The Michelle Pascoe Hospitality Podcast
This podcast is for those in the Hospitality industry creating unforgettable guest experiences that ignites the potential in themselves and their team. Turning guests into advocates. It is designed to share and celebrate all the amazing people and things about hospitality. Interviews with industry leaders, subject matter experts and others sharing their insights, industry trends, and knowledge for those in the industry and those seeking a career in hospitality.
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Brewing To a Different Tune
04/07/2024
Brewing To a Different Tune
Richard Jeffares' journey from craft beer enthusiast to gluten-free brewery pioneer is a tale of passion, resilience, and innovation. Diagnosed with Coeliac Disease in 2015, Jeffares faced the stark reality of a gluten-free diet, stripping him of the craft beer diversity he cherished in Australia. This seemed to mark the end of his craft beer adventures with friends, until a 2017 American road trip unveiled a surprising discovery: breweries producing gluten-free beer that rivalled, and sometimes surpassed, traditional offerings. Motivated by this revelation, Jeffares founded TWØBAYS Brewing Co in 2018, revolutionising the gluten-free beer scene in Australia. TWØBAYS now offers a wide range of delicious, gluten-free craft beers, accessible nationwide in bottle shops, venues, and at its dedicated Mornington Peninsula Brewery. We chat about all things brewing and the impact that Gluten Free Beer is having on the market as it is offered at major sporting arenas, including the MCG and complements menus in many fine dining establishments to ensure that all guests are catered for and included.
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Innovation Through Experience: Unpacking Jess McDonald's Business Mastery
04/04/2024
Innovation Through Experience: Unpacking Jess McDonald's Business Mastery
In this episode, I delve into the intricacies of building businesses, navigating through evolutions, fostering innovative ideas, and leveraging corporate world experiences with none other than Jess McDonald. With a remarkable 25-year journey in retail that has taken her across the globe—from Japan to Australia and Europe to New Zealand—Jess stands as a testament to what it means to be a global business dynamo. As the visionary founder of Agents of Innovation, a boutique business coaching and consultancy firm, and High Tees, an ethical fashion social enterprise, Jess embodies the spirit of entrepreneurship and strategic investment. Her role as a Director, in her family's investment company further accentuates her business acumen and investment savvy. Jess's conversation with me not only highlights her extensive career but also her unique approach to business. Her journey from the shop floor to the boardroom illustrates her unparalleled expertise and adaptive strategies in the face of change. Engaging with Jess offers an amalgamation of fun, creativity, and effective problem-solving, all while emphasising tangible outcomes. Our discussion also covers the essence of drawing on experiences from the corporate realm to fuel entrepreneurial ventures, making this episode a must-listen for anyone looking to navigate the complex yet rewarding world of business building and innovation.
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Competitive Socialising! Indoors and it's fun...
03/26/2024
Competitive Socialising! Indoors and it's fun...
In this engaging episode, we dive into the world of Competitive Socialising, a concept that redefines the balance between work and leisure. Join us as we uncover the story of Sportsplus, a groundbreaking idea born out of a simple frustration with golf, which has since transformed into a thriving business in Australia. Whether you're a staunch non-competitor or someone who thrives in competitive environments, this story of innovation and fun is bound to captivate you. Discover how turning common leisure activities into a competitive yet social event can change the way you think about playtime with family, friends, and even business colleagues. This episode is more than just a tale of business success; it's a reminder that joy, engagement, and friendly competition can be found in the most unexpected places. Tune in to get inspired, and perhaps you'll find yourself eager to join the world of Competitive Socialising after this!
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Unlocking the Essence of Customer Service: Beyond Efficiency
03/14/2024
Unlocking the Essence of Customer Service: Beyond Efficiency
In this episode, I delve into the essence of customer service and how it is so much more than mere efficiency and that it is all about unforgettable experiences. Reflecting on my recent travels across the east coast of Australia, where I've been training frontline teams and nurturing leadership development, I've observed the remarkable dedication and service levels exhibited by individuals in various establishments. Amidst this exploration, a fundamental truth emerges: while skills can be trained, attitudes are deeply rooted and often resistant to change unless nurtured authentically. I've always emphasised the importance of connecting with employees beyond the hierarchical boundaries of 'boss' to foster genuine commitment. Although outliers may exist, whose approach remains transactional despite guidance and training, the focus remains on cultivating exceptional teams whose collective performance delights customers consistently. Through analysing customer feedback and reviews, certain patterns emerge, highlighting the key elements that contribute to exceptional service. These insights illuminate six fundamental pillars that underpin the guest experience, providing a roadmap for enhancing service excellence and fostering lasting customer relationships. Join me as I share these pillars and chat about how we can all go about crafting memorable experiences for every customer.
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Episode 216 - Exploring Service Industry Challenges & Innovations
03/05/2024
Episode 216 - Exploring Service Industry Challenges & Innovations
🎧 Tune in to the latest episode of The Michelle Pascoe Hospitality Podcast! 🌟 In this week’s episode, I take the guest seat to share my invaluable insights and experiences gained over three decades dedicated to the customer experience. Prepare to be inspired as I dive deep into the customers' insatiable quest for the most unforgettable moments. Joining Michelle as the host is the remarkable Yanique Grant, founder of the highly acclaimed Navigating the Customer Experience Podcast. Together, they uncover the challenges faced by the service industry and provide invaluable global perspectives on the matter. Discover how my own proprietary software program OARS has become a renowned "mystery shopping" program helping my clients elevate their businesses in both scale and service. Gain valuable knowledge about the significance of having dedicated employees who ensure that every customer's experience is balanced between objectivity and subjectivity. But that's not all – buckle up as I delve into the importance of active listening, proactive engagement, and the ability to empathise with customers, especially during tense moments such as handling complaints. Remember, behind every customer interaction lies a real person with genuine emotions. Prepare to be inspired, informed, and empowered by this episode filled with wisdom and actionable strategies. So, grab your headphones and get ready to embark on an unforgettable journey into the world of hospitality and customer experience. Click the link below to listen and share this incredible episode of The Michelle Pascoe Hospitality Podcast. Get ready to become a master in creating unforgettable moments for your customers. Happy listening! 🎙️✨
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Amplifying Women's Voices in Business
02/27/2024
Amplifying Women's Voices in Business
In this week’s episode my guest is an extraordinary woman shaping the business landscape. We unravel the remarkable journey of Jules, founder of Handle Your Own PR, She’s The Boss Group, and Australian Women Speakers. With over a decade of teaching small business owners the art of securing free publicity, Jules initiated the She’s The Boss group during the pandemic in 2020, becoming a hub for online and offline events for female founders. Explore the She’s The Boss Chats podcast, the She’s The Boss YouTube channel featuring successful women in business globally, and a digital magazine called Maggie. Jules, a force to be reckoned with, has recently embarked on a Livestream video show in 2024. Through the interview we chat about her course and mentoring service, "How to Become a Woman of Influence," where she imparts a comprehensive strategy encompassing LinkedIn, Networking, Podcasting, Speaking, Awards, PR, and Online Courses. In late 2023, fuelled by the realisation that only 30% of speakers are women, Jules founded the Australian Women Speakers group on LinkedIn and Facebook, with a directory launching very soon. Jules is on a mission to make women more visible, with a particular focus on businesswomen over 45. Join us in this episode as we explore the inspiring story of Jules and her relentless efforts to showcase the incredible women changing the world through their businesses. Podcast:
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CHARITY HOUSIE HELPING CHILDREN - THE POWER OF EDUCATION
02/20/2024
CHARITY HOUSIE HELPING CHILDREN - THE POWER OF EDUCATION
Welcome to a heartwarming episode. In today's edition, we delve into the incredible impact that Learning Links has on children facing learning difficulties. Don, my guest, walks us through the remarkable work done by this organisation, highlighting their mission to help thousands of children not only learn to read but also to build confidence and overcome the challenges of learning. In the 2021-22 period alone, Learning Links touched the lives of 4,738 children, 3,477 families, 115 schools, and 3,470 professionals, offering crucial support to those with additional needs. Don shares beautiful stories, including his own personal journey in the classroom, supporting a young boy on the path to reading success. Moreover, we hear of a volunteer who once benefited from the program as a young girl, illustrating the lasting and positive impact Learning Links has had on her life. Tune in as we explore the synergy between Learning Links and Registered Clubs in NSW, united by the common goal of helping children make measurable gains in literacy and numeracy, building confidence and meaningful engagement in the classroom. Don't miss this episode filled with heartwarming tales of transformation and the incredible power of education.
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Mindstuck - A Tale of Two Minds
02/12/2024
Mindstuck - A Tale of Two Minds
In this episode I interview Michael McQueen, multi-award winning speaker, change strategist and best selling author of 10 books, sharing insights into his recent book Mindstuck - Mastering the Art of Changing Minds. Mindstuck is a wonderful book blending straight talk and neuroscience. Having spent the past two decades helping Fortune 500 brands and leaders embrace the changes they'd rather fight or ignore, Michael McQueen understands what it takes to change even the most stubborn minds. Whether you are a leader trying to help your team keep pace in changing times, a businessperson who needs a potential partner to see your value proposition or a parent who wants to get your teenager away from their screen, this book will show you how to persuade even the most mindstuck people in the world. Listen to Michael unpack Mindstuck, his must-read guide to persuading even the most stubborn and strong-willed individuals.
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From Waste to Wonder: Unlocking the Power of Circular Economy
02/06/2024
From Waste to Wonder: Unlocking the Power of Circular Economy
Dive into a world of visionary leadership and sustainable innovation in this week's episode of my podcast! Meet Vanessa Cullen, a seasoned professional with two decades of management expertise as the Founder and Principal of Forward Thinking Design & FTD Circular. Vanessa, a trailblazer in the industry, guides us through her inspiring journey as a B Corporation and Certified Social Enterprise leader specialising in transforming clubs, hospitality, and charity organisations. Armed with a Bachelor of Design (Hons, UNSW) and a wealth of post-graduate qualifications, Vanessa's commitment to eliminating waste extends beyond the physical realm to wasted potential and resources. Join me as Vanessa shares her mission to revolutionise the way we view and utilise space, drawing on her multifaceted skills in business, brand development, circular economy, and consumer advocacy. Discover how she seamlessly intertwines creativity and expertise to craft solutions that are not only locally focused and sustainable but also inclusive, profitable, and enduring. Vanessa's dedication to mentorship and innovation shines through as she empowers us all to contribute to a better world. In this episode, Vanessa challenges businesses to rethink their spaces, emphasising the critical connection between sustainability, place, and people. Explore the transformative concepts of repurposing, reusing, and recycling, as she encourages a holistic approach to building a brighter and more responsible future. Don't miss out on this captivating conversation with Vanessa Cullen, where every insight leaves you inspired to embrace your best self for a more sustainable and harmonious world. Tune in now and be part of the change!
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Leading the Talent Charge: Strategies for Success in 2024 and Beyond
01/30/2024
Leading the Talent Charge: Strategies for Success in 2024 and Beyond
Welcome to a special episode of "Leading the Talent Charge." Today, we're diving into the core strategies that will empower you to attract, recruit, and train top-notch talent in 2024. We're cutting through the complexities and focusing on three key pillars: Communication, Change, and Connection. Learn effective communication techniques that streamline your recruitment process, embrace change as a catalyst for growth, and foster genuine connections that make your team thrive. Whether you're a seasoned HR professional or a business leader looking to enhance your workforce, these practical strategies will equip you to navigate the evolving landscape of talent management. Get ready to lead with impact – this is "Leading the Talent Charge: Strategies for Attracting, Recruiting, and Training Staff in 2024."
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Connectivity Unlocked: Navigating Corporate Communications in the Social Media Age
01/23/2024
Connectivity Unlocked: Navigating Corporate Communications in the Social Media Age
Emma Duxbury, the visionary CEO of ED Media Management, stands at the forefront of revolutionising marketing and communications within the dynamic realm of the hospitality industry. As a seasoned leader, Emma has successfully steered her boutique agency to new heights, emphasising the crucial intersection of corporate communications and social media strategy. With a keen understanding of the ever-evolving digital landscape, Emma has orchestrated a remarkable online presence for her clients, leveraging the power of various social media platforms to amplify their brand stories. Her innovative approach extends beyond traditional marketing, embracing the dynamic nature of online interactions to foster meaningful connections with the audience. With an unwavering commitment to excellence, Emma Duxbury continues to shape the narrative of her clients in the hospitality sector, proving that in the digital era, effective communication is not just a necessity but a powerful tool for sustainable success.
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Inviting Aliens to our Planet - AI and the Metaverse
01/16/2024
Inviting Aliens to our Planet - AI and the Metaverse
"If we follow the fun we find our purpose" (Laurel) AI, Metaverse, vigiliance, transformation, personal experiences and human connection. This podcast has it all. Laurel Papworth is a global AI consultant and workshop facilitator with a focus on generative AI (ChatGPT) through licensing her course, “AI Is My CoPilot,” at the Australian Institute of Management. Since 2008, she’s taught diverse AI subjects, including behavioural, semantic and computer vision AI. A pioneer in virtual currencies and Play-to-Earn fitness, she patented decentralised currency three years before Bitcoin. Named by Forbes as a Top 50 influencer in online communities, Laurel has consulted for the Malaysian Government, Singapore Departments, Parliament House Australia, Sony, and various banks. She has over 22,000 students and decades of teaching at various Australian universities. Laurel hosts the “Alchemy of Innovation” podcast and enjoys MMORPGs like World of Warcraft in her free time. The use of AI and the Metaverse in your Hospitality venue, truly transformational.
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Refreshed and Ready for 2024
01/09/2024
Refreshed and Ready for 2024
In this episode I share with you my experience on the Disney Wonder and why the three observations I took away are key for every organisation to be successful in 2024.
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Beyond the Plate: Eilish Maloney's Culinary Vision with The What If Society
12/19/2023
Beyond the Plate: Eilish Maloney's Culinary Vision with The What If Society
In this episode, I sit down with the visionary chef and founder, Eilish Maloney. Join us as we delve into her thrilling ten-year global odyssey—from the bustling kitchens of London to the picturesque landscapes of Italy, Sweden, and South Africa. Eilish's journey comes full circle as she returns to her roots in the Southern Highlands of New South Wales, where she planted the seeds of The What If Society in 2020. Discover the magic behind The Studio in Moss Vale, an open-plan eatery with a commitment to zero waste and a unique approach to whole butchery. Eilish shares the philosophy that drives The What If Society: "Work with nature, not against it." Learn how this culinary cooperative is reshaping the narrative around sustainable living, from its local impact to the global ripple effect. But that's not all! Eilish takes us behind the scenes of the recent expansion with "The Exchange" in Burrawang, revealing gardens, masterclass events, and the community-driven ethos shaping the future. Stay tuned for exciting announcements, exclusive events, and a sneak peek into a new "place" on the west coast. Are you ready to be inspired, educated, and tantalised by the world of culinary possibilities? Click now to join Eilish Maloney on this culinary journey. Don't miss out on this feast for the senses and a glimpse into a future where sustainable living is not just a choice but a way of life. To learn more, sign up for the Newsletter go to
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Tales from the Tinsel Trenches: Leadership Lessons for the Holiday Season
12/12/2023
Tales from the Tinsel Trenches: Leadership Lessons for the Holiday Season
Tis the season for jingling bells, bustling malls, and the merry chaos of year-end projects in the hospitality industry! Join me as I guide you through the festive whirlwind, offering five indispensable tips to keep your sanity intact and lead your team to victory as we wrap up 2023. From maintaining composure and spreading Christmas cheer to engaging customers and implementing time management strategies, we've got your hospitality hustle covered. Learn how connecting with your team and expressing gratitude can create a well-oiled venue, ensuring a professionally fulfilling end to the year.
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Unveiling Global Insights: Women in the Gaming Industry
12/05/2023
Unveiling Global Insights: Women in the Gaming Industry
Unlock the Power of Leadership with Christie, the Trailblazing Chief People & Culture Officer of the Aristocrat Group and Co-Chair of the International Sub-Committee for Global Gaming Women (GGW). Get ready to enjoy an inspiring journey as I sit down with Christie Roser, who is a powerhouse in the gaming industry. For several years, she served as the Chair of Women In Gaming & Hospitality Australasia, playing a pivotal role in bringing the GGW brand to Australia & New Zealand. Her tireless efforts have significantly advanced the careers of women across the gaming spectrum. But that's not all! Christie wears multiple hats as the Deputy Chairperson of the Board of Central NSW Business HQ (BizHQ). Her dedication is evident in her efforts to foster thriving regional communities through the support and promotion of small businesses. In her remarkable journey, Christie became a catalyst for change at BizHQ, leading the appointment of the first female CEO in the company's 30+ year history. Recently, Christie achieved another milestone as the first female Board member of Windsor Income Protection. Specialising in Group Insurance, they create comprehensive insurance solutions and boast a stellar claims management team, making them the preferred partner for their clients. And here's the kicker – did I mention that Christie listens to podcasts while manoeuvring her sit-down mower in the countryside? She's not just breaking barriers in the boardroom but also defying norms when it comes to podcast listening habits. Christie is passionate about using her platforms and voice to break down barriers, allowing others to make their best contributions without facing roadblocks and red tape. Join us as she shares insights, experiences, and maybe a few stories from her sit-down mower adventures! Don't miss this opportunity to learn from a leader who not only shatters glass ceilings but does so with grace and determination.
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Michelin Stars and Men's Health: Ant's Culinary and Movember Adventures
11/28/2023
Michelin Stars and Men's Health: Ant's Culinary and Movember Adventures
In this episode, we embark on a culinary odyssey through the career of Ant Power, a seasoned chef and influential figure in the hospitality industry. From his early days in top restaurants globally to co-founding Michelin Bib Gourmand awarded Pilgrim Restaurant, we explore the intersections of culinary innovation and cultural influence. Ant's journey takes a compelling turn as we delve into his integral role at the Movember Foundation, where he played a key part in transforming a pub idea into a global movement, raising over AU$1.8 billion for men's health. Throughout the episode, we weave a narrative that emphasises the intrinsic link between sustainability, extraordinary dining experiences, and the impact of Movember's mission on global culture. The theme of solidarity among men in the hospitality industry takes centre stage. Building on Ant's ongoing involvement with the Movember Foundation, we dive into the unique challenges faced by men in the profession. This episode explores Movember's role in fostering open conversations about men's health, emphasising the significance of building a supportive community within the industry. Listeners are encouraged to engage in a dialogue about men's health, mental well-being, and the potential for positive change through shared experiences and camaraderie within the hospitality profession. We peel back the curtain to reveal the behind-the-scenes dynamics of Ant's recent leadership roles in Melbourne's iconic restaurants and his co-founding of Root + Bone Magazine. We discuss the challenges and rewards of managing operations in the competitive hospitality scene, highlighting the delicate balance between creativity, operational excellence, and customer satisfaction. Root + Bone Magazine's impact on the industry is illuminated, showcasing its 'rock 'n roll' perspective on food and drink culture. The episode concludes by celebrating Ant's passion for bringing people together, revealing the heart of hospitality lies not just in culinary artistry but in the creation of extraordinary moments that leave a lasting impact on those who partake in them. There's still time to donate to Movember. Changing the face of Men's Mental Health globally
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MUCHO Unplugged: Cocktails & Conversations with Jeremy Blackmore
11/21/2023
MUCHO Unplugged: Cocktails & Conversations with Jeremy Blackmore
Welcome to this week's episode where I delve into the dynamic and endlessly creative world of hospitality with the incomparable Jeremy Blackmore. Renowned for redefining the limits of what's possible in the industry, Jeremy's career is a testament to relentless creativity and an insatiable thirst for knowledge. In this episode, we peel back the layers of Jeremy's journey—inspired by the rich tapestry of a multicultural city and fuelled by deep dives into art, design, history, and academia. As the co-founder of MUCHO, Jeremy shares the fascinating backstory of the venture, from the early days of Mucho Aloha, navigating the highs and lows, to the evolution that brought us to the present day. Their belief in an earnest and inspired future of hospitality takes centre stage as we explore the ethos of MUCHO. It's not just about making fantastic drinks; it's about serving them incredibly, with a genuine connection to people and an unwavering commitment to pushing past the ordinary. Join me in this spirited conversation with Jeremy Blackmore, where we go beyond the surface and embrace the extraordinary.
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LEADERSHIP UNLEASHED: YOUTH EMPOWERMENT ON THE KOKODA TRAIL
11/14/2023
LEADERSHIP UNLEASHED: YOUTH EMPOWERMENT ON THE KOKODA TRAIL
Step into the extraordinary journey of self-discovery and resilience with Brad Smith, Director of Marketing & Brand for the RSL & Services Clubs Association, as he unveils the transformative experience of trekking the iconic Kokoda Trail. In this compelling podcast, Brad shares the gripping tales of the Kokoda Youth Leadership Challenge, a program supported by local RSL Clubs. As participants navigate the rugged terrain, they not only push their physical and mental boundaries but also cultivate unwavering commitment, forge lifelong friendships, and gain profound insights into the challenges faced by veterans during World War II in Papua New Guinea. Join us as we delve into the heart of this challenging adventure that goes beyond the trail, shaping leaders and fostering a deep understanding of history and camaraderie.
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Legacy of Service: A Hospitality Odyssey with Douglas Kirkham
11/07/2023
Legacy of Service: A Hospitality Odyssey with Douglas Kirkham
Welcome to this week’s podcast, where we delve into the heartbeat of the hospitality industry, unravelling its intricacies and unearthing the stories that breathe life into this dynamic world. In this special episode, we reunite with the wonderful Douglas Kirkham, (my first podcast guest in 2018) a living legend with four decades of enriching experience within the hospitality landscape of Australia and the South Pacific. Prepare to be inspired as we explore the depths of his journey, laced with unwavering dedication and an unyielding commitment to serving his community. Join us as we uncover the defining moments that shaped Douglas’s exceptional career, from overcoming industry challenges and embracing diverse leadership roles to fostering an inclusive workplace culture that thrives on the richness of community diversity. With his profound insights into the ever-evolving realm of hospitality, we'll glean timeless wisdom on effective leadership, the transformative power of mentorship, and the relentless pursuit of creating extraordinary workplace environments, all driven by a deep-seated "Service to Community" ethos. Through engaging anecdotes and lessons learned, this episode promises to ignite your passion for excellence and invigorate your approach to the dynamic world of hospitality. Tune in to and embark on a journey of inspiration and enlightenment, as we uncover the essence of true hospitality with the incomparable Douglas Kirkham.
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Gratitude and Reflection: 200 Episodes of Hospitality Excellence
10/31/2023
Gratitude and Reflection: 200 Episodes of Hospitality Excellence
Join me from a very special place in this special 200th episode celebration as I express my heartfelt gratitude to the incredible guests from the hospitality industry who have appeared on the podcast sharing their invaluable insights and experiences. I also extend my appreciation to the extraordinary experts from various other fields who have generously shared their wisdom and expertise, enriching our discussions beyond the realm of hospitality. This milestone episode is a tribute to the diverse voices that have contributed to our journey, shaping our understanding together.
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From Chance Encounter to Creative Excellence: McRae & Lynch Unfolded
10/25/2023
From Chance Encounter to Creative Excellence: McRae & Lynch Unfolded
Delve into the insightful discussion on my latest podcast episode featuring the renowned building and interior design duo from McRae & Lynch. Join me as they unfold their inspiring journey, from their chance encounter on their inaugural day at university to the establishment of their thriving business, which has now spanned over three decades. Distinguished by their unwavering commitment to excellence, accountability, and sustainable design practices, they share their passion for crafting tailored and distinctive interiors for a diverse clientele. From residential homes to expansive cruise liners and bustling commercial enterprises, they highlight their ongoing project, the highly anticipated refurbishment at Bondi RSL, showcasing their dedication to transforming spaces with a harmonious blend of creativity and practicality. Beyond conventional design processes, they reveal their unique strategy of curating immersive experiences through carefully selected elements, reflecting the distinctive essence of each individual or organisation. Join us as we uncover the remarkable synergy of innovation, functionality, and personalised craftsmanship that defines the legacy of McRae & Lynch. Grab your Fee Style Foundations Guide – Elevating Your Design Project
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FESTIVE FRENZY FINESSE: UNLEASHING THE POTENTIAL OF YOUR CASUAL CHRISTMAS CREW
10/17/2023
FESTIVE FRENZY FINESSE: UNLEASHING THE POTENTIAL OF YOUR CASUAL CHRISTMAS CREW
Welcome to this week's episode as we gear up for the festive season and the imminent transition into the new year. With only 68 days left until Christmas and the start of 2024, many businesses, particularly in the hospitality and tourism sectors, are bracing themselves for the surge in demand during the bustling summer months. In this high-stakes environment, the challenge of recruiting and retaining a dynamic workforce, ranging from fresh-faced school leavers to globe-trotting backpackers, has never been more critical. However, the traditional practices of demanding round-the-clock availability, especially on weekends and holidays, are facing an urgent need for a transformation in order to align with the expectations of the contemporary workforce, particularly the vibrant and adaptable Gen Z employees. I share my thoughts. Enjoy. Go to
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Building Stronger Teams: The Importance of Skilful Workplace Dialogue
10/10/2023
Building Stronger Teams: The Importance of Skilful Workplace Dialogue
In this episode, I sit down with Jen Bicknell, a seasoned employment lawyer with over 30 years of experience. Jen's career took an inspiring turn eight years ago when she decided to shift her focus from big global law firms to a unique mission – preventing workplace disputes through the power of difficult conversations. While her firm handles traditional employment law services like contracts and policies, Jen's true passion lies in equipping business owners, managers, and employees with the tools to navigate the emotional and legal aspects of the workplace. She emphasises that these difficult conversations are not problems but opportunities for improved communication and enhanced relationships. Join me as I delve into Jen's remarkable journey and learn how her approach is transforming workplaces, one conversation at a time.
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Social Colin: Where Hospitality Meets Heart!
10/03/2023
Social Colin: Where Hospitality Meets Heart!
Join us on a journey that started with three friends who spotted a gap in the hospitality universe and decided to fill it with passion, creativity, and a whole lot of heart. Meet Clayton Ries, one of the Directors, juggling roles from business operations to marketing to financial wizardry. He's the director with a knack for turning dreams into reality. But that's just the beginning! Enter Colin Fassnidge, the Irish-Australian culinary genius, author, and TV sensation. You might know him from My Kitchen Rules, where he's been the charismatic judge since 2013. And guess what? He's just about to rock the grand finale of the latest season! Now, picture this: Three buddies with a world of experience in events, entertainment, arts, and hospitality coming together with a vision. That vision? To bring electrifying, unforgettable social experiences to communities that have been yearning for a taste of the good life outside the city lights. Thus, Social Colin, the hospitality management and consultancy wonder, was born! What's the secret sauce, you ask? It's all about creating social hubs that weave quality produce with a sprinkle of that legendary hospitality magic. It's about crafting authentic, warm, and downright honest experiences that'll make you feel right at home. But here's the twist – Social Colin isn't your average hospitality player. They've got a superpower: listening. They delve deep into demographics and tap into the heartbeats of local communities to cook up the perfect recipe for success. And speaking of success, there's "The Castlereagh by Fassnidge" at The Castlereagh, part of the City Tattersalls Group, brought to you by Social Colin, and it's setting the town on fire! It’s not just a place to eat; it's a culinary journey you won't want to miss. So, if you're hungry for inspiration, eager to explore the world of hospitality, or simply craving some good vibes, tune in to "Social Colin: Where Hospitality Meets Heart." Get ready to discover the secrets of building a business that not only thrives but also paves the way for lasting greatness. To learn more go to:
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Gin Dreams: A Tale of a Small Town Distillery Triumps and Awards
09/26/2023
Gin Dreams: A Tale of a Small Town Distillery Triumps and Awards
In this engaging podcast episode, I have a conversation with Cat Coathup, one-third of a dynamic trio who've shared a lifelong friendship since childhood. Together, they made the bold decision to depart from their corporate careers and embark on a remarkable journey of fulfilling their dream by establishing their own Gin Distillery. Their venture is nestled in the picturesque small town of Pambula, situated on the far south coast of New South Wales. Cat provides insights into the meticulous research and unwavering patience that spanned two years, a prelude to the momentous day when they opened the distillery's doors. In just a few short months, their dedication bore fruit as they earned multiple prestigious awards for their Nine Circles Distillery Signature Gin and an exquisite Pink Gin. Notably, their commitment extends beyond their craft; they actively support local small businesses, propelling their enterprise to national recognition. They've even made waves on the international stage, captivating the attention of cruise liners that dock in Eden as they proudly showcase their Gin to travellers from around the world. What's remarkable is their approach to marketing—eschewing social media, they have chosen to attend numerous events and markets, tirelessly spreading the word about their Gin and the soon-to-come Whisky. Their story is a testament to dedication, connection, and unwavering commitment. As their Cellar Door prepares to open later this year, Nine Circles Distillery is unquestionably a business worth keeping a close eye on. And, of course, tasting their exquisite Gin is an experience not to be missed.
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Journeying Through Southwest WA: Embracing Excellence in Hospitality
09/21/2023
Journeying Through Southwest WA: Embracing Excellence in Hospitality
Join me on this exciting episode as I take you on a virtual trip to the stunning Southwest of Western Australia, where we explore the breathtaking landscapes, thrilling adventures, and most importantly, the exceptional hospitality that made this journey truly unforgettable. Whether you're planning your own trip or simply seeking inspiration for your next adventure, this episode will shed light on the power of dedicated frontline team members who transform a simple trip into an extraordinary experience. We must recognise the crucial role that leadership development plays in shaping exceptional frontline team members. Behind every outstanding service experience are leaders who invest in their teams, nurture their talents, and set the stage for success. Investing in leadership development, like the Middle Management Movement program, is not just a key to business growth; it's the secret sauce for ensuring customer happiness. Don't miss your chance to be part of this transformative journey. "I'm thrilled to announce that doors are now open to book the last two remaining intakes for the Middle Management Movement program in 2023. Additionally, there will be just six slots available in the first quarter of 2024. This is a unique opportunity to invest in your organisation's future success and create a culture of excellence." To learn more about Middle Management Movement go to
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She Leads, She Inspires: A Woman’s Path to Hospitality Success
09/12/2023
She Leads, She Inspires: A Woman’s Path to Hospitality Success
Welcome to our third episode of Women in Hospitality Leadership, where we delve into the experiences, wisdom, and achievements of remarkable leaders. Today, I have a truly exceptional guest joining us, Ms Andy Abey, Group Chief Operating Officer – CHRG (Castle Hill RSL Group) a seasoned leader with a remarkable 25-year track record of success spanning both Australia and the Middle East. In this episode, I sit down with Andy where she shares her wealth of experience that has shaped her journey as a leader. With her impressive tenure in leadership roles, we'll explore the insights she's gathered along the way. We'll delve into the milestones and pivotal moments that have contributed to her outstanding record of achievement. For my listeners aspiring to become influential leaders, Andy will provide valuable advice and actionable insights drawn from her extensive leadership journey. Join us for this insightful conversation as we uncover the leadership insights and lessons learned by Andy during her impressive 25-year career. Whether you're a seasoned leader or just starting your leadership journey, there's something here for everyone. So, let's dive in and gain valuable wisdom from one of the best in the field.
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Striking Balance: How a Woman Leads in Hospitality & Gaming
09/05/2023
Striking Balance: How a Woman Leads in Hospitality & Gaming
In this episode, we delve into the inspiring journey of a remarkable woman who has not only shattered the glass ceiling but has done so in two dynamic and traditionally male-dominated industries: hospitality and gaming. Our guest, Sandy Thefs, is a trailblazer, an advocate for diversity, and a master of balancing the demands of leadership with a fulfilling personal life. Join us as we uncover her story and the invaluable insights, she shares on achieving balance in high-stakes careers. Throughout this episode, Sandy reflects on her path to leadership, highlighting the unique challenges and opportunities she encountered in the hospitality and gaming realms. Her experience offers a compelling narrative of resilience, mentorship, and a dedication to fostering diversity and inclusion. As we explore her remarkable journey, we also dive into the concept of minimalism and financial wisdom, discovering how these principles have played a pivotal role in her ability to maintain equilibrium between her professional and personal life. Whether you're an aspiring leader, a gaming enthusiast, or simply seeking inspiration on balancing career and life, this episode will leave you with valuable takeaways and a renewed perspective on what it means to lead with grace and determination in two thriving industries. Webinar: 20th September - 1.00pm - Future Proofing Hospitality: Developing Leaders to Thrive in Tomorrow's Industry. Register at
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Caring for our Veterans and Families
08/26/2023
Caring for our Veterans and Families
In this episode I chat with Janet Muir CEO - RSL LifeCare, a leader in veteran services and aged care across NSW and the ACT. Providing veterans and their families veteran-centric support and well being programs. For many it is not an easy journey transitioning out of service to civilian life. From aged care villages, Wellness Centres, Employment Assistance, RPL in University courses and the Spur Equine program, Janet shares how RSL LifeCare helps so many. The word still needs to get out to veterans and their families that this service exists and how to connect. To learn more about RSL LifeCare go to
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