Conversations In The Blue Chair

ApartmentRatings & SatisFacts' bi-weekly multifamily industry podcast! Listen to hear what renters are saying about their living experience and interactions with onsite staff, and vice versa...likes, dislikes, wants, don't want, and much more! Every episode, our hosts and subject matter experts, Lia Nichole Smith and Jennifer Carter, talk to real renters and industry professionals about the hottest topics in multifamily.

Episode #21: epIQ Conversations 02/24/2021

Episode #21: epIQ Conversations What does it take to be ranked at the top of our epIQ rankings? Just ask the guests of this episode. Ruth Eisenhauer, President of Legend Management and Kaley Rawlins Vaughn, Director of Marketing for WRH Realty share how their companies successfully navigated the challenges of 2020 while never missing a beat in delivering epIQ chart-topping service to their residents and employees. /episode/index/show/satisfacts/id/18069770

Episode #20: Moving During the Pandemic 01/13/2021

Episode #20: Moving During the Pandemic A recent survey conducted by OnePoll determined moving is now the #1 most stressful event. So imagine doing so in the midst of a pandemic! The renters you'll hear from in this episode have done just that and are telling us all about it. From one renter who rated the move a 5 out of 5 to another who says the experience was a 2 at best, and how management teams can do their part to make things easier for new residents. /episode/index/show/satisfacts/id/17525030

Episode #19: Renters and the 2020 Election 11/23/2020

Episode #19: Renters and the 2020 Election In an election year that has literally divided the country, hear from renters as they talk about their candidate of choice and what they think of those on the other side. With so many passionate views and strong opinions, is there any hope among them that our country will eventually come together? /episode/index/show/satisfacts/id/16924277

Episode #18: Renters Working From Home Speak Out! 10/20/2020

Episode #18: Renters Working From Home Speak Out! Remote working has dramatically changed the resident experience and how renters are living in their homes. Many have discovered their spaces either work or don't when it comes to pulling double duty as home and work environments. We're checking in with those working from home to see how things are going and hear about the challenges their facing. /episode/index/show/satisfacts/id/16476533

Episode #17: Client Kudos 10/06/2020

Episode #17: Client Kudos Despite the challenges due to COVID-19, our clients have really stepped up and found ways to keep residents feeling the love. And now it's time for their residents to give a little love back. Not only did they rate their management team's performance a 5 out of 5, they also dish on all of the great things happening at their communities. Well deserved praises to our ApartmentRatings and SatisFacts clients! /episode/index/show/satisfacts/id/16286828

Episode #16: The Bank of Mom and Dad 08/24/2020

Episode #16: The Bank of Mom and Dad Perception of value. Do expectations change when parents are paying the rent? High annual turnover does not have to be the norm for student communities. Listen in as student renters and parents share their thoughts and opinions on what value means to them and its impact on the decision to renew. /episode/index/show/satisfacts/id/15728894

Episode #15: Renter Mask Wars - Round 2 07/30/2020

Episode #15: Renter Mask Wars - Round 2 The war rages on! Renters across the country remain very divided and continue to have strong opinions. Hear from them how this battle extends beyond COVID-19 and, according to many, directly impacts their decision to renew and overall sense of community /episode/index/show/satisfacts/id/15416783

Episode #14: Renters and Social Media 07/16/2020

Episode #14: Renters and Social Media Offices are closed, residents are home and the opportunity is here to leverage social media as a tool to connect, inform and entertain. Listen in as renters tell us how their management teams are doing when it comes to social media. /episode/index/show/satisfacts/id/15240212

Episode #13: Renter Mask Wars 06/30/2020

Episode #13: Renter Mask Wars To wear or not to wear? That is the question. Renters on both sides of the mask debate have very strong opinions. Hear from them how this battle extends beyond COVID-19 and, according to many, directly impacts their decision to renew and overall sense of community. /episode/index/show/satisfacts/id/15031778

Episode #12: COVID-19 and Communication 06/17/2020

Episode #12: COVID-19 and Communication Our recent COVID-19 National Renter Study clearly shows renewal likelihood is directly linked to the amount and frequency of pandemic-related communication distributed by management teams. Current renters speak out on what their teams are and are not doing at this time, and how it all plays into their experience and intent to renew in the future. /episode/index/show/satisfacts/id/14852861

Episode #11: COVID-19 Lessons Learned 06/04/2020

Episode #11: COVID-19 Lessons Learned Management teams have had to think fast and figure out ways to navigate through the pandemic. Effective internal and external communication strategies have been crucial in keeping residents and employees informed and engaged. Listen in as two industry professionals share how their companies have successfully managed to weather the storm. /episode/index/show/satisfacts/id/14699099

Episode #10: COVID-19 and the Renter Experience 05/19/2020

Episode #10: COVID-19 and the Renter Experience Lia and Jennifer interview renters of all types to discover how their experience living at an apartment community has changed as a result of the COVID-19 pandemic and discuss what onsite management has done well AND how they may be able to do better. /episode/index/show/satisfacts/id/14484530

Episode #9: Virtual Tours - What Renters Want 05/04/2020

Episode #9: Virtual Tours - What Renters Want Believe it or not, renters are still searching for new homes. Many are unable to visit their options in person and have to rely on virtual tours to help them decide. Renters are sharing what they want from virtual tours and what communities can do to get them to that all important "yes"! /episode/index/show/satisfacts/id/14278499

Episode #8: Fake Reviews and Catfish Communities 04/20/2020

Episode #8: Fake Reviews and Catfish Communities Lia and Jennifer talk to real renters to find out how they determine the authenticity of community reviews. /episode/index/show/satisfacts/id/14072792

Episode #7: Pet Owners Speak Out! 04/06/2020

Episode #7: Pet Owners Speak Out! More than ever before, renters are looking for a community that will be a good home for their pets just as much as for themselves. In this episode, Lia and Jennifer speak to renters across the country to hear what they had to say about pet-related amenities, events, and fees / deposits at their communities. /episode/index/show/satisfacts/id/13872857

Episode #6: Management Team Shout Outs! 03/24/2020

Episode #6: Management Team Shout Outs! In this episode of Conversations In The Blue Chair, Lia and Jennifer ask real renters to share some of their favorite stories about their community's management team! /episode/index/show/satisfacts/id/13671893

Episode #5: Worst Neighbors Ever 03/09/2020

Episode #5: Worst Neighbors Ever This episode is all about the Worst Neighbors Ever! We likely all have one or even maybe two "Worst Neighbor" stories, but in the multifamily apartment industry where residents live so close to each other, what exactly is the role a community’s management team when it comes to resolving neighbor issues? /episode/index/show/satisfacts/id/13472087

Episode #4: Review Responses Gone Wrong 02/24/2020

Episode #4: Review Responses Gone Wrong In this week's episode we talk with real renters to see if review responses even make a difference. /episode/index/show/satisfacts/id/13265972

Episode #3: My Management Team In One Word... 02/23/2020

Episode #3: My Management Team In One Word... Today, we’re talking to renters about their management teams. In our Review Response Workshop, we ask the audience to describe their community’s brand using one word. There are so many elements to a community and its brand – it can be hard to determine a one word description but it’s important to have a consistent voice that links everything together. /episode/index/show/satisfacts/id/13266437

Episode #2: Making Sense of "Community" 01/27/2020

Episode #2: Making Sense of "Community" Events alone can not create a sense of connection, belonging and togetherness. Join us as we talk to a renter who says there is a strong sense of community where she lives and another who says her management team could care less. /episode/index/show/satisfacts/id/12758387

Episode 1 - The Renter Wish List 01/13/2020

Episode 1 - The Renter Wish List It's 2020 and time to get your onsite teams pointed in the right direction. Who better to help you do just that than current renters? In our first episode, we asked renters to complete the following sentence: "I wish my management team would…" Their answers just may surprise you! /episode/index/show/satisfacts/id/12721061

Conversations In The Blue Chair

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