No Vacancy Live and No Vacancy News
Your home for No Vacancy Live with Glenn Haussman and Anthony Melchiorri as well as Friday Night Audit and more! Each show features incredible hospitality leaders that educate and empower listeners.
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Inside Sonesta’s Bold Bet on Extended Stay
04/17/2025
Inside Sonesta’s Bold Bet on Extended Stay
is at ’s with Brian Quinn, Chief Development Officer of , to discuss the brand-new Sonesta Simply Suites prototype to new game-changing AI development tools. 🎯 Key Moments: [00:20] Sonesta’s momentum during uncertain market conditions [00:48] New Sonesta Simply Suites prototype revealed (3-story & 4-story models) [01:40] Why extended stay is still the most attractive segment [02:38] The 3 segments to watch: luxury, extended stay, and economy [03:30] How Sonesta is using AI & its partnership with Paraffin to help developers [04:45] Visualizing your hotel before it’s built: site planning, room count, lobby size & more [06:00] Why this is a game-changer for non-design-focused developers [06:58] AI-backed modeling = better conversations with lenders and investors [07:44] Sonesta’s approach: fast, friendly, flexible—and owner-first [08:34] Glenn’s plans for a “Hostile, Slow & Rigid” hotel brand crushed on-air 🔥 Special thanks to our sponsor: gives you the power to profit. Visit 👍 Like, share, and subscribe if you enjoy hotel business insights without the fluff.
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Red Roof’s Game-Changing Strategy: Exclusive with President Zack Gharib at AAHOA
04/17/2025
Red Roof’s Game-Changing Strategy: Exclusive with President Zack Gharib at AAHOA
Catch this exclusive AAHOA floor interview with Red Roof President Zack Gharib where we discuss his first year in this role and where Red Roof is headed next! 🔍 What You’ll Learn: [00:40] Zack reflects on his first year as President: What went right, what changed, and how 2024 reshaped Red Roof [02:25] The PMS overhaul to HotelKey and why it’s a foundational move for future tech integration [03:05] Big reveal: Red Roof’s new AI-powered revenue management partnership with HotelIQ [05:45] How automation and analytics are helping owners stop leaving money on the table [08:30] Inside Red Roof’s record-breaking franchisee event and why brand confidence is surging [10:45] The "Elevate Tour": How Zack is meeting owners nationwide with clear action plans [13:10] The push for consistency and how property-level upgrades are paying off [15:20] AI + Renovations = Increased revenue—why it’s more than just lipstick on a property [17:45] Guest experience, cleanliness, and front desk smiles: Yes, the basics still matter [20:00] Quality > Quantity: Red Roof’s focused approach to growth [22:30] New national marketing tactics: Connected TV, digital targeting, and next-gen sales strategies [25:00] How Red Roof is balancing tech and human touch to meet modern consumer expectations 🔥 Whether you’re a hotel owner, operator, or just a hospitality geek—you’ll get a ton of value from hearing how Red Roof is evolving to meet today’s challenges head-on. 💬 Drop your thoughts below—What would YOU do to elevate a brand in year two? 🔗 Subscribe for more insider hospitality interviews and content from AAHOA!
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FNA 172: The Michael Jordan of Hotels
04/12/2025
FNA 172: The Michael Jordan of Hotels
Bruce Jordan is a writer, podcaster and hotelier. But tonight he enters the Happy Hour zone with Glenn,. Craig and Producer Dave. We talk more hotel pet peeves, best hotels and stuff we wouldn't say if drinking wasn't involved.
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945: Hospitality Chaos or Comeback? Market Moves, Pipeline Shifts & Survival Tactics for Hoteliers
04/12/2025
945: Hospitality Chaos or Comeback? Market Moves, Pipeline Shifts & Survival Tactics for Hoteliers
📉 The hotel industry is navigating turbulent times — again. But this episode of isn’t about panic — it’s about real talk from the frontlines. I'm joined by () and () to break down what’s happening right now in hospitality — and what savvy operators must do to stay ahead. 👇 Highlights: [00:55] Market jitters & hotelier anxiety: The instability nobody's talking about [3:45] Convention cancellations & the silent collapse of government-adjacent demand [5:20] Economic ripple: Loss of city taxes, F&B revenue, and restaurant closures [7:45] Canadian travelers vanish — a crushing blow to Northeast U.S. tourism [11:35] How to tap your local market like a pro — your community is your new customer [15:25] The pipeline paradox: Record project counts but shrinking room size [18:40] A wave of listings hits the market — who's buying and who's just fishing? [23:10] Why developers are hitting pause — and what smart ones are quietly doing now [27:15] Small business pain: Rising input costs, shrinking margins, and $12 lattes [31:00] Brand conversions, property tax appeals & getting hyper-local for room nights [37:40] Bonus: Bruce’s Vegas weekend + Glenn’s BBQ adventures 🍖🔥 🙌 Special thanks to our advertiser: , Actabl gives you the power to profit. Visit for more.
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944: Why $1,000 Hotel Rooms Are Booming & Service is Sinking
04/10/2025
944: Why $1,000 Hotel Rooms Are Booming & Service is Sinking
Luxury is booming, but so are guest complaints. Today, discusses the return of Starwood Hotels, the explosive growth of ultra-luxury hotels, and systemic service failures plaguing the hotel industry. 🛎️ Special thanks to our advertiser, – giving hoteliers the power to profit. Visit for more. 📌 In this episode, you’ll learn: Why courage—not experience—is the leadership trait hotels desperately need right now Why $1,000+ hotel rooms are no longer rare—and who’s actually staying in them What makes Treehouse Hotels quirky and Baccarat Hotels ultra-luxurious How Starwood’s brand comeback is shaking up the luxury space What irrationally good service really means (and why it’s now table stakes) Glenn & Anthony’s take on economic instability and how it’s impacting hotel development The real reasons why international travelers are skipping the U.S.
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Is Hotel Development on Pause? CoStar's Freitag Breaks Down the Industry’s Crossroads
04/09/2025
Is Hotel Development on Pause? CoStar's Freitag Breaks Down the Industry’s Crossroads
The hotel business is shifting whether we like it or not. I speak with , National Director of Hospitality Analytics at , at the Leadership Conference in Nashville. insights hoteliers, developers, and investors need to hear right now. 👉 In This Episode: 📉 Why operators are nervous — and why developers might be even more so 🏗️ How tariffs and rising material costs are impacting hotel renovation and new builds 💸 The real story behind interest rates and why they might not be the silver bullet ✈️ The dramatic drop in Canadian and European travel—and what it could mean for U.S. destinations like Disney and beyond 🌍 The geopolitical ripple effect ahead of the 2026 World Cup being held in the USA that could disrupt travel behavior 💼 Why luxury hospitality is still thriving—and how to win with affluent travelers 🧠 Smart strategies for branding, guest experience, and surviving economic uncertainty 💥 Special thanks to our advertiser, – giving you the power to profit. Learn more at
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FNA 171: Gen Z Shows Up Gen X and Baby Boomers
04/07/2025
FNA 171: Gen Z Shows Up Gen X and Baby Boomers
We're joined by Fiona Henry, an Analyst at Partner Valuation Advisors. She's new to the industry and lost a raffle during CLIC. Now, she has to be our guest. Let's see how she fares against Glenn, Craig, and Dave. Plus, we introduce April Anarchy, our March Madness rip-off focused on hotel pet peeves.
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943: True Hospitality: Emotional Connections, Industry Insights, and Concierge Secrets
04/06/2025
943: True Hospitality: Emotional Connections, Industry Insights, and Concierge Secrets
Experience the future of hospitality in this thought-provoking deep dive with , Chief Brand Officer at ! Discover how top brands are reshaping guest loyalty, exclusive experiences, and human connection—all while navigating the rise of AI. 🔥 What You'll Learn: - The power of human connection in hospitality—why tech should enhance, not replace it - How Sonesta is redefining loyalty beyond points—giving members brag-worthy access - Exclusive partnerships with Rolling Stone, SailGP & Rioja—making unforgettable travel experiences - he secret to differentiating brands in a competitive industry beyond price wars Why humor, authenticity & resonance create stronger brand-customer bonds A special thanks to — Actabl gives you the power to profit. Visit to learn more! 🎧 Listen now and be part of the conversation shaping the future of travel!
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942: Inside Delmonico’s: Secrets of the Legendary Steakhouse
04/04/2025
942: Inside Delmonico’s: Secrets of the Legendary Steakhouse
Today we’re going back in time to the oldest fine dining restaurant in the U.S.; Delmonico’s. Managing Partner of DHG, shares its fascinating history, revival, and modern-day magic of this legendary steakhouse! 🍽️🔥 Also on we explore: • 🏛️ The incredible 186-year history behind Delmonico’s and its impact on American dining. • 🍷 How the new team is balancing tradition with fresh innovation. • 🥩 The secret behind their legendary steaks (yes, we asked!). • 💡 The role of hospitality in creating an unforgettable dining experience. • 🎭 The myths, the legends, and the real stories behind this institution. 💼 Special thanks to our advertiser, , they give you the power to profit. Visit them at @ for supporting this episode! 🔔 Don’t forget to like, comment, and subscribe for more insider stories from the hospitality world!
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941: True Hospitality: Emotional Connections, Industry Insights, and Concierge Secrets
04/02/2025
941: True Hospitality: Emotional Connections, Industry Insights, and Concierge Secrets
We’re joined by , author of True Hospitality: Lessons Learned from Behind the Concierge Desk. On this we talk: · Hospitality Industry Predictions: Anthony shares his take on upcoming challenges and opportunities. · The Power of Emotional Connections: Learn how creating genuine connections can transform guest experiences. · Concierge Stories Unveiled: Jamie shares jaw-dropping moments from her time as a concierge, including a Botox-saving wedding miracle! · Finding Passion in Hospitality: From sports journalism to hotel lobbies — Jamie’s journey proves life can surprise you. · Practical Advice for Hospitality Pros: How to navigate uncertainty, adapt, and excel in this ever-changing industry. Special thanks to our sponsor, — giving hoteliers the power to profit. Visit today Find Jaime’s book: Don't miss this thought-provoking, fun, and insightful conversation! Like, subscribe, and share to stay tuned for more inspiring episodes.
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Transforming Hotel Restaurants: Secrets to F&B Success
04/01/2025
Transforming Hotel Restaurants: Secrets to F&B Success
📄 I’m joined by Steve Palmer, Founder of Indigo Road Hospitality Group, where we discussed rethinking hotel F&B to drive profitability and create unforgettable guest experiences. Recorded during the Hunter Hotel Investment Conference. 🔥 In this episode: 🍽️ Why "Hotel Restaurants" Are Outdated – Build restaurants inside hotels that locals love. 💡 Revolutionize F&B Profitability – Learn how some hotels see 50% of total revenue from food and beverage. 🧠 Break Free from Old Habits – Stop doing things "just because we've always done them." ☕ Creating Vibrant Spaces – Coffee bars, brunch options, and innovative dining that enhance the guest stay. 🤝 When to Bring in an F&B Operator – Why it's crucial to involve experts early and avoid last-minute failures. 🏨 Elevate the Emotional Connection – Turn a stay from "just a bed" into a complete experience. 🙌 Special Thanks to Our Sponsor: A big shoutout to Actabl—they give you the power to profit! Check them out at to learn how to supercharge your hotel's profitability. 👉 Don’t miss this game-changing discussion! Like, share, and subscribe to stay updated with the latest insights in hospitality. #HotelF&B #HospitalityInnovation #FoodandBeverage #HotelProfitability #Actabl #NoVacancyLive #HotelRestaurants #GlennHaussman #HunterConference
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FNA 170: Coury Connection
03/29/2025
FNA 170: Coury Connection
Tonight we welcome the first father and son duo on the show, and of . They'll be sharing cocktails and stories with Glenn, Craig and Producer Dave. as we celebrate the end of the week.
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From Guest Service to Smart Business: How Chris Green Shapes Hospitality Success
03/29/2025
From Guest Service to Smart Business: How Chris Green Shapes Hospitality Success
I was in Houston yesterday and chatted with friend and industry icon . We discuss the evolution of guest service and smart business practices in the hotel industry. We recorded this before we hit the stage for an event with the Greater Huston during their monthly membership meeting. 🔥 What You’ll Learn: How Chris Green’s leadership philosophy focuses on balancing exceptional guest experiences with operational excellence. Insights into Houston's booming hospitality scene and what’s driving its growth. How to create a culture that keeps teams engaged and motivated. The role of technology in transforming guest satisfaction and operational efficiency. Why understanding market trends can give hoteliers a competitive edge. 💡 A special thanks to our advertiser, —giving you the power to profit! Check them out at . 📲 Hit that subscribe button and don’t miss out on more exclusive interviews and industry insights!
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940: Why Cash Flow is King in Today’s Hospitality Market
03/27/2025
940: Why Cash Flow is King in Today’s Hospitality Market
Today we’ve got Russ Flicker, Co-Founder and Managing Partner of AWH Partners. He’s got the latest scoop on hotel investments, asset management, and market trends. From uncovering off-market deals to navigating high-interest rate environments, Russ offers real talk about what’s driving (and slowing) hospitality transactions today. 🔥 Highlights: • State of the Hospitality Market: Why some properties are thriving while others are struggling. • Investment Realities: Why high interest rates are forcing a shift from creative repositioning to focusing on cash-flowing assets. • Urban Market Insights: The challenges and opportunities in cities like New York, San Francisco, and Chicago. • Group vs. Transient Demand: Why group business growth is critical and how it impacts hotel profits. • Opportunities in Secondary Markets: Why deals in the $15M equity range can offer higher yields. • Technology and Data: How proprietary tech is giving AWH Partners a competitive edge in decision-making. 🎤 Bonus Insight: Russ and Glenn take a nostalgic trip down memory lane, discovering they both grew up just miles apart on Long Island! 💡 Key Takeaway: Discipline is key in today's challenging market. Stick to your metrics, stay patient, and be ready when the next opportunity arises. 🙏 Special Thanks to Our Advertiser: Actabl – giving you the power to profit! Visit Actabl.com to learn how tools like ProfitSword can help you make better business decisions. 📢 Don't Miss Out: • Subscribe and follow No Vacancy wherever you get your podcasts. • Share this episode with your network and stay ahead of hospitality trends! #HospitalityInvestment #HotelBusiness #HotelDevelopment #NoVacancy #AWHPartners #RealEstate #HotelTrends #AssetManagement #GroupBusiness #TechnologyInHotels #Actabl #HospitalityInsights
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Unlocking Hospitality Success: The Power of Local Networking
03/26/2025
Unlocking Hospitality Success: The Power of Local Networking
Want to fast-track your hospitality career and be in the room where it happens? I’m chatting with Dorothy Roberts, President of the Long Island Hospitality Association and a hotel investor, to reveal how local industry associations can supercharge your career and strengthen your community. 📌 What You'll Learn: How networking with the right people can open unexpected doors 🚪 The real benefits of joining a local hospitality association 🤝 How Long Island's hospitality scene is evolving and growing 🌍 Why mentoring young professionals is crucial for the industry's future 👩🎓👨🎓 How you can get involved and make an impact in your own community 🏨 A special thanks to our advertiser, Actabl—giving you the power to profit! Check them out at . Don’t just watch—engage! Drop a comment, hit like, and subscribe for more insider hospitality conversations! #HospitalityIndustry #Networking #CareerGrowth #HotelLife #NoVacancyPodcast #HospitalitySuccess #Actabl #HotelInvestor #LongIsland #TravelIndustry
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RainesCo’s Big Moves: Growing, Innovating & Building New Deals | Hunter Hotel Conference
03/25/2025
RainesCo’s Big Moves: Growing, Innovating & Building New Deals | Hunter Hotel Conference
While at the I spoke with and from . They discuss how they’ve managed to scale their company, integrate new technologies, and keep momentum going while staying true to their values. ✅ Key Highlights: 📈 Added 23 new hotels in 2024, including ground-up developments and third-party management. 💡 Leveraging technology and accounting system alignment to maximize efficiency. 🏨 Innovative deal structures using historic adaptive reuse, tax abatements, and forgivable loans. 🔥 Exciting openings ahead, including three new properties and expanding the investor base. 😅 Balancing high growth while avoiding burnout—plus some self-deprecating humor on the grind! 🎯 Why Watch: Get inspired by how RainesCo keeps expanding without compromising quality. Plus, enjoy the humor and honest insights about the challenges of hotel growth. 💙 Special Thanks to Our Advertiser: A big shoutout to — actabl gives you the power to profit! Check them out at . 👍 Don’t forget to like, share, and subscribe for more behind-the-scenes insights from the Hunter Conference!
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Navigating the Year of Hospitality Whiplash
03/24/2025
Navigating the Year of Hospitality Whiplash
📚 While at the I chatted with Felson, President & CEO at , an expert hotelier and management company leader, about the wild ride the hotel industry is on in 2025. From fluctuating group demand to unpredictable business travel, this conversation dives deep into strategies for staying ahead. 🔥 Key Takeaways: 📉 Volatility in the Market: Why 2025 feels like the "year of whiplash" and how to stay agile. 🎯 Strategic Revenue Management: The importance of real-time data and making split-second decisions. 💡 Tech That Enhances Guest Experience: Leveraging technology to improve efficiency while maintaining a people-first culture. 🏨 Evolving Guest Preferences: How younger travelers prefer contactless, seamless interactions. 🕰️ Productivity and Scheduling: Using tech to optimize labor costs and enhance guest satisfaction. 🤖 Tech Meets Hospitality: Todd highlights the delicate balance between using technology to reduce operational friction and ensuring the guest still feels a human connection. Learn how automation can free up staff to focus on meaningful interactions and make your operations more profitable. 👉 Don’t miss this insightful conversation packed with actionable strategies to navigate uncertainty and keep your business thriving. 🎥 Watch Now and Stay Ahead in Hospitality! 💡 Shoutout to Our Sponsor: Special thanks to — the software behind every great host. Check them out at to learn more about how they’re transforming hospitality.
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Why Dual-Branded Hotels Are Changing the Game: Insights from Hilton Leaders
03/21/2025
Why Dual-Branded Hotels Are Changing the Game: Insights from Hilton Leaders
While at the I chatted with , Global Brand Leader and , Global Brand Head - Tempo by Hilton with , to discuss the explosive growth and benefits of dual-branded hotels. Learn how pairing brands like Homewood Suites and Tempo by Hilton creates incredible value for owners and unforgettable experiences for guests. 🔍 Key Highlights: Booming Growth: 20% of Homewood Suites’ pipeline is now dual-branded, with 11 active Homewood/Tempo deals. Elevated Guest Experiences: Cross-brand amenities like fitness centers and coffee from Bluestone Lane create a seamless experience. Faster Brand Ramp-Up: New brands like Tempo gain traction quicker by leveraging established names like Homewood. Smart Design Innovations: Learn how Hilton reduced square footage by 12,000 ft², optimizing space while maintaining guest satisfaction. The Art & Science of Hospitality: Balancing data-driven design with real-world guest feedback to refine future prototypes. Success in Raleigh: Explore the success of the dual-branded Tempo and Homewood property in Raleigh, NC, and what’s driving its exceptional performance. 🏨 Why It Matters: Dual-branded properties are no longer a trend—they’re a proven strategy that benefits owners, guests, and brands alike. 🙌 Special Thanks to Our Sponsor: Gives you the power to profit. Learn more at 🔗 Listen Now: ✅ Like, Share, and Subscribe to stay updated with the latest in hotel innovation and investment.
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Scaling Smart: How Naples Hotel Group Leverages Tech & Strategy to Grow Rapidly
03/20/2025
Scaling Smart: How Naples Hotel Group Leverages Tech & Strategy to Grow Rapidly
I’m with , CEO of , at the ! We discuss how My Place is carving out a unique space by focusing on smaller markets and building strong relationships with franchisees and communities. 🔑 Highlights You Won't Want to Miss: 🎯 Loyalty Driven by Listening: Discover how My Place leverages guest feedback to refine and grow their loyalty program. 🛏️ What Guests Love Most: A focus on quality, clean rooms, and comfortable stays keeps guests coming back. 🌍 Strategic Growth in Secondary Markets: Why My Place thrives where others miss opportunities. 🤝 Building Relationships, Not Just Selling: The secret behind My Place's success is connecting with communities and business owners. 📈 Looking Ahead to 2025: Expect 15% growth in footprint with exciting developments on the horizon. 💡 Bonus Insight: Ryan and Glenn share their thoughts on staying motivated even when the industry faces uncertainty—and yes, expect some top-tier dad jokes from Glenn! 👉 Subscribe, Like, and Share for more engaging hospitality industry insights and behind-the-scenes content! Actabl gives you the power to profit. Check out at
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Why My Place Hotels is Thriving in Secondary Markets
03/20/2025
Why My Place Hotels is Thriving in Secondary Markets
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Hotel Equities CEO Rahinsky on Unlocking Hotel Growth: Tech, Talent & Industry Trends
03/18/2025
Hotel Equities CEO Rahinsky on Unlocking Hotel Growth: Tech, Talent & Industry Trends
Today I’m at the Hunter Hotel Investment Conference where I cornered , President and CEO of , to discuss challenges facing hotel developers, owners, and operators. Don’t miss this one!!! 🔍 Key Highlights: State of the Industry: Why 2024 feels like “Groundhog Day” with a push for stability. Development Insights: Capital loosening up, sidelined money ready to flow, and new projects on the horizon. Tech’s Role in Profitability: How smart hoteliers are leveraging technology to reduce costs and maintain profitability. Wage Pressures & Talent Retention: Why paying people fairly is no longer optional—and how technology helps balance the P&L. Humanity in Hospitality: Glenn’s mantra for 2025 — reminding us that people serving people is the heart of hospitality. Talent Has Won: Brad shares why the “war on talent” is over, and how businesses must adapt to keep their best people. 💡 What’s Next? Brad predicts a positive outlook for the year ahead, with real changes expected by NYU (June) and Lodging Conference (October). Don’t miss his bold predictions and actionable insights! 👉 Like, Subscribe, and Share to stay ahead of the curve in hospitality innovation! Text hotel to 66866 for our newsletter. Thanks to for supporting this video. Visit them at
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Mastering Hotel Leadership: The Art of Remote Team Management
03/18/2025
Mastering Hotel Leadership: The Art of Remote Team Management
What does it take to orchestrate a hotel like a maestro leading an orchestra—especially when your team is spread across the country? In this insightful conversation I had during 's THRIVE conference with , Area General Manager Senna House Hotel Scottsdale, Curio Collection by , we dive deep into the challenges and strategies of modern hotel leadership. 🔹 Key Takeaways: 🎼 The "Hotel Orchestra" Effect – Why managing a hotel is like conducting a symphony (even when your team is remote). 📢 Communication is Everything – How to keep remote team members engaged, involved, and feeling like they're sitting right next to you. ⚖️ Balancing Big Personalities – The secret to leading strong professionals without losing control. 🏆 Empowerment vs. Accountability – The fine line between trusting your team and verifying their success. 📊 Young GMs Take Note! – The #1 skill every aspiring general manager needs to build confidence and credibility. 🏨 What Guests REALLY Want – The simple yet powerful formula to keep guests happy and coming back. 💡 Whether you're a seasoned hotelier or just stepping into leadership, this episode is packed with real-world insights, candid advice, and leadership gold you won’t want to miss. Visit our friends at at 🔔 Hit subscribe and join the conversation!
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Mastering Hotel Strategy: Insights from Hall of Fame GM
03/16/2025
Mastering Hotel Strategy: Insights from Hall of Fame GM
🚀 How do top hotel GMs stay ahead in a constantly shifting market? , Area General Manager with , shares real-world insights on navigating group declines, adapting to shifting business trends, and making the most of every revenue opportunity. 🔹 Recorded live at Remington Hospitality’s THRIVE Conference in Sugar Land, Texas! 🔹 Key takeaways from this episode: Adapting to Market Shifts: How federal job cuts impact government per diem travel and what hoteliers can do about it. Revenue Strategy Unpacked: The art of balancing group, transient, and business travel to keep your hotel profitable. Pro Tips for Young GMs: The must-know strategies for understanding your market, leveraging AI tools, and trusting your gut. The Power of Learning: Why even after 38 years in the industry, Sherri still learns something new every day. 🎧 Don’t miss this conversation packed with actionable strategies to help your hotel thrive! 💡 Special thanks to – The power to profit is just a click away: 👍 Like, Comment & Subscribe for more hotel industry insights!
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🔥 The Secret to Sales Success: Attitude, Aptitude & Thinking Differently! 🔥
03/16/2025
🔥 The Secret to Sales Success: Attitude, Aptitude & Thinking Differently! 🔥
🚀 Want to know the secret sauce behind successful hotel sales teams? In this episode, we chat with , EVP of Sales at , about how investing in people, shaking up hiring strategies, and next-level training can transform a sales team from good to unstoppable! 💡 Key Takeaways: ✅ Hire for Attitude AND Aptitude – It’s not just about personality; it’s about the drive to learn and excel. ✅ Think Outside the Box – Work-from-home policies, sign-on bonuses, and industry crossovers bring fresh talent. ✅ Invest in Training – New sales training initiatives with Master Connections are shaping the next generation of sales pros. ✅ Back to Basics – Shop calls and foundational training ensure sales teams are equipped for success. ✅ A Leadership Mindset – Jaime shares why she wants to hire people who want her job—because ambition fuels growth! 👀 Are you ready to rethink how you build a winning sales team? Hit play NOW and join us in this engaging conversation! 🎧 💬 Comment below: What’s the best hiring advice you’ve ever received? 🔗 Shoutout to our sponsor, , they give you the power to profit. Learn more at
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Revolutionizing Hotel Staffing: Remington Hospitality’s Game-Changing Approach
03/13/2025
Revolutionizing Hotel Staffing: Remington Hospitality’s Game-Changing Approach
The hospitality industry is facing a staffing crisis, but has a bold strategy to turn the tide. I’m at Remington’s annual Thrive Conference where I chatted with , Chief Human Resources Officer, to discuss innovative solutions that are redefining how hotels attract and retain top talent. 🔹 Key Takeaways: ✅ No-Cost Education for Employees – Remington offers free certifications, ESL courses, and career development, with over 150 participants in just two weeks since rolling out a new program. ✅ Reducing Turnover & Boosting Retention – A strategic focus on leadership training, internal promotions, and career pathing keeps employees engaged. ✅ Game-Changing Learning Management System – A mobile-friendly platform providing 24/7 access to professional development resources. ✅ Flexibility is Key – Meeting employees where they are with scheduling, benefits, and learning opportunities. ✅ Actionable Advice for Hotel Leaders – Practical tips on creating a workplace culture that retains top talent, even for small businesses. Don’t miss out on this powerful discussion that could transform your hotel’s workforce strategy. Hit LIKE, SUBSCRIBE, and SHARE if you’re ready to build a stronger team! 🔗 Sponsor Shoutout: Thanks to for supporting this episode! Check them out at .
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939: Exclusive inside look at the $1 BILLION Gaylord Pacific Resort & Convention Center
03/11/2025
939: Exclusive inside look at the $1 BILLION Gaylord Pacific Resort & Convention Center
🚨 Get an exclusive inside look at the $1 BILLION Gaylord Pacific Resort & Convention Center as it nears its soft opening! 🚨 Join me as I chat with: 🔥 – Founder & CEO, MJS Hotels Consulting 🔥 – General Manager, Gaylord Pacific 👉 What You’ll Discover: 🏗️ 16 Years in the Making: How this massive project came to life 🎉 The Hiring Frenzy: 29,000 job applicants & the wildest job fair ever 🌊 Unmatched Resort Amenities: Five pools, waterfront views & a game-changing sports bar 🏨 1,600 Rooms & 89 Suites: Including presidential penthouses with insane views 🏢 150,000 Sq. Ft. Convention Center: The largest pillarless ballroom in California 🍽️ 12 Restaurants & Bars: Including a Cali-Baja hotspot & a 75-ft TV sports bar 🚀 Behind-the-Scenes Footage: Exclusive drone tour of the property ⚡ Soft opening in just 65 days! Is this the ultimate hospitality launch of the decade? Hit LIKE, SUBSCRIBE, and drop a comment on what excites you most about Gaylord Pacific! 🔗 Sponsor Shoutout: Big thanks to for supporting hospitality pros! Check them out at
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Mastering Hospitality in Uncertain Times | Glenn Haussman & Cesar Wurm @ CLIC
03/06/2025
Mastering Hospitality in Uncertain Times | Glenn Haussman & Cesar Wurm @ CLIC
Today I chat with from at the ! From navigating economic uncertainty to seizing growth opportunities, this conversation is packed with insights for hotel pros. 🔹 What You’ll Learn: How IHG is adapting to government travel shifts 🔄 Why group & events business is a major bright spot ✨ Pricing pressure vs. guest experience – striking the right balance 💰 How emotional connections can justify premium rates ❤️ The future of leisure and business travel trends 🚀 Tune in for expert takes on the state of hospitality in 2025! 📩 Subscribe & Stay Updated: Text "HOTEL" to 66866
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938: Luxury River Cruising in Vietnam: The Heritage Line Experience
03/05/2025
938: Luxury River Cruising in Vietnam: The Heritage Line Experience
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937: Inside the Stunning Le Meridien Fort Worth – A Must-See Adaptive Reuse Hotel Tour!
03/04/2025
937: Inside the Stunning Le Meridien Fort Worth – A Must-See Adaptive Reuse Hotel Tour!
Step inside Le Meridien Fort Worth with Glenn Haussman and General Manager Chase Chasteen for an exclusive tour of this beautifully transformed historic building. From a 1928 auto garage to a modern luxury hotel, this property is packed with unique design, thoughtful touches, and a rich history you won’t want to miss. 🔥 What You’ll Discover: Historic Transformation – Learn how a 1928 parking garage became a stunning hotel while preserving its roots. Hidden Design Details – From custom Hermes artwork to Texas-inspired decor, every corner tells a story. Rooftop Lounge & Secret Bar Features – Find out what makes Annex one of the best rooftop bars in Fort Worth. Luxury Suites & High-Tech Amenities – Peek inside the rooms and see smart design at work. Next-Level Meeting & Event Spaces – A look at the high-tech boardrooms and multifunctional spaces perfect for any event. Why This Hotel Stands Out – From mid-century modern vibes to a brasserie with a Texas twist, discover what makes this hotel unique. Hit LIKE if you love adaptive reuse projects, and SUBSCRIBE for more incredible hotel tours!
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FNA 168: FNA'S First (and maybe last) Awards Show
03/01/2025
FNA 168: FNA'S First (and maybe last) Awards Show
Welcome to Friday Night Audit, the show that takes hotel industry networking, adds tequila, and lets the chaos unfold! This week, we’re hosting our first-ever Friday Night Audit Awards, where we recognize the most questionable achievements in our show’s history. 🏆 👀 What’s in this episode? 🍹 Worst Cocktail of the Year – A drink so bad, it deserves an intervention. 🎣 Best Remote Episode – Because fishing in NYC led to something legendary. 🤡 Glutton for Punishment Award – For that one guest who just won’t stop coming back. 🍌 Top Banana Moment – Who went completely off the rails (in the best way)? 💨 Fastest Guest Escape – Someone who couldn’t get out of here fast enough! 🎤 Best Impersonation – A surprise guest shows up with a yuuuge announcement. 🔥 And SO MUCH MORE hilarious, unfiltered nonsense! Grab a drink (hopefully not vodka mixed with vodka 🤢) and join Glenn, Craig, and the FNA All-Stars as they celebrate, roast, and attempt to survive a night of epic absurdity. 👉 Subscribe now for more hotel industry laughs, insider shenanigans, and the occasional award that nobody asked for!
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