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Scaling Through Crisis: From 55 to 55,000 Telehealth Sessions Overnight
12/09/2025
Scaling Through Crisis: From 55 to 55,000 Telehealth Sessions Overnight
Summary: In this episode of the Healthcare Growth Cycle Podcast, Christian Steinert hosts Mike Morgan, former CEO of Updox, to discuss the evolution of healthcare technology, particularly during the COVID-19 pandemic. They explore the challenges and successes of transitioning to telehealth, the importance of data in pricing strategies, and the role of AI in healthcare. Mike shares insights on leadership during a crisis, the significance of value-based care, and the future of AI governance in healthcare. The conversation also touches on the importance of building the right team and strategic growth in healthcare startups. Takeaways: The transition to telehealth during COVID-19 was a major shift for Updox, increasing from 50 to 55,000 sessions a day. Data played a crucial role in determining pricing strategies and understanding customer usage. AI is becoming integral in healthcare, particularly in automating administrative functions and clinical decision support. Value-based care is gaining traction, with AI helping in care management and patient outreach. Building the right team is essential for the success of healthcare startups. Strategic growth involves thoughtful investments and understanding market demands. Healthcare technology adoption can be accelerated through partnerships with EHR companies. Leadership during a crisis requires balancing business needs with employee well-being. AI governance in healthcare must consider HIPAA and other regulations. The future of healthcare technology includes ambient listening and automated scribing. Michael Morgan's LinkedIn: https://www.linkedin.com/in/michael-morgan-5a016/
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