Outside the Patient's Door
Being in healthcare is tough from the onset of the pandemic to the constant pressures of reducing expenses without sacrificing both patients and employees' health. As a healthcare leader, it's about so much more than a bottom line. It's all about people from your staff to the patients; their well being seemingly falls on your shoulders. On this show, we go behind the science of healthcare, examining the ways facilities are run from the people to the processes with one goal in mind: humans first. Each episode will cover an in-depth top of mind topic, keeping you informed while giving you access to the top minds in healthcare. There's nothing we won't cover from the shift happening with patient care to environmental stewardship, Outside the Patient's Door is where influential healthcare leaders come to connect, learn, and improve.
info_outline
Top Takeaways from Season 4: Incorporating Positivity and Improving Performance
11/30/2023
Top Takeaways from Season 4: Incorporating Positivity and Improving Performance
In this season of Outside the Patient’s Door, our guests shared how they’re tackling the ever-changing healthcare demands. The season was full of great ideas, stories, and advice, so before we close this chapter, we want to reflect on our guests' wisdom. We’ll revisit three key themes that emerged throughout the season: serving the community, incorporating positivity, and improving performance. In this episode, you’ll hear about: [00:45] Creatively partnering with your community with , President of [02:00] Sustaining your team’s engagement by focusing on the community with , CEO of [02:50] Building a community of trust and empathy with , Diversity Advisor at [03:50] Caring for your community’s mental health with , Executive Director at [04:40] Incorporating positivity into your day-to-day with , Chief Experience Officer at the [05:45] How positivity boosts productivity with , President of [06:35] Centralizing care with , President of [07:35] Fostering a psychologically safe environment with , CEO of [08:45] Taking a data-driven approach to performance with , President & CEO of and
/episode/index/show/outsidethepatientsdoor/id/28737468
info_outline
Music, Medicine, and Multicultural Care with Dr. Cleveland Francis
11/16/2023
Music, Medicine, and Multicultural Care with Dr. Cleveland Francis
From cardiologist to professional musician to DEI advocate, Dr. Cleveland Francis’ experience runs the gamut. Throughout his career, he’s experienced the highs and lows of both the music industry and the medical field. In this episode, he shares his story of running a successful multicultural cardiology practice for over four decades – with a quick stint as a professional musician. Dr. Francis sheds light on the importance of patient personalization, combating racism and bias in healthcare, and the power of building trust and empathy with patients. He also discusses his own struggles and how a record contract saved him from the stress of medicine. Press play to hear Dr. Francis’ insights and learn how Inova Health System is leading the way in addressing social and racial issues in healthcare. On this episode, you’ll hear: [00:30] Introducing , Diversity Advisor at [03:30] Opening a multicultural practice [04:30] Pursuing music and the importance of hobbies [08:00] Promoting DEI and addressing racism in healthcare [11:30] Addressing vaccine hesitancy [13:10] Engaging the community to increase minority representation
/episode/index/show/outsidethepatientsdoor/id/27680253
info_outline
Enhancing Patient Care: Valuable Insights and Lessons from COVID-19
11/02/2023
Enhancing Patient Care: Valuable Insights and Lessons from COVID-19
Good healthcare is all about caring for people holistically. It involves connecting with patients and engaging their support systems to optimize both physical and emotional outcomes. In this conversation, Neil Thornbury, CEO of T.J. Regional Health, shares the importance of relationships in all areas of healthcare – between patients and providers, patients and their loved ones, and between fellow team members. Neil also unpacks the lessons he learned from the pandemic, shares what factors influence employee engagement, and discusses the role of technology in healthcare. On this episode, you’ll hear: [00:30] Introducing , CEO of [02:30] How the pandemic shifted community needs [05:30] The role of telehealth and AI in the post-pandemic world [07:00] Lasting changes from the pandemic [11:00] Leading with transparency [14:15] Increasing employee engagement [18:00] Providing relationship-centered care
/episode/index/show/outsidethepatientsdoor/id/27680307
info_outline
Creating a Culture of Safety with Mark Boucot
10/19/2023
Creating a Culture of Safety with Mark Boucot
Establishing a clear mission for your staff is key to providing safe patient care. When your team knows what they need to accomplish and feels empowered to do so, high quality care will naturally follow. In this conversation, Mark Boucot, President and CEO of Garrett Regional Medical Center and Potomac Valley Hospital, shares how he’s hardwired safety into his team’s operations. Under his leadership, they’ve become a Top 20 Hospital as recognized by the National Rural Health Association. As you listen, you’ll learn how to create a culture of safety for both staff and patients by implementing programs like peer support, frontline staff councils, and employee recognition. On this episode, you’ll hear: [00:30] Introducing , President and CEO of and [02:30] Adopting Lean Six Sigma performance improvement models [05:30] Embracing a mindset of safety [10:00] Empowering employees to improve patient outcomes [14:30] Protecting staff from violence [18:30] Achieving top safety metrics and low readmission rates
/episode/index/show/outsidethepatientsdoor/id/27680283
info_outline
Promoting Resilience in Children and Adolescents with Pattie Hillis-Clark
10/05/2023
Promoting Resilience in Children and Adolescents with Pattie Hillis-Clark
The pandemic highlighted the importance of mental health, especially in children and adolescents. Many wrestled with anxiety and depression during lockdowns, and the struggle continued even after we returned to a sense of normalcy. In this conversation, Pattie Hillis-Clark, Executive Director at Devereux Advanced Behavioral Health, discusses how the pandemic affected the mental health of young people and what healthcare leaders can do to equip patients and families to achieve positive outcomes. She shares the challenges in the mental healthcare system, the unique stressors facing children today, and the importance of involving families in mental health. On this episode, you’ll hear: [01:00] Introducing , Executive Director at [04:45] How the pandemic affected the mental health of children [08:30] The impact of information overload on mental health [10:00] Evidence-based practices for achieving positive outcomes [14:30] Investing in employee development [16:45] Understanding mental health vs. mental illness
/episode/index/show/outsidethepatientsdoor/id/27680241
info_outline
Leading the Future of Healthcare: Insights from Influential Leaders
09/21/2023
Leading the Future of Healthcare: Insights from Influential Leaders
In this season of Outside the Patient’s Door, we’re exploring innovative solutions to challenges healthcare leaders are facing today. We’ve touched on a variety of topics so far, from the importance of psychological safety to engaging your community. We’ve been lucky to sit down with top healthcare leaders who have graciously shared their insights with us. In addition to the conversations you’ve been hearing, we also asked our guests to share the most important thing leaders can tackle for their organizations and the future of healthcare. In this episode, we’re sharing their answers. In this episode, you’ll hear about: [01:00] Leading by example with , President of [01:30] Investing in your staff with , Chief Experience Officer at the [02:00] Taking a service line focused approach with , President of [02:30] Two action items for all healthcare leaders with , CEO of [03:30] Transitioning to value-based care with , President of [04:20] Mental health in leadership with , Executive Director at [05:10] Effectively managing medical records with , President & CEO of and [05:55] Balancing expenses and high quality care with , CEO of [06:50] Caring for patients on a personal level with , Diversity Advisor at
/episode/index/show/outsidethepatientsdoor/id/27745647
info_outline
Finding Success Through Happiness with Jordan Voigt
09/07/2023
Finding Success Through Happiness with Jordan Voigt
The happiness of your staff matters. It impacts their quality of life, and it also affects your patients’ outcomes and the effectiveness of your organization. , President of , is a firm believer in the power of investing in your team’s happiness. Since taking on his current role, he’s prioritized training to equip his staff with a shared vision, common language, and tools for handling challenges. As you’ll hear, the results of this commitment to happiness speak for themselves.
/episode/index/show/outsidethepatientsdoor/id/26901561
info_outline
Beyond Hospital Walls: Engaging Your Community with Helen Johnson
08/24/2023
Beyond Hospital Walls: Engaging Your Community with Helen Johnson
Healthcare systems can be a powerful force for good in their communities, and the impact has the potential to reach far beyond physical health. When operated intentionally, local hospitals can provide economic stimulation, resources for social and emotional wellbeing, and steady jobs. Helen Johnson, President of Sparrow Eaton Hospital, explains how her team has contributed to the flourishing of their community. She shares the creative strategies her healthcare system has used to meet the unique needs of its town. Through Helen’s story, you’ll see the ripple effect of leaders who put their communities first.
/episode/index/show/outsidethepatientsdoor/id/27016635
info_outline
Improving Patient Outcomes Through Centralized Care with Dave Rahija
08/10/2023
Improving Patient Outcomes Through Centralized Care with Dave Rahija
If you could provide improved patient outcomes while lowering your costs and increasing staff morale, you’d do it in a heartbeat, right? , President of , found that centralizing specialties in your healthcare system can be a win-win-win. It allows your care teams to develop confidence and expertise, you to incur lower costs, and your patients to receive better care. In this conversation, Dave discusses how to decide whether to centralize care. He also addresses how to approach accountability according to your system’s structure, and how to leverage the benefits of both centralized and decentralized care within a single healthcare system.
/episode/index/show/outsidethepatientsdoor/id/26901585
info_outline
Humanizing Healthcare with Jennifer Krippner
07/27/2023
Humanizing Healthcare with Jennifer Krippner
In high-stakes environments, it’s easy to focus on what can go wrong. Our natural instinct is to prevent harm, but dwelling on risks takes our attention away from what really matters in healthcare—relationships with our patients. , Chief Experience Officer at the , explains that human-centered care begins with relationships. If we’re constantly scanning our environments for signs of danger, we’ll miss opportunities to develop relationships and create a positive experience for our patients. In this conversation, Jennifer discusses the connection between positivity and human-centered care and shares practices for hardwiring positivity into your workday.
/episode/index/show/outsidethepatientsdoor/id/27069645
info_outline
Elevating Patient Care Through Psychological Safety with Kyle Kellum
07/13/2023
Elevating Patient Care Through Psychological Safety with Kyle Kellum
Creating a psychologically safe environment for your staff has a direct impact on patient safety and outcomes. When team members feel mentally and emotionally safe, they express their ideas and concerns without fear. They feel empowered to speak up to prevent critical errors at the bedside and share fresh perspectives in team meetings. In this conversation, , CEO of Cherry County Hospital, shares how he’s developed a psychologically safe environment for his team and the effects it’s had on patient care.
/episode/index/show/outsidethepatientsdoor/id/27148146
info_outline
Season 3 Wrap Up: Insights From our Guests
06/29/2023
Season 3 Wrap Up: Insights From our Guests
In this season of Outside the Patient’s Door, our guests shared how they’re tackling the ever-changing demands of healthcare. Each conversation was full of great ideas, stories, and advice, so before we close this chapter, we want to reflect on the wisdom they shared. We’re revisiting three key themes that emerged throughout the season: effectively executing your strategy, caring for the community, and going above and beyond for patients.
/episode/index/show/outsidethepatientsdoor/id/26881632
info_outline
Innovative Strategies for Attracting & Keeping Top Talent
06/15/2023
Innovative Strategies for Attracting & Keeping Top Talent
Attracting staff in today’s talent market requires thinking outside the box. Throughout this season, we asked our guests how they’re getting creative to find the team members they need. In this episode, we’re sharing their answers to help you attract and retain great staff.
/episode/index/show/outsidethepatientsdoor/id/26855316
info_outline
Casting a Compelling Vision for Transformation with Dr. Christopher O’Connor
06/01/2023
Casting a Compelling Vision for Transformation with Dr. Christopher O’Connor
Transforming a healthcare system is no small task, but it’s a worthwhile journey. , President of , saw this firsthand when he began leading in a new environment. Affecting change requires alignment on mission and vision, releasing control for the greater good, and – above all – time. His past success helped him cast a compelling vision for his new team. With the support of his staff, he shifted the culture, adjusted hospital governance, and implemented a leadership academy. Gradually, he saw his small community hospital transform into a leader in cardiovascular care.
/episode/index/show/outsidethepatientsdoor/id/26855283
info_outline
Leading Through Disruption with Brian Lawrence
05/18/2023
Leading Through Disruption with Brian Lawrence
If you want to be a leader whose vision withstands waves of change, you’ll need one critical skill — adaptability. Brian Lawrence witnessed this firsthand when he became the CEO of Coffeyville Regional Medical Center in 2019, right before the world turned upside down. Joining the team with a fresh set of eyes, Brian was ready to execute a new strategic plan. And then, everything changed. In this conversation, Brian shares how his plans pivoted in response to the pandemic, how he adjusted his leadership style, and how he saw his team shine as they care for patients. As you listen, you’ll learn how to set goals that remain relevant through unpredictable circumstances, how to support your team in a demanding time, and how to bend without breaking.
/episode/index/show/outsidethepatientsdoor/id/26498733
info_outline
The Power of Culturally Sensitive Care with Dr. Jian Zhang
05/04/2023
The Power of Culturally Sensitive Care with Dr. Jian Zhang
Healthcare requires sensitivity and intentionality, but some hospitals go above and beyond caring for their patients. Dr. Jian Zhang is the CEO of Chinese Hospital in San Francisco, where patients are provided with culturally-informed care, including multilingual staff and food from their native culture. In our conversation, Dr. Zhang shares how her team accommodates the needs of their patients and how they brought care to the community in the midst of the COVID-19 pandemic. Dr. Zhang is living proof that preparation, education, and collaboration are some of a leader’s most powerful tools. Through her story, you’ll learn how to stay calm and recognize opportunities in the face of crisis.
/episode/index/show/outsidethepatientsdoor/id/26466783
info_outline
Accomplishing Operational Excellence with James Cox
04/20/2023
Accomplishing Operational Excellence with James Cox
If you treat people like a process, they feel it. There's no shortage of hospitals or businesses that have a great facilities, and the right processes in place, but if you don’t treat employees like human beings, all of that is worthless. In this episode, James Cox, CEO of Arkansas Continued Care Hospital, shares some of the ways he and his team have obtained operational excellence and maintained a healthy company culture. With vulnerability as the foundation, James and his team have an organization that welcomes feedback, innovation, and change.
/episode/index/show/outsidethepatientsdoor/id/25894614
info_outline
Putting the "I" in Inclusion with Arlene Harms
04/06/2023
Putting the "I" in Inclusion with Arlene Harms
Rio Grande Hospital in Del Norte, Colorado serves a population of 10,000 people in the wintertime, but in the summer, that population increases to 30,000 due to vacationing Texans. Beyond the need to make sure they’re serving patients well is the need for prioritizing inclusivity and breaking down barriers so everyone has equal access to care. Language is a large contributer to those barriers, but even fear of prejudice is something that has to be addressed. In this episode, CEO Arlene Harms shares a story about what inclusion has meant for her hospital and how it has changed her perspective as a whole. Along the way, you’ll also learn about their plans for building healthier spaces for healing, no matter where patients come from.
/episode/index/show/outsidethepatientsdoor/id/26039046
info_outline
Reducing Hospital Readmissions with David Berger
03/23/2023
Reducing Hospital Readmissions with David Berger
No one wants to be readmitted to the hospital. Not the patients and not the nurses and doctors who take care of them. Despite those wishes, approximately one in five patients are readmitted to the hospital within 30 days of discharge. What are the steps hospitals need to take to reduce this number effectively? In this episode, David Berger, CEO of University Hospital at SUNY Downstate Medical Center, first shares why a hospital should work to reduce readmissions and how University Hospital has engaged the support of the community to help them achieve this goal. On this episode, you’ll hear: [00:41] David’s path to CEO [04:09] Leading causes of hospital readmission [08:48] Measuring program success [12:34] Engaging the community in meaningful ways [16:15] Thinking outside the box
/episode/index/show/outsidethepatientsdoor/id/25809891
info_outline
Inspiring Innovation within Teams with Dr. Nelda Perez and Scott Cormier
03/09/2023
Inspiring Innovation within Teams with Dr. Nelda Perez and Scott Cormier
Innovation is critical for any business, but in healthcare, it really matters. The first step toward making people’s lives better starts with understanding how they behave. No matter who you are or what business you're in, understanding behavioral health is crucial, and it’s up to innovation and creative problem-solving to ensure we’re serving patients well. In this episode, Dr. Nilda Perez, a Behavioral Health Expert, and Scott Cormier, VP of Emergency Management, EC, and Safety at Medxcel, discuss ways they inspire innovation in their own organizations. You’ll learn how creativity doesn’t always mean complicated projects and that sometimes it’s the small things that make the biggest difference.
/episode/index/show/outsidethepatientsdoor/id/25734177
info_outline
Using Strategy to Shape Your Budget with Dr. Imran Andrabi and Dan Scher
02/23/2023
Using Strategy to Shape Your Budget with Dr. Imran Andrabi and Dan Scher
Your budget should be a reflection of your organization's business strategy, not the other way around. In this episode, Dr. Imran Andrabi, President and CEO at ThedaCare, and Dan Scher, Vice President of Strategic Planning and Sustainability at Medxcel, share why you must first identify the needs of your employees, patients, and community before determining a budget. Listen in to hear how this approach has allowed ThedaCare, to see long-term rewards.
/episode/index/show/outsidethepatientsdoor/id/25644030
info_outline
Patients Over Profits with Tina Hayes and Jennefer Pursifull
02/09/2023
Patients Over Profits with Tina Hayes and Jennefer Pursifull
One of the biggest tensions when it comes to hospital management is balancing patient care with profitability. This issue became even more acute during the COVID crisis, but it turns out the people at Claiborne Memorial Hospital have had wild success in creating a more people-centered approach. In this episode, their CEO, Tina Hayes, and Jennefer Pursifull, Vice President of Marketing and Sales at Medxcel, explore some of the creative ways Tina has been able to engage employees and create a thriving hospital culture. You’ll learn how going the extra mile has helped maintain profits and hear specific ways she and her team are changing healthcare for the better.
/episode/index/show/outsidethepatientsdoor/id/25467516
info_outline
Inspiring Women Leaders with Helen Johnson and Sara Barker
01/26/2023
Inspiring Women Leaders with Helen Johnson and Sara Barker
When it comes to female representation in healthcare, we’re still making strides, and everyone has their part to play. Helen Johnson, President of Sparrow Eaton Hospital in Charlotte, Michigan, and Sara Barker, VP of Corporate Support Services at Medxcel, are two outstanding female leaders who understand feeling out of place in their fields and bearing the brunt of unfair stereotypes. In this episode, they share some of their favorite stories of how they’re improving the community around them and why they’re passionate about lifting up other women.
/episode/index/show/outsidethepatientsdoor/id/25600647
info_outline
Teasing Season 3
01/12/2023
Teasing Season 3
We’re launching Season 3 of Medxcel’s Outside the Patient’s Door, where we explore innovative solutions to challenges healthcare leaders face today through interviews with leading experts. This season, we’re talking strategy, leadership, community, inclusion, and so much more. You can listen above or anywhere you get your podcasts.
/episode/index/show/outsidethepatientsdoor/id/25548303
info_outline
Wrapping Up Season 2: Wisdom from Our Guests
08/04/2022
Wrapping Up Season 2: Wisdom from Our Guests
In the second season of Outside the Patient’s Door, we talked with some of healthcare’s top leaders and explored innovative solutions to challenges they’re facing today. We touched on many topics, from goal-setting to strategies for taking care of your team. But in each episode, our guests shared how they’re tackling the ever-changing demands of healthcare. Each conversation was full of great ideas, stories, and advice, so we wanted to take a moment to reflect on the wisdom our guests shared with us, one clip at a time. Listen in as we share some of the most impactful insights.
/episode/index/show/outsidethepatientsdoor/id/23861244
info_outline
Building a Child-Centric Children’s Hospital with Todd Suntrapak and Mike Wood
07/28/2022
Building a Child-Centric Children’s Hospital with Todd Suntrapak and Mike Wood
Healthcare requires a special type of intentionality that is unique from other industries. In this episode, we’re diving into a topic that arguably calls for even more attention: children’s healthcare. With us to share their perspectives is Todd Suntrapak, President and CEO of Valley Children’s Healthcare, and Mike Wood, VP of Planning, Design, and Construction at Medxcel. In this conversation, you’ll learn why we need to take a truly patient-centric approach to care and experience design. We’ll dive into practical steps for doing this at your organization and share subtle, yet critical, considerations you may have overlooked.
/episode/index/show/outsidethepatientsdoor/id/23861187
info_outline
Value-Driven Leadership with Nick Marsico and Carla Shade
06/30/2022
Value-Driven Leadership with Nick Marsico and Carla Shade
Most companies carefully craft their core values, only to have them remain words on a page and nothing more. But when patients are your business, living out core values is critical to success. For , CEO of , and , Area Vice President at , living out those values not only gives patients a better experience, but also encourages compassion and empathy amongst team members. In our conversation, Nick and Carla break down the positive effects of leaders holding their team accountable to high standards, how to have difficult conversations, and ways to embed your core values into the daily work of your organization.
/episode/index/show/outsidethepatientsdoor/id/23467247
info_outline
Caring for Yourself While Caring for Others with Tom Flanagan and Jennefer Pursifull
06/09/2022
Caring for Yourself While Caring for Others with Tom Flanagan and Jennefer Pursifull
When your job is to care for others, you can easily forget to care for yourself. After the past couple of years, healthcare workers have experienced profound mental health challenges. They’ve worked harder and witnessed more suffering than ever before. , CEO of the Center for Cognitive Disorders for the , and , Vice President of Marketing and Sales at Medxcel, join us for this episode to discuss how to prioritize mental health for yourself and your team. In this conversation, you’ll learn how to recognize when your team needs help, and how to cope with stress in a healthy way.
/episode/index/show/outsidethepatientsdoor/id/23356340
info_outline
Partnering with Your Community with Pamela Dunley and Maureen Larkins
05/19/2022
Partnering with Your Community with Pamela Dunley and Maureen Larkins
If we’ve learned anything over the past couple of years, it’s that we need community. Those who were isolated from their community during the pandemic felt the pain of its absence, and now that we’re able to reunite, we remember just how much community adds to our lives. , President and CEO of Elmhurst Memorial Hospital, and , Vice President of Client Services at Medxcel, join us for this episode to discuss the important role hospitals play in our communities. In this conversation, you’ll learn the importance of building trust, how to reach vulnerable populations, and why hospitals need to be active in their communities in the first place.
/episode/index/show/outsidethepatientsdoor/id/23143883
info_outline
When Best Practices Don’t Apply with Matt Troup and Michael Burgett
04/21/2022
When Best Practices Don’t Apply with Matt Troup and Michael Burgett
In the midst of any crisis, leadership can make all the difference. The COVID-19 pandemic presented healthcare leaders with challenges they had no plan for and forced them to completely reevaluate their approach. In this episode, experts , President and CEO of , and , Area Vice President of , join to discuss how the pandemic affected their leadership. As you listen, you’ll learn the importance of going back to basics and why looking for unconventional solutions can have a massive impact on your organization, your patients, and your people. On this episode, you’ll hear: [01:04] Leading a hospital is like being the mayor [ 06:02] COVID-driven innovations [11:42] Shining examples of teamwork [14:25] How has your leadership changed? [17:41] What would you have done differently? [22:25] Leading through a lasting crisis [27:58] Staying prepared for any emergency
/episode/index/show/outsidethepatientsdoor/id/22807175