No Vacancy Live and No Vacancy News
Your home for No Vacancy Live with Glenn Haussman and Anthony Melchiorri as well as Friday Night Audit and more! Each show features incredible hospitality leaders that educate and empower listeners.
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Global Pipeline Insights with Lodging Econometrics' Bruce Ford
11/21/2024
Global Pipeline Insights with Lodging Econometrics' Bruce Ford
In this bonus episode I chat with , SVP at , about the latest global pipeline numbers. We’re exploring hotel development trends across various regions, including Europe, the Middle East, India, China, and here in the USA. From Romania's emerging market to Israel's active pipeline and the evolving landscape of hotel conversions in Europe and new builds in the Middle East, Bruce provides a comprehensive overview of the current state and future prospects of the global hotel industry. Key Points: • Romania's Growth 🌍: Discussing the significant pipeline growth in Romania, including both resort areas and Bucharest. • Full-Service Projects in Europe 🏨: Insights into new full-service hotel projects across Europe, with notable mentions of Israel's booming pipeline. • Conversion Market Trends 🔄: Exploring the increase in hotel conversions in Europe and how it's becoming a significant trend. • Challenges and Opportunities 🚧: Addressing the complexities of hotel development in diverse regions and the shift towards more third-party management companies. • Middle East Developments 🌟: Highlighting the ambitious hotel projects in the Middle East and the phased approach to building new neighborhoods and city sections. • India's Tourism Boom: Discussing the rapid growth in India's hotel market, with over 600 projects in the pipeline and major global brands entering the market. • China's Unique Market: Insights into China's hotel development, including the challenges during the pandemic and the current state of over 500,000 rooms under construction. • Expanding Asian Markets 🌏: Highlighting the record pipeline outside of China in Asia, with notable developments in Japan, Malaysia, Indonesia, and Vietnam. • Mexico's Hospitality Resilience: Exploring Mexico's strong hospitality market during the pandemic and new developments, including the Tulum Airport and train line boosting tourism and hotel investments. • Southern California's Renaissance 🏨: Insights into the rebranding and development boom in Southern California, particularly Palm Springs. • Impact of Population Shifts 📊: Analysis of how population movements are influencing hotel investments and developments. • Trends in Hotel Conversions 🔄: The rising trend of hotel conversions in various regions to meet new market demands. • 2025 Outlook and Predictions 🔮: Expectations for new construction, deals, renovations, and rebrandings in 2025.
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910: Hospitality Update with Chris Green
11/19/2024
910: Hospitality Update with Chris Green
Chris Green is back to talk about what he's been up to in retirement, how he's been staying connected to the industry, what he feels 2025 will bring, and more! This is an episode you have to see.
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My Place Hotels' Says Secret Sauce is...
11/19/2024
My Place Hotels' Says Secret Sauce is...
I chatted with , EVP of Franchise Operations at during ! We reveal the secrets behind My Place’s empowering work culture, employee retention strategies, and how the brand fosters lasting relationships within their growing team. Thanks to -- unmatched purchasing, unlimited performance. Explore more at Main Takeaways: Retaining Top Talent in Hospitality: Discover how My Place encourages employees to take ownership and stay committed long-term. The Importance of “Why”: Sarah explains how showing employees the purpose behind their roles leads to stronger emotional engagement. Building Strong Partnerships: Learn how My Place uses supplier and partner relationships to navigate supply chain challenges. Celebrating Growth and Consistency: Sarah reflects on My Place’s growth to 115+ locations and the loyalty of team members who’ve been there since the beginning. Conference Highlights: Get a behind-the-scenes look at the recently held My Place annual conference, showcasing the brand's strength and future vision. Make sure to like, subscribe, and stay tuned for more industry insights every week! 💡 Subscribe for more insights on hospitality and hotel trends! Text HOTEL to 66866 for our newsletter
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FNA 157: Anna Is Seeing Blue
11/17/2024
FNA 157: Anna Is Seeing Blue
Anna Blue is President of the American Hotel & Lodging Foundation where she's a change agent of good. However, she's appraently prone to poor decision making once she realizes what she's done by joining Glenn, Craig and Producer Dave for this week's Friday Night Audit.
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909: Best Western Soft Brand Report
11/14/2024
909: Best Western Soft Brand Report
Big show today as we have Brad LeBlanc, Chief Development Officer and Amy Hulbert, VP, Boutique and Upscale Brands of BWH Hotels. We're talking soft brand development and more!
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How Choice Hotels is Growing Extended Stay Business
11/13/2024
How Choice Hotels is Growing Extended Stay Business
In this episode, , VP of Extended Stay at Hotels, shares exciting insights on the rapid growth of the extended stay segment. From reaching the milestone of 500 extended stay hotels to discussing the brand’s innovative strategies, Matt highlights the future of this booming hospitality sector. 🔑 Key Highlights: 500th Extended Stay Opening: How Choice Hotels has scaled from 100 to 500 extended stay properties since 2018. Growth Driven by Woodspring Suites: Insights into the acquisition of Woodspring and its role in driving rapid expansion. Four Extended Stay Brands: Everhome Suites, Woodspring Suites, MainStay Suburban, and Suburban — each with a unique market strategy. Reinventing Suburban & MainStay Brands: How Choice Hotels is revitalizing these brands with new strategies like the "kitchen in a box" and "lobby in a box" models. Everhome's Market Opportunity: A look into Everhome’s focus on the high-potential midscale segment of extended stay hotels. Extended Stay Conversions: Choice Hotels’ approach to converting select service hotels into extended stay properties for quicker market entry and increased profitability. Impact of Interest Rates & Financing: Matt shares insights on how interest rate cuts and proven product performance are helping developers secure financing and grow in the extended stay space. The Future of Extended Stay: With 400 more hotels in the pipeline, Choice Hotels plans to continue its aggressive expansion strategy. 🎧 Listen to the full conversation to learn why extended stay is the hottest segment in hospitality today! 📌 Subscribe for more expert insights into hospitality trends and real estate development. Text Hotel to 66866 to get our newsletter.
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908: End of Year Expectations and 2025 Outlook with Ashford's Bennett
11/12/2024
908: End of Year Expectations and 2025 Outlook with Ashford's Bennett
Monty Bennett, Founder and CEO of Ashford Inc, joins us to talk about what his expectations are for the last 6 weeks of 2024 as holiday season approaches. 2025 is fast approaching and with a lot of uncertainty behind us following the election, what is the outlook for current operating hotels as well as the transaction markets?
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Transforming Hospitality: How Macrotech’s AI Solutions Are Revolutionizing Hotels 🚀🏨
11/12/2024
Transforming Hospitality: How Macrotech’s AI Solutions Are Revolutionizing Hotels 🚀🏨
Today I am chatting with from , he’s a seasoned hotelier who’s managed multiple properties. We’re focused on how is pushing innovation in the hotel industry with advanced AI-driven solutions, from keyless entry systems to efficient front desk operations. • AI-Driven Innovation: Learn how Macrotech’s AI solutions are enhancing the guest experience and operational efficiency. • Sustainable Smart Locks: Discover the keyless lock system with QR code functionality, saving $700+ monthly on key replacements and reducing plastic waste. • Live Monitoring for Hoteliers: Macrotech’s smart locks and Wi-Fi solutions provide real-time access for property managers, enhancing security and guest satisfaction. • Plug & Play Wi-Fi: Streamlined installation and live connectivity tracking make Wi-Fi management seamless. • ID Scanners with OCR: Speed up check-in with optical character recognition, eliminating tedious manual data entry. • AI-Enhanced Phone System: Handle guest requests and FAQs with virtual agents, freeing staff to focus on personal guest interactions. • Interactive Check-in Kiosks: Offer self-check-in options while still connecting guests to live support for a smooth, friction-free experience. Dive into the ways Macrotech is reshaping the hospitality landscape and the exciting potential AI holds for the future of hotels. 🌍✨
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How Curator Hotels is Empowering Independent Hotels to Compete
11/11/2024
How Curator Hotels is Empowering Independent Hotels to Compete
We’re on the tradeshow floor of The Hospitality Show where I interview Jennifer Barnwell, President of Curator Hotels. Discover how Curator is revolutionizing the independent hotel space by empowering boutique and independent hotels to compete with larger brands and OTAs. Jennifer shares insights on Curator’s journey, industry challenges, and the exciting future of independent hotels. Thanks to -- unmatched purchasing, unlimited performance. Explore more at In this episode: The Power of Curator: How Curator unites boutique hotels to create leverage, reduce costs, and improve visibility. Marketing Advantage: Why Curator’s marketing solutions amplify exposure and boost bookings for independent hotels. Four-Year Journey: Jennifer reflects on personal growth, public speaking, and newfound skills during her time with Curator. Future of Independent Hotels: Hear Jennifer’s thoughts on the resilience and innovation driving boutique and independent hotel growth. Inspiring Entrepreneurial Spirit: Why the independent hotel market will continue thriving despite brand consolidation. 💡 Subscribe for more insights on hospitality and hotel trends! Text HOTEL to 66866 for our newsletter #CuratorHotels #IndependentHotels #HospitalityIndustry #HotelMarketing #BoutiqueHotels #HospitalityShow #JenniferBarnwell #GlennHaussman #HotelManagement
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907: Bringing Groundbreaking Ideas to Life
11/09/2024
907: Bringing Groundbreaking Ideas to Life
Michael Koch, Co-Founder and CEO of The Michael Koch Group, joins to talk about how his company is changing the real estate landscape through cutting-edge physical and digital experiences. They've created spaces such as Apple Stores and Ritz-Carltons.
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906: Amping up The Luxury with IHG
11/09/2024
906: Amping up The Luxury with IHG
Leanne Harwood, SVP and Managing Director of Luxury and Lifestyle for IHG is here to talk about all things L&L including the current state of the portfolio, future outlook, and how she got in the position she has, leading this amazing collection of hotels. We mostly focus on the new uber luxury Regent Santa Monica.
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BONUS! Inside HBO’s Hospitality Evolution: HBO & Max Streaming for Hotels
11/08/2024
BONUS! Inside HBO’s Hospitality Evolution: HBO & Max Streaming for Hotels
We’re at San Antonio's Riverwalk where I’m chatting with Brian Venable from HBO about HBO's pivotal role in hotel entertainment. Who doesn’t remember blinking neon HBO signs beckoning travelers to stay in an air cooled room and watch a movie? From classic cable to modern streaming, discover how HBO and Max are reshaping the in-room experience for hotel guests. We’re looking into the latest hospitality trends and how Max is making it easier for travelers to access top-notch content right in their rooms. Whether you're a hotelier or a fan of HBO’s iconic shows, this conversation offers insights into the future of in-room entertainment! In this episode, we cover: HBO’s transformation from cable to the streaming era with Max The shift in guest expectations for on-demand, in-room entertainment Why seamless streaming in hotels depends on the right tech infrastructure Linear vs. streaming: How hotels balance both for diverse guest needs HBO’s legacy of groundbreaking shows and what’s new with House of Dragons and White Lotus How Max brings HBO, Warner Bros., and Discovery content to one platform What makes HBO a unique experience that guests recognize and value The importance of frictionless, passive entertainment in a hospitality setting Don’t miss these insights on creating memorable guest experiences and making high-quality content accessible! #HBO #MaxStreaming #HospitalityTech #InRoomEntertainment #HotelTrends #GlennHaussman #StreamingServices
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ESLA: Boosting Extended Stay Hotel Visibility with Local SEO & More
11/07/2024
ESLA: Boosting Extended Stay Hotel Visibility with Local SEO & More
Unlock the secrets of local SEO and more for extended stay for hotels! We’re joined by Gordon Liametz, founder and CEO of Digital Escape, who breaks down actionable steps to make your hotel stand out in local searches. Whether you’re managing an independent property or a branded hotel, this conversation reveals how small changes can drive big visibility. Tune in and learn how to position your extended stay property as a top choice in your area! In this episode, you’ll learn: • Local SEO Basics – What is local SEO, and why it matters more than you might think. • Google Algorithms Explained – Discover the 5 algorithms impacting your hotel’s visibility. • The Power of Local Searches – 46% of mobile searches are local intent-based, not brand-focused. • 20-Step Self-Audit Checklist – Start improving visibility with Gordon’s proven checklist. • Google Business Listing Essentials – Tips to maximize your hotel’s Google Business profile. • Star Ratings & Photos – Why accurate ratings and quality images can transform booking rates. • Effective Use of Keywords – How to use keywords, geo-marking, and latitude/longitude for a boost. • Video and Photography Tips – Balance authenticity and professionalism to attract guests. • Seasonal Tips for Visibility – Update your listing images and hero photos for the best impact. Get insider insights to improve your online presence and outshine competitors in local search results! Today’s episode is sponsored by ESLA’s inaugural regional event, taking place Wed. Dec 4 at the Crowne Plaza Ravinia in Atlanta. Learn more at ESLA.org. Also, sposnored by Dellisart Hospitality (www.dellisart.com), the leader in the third-party management of Extended Stay hotels. #HotelSEO #LocalSEO #HospitalityMarketing #DigitalEscape #HotelVisibility #HotelMarketing #SEOExperts
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905: Freedom From Addiction
11/06/2024
905: Freedom From Addiction
In a recent study hospitality was shown to have the highest rates of addiction across any industry. Cesar Wurm is back to share his struggle with addiction and how he has overcome them. He is aiming to help other people struggling with his book "The Powers of Addiction: Finding Freedom in Recovery"
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How Wyndham’s Tech Transformation is Revolutionizing Guest Experiences & Boosting Profits!
11/04/2024
How Wyndham’s Tech Transformation is Revolutionizing Guest Experiences & Boosting Profits!
🎙 I’m at The Hospitality Show floor with special guest Scott Strickland, Chief Commercial Officer of Wyndham Hotels & Resorts! They discuss Wyndham’s cutting-edge technology, aimed at improving guest experiences and boosting franchisee profits. From AI-driven interactions to new loyalty rewards, Scott reveals how Wyndham is setting a new standard for hotel technology and customer connection. Thanks to Entegra -- unmatched purchasing, unlimited performance. Explore more at EntegraPS.com 🔑 Main Highlights: AI-Powered Guest Experience: Discover how Wyndham Connect lets guests request upgrades, early check-ins, and answers to FAQs – all through AI! Franchisee Profit Boost: Wyndham’s AI tools are generating additional revenue with early and late check-in options, with over 50% of hotels earning $1,500+ monthly. Customizable Experiences: Learn how AI-driven technology creates personalized stays based on guest preferences, from room temperature to lighting. Loyalty Program Evolution: Scott shares exciting upgrades to Wyndham's award-winning loyalty program, offering points for stays at dream locations worldwide. Streamlined Purchasing for Franchisees: Wyndham’s upcoming portal will offer franchisees cost savings on essentials like mattresses and linens, driving down operational costs. Don't miss out on these insights that could transform your view on hotel technology and guest service! Watch, subscribe, and stay updated with our latest hospitality trends! Text HOTEL to 66866🔔 #WyndhamHotels #HospitalityTech #GuestExperience #HotelIndustry #HotelTrends #AIinHospitality #LoyaltyProgram #WyndhamConnect #NoVacancy
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Extended Stay is the Future! Learn How This Investor is Building 30
10/24/2024
Extended Stay is the Future! Learn How This Investor is Building 30
Ian McClure CEO, Gulf Development in Dallas, Texas oversees and directs a group of affiliated real estate development and management companies with assets in fourteen states employing approximately 450 associates. He’s now betting big on extended stay, sharing his journey from retail and multifamily development into hospitality. He shares the story of developing a 30-property portfolio with Wyndham's new Echo Suites brand. In fact, he recently opened the first one! Get an inside look into why Ian believes extended stay hotels are the future of hospitality, his strategic partnership with Wyndham, and how the operating model is transforming the industry. Key Takeaways: Ian McClure is leading the charge with 30 extended stay hotels across the U.S. Extended stay’s robust performance during the Great Recession and COVID. How operational efficiency drives their hotel design, reducing labor and increasing speed. The importance of standardized room design for scalability. The benefits of brand power: why Ian chose to align with Wyndham for global reach and distribution. Insights into creating a new hotel prototype from the developer’s perspective. Plus · Location strategy · Site selection criteria: · interest rates and how that effects long-term confidence · and Advice for investors This episode is brought to you by EchoSuites from Wyndham. Learn more about Wyndham Echo Suites here: Also, thanks to our sponsor sponsored by Dellisart Hospitality (), the leader in the third-party management of Extended Stay hotels. #HospitalityIndustry #ExtendedStayHotels #WyndhamEchoSuites #HotelDevelopment #RealEstateInvesting #HotelOperations #FutureOfHospitality #PodcastInterview
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FNA 155: David Millili Hits Rock Bottom: Trading Success for FNA Shenanigans!
10/19/2024
FNA 155: David Millili Hits Rock Bottom: Trading Success for FNA Shenanigans!
David Millili seemingly does it all as CEO of LodgIQ, GAIN Chairman of the Board and Host of the Modern Hotelier Podcast. Sadly, it all comes to end tonight as he stoops to the lowest level possible by joining Glenn, Craig and Dave for some cocktails and laughs on Friday Night Audit.
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904: Leveling Up Guest Experience
10/18/2024
904: Leveling Up Guest Experience
How are client experiences curated across different industries? How can the brand experience and market positioning be effectively reflected? What are the key ingredients for a successful client experience? Jochen De Peuter, from EHL Advisory services, is here to answer these questions and more for a jam packed show.
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LivAway Suites Set to Shake Up Extended Stay Hotel Market
10/18/2024
LivAway Suites Set to Shake Up Extended Stay Hotel Market
Last week at The Lodging Conference, Kevin F. Dailey, COO of LivAway Suites, and I discussed the rapid growth of this new extended stay brand 🏨 aginst the context of LivAway Suites, developed by West77 Partners. They're planning nationwide expansion. Plus, the sold-out success of their first hotel in Salt Lake City to the strategic expansion across the U.S., this conversation offers invaluable insights for investors, developers, and hospitality pros alike! Key discussion points: The incredible growth of Live Away Suites with 12 hotels open or under construction 🏗️ The success of their first hotel in West Jordan, Salt Lake City 🏙️ What makes LivAway Suites different from traditional corporate hotels 🏢 Expansion plans: From Salt Lake City to Richland, Washington, Smyrna, Georgia, and beyond 🌍 The strategic focus on extended stay properties with fast stabilization ⚡ Franchising plans and how West 77 is behind building a national brand 🏆 Key demand drivers: military bases, hospitals, infrastructure projects, and more 🏥 How LivAway Suites is leveraging demand from infrastructure projects like the Chips Act 🛠️
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Creating a People-First Culture in Hospitality with ARK Pres Lombardo
10/17/2024
Creating a People-First Culture in Hospitality with ARK Pres Lombardo
is President at , where she’s passionate about creating a thriving, people-first culture in hospitality. Lisa shares how focusing on team happiness and growth not only improves relationships but also enhances business performance. 💡 People-First Leadership: How ARK focuses on people for better relationships, reputation, and returns 🔥 Culture in Practice: Why it’s important to define, program, and measure company culture 📊 Growth in 2024: Expanding the team, portfolio, and leadership at ARK Hospitality 🏨 Career Development: Exposing employees to new roles and career paths within the industry 🌟 Success Stories: From property-level roles to C-suite positions – the amazing career trajectories in hospitality 🚀 ARK Hospitality Academy: A unique program that trains employees in leadership and operations Discover how to build a positive workplace culture and unlock growth in the hospitality industry. Thank you to our sponsor, – streamline your hotel operations and empower your team at .
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Hotel Development Outlook: Navigating Interest Rates, Construction Costs & Investment
10/17/2024
Hotel Development Outlook: Navigating Interest Rates, Construction Costs & Investment
At , of and I discussed the latest trends in hotel development and how it’s affected by interest rates, market shifts, and hospitality industry development strategies. Whether you're a seasoned investor or just curious about the future of hotel construction, this conversation offers key insights on what’s coming next. Key discussion points: Current interest rates 📊 and their effect on hotel development 🏗️ Why 50 basis points isn’t enough for a market shift ⚖️ but why there’s hope on the horizon 🌅 What ' data says about new hotel construction in 2024 and beyond 📅 Market predictions: Which cities are primed for outsized RevPAR growth? 🌆 How luxury and upscale segments ✨ are faring against economy properties 💲 The challenges and opportunities in hotel development financing 💰 What to expect if many developers begin building simultaneously 🛠️ The key to getting your hotel project financed in a competitive market 🔑 Don’t miss this in-depth conversation packed with actionable insights for developers, investors, and hospitality professionals! Thanks to for supporting this video.
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903: Creating a Foundation For Increadible Guest Experience
10/16/2024
903: Creating a Foundation For Increadible Guest Experience
One thing every hotel wants to do is create a positive, memorable experience for their guests. Every hotel has its unique challenges to accomplish this goal. Ashley Ewing Parrott, Principal at AEP Hospitality Consulting & The Saturday Crowd, has helped hotels accomplish just that and she is here to share some of her tips.
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Profiting During Shifting Hospitality Markets with Icon Buggsi Patel
10/16/2024
Profiting During Shifting Hospitality Markets with Icon Buggsi Patel
During The Lodging Conference, I finally spoke with legendary hotelier Bakulesh "BUGGSI" Patel to discuss how shifting markets are creating new hospitality industry opportunities. Buggsi shares his investment strategies and offers advice on finding under-the-radar hotel deals that can generate significant returns. 🔥 Buggsi Patel’s investment strategy: How he's capitalizing on institutional assets and market shifts 💡 CapEx insights: Why some hotels are primed for renovation and profit 📈 8-9 cap returns: The financial sweet spot for maximizing profitability 🌍 Targeting the right markets: Buggsi reveals his focus on under-the-radar deals 🏨 Legacy brands resurgence: How neglected hotels can stage a comeback with the right investment 💼 Building relationships: The role of trust in securing high-value deals 🚀 Bright future for hospitality: What Buggsi sees as the biggest opportunities in the industry today Learn more about Buggsi’s strategy and get expert tips on staying ahead in today’s hospitality landscape. Thank you to our sponsor, Unifocus . Streamline your hotel operations and enhance your profitability at unifocus.com. #HospitalityInvesting #HotelierInsights #CapExStrategy #LegacyBrands #LodgingConference #HotelProfitability #HospitalityIndustry #RealEstateInvesting #Unifocus #GlennHaussman #BuggsPatel #lodgingconference
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Boosting Hotel Profitability & Guest Experience with Tech
10/15/2024
Boosting Hotel Profitability & Guest Experience with Tech
Continued coverage from The Lodging Conference 2024 where I chatted Joseph Bojanowski, President of PM Hotel Group. We discuss key strategies hoteliers are usong to combat rising costs and labor shortages by leveraging technology to enhance guest experiences and improve the bottom line. Learn how the PM team are navigating industry challenges with innovative approaches to drive profitability. *Hotel margins are under pressure due to rising labor costs and declining RevPAR. *Strategies to enhance profitability through guest experience and technology. *How PM Hotel Group is using automation and robotics to free up staff for guest interactions. *Innovative learning platforms, including TikTok-style training for younger employees. *Preparing for the future of hospitality amidst labor shortages and economic uncertainty. #LodgingConference2024 #HospitalityTech #HotelManagement #GuestExperience #HotelIndustry #HospitalityInnovation #HotelProfitability #PMHotelGroup #GlennHaussman
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Stonebridge CEO Smith on His Vision for Growth & Industry Insights - Lodging Conference 2024
10/15/2024
Stonebridge CEO Smith on His Vision for Growth & Industry Insights - Lodging Conference 2024
More from The Lodging Conference 2024. Rob Smith, the newly appointed CEO of Stonebridge Companies, shares his thoughts on state of the hotel business, his vision for Stonebridge, how he plans to lead the company, and the challenges and opportunities facing the hospitality industry today. Key Points: • Rob Smith discusses his first 90 days as CEO of Stonebridge Companies. • Insights on focusing on the people, process, and ownership expectations. • Key strategies for improving top-line performance and managing rising expenses. • The impact of mergers on expanding geographic reach and gaining new talent. • How the hospitality business model has evolved post-COVID. • Rob's thoughts on the industry sentiment from the Lodging Conference 2024. #HospitalityLeadership #StonebridgeCEO #LodgingConference #HotelIndustryInsights #HospitalityGrowth #HotelManagement #MergersAndAcquisitions #TopLinePerformance #GlennHaussman #RobSmith #NoVacancy Thansk to Unifocus for supporting this video.
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Remington Hospitality CEO on Wage Trends, AI, and Inbound Travel Recovery
10/12/2024
Remington Hospitality CEO on Wage Trends, AI, and Inbound Travel Recovery
At The Lodging Conference I spoke with Sloan Dean, CEO of Remington Hospitality to discuss key hospitality trends. We talk labor costs, AI’s impact on the workforce, and the future of foreign travel in the US. Key Takeaways: 2024 Outlook: Interest rates are falling, and wage inflation is cooling, providing relief for hotel operations. Labor Costs: Wage growth is slowing, which is crucial since labor is the biggest expense in hospitality. AI & Productivity: AI is not yet job-eliminating in hospitality but is improving productivity, allowing hotels to operate with fewer staff. Foreign Travel Recovery: Foreign inbound travel, particularly from Europe and Asia, is rebounding, offering exciting growth opportunities for 2025. US Travel Trends: While domestic leisure travel has stabilized, outbound US travelers are spending more than ever in foreign markets. What’s Next: Sloan Dean is optimistic about business transient and foreign travel recovering fully by 2025. Sponsored by Unifocus: Streamline your hotel operations and elevate guest satisfaction with innovative technology solutions. Learn more at Unifocus.com.
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Unlocking Hotel Industry Opportunity with Rob Leven, TPG Hotels | Lodging Conference Insights
10/12/2024
Unlocking Hotel Industry Opportunity with Rob Leven, TPG Hotels | Lodging Conference Insights
During The Lodging Conference, Glenn Haussman speaks with Rob Leven, Chief Investment Officer and Principal at TPG Hotels, to discuss the evolving hotel economy post-COVID and where real opportunity is uncovered. From shifting travel trends to capital investment strategies, Rob shares expert insights on how TPG Hotels & Resorts is navigating the new normal. Key Highlights: • Post-COVID hotel economy recovery: What’s next for the industry? • How interest rates and market conditions are driving new opportunities. • The “new normal” in travel: How consumer behavior has shifted. • Capital investments and the role of leisure-focused properties. • TPG Hotels’ strategy for growth in independent New England hotels. • Insight into management opportunities and leadership development at TPG. Don’t forget to subscribe for more in-depth conversations from the hotel industry! Sponsored by Unifocus: Streamline your hotel operations and elevate guest satisfaction with innovative technology solutions. Learn more at Unifocus.com.
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ESLA Icons & Experts: How Data Unlocks Hotel Profitability
10/10/2024
ESLA Icons & Experts: How Data Unlocks Hotel Profitability
We’re diving deep into extended stay hotel profitability with International Hospitality Technology Hall of Famer Cindy Estis Green, the Co-founder and CEO of Kalibri Labs. We’re joined by cohost Doug Artusio, Founder of the Extended Stay Lodging Association, to explore how data-driven insights are reshaping the extended stay market. In this episode, we cover: Kalibri Labs: Gathering data from 30,000+ hotels for unmatched RevPAR insights Why understanding the composition of demand is crucial for extended stay success The rising cost of guest acquisition: From 5% to up to 25% in recent years How to choose the most profitable guest acquisition channels The power of benchmarking to boost your hotel's bottom line Why not all customers are created equal when it comes to profitability Practical examples of how extended stay developers can benefit from data insights Key strategies for operators to target the right business mix The critical role of length of stay in determining hotel success Gain actionable tips on using data to make smarter, more profitable decisions in the evolving hotel landscape. Thanks to Dellisart Hospitality for sponsoring this episode.
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FNA 154: Pineapple Battle!
10/05/2024
FNA 154: Pineapple Battle!
The President of Staypineapple Hotels Dina Belon, and Pineapple loving Dr. Producer Suzanne join Glenn and Craig for pineapple inspired cocktails and bad jokes that cut to the core. See, like that one.
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Unlocking Hotel & Casino Marketing Strategies with Mohegan Sun’s Jesse Sturges
10/05/2024
Unlocking Hotel & Casino Marketing Strategies with Mohegan Sun’s Jesse Sturges
Join Glenn as he visits the legendary Mohegan Sun, a property he's been visiting since it opened in 1996. Jesse Sturges, Director of Strategic Marketing at Mohegan Sun shares evolving marketing and operations strategies at one of the most iconic casino resorts in the country. Main Takeaways: • The evolution of Mohegan Sun since 1996 and how it continues to adapt. • How Mohegan Sun leverages its unique attributes, from the Connecticut Sun WNBA team to live events and expos. Yes, I saw Phish there twice this past summer. • Strategies for connecting with customers through loyalty programs and AI. • The role of AI in personalizing guest experiences. • Creating unique guest experiences through outdoor spaces like the Sun Patio and Game On, Comix and more. • How Mohegan Sun uses smart tools to free up staff, allowing for better customer interactions. Tune in for an inside look at the innovative strategies driving success at Mohegan Sun and beyond!
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