SMB Community Podcast by James Kernan

Podcasts for IT consultants and managed service providers in the SMB Community. Brought to you by the Small Biz Thoughts Technology Community - with hosts Amy Babinchak, James Kernan, and Karl W. Palachuk.

Optimizing Business Valuations 09/05/2025

Optimizing Business Valuations Overview: In this episode of the SMB Community Podcast, hosts James and Amy are back to discuss various strategies for making MSP companies more valuable before a sale, including eliminating red flags, organizing business documentation, and having a clear elevator pitch. They also talk about industry trends such as the growing demand for specialized services like cloud computing and cybersecurity, the resurgence of buyer interest in smaller companies, and the impact of AI on business valuations. The hosts review recent cybersecurity incidents affecting major companies and discuss the potential need for a dedicated cyber military force. Additionally, the podcast covers notable industry news including Google's legal battle over search data, Elon Musk's new project to rival Microsoft, and Tesla's strategic shift towards humanoid robots. The episode concludes with upcoming events and courses aimed at helping MSPs leverage AI for their businesses. --- Chapter Markers: 00:00 Introduction and Hosts Welcome 01:39 MSP Question of the Week: Increasing Company Value 06:09 Trends in M&A for Small Businesses 10:09 Recent Cybersecurity Incidents 14:19 Google's Legal Win and AI Impact 16:26 Elon Musk's New Ventures: Macro Hard and Tesla Robots 20:32 Fall Plans and Upcoming AI Course --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at /episode/index/show/smbcommunitypodcast/id/38101630

Embracing AI: Insights & Rollout Strategies 08/28/2025

Embracing AI: Insights & Rollout Strategies Overview: In this episode of the SMB Community Podcast, hosts Amy and James discuss various topics including the shift in weather in the Midwest, the importance of developing an AI practice for Managed Service Providers (MSPs), and insights from top MSP executives about AI in the workforce. Amy highlights her AI course for MSPs, emphasizing the need for an AI acceptable use policy. The hosts also discuss the potential challenges and opportunities in AI investments, recent news about foldable phones from Apple, and the significance of the Windows 95 anniversary. Additionally, they mention the partnership between Ninja One and Halo, and James shares details about the upcoming Millionaire Mastermind event in September. --- Chapter Markers: 00:00 Introduction and Greetings 02:14 MSP Question of the Week: Starting an AI Practice 06:22 AI in the Workforce: Insights from Executives 12:00 Tech News: Apple and Microsoft Updates 17:19 Ninja One and Halo Partnership 19:05 Upcoming Events: Millionaire Mastermind 21:27 Conclusion and Contact Information --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at /episode/index/show/smbcommunitypodcast/id/37978290

Attracting Top-Tier Tech Talent 08/21/2025

Dave Sobel Demonstrates Agentic AI at The Business of Tech 08/18/2025

Navigating Price Increases 08/14/2025

Navigating Price Increases Overview: In this episode of the SMB Community Podcast, hosts James and Amy discuss various topics relevant to the MSP community. They start with a casual chat about the weather and gardening before moving on to a listener's question regarding the best ways to communicate price increases to customers. The conversation shifts to security concerns, particularly focusing on vulnerabilities in printers and scan-to-email features, and the implications for MSPs. They also discuss recent developments in AI, including users' reactions to changes in Chat GPT and the security risks posed by new hacking techniques. The episode concludes with discussions about managing various devices on networks, upcoming events and courses, and the importance of continual learning and adaptability in the rapidly evolving tech landscape. --- Chapter Markers: 00:00 Introduction and Welcome 00:23 Weather and Personal Updates 02:44 Handling Price Increases 11:03 AOL's Nostalgic Announcement 12:25 ChatGPT and AI Developments 17:07 Printer Security Concerns 23:27 Upcoming Events and Courses 27:22 Closing Remarks --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at /episode/index/show/smbcommunitypodcast/id/37817170

Client Success Stories Leveraging Lansweeper 08/11/2025

Client Success Stories Leveraging Lansweeper Overview: In this episode of the SMB Community Podcast, our host James Kernan, along with guests Christina Klein from Land Sweeper and Martin from B2B Cyber Secure, discuss the importance of data, automation, and innovative tools in transforming the Managed Service Provider (MSP) landscape. Christina and Martin share their experiences and successes using Lansweeper to drive IT asset discovery, risk assessment, and cybersecurity compliance. They also explore how MSPs can leverage Lansweeper data to enhance service offerings and build trust with clients. The episode highlights future developments in AI and automation for Lansweeper and provides listeners with actionable steps to integrate these tools into their operations. --- Chapter Markers: 00:00 Introduction to the SMB Community Podcast 00:26 Meet the Guests: Christina Klein and Martin Dubreuil 01:21 Martin's Success with Lansweeper 03:12 Christina on Leveraging Lansweeper data 09:18 The Role of Cybersecurity in MSP Operations 13:53 Automation and Integration with Lansweeper 23:40 Future of Lansweeper and AI Integration 28:48 Conclusion and Signoff --- About Christina Klein: Christina Klein has worked in the tech industry for 27 years. Her current role is the VP of Global Managed Service Providers. Her career has spanned from global giants like Microsoft & AWS to scale-ups like Movere and Lansweeper. Passionate about building & communicating the value of technology solutions through partnerships, Ms. Klein is an award-winning public speaker, 2023 Channel Chief and 2023 Role Model of the Year finalist. About Martin Dubreuil: With over 20 years of experience in IT management and cybersecurity, Martin Dubreuil specializes in IT asset discovery, risk assessment, and managed security services. As Associate & Director of Advisory Services at B2B Cyber Secure, a strategic partner of Lansweeper, he helps organizations secure their IT environments, optimize asset management, and strengthen compliance. For the past 12 years, Martin has leveraged Lansweeper to provide comprehensive network visibility, vulnerability detection, and cybersecurity insights. His expertise enables businesses to identify risks, reduce attack surfaces, and implement proactive IT security strategies through managed services and automation. "Using Lansweeper, we uncover network vulnerabilities by identifying unmanaged assets, providing insights for improving both IT and OT environments." --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at /episode/index/show/smbcommunitypodcast/id/37661810

Navigating Managed Service Contracts: What Is Best? 08/07/2025

Health in the Workplace: Interview with Ana Nikseresht 08/04/2025

Health in the Workplace: Interview with Ana Nikseresht Overview: In this episode of the SMB Community Podcast, host James Kernan interviews renowned wellbeing coach Ana Nikseresht. They discuss her journey from Iran to the U.S. and her evolution into a wellbeing coach. Ana shares her holistic approach to health, focusing on mental, emotional, and physical aspects. She emphasizes the importance of self-awareness, consistency, and compassionate accountability in achieving lasting results. Ana also discusses practical tools, like the Carb Manager app, to help clients track their progress. The episode underscores the transformation possible through dedicated coaching and intentional living. --- Chapter Markers: 00:00 Introduction to the SMB Community Podcast 01:02 Meet Ana Nikseresht: A Journey from Iran to the US 02:14 Anna's Personal Health Struggles and Transformation 05:02 The Honor Approach: Personalized Wellbeing Coaching 11:27 Tools and Techniques for Lasting Health 15:57 Success Stories and Client Experiences 18:51 Conclusion and Contact Information --- About Ana Nikseresht: Connect with Ana at --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at /episode/index/show/smbcommunitypodcast/id/37439110

Marketing Campaigns via Text Messaging: Good or Bad? 07/31/2025

Marketing Campaigns via Text Messaging: Good or Bad? Overview: In this episode of the SMB Community Podcast, hosts James and Amy discuss the pros and cons of text marketing campaigns for IT businesses, emphasizing their annoyance and potential limited use for alerts and existing clients. They provide updates on recent IT security threats, including Microsoft's vulnerability in SharePoint servers and the Ingram Micro ransomware attack. The hosts also address industry events such as ChannelCon and news about Apple’s upcoming foldable iPhones. Additionally, they highlight recent acquisitions, such as Kaseya's confirmed purchase of Technology Marketing Toolkit led by Robin Robins. The episode concludes with a discussion of top cities for jobs and small business opportunities in the U.S. --- Chapter Markers: 00:00 Introduction and Welcome 02:05 MSP Question of the Week: Text Marketing Campaigns 10:46 Industry News: Microsoft SharePoint Attacks 13:11 Ingram Micro Ransomware Attack 15:47 Apple's Foldable Technology 18:22 Kaseya Acquires Technology Marketing Toolkit 20:54 Upcoming Event: Channel Con 26:25 Conclusion and Farewell --- About Shannon Bingham: Shannon Bingham is an Omaha-based entrepreneur and beauty industry leader who co-founded Seven Salon & Boutique in 2004, earning national recognition such as Salon Today’s Top 200 Fastest Growing Salons. A professionally trained cosmetologist, she's also an international brand educator for TIGI and IGK, Vice‑Chair of Nebraska's DHHS Board of Cosmetology, and an award‑winning photographer. In recent years, Shannon has leveraged her platform as Mrs. Nebraska International 2023 and Mrs. Midwest International 2024 to advocate passionately for adoption awareness, sharing her personal journey and inspiring local families. Learn more about Shannon at --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at /episode/index/show/smbcommunitypodcast/id/37618995

The Importance of Giving Back: Interview with Shannon Bingham 07/24/2025

The Importance of Giving Back: Interview with Shannon Bingham Overview: In this episode of the SMB Community Podcast, James Kernan interviews Shannon Bingham, a successful business owner, former beauty pageant winner, and passionate adoption advocate. Shannon talks about her journey from growing up in Lennox, Iowa to owning a successful salon in Omaha, Nebraska. She discusses her personal experience with adoption and offers advice for those considering it. Shannon also shares marketing tips for small business owners, emphasizing the importance of consistency, authenticity, and understanding your audience. She highlights the different social media platforms and their uses, and discusses her upcoming involvement in community initiatives like 'Dance for a Chance' and the NCHS back-to-school program. --- Chapter Markers: 00:00 Introduction 00:26 Meet Shannon Bingham: Pageant Queen and Business Owner 01:28 Shannon's Journey and Passion for Adoption 03:08 Navigating the Adoption Process 12:02 Marketing Tips for Small Business Owners 14:20 Shannon's Social Media Strategies 20:58 Upcoming Projects and Closing Remarks --- About Shannon Bingham: Shannon Bingham is an Omaha-based entrepreneur and beauty industry leader who co-founded Seven Salon & Boutique in 2004, earning national recognition such as Salon Today’s Top 200 Fastest Growing Salons. A professionally trained cosmetologist, she's also an international brand educator for TIGI and IGK, Vice‑Chair of Nebraska's DHHS Board of Cosmetology, and an award‑winning photographer. In recent years, Shannon has leveraged her platform as Mrs. Nebraska International 2023 and Mrs. Midwest International 2024 to advocate passionately for adoption awareness, sharing her personal journey and inspiring local families. Learn more about Shannon at --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at /episode/index/show/smbcommunitypodcast/id/37439020

Strategic Exit Planning and Wealth Preservation: Interview with Justin Maxwell 07/17/2025

Strategic Exit Planning and Wealth Preservation: Interview with Justin Maxwell Overview: In this episode of the SMB Community Podcast, James Kernan is joined by Justin Maxwell, a partner at Big Life Financial. The discussion centers around exit planning, legacy creation, and strategic planning for IT professionals and business owners. Justin explains the concept of a fractional family office and how Big Life Financial offers comprehensive services that include accounting, investment management, insurance, estate planning, and boutique investment banking. He emphasizes the importance of starting with a clear end goal in mind, regular tax planning, and the benefits of proactive financial strategies. Justin also provides insights into innovative legacy planning methods, such as investing in your own business and creating family foundations. The episode concludes with practical advice for business owners and the availability of additional learning resources and courses from Big Life Financial. --- Chapter Markers: 00:00 Introduction 00:28 Special Guest Introduction: Justin Maxwell from Big Life Financial 01:41 Understanding Family Offices and Their Importance 04:26 Strategic Planning for Business Owners 06:51 Tax Strategies for Business Owners 11:50 Exit Planning and Wealth Preservation 14:03 Innovative Legacy Planning Ideas 18:45 Courses and Coaching for Wealth Building 21:46 Final Thoughts and Contact Information 24:35 Closing Remarks --- About Justin Maxwell: Justin was a teacher and researcher before he started working with the BLF team in 2019. Justin discovered the entrepreneurial itch and quickly found that, like education, the financial and tax world loves to push everyone through the same square box. However, this doesn’t work in education or finance. His mission is to change that approach and deliver holistic tax and financial solutions for fellow successful entrepreneurs. Learn more about Justin at Connect with Justin on LinkedIn at --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at /episode/index/show/smbcommunitypodcast/id/37438940

How Often Should You Conduct Employee Reviews? 07/10/2025

The Power of Peer Groups 07/03/2025

The Power of Peer Groups Overview: In this week's episode of the SMB Community Podcast, hosts Amy and James discuss the value of peer groups for MSP business owners, emphasizing their role in solving operational challenges. They highlight how different peer groups focus on various aspects like sales, marketing, and technical support. The duo also covers recent news including the Iranian-Israeli cyber conflict's implications for MSPs, Nvidia's stock performance, and Canada's trade tax developments. Additionally, they discuss a significant decline in Windows desktop use and Reddit's stance against AI-generated content. To wrap up, they share details on valuable promotions from industry experts and remind listeners to sign up for relevant newsletters and mastermind groups. --- Chapter Markers: 00:00 Introduction and Welcome 01:37 Question of the Week: Peer Groups for MSP Business Owners 08:01 Book Recommendation: Unreasonable Hospitality 12:19 Event Highlights: Mastermind Event in Omaha 15:08 Current Events: Iranian-Israel Conflict and Cybersecurity 17:18 Tech News: Nvidia Stock and Canada-US Trade Talks 19:37 Industry Trends: Decline of Windows Desktops 24:42 Reddit's War Against AI 27:11 Promotions and Free Offerings for IT Professionals 29:06 Final Thoughts and Closing Remarks --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at /episode/index/show/smbcommunitypodcast/id/37270135

How To Attract & Retain Top Talent 06/26/2025

How To Attract & Retain Top Talent Overview: In this episode of the SMB Community Podcast, hosts James and Amy have a jam-packed agenda. They start off discussing the ongoing heatwave affecting various parts of the country before diving into critical cybersecurity concerns related to the U.S.'s recent conflict with Iran. They emphasize the importance of securing critical infrastructure against potential cyberattacks. They then tackle the challenge of attracting and retaining top talent, highlighting the importance of work-life integration, competitive compensation, and a strong company culture with unique perks. Additionally, they stress the urgency of upgrading Windows 10 machines to Windows 11 to ensure security and compliance. The podcast concludes with announcements about upcoming industry events and a giveaway featuring valuable resources for MSPs. --- Chapter Markers: 00:00 Introduction and Hosts Welcome 02:22 Cybersecurity Alert: US-Iran Conflict 04:16 MSP Question of the Week: Attracting and Retaining Top Talent 13:00 Windows 10 to Windows 11 Upgrade Urgency 16:52 MSP Upcoming Events 19:44 Conclusion and Farewell --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at /episode/index/show/smbcommunitypodcast/id/37156180

CloudFlare Outage: Facing IT Challenges and Market Competition 06/19/2025

CloudFlare Outage: Facing IT Challenges and Market Competition Overview: In this episode of the SMB Community Podcast, hosts James and Amy are back to delve into a series of key topics for IT professionals and managed service providers (MSPs). They discuss the recent CloudFlare outage and its relatively minimal impact on businesses, emphasizing the importance of adaptability. The episode's main focus is on how MSPs can stand out and provide value in a competitive and commoditized market by emphasizing unique selling propositions and customer-centric strategies. They also touch on the implications of leadership changes at Southwest Airlines and their potential impact on the airline's unique value proposition. Economic updates and their effects on business growth are reviewed, along with the continued significance of robust marketing efforts. The episode wraps up with lighter discussions about wildlife challenges in gardening and wishes for a happy Father's Day. --- Chapter Markers: 00:00 Introduction and Welcome 00:44 CloudFlare Outage Discussion 02:20 MSP Question of the Week: Standing Out in a Low-Cost World 11:54 Southwest Airlines Changes 15:59 Economic Update and Marketing Tips 18:26 Community Announcements and Freebies 22:26 Father's Day Reflections and Closing Remarks --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at /episode/index/show/smbcommunitypodcast/id/37076385

Navigating Modern Challenges and Opportunities: Borrowing Funds 06/12/2025

Navigating Modern Challenges and Opportunities: Borrowing Funds Overview: In this episode of the SMB Community Podcast, hosts James and Amy discuss various topics relevant to the IT and MSP community. The hosts delve into a listener's question on the advisability of borrowing money for business growth, discussing potential pitfalls and safer investment strategies, particularly in mergers and acquisitions. The episode also covers significant industry news, such as the surprising appointment of Rania Sukar as the new CEO of Kaseya, speculating on what changes she might bring to the company. Amy and James share further insights into differentiating MSPs through AI, business direction, and technical leadership, emphasizing the importance of tailoring services to clients' specific business goals. They also discuss financial planning, highlighting trends in 401k savings and offering advice on retirement planning for business owners. --- Chapter Markers: 00:00 Introduction and Welcome 00:24 Weekend Catch-Up 03:18 MSP Question of the Week: Should a business borrow money for business growth? 06:35 Industry News: New CEO for Kaseya 11:22 Differentiating MSPs in 2025 18:58 Financial Health and Retirement Planning for MSP Owners 27:34 Upcoming Events 29:31 Conclusion and Sign-Off --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at /episode/index/show/smbcommunitypodcast/id/36968805

Strategies for Retaining Key Employees During Acquisitions 06/06/2025

The Future of MSPs and AI's Impact on the Industry 05/29/2025

The Future of MSPs and AI's Impact on the Industry Overview: In this episode of the SMB Community Podcast, hosts James and Amy discuss their Memorial Day experiences before diving into a deep discussion about the future of Managed Service Providers (MSPs) and the impact of AI on the industry. They examine predictions for 2026, including the staggering forecast that 75% of MSP services will be delivered by AI within the next few years. They emphasize the importance for MSPs to innovate and adapt to stay relevant. The episode also covers recent news, including a significant partnership between Qualcomm and Dell, updates on legal issues faced by Delta Airlines and CrowdStrike, and an overview of the Gartner Magic Quadrant for 2025 in the security sector. The hosts also share personal updates and upcoming events, including James Kernan's Mastermind live event and Amy's new portable Starlink Mini for connectivity on the go. --- Chapter Markers: 00:00 Introduction and Hosts Welcome 01:25 MSP Question of the Week: Predictions for 2026 02:40 Impact of AI on MSP Services 04:55 Challenges and Opportunities for MSPs 14:24 CrowdStrike and Delta Airlines Incident 16:40 AI in the News: Qualcomm and Dell Partnership 20:42 Gartner Magic Quadrant for 2025 22:37 Upcoming Events and Announcements 24:21 Starlink Mini Purchase and Plans 26:01 Conclusion and Farewell --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at /episode/index/show/smbcommunitypodcast/id/36765660

Where is the Market: Where do I sell my MSP Practice? 05/22/2025

Where is the Market: Where do I sell my MSP Practice? Overview: In this episode of the SMB Community Podcast, hosts James and Amy discuss the viability of selling small MSP practices, emphasize the growing market for small MSP sales, and suggest dual strategies for business growth through acquisitions and marketing. The conversation covers Berkshire Hathaway CEO Warren Buffett's step down and the impact of AI on the job market. They also highlight updates in Microsoft Windows 11 and new features in the Office suite. Lastly, the hosts introduce 'Fizz,' a new party planning app by Instacart, tailored for shared orders and delivery, aiming to simplify gatherings. 1. Warren Buffet is stepping down as CEO of Berkshire Hathaway – will remain chairman Berkshire Hathaway is for its first leadership change in after 94-year-old Warren Buffett announced that he will step down as CEO at the end of 2025 2. AI Trends -- 95% CIOs increasing spend on AI tools 39% let go employees and 55% regret it… This is a HUGE opportunity for MSP’s to learn/market AI as a service 3. Microsoft updates: Windows 11 update and Office a after book --- Chapter Markers: 00:00 Introduction and Welcome 02:18 MSP Question of the Week 08:36 Warren Buffett Steps Down 12:02 AI Trends and Impacts 17:47 Microsoft Updates 20:24 Fun with New Apps 23:08 Conclusion and Sign-Off --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at /episode/index/show/smbcommunitypodcast/id/36505960

MSP Industry Trends: Interview with Rich Freeman of Channelholic 05/15/2025

MSP Industry Trends: Interview with Rich Freeman of Channelholic Overview: In this episode of the SMB Community Podcast, host James Kernan interviews industry guru Rich Freeman of Channelholic. Rich discusses his background in covering the SMB channel and managed services, along with his insights on current industry trends. They delve into the impacts of supply chain uncertainties, AI adoption and its implications for MSPs, and the trend of larger MSPs acquiring smaller ones. Rich shares data on AI's role in business, security implications, and the emerging need for new roles such as 'agent boss.' The conversation also highlights the opportunities and challenges for smaller MSPs in a rapidly evolving market. Listeners are encouraged to subscribe to Rich's newsletter at Channel Holic for more in-depth analysis and updates. --- Chapter Markers: 00:00 Introduction to the SMB Community Podcast 00:26 Interview with Industry Guru Rich Freeman 01:04 Discussing Industry Trends and News 03:07 Strategic Partnerships and Supply Chain Insights 06:33 The Impact of AI on the Industry 14:07 Mergers, Acquisitions, and Market Trends 19:47 Security Implications of AI 23:01 Conclusion and Contact Information --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at /episode/index/show/smbcommunitypodcast/id/36505895

Exploring the Four-Day Work Week 05/09/2025

Exploring the Four-Day Work Week Overview: In this episode of the SMB Community Podcast, hosts Amy & James dive into the concept of a four-day work week for IT professionals. They explore the pros and cons, including staggering staff schedules and focusing on productivity. The hosts also discuss how the current economic climate might impact tech spending and business operations. Additionally, Amy and James share their top recommended business and personal growth books, emphasizing the importance of execution, giving, and maintaining a strong personal philosophy in business. Tune in to gain insights on modern work environments and literary recommendations for professional success. --- Chapter Markers: 00:00 Introduction 00:44 MSP Question of the Week: Exploring the Four-Day Work Week 06:00 Performance-Based Work Models 14:48 Economic Concerns and Business Insights 19:38 Personal Economy vs National Economy 21:00 Grocery Prices and Economic Perception 21:53 Book Recommendations and Their Impact 31:29 Gratitude and Mindset in Business 33:03 Discipline and Purpose in Life 35:49 Conclusion and Final Thoughts --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at /episode/index/show/smbcommunitypodcast/id/36505770

Strategies For Selling Your Business 05/01/2025

Navigating Growth and Strategic Planning for MSPs 04/30/2025

Navigating Growth and Strategic Planning for MSPs Overview: In this week's episode of the SMB Community Podcast, hosts James and Amy are back to discuss various aspects of running a successful MSP. They start by diving into the MSP question of the week about creating an org charts for small teams. Both hosts emphasize the importance of delineating responsibilities and using the EOS accountability chart for better team structure. They also talk about the challenges and opportunities in selling security solutions and the importance of offering a strategic value to clients. Later, James interviews Max Miller from Workland Partners about current M&A trends in the IT and cybersecurity sectors, offering valuable advice for MSPs considering selling their business. The episode wraps up with a reminder to stay connected and share questions or comments with the hosts. --- Chapter Markers: 00:00 Introduction and Greetings 02:09 MSP Question of the Week: Creating an Org Chart 03:18 The Importance of Accountability Charts 09:40 Challenges in Selling Security 11:56 Value-Based Selling and Strategy 18:02 Data Security Concerns 21:12 Facebook Breaches and Data Theft 23:53 Retail Store Privacy Concerns 25:46 5 Minutes w/ a Smart Person: Max Miller of Worklyn Partners 26:10 Max Miller's Background and Workland Partners 30:46 M&A Activity in the MSP Space 34:06 Advice for MSP Owners Considering Selling 40:49 Final Thoughts and Contact Information 43:18 Podcast Wrap-Up and Future Plans --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at /episode/index/show/smbcommunitypodcast/id/36314465

Embracing EOS and Navigating Industry Challenges 04/17/2025

Embracing EOS and Navigating Industry Challenges Overview: In this episode of the SMB Community Podcast, hosts Amy and James are back! The main topic revolves around the Entrepreneurial Operating System (EOS) and its benefits for small to mid-sized MSPs, particularly those with five or more employees. James shares his expertise and insights into how EOS can improve business structure, accountability, and goal setting. The conversation also touches on industry news, including a new 3% service tax in Maryland targeting MSPs, the importance of CMMC certification for retaining government business, and Microsoft's release of the new mini PC Windows 365 device. Both James and Amy emphasize the importance of organization, industry representation, and staying current with compliance and technological advancements. --- Chapter Markers: 00:00 Introduction 00:34 Weather Chat and Spring Excitement 01:46 Question of the Week: Implementing EOS for Small MSPs 08:53 Importance of Business Vision and Employee Engagement 14:38 News: Maryland's New Service Tax on MSPs 19:02 News: CMMC Certification Requirements for MSPs 22:03 News: Microsoft's New Mini PC 26:23 Upcoming Events and Closing Remarks --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at /episode/index/show/smbcommunitypodcast/id/36202145

Exploring Leadership as a Level 1 Tech 04/10/2025

Exploring Leadership as a Level 1 Tech Overview: In this episode of the SMB Community Podcast, hosts James and Amy are back to discuss a range of topics relevant to IT professionals. They start with a question about leadership for entry-level tech employees, emphasizing that leadership can be demonstrated at any level. The conversation then shifts to cybersecurity, highlighting an insurance industry report that identifies firewalls, VPNs, and RDP as common entry points for ransomware attacks. Amy suggests moving away from traditional perimeter security in favor of cloud solutions. The hosts also touch on the significance of AI tools in marketing, legacy planning, and training. They discuss the looming impact of AI on data centers and speculate that current high-power usage may be short-lived due to technological advancements. The episode wraps up with light-hearted personal anecdotes, including plans for launching their boats for the season. --- Chapter Markers: 00:00 Introduction and Welcome 01:40 MSP Question of the Week: Leadership as a Level One Tech 07:04 Ransomware and Cybersecurity Insights 11:26 23andMe Bankruptcy and Data Privacy Concerns 15:27 AI Innovations and Industry Trends 22:18 Upcoming Events and Personal Updates 23:54 Conclusion and Farewell --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at /episode/index/show/smbcommunitypodcast/id/36078330

AI Tools: Which One Is The Best? 04/03/2025

Enhancing Workplace Efficiency with AI: Interview with Zulfiya Forsythe of Omadli Group 03/27/2025

Enhancing Workplace Efficiency with AI: Interview with Zulfiya Forsythe of Omadli Group Overview: In this episode of the SMB Community Podcast, host James Kernan from Kernan Consulting interviews Zulfiya Forsythe, CEO and founder of Omadli Group, about the transformative power of AI in the workplace. Forsythe shares her unique journey from accounting to tech, highlighting the development of data analytics and AI solutions that help businesses streamline administrative tasks and gain actionable insights. The discussion covers how Forsythe's team partners with MSPs to create automation around reporting, build executive dashboards, and leverage AI tools to enhance business efficiency. The episode also touches on the current explosion of AI tools and the importance of educating users to stay ahead in the rapidly evolving tech landscape. --- Chapter Markers: 00:00 Introduction to the SMB Community Podcast 00:24 Meet the AI Guru: Zulfiya Forsythe 00:48 From Accounting to AI: Zulfiya Forsythe's Journey 04:40 AI in the Workplace: Real-World Applications 08:09 Partnering with MSPs: A Win-Win 12:52 The AI Explosion: Tools and Trends 17:41 The Future of AI: Opportunities and Challenges 22:59 Conclusion and Contact Information --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at /episode/index/show/smbcommunitypodcast/id/35880740

Rebranding and Future Growth: An Interview of MJ Shoer of GTIA 03/20/2025

Strategizing MSP Growth: Windows 10 End of Life 03/14/2025

Strategizing MSP Growth: Windows 10 End of Life Overview: In this episode of the SMB Community Podcast, hosts Amy Babinchak and James Kernan dive into how IT professionals can leverage the end-of-life schedules of Microsoft Windows 10 to generate new business. This week, they emphasize the importance of planning and maintaining a regular upgrade schedule for client systems to avoid issues and ensure security. The conversation also touches on the impact of drone deliveries in dense areas and the evolving landscape of remote meetings, with a particular focus on Zoom's declining market share. The team also explores the necessity for MSPs to obtain CMMC certification to maintain government contracts, and the ongoing trends in mergers and acquisitions within the market. James and Amy also announce the start of a new series focused on exploring productive AI tools. Check out the chapter markers below for more! Chapter Markers: 00:00 Introduction and Welcome 00:47 MSP Question of the Week: Windows 10 End of Life 05:52 The Drone Dilemma: A Look into the Future 08:57 Zoom's Market Share and Meeting Fatigue 18:41 Mergers and Acquisitions in the IT Market 20:42 CMMC Certification and Government Business 26:17 Cool AI Tools: A New Series 28:17 Conclusion New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at /episode/index/show/smbcommunitypodcast/id/35684750

Offshoring vs. Local Hiring: Where to Find Success 03/06/2025

Offshoring vs. Local Hiring: Where to Find Success In this Thursday episode of the SMB Community Podcast, hosts James Kernan and Amy Babinchak discuss recent events and trends in the IT and business world. Amy details her recent speaking engagement at the M365 Community Days event, highlighting the importance for MSPs to network with internal IT professionals. The hosts dig into the question of whether MSPs are finding success with offshore resources versus local hiring. They share mixed opinions but note a growing number of success stories with offshoring, particularly post-pandemic. The episode also covers major news, including Apple’s U.S.-focused AI investment, Ninja One’s $500 million funding milestone, and a surprising admission from HP about their customer service wait times. Additionally, this week's 5 Minutes with a Smart Person features Ken Miller. Ken talks about his business, which combines AI and VAs to optimize SMB operations. --- Chapter Markers: 00:00 Introduction and Welcome 02:14 Event Recap: M365 Community Days 04:43 MSP Question of the Week: Are MSP’s finding success with offshore resources? 10:43 Apple's Major Announcements 15:02 Ninja One's Growth and Funding 17:57 HP's Customer Service Revelation 20:16 5 Minutes with a Smart Person: Ken Miller 32:00 Upcoming Events and Closing Remarks --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at /episode/index/show/smbcommunitypodcast/id/35557700

SMB Community Podcast by James Kernan

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