My Good Friends

Something different needed to happen. Join Ben Reigle as he challenges the status quo in healthcare revenue cycle. We focus in beyond just the boring surface talking points and into being real with the best leaders, talking openly and honestly about revenue cycle, business, and life.

Health Insurance isn't working (OHIO HFMA 2025) 05/27/2025

Health Insurance isn't working (OHIO HFMA 2025) I have been working on a new concept for a few months. I'm so thankful to and the entire chapter for giving me the freedom to present it last week. This group has consistently been willing to dive into the unknown with some of my crazy ideas. For that I'm very appreciative. Special thanks to my guests who joined me on stage after my talk to discuss it: and Kayla. This is my history lesson on how insurance actually got started. And how I think we should move forward...more to come. This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate and the team: [email protected] You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe! /episode/index/show/mygoodfriends/id/36681530

Jonathan Wiik 04/22/2025

Jonathan Wiik Jonathan Wiik, Healthcare industry Author and VP of FinThrive, predicts changes to American healthcare under the current administration as well as dives back into his past reminiscing his first hospital job. This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate and the team: [email protected] You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe! /episode/index/show/mygoodfriends/id/36232300

RCR: Johari Window 04/10/2025

RCR: Johari Window Ben breaks down the "Johari Window" framework, a tool that helps people understand themselves and how others perceive them. Reach out with your rant ideas! Email " [email protected] " Subscribe for more Rev Cycle Content. /episode/index/show/mygoodfriends/id/36056525

Ryan Patterson & Sherry Onushco 04/08/2025

Ryan Patterson & Sherry Onushco Ryan Patterson (Senior Director, Ambulatory Operations at Jefferson Health) and Sherry Onushco (Director at Lehigh Valley Health Network) discuss exciting changes they're making in their networks to streamline checking in, checking out and payment. This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate and the team: [email protected] You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe! /episode/index/show/mygoodfriends/id/36030110

RCR: Clouds and Dirt 03/20/2025

RCR: Clouds and Dirt Ben rehashes a previous talk he gave titled "Clouds and Dirt" where he tells the story of British explorer Robert Falcon Scott and Norwegian explorer Roland Amundsen as they both aimed to be the first to reach the South Pole in 1911. Reach out with your rant ideas! Email " [email protected] " Subscribe for more Rev Cycle Content. /episode/index/show/mygoodfriends/id/35776220

Mark Meyer and Kelly Kloeckler 03/18/2025

Mark Meyer and Kelly Kloeckler Mark Meyer (Chief Financial Officer Health System at UT Southwestern Medical Center) and Kelly Kloeckler (Associate Vice President Revenue Cycle Operations, UT Southwestern) Discuss the methods and tactics their team has found succes in at UT. This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate and the team: You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe! /episode/index/show/mygoodfriends/id/35707750

RCR: United one year later 03/13/2025

RCR: United one year later Ben has some HOT TAKES about Linkedin's promotional posts and norms this week, as well as a one year look back at United Healthcare's data breach. Email " [email protected] " with your rant ideas! Subscribe for more Rev Cycle Content. /episode/index/show/mygoodfriends/id/35646975

RCR: Failure... Maybe? 03/06/2025

RCR: Failure... Maybe? Ben reflects on his first attempt at building a revenue cycle educational class and the short comings of it, then expresses his enthusiasm at his current iteration of the same dream. Please Email " [email protected] " with your rant ideas! Subscribe for more Rev Cycle Content. /episode/index/show/mygoodfriends/id/35549750

RCR: Paying for Appeals 02/27/2025

RCR: Paying for Appeals Ben talks about a potential fee for appeals, and how that could effect the process of Rev Cycle. Please Email " [email protected] " with your rant ideas! Subscribe for more Rev Cycle Content. /episode/index/show/mygoodfriends/id/35429015

Live at Indianapolis HFMA (2025) 02/25/2025

Live at Indianapolis HFMA (2025) My Good Friends Live from Indianapolis HFMA with Motti Edelstein (Vice President Chief Revenue Officer at Sutter Health) and David Kelly (Vice President Revenue Cycle & Ambulatory Operations) This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate and the team: [email protected] You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe! /episode/index/show/mygoodfriends/id/35417655

RCR: The Fix pt.2 02/20/2025

RCR: The Fix pt.2 Join Ben as he touches on his recent linkedin exchange with renowned businessman Mark Cuban and discuses potential fixes for insurance-patient relations. Please Email " [email protected] " with your rant ideas! Subscribe for more Rev Cycle Content. /episode/index/show/mygoodfriends/id/35309210

Revenue Cycle Rants: Intro Episode 02/18/2025

Revenue Cycle Rants: Intro Episode We're starting a new off shoot of the My Good Friends podcast called "Revenue Cycle Rants" where Ben will take on a topic in a shorter form episode once a week to foster a greater conversation online. Please Email " [email protected] " with your rant ideas! Subscribe for more Rev Cycle Content. /episode/index/show/mygoodfriends/id/35309005

RCR: Patient Balances pt.1 02/18/2025

RCR: Patient Balances pt.1 We're starting a new off shoot of the My Good Friends podcast called "Revenue Cycle Rants" where Ben will take on a topic in a shorter form episode once a week to foster a greater conversation online. This week Ben starts us off with the topic of Patient Balances and The Rand Experiment. The RAND Health Insurance Experiment (HIE) was a landmark study conducted from 1971 to 1982 to assess how different levels of cost-sharing (e.g., free care vs. high deductibles) affect healthcare usage, costs, and patient outcomes. The study randomly assigned participants to various insurance plans with differing levels of cost-sharing. It found that higher out-of-pocket costs led to reduced healthcare usage but did not significantly affect overall health outcomes for most individuals. However, low-income and chronically ill patients experienced worse health outcomes when faced with higher cost-sharing. The study remains one of the most influential in health policy, shaping debates on insurance design and healthcare affordability. Please Email " [email protected] " with your rant ideas! Subscribe for more Rev Cycle Content. /episode/index/show/mygoodfriends/id/35309180

RCR: The Fix pt.1 02/18/2025

RCR: The Fix pt.1 Join Ben as he touches on his recent linkedin exchange with renowned businessman Mark Cuban and discuses potential fixes for insurance-patient relations. Please Email " [email protected] " with your rant ideas! Subscribe for more Rev Cycle Content. /episode/index/show/mygoodfriends/id/35309195

2024 Wrap up 12/30/2024

2024 Wrap up Thank you all for a wonderful season, We'll be back soon with all our good friends. Here's to 2025. This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate and the team: [email protected] You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe! /episode/index/show/mygoodfriends/id/34517970

The Cybersecurity Issue (Ramie Phillips) 12/17/2024

The Cybersecurity Issue (Ramie Phillips) What’s happening behind the tech war? The Brilliant Ramie Phillips guides us through what goes on behind the computer. With over two decades of cybersecurity expertise, Ramie has held a variety of executive and technical leadership roles, driving strategic initiatives and spearheading comprehensive security programs across multiple industries. As an Executive Cybersecurity Consultant, he has successfully guided high-profile clients in risk management, regulatory compliance, and cybersecurity strategy, helping organizations protect their critical assets while aligning security efforts with broader business objectives. And nonetheless, He’s Tina’s boyfriend! This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate and the team: [email protected] You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe! /episode/index/show/mygoodfriends/id/34432065

Utilizing Consulting the Right Way 12/10/2024

Utilizing Consulting the Right Way Great episode this week tackling the topic of consulting. How do we use it effectively? What challenges are consultants facing in the modern healthcare world? Incredible incites from Katy Ryan Michaud (VP of Rev Cycle at FMOL) and Judi Sarti (VP of Healthrise) This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate and the team: [email protected] You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe! /episode/index/show/mygoodfriends/id/34350350

Live At Region 6 HFMA 2024 12/03/2024

Live At Region 6 HFMA 2024 We're coming to you live from Region 6 HFMA 2024! We had an incredible conversation with crowd participation, asking the real questions! We had some brilliant minds on stage with us: Ryan Duffy, Attorney at Miller Johnson. Ami Faria, Director of Reimbursement at Powerback. And the man the myth, the legend Kevin Lasser, CEO of RevKeep. This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate at the team: [email protected] You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe! /episode/index/show/mygoodfriends/id/34256645

Robert Boos on Creative Healthcare Solutions 11/26/2024

Robert Boos on Creative Healthcare Solutions Ending our Live in Vegas series, we're back with the legendary Robert Boos! Being Vice President of Revenue Cycle at Centra Health, Robert gives exciting insite to the challenges he's facing in todays healthcare world as well as some creative solutions. This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate and the team: You will not regret it. Don't forget to like and subscribe! /episode/index/show/mygoodfriends/id/34144716

Live in Vegas: Jill Buathier 11/19/2024

Live in Vegas: Jill Buathier We are recording live in Vegas at HFMA Annual. This is part 10 of our 10-part series that was recorded over 2 days and features some of the brightest minds in Revenue Cycle. We're ending with our good friend Jill Buathier, Senior Vice President and Chief Revenue Cycle Officer at Stanford Health Care. This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate at the team: You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe to the show. /episode/index/show/mygoodfriends/id/33969552

Live in Vegas: Michael Mercurio 11/12/2024

Live in Vegas: Michael Mercurio We are recording live in Vegas at HFMA Annual. This is part 9 of our 10-part series that was recorded over 2 days and features some of the brightest minds in Revenue Cycle. I'm joined by Michael Mercurio, VP Physician Rev Cycle at MGB. This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate and the team: You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe to the show. /episode/index/show/mygoodfriends/id/33882407

Live in Vegas: Christine Aucreman 11/05/2024

Live in Vegas: Christine Aucreman We are recording live in Vegas at HFMA Annual. This is part 8 of our 10-part series that was recorded over 2 days and features some of the brightest minds in Revenue Cycle. We continue with my good friend Christine Aucreman. Christine is a multi-credentialed senior finance executive with more than 25 years of progressive leadership experience in the healthcare, manufacturing, and public accounting arenas. A dynamic team builder and thought leader who excels at transforming complex business challenges into focused action plans that maximize top line performance, optimize operational efficiency, and drive significant improvements in service delivery capabilities. Backed by strong professional credentials and certifications that include a CPA, CFE, CHFP, FHFMA and a Six-Sigma Black Belt. This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate at the team: You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe to the show. /episode/index/show/mygoodfriends/id/33775582

Live in Vegas: Philip Boyce 10/29/2024

Live in Vegas: Philip Boyce We are recording live in Vegas at HFMA Annual. This is part 6 of our 10-part series that was recorded over 2 days and features some of the brightest minds in Revenue Cycle. We continue with my good friend Philip Boyce (Chief Revenue Officer / Baptist Health) who tells us his amazing story about ending up in Rev Cycle later in his career. I remember when Philip came to our Leaders Forum many years ago having not worked in RCM before. What an incredible gift to be able to watch how much he's taken in over the years to become an absolute expert in the space. Take a listen! This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate at the team: You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe to the show. /episode/index/show/mygoodfriends/id/33549257

Live in Vegas: Robert Boos 10/22/2024

Live in Vegas: Robert Boos We are recording live in Vegas at HFMA Annual. This is part 6 of our 10-part series that was recorded over 2 days and features some of the brightest minds in Revenue Cycle. We continue with my new friend Robert "The Bob" Boos (VP RCM at Centra Health). Bob, Tina and I talked all things in this one. From my Game of Thrones Soap Box to a brilliant idea about a dragon. We had fund and may have talked a bit of Rev Cycle along the way. This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate at the team: You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe to the show. /episode/index/show/mygoodfriends/id/33549097

Live in Vegas: Samantha Evans 10/15/2024

Live in Vegas: Samantha Evans We are recording live in Vegas at HFMA Annual. This is part 5 of our 10-part series that was recorded over 2 days and features some of the brightest minds in Revenue Cycle. We continue with my new friend Samantha Evans (Director PFS & Access at AnMed Health in South Carolina). Samantha is an up and comer that everyone should be paying attention to. Take a listen and get to know her story. This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate at the team: You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe to the show. /episode/index/show/mygoodfriends/id/33453197

Live in Vegas: Jerry Yang 10/08/2024

Live in Vegas: Jerry Yang We are recording live in Vegas at HFMA Annual. This is part 4 of our 10-part series that was recorded over 2 days and features some of the brightest minds in Revenue Cycle. We continue with my good friend for many years Jerry Yang who is the CFO at Aspirus Health. Jerry has an incredible story of how he got to healthcare and doing what he does today. I'm proud to know him and thankful that our paths have crossed randomly so many times. We also share the love of bourbon, watches and cars. I actually bought one of his cars! You won't regret listening to this one. This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate at the team: You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe to the show. /episode/index/show/mygoodfriends/id/33361407

Live in Vegas: Emily Goertz 10/01/2024

Live in Vegas: Emily Goertz We are recording live in Vegas at HFMA Annual. This is part 3 of our 10-part series that was recorded over 2 days and features some of the brightest minds in Revenue Cycle. We continue with my new good friend Emily Goertz (RCM Leader at UTMB). Emily, Tina and I had a great conversation about all things rev cycle, vacationing and what it's like to live on an island. Take a listen. This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate at the team: You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe to the show. /episode/index/show/mygoodfriends/id/33269427

Live in Vegas: Harrison Lamons 09/23/2024

Live in Vegas: Harrison Lamons We are recording live in Vegas at HFMA Annual. This is part 2 of our 10-part series that was recorded over 2 days and features some of the brightest minds in Revenue Cycle. We continue with my long time good friend in Harrison Lamons (RCM Leader at Privia Health). Harrison worked for me right out of college and I couldn't be more proud of what he's done over the years. We talk all things RCM and some old Accretive stories. Come along for the ride. This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate at the team: You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe to the show. /episode/index/show/mygoodfriends/id/33170142

Live in Vegas: Sari Green MD 09/19/2024

Live in Vegas: Sari Green MD We are recording live in Vegas at HFMA Annual. This 10-part series was recorded over 2 days and features some of the brightest minds in Revenue Cycle. We kick it off with one of my favorite interviews. Sari Green MD from Accuity joins the show and just kept bringing surprise after surprise. What a powerful and complex story. Buckle in for this one. This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate at the team: You will not regret it. Those cats are doing some very interesting things. Don't forget to like and subscribe to the show...it all helps! /episode/index/show/mygoodfriends/id/33122722

RCM Leaders in Cardigans Drinking Coffee - Jenn Snyder 08/05/2024

RCM Leaders in Cardigans Drinking Coffee - Jenn Snyder Join us for this monthly series that we streamed live with Revenue Cycle Leaders. We will dive into a number of topics that leaders are faced with today including: Payers, Automation, Technology, Talent Shortages, Cost Takeout, etc. This will be an interactive session with questions from people who join. Our third episode brings my good friend Jen Snyder who leads the Automation Program at Colorado Medicine. This series is sponsored by Tarpon Health. A community of providers that are tackling automation as a strategy. Check us out at Tarpon.health /episode/index/show/mygoodfriends/id/32335427

My Good Friends

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