No Vacancy Live and No Vacancy News
Your home for No Vacancy Live with Glenn Haussman and Anthony Melchiorri as well as Friday Night Audit and more! Each show features incredible hospitality leaders that educate and empower listeners.
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FNA 161: Are we Minton Something?
12/21/2024
FNA 161: Are we Minton Something?
In the final show of 2024, we welcome industry speaker Ryan Minton. Shame he couldn't figure out how to talk his way out of hanging with Glenn, Craig and Doctor Producer Suzanne.
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918: Year End Wrap up with Anthony & Glenn
12/19/2024
918: Year End Wrap up with Anthony & Glenn
Anthony & Glenn are here to wrap up 2024. We talk about their favorite moments of the year, highlights of the show, and what to expect in 2025.
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ESLA: Beat the Complex World of Hotel Insurance
12/19/2024
ESLA: Beat the Complex World of Hotel Insurance
In the final ESLA Icons & Experts of the year we’re tackling an issue affecting every extended stay hotelier: Insurance! I’m joined by ESLA Chair and Founder, Doug Artusio, also CEO of Dellisart Hospitality. We’re joined by Peggy Roberts & Laura Betten of AON – Insurance experts shedding light on market trends and risk management. Key Topics Covered: The rising cost of insurance: What’s driving the increase? Post-COVID underwriting changes affecting extended stay properties. How to build trust and partnerships with insurance providers. The importance of tailored coverage and loss prevention strategies. Navigating state-specific regulations and multi-state challenges. Pro tips for mitigating risks like human trafficking and property liability. Key takeaways include: The Sophistication of Hotel Ownership: Hotel owners face increased complexities in managing franchise contracts, banking requirements, and insurance policies. This necessitates a strategic approach to compliance and coverage. Proactive Insurance Strategies: Owners should adopt a forward-thinking approach to insurance by engaging with brokers early, leveraging industry data, and analyzing risks specific to property types and locations. Three-Pronged Support: Effective hotel management relies on a triad of support from CPAs, legal advisors, and insurance brokers. Each plays a vital role in mitigating risks and ensuring compliance. Data-Driven Risk Assessment: Insurance brokers like Aon use industry data to anticipate risks and tailor solutions. Predictable issues (e.g., fire sprinkler misuse or cooking accidents) and unforeseen events (e.g., vehicle crashes into buildings) require balanced, data-informed coverage. Flexibility and Alternatives: Hotel owners dissatisfied with current insurance arrangements can seek reviews and alternative plans, even mid-term. Building trust with brokers involves detailed program evaluations before commitments. Group Purchasing Power: Leveraging economies of scale through pooled arrangements or associations can significantly reduce costs and improve negotiating power with insurers. Options like captive insurance allow owners to retain premiums and build a collective rainy-day fund. Creative and Custom Solutions: Owners should prioritize partnerships with brokers who listen, innovate, and offer tailored solutions rather than just annual policy renewals. Regular Reviews and Reassessments: The importance of reevaluating all costs, including insurance, was emphasized, with advice to actively explore market options for potential savings and enhanced coverage. 🎙️ Don’t miss this enlightening conversation! Thanks to for supporting this video. Thanks to for sponsoring this video. 🔗 Subscribe for more episodes: Text Hotel to 66866 🔔 Turn on notifications to stay updated! #HotelInsurance #ExtendedStay #HospitalityInsights #NoVacancyLive #RiskManagement #HotelOperations #InsuranceTips #AonExperts
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917: Revolutionizing Hospitality: From Jails to Times Square with HEI Hotels
12/18/2024
917: Revolutionizing Hospitality: From Jails to Times Square with HEI Hotels
Join us for a captivating conversation with Clark Hanrattie, Partner at HEI Hotels & Resorts, as we explore how creative thinking, bold investments, and a deep understanding of hotel operations are reshaping the hospitality industry. 🔑 Key Highlights: The Liberty Hotel Story: Transforming a Boston jail into a luxury hotel and setting the tone for innovative hospitality. The Renaissance Times Square: Reinventing a legendary property into a modern marvel with unmatched views and brand-defining upgrades. Inside the Deal-Making Process: Discover the bold moves and sharp negotiations that led to landmark acquisitions. A Unicorn in the Industry: What makes certain professionals stand out in hospitality. HEI’s Evolution: From private equity to a leading third-party operator, learn about the strategic shifts that defined HEI’s success. Maximizing Iconic Locations: How to leverage Times Square's magic for year-round revenue, especially during events like New Year’s Eve. Expanding Through Relationships: The company's growth from 38 hotels 12 years ago to 110 hotels today, achieving $2.6 billion in annual revenue. Private Equity and Investment Expertise: In-depth understanding of private equity structures and real estate investment dynamics enables alignment with institutional investors. 🎙️ Follow No Vacancy for more amazing insights! #HospitalityInnovation #HotelInvestments #LuxuryHotels #HospitalityLeadership #TimesSquare #CreativeHospitality #HotelIndustry #NewYearsEveHotels #BusinessStrategy #hotels #hotelnews
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916: Hospitality Underdogs
12/18/2024
916: Hospitality Underdogs
Santiago Leon, COO and Managing Partner of Spearhead Hospitality, is here to define what is a "Hospitality Underdog" and why Spearhead Hospitality prides itself on taking on projects no one else wants.
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FNA 160: Cain and Unable
12/15/2024
FNA 160: Cain and Unable
Lisa Cain, Ph.D. is an Associate Professor at Florida International University, and much smarter than Glenn, Craig, and yes, even Dave. Grab a drink or whatever and kick off the weekend watching her outwit and outlast our Friday Night Audit crew.
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Overtime Rules and Hotel Industry Impacts: Insights with AHLA’s Chirag Shah
12/13/2024
Overtime Rules and Hotel Industry Impacts: Insights with AHLA’s Chirag Shah
What YOU need to know about the court ruling against Department of Labor regarding overtime pay. I’m with Chirag Shah, EVP of Federal Political Affairs at the American Hotel and Lodging Association (AHLA), unpacking this and potential Department of Labor overtime rule changes. Here’s what you’ll learn: • What’s happening with overtime rules: The Department of Labor’s proposed changes and their potential to increase the threshold for exempt employees to nearly $59,000 by 2025. • Why it matters: The practical impacts on hotel owners, operators, and employees, from payroll adjustments to workforce morale. • A one-size-fits-all challenge: How regional differences (e.g., Manhattan, NY vs. Manhattan, KS) complicate these regulations. • The industry’s response: AHLA’s advocacy efforts to create a fairer and more practical solution for hoteliers. • What’s next: How potential appeals and administration changes could shape the future of these rules. 📌 Learn more • Visit to stay informed and join the advocacy.
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915: The Hotel Financial Coach Will Make You Profitable!
12/13/2024
915: The Hotel Financial Coach Will Make You Profitable!
David Lund, the Hotel Financial Coach, talks about how he's helping some of the largest companies with their financial literacy. How can people improve in one of the most important parts of the industry and how is the financial field evolving within the industry?
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914: Dreamscape's $340 Million Phase 1 Rio Las Vegas Reinvention
12/11/2024
914: Dreamscape's $340 Million Phase 1 Rio Las Vegas Reinvention
🎲 Step inside the newly transformed Rio Las Vegas! I’m going behind the scenes with Patrick Miller, President & CEO of Rio Las Vegas, to explore the exciting upgrades and vibrant energy that are redefining this iconic property. =] 🔑 In this episode, we cover: • Rio’s rich history as the original locals’ hangout and its unique all-suites concept. • Dreamscape’s vision for reviving the property with redesigned rooms, upgraded casino floors, and exciting new amenities. • A sneak peek into the National Finals Rodeo (NFR) festivities, including live music, pop-up bars, and Western lifestyle showcases. • 💡 The philosophy behind making the Rio an accessible, fun destination for locals and visitors alike. • 🎰 How Rio Las Vegas is modernizing its casino floor with the latest games and a guest-first approach. We found Chief Gaming Officer Kevin Sweet and he joins too! • 🍴 The vision behind Rio’s revamped dining experiences, including approachable, high-quality options like the new food hall concept. • 🎭🎤 From Penn & Teller celebrating 50 years to the whimsical "WOW" show and the Comedy Cellar, explore the diverse performances at Rio. • 🏢✨250,000 square feet of versatile event space, hosting everything from poker tournaments to corporate events. • 🔮 Hear insights on how Rio plans to innovate while maintaining its legacy. • Chris Kuroda’s (Phish’s light show creator) mesmerizing year-long light installation that turns the building into a work of art. • The addition of local-friendly loyalty programs offering faster rewards compared to the Strip. 🌟 Don’t forget to like, comment, and subscribe for more exclusive content from the world of hospitality and travel! 🎧 Tune in for a behind-the-scenes look at the vibrant updates and the future of the Rio! #RioLasVegas #HospitalityInsights #CasinoTransformation #LasVegasLocal #LiveMusic #LuxuryTravel #VegasNFR #EntertainmentRedefined #AllSuitesExperience #novacancy #hotels #hospitality
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FNA 159: Reinventing Rio
12/07/2024
FNA 159: Reinventing Rio
Live from the Rio in Las Vegas! Dreamscape just invested $340 million into its first phase reinvention of this iconic property. Glenn is onsite having a great time with Kevin Kenny, Brand Marketing Manager at Riio who shares everything about NFR and more. Craig, Dave and Suzanne ate here too. Bonus guest, John Sturgess of Adogo. Join us for our happy hour show and kick off your weekend with a laugh!
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Virgin Las Vegas And Leveraging Citywide Events
12/07/2024
Virgin Las Vegas And Leveraging Citywide Events
🎙️ I’m in Las Vegas with Cliff Atkinson, President of Virgin Hotels Las Vegas, where we talk about the city's unmatched event scene, how Virgin Hotels connects with Las Vegas culture, and the endless energy of the Entertainment Capital of the World. 📌 In This Episode: 🤠 NFR Rodeo Magic: Virgin Hotels’ proximity to the rodeo and how they embrace the cowboy spirit with shuttles, live music, and themed experiences. 🏎️ Formula 1 Insights: Behind the scenes of Virgin Hotels’ role as the "unofficial home of F1" and what makes F1 in Las Vegas a global spectacle. 🎵 Citywide Synergy: How Las Vegas handles multiple blockbuster events on the same night, from UFC fights to George Strait concerts. 🌍 Cluster Effect: The unique ability of Las Vegas to host large-scale events like AWS, EDC, and more with seamless logistics. 📅 What’s Next for Virgin Hotels: Upcoming events like AVN, EDC partnerships, and the ever-growing calendar of entertainment. ✈️ Why Las Vegas is #1: From proximity to the airport to hosting 300,000+ people over a weekend, no city does it better. 📢 Ready to experience the ultimate entertainment destination? 📲 Don’t forget to like, comment, and subscribe for more insider hospitality insights! #VirginHotelsLasVegas #LasVegasEvents #NoVacancyLive #HospitalityInnovation #NFR2024 #F1LasVegas #EntertainmentCapital #LasVegasRodeo #LasVegasUFC
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FNA 158: Pineapple Frenzy
11/30/2024
FNA 158: Pineapple Frenzy
Who’s the greatest pineapple of them all? The Wise Pineapple Christine Trippi, or is it Dina Belon, President at Staypineapple Hotels? Maybe it’s our very own Doctor Producer Suzanne?? Join them and Glenn, Craig and Dave as we celebrate the start of the weekend. Plus, an interview with Petey Pineapple, the international symbol of hospitality.
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913: Chicken Ranch Casino Resort
11/27/2024
913: Chicken Ranch Casino Resort
Lloyd Mathiesen, chairman of the Chicken Ranch Rancheria of Me-Wuk Indians, joins to talk about the opening of he Chicken Ranch Casino Resort. Earlier this year, Chairman Mathiesen spearheaded the efforts in the Chicken Ranch Rancheria v. California lawsuit, which resulted in the Department of the Interior approving secretarial procedures for the Chicken Ranch Rancheria Me-Wuk Indians of California. This lawsuit has long standing implications and Chairman Lloyd will explain it.
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In Memorium: Flashback Interview with Harris Rosen: His Career Jouney
11/26/2024
In Memorium: Flashback Interview with Harris Rosen: His Career Jouney
On this special episode we’re honoring the memory of world class hotelier Harris Rosen, who passed away yesterday at age 85. He joined us a few times on No Vacancy, but my first interview with him was back in 2017 when we were audio only. It was episode #43 for those wanting to hear the entire show that does not include Mr. Rosen. I chose this show because it focuses on his history, success and philanthropy. He may be the most renowned figure in the Orlando hospitality industry who has significantly shaped that market’s hotel landscape. We discuss his incredible career, starting with his instrumental role in developing Walt Disney World's Contemporary Resort and Polynesian Village Resort. Discover how his innovative ideas and relentless focus on operational efficiency contributed to the success of these iconic properties. He shares his experiences from working at Disney to becoming an independent hotelier in 1974. Learn about the challenges he faced, the strategies he employed, and the remarkable growth of Rosen Hotels on International Drive. Harris also reveals some of his unique contributions, such as the "chirping" telephones at the Polynesian Village Resort and the creation of Disney's central reservation office. Rosen also shares heartwarming stories of kindness, the growth of his hotel portfolio, and his decision to focus solely on the Orlando area. He also discusses the development of the Shingle Creek Resort, his dream resort property, and future expansion plans. Harris also opens up about his dedication to his associates, treating them like family and offering comprehensive healthcare, free college tuition, and more. Learn about his philanthropic efforts through the Rosen Foundation, which has transformed underserved communities by providing free preschool and college education. Don't miss this captivating conversation filled with insights and anecdotes from one of the most influential figures in the hospitality industry. May this amazing man rest in peace. 👍 Subscribe to our channel and hit the bell icon for notifications on the latest episodes! #NoVacancyPodcast #HarrisRosen #GlennHausman #OrlandoHotels #HospitalityIndustry #DisneyHotels #PolynesianVillageResort #ContemporaryResort #HotelDevelopment #RosenHotels #InternationalDrive #Hotelier #HospitalityInsights #Travel #HotelManagement #HospitalityInnovation #ExclusiveInterview
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912: Cedar Lakes Estate
11/21/2024
912: Cedar Lakes Estate
In 2012 sisters Stephanie and Lisa Karvellas embarked on building a private event business at their family's property. Since its inception, Cedar Lakes Estate has grown into the premier wedding and retreat venue on the East Coast, known for its exceptional hospitality and culinary program, as well as its spectacular, bucolic setting. Lisa joins us to talk about what it takes to run the award winning property.
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Global Pipeline Insights with Lodging Econometrics' Bruce Ford
11/21/2024
Global Pipeline Insights with Lodging Econometrics' Bruce Ford
In this bonus episode I chat with , SVP at , about the latest global pipeline numbers. We’re exploring hotel development trends across various regions, including Europe, the Middle East, India, China, and here in the USA. From Romania's emerging market to Israel's active pipeline and the evolving landscape of hotel conversions in Europe and new builds in the Middle East, Bruce provides a comprehensive overview of the current state and future prospects of the global hotel industry. Key Points: • Romania's Growth 🌍: Discussing the significant pipeline growth in Romania, including both resort areas and Bucharest. • Full-Service Projects in Europe 🏨: Insights into new full-service hotel projects across Europe, with notable mentions of Israel's booming pipeline. • Conversion Market Trends 🔄: Exploring the increase in hotel conversions in Europe and how it's becoming a significant trend. • Challenges and Opportunities 🚧: Addressing the complexities of hotel development in diverse regions and the shift towards more third-party management companies. • Middle East Developments 🌟: Highlighting the ambitious hotel projects in the Middle East and the phased approach to building new neighborhoods and city sections. • India's Tourism Boom: Discussing the rapid growth in India's hotel market, with over 600 projects in the pipeline and major global brands entering the market. • China's Unique Market: Insights into China's hotel development, including the challenges during the pandemic and the current state of over 500,000 rooms under construction. • Expanding Asian Markets 🌏: Highlighting the record pipeline outside of China in Asia, with notable developments in Japan, Malaysia, Indonesia, and Vietnam. • Mexico's Hospitality Resilience: Exploring Mexico's strong hospitality market during the pandemic and new developments, including the Tulum Airport and train line boosting tourism and hotel investments. • Southern California's Renaissance 🏨: Insights into the rebranding and development boom in Southern California, particularly Palm Springs. • Impact of Population Shifts 📊: Analysis of how population movements are influencing hotel investments and developments. • Trends in Hotel Conversions 🔄: The rising trend of hotel conversions in various regions to meet new market demands. • 2025 Outlook and Predictions 🔮: Expectations for new construction, deals, renovations, and rebrandings in 2025.
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910: Hospitality Update with Chris Green
11/19/2024
910: Hospitality Update with Chris Green
Chris Green is back to talk about what he's been up to in retirement, how he's been staying connected to the industry, what he feels 2025 will bring, and more! This is an episode you have to see.
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My Place Hotels' Says Secret Sauce is...
11/19/2024
My Place Hotels' Says Secret Sauce is...
I chatted with , EVP of Franchise Operations at during ! We reveal the secrets behind My Place’s empowering work culture, employee retention strategies, and how the brand fosters lasting relationships within their growing team. Thanks to -- unmatched purchasing, unlimited performance. Explore more at Main Takeaways: Retaining Top Talent in Hospitality: Discover how My Place encourages employees to take ownership and stay committed long-term. The Importance of “Why”: Sarah explains how showing employees the purpose behind their roles leads to stronger emotional engagement. Building Strong Partnerships: Learn how My Place uses supplier and partner relationships to navigate supply chain challenges. Celebrating Growth and Consistency: Sarah reflects on My Place’s growth to 115+ locations and the loyalty of team members who’ve been there since the beginning. Conference Highlights: Get a behind-the-scenes look at the recently held My Place annual conference, showcasing the brand's strength and future vision. Make sure to like, subscribe, and stay tuned for more industry insights every week! 💡 Subscribe for more insights on hospitality and hotel trends! Text HOTEL to 66866 for our newsletter
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FNA 157: Anna Is Seeing Blue
11/17/2024
FNA 157: Anna Is Seeing Blue
Anna Blue is President of the American Hotel & Lodging Foundation where she's a change agent of good. However, she's appraently prone to poor decision making once she realizes what she's done by joining Glenn, Craig and Producer Dave for this week's Friday Night Audit.
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909: Best Western Soft Brand Report
11/14/2024
909: Best Western Soft Brand Report
Big show today as we have Brad LeBlanc, Chief Development Officer and Amy Hulbert, VP, Boutique and Upscale Brands of BWH Hotels. We're talking soft brand development and more!
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How Choice Hotels is Growing Extended Stay Business
11/13/2024
How Choice Hotels is Growing Extended Stay Business
In this episode, , VP of Extended Stay at Hotels, shares exciting insights on the rapid growth of the extended stay segment. From reaching the milestone of 500 extended stay hotels to discussing the brand’s innovative strategies, Matt highlights the future of this booming hospitality sector. 🔑 Key Highlights: 500th Extended Stay Opening: How Choice Hotels has scaled from 100 to 500 extended stay properties since 2018. Growth Driven by Woodspring Suites: Insights into the acquisition of Woodspring and its role in driving rapid expansion. Four Extended Stay Brands: Everhome Suites, Woodspring Suites, MainStay Suburban, and Suburban — each with a unique market strategy. Reinventing Suburban & MainStay Brands: How Choice Hotels is revitalizing these brands with new strategies like the "kitchen in a box" and "lobby in a box" models. Everhome's Market Opportunity: A look into Everhome’s focus on the high-potential midscale segment of extended stay hotels. Extended Stay Conversions: Choice Hotels’ approach to converting select service hotels into extended stay properties for quicker market entry and increased profitability. Impact of Interest Rates & Financing: Matt shares insights on how interest rate cuts and proven product performance are helping developers secure financing and grow in the extended stay space. The Future of Extended Stay: With 400 more hotels in the pipeline, Choice Hotels plans to continue its aggressive expansion strategy. 🎧 Listen to the full conversation to learn why extended stay is the hottest segment in hospitality today! 📌 Subscribe for more expert insights into hospitality trends and real estate development. Text Hotel to 66866 to get our newsletter.
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908: End of Year Expectations and 2025 Outlook with Ashford's Bennett
11/12/2024
908: End of Year Expectations and 2025 Outlook with Ashford's Bennett
Monty Bennett, Founder and CEO of Ashford Inc, joins us to talk about what his expectations are for the last 6 weeks of 2024 as holiday season approaches. 2025 is fast approaching and with a lot of uncertainty behind us following the election, what is the outlook for current operating hotels as well as the transaction markets?
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Transforming Hospitality: How Macrotech’s AI Solutions Are Revolutionizing Hotels 🚀🏨
11/12/2024
Transforming Hospitality: How Macrotech’s AI Solutions Are Revolutionizing Hotels 🚀🏨
Today I am chatting with from , he’s a seasoned hotelier who’s managed multiple properties. We’re focused on how is pushing innovation in the hotel industry with advanced AI-driven solutions, from keyless entry systems to efficient front desk operations. • AI-Driven Innovation: Learn how Macrotech’s AI solutions are enhancing the guest experience and operational efficiency. • Sustainable Smart Locks: Discover the keyless lock system with QR code functionality, saving $700+ monthly on key replacements and reducing plastic waste. • Live Monitoring for Hoteliers: Macrotech’s smart locks and Wi-Fi solutions provide real-time access for property managers, enhancing security and guest satisfaction. • Plug & Play Wi-Fi: Streamlined installation and live connectivity tracking make Wi-Fi management seamless. • ID Scanners with OCR: Speed up check-in with optical character recognition, eliminating tedious manual data entry. • AI-Enhanced Phone System: Handle guest requests and FAQs with virtual agents, freeing staff to focus on personal guest interactions. • Interactive Check-in Kiosks: Offer self-check-in options while still connecting guests to live support for a smooth, friction-free experience. Dive into the ways Macrotech is reshaping the hospitality landscape and the exciting potential AI holds for the future of hotels. 🌍✨
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How Curator Hotels is Empowering Independent Hotels to Compete
11/11/2024
How Curator Hotels is Empowering Independent Hotels to Compete
We’re on the tradeshow floor of The Hospitality Show where I interview Jennifer Barnwell, President of Curator Hotels. Discover how Curator is revolutionizing the independent hotel space by empowering boutique and independent hotels to compete with larger brands and OTAs. Jennifer shares insights on Curator’s journey, industry challenges, and the exciting future of independent hotels. Thanks to -- unmatched purchasing, unlimited performance. Explore more at In this episode: The Power of Curator: How Curator unites boutique hotels to create leverage, reduce costs, and improve visibility. Marketing Advantage: Why Curator’s marketing solutions amplify exposure and boost bookings for independent hotels. Four-Year Journey: Jennifer reflects on personal growth, public speaking, and newfound skills during her time with Curator. Future of Independent Hotels: Hear Jennifer’s thoughts on the resilience and innovation driving boutique and independent hotel growth. Inspiring Entrepreneurial Spirit: Why the independent hotel market will continue thriving despite brand consolidation. 💡 Subscribe for more insights on hospitality and hotel trends! Text HOTEL to 66866 for our newsletter #CuratorHotels #IndependentHotels #HospitalityIndustry #HotelMarketing #BoutiqueHotels #HospitalityShow #JenniferBarnwell #GlennHaussman #HotelManagement
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907: Bringing Groundbreaking Ideas to Life
11/09/2024
907: Bringing Groundbreaking Ideas to Life
Michael Koch, Co-Founder and CEO of The Michael Koch Group, joins to talk about how his company is changing the real estate landscape through cutting-edge physical and digital experiences. They've created spaces such as Apple Stores and Ritz-Carltons.
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906: Amping up The Luxury with IHG
11/09/2024
906: Amping up The Luxury with IHG
Leanne Harwood, SVP and Managing Director of Luxury and Lifestyle for IHG is here to talk about all things L&L including the current state of the portfolio, future outlook, and how she got in the position she has, leading this amazing collection of hotels. We mostly focus on the new uber luxury Regent Santa Monica.
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BONUS! Inside HBO’s Hospitality Evolution: HBO & Max Streaming for Hotels
11/08/2024
BONUS! Inside HBO’s Hospitality Evolution: HBO & Max Streaming for Hotels
We’re at San Antonio's Riverwalk where I’m chatting with Brian Venable from HBO about HBO's pivotal role in hotel entertainment. Who doesn’t remember blinking neon HBO signs beckoning travelers to stay in an air cooled room and watch a movie? From classic cable to modern streaming, discover how HBO and Max are reshaping the in-room experience for hotel guests. We’re looking into the latest hospitality trends and how Max is making it easier for travelers to access top-notch content right in their rooms. Whether you're a hotelier or a fan of HBO’s iconic shows, this conversation offers insights into the future of in-room entertainment! In this episode, we cover: HBO’s transformation from cable to the streaming era with Max The shift in guest expectations for on-demand, in-room entertainment Why seamless streaming in hotels depends on the right tech infrastructure Linear vs. streaming: How hotels balance both for diverse guest needs HBO’s legacy of groundbreaking shows and what’s new with House of the Dragon and The White Lotus How Max brings HBO, Warner Bros., and Discovery content to one platform What makes HBO a unique experience that guests recognize and value The importance of frictionless, passive entertainment in a hospitality setting Don’t miss these insights on creating memorable guest experiences and making high-quality content accessible! #HBO #MaxStreaming #HospitalityTech #InRoomEntertainment #HotelTrends #GlennHaussman #StreamingServices
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ESLA: Boosting Extended Stay Hotel Visibility with Local SEO & More
11/07/2024
ESLA: Boosting Extended Stay Hotel Visibility with Local SEO & More
Unlock the secrets of local SEO and more for extended stay for hotels! We’re joined by Gordon Liametz, founder and CEO of Digital Escape, who breaks down actionable steps to make your hotel stand out in local searches. Whether you’re managing an independent property or a branded hotel, this conversation reveals how small changes can drive big visibility. Tune in and learn how to position your extended stay property as a top choice in your area! In this episode, you’ll learn: • Local SEO Basics – What is local SEO, and why it matters more than you might think. • Google Algorithms Explained – Discover the 5 algorithms impacting your hotel’s visibility. • The Power of Local Searches – 46% of mobile searches are local intent-based, not brand-focused. • 20-Step Self-Audit Checklist – Start improving visibility with Gordon’s proven checklist. • Google Business Listing Essentials – Tips to maximize your hotel’s Google Business profile. • Star Ratings & Photos – Why accurate ratings and quality images can transform booking rates. • Effective Use of Keywords – How to use keywords, geo-marking, and latitude/longitude for a boost. • Video and Photography Tips – Balance authenticity and professionalism to attract guests. • Seasonal Tips for Visibility – Update your listing images and hero photos for the best impact. Get insider insights to improve your online presence and outshine competitors in local search results! Today’s episode is sponsored by ESLA’s inaugural regional event, taking place Wed. Dec 4 at the Crowne Plaza Ravinia in Atlanta. Learn more at ESLA.org. Also, sposnored by Dellisart Hospitality (www.dellisart.com), the leader in the third-party management of Extended Stay hotels. #HotelSEO #LocalSEO #HospitalityMarketing #DigitalEscape #HotelVisibility #HotelMarketing #SEOExperts
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905: Freedom From Addiction
11/06/2024
905: Freedom From Addiction
In a recent study hospitality was shown to have the highest rates of addiction across any industry. Cesar Wurm is back to share his struggle with addiction and how he has overcome them. He is aiming to help other people struggling with his book "The Powers of Addiction: Finding Freedom in Recovery"
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How Wyndham’s Tech Transformation is Revolutionizing Guest Experiences & Boosting Profits!
11/04/2024
How Wyndham’s Tech Transformation is Revolutionizing Guest Experiences & Boosting Profits!
🎙 I’m at The Hospitality Show floor with special guest Scott Strickland, Chief Commercial Officer of Wyndham Hotels & Resorts! They discuss Wyndham’s cutting-edge technology, aimed at improving guest experiences and boosting franchisee profits. From AI-driven interactions to new loyalty rewards, Scott reveals how Wyndham is setting a new standard for hotel technology and customer connection. Thanks to Entegra -- unmatched purchasing, unlimited performance. Explore more at EntegraPS.com 🔑 Main Highlights: AI-Powered Guest Experience: Discover how Wyndham Connect lets guests request upgrades, early check-ins, and answers to FAQs – all through AI! Franchisee Profit Boost: Wyndham’s AI tools are generating additional revenue with early and late check-in options, with over 50% of hotels earning $1,500+ monthly. Customizable Experiences: Learn how AI-driven technology creates personalized stays based on guest preferences, from room temperature to lighting. Loyalty Program Evolution: Scott shares exciting upgrades to Wyndham's award-winning loyalty program, offering points for stays at dream locations worldwide. Streamlined Purchasing for Franchisees: Wyndham’s upcoming portal will offer franchisees cost savings on essentials like mattresses and linens, driving down operational costs. Don't miss out on these insights that could transform your view on hotel technology and guest service! Watch, subscribe, and stay updated with our latest hospitality trends! Text HOTEL to 66866🔔 #WyndhamHotels #HospitalityTech #GuestExperience #HotelIndustry #HotelTrends #AIinHospitality #LoyaltyProgram #WyndhamConnect #NoVacancy
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