No Vacancy Live and No Vacancy News
Your home for No Vacancy Live with Glenn Haussman and Anthony Melchiorri as well as Friday Night Audit and more! Each show features incredible hospitality leaders that educate and empower listeners.
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Extended Stay is the Future! Learn How This Investor is Building 30
10/24/2024
Extended Stay is the Future! Learn How This Investor is Building 30
Ian McClure CEO, Gulf Development in Dallas, Texas oversees and directs a group of affiliated real estate development and management companies with assets in fourteen states employing approximately 450 associates. He’s now betting big on extended stay, sharing his journey from retail and multifamily development into hospitality. He shares the story of developing a 30-property portfolio with Wyndham's new Echo Suites brand. In fact, he recently opened the first one! Get an inside look into why Ian believes extended stay hotels are the future of hospitality, his strategic partnership with Wyndham, and how the operating model is transforming the industry. Key Takeaways: Ian McClure is leading the charge with 30 extended stay hotels across the U.S. Extended stay’s robust performance during the Great Recession and COVID. How operational efficiency drives their hotel design, reducing labor and increasing speed. The importance of standardized room design for scalability. The benefits of brand power: why Ian chose to align with Wyndham for global reach and distribution. Insights into creating a new hotel prototype from the developer’s perspective. Plus · Location strategy · Site selection criteria: · interest rates and how that effects long-term confidence · and Advice for investors This episode is brought to you by EchoSuites from Wyndham. Learn more about Wyndham Echo Suites here: Also, thanks to our sponsor sponsored by Dellisart Hospitality (), the leader in the third-party management of Extended Stay hotels. #HospitalityIndustry #ExtendedStayHotels #WyndhamEchoSuites #HotelDevelopment #RealEstateInvesting #HotelOperations #FutureOfHospitality #PodcastInterview
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FNA 155: David Millili Hits Rock Bottom: Trading Success for FNA Shenanigans!
10/19/2024
FNA 155: David Millili Hits Rock Bottom: Trading Success for FNA Shenanigans!
David Millili seemingly does it all as CEO of LodgIQ, GAIN Chairman of the Board and Host of the Modern Hotelier Podcast. Sadly, it all comes to end tonight as he stoops to the lowest level possible by joining Glenn, Craig and Dave for some cocktails and laughs on Friday Night Audit.
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904: Leveling Up Guest Experience
10/18/2024
904: Leveling Up Guest Experience
How are client experiences curated across different industries? How can the brand experience and market positioning be effectively reflected? What are the key ingredients for a successful client experience? Jochen De Peuter, from EHL Advisory services, is here to answer these questions and more for a jam packed show.
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LivAway Suites Set to Shake Up Extended Stay Hotel Market
10/18/2024
LivAway Suites Set to Shake Up Extended Stay Hotel Market
Last week at The Lodging Conference, Kevin F. Dailey, COO of LivAway Suites, and I discussed the rapid growth of this new extended stay brand 🏨 aginst the context of LivAway Suites, developed by West77 Partners. They're planning nationwide expansion. Plus, the sold-out success of their first hotel in Salt Lake City to the strategic expansion across the U.S., this conversation offers invaluable insights for investors, developers, and hospitality pros alike! Key discussion points: The incredible growth of Live Away Suites with 12 hotels open or under construction 🏗️ The success of their first hotel in West Jordan, Salt Lake City 🏙️ What makes LivAway Suites different from traditional corporate hotels 🏢 Expansion plans: From Salt Lake City to Richland, Washington, Smyrna, Georgia, and beyond 🌍 The strategic focus on extended stay properties with fast stabilization ⚡ Franchising plans and how West 77 is behind building a national brand 🏆 Key demand drivers: military bases, hospitals, infrastructure projects, and more 🏥 How LivAway Suites is leveraging demand from infrastructure projects like the Chips Act 🛠️
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Creating a People-First Culture in Hospitality with ARK Pres Lombardo
10/17/2024
Creating a People-First Culture in Hospitality with ARK Pres Lombardo
is President at , where she’s passionate about creating a thriving, people-first culture in hospitality. Lisa shares how focusing on team happiness and growth not only improves relationships but also enhances business performance. 💡 People-First Leadership: How ARK focuses on people for better relationships, reputation, and returns 🔥 Culture in Practice: Why it’s important to define, program, and measure company culture 📊 Growth in 2024: Expanding the team, portfolio, and leadership at ARK Hospitality 🏨 Career Development: Exposing employees to new roles and career paths within the industry 🌟 Success Stories: From property-level roles to C-suite positions – the amazing career trajectories in hospitality 🚀 ARK Hospitality Academy: A unique program that trains employees in leadership and operations Discover how to build a positive workplace culture and unlock growth in the hospitality industry. Thank you to our sponsor, – streamline your hotel operations and empower your team at .
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Hotel Development Outlook: Navigating Interest Rates, Construction Costs & Investment
10/17/2024
Hotel Development Outlook: Navigating Interest Rates, Construction Costs & Investment
At , of and I discussed the latest trends in hotel development and how it’s affected by interest rates, market shifts, and hospitality industry development strategies. Whether you're a seasoned investor or just curious about the future of hotel construction, this conversation offers key insights on what’s coming next. Key discussion points: Current interest rates 📊 and their effect on hotel development 🏗️ Why 50 basis points isn’t enough for a market shift ⚖️ but why there’s hope on the horizon 🌅 What ' data says about new hotel construction in 2024 and beyond 📅 Market predictions: Which cities are primed for outsized RevPAR growth? 🌆 How luxury and upscale segments ✨ are faring against economy properties 💲 The challenges and opportunities in hotel development financing 💰 What to expect if many developers begin building simultaneously 🛠️ The key to getting your hotel project financed in a competitive market 🔑 Don’t miss this in-depth conversation packed with actionable insights for developers, investors, and hospitality professionals! Thanks to for supporting this video.
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903: Creating a Foundation For Increadible Guest Experience
10/16/2024
903: Creating a Foundation For Increadible Guest Experience
One thing every hotel wants to do is create a positive, memorable experience for their guests. Every hotel has its unique challenges to accomplish this goal. Ashley Ewing Parrott, Principal at AEP Hospitality Consulting & The Saturday Crowd, has helped hotels accomplish just that and she is here to share some of her tips.
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Profiting During Shifting Hospitality Markets with Icon Buggsi Patel
10/16/2024
Profiting During Shifting Hospitality Markets with Icon Buggsi Patel
During The Lodging Conference, I finally spoke with legendary hotelier Bakulesh "BUGGSI" Patel to discuss how shifting markets are creating new hospitality industry opportunities. Buggsi shares his investment strategies and offers advice on finding under-the-radar hotel deals that can generate significant returns. 🔥 Buggsi Patel’s investment strategy: How he's capitalizing on institutional assets and market shifts 💡 CapEx insights: Why some hotels are primed for renovation and profit 📈 8-9 cap returns: The financial sweet spot for maximizing profitability 🌍 Targeting the right markets: Buggsi reveals his focus on under-the-radar deals 🏨 Legacy brands resurgence: How neglected hotels can stage a comeback with the right investment 💼 Building relationships: The role of trust in securing high-value deals 🚀 Bright future for hospitality: What Buggsi sees as the biggest opportunities in the industry today Learn more about Buggsi’s strategy and get expert tips on staying ahead in today’s hospitality landscape. Thank you to our sponsor, Unifocus . Streamline your hotel operations and enhance your profitability at unifocus.com. #HospitalityInvesting #HotelierInsights #CapExStrategy #LegacyBrands #LodgingConference #HotelProfitability #HospitalityIndustry #RealEstateInvesting #Unifocus #GlennHaussman #BuggsPatel #lodgingconference
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Boosting Hotel Profitability & Guest Experience with Tech
10/15/2024
Boosting Hotel Profitability & Guest Experience with Tech
Continued coverage from The Lodging Conference 2024 where I chatted Joseph Bojanowski, President of PM Hotel Group. We discuss key strategies hoteliers are usong to combat rising costs and labor shortages by leveraging technology to enhance guest experiences and improve the bottom line. Learn how the PM team are navigating industry challenges with innovative approaches to drive profitability. *Hotel margins are under pressure due to rising labor costs and declining RevPAR. *Strategies to enhance profitability through guest experience and technology. *How PM Hotel Group is using automation and robotics to free up staff for guest interactions. *Innovative learning platforms, including TikTok-style training for younger employees. *Preparing for the future of hospitality amidst labor shortages and economic uncertainty. #LodgingConference2024 #HospitalityTech #HotelManagement #GuestExperience #HotelIndustry #HospitalityInnovation #HotelProfitability #PMHotelGroup #GlennHaussman
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Stonebridge CEO Smith on His Vision for Growth & Industry Insights - Lodging Conference 2024
10/15/2024
Stonebridge CEO Smith on His Vision for Growth & Industry Insights - Lodging Conference 2024
More from The Lodging Conference 2024. Rob Smith, the newly appointed CEO of Stonebridge Companies, shares his thoughts on state of the hotel business, his vision for Stonebridge, how he plans to lead the company, and the challenges and opportunities facing the hospitality industry today. Key Points: • Rob Smith discusses his first 90 days as CEO of Stonebridge Companies. • Insights on focusing on the people, process, and ownership expectations. • Key strategies for improving top-line performance and managing rising expenses. • The impact of mergers on expanding geographic reach and gaining new talent. • How the hospitality business model has evolved post-COVID. • Rob's thoughts on the industry sentiment from the Lodging Conference 2024. #HospitalityLeadership #StonebridgeCEO #LodgingConference #HotelIndustryInsights #HospitalityGrowth #HotelManagement #MergersAndAcquisitions #TopLinePerformance #GlennHaussman #RobSmith #NoVacancy Thansk to Unifocus for supporting this video.
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Remington Hospitality CEO on Wage Trends, AI, and Inbound Travel Recovery
10/12/2024
Remington Hospitality CEO on Wage Trends, AI, and Inbound Travel Recovery
At The Lodging Conference I spoke with Sloan Dean, CEO of Remington Hospitality to discuss key hospitality trends. We talk labor costs, AI’s impact on the workforce, and the future of foreign travel in the US. Key Takeaways: 2024 Outlook: Interest rates are falling, and wage inflation is cooling, providing relief for hotel operations. Labor Costs: Wage growth is slowing, which is crucial since labor is the biggest expense in hospitality. AI & Productivity: AI is not yet job-eliminating in hospitality but is improving productivity, allowing hotels to operate with fewer staff. Foreign Travel Recovery: Foreign inbound travel, particularly from Europe and Asia, is rebounding, offering exciting growth opportunities for 2025. US Travel Trends: While domestic leisure travel has stabilized, outbound US travelers are spending more than ever in foreign markets. What’s Next: Sloan Dean is optimistic about business transient and foreign travel recovering fully by 2025. Sponsored by Unifocus: Streamline your hotel operations and elevate guest satisfaction with innovative technology solutions. Learn more at Unifocus.com.
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Unlocking Hotel Industry Opportunity with Rob Leven, TPG Hotels | Lodging Conference Insights
10/12/2024
Unlocking Hotel Industry Opportunity with Rob Leven, TPG Hotels | Lodging Conference Insights
During The Lodging Conference, Glenn Haussman speaks with Rob Leven, Chief Investment Officer and Principal at TPG Hotels, to discuss the evolving hotel economy post-COVID and where real opportunity is uncovered. From shifting travel trends to capital investment strategies, Rob shares expert insights on how TPG Hotels & Resorts is navigating the new normal. Key Highlights: • Post-COVID hotel economy recovery: What’s next for the industry? • How interest rates and market conditions are driving new opportunities. • The “new normal” in travel: How consumer behavior has shifted. • Capital investments and the role of leisure-focused properties. • TPG Hotels’ strategy for growth in independent New England hotels. • Insight into management opportunities and leadership development at TPG. Don’t forget to subscribe for more in-depth conversations from the hotel industry! Sponsored by Unifocus: Streamline your hotel operations and elevate guest satisfaction with innovative technology solutions. Learn more at Unifocus.com.
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ESLA Icons & Experts: How Data Unlocks Hotel Profitability
10/10/2024
ESLA Icons & Experts: How Data Unlocks Hotel Profitability
We’re diving deep into extended stay hotel profitability with International Hospitality Technology Hall of Famer Cindy Estis Green, the Co-founder and CEO of Kalibri Labs. We’re joined by cohost Doug Artusio, Founder of the Extended Stay Lodging Association, to explore how data-driven insights are reshaping the extended stay market. In this episode, we cover: Kalibri Labs: Gathering data from 30,000+ hotels for unmatched RevPAR insights Why understanding the composition of demand is crucial for extended stay success The rising cost of guest acquisition: From 5% to up to 25% in recent years How to choose the most profitable guest acquisition channels The power of benchmarking to boost your hotel's bottom line Why not all customers are created equal when it comes to profitability Practical examples of how extended stay developers can benefit from data insights Key strategies for operators to target the right business mix The critical role of length of stay in determining hotel success Gain actionable tips on using data to make smarter, more profitable decisions in the evolving hotel landscape. Thanks to Dellisart Hospitality for sponsoring this episode.
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FNA 154: Pineapple Battle!
10/05/2024
FNA 154: Pineapple Battle!
The President of Staypineapple Hotels Dina Belon, and Pineapple loving Dr. Producer Suzanne join Glenn and Craig for pineapple inspired cocktails and bad jokes that cut to the core. See, like that one.
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Unlocking Hotel & Casino Marketing Strategies with Mohegan Sun’s Jesse Sturges
10/05/2024
Unlocking Hotel & Casino Marketing Strategies with Mohegan Sun’s Jesse Sturges
Join Glenn as he visits the legendary Mohegan Sun, a property he's been visiting since it opened in 1996. Jesse Sturges, Director of Strategic Marketing at Mohegan Sun shares evolving marketing and operations strategies at one of the most iconic casino resorts in the country. Main Takeaways: • The evolution of Mohegan Sun since 1996 and how it continues to adapt. • How Mohegan Sun leverages its unique attributes, from the Connecticut Sun WNBA team to live events and expos. Yes, I saw Phish there twice this past summer. • Strategies for connecting with customers through loyalty programs and AI. • The role of AI in personalizing guest experiences. • Creating unique guest experiences through outdoor spaces like the Sun Patio and Game On, Comix and more. • How Mohegan Sun uses smart tools to free up staff, allowing for better customer interactions. Tune in for an inside look at the innovative strategies driving success at Mohegan Sun and beyond!
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Smart Technology: Solutions for Higher Profitability and GS Scores
10/02/2024
Smart Technology: Solutions for Higher Profitability and GS Scores
In the latest Hotel Business Hot Topics session, “Smart Technology: Solutions for Higher Profitability and GS Scores,” in partnership with , , founder/host, No Vacancy Live podcast, joins a panel of industry leaders to discuss how the right technology can improve hospitality operations, help the bottom line and improve guest satisfaction scores. Watch the video here: https://hotelbusiness.com/smart-technology-solutions-for-higher-profitability-and-gs-scores/
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FNA 153: On Top of The Groebe
09/27/2024
FNA 153: On Top of The Groebe
Tom Groebe is a hotelier, content creator and rising superstar. Glenn and Craig ask why he would come on Friday Night Audit. Grab a drink and join us for some happy hour laughsto kick off the weekend.
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902: Navigating Rate Cuts, Recession Fears, and Flexibility in the Hotel Industry
09/26/2024
902: Navigating Rate Cuts, Recession Fears, and Flexibility in the Hotel Industry
Are interest rate cuts about to shake up the hotel industry? Our latest podcast dives deep into this hot topic with Anthony and Glenn! 📉 Here’s a taste of what we discussed: Will a half-percent rate cut really change the game for hotels? How are rate cuts greasing the wheels for hotel deals and lending opportunities? As we approach 2025, why are rising salaries, taxes, and expenses concerning hotel owners? The big question: What happens if transient demand softens, while group business thrives? 🏨 💡 Plus, we share thoughts on the future of flexible working models in hotels and how smart hoteliers are keeping talent by offering work-life balance. 🌍💼 Tune in to hear: Real insights on hotel profitability trends Expert takes on recession fears and what rate cuts signal for the industry Hilarious banter on headlamps, mine exploration, and a few pithy helmet jokes! 😆🪖 📅 Watch now on YouTube & LinkedIn! Don't miss out on valuable strategies and the latest industry forecasts. #HotelIndustry #InterestRates #HotelDeals #HospitalityBusiness #LodgingConference #Flexibility #HotelLeadership #PodcastPromo #YouTubeLive #LinkedInLive #NoVacancy
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ESLA Icons & Experts: Profitability from Sustainability
09/26/2024
ESLA Icons & Experts: Profitability from Sustainability
Rick West is a sustainability expert from Commercial Green Solutions. His specialty, getting you money for doing the right thing. With the extended stay segment booming, Rick shares practical ways hotels are embracing sustainability while reducing costs and increasing profitability. Today’s cohost is the amazing Matt Hostetler, CDO of Red Roof. Thanks to Red Roof franchising and Dellisart Hospitality for sponsoring this episode. RedRoofFrachising.com Dellisart.com Key Takeaways: Current state of sustainability: The rapid growth of the extended stay market and its need for sustainable solutions. Green financing: Learn about PACE funding and how it can cover energy and water-related costs for new hotel builds. Energy efficiency incentives: Discover government-backed deductions like the 179 Energy Efficiency Commercial Building Deduction and its immediate benefits for hoteliers. The business case for sustainability: How sustainable practices not only benefit the environment but significantly reduce capital expenses and operational costs. Heat pump technology: The advantages of switching from traditional heating systems to heat pumps for long-term savings. Utility incentives: How developers can take advantage of rebates and incentives to further reduce expenses and improve efficiency. Importance of hospitality-specific sustainability: Why it's crucial to work with experts who understand both energy savings and hotel brand specifications. #Sustainability #Hospitality #ExtendedStayHotels #GreenFinance #PACEFunding #EnergyEfficiency #HotelConstruction #EcoCapitalism #HotelOperations #SustainableHotels #CommercialGreenSolutions #RickWest #HotelDevelopment #GreenInitiatives #HospitalityIndustry
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900: Redefining Hotel Design with Instagrammable Moments & Experiential Spaces
09/24/2024
900: Redefining Hotel Design with Instagrammable Moments & Experiential Spaces
In this episode of No Vacancy Live, Glenn has a phenomenal guest— from . Together, they discuss the evolving world of hotel design, including experiential spaces, biophilia, and how social media is reshaping how guests interact with hospitality environments. Tune in as Monika shares her insights on: The importance of Instagrammable moments and how they create free marketing for hotels. Shifting from static design to dynamic, film-like spaces that align with social media trends. The role of biophilic design in improving guest experiences and well-being. The integration of circadian lighting and how it enhances restaurant and hotel environments. Creating memorable guest experiences through thoughtful design that combines aesthetics, functionality, and social media appeal. Monika’s experience designing unique spaces like restaurants and how design storytelling elevates the overall guest experience. Plus, don’t miss how her design philosophy continues to push boundaries in hospitality. Main Points: *Instagrammable moments and dynamic design in hospitality. *The role of biophilia and circadian lighting in enhancing guest experience. *Experiential design: blending aesthetics and function. *Social media’s impact on hotel marketing and guest interactions. *The importance of storytelling through design in hospitality. See slideshow here:
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Hospitality Legislative Update with AHLA Interim CEO Kevin Carey | Per Diem Increases, NYC Hotel Legislation & More
09/23/2024
Hospitality Legislative Update with AHLA Interim CEO Kevin Carey | Per Diem Increases, NYC Hotel Legislation & More
Interim CEO of the American Hotel and Lodging Association (AHLA), Kevin Carey shares the latest legislative updates impacting the hospitality industry, including upcoming per diem rate increases and some insane and controversial potential legislation in New York City. Key discussion points include: Per Diem Rate Increases: Effective October 2024, lodging and meal allowances for federal travelers are rising, directly benefiting hotel businesses. Government Business Opportunities: How hoteliers can secure more government business for financial stability. New York City Legislation: Breaking down proposed legislation that could disrupt hotel operations with staffing mandates and restrictions on subcontracting. Safety & Human Trafficking Initiatives: The hotel industry's commitment to safety and AHLA's ongoing efforts to combat human trafficking. Boston's Regulation Challenges: The pushback against a proposed independent panel with the power to set workplace standards in the Boston hotel market. AHLA's Role: Updates on AHLA’s engagement with policymakers, including door-to-door Capitol Hill advocacy to protect the hospitality industry. The Hospitality Show: A sneak peek into the upcoming event in San Antonio, bringing together industry leaders to address technology, sustainability, and workforce issues. Don't miss this insightful conversation that every hotelier should hear! #HospitalityIndustry #AHLA #HotelLegislation #PerDiemRates #HotelBusiness #NYCLegislation #HotelOwners #HospitalityShow #HumanTraffickingAwareness #GovernmentBusiness #HotelOperations #TravelUpdates
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FNA 152: A Koch and a Smile
09/21/2024
FNA 152: A Koch and a Smile
Join Glenn and Craig for a “hilarious” and laid-back episode of Friday Night Audit, our Happy Hour Comedy Podcast! This week, we’re thrilled to welcome Michael Koch from the Michael Koch Group, a first-time guest who brings a wealth of experience and a great sense of humor. Grab your favorite drink and get ready for some real-time networking, funny stories, engaging conversations, and not so good one liners. 🍻 In this episode: Meet Michael Koch: Discover his journey from the military to working with top companies like Ritz-Carlton, Nextel, and Samsung. Real-time Networking: Watch as our hosts get to know Michael and share laughs along the way. Cheers to Fun: Find out what drinks everyone brought to the table and join in the fun. Texas Talk: Michael shares what it’s like living and working in the Lone Star State. Industry Insights: Learn about the Michael Coke Group and their innovative approach to customer engagement. Funny Anecdotes: Enjoy humorous stories and light-hearted banter throughout the episode. Don’t miss out on this entertaining and insightful episode! Like, comment, and subscribe for more laughs and great conversations. #HappyHourPodcast #ComedyPodcast #MichaelCoke #Networking #FunnyStories #TexasLife #CustomerEngagement #PodcastEpisode #GrabADrink #LaughWithUs
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899: Designing Immersive Experiences
09/20/2024
899: Designing Immersive Experiences
Designer Paul Bishop shares his expertise on creating unforgettable hospitality experiences. From his work in Dubai's iconic developments to his latest projects, Paul discusses the power of design in shaping memorable guest journeys. Discover how he blends creativity, functionality, and storytelling to craft unique and captivating spaces. Learn about the latest trends in hotel design, the importance of immersive experiences, and the challenges and opportunities in the evolving hospitality landscape. Main Points: The role of design in creating memorable hospitality experiences Insights into Paul Bishop's career and work in Dubai and beyond The importance of balancing functionality and aesthetics The impact of immersive experiences on guest satisfaction Trends and challenges in the contemporary hospitality design landscape #hospitalitydesign #hoteldesign #designinspiration #travel #tourism #hospitality #interiordesign #experienceeconomy #innovation #creativity #Dubai #designthinking
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ESLA Icons and Experts: Paul Novak's Journey & Insights
09/12/2024
ESLA Icons and Experts: Paul Novak's Journey & Insights
Join us in this insightful episode as we dive into the fascinating journey of Paul Novak, a seasoned hotel industry veteran with over 54 years of experience. Paul shares his story, from his early days in hotel development to his involvement with the extended stay segment, including his experiences with iconic brands like Marriott, Residence Inn, and Woodspring Suites. Discover the secrets behind his success, the challenges he faced, and the discipline required to thrive in the ever-evolving hospitality landscape. Whether you're a seasoned hotelier or just starting out, this episode offers valuable lessons and inspiration for anyone interested in the hotel industry. Main Points: Paul Novak’s extensive 54-year career in hotel development. His pivotal role in the growth of extended stay brands like Residence Inn and Woodspring Suites. Insights into the extended stay segment's potential and challenges. The importance of discipline in maintaining a successful extended stay model. The evolving landscape of hotel investment and development. Paul's passion for creating new opportunities and his ongoing involvement in the industry. Thanks to choicehotelsdevelopment.com and Dellisart.com for sponsoring this epsiode.
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Inside the Extended Stay Experience: Marketing Innovations with My Place Hotels
09/12/2024
Inside the Extended Stay Experience: Marketing Innovations with My Place Hotels
Jeff Thomas is VP of Marketing at My Place Hotels. We chatted about the unique marketing strategies required for extended-stay hotels. Recorded during the My Place Hotels Annual Conference, this episode covers: • How My Place leverages its brand website and OTAs to attract long-term guests. • The importance of storytelling in creating an emotional connection with potential guests. • New technologies like virtual tours to enhance customer online experiences. • Insights on marketing to construction crews, nursing teams, and corporate contracts. • Collaboration between marketing and national sales teams to capture high-value guests. • Upcoming innovations and distribution channels at My Place Hotels. Tune in for an in-depth look at how to market extended stays in today’s competitive hospitality environment!
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Blazing New Trails: Behind the Success of My Place Hotels with Ryan Rivett
09/11/2024
Blazing New Trails: Behind the Success of My Place Hotels with Ryan Rivett
Ryan Rivett, is not just a CEO but the driving force behind My Place Hotels. We discuss discuss the incredible growth and vision of the brand. From the company's 6th convention to the introduction of "My Place 3.0" and the future of the conversion brand Trend, Ryan talks about the company's unique approach to blazing new trails, how they are empowering the next generation of leaders, and the importance of partnerships and delegation. Main Points: Growth and excitement at the 6th My Place Hotels convention Introduction of "My Place 3.0" and its new prototype Expansion with franchisees and properties The launch of the Trend conversion brand Emphasis on leadership, partnerships, and delegation within the company Future opportunities in new construction and acquisitions Impact of the upcoming presidential election on the industry
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Rewarding Guests To Maximize Hotel Loyalty - My Place Hotels
09/11/2024
Rewarding Guests To Maximize Hotel Loyalty - My Place Hotels
Irene Roberts, VP of Loyalty at My Place Hotels of America, and I are kicking off the My Place 2024 Conference in Tucson. We discuss the significance of guest loyalty in the hospitality industry, particularly in the economy sector. Irene shares how My Place Hotels’ loyalty program, Stay Rewarded, enhances the guest experience by offering immediate rewards for long-term stays. We also discuss the challenges of encouraging hotel participation, the program’s success with over 310,000 members, and future growth strategies. *Importance of guest loyalty in the economy sector *Overview of the My Place Hotels' loyalty program, Stay Rewarded *Benefits of immediate rewards for long-term guests *Strategies for encouraging hotel participation in loyalty programs
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898: An Update on the Gaylord Pacific Resort & Convention Center
09/09/2024
898: An Update on the Gaylord Pacific Resort & Convention Center
Mike Stengel is back and he brings the new GM for the Gaylord Pacific Resort & Convention Center to talk about all the amazing things happening with this project.
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FNA 150!! Celebrating Mediocrity with a Side of Laughter!
09/07/2024
FNA 150!! Celebrating Mediocrity with a Side of Laughter!
Grab your favorite drink and join the barely tolerable duo of Glenn Haussman and Craig Sullivan for the 150th episode of Friday Night Audit! This podcast, which somehow made it this far, is like hanging out at a bar after a hotel conference—if that bar had a low cover charge and no dress code. In this very 'special' episode, Bruce Ford, CJ Arlotta, Producer Dave, Dr. Producer Suzanne and more join for the usual mix of questionable humor, half-baked industry insights, and the kind of banter that makes you wonder, "Why am I still listening?" But hey, it’s a milestone! So, tune in for the unexpected, the unplanned, and maybe even a few useful tidbits about hospitality trends—if we’re smart enough to tink of any. Perfect for hoteliers, industry insiders, and anyone who enjoys a good laugh, we're celebrating mediocrity with Glenn, Craig and maybe Producer Dave as they reflect on how they got this far without getting banned from the internet.
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897: Vegan Cuisine in Hospitality: Boosting Profitability and Sustainability
09/06/2024
897: Vegan Cuisine in Hospitality: Boosting Profitability and Sustainability
Ignore vegans at your peril!!! Today we discuss the vegan cuisine trend in the hospitality industry. Meredith Marin, CEO of Vegan Hospitality, shares insights on how hotels can boost profitability and enhance sustainability by offering plant-based menu options. Learn about the importance of menu engineering, overcoming guest hesitations, and creating a seamless dining experience for all guests. Key Points: The rise of vegan cuisine as a profitable and sustainable trend in hospitality. How Resorts World in Las Vegas set a precedent with its plant-based restaurant, Crossroads Kitchen. The connection between sustainability and plant-based food, focusing on lower carbon emissions. Strategies for integrating vegan options into existing menus without compromising on taste or guest experience. The importance of training staff to understand and effectively communicate vegan options. How offering plant-based dishes can attract a wider audience, including traditional meat eaters. Overcoming the "veto vote" where one vegan guest influences the choice of dining venue for an entire group. The role of strategic planning in successfully implementing plant-based menus in hotels.
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