SMB Community Podcast by James Kernan
Podcasts for IT consultants and managed service providers in the SMB Community. Brought to you by the Small Biz Thoughts Technology Community - with hosts Amy Babinchak, James Kernan, and Karl W. Palachuk.
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Charging for Onsite Travel?
04/25/2024
Charging for Onsite Travel?
1.) The MSP Question of The Week Should you charge for onsite travel? And what's best--Price per seat or per device? --- 2.) Notes on The News The FBI is warning consumers against using public phone charging stations in order to avoid exposing their devices to malicious software... ...Apple loses top phonemaker spot to Samsung as iPhone shipments drop! "Apple's smartphone shipments dropped about 10% in the first quarter of 2024, hurt by intensifying competition by Android smartphone makers aiming for the top spot, data from research firm IDC showed on Sunday." --- Our upcoming events and more: Register for James’s class at ITSPU! 5W22 – MSP Professional Sales starts April 23rd. Sign up now: MASTERMIND LIVE – Tampa, FL – April 27-28th Use “EARLYBIRD” as the coupon code to save $200! Catch James at the SMBTechfest! SMBTechfest – Irvince, CA – May 9-10th Check out Amy’s weekly newsletter! Sign up now: Kernan Consulting “Weekly Tips”! Sign up now: Our Social Links: Sponsor Memo: Huntress ay’s SMB Community Podcast is brought to you by Huntress Managed Security. Cybersecurity is more than software—it’s also the expertise needed to effectively fight against today’s evolving threat landscape. Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats. Huntress’ suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response. While you focus on growing your business, we provide first response to hackers. Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%. To start a trial today, visit
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Dima Kumets of Huntress Labs
04/18/2024
Dima Kumets of Huntress Labs
Host Karl caught up with Dima Kumets, Principal Product Manager at Huntress Labs focused on their Security Awareness Training product. It was an entertaining interview! This interview focuses on the Security Awareness Training product, which features a truly engaging way for end users to learn about phishing attacks and other threats that arrive through email. Karl and Dima introduce you do the archvillain Didi and her role in educating clients - without irritating or alienating them! About Dima Kumets: Prior to joining Huntress, Dima was the product lead on OpenDNS (acquired by Cisco and now Cisco Umbrella.) He leverages his 20+ years of experience in technology to help partners grow their security practices and better protect the small and medium size businesses we all rely on. Partners can learn more at to sign up for a free trial. And, MSPs can sign up for the "Neighborhood watch" program that gives you free internal use licenses for all products. Thanks to Huntress for sponsoring this podcast. --- Our upcoming events and more: Register for James’s upcoming class at ITSPU! 5W22 – MSP Professional Sales starts April 23rd. Sign up now: MASTERMIND LIVE – Tampa, FL – April 27-28th Use “EARLYBIRD” as the coupon code to save $200! Catch James at the SMBTechfest! SMBTechfest – Irvince, CA – May 9-10th Check out Amy’s weekly newsletter! Sign up now : Our Social Links: Sponsor Memo: Huntress Today’s SMB Community Podcast is brought to you by Huntress Managed Security. Cybersecurity is more than software—it’s also the expertise needed to effectively fight against today’s evolving threat landscape. Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats. Huntress’ suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response. While you focus on growing your business, we provide first response to hackers. Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%. To start a trial today, visit
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Reselling Copilot As A Service?
04/11/2024
Reselling Copilot As A Service?
1.) MSP Question of The Week Is there an opportunity there for MSPs to resell consulting service around copilot? --- 2.) Notes on The News Windows features disappearing in 2024: Google looking to purchase Hubspot: United States Cyberforce: ...and more! --- Our upcoming events and more: Register for James’s upcoming class at ITSPU! 5W22 – MSP Professional Sales starts April 23rd. Sign up now: MASTERMIND LIVE – Tampa, FL – April 27-28th Use “EARLYBIRD” as the coupon code to save $200! Catch James at the SMBTechfest! SMBTechfest - Irvince, CA - May 9-10th Check out Amy's weekly newsletter! Sign up now : Our Social Links: Sponsor Memo: Huntress Today’s SMB Community Podcast is brought to you by Huntress Managed Security. Cybersecurity is more than software—it’s also the expertise needed to effectively fight against today’s evolving threat landscape. Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats. Huntress’ suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response. While you focus on growing your business, we provide first response to hackers. Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%. To start a trial today, visit
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Tracking MDF As a Small MSP
04/04/2024
Tracking MDF As a Small MSP
1.) MSP Question of The Week Is it worth the time to track MDF/Rebates from your vendors partners if you are a small MSP? --- 2.) Notes on The News April fool’s joke? Gmail announced 20 years ago today: Microsoft copilot released today: --- 3.) Five Minutes with A Smart Person - Tim Fitzpatrick of Rialto Marketing Check out the preview for our full interview with Tim Fitzpatrick of Rialto Marketing --- Our upcoming events and more: Register for James's upcoming class at ITSPU! 5W22 - MSP Professional Sales starts April 23rd. Sign up now: MASTERMIND LIVE – Tampa, FL – April 27-28th Use “EARLYBIRD” as the coupon code to save $200! Sign up now : Our Social Links: Sponsor Memo: Huntress Today’s SMB Community Podcast is brought to you by Huntress Managed Security. Cybersecurity is more than software—it’s also the expertise needed to effectively fight against today’s evolving threat landscape. Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats. Huntress’ suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response. While you focus on growing your business, we provide first response to hackers. Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%. To start a trial today, visit
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Should Remote Workers Return to The Office?
03/28/2024
Should Remote Workers Return to The Office?
Host Amy and James are back! 1.) MSP Question of The Week: Should you force remote workers back in to the office? And do workers prefer weekly, bi-weekly, or monthly payment? --- 3.) Notes on The News N-able 2024 MSP Challenges and Opps – CEO article: How the top MSP business owners are using AI in their business: What AI we've been using: --- 2.) Five Minutes with A Smart Person - Fernando Leon Host James sit down with smart person Fernando Leon, Vice President of Sales/Marketing of Single Point of Contact. They discuss White Label IT Service platform that helps MSP's scale. Contact: --- Our upcoming events: AUSTIN TX – MASTERMIND LIVE (March 28-29th) Use “EARLYBIRD” as the coupon code to save $200! Our Social Links: Sponsor Memo: Huntress Today’s SMB Community Podcast is brought to you by Huntress Managed Security. Cybersecurity is more than software—it’s also the expertise needed to effectively fight against today’s evolving threat landscape. Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats. Huntress’ suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response. While you focus on growing your business, we provide first response to hackers. Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%. To start a trial today, visit
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Karl Palachuk at Channel Partners 2024
03/21/2024
Karl Palachuk at Channel Partners 2024
We follow Karl Palachuk as he makes his way through Channel Partners Expo 2024! Thank you to our guests (in order): Dave Seibert of SMBTechFest Michelle Ragusa McBain of Sonicwall Mikey Pruitt of DNSFilter Kathleen Martin of Advancing Leadership Network (ALN) --- Our upcoming events: AUSTIN TX – MASTERMIND LIVE (March 28-29th) Our Social Links: Sponsor Memo: Huntress Today's SMB Community Podcast is brought to you by Huntress Managed Security. Cybersecurity is more than software—it’s also the expertise needed to effectively fight against today’s evolving threat landscape. Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats. Huntress’ suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response. While you focus on growing your business, we provide first response to hackers. Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%. To start a trial today, visit
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Stephen Thomas of Asigra
03/14/2024
Stephen Thomas of Asigra
Karl interviewed Stephen Thomas from Asigra. Thomas oversees global revenue and shapes the sales and customer success strategy. He is an accomplished executive With over 25 years of experience in building and guiding sales and customer success teams within the rapidly expanding sectors of Enterprise SaaS. With over 25 years of experience in building and guiding sales and customer success teams within the rapidly expanding sectors of Enterprise SaaS (Cybersecurity and Data Protection), Stephen Thomas is an accomplished executive. Prior to taking on his current role at Asigra, where he oversees global revenue and shapes the sales and customer success strategy, he was the Chief Revenue Officer at RiskOptics (formerly Reciprocity). Stephen's leadership experience extends to companies like Arcserve, Armor, Cyberbit, and Symantec. A graduate of the University of Texas at Austin, he has further honed his skills as a Certified LEANSTACK Coach, CIPP, and CISSP. Asigra is launching a new SaaS management tool in April, but partners can join their beta program now and receive a $2,500 service credit to work with. The product site is https://saasassured.com. Look for the Insider Circle link to join their Beta program. You can join now, so you'll be set for the April 1st launch. Many partners are missing out on revenue by not offering their clients the ability to back up all their SAAS applications (Hubspot, QuickBooks, etc.). Clients know they need to do this. they might even assume you're doing it. And if you're not, someone else might be. That means another vendor is already approved to be paid by them for IT services. That mean's there's another IT consultant in your client's office! Transparency note: Asigra was a sponsor for the 2023 SMB Online Conference. — Our upcoming events: AUSTIN TX – MASTERMIND LIVE (March 28-29th) Our Social Links:
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Christophe Reglate of SXIPHER
03/07/2024
Christophe Reglate of SXIPHER
Host James sits down with Christophe Reglate of SXIPHER. Look out for the PROMO for 20% off in the month of March! Call: (386) 479-4074 Email: [email protected] — Our upcoming events: AUSTIN TX – MASTERMIND LIVE (March 28-29th) Our Social Links:
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Competing As A Small MSP
02/29/2024
Competing As A Small MSP
Yes, another opener about the weather. ;) 1.) The MSP Question of The Week How can small MSPs compete with larger firms in the same market? --- 2.) Notes on The News The AT&T outage results in $5 credit to all affected users. ...And the Media Industry suffers in the face of social media newsbreaks. --- Our upcoming events: AUSTIN TX – MASTERMIND LIVE (March 28-29th) Our Social Links:
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Identifying Worthwhile Opportunities
02/22/2024
Identifying Worthwhile Opportunities
We are back after the long weekend with great hair... 1.) MSP Question of the week: How do you qualify an opportunity so you don’t waste your time? Check out Amy's whitepaper: --- 2.) Notes on the News and Our Favorite Social Media Apple Vision Pro is out: 1st new product in 7 yrs – VR headset $3499 Markets are way up except for Snapchat – down 30% reported a 248m loss in their most recent qtr announcement. AND We dive into our favorite social media for business use and why... --- 3.) Five Minutes with A Smart Person – Christophe Reglat of SXIPHER A preview of James's interview with Christophe Reglat of SXIPHER on Penetretation Testing with AI. --- Our upcoming events: AUSTIN TX – MASTERMIND LIVE (March 28-29th) Our Social Links:
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Val King of Whitehat Technologies
02/15/2024
Val King of Whitehat Technologies
Host James sits down with Val King. Val is the CEO of Whitehat Virtual Technologies and responsible for day-to-day-operations, as well as leading the company’s product development and technology strategy. Val has 20 years of experience in technology, compliance, and security in regulated industries, particularly in financial services and healthcare. Currently Val serves in a dual role as CIO for a regional healthcare system. “The last 18 inches between the screen and the end-user is the Point of Execution, where end user experience matters, where technology either improves productivity, and thus the business, or hinders it. “Every business needs IT. Every business buys IT, but not every business is able to confidently cross that divide from IT being just a cost of doing business to a tool delivering outcomes that makes business measurably better.” Val is focused on making this a core competency of Whitehat Virtual Technologies, benefiting every customer we serve. — Our upcoming events: AUSTIN TX – MASTERMIND LIVE (March 28-29th) Our Social Links:
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Work Culture and Business Acquisition
02/08/2024
Work Culture and Business Acquisition
1.) MSP Question of The Week How important is work culture as it relates to acquisition or merger? and Why everything boils down to customer experience... See: 2.) Five minutes with a Smart Person - Val King of Whitehat Technologies Val is the CEO of Whitehat Virtual Technologies and responsible for day-to-day-operations, as well as leading the company’s product development and technology strategy. Val has 20 years of experience in technology, compliance, and security in regulated industries, particularly in financial services and healthcare. Currently Val serves in a dual role as CIO for a regional healthcare system. “The last 18 inches between the screen and the end-user is the Point of Execution, where end user experience matters, where technology either improves productivity, and thus the business, or hinders it. "Every business needs IT. Every business buys IT, but not every business is able to confidently cross that divide from IT being just a cost of doing business to a tool delivering outcomes that makes business measurably better." Val is focused on making this a core competency of Whitehat Virtual Technologies, benefiting every customer we serve. --- Our upcoming events: AUSTIN TX – MASTERMIND LIVE (March 28-29th) Use “EARLYBIRD” as the coupon code to save $200! Irvine CA – SMB Techfest (Feb 8th-9th) Make sure you catch Amy at SMB Techfest! Our Social Links:
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How Do MSPs Deal with Stress?
02/01/2024
How Do MSPs Deal with Stress?
1.) MSP Question of The Week How do busy MSP business owners deal with stress? Host Amy and Host James discuss their strategies. --- 2.) Five Minutes with A Smart Person - Eric Anthony Host James sits down with Channel Vet, podcaster, and Director of Community at EGNYTE Eric Anthony. Learn more about Eric: Eric's Customer Experience video: Eric's Book "CX That Sings": ? --- 3.) Notes on The News "Microsoft set for AI-powered revenue surge as stock pulls ahead... Microsoft is expected to report a 15.8% jump in quarterly revenue, its best growth in nearly two years, as rising adoption of its products infused with generative AI fuels demand for its cloud services." Microsoft's (MSFT.O), opens new tab Teams services were restored on Saturday after a disruption blocked access to the messaging platform. Several users had flagged issues with the messaging platform on Friday. Complaints peaked in the afternoon with more than 14,000 incidents, according to outage tracking website Downdetector.com. All incidents appeared to be resolved on Saturday. --- Our upcoming events: AUSTIN TX – MASTERMIND LIVE (March 28-29th) Use “EARLYBIRD” as the coupon code to save $200! Irvine CA – SMB Techfest (Feb 8th-9th) Make sure you catch Amy at SMB Techfest! Our Social Links:
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What is The Best Business Structure For MSPs?
01/25/2024
What is The Best Business Structure For MSPs?
Host Amy and Host James catch up and catch a tan. 1.) MSP Question of The Week What is the best business structure for new MSPs? See: --- 2.) More Tech Layoffs? EY Announces Layoffs in Response to Economic Struggles See: "Less than a week after Broadcom finalized its $61 billion acquisition of VMware, layoffs began. This is a familiar pattern for the company, which followed a similar playbook with its acquisition of CA Technologies in 2018. Overall, it's estimated Broadcom will cut about 2,000 employees post-acquisition. Google, Amazon, Snap, Splunk, LinkedIn, Cisco, MariaDB and SecureWorks all recently announced layoffs. Other mass layoffs recently included Intel, Wish and LinkedIn in the San Francisco Bay area. At the beginning of September, Rapid7 announced a restructuring plan following disappointing second-quarter results, resulting in the layoffs of about 18% of the company’s workforce. Similarly, AppSec firm Snyk laid off 128 people in April. Cloud security vendor Zscaler announced layoffs after what it called a rough fiscal second quarter. Software tools giant Atlassian laid off 5% of its workforce as it “shifted priorities.” ---- Our upcoming events: AUSTIN TX – MASTERMIND LIVE (March 28-29th) Use “EARLYBIRD” as the coupon code to save $200! Irvine CA – SMB Techfest (Feb 8th-9th) Make sure you catch Amy at SMB Techfest! Our Social Links:
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Yearly Business Goals and Objectives
01/25/2024
Yearly Business Goals and Objectives
*Due to a small error, we are re-releasing this episode that was originally set for January 19th, 2024. Thanks for understanding. :-) 1.) Should you update your GOALS and OBJECTIVES every year? The short answer? Yes. Email James ([email protected]) for his one page business plan exercise. --- 3.) Notes on The News Is Connectwise a sinking ship? https://www.msptechnews.com/business-news/is-connectwise-a-sinking-ship/ The best click-bait of the year....so far! And MAJOR CONSUMERS SEVER RELATIONS WITH HACKED BRANDS? Ransomware attacks in 2023 surged by 95% year-over-year, with 1,278 victims identified on leak sites - already surpassing both 2021 and 2022 totals... 2.) Five Minutes with a Smart Person: Erick Simpson Erick Simpson is an MSP Business and Channel Growth Expert, MSP Influencer and MSP Thought Leader A pioneer and leader in the managed services industry, Erick Simpson built and sold one of the very first MSPs in the industry and grew and coached a channel of 30,000 IT Solution Providers through their MSP transformation with his MSP Mastered® Methodology for managed services business performance improvement. Erick is an MSP business & channel growth expert, influencer, thought leader, speaker and author with 4 best-selling books and 50 white papers to his credit, and his strategies and programs help MSPs overcome business challenges to realize consistent, profitable managed services recurring revenue growth. His M&A expertise has helped dozens of MSPs sell their businesses at the highest valuation or expand through acquisition. He delivers strategic MSP market analysis services and builds and improves channel programs for IT vendors and distributors, and helps recruit and enable their channel partners through his thought leadership podcasts, webinars, workshops and event keynotes and breakouts. Erick’s industry recognition includes Channel Futures’ 7 Thought Leaders Defining the MSP Market, Jay McBain’s 100 Most Visible Channel Leaders, 2 Time ChannelPro 20/20 Visionaries, 2 Time MSP Mentor 250 and SMB Nation’s SMB 150 award recipient. Check out Erick's new community: — Check out Amy's Intune class: Our upcoming events: AUSTIN TX – MASTERMIND LIVE (March 28-29th) Use “EARLYBIRD” as the coupon code to save $200! Irvine CA - SMB Techfest (Feb 8th-9th) Make sure you catch Amy at SMB Techfest! Our Social Links:
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Jerry Koutavas of ASCII
01/04/2024
Jerry Koutavas of ASCII
Host Karl sits down with friend, Jerry Koutavas. As President of The ASCII Group, Jerry Koutavas is responsible for creating resources and services aimed at helping IT and managed service providers better manage their time and their bottom line. Koutavas oversees the creation, implementation, and adoption of benefits at The ASCII Group which services over 1,400 MSPs in North America. A widely-recognized figure in the IT industry, Jerry has more than 25 years of experience in the Channel. Check out more: --- Our upcoming events: Jan 16-18th in Honolulu HI – MSSP Sales/Marketing workshop Contact James for a $500 discount code! Our Social Links:
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Big Tech Layoffs Coming
12/28/2023
Big Tech Layoffs Coming
1.) MSP Question of the week: Will the US economy adversely affect my business? In summation, it will...if YOU let it. And what does tabasco hot sauce have to do with you? --- 2.) Notes on the News Tech lay offs yet again! Google, Amazon and Snap are among latest to announce major layoffs. See: 3.) Cool Tech Gifts Our experts way in. :-) --- Our upcoming events: Jan 16-18th in Honolulu HI – MSSP Sales/Marketing workshop Contact James for a $500 discount code! Our Social Links:
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Desmystify Selling with Microsoft with Rob Fegan
12/21/2023
Desmystify Selling with Microsoft with Rob Fegan
Host James sits down with Venvito's Founder Rob Fegan on partnering with Microsoft. Venvito was formed to teach other Microsoft partners how to harness the scale and reach of Microsoft's field teams. Sharing with other owners, founders, and leaders the messaging, the mechanics, and the mindset necessary to partner with Microsoft, growing your Microsoft practice through mutually beneficial relationships at all levels within Microsoft. Learn more: Our upcoming events: Jan 16-18th in Honolulu HI – MSSP Sales/Marketing workshop Contact James for a $500 discount code! Our Social Links:
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The Best Commission Plan for Salespeople
12/14/2023
The Best Commission Plan for Salespeople
Today the SMBCP is whole again: Karl is back! 1.) MSP Question of The Week What is the best commission plan for salespeople? --- 2.) What's New in the News OPEN AI – blew up! And ransomware attacks are on the RISE! Ransomware attacks have surged in recent years; this has led to significant financial losses, data breaches and operational disruptions across various sectors. As of 2023, over 72% of organizations worldwide were affected by ransomware attacks, according to Statista. That raises a question as to how malicious actors are able to successfully carry out these attacks on the majority of organizations. And one industry that is struggling to handle ransomware attacks is...healthcare. In fact, Sophos revealed in its “The State of Ransomware in Healthcare 2023” report that cybercriminals successfully encrypted data in nearly 75% of ransomware attacks. This is the highest rate of encryption in the past three years and a significant increase from the 61% of healthcare organizations that reported having their data encrypted last year. --- Our upcoming events: Jan 16-18th in Honolulu HI – MSSP Sales/Marketing workshop Contact James for a $500 discount code! Our Social Links:
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Julian Caldwell: What CIOs Look For in an MSP
12/07/2023
Julian Caldwell: What CIOs Look For in an MSP
In this week's edition of SMBCP, we sit down with the Chief Information Officer of TS Banking Group, Julian Caldwell. We discussed how to get into the door with executives--What are they looking for in MSPs? And hpw to become "Sticky" Long Term strategic partners with your customers? Listen today to see why most MSP's fall short of these expectations... Our upcoming events: Kernan Mastermind Roadshow Dec 7-8th, 2023 in Newport Beach CA – Use code: EARLYBIRD Jan 16-18th in Honolulu HI – MSSP Sales/Marketing workshop Contact James for a $500 discount code! Our Social Links:
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Karl at SMB IT Pro Con Australia!
11/30/2023
Karl at SMB IT Pro Con Australia!
Host Karl goes down under for the SMB IT Pro Con! In this episode, Karl captures bite-sized interviews with the best in the industry. Featuring (In Order): Dean Calvert of Calvert Technologies Elias Mansour of N-Able Matt Koenig of Nodeware Pablo Munoz of Ninja One Peter Ward of Dijital Team Shaun Witherden of Kaseya Shaun Capps of Pax8 Ted Deane 2Excel Tim Lippa Halo PSA Will Parker HP Elite --- Our upcoming events: Kernan Mastermind Roadshow Dec 7-8th, 2023 in Newport Beach CA – Use code: EARLYBIRD Jan 16-18th in Honolulu HI – MSSP Sales/Marketing workshop Contact James for a $500 discount code! Our Social Links:
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SMBCP's Smart Person: Chip Reaves
11/23/2023
SMBCP's Smart Person: Chip Reaves
Happy Thanksgiving! In this turkey day edition of SMBCP, we have Chip Reaves in the studio! Chip’s expertise is in Microsoft software, teaching courses on a variety of apps and iterations from 2010 to the most current Microsoft 365. He has been interviewed on TV and other major media on topics related to small business technology and entrepreneurship, including ABC News, BusinessWeek TV, The Wall Street Journal, and The New York Times, and is a member of Jim Blasingame’s “Brain Trust" on and has taught a variety of courses both live and recorded. [email protected] --- Our upcoming events: Kernan Mastermind Roadshow Dec 7-8th, 2023 in Newport Beach CA – Use code: EARLYBIRD Jan 16-18th in Honolulu HI – MSSP Sales/Marketing workshop Contact James for a $500 discount code! Our Social Links:
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Increasing Your Business's Value BEFORE Selling
11/16/2023
Increasing Your Business's Value BEFORE Selling
For this week's episode, we are joined by our co-host Amy Babinchak! --- 1.) The MSP Question of the Week What can you do NOW to increase the value of your business BEFORE you sell? Host James and Host Amy break it down. 1. Business Plan 2. Written Agreements both customer and employee 3. Focus on Core Service 4. Unique Assets 5. Clean Books and record keeping 6. Business Process Bible 7. Diverse Customer-base 8. Strong People --- Our upcoming events: Kernan Mastermind Roadshow Dec 7-8th, 2023 in Newport Beach CA – Use code: EARLYBIRD Jan 16-18th in Honolulu HI – MSSP Sales/Marketing workshop Contact James for a $500 discount code! Our Social Links:
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Your Clients Hires Your Employee -- Now What?
11/09/2023
Your Clients Hires Your Employee -- Now What?
1.) MSP Question of The Week What do you do when your customer hires one of your employees? Have you prepared with a non-solicitation in your agreement? Did they let you know in advance or hire behind your back? Do you contact them? All the questions answered with Host James! 2.) Five Minutes with a Smart person – Steven Frank of TDSynnex TDSynnex is MUCH MORE than a distributor, they are a partner We discussed resources that my customers use to grow and scale their business - real world success stories shared 3.) Notes on the News Topic Host James addresses the most recent burning topics: 1. The 23andMe Breach – what should you do? 2. Scalepad acquires QUOTER 3. When do you hire someone BETTER than you? --- Our upcoming events: Kernan Mastermind Roadshow Dec 7-8th, 2023 in Newport Beach CA – Use code: EARLYBIRD Jan 16-18th in Honolulu HI – MSSP Sales/Marketing workshop Our Social Links:
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What's Next for Alex Farling?
11/02/2023
What's Next for Alex Farling?
In this episode of the SMBC podcast, we have three special cohost! Host James sits with Alex Farling, Wes Spencer and Kyle Christensen of Empath. Tune in as we discuss the next big moves for Empath. --- Our upcoming events: Kernan Mastermind Roadshow Dec 7-8th, 2023 in Newport Beach CA – Use code: EARLYBIRD Jan 16-18th in Honolulu HI – MSSP Sales/Marketing workshop Our Social Links:
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What Is Your Unique Selling Proposition?
10/26/2023
What Is Your Unique Selling Proposition?
1.) The MSP Question of the Week What is your unique selling proposition? Or your "superpower"? --- 2.) Notes on the News Understanding Your Competitors – SWOT Analysis on your business. We discuss: - Understanding your competitors is crucial for staying competitive in today’s business landscape. - A successful competitor comparison involves evaluating various aspects, such as service offerings, marketing strategies, and operational structures. - Identifying patterns, trends, and vulnerabilities within your competitors’ businesses can provide valuable insights for your growth and success. --- 3.) Questions From You Do you use IT Staffing firms to help find talent? --- Our upcoming events: Kernan Mastermind Roadshow Dec 7-8th, 2023 in Newport Beach CA – Use code: EARLYBIRD Jan 16-18th in Honolulu HI – MSSP Sales/Marketing workshop Our Social Links:
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MSP Packaging and Pricing
10/19/2023
MSP Packaging and Pricing
1.) What's Up with You? One of our favorite topics on the show: What do you prefer--the large events or the smaller events? Let us know and send us message at [email protected]! Host James breaks down the pros and cons of both. --- 2.) MSP Question of the Week Should you have one offering or multiple offerings – AND – what is your recommendation for price per seat? 3.) James's Quick Marketing Tip Please, update your headshots / video on your business. Do this annually to keep fresh photos/video on your business to repurpose on social media marketing! --- Our upcoming events: Kernan Mastermind Roadshow Dec 7-8th, 2023 in Newport Beach CA – Use code: EARLYBIRD Jan 16-18th in Honolulu HI – MSSP Sales/Marketing workshop Our Social Links:
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What Is Your Favorite Password Tool?
10/12/2023
What Is Your Favorite Password Tool?
1.) MSP Question of The Week What is your favorite password tool? --- 2.) Five Minutes with a Smart Person – Lori Hardke Host Karl discuss “PROFIT FIRST” with our guest Lori Hardtke. Check out Lori's next class: --- 3.) Notes on the News This week we have a lot to catch up on: What do you think about the new dress code for Congress? The power usage of AI is equivalent to 33,000 households! Microsoft Copilot was all the talk at The Experts Conference. What was the hallway talk at the Millionaire Mastermind? Graphics from Amy speaking at ITO Compass October 13-14 in Chicago: Our Social Links:
/episode/index/show/smbcommunitypodcast/id/28295789
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How To Compensate Fully Remote Workers
10/05/2023
How To Compensate Fully Remote Workers
In this episode of SMBCP, Host James quickfires some insight on today's hot topics: How to compensate fully remote workers, dealing with late payers, and the search for entry level technicians. 1.) The MSP Question of the Week Can you pay your remote employees less money compared to employees coming to the office? — 2.) Notes on the News — Our Social Links:
/episode/index/show/smbcommunitypodcast/id/28231331
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Husband and Wife at the Same Company: Yes or No?
09/28/2023
Husband and Wife at the Same Company: Yes or No?
Today's special episode of SMBCP we have a special guest host, Donna Blum. 1.) The MSP Question of the Week Is it a good idea for couples to work together in the same company? --- 2.) Five Minutes with a Smart Person - Nick Wolf of EVO Security Nick is a senior sales executive with experience growing channel partnerships for MSP focused vendors. From 2011-2020 Nick was a key member of Datto, and onboarded over 750 MSPs, which helped grow the company to be acquired for over $1.5 Billion in 2017. From 2020-2021 Nick was a member of SKOUT Cybersecurity, joining many previous colleagues he worked with at datto, and onboarded over 100 MSPs, which helped grow the company to be acquired in 2021 by Barracuda. Nick is now the Director of Partner Acquisition at Evo Security responsible for their rapid growth in the IAM space by working with MSPs and MSSPs. --- Resources and Links: Kernan Mastermind Roadshow: September 28-29 – Scottsdale, AZ! http://bit.ly/kernanmastermind https://kernanconsulting-mastermind.mykajabi.com/mastermind-event Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/ Check out the latest episode!
/episode/index/show/smbcommunitypodcast/id/28163978