Rev Cycle Unscripted

Something different needed to happen. Join Ben Reigle as he challenges the status quo in healthcare revenue cycle. We focus in beyond just the boring surface talking points and into being real with the best leaders, talking openly and honestly about revenue cycle, business, and life.

Live From Denver: Philip Boyce 12/30/2025

Live From Denver: Philip Boyce Join us live from Denver as we dive into the dynamic world of healthcare administration with Philip Boyce. Philip shares the challenges of integrating systems and the importance of mentorship and collaboration. He even flips the script and starts interviewing Ben! Rev101: Rev101.MyKajabi.com /episode/index/show/mygoodfriends/id/39396340

Live From Denver: Nikki Harper and Shannon King 12/16/2025

Live From Denver: Nikki Harper and Shannon King In this engaging episode, Nikki Harper and Shannon King dive into the evolving landscape of healthcare and revenue cycle management. From the challenges of automation and AI to the intricacies of leadership and team dynamics. Join us as we explore the future of healthcare, the impact of remote work, and the importance of adapting to change in a rapidly shifting industry. Rev101: Rev101.MyKajabi.com /episode/index/show/mygoodfriends/id/39362400

Live From Denver: Girish Dighe and Jon Scala 12/02/2025

Live From Denver: Girish Dighe and Jon Scala In this episode of RCU, Gary and Jon dive into the dynamic world of healthcare leadership and revenue cycle management. With insights from their own experiences, Gary and Jon share strategies for navigating the challenges of leadership, the importance of community, and the need for strategic thinking in today's fast-paced healthcare environment. Tune in for a thought-provoking conversation that highlights the balance between risk-taking and maintaining operational excellence. Rev101: Rev101.MyKajabi.com /episode/index/show/mygoodfriends/id/39222435

Live From Denver: Candice Daszewski 11/25/2025

Live From Denver: Candice Daszewski In this engaging episode, join us live from Denver at HFMA Day Two as we dive into a candid conversation with Candice, the Chief Commercial Officer at Acuity. Discover her journey from growing up in New York to navigating the fast-paced world of healthcare revenue cycle management. Candice shares personal stories, insights on leadership, and the importance of building strong communities. Tune in for an inspiring discussion on career growth, personal development, and the power of resilience. /episode/index/show/mygoodfriends/id/39158315

Live From Denver: Kim Davis 11/18/2025

Live From Denver: Kim Davis In this insightful episode, we sat down with Kim Davis, Chief Revenue Officer at CU Medicine, to explore the unique structure and challenges of academic medical centers. Kim shares her experiences managing a complex network of 4,000 providers and discusses the intricacies of revenue cycle management. We delve into the importance of servant leadership and how it shapes organizational culture. Join us for a deep dive into the world of healthcare finance and leadership with one of the industry's most respected voices. Rev101: Rev101.MyKajabi.com /episode/index/show/mygoodfriends/id/39058780

Live From Denver: Jon Neikirk 11/11/2025

Live From Denver: Jon Neikirk Ben Reigle and Jon Neikirk explore the evolution of revenue cycle management in healthcare, highlighting the transition from outdated systems to modern technology like Epic dashboards, which enhance operational efficiency and visibility. /episode/index/show/mygoodfriends/id/38969655

RCU: Jonathan Wiik 10/28/2025

RCU: Jonathan Wiik Jonathan wiik and Ben Reigle dive into the integration of AI in healthcare, focusing on the assumptions of efficiency and accuracy. They highlight the significant challenges posed by poor data quality in the healthcare sector, as well as how the current administration is effecting the healthcare industry. /episode/index/show/mygoodfriends/id/38811645

Live From Denver: Sean Lilley and Travis Gentry 10/14/2025

Live From Denver: Sean Lilley and Travis Gentry In this episode, Ben engages in a lively discussion with Travis and Sean from Hyve, exploring the complexities of healthcare data utilization, the challenges of coding and payment transparency, and the evolving dynamics between payers and providers. They delve into the importance of collective data analysis, the future of healthcare negotiations, and the intricacies of navigating audits and payment delays, all while emphasizing the need for better stewardship of healthcare data. /episode/index/show/mygoodfriends/id/38499920

Live From Denver: Katerina Serdenkovskiv & Manal AlMaghafi 10/01/2025

Live From Denver: Katerina Serdenkovskiv & Manal AlMaghafi In this episode of Rev cycle unscripted, Katerina Serdenkovskiv & Manal AlMaghafi discuss their diverse backgrounds in healthcare, the evolution of revenue cycle management, and the impact of automation and AI on the industry. They explore the challenges of data accessibility, the future of patient experience, and the generational shifts in job roles within healthcare. The conversation emphasizes the importance of adapting to change and the hard work of teams in navigating these transformations. /episode/index/show/mygoodfriends/id/38400910

Live From Denver: Scott Cooper 09/17/2025

Live From Denver: Scott Cooper In this episode of Rev Cycle Unscripted, Ben Reigle and Scott Cooper discuss the evolving landscape of revenue cycle management, focusing on the integration of AI, the challenges of healthcare automation, and the complexities of patient billing. They explore the impact of hospital mergers on community connections and payment behaviors, as well as the broader implications of automation on the healthcare workforce and society as a whole. /episode/index/show/mygoodfriends/id/38241030

Rev Cycle Unscripted: Introduction 09/02/2025

Rev Cycle Unscripted: Introduction Introduction Episode of Rev Cycle Unscripted! Ben on Linkedin: Tina on Linkedin: RCM Leaders Forum: https://www.linkedin.com/company/rcm-leaders-forum/ /episode/index/show/mygoodfriends/id/38001650

Health Insurance isn't working (OHIO HFMA 2025) 05/27/2025

Health Insurance isn't working (OHIO HFMA 2025) I have been working on a new concept for a few months. I'm so thankful to and the entire chapter for giving me the freedom to present it last week. This group has consistently been willing to dive into the unknown with some of my crazy ideas. For that I'm very appreciative. Special thanks to my guests who joined me on stage after my talk to discuss it: and Kayla. This is my history lesson on how insurance actually got started. And how I think we should move forward...more to come. This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate and the team: Nate@switchrcm.com You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe! /episode/index/show/mygoodfriends/id/36681530

Jonathan Wiik 04/22/2025

Jonathan Wiik Jonathan Wiik, Healthcare industry Author and VP of FinThrive, predicts changes to American healthcare under the current administration as well as dives back into his past reminiscing his first hospital job. This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate and the team: Nate@switchrcm.com You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe! /episode/index/show/mygoodfriends/id/36232300

RCR: Johari Window 04/10/2025

RCR: Johari Window Ben breaks down the "Johari Window" framework, a tool that helps people understand themselves and how others perceive them. Reach out with your rant ideas! Email " RevCycleRants@gmail.com " Subscribe for more Rev Cycle Content. /episode/index/show/mygoodfriends/id/36056525

Ryan Patterson & Sherry Onushco 04/08/2025

Ryan Patterson & Sherry Onushco Ryan Patterson (Senior Director, Ambulatory Operations at Jefferson Health) and Sherry Onushco (Director at Lehigh Valley Health Network) discuss exciting changes they're making in their networks to streamline checking in, checking out and payment. This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate and the team: Nate@switchrcm.com You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe! /episode/index/show/mygoodfriends/id/36030110

RCR: Clouds and Dirt 03/20/2025

RCR: Clouds and Dirt Ben rehashes a previous talk he gave titled "Clouds and Dirt" where he tells the story of British explorer Robert Falcon Scott and Norwegian explorer Roland Amundsen as they both aimed to be the first to reach the South Pole in 1911. Reach out with your rant ideas! Email " RevCycleRants@gmail.com " Subscribe for more Rev Cycle Content. /episode/index/show/mygoodfriends/id/35776220

Mark Meyer and Kelly Kloeckler 03/18/2025

Mark Meyer and Kelly Kloeckler Mark Meyer (Chief Financial Officer Health System at UT Southwestern Medical Center) and Kelly Kloeckler (Associate Vice President Revenue Cycle Operations, UT Southwestern) Discuss the methods and tactics their team has found succes in at UT. This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate and the team: You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe! /episode/index/show/mygoodfriends/id/35707750

RCR: United one year later 03/13/2025

RCR: United one year later Ben has some HOT TAKES about Linkedin's promotional posts and norms this week, as well as a one year look back at United Healthcare's data breach. Email " RevCycleRants@gmail.com " with your rant ideas! Subscribe for more Rev Cycle Content. /episode/index/show/mygoodfriends/id/35646975

RCR: Failure... Maybe? 03/06/2025

RCR: Failure... Maybe? Ben reflects on his first attempt at building a revenue cycle educational class and the short comings of it, then expresses his enthusiasm at his current iteration of the same dream. Please Email " RevCycleRants@gmail.com " with your rant ideas! Subscribe for more Rev Cycle Content. /episode/index/show/mygoodfriends/id/35549750

RCR: Paying for Appeals 02/27/2025

RCR: Paying for Appeals Ben talks about a potential fee for appeals, and how that could effect the process of Rev Cycle. Please Email " RevCycleRants@gmail.com " with your rant ideas! Subscribe for more Rev Cycle Content. /episode/index/show/mygoodfriends/id/35429015

Live at Indianapolis HFMA (2025) 02/25/2025

Live at Indianapolis HFMA (2025) My Good Friends Live from Indianapolis HFMA with Motti Edelstein (Vice President Chief Revenue Officer at Sutter Health) and David Kelly (Vice President Revenue Cycle & Ambulatory Operations) This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate and the team: Nate@switchrcm.com You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe! /episode/index/show/mygoodfriends/id/35417655

RCR: The Fix pt.2 02/20/2025

RCR: The Fix pt.2 Join Ben as he touches on his recent linkedin exchange with renowned businessman Mark Cuban and discuses potential fixes for insurance-patient relations. Please Email " RevCycleRants@gmail.com " with your rant ideas! Subscribe for more Rev Cycle Content. /episode/index/show/mygoodfriends/id/35309210

Revenue Cycle Rants: Intro Episode 02/18/2025

Revenue Cycle Rants: Intro Episode We're starting a new off shoot of the My Good Friends podcast called "Revenue Cycle Rants" where Ben will take on a topic in a shorter form episode once a week to foster a greater conversation online. Please Email " RevCycleRants@gmail.com " with your rant ideas! Subscribe for more Rev Cycle Content. /episode/index/show/mygoodfriends/id/35309005

RCR: Patient Balances pt.1 02/18/2025

RCR: Patient Balances pt.1 We're starting a new off shoot of the My Good Friends podcast called "Revenue Cycle Rants" where Ben will take on a topic in a shorter form episode once a week to foster a greater conversation online. This week Ben starts us off with the topic of Patient Balances and The Rand Experiment. The RAND Health Insurance Experiment (HIE) was a landmark study conducted from 1971 to 1982 to assess how different levels of cost-sharing (e.g., free care vs. high deductibles) affect healthcare usage, costs, and patient outcomes. The study randomly assigned participants to various insurance plans with differing levels of cost-sharing. It found that higher out-of-pocket costs led to reduced healthcare usage but did not significantly affect overall health outcomes for most individuals. However, low-income and chronically ill patients experienced worse health outcomes when faced with higher cost-sharing. The study remains one of the most influential in health policy, shaping debates on insurance design and healthcare affordability. Please Email " RevCycleRants@gmail.com " with your rant ideas! Subscribe for more Rev Cycle Content. /episode/index/show/mygoodfriends/id/35309180

RCR: The Fix pt.1 02/18/2025

RCR: The Fix pt.1 Join Ben as he touches on his recent linkedin exchange with renowned businessman Mark Cuban and discuses potential fixes for insurance-patient relations. Please Email " RevCycleRants@gmail.com " with your rant ideas! Subscribe for more Rev Cycle Content. /episode/index/show/mygoodfriends/id/35309195

2024 Wrap up 12/30/2024

2024 Wrap up Thank you all for a wonderful season, We'll be back soon with all our good friends. Here's to 2025. This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate and the team: Nate@switchrcm.com You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe! /episode/index/show/mygoodfriends/id/34517970

The Cybersecurity Issue (Ramie Phillips) 12/17/2024

The Cybersecurity Issue (Ramie Phillips) What’s happening behind the tech war? The Brilliant Ramie Phillips guides us through what goes on behind the computer. With over two decades of cybersecurity expertise, Ramie has held a variety of executive and technical leadership roles, driving strategic initiatives and spearheading comprehensive security programs across multiple industries. As an Executive Cybersecurity Consultant, he has successfully guided high-profile clients in risk management, regulatory compliance, and cybersecurity strategy, helping organizations protect their critical assets while aligning security efforts with broader business objectives. And nonetheless, He’s Tina’s boyfriend! This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate and the team: Nate@switchrcm.com You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe! /episode/index/show/mygoodfriends/id/34432065

Utilizing Consulting the Right Way 12/10/2024

Utilizing Consulting the Right Way Great episode this week tackling the topic of consulting. How do we use it effectively? What challenges are consultants facing in the modern healthcare world? Incredible incites from Katy Ryan Michaud (VP of Rev Cycle at FMOL) and Judi Sarti (VP of Healthrise) This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate and the team: Nate@switchrcm.com You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe! /episode/index/show/mygoodfriends/id/34350350

Live At Region 6 HFMA 2024 12/03/2024

Live At Region 6 HFMA 2024 We're coming to you live from Region 6 HFMA 2024! We had an incredible conversation with crowd participation, asking the real questions! We had some brilliant minds on stage with us: Ryan Duffy, Attorney at Miller Johnson. Ami Faria, Director of Reimbursement at Powerback. And the man the myth, the legend Kevin Lasser, CEO of RevKeep. This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate at the team: Nate@switchrcm.com You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe! /episode/index/show/mygoodfriends/id/34256645

Robert Boos on Creative Healthcare Solutions 11/26/2024

Robert Boos on Creative Healthcare Solutions Ending our Live in Vegas series, we're back with the legendary Robert Boos! Being Vice President of Revenue Cycle at Centra Health, Robert gives exciting insite to the challenges he's facing in todays healthcare world as well as some creative solutions. This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate and the team: You will not regret it. Don't forget to like and subscribe! /episode/index/show/mygoodfriends/id/34144716

Rev Cycle Unscripted

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