rest, and the discipline of self-leadership when everything familiar disappears. She explains how grounding practices like prayer, meditation, journaling, community, and intentional rest helped her stay receptive to what came next, rather than rushing to force an answer. We also explore the role of support systems, from coaches and therapists to family and trusted friends, and why resilience is rarely built alone. Christine offers thoughtful guidance for anyone who feels like they are barely holding it together right now, reminding us that breathing, connection, service, and reflection are not small acts when life feels heavy. As you listen, consider where you might be rushing past the very pause that could help you hear what is next for you. When things feel shaky in your own life or leadership, what enables you to stay grounded long enough to recognize the opportunity that may already be on its way?
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How Leaders Remain Compassionate While Scaling Fast
02/03/2026
How Leaders Remain Compassionate While Scaling Fast
What does it really take to stay grounded, human, and compassionate as a business grows faster than you ever imagined? In this episode of Becoming Unshakable, I sit down with Nicolas Breedlove for a deeply honest conversation about leadership, growth, and the internal work required to scale without losing yourself or the people around you. Nicolas shares what becoming unshakable has meant for him over the years, including the hard-earned discipline of emotional self-control and the realization that true leadership starts with self-leadership. We talk openly about his early mistakes, moments of emotional reactivity, and how learning to manage his responses shaped the leader he is today. Our conversation moves into the role of community in leadership, both inside and outside the workplace. Nicolas reflects on how surrounding himself with other entrepreneurs later in his journey changed his perspective, sharpened his thinking, and helped him grow in ways he wished he had embraced earlier. We explore why a hoarding vision can quietly damage an organization, how sharing it fosters alignment, and why allowing others’ strengths to influence the business's direction builds trust and resilience over time. Nicolas also walks me through his entrepreneurial journey, from unexpected beginnings in playground equipment to building a nationwide operation that impacts communities, families, and children. What stands out is how his definition of success has evolved, moving from financial growth toward purpose, culture, and social impact. He shares a powerful story of betrayal that tested his trust and identity as a leader, and how that experience reshaped his commitment to culture, values, and compassionate decision-making. We close with a thoughtful reflection on compassion fatigue, parenting, unlearning old patterns, and what leaders can do when they feel overwhelmed by the weight of everything around them. Nicolas offers grounded advice on resetting, finding perspective, and remembering why the work matters in the first place. As you listen, I hope this conversation invites you to reflect on your own leadership journey and ask yourself, how are you choosing compassion while continuing to grow?
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Helping Gen Z Thrive: The Path to Becoming Unshakable
01/27/2026
Helping Gen Z Thrive: The Path to Becoming Unshakable
What does it really mean to become unshakable when life starts testing you before you can even put words to what you are feeling? In this deeply personal episode of the Becoming Unshakable podcast, I sit down with my daughter, Gabriela, for a conversation I have long wanted to record. As her mom, I have watched her journey from the very beginning, through medical uncertainty, learning challenges, therapy rooms, and moments that could have easily shaken her sense of self. As a listener, you get to hear Gabriela tell her story in her own words, with honesty, reflection, and a quiet strength that continues to move me. Gabriela shares what becoming unshakable means to her, not as a destination, but as a grounded sense of peace, confidence, and presence. We talk openly about growing up with heart conditions, speech therapy, sensory processing differences, IEP support, and the emotional weight of feeling different at school. She reflects on how those early experiences shaped her resilience, empathy, and, eventually, her voice. There is a powerful moment when she talks about winning a speech competition in middle school, a full-circle reminder that growth does not always follow a straight line. Our conversation also looks forward. Gabriela offers thoughtful insight into Gen Z, what helps her generation feel valued at work, and why compassion, flexibility, and genuine care matter more than stereotypes. We explore self-leadership, boundaries, rest, and the importance of unlearning people-pleasing. She also reflects on her current role as a missionary at UC Berkeley, supporting others as they find community, meaning, and confidence in unfamiliar seasons of life. This episode is a reminder that unshakability is often built quietly, through perseverance, support, and learning how to care for yourself along the way. I hope Gabriela’s story encourages you, especially if you are navigating change, doubt, or a season that feels heavier than expected. As you listen, I would love to know, what part of her journey resonated most with you, and where are you finding your own strength right now?
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Why Self-Leadership Starts with Knowing and Living Your Values with Dr. Robyne
01/20/2026
Why Self-Leadership Starts with Knowing and Living Your Values with Dr. Robyne
What happens when two podcasters decide to slow down, join forces, and have the kind of conversation many leaders are quietly craving right now? This week, I am doing something I have never done before. I am collaborating with my friend and colleague, Dr. Robyne Hanley Dafoe, on a shared episode that will be available on both our podcasts. This is not an interview swap or a highlight reel. It is a real, unscripted conversation between two women who care deeply about leadership, resilience, and what it actually takes to stay grounded in a world that feels loud, divided, and emotionally exhausted. We talk openly about why self-leadership feels harder right now, why so many capable people feel stuck waiting for permission, and why caring leadership cannot stop at the edges of our organizations. Together, Dr. Robyne and I explore the connection between values, self-worth, perfectionism, and hope. We explain why hope is often dismissed as unrealistic, even though science suggests it may be one of the most practical tools we have. We also reflect on what it means to lead when you are tired, under-resourced, and still figuring things out yourself. You will hear us wrestle with real questions leaders face every day. How do you stay steady without pretending you are fine? How do you care for others without abandoning yourself? How do you build resilience without turning it into another performance metric? And how do hope, compassion, and self-leadership actually show up in daily choices rather than big statements? This conversation is personal, reflective, and deeply human. It is for leaders, caregivers, parents, and professionals who are trying to do good work without burning out. If you have ever felt pulled between responsibility and self-preservation, or wondered how to stay unshakable without becoming hardened, this episode is for you. I look forward to your listening, reflection, and sharing what resonates most with you.
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Identifying the Leadership Gaps That Matter Most
01/13/2026
Identifying the Leadership Gaps That Matter Most
What does it actually take to spot the leadership gaps that matter, especially when life and work keep speeding up? In this episode of Becoming Unshakable, I sit down with Erik Dodier, an entrepreneur who describes his career as a “30-year overnight success.” Erik takes us from his early love of business and entrepreneurship to building a company through decades of pivots, pressure, growth, and change. What stood out to me right away was his willingness to discuss the pause that comes after the grind, that moment when you stop running and finally have enough space to reflect on who you became while you were building. Erik’s definition of becoming unshakable is refreshingly grounded. It is the quiet confidence that comes from surviving hundreds of hard moments and realizing you are still standing. He shares a simple line that stuck with me, “Of all my bad days, I’m undefeated.” And from there, we discuss pattern recognition as wisdom, how experience helps you respond with greater calm, and how looking back can help you face what is next with a little more air in your lungs. We also get into the real weight of leadership as teams grow. Erik opens up about a pivotal season in 2014, when his company had to narrow its focus and make a painful shift that changed people’s careers. He describes doing it as humanely as possible, giving people time to retrain, find their path, or lean into the new direction. That conversation led us into something many leaders wrestle with: how to show care and compassion for others while you are privately carrying your own stress, doubt, and exhaustion. One of my favorite parts of this conversation is Erik’s honesty about what kept him steady. He talks about books, biographies, and even motivational YouTube videos as tools to reset his mindset on hard days. He also shares how his leadership evolved from feeling he had to have every answer to recognizing that his real job was building the right team, removing obstacles, and focusing everyone on the problems that truly moved the business forward. We close with a powerful reminder for anyone who feels stuck right now. Erik’s advice is to take the smallest step back in the right direction, because the shift you need might be closer than you think. As we step into 2026, he shares how he is using more time, greater intention, and AI tools as a sounding board to keep growing, personally and professionally. As you listen, I would love you to reflect on what is one leadership belief you have outgrown, and what is the smallest step you can take this week to steady yourself again? Share your thoughts with me. I really want to hear what this brings up for you.
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Are you willing to be served in 2026?
01/06/2026
Are you willing to be served in 2026?
What happens when the identity I hold most proudly becomes the very thing that limits connection? In this solo episode of Becoming Unshakable, I share a moment of reflection that surfaced for me during a retreat I attended in Canada at the end of the year. I went there to speak, but also to listen, learn, and be present as a participant. In the middle of all the meaningful conversations and connections, one simple question from another attendee stopped me cold and stayed with me long after the retreat ended. I have always been comfortable giving, serving, and pouring into others. That part of my leadership feels natural to me. But when I was asked whether I was truly open to receiving what others wanted to give in return, it forced me to look more closely at how often I move past praise, support, and presence without fully allowing it in. I realized that even with the best intentions, refusing to receive can quietly block trust and shared humanity. In this episode, I reflect on why receiving matters just as much as giving, whether we are leading teams, families, or communities. I explore how not allowing others to show up for us can limit their sense of purpose, their contribution, and even the growth of the relationship itself. When we deny others the opportunity to give, we may unintentionally slow progress, connection, and innovation. As I step into a new year, I invite you to reflect alongside me. If you identify as a giver, what would it look like to become a better receiver as well? And how might opening yourself to receive create deeper relationships, stronger teams, and a fuller expression of who we are meant to be?
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Soft Landings and Hard Truths in Team Building
12/30/2025
Soft Landings and Hard Truths in Team Building
What does it take to lead with heart in one of the most demanding, misunderstood public service sectors? In this episode of the Leadership With Heart Podcast, I spoke with Billie Jo McCarley, Deputy Director of Operations at the Miami-Dade Water and Sewer Department. From the moment I saw her speak on a panel, I was drawn to her clarity, purpose, and grounded approach to leading in a system that rarely gets the spotlight it deserves. Her words were honest, her tone firm, and her leadership style deeply human. Billie Jo shares her journey from a union kid in upstate New York to a Marine Corps officer, and now to her executive role overseeing one of the largest utilities in the country. She brings a refreshingly straightforward style to leadership, one rooted in ownership, structure, and service. What resonated most was how she balances military precision with a deep sense of emotional intelligence and faith. Her mantra is simple: understand people, respect their uniqueness, and make hard decisions without ever stripping someone of their dignity. We explored how she builds high-performing teams by focusing on talent, alignment, clarity, and trust. She described her people as “scrappy builders,” but also reminded us that every person comes with a story, and our job as leaders is to create a space where that story matters. Whether shifting someone to a better-fitting role or navigating tough conversations with fairness and compassion, Billie Jo never loses sight of the mission: to serve the people of Miami-Dade County with integrity and purpose. Her belief that leadership is not about softening expectations but elevating them through care stayed with me. You can be clear, direct, and firm, and still lead with a heart full of compassion. That’s the real balance we’re all trying to strike, especially in times of uncertainty, change, and disruption. So here’s my question: What does leadership with heart look like in your world, and how are you holding space for others while still pushing them to grow? I would love to hear your thoughts. Share your reflections with me, and let’s continue the conversation.
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Faith Bigger Than Fear: Finding Ground in an Unsteady World
12/23/2025
Faith Bigger Than Fear: Finding Ground in an Unsteady World
In this episode of the Becoming Unshakable podcast, I sit down with Neri Karra Sillaman, and this conversation stayed with me long after we stopped recording. I first met Neri at the Thinkers50 event in London, where she was recognized as a Radar Award winner. The moment she spoke about her work and her life, I knew I had to learn more. This episode is the result of that instinct. Neri shares her powerful journey as an immigrant entrepreneur and refugee, forced to leave Bulgaria at the age of eleven with her family and only two suitcases. She takes us inside what it means to rebuild life from a refugee camp, to navigate shame, loss, faith, and survival, and to carry those experiences into adulthood. What struck me most was how she reframes being unshakable, not as being unbreakable, but as being flexible, grounded in truth, and willing to live authentically even when life does not go as planned. We talk deeply about faith, worthiness, and the unseen forces that carry us through moments when the future feels impossible to imagine. Neri opens up about the scars that never fully heal, the role of self-awareness in leadership, and how community and compassion can serve as the foundation for both personal healing and business longevity. Her story behind writing Pioneers: Eight Principles of Business Longevity from Immigrant Entrepreneurs reveals how sometimes the work we resist is the work we are meant to do. This conversation is about resilience, but it goes beyond pushing through. It is about receiving as much as giving, about understanding your own worth, and about how early hardship can shape a deep capacity for connection, storytelling, and leadership. It is also a reminder that even in chaos, we can hold a vision for something greater. As you listen to Neri’s story, I invite you to reflect on this. What part of your own story, especially the parts shaped by struggle, might actually be pointing you toward the life and leadership you are meant to live?
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Signal Up: The Secret Language of Unshakable Teams
12/16/2025
Signal Up: The Secret Language of Unshakable Teams
What are the signals your team is receiving from you every single day, even when you think you are not sending any at all? In this episode of Becoming Unshakable, I reflect on my recent work facilitating deep listening sessions inside organizations and what those moments quietly communicate to employees. Again and again, I hear the same response. Something feels different. Something feels like it is shifting. The signal is not a speech or a strategy deck. It is presence. It is being seen. It is knowing someone is actually listening. I talk about why listening is one of the clearest expressions of caring leadership and how intentional signals can change culture faster than most formal initiatives. When people feel heard, they invest more. They stay engaged. They support one another. And they find strength even when work feels heavy or uncertain. This episode also turns inward. I explore the signals our own bodies send us every day and what happens when we ignore them. Unshakable does not mean unhurt or unaffected. It means grounded. It means having tools such as reframing, breathing, and self-awareness that help us steady ourselves before we crumble. As you listen, I invite you to consider this. What signals are you intentionally placing for your team, your family, and yourself? And what might change if you slowed down long enough to truly receive them?
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Resilience is More Than Grit
12/09/2025
Resilience is More Than Grit
Have you ever noticed how easy it is to talk about resilience as if it is a single gear we should keep turning forever? That question has been sitting with me for a while. I have spent years teaching leaders how to build resilience and how to stay steady when life shakes the ground under their feet. I believe in that work with my whole heart. But lately something has shifted in me. I have been rethinking the way we treat resilience as endless forward motion, almost like we are supposed to sprint through every storm without ever stopping to breathe. In this solo episode, I share an honest look at my own evolution. I talk about the moment I realized that resilience without nourishment becomes a slow drain on our spirit. I describe the trap of powering through, the belief that toughness alone will carry us, and why I am moving toward something I call resilience plus. It is the space where grit meets care, where perseverance is paired with grounding, and where the ability to rise again is strengthened by the willingness to rest, pray, listen, and refill ourselves. I walk through the lessons that hit me during a retreat in Toronto, the ones that helped me see how nourishment is not a luxury but a condition for real resilience. I share what it feels like to stand in front of a room of people who are fully present, fully open, and fully human. I talk about the people who hold me, the friends and family who steady me, and why leadership requires us to build circles where we can be honest, soft, tired, hopeful, and strong in the same breath. This conversation is an invitation to explore your own understanding of resilience. It is a reminder that you can be powerful and weary, strong and tender, grounded and growing. You can fall and rise, and you can take a breath before you do it. And I would love to hear from you. What does resilience plus look like in your own life, and where are you finding the nourishment that helps you stay unshakable?
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The Two Traits Every High-Impact Leader Must Master
12/02/2025
The Two Traits Every High-Impact Leader Must Master
Have you ever met someone in a fleeting moment and instantly sensed there was a deeper conversation waiting to happen? That is precisely what happened when I met Grantley Morgan at Thinkers50 in London. It was my very first time in the city, and there he was, tucked away in the corner, trying to enjoy a quiet bite before the next wave of conversations. Of course, I walked right up to him, probably catching him mid-chew, and within minutes, we were deep into a discussion about the kind of leadership people return to when the world around them feels uncertain. In this episode of Becoming Unshakable, Grantley and I explore a theme that leaders often overlook. Reliability. We talk about it as something steady, almost quiet, yet absolutely foundational. Grantley calls it positive predictability. That grounded presence where people know how you show up, they see the bar you hold for yourself, and they trust that your intentions match your actions. He describes how this connects with a second trait that leaders often talk about but rarely live consistently. A personal quality bar that never drops, even when pressure mounts. Our conversation moves through the realities of consulting culture, the pressure to prove yourself, the temptation to rush, and the personal work involved in shifting from competition to curiosity. Grantley shares moments where he pushed too hard, went too fast, and learned the hard way about the limits of carrying everything alone. His honesty around pressure, emotional regulation, and the need for shared accountability invites all of us to rethink how we use our influence. What I loved most was the way he frames leadership through clear intention. The idea of stepping away for fuel, stepping back for perspective, and stepping forward once curiosity returns. The way he holds failure as a sign of courage rather than incompetence. And the reminder that reliability has nothing to do with being safe or dull. It is the quality that lets people take bigger risks because they trust the leader beside them. Grantley left me thinking about the future of leadership and how each of us can create the conditions where our teams thrive. What would happen if reliability and excellence coexisted more often in our workplaces? What would it change about how we show up, how we collaborate, and how we carry our own emotional load? I would love to know what this conversation brings up for you. Which part resonates with your own experience of leading or being led? Share your thoughts with me.
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How to Keep It Together When Everything Is Out of Control
11/25/2025
How to Keep It Together When Everything Is Out of Control
What happens when innovation is shaping your life in ways you never see? That is the question at the heart of this conversation with Portia Lane Child, Director of Innovation and Strategy Services at BAE Systems. While most of us recognise the consumer brands that dominate our daily world, far fewer realise how deeply companies like BAE Systems influence the systems that keep us connected, protected, and moving. Portia’s work lives in that fascinating space, where advanced engineering meets national mission, and where the innovations you never hear about are often the ones shaping your future. During our discussion, Portia shares how she helps steer innovation inside one of the world’s most complex aerospace and defence organisations. She talks about the human side of innovating within a massive enterprise, the challenge of moving ideas across technical and organisational silos, and the lessons she learned growing up as a lobster fisherman’s daughter that still guide how she builds teams and champions new ideas. Her story about creating an internal accelerator that changed how the business nurtures ideas is a powerful reminder that innovation only takes root when people feel supported to experiment, communicate, and stretch beyond familiar boundaries. We also explore the shifting incentives shaping today’s innovators, from the pressure of short-term financial cycles to the growing importance of longer horizons in the age of AI. Portia opens up about what it really takes to move from idea to impact inside a mission-driven organisation, why customer conversations matter more than ever, and how modern innovators can develop the resilience and curiosity needed to operate in fast-moving technical environments. My guest also shares inspiring reflections on the inventions that shaped her, the role models who sparked her imagination, and the breakthroughs she believes the world needs most.
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Deciding How to Pivot When Life Hits
11/18/2025
Deciding How to Pivot When Life Hits
Have you ever wondered how some people keep standing even when life seems determined to knock them flat? That question lingered with me as I spoke with Dave Munson, the founder and CEO of Saddleback Leather Co., whose journey is marked by sharp turns, risk-taking, loss, grit, faith, and a remarkable ability to get back up again. This conversation reminded me that the path to becoming unshakable is rarely smooth. It is formed through moments that challenge our identity, stretch our resolve, and reveal what we truly rely on when everything around us feels uncertain. Dave brought stories that moved from the deserts of Mexico to the busy floors of his factory, from being a young volunteer teacher dreaming up a rugged bag to building a global brand rooted in people-first values. He talks openly about the setbacks that shaped him, including financial loss, near closures, a cartel theft of an entire truckload of products, and the intense pressure of keeping a business alive during COVID when travel bags suddenly fell to the very bottom of consumer demand. What struck me was his response each time. He chose gratitude, service, and faith as his grounding tools. He decided to stand up quicker with each hit instead of staying down. The heart of this episode unfolds as Dave shares how compassion has shaped his leadership. From standing beside employees during personal crises to hiring people who are often overlooked in society, he paints a picture of leadership that meets people where they are and walks with them. He also speaks candidly about his own process of unlearning, particularly the need to relinquish self-reliance and trust others to grow alongside him. His story is full of uncomfortable growth, unexpected blessings, and a willingness to pivot when the world shifts beneath his feet. It made me reflect on what anchors each of us and how we choose to rise. As you listen, consider your own sense of grounding. What helps you get back up when life hits you in ways you never saw coming? And if something Dave shared resonates with you, I would love to know your thoughts. What part of this conversation helps you reflect on your own journey toward becoming unshakable?
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How Our Pasts Can Propel Us Into Our Futures
11/11/2025
How Our Pasts Can Propel Us Into Our Futures
In this solo episode of Becoming Unshakable, I invite you to join me for a quiet reflection on how our past experiences can shape and strengthen who we are becoming. I talk about my love for fall, the sound of leaves crunching underfoot, and how those simple moments remind me of the beauty of change. Each fallen leaf tells a story of what was, and each season reminds us that growth often begins with letting go. I share why I no longer believe in leaving the past behind. Our pasts are full of lessons, proof of our resilience, and reminders of how much we have already overcome. When I look back on my own life, I see the obstacles that once felt impossible but now serve as evidence of what I’m capable of. Those memories keep me grounded and confident when new challenges arise. This episode is all about using what came before to propel us toward what’s next. It’s about finding power in reflection, gratitude in growth, and peace in knowing that everything we’ve lived through has prepared us for what lies ahead. I hope this short conversation helps you see your own past in a new light and gives you the courage to keep moving forward with strength and purpose.
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Asking for Help Is Strength, Not Failure
11/04/2025
Asking for Help Is Strength, Not Failure
In this episode of Becoming Unshakable, I had the privilege of welcoming two inspiring guests, Mary Beth Sandin and Kristina Fusella. It was my first time hosting two people at once, and the conversation felt like sitting down with old friends who have walked similar roads of challenge, growth, and self-discovery. Together, we explored what it means to stay grounded when life feels uncertain and why asking for help is not a sign of weakness, but rather an act of genuine strength. Kristina shared how her Taekwondo practice has shaped her understanding of balance, both physically and emotionally. Her reflections reminded me that being unshakeable is not about staying perfectly still, but about finding stability while in motion. Mary Beth brought a different kind of insight, showing how self-awareness, preparation, and allyship can create calm even in moments of chaos. Hearing both of them speak so openly about fear, confidence, and connection felt deeply human. What stayed with me most was our discussion about grace, vulnerability, and the quiet courage it takes to ask for support. We discussed the unrealistic expectations women often place on themselves, the importance of having allies, and how small moments of encouragement can have a profound impact. If you are someone trying to hold it all together, this conversation will remind you that strength often begins the moment you decide to reach out.
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When Compassion Meets Combat: A Paratrooper’s Take on Leading People Through Tough Times
10/28/2025
When Compassion Meets Combat: A Paratrooper’s Take on Leading People Through Tough Times
When you’ve led people through war zones, you learn what unshakable leadership really means. In this episode of Becoming Unshakable, I sit down with retired Army officer, author, and speaker Clay Novak to explore what happens when compassion meets combat. With five tours of duty across Iraq and Afghanistan, Clay has lived the reality of leading under pressure, where calm, clarity, and connection can mean the difference between chaos and survival. Clay shares how he trained his soldiers to stay grounded when every instinct told them to panic, and how that same mindset applies to leadership in everyday life. From progressive training and mental discipline to emotional recovery after loss, he reveals the human side of service, the part that depends on empathy, humility, and self-awareness. We also dive into the balance between toughness and tenderness, and how leaders can be both unyielding and kind. Clay talks about moments of vulnerability that built trust within his teams and how those same lessons guide his life and writing today. His reflections show that emotional courage is just as vital as physical endurance, and that compassion is often what holds everything together when the pressure is highest. Together, we explore how real leaders build resilience, why asking for help is a sign of strength, and how compassion becomes a force multiplier in any environment, from the battlefield to the boardroom. Clay’s honesty and wisdom reminded me that courage isn’t about having no fear, but about standing firm in integrity when everything around you feels uncertain.
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Self-leadership Isn’t Selfish It’s Intelligent
10/21/2025
Self-leadership Isn’t Selfish It’s Intelligent
In this episode of Becoming Unshakable, Heather reflects on a moment that reminded her what true leadership looks like from the inside out. Fresh from speaking to 13,000 nurses at the Atlanta World Congress Center, she shares how an experience that looked glamorous on the surface, with makeup, stage lights, and a long line of people waiting for hugs, became a powerful reminder that self-leadership is not selfish. It is essential. Heather unpacks what it means to prepare so thoroughly that you can show up fully. For her, deep preparation is an act of care, allowing presence to replace pressure and connection to replace performance. As she recounts her time with the nurses, she explores the toll that constant caregiving takes and how compassion fatigue quietly chips away at strength. Her message to them, and to all of us, is clear: when you care for yourself as intentionally as you care for others, you become the calm in the storm, the unshakable center that others can rely on. Through raw honesty, Heather shares her own turning point, the realization that the success she had built came at the cost of the people she valued most. That moment of clarity became the foundation of her teaching: align your life with your true values, lean on your team, ask for help, and give yourself permission to rest. Strong self-leadership is grounded in awareness, humility, and care. This episode invites you to look inward, to question the beliefs that keep you on autopilot, and to remember that balance is not weakness, it is wisdom. When you prepare with intention, lead with presence, and live in alignment with what matters most, you do not just survive the chaos. You become unshakable within it.
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One Step That Changes Everything in Hard Times
10/14/2025
One Step That Changes Everything in Hard Times
Jodi O. Brown has lived the kind of story most of us hope we never face. What began as a picture-perfect life shifted overnight when she learned the symptoms she had been ignoring were signs of a brain tumor wrapped around her brainstem. One surgery became three. Five days in hospital became thirty-five in neurocritical care. The journey would grow to twenty-six surgeries, with complications that could have shattered anyone’s sense of self. Instead, Jodi found a different path. She learned to take life one minute at a time, to find meaning inside the mess, and to choose the next small step when the finish line felt impossible to see. In this conversation on Becoming Unshakeable, Jodi introduces the concept of anti-fragility, illustrating its application to human life as well as to systems and economies. Resilience helps us bounce back. Anti-fragility enables us to grow stronger in the face of stressors, setbacks, and uncertainty. Jodi explains how she closed the door on one life and opened another with new rules, new rhythms, and a daily practice of grace with deadlines. Feel the pain, name it, and then set a time to stand up again, even if the first step is tiny. Sometimes, it feels like committing to attending a class where you cut paper shapes, because having someone to be accountable to can pull you through when your willpower runs dry. We also step into a new season unfolding in real time. Jodi became an empty nester yesterday. The quiet is startling. She walks us through the emotions of a house that suddenly sounds different and the choice to reimagine marriage, travel, and daily rituals with hope. Her definition of becoming unshakeable fits the heart of this show. Adversity is not an interruption to your story. It is your story. The practices you bring to ordinary days prepare you for the extraordinary ones. Faith underpins her steadiness. Hope keeps her moving. She shares lessons from a childhood shaped by leadership teachings and a father who modeled genuine care, the kind you feel when a leader knows your name and your story. Every interaction is an opportunity to change a life. That line threads through everything here. It is the reason people follow, the reason cultures feel safe, and the reason care will never go out of style. If you are barely holding on, Jodi’s message is simple and actionable. Permit yourself to mourn what you lost. Set a clear deadline to rise. Make one small commitment to another human and keep it. One step can change the direction of a hard season. One light can change the way a room feels. Jodi chooses to be that light, and she invites you to do the same. Stay to the end for a generous gift. Jodi offers a complimentary e-copy of her memoir, “The Sun Still Shines,” for listeners who email her. It is an honest account of pain and purpose, and a reminder that even in the hardest chapters, the light is still there, waiting to be seen.
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Leading with Humility: The Discipline of Self-Leadership
10/07/2025
Leading with Humility: The Discipline of Self-Leadership
In this episode of Becoming Unshakeable, I sit down with Jim Matuga, Founder of InnerAction Media, to explore a side of leadership that often goes unspoken: followership. Jim brings a refreshing perspective that challenges the assumption that leadership is the only role worth aspiring to. Instead, he makes a compelling case for the power of humility, steadfastness, and the influence that comes from being an excellent follower. For him, excellence and mediocrity cannot coexist, and creating a culture that values both leaders and followers is essential for building organizations that thrive. Jim shares stories from his own career, including the moment he realized that having a title doesn't mean you are equipped to lead. Being thrust into leadership without preparation forced him to confront his own shortcomings and inspired him to dedicate decades to studying, practicing, and teaching leadership grounded in service. He discusses the weekly culture conversations he holds with his team, drawing on lessons from John Maxwell and his own experiences, to ensure that values don't just hang on the wall but are lived out in everyday practice. One of the most potent parts of our conversation is Jim's story of intentionally removing the lid on his business. He set a goal to build a company that would not rely on him by 2030, which meant facing uncomfortable truths, opening the books, and developing successors. That level of transparency and trust not only changed the company's culture but also allowed his team to thrive in new ways. Jim also shares his "10 percent rule," the idea that under challenging conversations, the most essential truth often goes unspoken. Learning to voice that final 10 percent, he believes, is where leaders find real breakthroughs. As we close, Jim reflects on how he stays grounded in times of chaos. For him, faith, discipline, and a holistic focus on health, relationships, and purpose keep him steady when circumstances are uncertain. His message to anyone who feels like they are barely holding it together is to act with intentionality. Reconnect with your purpose, take one step forward, and trust that progress will come from movement. This conversation is a powerful reminder that becoming unshakeable is not about perfection or position; it's about embracing resilience. It is about humility, resilience, and the daily practice of choosing excellence and equipping others to rise alongside you.
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426: Becoming Your Own Compass When the Path Isn’t Clear
09/30/2025
426: Becoming Your Own Compass When the Path Isn’t Clear
In today’s episode of Becoming Unshakeable, I’m doing something a little different. This is one of my solo shows where I answer questions that listeners have sent directly to me. It’s my way of making sure your voice is part of this conversation, because even though I cannot see you when you listen, I want to stay connected to what matters most to you. In this episode, I respond to three powerful questions. We explore how to continue showing care when upper management pressures or restrictions get in the way, how to balance compassion with clear expectations and accountability, and what to do when your calendar is so full of other people’s needs that you feel like you are losing yourself in the process. These are real-life situations, and they all connect back to what it means to be grounded in who we are and how we present ourselves. Becoming unshakeable is not about never being rattled. It is about staying calm and centered when the world feels off its rocker. It is about making intentional choices to lead with clarity, care, and accountability. As you listen in, I invite you to reflect on your own sphere of influence, your daily practices for grounding, and the ways you might bring both compassion and strength into your leadership.
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Turning Fear into Fuel: The Power of Courageous Choices
09/23/2025
Turning Fear into Fuel: The Power of Courageous Choices
Welcome to this episode of Becoming Unshakeable! If you’ve been a follower and fan of Leadership with Heart, you’re in exactly the right place. From here on out, Becoming Unshakeable will be the new name of my show—and I can’t wait to bring you invaluable insights on what it means to lead with clarity, compassion and courage. Ed Rahill’s story begins with a grandmother’s steady voice and a childhood that could have gone either way. He learned early that fear can freeze your future, and that believing in something bigger than ego keeps you moving when life tilts. In this conversation, we trace his path from broken-home beginnings to the relay anchor leg that changed everything, where a single decision to run for dignity and team turned self pity into grit. That moment became a template for how he leads himself and others. We follow Ed into boardrooms and high-stakes turnarounds, where respect and clarity, open doors that force will never crack. He explains the quiet moves that earn trust, how to disagree with grace, and why every person wants to feel seen and essential. His “mile relay” philosophy becomes a leadership framework. Receive the baton of wisdom, run your leg with courage, then pass it on stronger. Caring leadership shows up not in slogans, but in the way you help people take ownership of the win. Then there is the race. A coast-to-coast endurance run, arrests, breakdowns, and a moment on the shoulder of the highway where he almost quit. Ed describes turning the ignition with a new rule for life. One mile at a time. That mindset set a record and reset his compass. Preparation mattered. Faith mattered. Choosing courage over fear mattered most. If you are becoming unshakeable right now, Ed’s lesson lands simply. Go back to your first principles, remember who taught you to stand tall, and act from values instead of ego. Write down your story from the start and look for the pattern of growth. Lead yourself first, speak with respect, and move one mile at a time.
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Overcoming Barriers, Leading with Purpose: Susan Frew’s Story
09/16/2025
Overcoming Barriers, Leading with Purpose: Susan Frew’s Story
Welcome to this episode of Becoming Unshakeable! If you’ve been a follower and fan of Leadership with Heart, you’re in exactly the right place. From here on out, Becoming Unshakeable will be the new name of my show—and I can’t wait to bring you invaluable insights on what it means to lead with clarity, compassion and courage. In this conversation, I sat down with my friend and powerhouse leader, Susan Frew. Susan’s path runs from corporate leadership at AT&T Wireless across the Caribbean to small business ownership, reinvention, and now her work as a top AI speaker. She embodies what Becoming Unshakeable is all about. We talk about the moments that tested her, the choices that reshaped her, and the practices that keep her steady when life speeds up. Susan shares how being a young international VP in Grenada and St. Vincent taught her to build from scratch, lead across cultures, and become her own IT department. She opens up about the seasons that didn't fit, what she unlearned about “being everything to everyone,” and why finding work you truly love changes your energy, confidence, and results. We get honest about ADHD as a superpower, the discipline of protecting your circle from gossip, and the surprising role sleep hypnosis and mindset work have played in her growth. If you are barely holding it together, this one will meet you right where you are. You will hear practical self-leadership tools, a fresh take on career reinvention, and a grounded vision for using AI to serve people with integrity and kindness. Listen in for fuel, clarity, and a reminder that you can move forward, even on the hard days.
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