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On Legal Ops, Innovation and Pricing Today and Tomorrow, Ken Callander (Value Strategies) & Keith Maziarek (Katten)
05/30/2024
On Legal Ops, Innovation and Pricing Today and Tomorrow, Ken Callander (Value Strategies) & Keith Maziarek (Katten)
In this episode, LVN Board member Keith Maziarek catches up with Ken Callander from Value Strategies, a consultancy advising law firms, legal departments, and legal operations on pricing, relationship management, and client service delivery, among other areas. Keith and Ken discuss: The evolution and growth of the role of a legal operations professional and the role of younger, fast-growing tech companies in pushing for innovation in legal operations. The cultural differences between high-tech companies and established companies in terms of innovation and trying new ideas. The challenges faced by law firms due to their fragmented authority structure and the importance of predictability in legal spend.
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