Conversations in Depth: A QRCA Views Podcast
In-depth conversations with business leaders, marketers, and authors.
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Understand Your Motivational Style and How to Adapt Your Communication Approach: A Conversation with Beka Shea
12/17/2025
Understand Your Motivational Style and How to Adapt Your Communication Approach: A Conversation with Beka Shea
Understand Your Motivational Style and How to Adapt Your Communication Approach: A Conversation with Beka Shea In the latest episode of Conversations in Depth, host Doug Keith talks with Beka Shea, Founder & Executive Advisor of Magnetic Consulting. Beka discusses her path from Naval officer and mechanical engineer to client and business advisor, and how behavioral analytics can help both individuals and teams understand their own communication styles and be better communicators as a result. With ambitions to be a pilot, Beka completed an undergraduate ROTC program and joined the Navy, serving as the Assistant Training Officer on an aircraft carrier, the USS George Washington. She finished an advanced degree in mechanical engineering and moved into the private sector as an engineer at NORESCO, a carrier company focused on energy efficiency and sustainability. She’s since led one consulting firm and founded another, created a real estate investment business, and has become an in-demand public speaker. With her team at Magnetic, she helps growth-stage companies align their leadership teams, improve decision-making, and scale with confidence. In this conversation, Beka will share what she’s learned about key types of motivational factors that typically define team members—Sharks (autonomy), Sunshines (social) and Shepherds (knowledge)—so you can think about what motivates you and how this influences your own communication approach. Through this assessment you can learn how to adapt your communications as a consultant with both respondents and clients, while avoiding letting your best traits become your Achilles heel.
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Be More Effective at Delivering Your Message: A Conversation with Sally Kohn
09/17/2025
Be More Effective at Delivering Your Message: A Conversation with Sally Kohn
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The Art of Reinvention: A Conversation with Frank Murgalo
07/05/2025
The Art of Reinvention: A Conversation with Frank Murgalo
In the latest episode of Conversations in Depth, host Mike Carlon sits down with Frank Murgalo, master of reinvention, lifelong prankster, and author of My Mid-Life Crisis at 82. With a career that defies any neat category, Murgalo’s story offers a refreshing perspective for professionals looking to pivot, reimagine their path, or simply embrace what comes next. Known for reinventing himself every 7–8 years, Murgalo has been everything from a Marine reservist to an actor, from a soup entrepreneur to a stand-up comic, from a financial advisor to an Off-Broadway producer. His journey is a study in resilience, curiosity, and finding opportunity in the unexpected. In this conversation, Frank shares candid lessons on navigating career shifts, overcoming self-doubt, and turning so-called “failures” into springboards. For qualitative researchers contemplating their own next chapter, his approach to adaptability and creative risk-taking resonates deeply. He reminds us that the ability to evolve—whether through reinvention, humor, or sheer persistence—is often the best asset any professional can cultivate. This episode is a must-listen for anyone seeking inspiration on how to turn career uncertainty into possibility, and how to approach change with curiosity, courage, and a little laughter.
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Revolutionizing Qualitative Research with AI: A Conversation with Jack Bowen
03/17/2025
Revolutionizing Qualitative Research with AI: A Conversation with Jack Bowen
In the latest episode of Conversations in Depth, host Mike Carlon interviews Jack Bowen, the visionary founder of CoLoop, an AI-powered tool transforming the way qualitative marketing research is analyzed. With a career rooted in problem-solving and innovation, Bowen’s journey is a testament to the impact of technology on modern research approaches. Bowen shares the story behind CoLoop, offering insights into his motivations for addressing perceived inefficiencies in traditional qualitative analysis. From identifying key pain points to designing solutions that streamline processes and uncover richer insights, his entrepreneurial path is one of perseverance, creativity, and customer-centric evolution. He dives into how real-world feedback from research professionals shaped CoLoop into a tool that not only enhances productivity but also elevates the depth of qualitative insights. Looking ahead, Bowen provides a compelling perspective on the future of the industry. He highlights the role of AI in fostering more dynamic and adaptive research practices, emphasizing the need for researchers to embrace technological advancements while maintaining the human element that defines qualitative work. His advice for professionals navigating this changing landscape is both practical and inspiring. This episode is a must-listen for anyone in the marketing research field eager to understand how AI is reshaping the industry. Tune in to hear Bowen’s fascinating journey, actionable insights, and predictions for what’s next in qualitative research.
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Lights, Camera, Research! With Joe Indusi
12/15/2024
Lights, Camera, Research! With Joe Indusi
Joe Indusi, an expert in the technology behind usability research and the founder of TrueView Audio visual, joins the VIEWS Podcasts team for an insightful conversation. Joe’s career trajectory is nothing short of fascinating. He got his start in the entertainment industry as a writer and filmmaker working in the highest levels of Hollywood productions with the likes of Ridley Scott and Sharon Stone. This creative foundation laid the groundwork for his eventual transition into the world of UX research. During this conversation, Joe shares how his experience in film and television has shaped his unique approach to UX Research, offering a blend of storytelling and technical innovation. Over the past 30 years, Joe has witnessed the evolution of UX research firsthand, from its early days to its current prominence in shaping digital experiences. He discusses the major changes he’s observed and provides insightful predictions about where he believes the field is headed. Through his work at TrueView Audio Visual, Joe continues to push the boundaries of UX research, leveraging technology to deliver enhanced usability insights for clients across various industries. This conversation is a must-listen for anyone interested in the intersection of technology, research, and storytelling. Tune in to hear Joe’s thoughts on the future of UX research, his remarkable journey from entertainment to tech, and how his work is influencing the way we interact with digital products today. Connect with Joe at
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Navigating the Future, with Isaac Rogers
09/12/2024
Navigating the Future, with Isaac Rogers
In this episode of Conversations In Depth, host Mike Carlon speaks with Isaac Rogers, President of Sago, about his unique journey from a tech startup in the early 2000s to a leader in the market research industry. Isaac shares the challenges and opportunities he encountered along the way, including the industry's digital transformation and the impact of AI on qualitative research. He also offers insights into the importance of networking, the evolving nature of in-person research, and strategies to engage clients more effectively. 00:00 Introduction and Guest Welcome 00:32 Isaac Rogers' Journey into Market Research 05:49 The Evolution of Market Research 07:08 Impact of COVID-19 on Research Methods 09:00 Future Trends in Qualitative Research 13:38 Challenges for Independent Moderators 18:08 The Role of AI in Market Research 24:37 Advice for Aspiring Market Researchers 33:12 Sago's Innovations and Final Thoughts
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David Kalisher
05/22/2024
David Kalisher
Honoring the honesty of our subjects is essential in filmmaking. Capturing their emotional journey, not just their words, is what makes a story compelling. — David Kalisher In this episode of Conversations in Depth, host Mike Carlon sits down with David Kalisher, the founder of Jolly Road Productions. David, a seasoned filmmaker, shares his journey from corporate finance to Hollywood, and eventually to becoming a respected filmmaker in the market research industry. With a background that includes creative development at MGM Studios and hosting a television show, David brings a unique perspective to storytelling through film. Key Themes: Early Beginnings in Filmmaking: David's passion for filmmaking began in high school with a music video project, which set the foundation for his future career. Transition to Hollywood: After a stint in corporate finance, David moved to Hollywood, where he gained experience working on music video sets and eventually in creative development at MGM Studios. Market Research Filmmaking: David's journey led him to market research, where he discovered the power of capturing honest, emotional stories from research participants, enhancing the depth and impact of qualitative research. Founding Jolly Road Productions: David founded Jolly Road Productions, focusing on creating powerful, research-based films with a small footprint, ensuring minimal disruption while capturing authentic insights. Advice for Moderators and Filmmakers: David emphasizes the importance of good sound quality, maintaining a small and non-intimidating production setup, and the art of letting respondents speak without interruption to capture genuine moments. Separating Roles for Better Results: David advises keeping the roles of moderator and filmmaker separate to ensure the quality of both the interview and the video capture, sharing a personal anecdote about the challenges of managing both simultaneously. For more information about David Kalisher and Jolly Road Productions, visit or contact David directly at David@JollyRoad.com.
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Design and Research, Better Together, with Dresden McBride Head of Design for JPMorgan Chase
03/12/2024
Design and Research, Better Together, with Dresden McBride Head of Design for JPMorgan Chase
Join us in this insightful episode as we dive deep into the world of design with Dresden McBride, Head of Design for Small Business Lending at JPMorgan Chase. From an early fascination with advertising sparked by a second-grade toothpaste poster project to a career spanning traditional advertising agencies and digital marketing, Dresden shares her journey through the evolving landscape of design and marketing. Key Points Discussed: Early Beginnings: Discover how a school project ignited Dresden's passion for design and led her to aspire towards a career in advertising, inspired by iconic roles in 'Melrose Place' and 'Boomerang'. Career Evolution: Learn about Dresden's transition from traditional advertising to mastering digital marketing, including a stint at Capital One, and her role in the burgeoning field of UX design. Research and Design: Explore the dynamic between designers and researchers in creating user-centric digital experiences, highlighting the importance of collaboration and open communication. Advice to Designers and Researchers: Dresden offers pearls of wisdom for budding designers and researchers, emphasizing patience, openness to opportunities, and the value of constructive partnerships. A Personal Touch: Enjoy light-hearted stories from Dresden's life, including humorous takes on the Tooth Fairy tradition and reflections on personal growth and career development. Wrap-Up: Dresden leaves us with a thoughtful message to her younger self, encouraging patience and the ability to enjoy the journey without rushing through life's milestones.
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So, You want to Start a Podcast, with Laura Nozicka
12/06/2023
So, You want to Start a Podcast, with Laura Nozicka
Laura Nozicka is a moderator from Chicago and has a long career in healthcare, which drives her passion to elevate the healthcare experience. Out of Laura's own experience of spinning through the healthcare "revolving door," desperately trying to find a diagnosis for symptoms that made no sense to most doctors or were simply dismissed, she created the "Desperate For a Diagnosis" podcast. Key Themes Why Laura started the Desperate for a Diagnosis podcast (It wasn’t just to promote her business). Lessons Laura learned the hard way after deciding to launch a healthcare focused podcast (great advice for aspiring podcasters). How to judge the success of your podcast (It’s not just about the numbers). Laura’s moderating backstory (and what moderators can learn from the hospitality industry). Laura’s advice for anyone who wants to get into podcasting (go in with eyes wide open). Connect with Laura Website: LinkedIn: YouTube: Instagram: Connect with Mike Website: Youtube: Instagram: TikTok: Twitter: Facebook: LinkedIn:
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Emmanuel Probst
09/07/2023
Emmanuel Probst
To say that Emmanuel Probst wears many hats is an understatement. He is Global Lead, Brand Thought-Leadership at Ipsos, an adjunct professor at the University of California at Los Angeles, and the author of Wall Street Journal and USA Today best seller Brand Hacks. Emmanuel joined me on Conversations in Depth to discuss his career and latest book, Assemblage, which guides readers through the art and science of creating transformative brands by combining personal, social, and cultural components. Listen to our conversation and get Emanual’s take on the evolving role of brands and branding, the increasing risk of brand backlash, and how market research has to evolve alongside brands to remain relevant in an everchanging business world driven by technology. Listen at our website or find this episode wherever you get your podcasts by searching for Conversations in Depth. While you are there, consider subscribing and giving our podcast a rating and review. Happy listening! More VIEWS Podcasts Check out the newest VIEWS podcast online at
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Author and Salesforce Executive Karen Mangia, Live from IIEX Austin
07/01/2023
Author and Salesforce Executive Karen Mangia, Live from IIEX Austin
As an internationally-recognized thought leader whose TEDx appearance, keynotes, blogs, and books reach hundreds of thousands of business leaders each year, Karen Mangia is a catalyst who uses curiosity and diversified creativity to empower individuals, teams, and organizations to sustain success. With over 20 years of experience in communications, customer relationship management, and everything to do with “the business of people,” she is a champion of integration with a wealth of knowledge that empowers individuals, teams, and organizations to find freedom and create choices that move them from limited to limitless. Whether it’s personal or professional, individual or collective, Karen provides a framework for immense growth to people who are feeling stuck in their current chapter. Achieving the impossible begins by doing the doable. Listen up as QRCA VIEWS podcast editor Mike Carlon and Karen talk about the state of the market research industry, implications of the downsizing happening in tech, and her take on key implications for qualitative researchers. So, head on over to our VIEWS website or find this episode wherever you get your podcasts by searching for Conversations in Depth. While you are there, consider subscribing and giving our podcast a rating and review. Check out the newest VIEWS podcast online at https://qrcaviews.org/features/podcasts
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Dancing Face to Face, with Kelsey Buttimer of Fieldwork Chicago
03/01/2023
Dancing Face to Face, with Kelsey Buttimer of Fieldwork Chicago
What do dancing and running a fieldwork agency have in common? Maybe more than you think! Kelsey Buttimer is the president of Fieldwork Chicago and knows a thing or two about the importance of flexibility (in more ways than one). Growing up dancing competitively, Kelsey spent most of her free time at the barre (in the dance studio). It was there that she learned the importance of structure, hard work, and communication while also developing her appreciation for music and entertainment. In this episode, Mike and Kelsey discuss parallels between dancing and managing qualitative fieldwork, climbing the ladder in the qualitative research industry, and the value Fieldwork gets from their relationship with the QRCA. In addition, we talk music, festivals, and our mutual love of running, so shimmy on over to our VIEWS website or find this episode wherever you get your podcasts by searching for Conversations in Depth. While you are there, consider subscribing and giving our podcast a rating and review. Happy listening!
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Dave Kaye
12/06/2022
Dave Kaye
A seasoned expert in digital qualitative research, Dave Kaye's career has taken him around the world listening firsthand to stories from thousands of research participants. His ability to get to the heart of the narrative and the insights that live within it has put him at the forefront of mobile research co-founding Field Notes, one of the world's first smart phone research apps. Dave is passionate about bringing new technologies to research, but he is always keen to keep things simple. He joins Conversations in Depth to discuss his nontraditional path of getting into the market research business and his passion for digital methods.
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Wendy Pease of Rapport International
08/16/2022
Wendy Pease of Rapport International
Wendy Pease is the owner and president of Rapport International, a translation and interpretation services company specializing in marketing translation. Throughout her career, she has worked with hundreds of companies to help them communicate across more than 200 languages and cultures. She hosts the Global Marketing Show podcast, which features experts on opportunities and challenges in increasing multilingual lead gen and revenue. She also leads a global speed networking group, moderates the Boston chapter of Soft Land Partners, and hosts a weekly Clubhouse room on Global Business. Wendy Joined me on Conversations in Depth to discuss her book The Language of Global Marketing: Translate Your Domestic Strategies into International Sales and Profits. In addition, we cover how a childhood of traveling the world got her interested in a global business career, why she wanted to own her own business, and how qualitative researchers can benefit from using simultaneous translation (hint, it has to do with inclusivity in Market Research). Check past episodes of Conversation in Depth at
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Starting Fires, with April Bell
05/24/2022
Starting Fires, with April Bell
Before becoming the Editor in Chief of Views, I needed to give up the reigns of the podcast feature and I turned them over to Foster Winter, who did an absolutely wonderful job with it. His calming voice and insightful questions took our podcast feature up a few notches and I am grateful for his presence on our committee. Many of you know that Foster lost a battle with cancer earlier this year and I wanted to use some space in this edition of Views to acknowledge his contributions to the podcast feature and to Views magazine. I’m also happy to announce that we have a new episode to share featuring author April Bell. April is an empathy researcher and the author of The Fire Starter: Igniting Innovation with Empathy. April loves to solve problems. She has conducted more than 11,000 hours of empathy research through her boutique research agency, April Bell Research Group, working with many of the world’s giant brands such as PepsiCo, P&G, Hewlett Packard, and Pfizer to name a few. How did April get into the insights business? How did she uncover how important empathy is to her work? Where did the idea for The Fire Starter come from? Tune in to hear the answers to these questions and uncover the important lessons she learned about herself during the writing process. More VIEWS Podcasts And while you’re at it, peruse the list of over sixty podcasts covering a range of topics from which to choose from on the VIEWS podcast page. Check out the newest VIEWS podcasts online by clicking .
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The Power of Storytelling, with Fred John
02/14/2022
The Power of Storytelling, with Fred John
C. Frederic John enjoys a global reputation as a strategic researcher with a career spanning over forty years. He specializes in melding profound insights into concrete recommendations for clients, and in crafting compelling research deliverables using story-telling techniques. Fred and I have a few things in common: we both work in the market research industry, we both worked for MasterCard, and we both value the power of storytelling when it comes to presenting findings to clients. In fact, Fred is so passionate about storytelling in market research that he literally wrote a book, Storytelling and Market Research: A Practical User Guide. I caught up with my former colleague just a few days before his book launched to discuss his career as a researcher, what compelled him to write this book, and how he went about finding a publisher and turning his idea into reality. Of course, we discuss the importance of using story to keep a reader’s attention and Fred gives practical and tangible advice for transforming mundane reports into page turners. If you want to build your storytelling chops, this interview is not to be missed! Check out the newest VIEWS podcast online at
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Thriving in Uncharted Times
04/29/2021
Thriving in Uncharted Times
This Conversation in Depth podcast features Kay Corry Aubrey and former tech executive, TED speaker, BBC producer, and author Margaret Heffernan. Margaret’s latest book, Uncharted: How to Navigate the Future, is not only fascinating but very timely. Margaret says we can step back and learn from the very visceral experience of uncertainty that the COVID-19 pandemic threw our way.
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The Power of Business Conversation with Daniel Wolf
03/25/2021
The Power of Business Conversation with Daniel Wolf
This edition of the QRCA Conversations in Depth podcast features Foster Winter’s conversation with Daniel Wolf discussing the Power of Business Conversation—from casual, informal conversations to structured strategy meetings. Some takeaways: Keep the elements of productive conversations relevant, alive, and available; address the benefits of casual office conversations even while working remotely; conversations are key to decision management and organizational development.
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Qualitative Tools for Generative Design Research: A Conversation with Liz Sanders
01/20/2021
Qualitative Tools for Generative Design Research: A Conversation with Liz Sanders
Liz Sanders is an experimental psychologist and a pioneer in generative design research. She is the founder of Make Tools, which leverages participatory human-centered methods for innovation and to address the big challenges we face in today’s world. Liz is also a professor within the Design Department at The Ohio State University. QRCA VIEWS Luminaries Feature Editor Kay Corry Aubrey recently spoke with Liz about her work in a field that she helped to create, related to qualitative research.
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The Case for Qualitative Research Education
11/24/2020
The Case for Qualitative Research Education
In addition to his position as managing partner of the Prell Organization, he is adjunct assistant professor at the George Herbert Walker School of Business and Technology at Webster University in St. Louis.
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Online Qualitative – Where We’ve Been and Where We’re Going: A Conversation with Jen Dale
09/29/2020
Online Qualitative – Where We’ve Been and Where We’re Going: A Conversation with Jen Dale
QRCA luminary Jen Dale shares a fun conversation with Foster Winter about her 22 years in online qualitative research—the past, the present, and the future; the good, the bad, and the ugly!
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An Interview with Karen Mangia
07/29/2020
An Interview with Karen Mangia
In this edition of Conversations in Depth, QRCA’s Luminairies editor Kay Corry Aubrey talks with Karen Mangia, Vice President of Consumer and Market Insights at Salesforce.com.
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Writing the Right Questions: An Interview with Kayte Hamilton
05/20/2020
Writing the Right Questions: An Interview with Kayte Hamilton
Kayte Hamilton, recipient of this year’s QRCA Rising Star Award, joins host Foster Winter for a particularly timely conversation on transitioning to online qualitative work—how to think about wording, discussion flow, considering the final output, and other important aspects of online qualitative work.
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Interview with Martin Raymond
04/22/2020
Interview with Martin Raymond
Martin Raymond is a Co-founder of The Future Laboratory, journalist and one of the world’s leading futurists. In this podcast interview Kay Corry Aubrey spoke with Raymond about the critical role of the human researcher in foresight research as we enter an age dominated by artificial intelligence. Raymond describes how his team identifies trends by connecting with innovative people and how they use qualitative research, scenario planning, and storytelling to build frameworks of future trends
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What Marketers Need to Know about Human Bias: An Interview with Richard Shotton
01/23/2020
What Marketers Need to Know about Human Bias: An Interview with Richard Shotton
Considered one of the most talented brand strategists in the UK, Richard Shotton is the author of The Choice Factory: 25 behavioral biases that influence what we buy. In this Conversation in Depth with QRCA’s Kay Aubrey, Rich points out that discussions about behavioral science and marketing usually include descriptions of many biases, but not enough talk about how to apply them.
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Interview with Sean Campbell and Scott Swigart
12/07/2019
Interview with Sean Campbell and Scott Swigart
Sean Campbell and Scott Swigart are the co-owners of the Oregon-based company, Cascade Insights. Together, they have built two different businesses over the past 10 years, in the broad arena of technology industry- focused marketing and consulting.
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Interview with Scott Berkun
12/07/2019
Interview with Scott Berkun
QRCA book review editor Kay Corry Aubrey interviews Scott Berkun. Scott is the author of best selling Myths of Innovation, which explores the truths of creativity and innovation. Scott was a project manager at Microsoft from 1994 until 2003 and worked with the development teams on the original versions of the ubiquitous Internet Explorer (v1-5), Windows, and MSN.
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Interview with Rick Weitzer
12/07/2019
Interview with Rick Weitzer
Rick Weitzer is a longtime QRCA member and principal partner of the Prell Organization, received his MS in Urban Studies from Cleveland State University and a BA in Psychology from Case Western Reserve University.
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Interview with Paul Gillin
12/07/2019
Interview with Paul Gillin
Paul Gillin is a veteran technology journalist with more than 23 years of editorial leadership. Paul was founding editor-in-chief of TechTarget, one of the most successful new media entities to emerge on the Internet. Previously, he was editor-in-chief and executive editor of Computerworld magazine. He writes the social media column for BtoB magazine, and his new book, The New Influencers, chronicles the changes in markets being driven by the new breed of bloggers and podcasters.
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Interview with Naomi Henderson
12/07/2019
Interview with Naomi Henderson
Naomi Henderson opened RIVA in 1981 and is its CEO, directing policy and procedures for two divisions: Research and Training. She is co-founder of the RIVA Training Institute, where she serves as a Master Trainer writing curriculum for public and custom courses and fulfilling her dream to leave the industry in better shape than when she entered, by training researchers in the art and science of rigorous qualitative research techniques.
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