StarrCast
The StarrCast: Where Wellness Works Hosted by Lisa Starr of Wynne Business, this podcast is your insider’s guide to thriving in the world of wellness. Whether you're a seasoned spa director, wellness entrepreneur, or just launching your journey, each episode offers practical insights, proven tactics, and real stories from industry leaders. Stay ahead of the curve with expert interviews, trend breakdowns, and actionable strategies designed to help you grow a resilient, rewarding wellness career or business in today’s ever-evolving landscape.
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Is "New Year New You" The Wrong Approach? An Interview with Jennifer Walsh
01/07/2026
Is "New Year New You" The Wrong Approach? An Interview with Jennifer Walsh
What if the pressure to reinvent yourself every January is actually pulling you further away from who you already are? In this episode of StarrCast Podcast, host Lisa Starr sits down with Jennifer Walsh to explore why remembering your natural intelligence matters more than optimizing your life, your body, or your productivity. Together, they unpack how presence, ancestral wisdom, and human connection offer a more sustainable path to wellbeing in an increasingly artificial world. What You’ll Learn: Why the “new year, new you” mindset can create unnecessary guilt and burnout How natural intelligence differs from artificial intelligence and why it matters now The role of quiet, stillness, and sensory awareness in restoring mental clarity How journaling, walking, and embodied practices support emotional resilience Why biohacking and constant measurement can disconnect us from bodily intuition Episode Highlights: 04:10 – Why “new year, new you” assumes something is broken 10:45 – Consumer wellness vs. inner understanding 18:30 – Reclaiming ancestral intelligence and bodily intuition 27:05 – Quiet as a practice in a noisy, digital world 38:20 – Grief, journaling, and the power of honest reflection 49:10 – Biohacking vs. bio-remembering 57:40 – How wellness and hospitality can restore humanity Meet the Guest: Jennifer Walsh is the founder and Creative Director of the Lost Art of Being Human Lab. A longtime wellness entrepreneur, author, and speaker, she has spent decades exploring biophilic living, human connection, and what it means to live well in a technology-driven world. Tools, Frameworks, or Strategies Mentioned: Natural intelligence Ancestral intelligence and embodied awareness Journaling as a reflective practice Walking and sensory immersion Mindful technology boundaries Closing Insight: “Wellness isn’t about fixing yourself. It’s about remembering who you are.” This conversation invites listeners to slow down, listen inward, and reconnect with the intelligence already within them. Looking for expert advice in Spa Consulting, with live training and online learning? Spa Consulting: Live Training: Online Learning: Other Links: Connect with Jennifer Walsh: https://www.linkedin.com/in/thejenniferwalsh Follow Lisa on LinkedIn: , Listen on Apple: Listen on Spotify: Watch the StarrCast on YouTube: Join us on Facebook: Join us on Instagram:
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From Farm to Five-Star Spa: Michael Madreiter on Building Puradies in the Austrian Alps
12/31/2025
From Farm to Five-Star Spa: Michael Madreiter on Building Puradies in the Austrian Alps
In this inspiring episode of The StarrCast Podcast, host Lisa Starr travels to the breathtaking Austrian Alps to explore how strategic wellness development is transforming mountain destinations. Against the dramatic backdrop of Leogang's limestone peaks, Lisa visits Puradies eco-resort and sits down with owner Michael Madreiter to discuss the property's stunning Heaven Spa expansion and the remarkable story of how this region has achieved consistent double-digit growth through thoughtful spa and wellness investment. Michael shares the 185-year family farming legacy that informs Puradies' authentic approach to hospitality, revealing how a modest guesthouse evolved into a luxury wellness destination without losing its agricultural roots. From the innovative design philosophy behind the 1,500-square-meter Heaven Spa to the collaborative regional strategy that's made Leogang a world-class wellness hub, this episode offers invaluable insights for spa managers, developers, and hospitality professionals looking to build sustainable, nature-connected properties that thrive year-round. Why This Episode Matters: This conversation demonstrates how wellness amenities can solve the critical challenge of seasonality in mountain destinations while maintaining authenticity and environmental stewardship. Michael's journey from consultant to family business owner provides a masterclass in values-driven entrepreneurship and community collaboration. Key Takeaways For Spa Managers & Operators: Wellness facilities can transform off-season periods into profitable business opportunities, with November now approaching high-season demand for wellness hotels Approximately 70% spa utilization among hotel guests indicates strong return on wellness investment, even when not all guests book treatments Strategic collaboration with neighboring properties elevates an entire destination rather than creating destructive competition For Developers & Investors: Design-led, nature-embedded architecture creates lasting value—Puradies chose Noa architects specifically for their ability to make structures feel like they've "been there for decades" Selective, quality-focused development attracts more discerning (and profitable) tourists than mass-market approaches The four-element design concept and "framing" philosophy creates intimate spaces within overwhelming natural landscapes For Hospitality Leaders: Authentic heritage and local sourcing create differentiation—Puradies maintains working farmland, cattle, henhouses, and gardens that guests actively engage with Regional cooperation drives growth for all—Leogang properties invested in excellence collectively, resulting in 10-15 years of consistent double-digit growth Values-driven leadership attracts both guests and quality employees, creating sustainable business culture
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Darkness Retreats, Sensory Reduction, and the New Trend of Nervous System Recovery
12/17/2025
Darkness Retreats, Sensory Reduction, and the New Trend of Nervous System Recovery
What happens when darkness becomes the environment for insight, recovery, and self regulation? In this episode of the StarrCast Podcast, we explore the rise of structured darkness retreats and why they are gaining traction across wellness, hospitality, and performance focused audiences. Guests Ananda Jey (AJ) and Diederik van Middelkoop unpack how controlled sensory deprivation is being reinterpreted as a tool for nervous system regulation, psychological clarity, and long term wellbeing. Listeners will gain a grounded, experience driven understanding of why darkness retreats are moving from fringe experimentation into serious wellness programming, and what this shift means for operators, investors, and practitioners. What You’ll Learn: Why darkness retreats are emerging as a response to chronic overstimulation and cognitive fatigue How sensory reduction can support nervous system regulation, emotional processing, and mental clarity The difference between unstructured isolation and professionally guided darkness experiences What operators need to consider when designing safe, ethical, and effective darkness retreat environments How this modality fits into the broader evolution of evidence informed wellness travel and recovery programs Episode Highlights: 00:00 – Why darkness retreats are re entering modern wellness conversations 07:45 – The physiological and psychological effects of prolonged darkness 15:30 – Safety, preparation, and integration as non negotiables in retreat design 24:10 – Personal experiences from inside structured darkness environments 34:50 – The role of facilitators, protocols, and ethical responsibility 46:20 – Where darkness retreats fit within future wellness and hospitality models 56:40 – Who darkness retreats are for and who should approach with caution Meet the Guests: Ananda Jey (AJ) is a wellness practitioner and experiential program designer known for his work at the intersection of consciousness, recovery, and immersive environments. His approach emphasizes safety, preparation, and integration within transformative wellness experiences. Diederik van Middelkoop is a wellness entrepreneur and retreat developer with deep experience in immersive and nature based modalities. His work focuses on designing environments that support psychological resilience, self regulation, and long term wellbeing. Tools, Frameworks, or Strategies Mentioned: Structured darkness retreat protocols Pre retreat screening and preparation frameworks Post retreat integration practices Nervous system regulation principles Sensory reduction as a recovery modality Closing Insight: “Darkness does not create the experience. It reveals what is already there.” Looking for expert advice in Spa Consulting, with live training and online learning? Spa Consulting: Live Training: Online Learning: Other Links: Learn more about Ultimate Darkness Retreat: Follow Lisa on LinkedIn: , Listen on Apple: Listen on Spotify: Watch the StarrCast on YouTube: Join us on Facebook: Join us on Instagram:
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Creating the Next Generation of Wellness Hotels
12/10/2025
Creating the Next Generation of Wellness Hotels
What happens when four of the most respected voices in global wellness hospitality gather in Milan to dissect the future of spa, hotel, and guest experience design? This episode brings together Matteo Brusaferri, Emlyn Brown, Lynn Curry, and Laszlo Puczko for a rare, insight-packed conversation recorded live at the Wellness Hospitality Conference. From evolving guest expectations to seismic shifts in design, investment, and operational strategy, this dialogue explores how wellness is redefining the fabric of hospitality worldwide. Listeners will walk away with a sharper understanding of the forces shaping wellness travel, the rise of new business models, and what hotels must do now to stay relevant in a transformed market. What You’ll Learn: Why Italy is suddenly emerging as a powerhouse in global wellness hospitality The shift from “spa as amenity” to “wellbeing as a hotel-wide operating system” How design teams are rethinking movement, recovery, and nutrition inside luxury hotels The critical mistakes developers make when building spas, and the fixes that prevent costly rework Why wellness tourism needs a mindset shift from trends and technology to cultural alignment and guest resonance Episode Highlights: 00:00 – Why the Wellness Hospitality Conference was created and what it signals about Italy’s industry evolution 04:09 – How international benchmarking helped elevate Italian spa standards 09:45 – The rise of club-style wellbeing spaces and the decline of the “amenity spa” 17:28 – Designing hotels for recovery: circadian lighting, room tech, and the future of the guest room 22:56 – The unseen complexity of spa operations and why most designs fail without operator input 31:40 – Thermal areas: cost, mistakes, and what must happen early in development 37:50 – Laszlo’s “hamster wheel” analogy and how hotels can break free from trend-chasing 42:30 – How to craft micro-wellness experiences guests remember months later Meet the Guests: Matteo Brusaferri – Founder of the Wellness Hospitality Conference and General Manager of LEMI Group, leading innovation in Italian spa equipment and wellness design. Emlyn Brown – Group Director of Wellbeing, Mandarin Oriental. A global leader in wellness hotel development and next-generation hospitality concepts. Lynn Curry – Founder of Curry Spa Consulting and one of the most respected spa development experts in North America. Laszlo Puczko – Wellness tourism strategist and advisor known worldwide for integrating cultural insight, guest psychology, and destination development. Tools, Frameworks, or Strategies Mentioned “Club, not spa” membership-driven urban wellness models Thermal bathing and pay-to-play hydrothermal concepts Guest memory mapping for long-term emotional retention Operational service-mapping for end-to-end spa experience Wellness OS as an integrated, property-wide design philosophy Closing Insight: “Wellness isn’t what you offer, it’s what the guest remembers months later.” For leaders shaping the future of hospitality, this episode provides a roadmap for designing, operating, and investing in wellness experiences that matter. Looking for expert advice in Spa Consulting, with live training and online learning? Spa Consulting: Live Training: Online Learning: Other Links: Visit Wellness Hospitality Conference: : Follow Lisa on LinkedIn: , Listen on Apple: Listen on Spotify: Watch the StarrCast on YouTube: Join us on Facebook: Join us on Instagram:
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Inside The Rise of "Soft-Cold" Snow Rooms in Modern Wellness, with guest Sara Brenninger
12/03/2025
Inside The Rise of "Soft-Cold" Snow Rooms in Modern Wellness, with guest Sara Brenninger
What happens when one of the world’s leading snowmaking innovators brings winter indoors, and transforms wellness in the process? In this episode, I sit down with Sara Brenninger, the visionary shaping the future of indoor snow experiences at TechnoAlpin. We explore how engineered snow, biophilic design, and cold-contrast experiences are reshaping wellness architecture, guest rituals, and the business models behind next-generation spa environments. What You’ll Learn: How indoor snow technology evolved from slope-making to multisensory wellness environments Why soft-cold modalities are becoming the preferred alternative to cold plunges and cryotherapy How snow rooms influence guest psychology, emotional recall, and multisensory wellness design The economics behind indoor snow: differentiation, experiential value, and monetization models The science and strategy behind TechnoAlpin’s newest innovation, the Snow Sky Episode Highlights: 00:00 – Why snow continues to shape guest emotion, memory, and wellness culture 04:11 – How Sara entered the snowmaking world and grew within high-tech snow engineering 07:20 – Understanding how modern snowmaking systems actually work 10:42 – The origin of the indoor snow concept and its early R&D 14:55 – What makes snow rooms different from cold plunges and cryotherapy 18:10 – Why soft-cold is more accessible for sensitive, aging, or chronic-pain guests 22:47 – Customization, biophilia, and the architectural impact of snow experiences 26:12 – Pricing, monetization models, and ROI for operators adding snow rooms 31:40 – Introducing the Snow Sky,TechnoAlpin’s newest immersive snow experience 34:58 – What’s next for snow-based wellness and contrast-therapy innovation Meet the Guest: Sara Brenninger, Executive Manager of the Indoor Snow Division at TechnoAlpin, leads global innovation in engineered snow experiences for wellness, hospitality, and mixed-use environments. Her work bridges technology, human physiology, and experiential design to advance the next generation of contrast-therapy solutions. Tools, Frameworks, or Strategies Mentioned: Indoor snowmaking systems and programmable snow nozzles Biophilic design for multisensory wellness spaces Cold-contrast therapy protocols and soft-cold applications The Snow Sky (immersive falling-snow installation) Turnkey engineered snow rooms for hospitality and spa settings Closing Insight “Snow makes people smile, and it makes them feel.” Sara’s message is clear: as wellness shifts toward experiential, next-generation thermal environments, indoor snow is becoming one of the most emotionally powerful, and commercially strategic, features a spa or hotel can offer. Looking for expert advice in Spa Consulting, with live training and online learning? Spa Consulting: Live Training: Online Learning: Other Links: Connect with TechnoAlpin Indoor: Follow Lisa on LinkedIn: , Listen on Apple: Listen on Spotify: Watch the StarrCast on YouTube: Join us on Facebook: Join us on Instagram:
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Live from The Global Wellness Summit in Dubai: Five Experts on The Future of Wellness and Spa Management
11/26/2025
Live from The Global Wellness Summit in Dubai: Five Experts on The Future of Wellness and Spa Management
What happens when four global leaders in wellness, integrative health, and spa innovation come together to discuss the future of wellbeing? This week, The StarrCast is proud to bring you an amazing roundtable of experts, live from The Global Wellness Summit in Dubai: Dr. Kathryn Dundas is a leader in integrative health and clinical wellbeing, known for her evidence-based, assessment-driven approach to personalized care. Kirsty MacCormick is a global spa and wellness strategist recognized for building operational systems, signature experiences, and high-performing teams across luxury hospitality. Rod Derifield is a senior executive in wellness operations whose expertise spans business development, facility programming, and experience-led wellness models. Anke Brendt is a specialist in emotional wellness, coaching, and organizational transformation, focused on human-centered placemaking and staff wellbeing. Together, we unpack the systems, strategies, and mindset shifts shaping how clinics, resorts, and wellness brands deliver transformative results. From data-driven health optimization to the rise of emotional wellbeing programs, you’ll hear diverse perspectives that reveal where the industry is truly heading, and what it takes to stay ahead. Whether you're designing wellness experiences, operating a destination spa, or navigating the intersection of healthcare and hospitality, this conversation offers clarity, direction, and grounded insight into the evolving landscape. What You’ll Learn: Why emotional wellbeing and mental resilience programs are becoming essential pillars of modern wellness How clinics and wellness centers can use data, diagnostics, and assessment-driven programming to increase impact The rise of integrative health models that bridge lifestyle medicine, psychological support, and spa therapies Operational insights on staffing, training, and culture-building across multi-national wellness organizations The next wave of consumer expectations, from personalization to preventative health to holistic recovery Episode Highlights: 00:00 – What is driving the next wave of global wellness growth? 05:20 – Emotional wellbeing: Why it’s no longer optional for wellness brands 12:10 – Integrative health: How clinics merge diagnostics, lifestyle medicine, and therapeutic care 18:45 – Operational excellence: Training, staffing, and culture in multi-location wellness organizations 27:30 – Creating psychological safety for guests and staff in high-touch wellness environments 35:40 – Personalization at scale: Where data, assessment, and programming intersect 42:10 – Predictions for 2025: Consumer shifts, market trends, and new wellness business models Tools, Frameworks, or Strategies Mentioned: Assessment-led wellbeing program design Emotional wellbeing and psychological safety frameworks Pre-arrival diagnostic models for personalization Integrated clinical-spa hybrid operating structures Team culture and leadership development systems Closing Insight: “In wellness, people don’t just need care, they need connection, clarity, and a system that supports who they want to become.” Looking for expert advice in Spa Consulting, with live training and online learning? Spa Consulting: Live Training: Online Learning: Other Links: Visit GWS: Follow Lisa on LinkedIn: , Listen on Apple: Listen on Spotify: Watch the StarrCast on YouTube: Join us on Facebook: Join us on Instagram:
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How Emotional Intelligence and Personalization Are Creating Human-Centered Hospitality, with Magdy Abdelaty
11/19/2025
How Emotional Intelligence and Personalization Are Creating Human-Centered Hospitality, with Magdy Abdelaty
What happens when luxury hospitality, holistic wellness, and human transformation intersect? In this conversation with Magdy Abdelaty, we explore how modern wellness leaders are redefining the guest journey through emotional intelligence, culture-driven design, and deeply personalized experiences. This episode reveals why wellness is shifting from a service to a philosophy, and what the next generation of spa and wellness leadership must embrace to stay relevant, regenerative, and meaningful. What You’ll Learn: Why wellness no longer belongs in a silo, and how to embed it across the entire guest experience. The emotional and cultural intelligence required to lead modern wellness teams effectively. How Rosewood Chancery approaches personalized care and what it teaches about the future of luxury wellness. The essential role of intuition, presence, and storytelling in driving guest transformation. Why the industry must evolve beyond trend-following to build truly human-centered, sustainable impact. Episode Highlights: 00:00 – What wellness leadership means today 06:28 – Magdy’s philosophy of human-centered hospitality 14:55 – The power of emotional intelligence in guest relationships 22:40 – Why the future of luxury wellness is rooted in personalization 31:12 – How Rosewood Chancery builds its integrative wellness ethos 42:08 – Navigating team culture and developing emotionally attuned practitioners 53:10 – Why intuition and presence create the deepest guest impact 59:38 – Magdy’s vision for the future of global wellness design Meet the Guest: Magdy Abdelaty is the Director of Wellness at Rosewood Chancery, London, where he leads a transformative approach to luxury wellness rooted in emotional intelligence, cultural sensitivity, and personalized care. His leadership blends holistic philosophy with operational excellence to create deeply meaningful guest experiences. Tools, Frameworks, or Strategies Mentioned: Holistic, emotion-led wellness design Personalized guest journey mapping Integrative hospitality leadership Cultural and emotional intelligence in team development Transformational wellness programming Closing Insight: “Wellness is not what we do to people, it’s what we create with them.” This episode invites leaders, practitioners, and innovators to rethink how they build experiences that feel authentic, intuitive, and deeply human. Looking for expert advice in Spa Consulting, with live training and online learning? Spa Consulting: Live Training: Online Learning: Other Links: Connect with Magdy Abdelaty: Follow Lisa on LinkedIn: , Listen on Apple: Listen on Spotify: Watch the StarrCast on YouTube: Join us on Facebook: Join us on Instagram:
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How Four Seasons Costa Rica is Designing the Future of Spa, with Arnaud Dieutegard
11/12/2025
How Four Seasons Costa Rica is Designing the Future of Spa, with Arnaud Dieutegard
Can a spa director also be a systems thinker, a creative artist, and a human performance strategist? In this episode, Arnaud Dieutegard, Senior Director of Wellness, Spa & Retail at Four Seasons Costa Rica, shares how he’s reimagining resort wellness, from creative leadership and culturally rooted experiences to peak performance programs grounded in science. Listeners will hear how one property is using data, design, and disciplined creativity to move beyond “amenities” and build a truly transformational wellness ecosystem for guests. Arnaud traces his journey from a wellness-focused childhood in France to leading multi-property spa operations for Four Seasons, outlining how the role of the spa director has evolved into a strategic, revenue-driving position. Along the way, he unpacks new models in sleep health, retreat design, performance diagnostics, and the subtle art of teaching guests to listen inward instead of endlessly chasing external fixes. What You’ll Learn: How the spa business has shifted from “nice-to-have” amenity to strategic, performance-driven revenue center in luxury hospitality Why today’s therapists must act as wellness experts, guiding guests with personalized education, not just delivering treatments How Four Seasons Costa Rica blends ancestral healing practices with modern technology to create memorable, differentiated guest experiences A behind-the-scenes look at Peak Performance programs, including MRI, bloodwork, sleep analysis, and lifestyle interventions designed for long-term change Practical insights into creative discipline, how structure, time-blocking, and constraints can actually unlock innovation for spa leaders and wellness entrepreneurs Episode Highlights: 01:10 – What does a Senior Director of Wellness, Spa & Retail actually do across multiple Four Seasons properties? 07:45 – From hippie upbringing to Ayurveda, Chinese medicine, and tuba: how early influences shaped Arnaud’s view of holistic wellness 16:30 – The evolution of the spa director role: from “just keep guests happy” to driving revenue, strategy, and innovation 24:05 – Designing memorable spa concepts by merging ancestral rituals with modern technology at Four Seasons Costa Rica 32:50 – Inside the Wellness Chalet and wellness villa: building retreat-style experiences within a luxury resort environment 41:20 – How the Peak Performance program uses diagnostics and lifestyle intervention instead of quick-fix “biohacks” 48:40 – The Sleep Box: a curated toolkit for travelers that turns any room into a personalized sleep lab 55:15 – Discipline, creativity, and inner listening: Arnaud’s prediction for the future of wellness and hospitality Meet the Guest: Arnaud Dieutegard is the Senior Director of Wellness, Spa & Retail at Four Seasons Costa Rica, where he oversees on-property operations and supports multiple Four Seasons spas across the Americas. With a background that spans aesthetics, holistic therapies, music, and hospitality leadership, Arnaud is known for designing wellness concepts that are financially sound, culturally authentic, and deeply human. Tools, Frameworks, or Strategies Mentioned: Cluster Wellness Leadership Model – Supporting several Four Seasons properties with shared expertise, concept development, and operational insight Ancestral + Tech Integration Framework – Designing experiences that pair local rituals (cacao, Ayurvedic and Chinese influences, Costa Rican ingredients) with modern modalities and devices Wellness Chalet & Wellness Villa Retreat Model – A contained, retreat-style environment inside a resort, where guests follow a pre-designed, stress-free wellness program Peak Performance Program – A high-touch, data-driven lifestyle intervention that includes: Pre-arrival MRI, blood panels, and at-home sleep study On-site coaching and analysis with a human performance physician Personalized supplement and habit recommendations Six months of post-stay follow-up with a multidisciplinary clinical team Sleep Box Toolkit – A curated sleep optimization kit including a continuous-measurement sleep ring, red-light panel, breathing tools, blue-light blockers, masks, and travel-friendly accessories Creative Discipline Framework – Time-blocked “creative workshops,” constraints-based creation (like limiting instruments or colors), and structured routines that allow innovation without chaos Closing Insight: At its core, this episode is about shifting wellness from “more” to “meaningful.” Arnaud reminds us that the next wave in hospitality isn’t just about bigger menus or more technology, it’s about teaching guests to notice their own cues, trust their bodies, and integrate what they learn after they go home. As he puts it, real transformation happens when discipline, creativity, and inner listening finally align. Looking for expert advice in Spa Consulting, with live training and online learning? Spa Consulting: Live Training: Online Learning: Other Links: Connect with Arnaud Dieutegard: Follow Lisa on LinkedIn: , Listen on Apple: Listen on Spotify: Watch the StarrCast on YouTube: Join us on Facebook: Join us on Instagram:
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How Chiva-Som Is Redefining Evidence-Based Wellness, with Dr. Jason Culp
11/05/2025
How Chiva-Som Is Redefining Evidence-Based Wellness, with Dr. Jason Culp
What happens when science meets soulful healing? In this episode of the Starrcast Podcast, Dr. Jason Culp, Director of Research & Development at Chiva-Som International Health Resort, reveals how integrative wellness is evolving beyond luxury into a global movement rooted in evidence, empathy, and everyday choices. From Thailand’s pioneering Chiva-Som to the rise of holistic health leadership, this conversation redefines what it means to live well, and lead well, in a world driven by change. What You’ll Learn: How naturopathic medicine bridges the gap between science and self-awareness Why “lifestyle transformation” is the foundation of Chiva-Som’s global wellness philosophy What makes research and development essential in the future of health resorts How Traditional Arabic & Islamic Medicine (TAIM) shaped Zulal Wellness Resort’s regional identity Why social and family wellness are becoming the next frontier of longevity Episode Highlights: 00:00 – Returning to the origins of destination wellness: Chiva-Som’s founding vision 04:12 – Dr. Culp’s journey from New Jersey to naturopathic medicine 11:48 – The philosophy behind treating root causes, not just symptoms 17:23 – What makes Bastyr University training unique in integrative medicine 23:56 – Moving to Thailand and launching Chiva-Som’s Research & Development department 30:10 – The science of evidence-based wellness in a $7 trillion global industry 36:25 – Inside the Chiva-Som experience: from nutrition to holistic therapies 42:50 – Developing Zulal Wellness Resort and Traditional Arabic & Islamic Medicine (TAIM) 48:15 – The rise of family and social wellness as the future of wellbeing Meet the Guest: Dr. Jason Culp is a naturopathic doctor and Director of Research & Development at Chiva-Som International Health Resort in Thailand. With over 15 years of leadership in integrative health innovation, he bridges scientific rigor with holistic philosophy to define the next era of evidence-based wellness. Tools, Frameworks, or Strategies Mentioned: Lifestyle Transformation Framework – Chiva-Som’s core model for sustained wellbeing TAIM (Traditional Arabic & Islamic Medicine) – A regionalized wellness framework integrating heritage and evidence Family Cohesion Model – A social wellness paradigm promoting intergenerational health Closing Insight: “Wellness shouldn’t chase fads, it should build trust through integrity and evidence.” Dr. Jason Culp’s philosophy reminds us that true wellbeing is not an indulgence, it’s a responsibility. Looking for expert advice in Spa Consulting, with live training and online learning? Spa Consulting: Live Training: Online Learning: Other Links: Connect with Jason Culp: Follow Lisa on LinkedIn: , Listen on Apple: Listen on Spotify: Watch the StarrCast on YouTube: Join us on Facebook: Join us on Instagram:
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Adam Tanaka on Wellness As Part of Civic Infrastructure
10/29/2025
Adam Tanaka on Wellness As Part of Civic Infrastructure
What if wellness could be scaled like culture? In this episode of Starrcast, host Lisa Starr sits down with Adam Bamba-Tanaka, Chief Operating Officer of Therme Group U.S., to explore how the global company is redefining bathing culture for the 21st century. From Bucharest to Dallas, Tanaka unpacks the intersection of urban design, sustainability, and social wellness, revealing how Therme is creating civic-scale wellness destinations that merge architecture, technology, and community. What You’ll Learn: How Therme Group is transforming ancient bathing rituals into modern wellness infrastructure. The strategy behind scaling wellness architecture for cities, blending sustainability, geothermal technology, and immersive design. Why social wellness is the next global movement redefining leisure, connection, and civic life. The economics behind large-scale wellness resorts, and how high-volume, low-seasonality models sustain profitability. Insights into how younger generations are reshaping wellness culture as the new “nightlife.” Episode Highlights: 00:00 – Adam Bamba-Tanaka on his journey from Harvard urban planner to wellness visionary 06:40 – How Therme Group is scaling bathing culture across continents 14:25 – Inside Therme Bucharest: the world’s largest urban wellness resort 22:50 – The blueprint for Therme Dallas and Washington D.C., redefining civic wellness 33:15 – The economics of well-being: how to finance billion-dollar wellness infrastructure 42:10 – Sustainability and technology: geothermal energy, ozone osmosis, and AI-driven water systems 50:05 – How the “Bathing Festival” in D.C. previewed America’s social wellness revolution 55:00 – Why communal wellness is becoming the new cultural frontier Meet the Guest: Adam Bamba-Tanaka is the Chief Operating Officer of Therme Group U.S., a global leader in large-scale wellness destinations. With a PhD from Harvard in Urban Planning and a background in sustainable city development, Adam bridges architecture, civic design, and wellness innovation, shaping how future cities will integrate health, nature, and community. Tools, Frameworks, or Strategies Mentioned: Therme 2.0 Model – Global expansion of European wellness architecture. Urban Wellness Framework – Integrating civic design with social well-being. Ozone Osmosis Filtration System – Clean, sustainable water management. RFID-Based Guest Flow Design – Seamless operational technology for wellness resorts. Contrast Therapy Experience Model – Merging heat, cold, and rest for recovery and reconnection. Closing Insight: “Wellness isn’t a luxury, it’s a civic necessity. We’re not building spas. We’re building social infrastructure for human thriving.” – Adam Bamba-Tanaka Explore the intersection of architecture, culture, and wellbeing, and discover how Therme is redefining what it means to live well in the modern city. Looking for expert advice in Spa Consulting, with live training and online learning? Spa Consulting: Live Training: Online Learning: Other Links: Connect with Adam Tanaka: Follow Lisa on LinkedIn: , Listen on Apple: Listen on Spotify: Watch the StarrCast on YouTube: Join us on Facebook: Join us on Instagram:
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Global Wellness Summit 2025: A Vision For The Science and Soul of Wellbeing
10/22/2025
Global Wellness Summit 2025: A Vision For The Science and Soul of Wellbeing
The future of wellness is global, collaborative, and human-centered. In this Starrcast Podcast episode, host Lisa Starr sits down with Diego Carrete, Professor Meng-Mei “Maggie” Chen, and Dr. Jiri Dvorak to preview the Global Wellness Summit 2025, where science, culture, and leadership converge to redefine the meaning of wellbeing. Together, they explore how innovation, education, and empathy will shape the wellness economy of tomorrow, from precision medicine and hospitality transformation to cross-industry collaboration. What You’ll Learn: How corporate wellness programs are evolving from benefits to business strategy. The new role of education and cultural intelligence in building inclusive global wellness systems. Why data-driven longevity is redefining healthcare, prevention, and mobility. How hospitality is transforming into a force for social connection and emotional well-being. Why empathy, collaboration, and innovation must guide the future of the wellness industry. Episode Highlights: 00:00 – How the Global Wellness Summit is shaping the future of longevity and leadership 05:30 – Diego Carrete on building a culture of wellness in the corporate world 12:40 – How data, purpose, and accountability fuel sustainable wellbeing programs 20:55 – The new economics of wellness and the rise of cross-sector collaboration 32:05 – Professor Maggie Chen on hospitality as a driver of human connection 40:10 – Education as the invisible infrastructure of the wellness economy 46:15 – Dr. Jiri Dvorak on the link between movement, cognitive health, and longevity 53:25 – Why collaboration across medicine, design, and education defines the next wellness era Meet the Guests: Diego Carrete is Chief Wellness Officer of First Abu Dhabi Bank and Co-Chair of GWS25. As one of the region’s foremost advocates for integrative leadership and corporate wellness, he is known for bridging strategy and wellbeing in the global business landscape. Professor Meng-Mei “Maggie” Chen is an Associate Professor at EHL, and author of the book Hospitality Vibes. Her work focuses on the future of wellness education, cultural empathy, and “glocal” innovation. Dr. Jiri Dvorak, Neurologist, Senior Advisor to BDMS Wellness Clinic, Bangkok, and Research Strategy Consultant, is a global authority in sports medicine and longevity science. His research and leadership have redefined how data, mobility, and lifestyle contribute to cognitive and physical vitality. Tools, Frameworks, or Strategies Mentioned: Global Wellness Incubator Model — fostering cross-sector collaboration and innovation. Precision Wellness Framework — integrating data analytics and personalized prevention strategies. “Glocal” Education Paradigm — merging global wellness standards with local cultural wisdom. Closing Insight: “Wellness is no longer a luxury, it’s an infrastructure for thriving societies.” – Lisa Starr The Global Wellness Summit 2025 will bring together leaders in medicine, business, and education to reimagine wellbeing as the foundation of economic and social progress. Looking for expert advice in Spa Consulting, with live training and online learning? Spa Consulting: Live Training: Online Learning: Other Links: Visit Global Wellness Summit: Connect with Diego Carrete: Connect with Professor Meng-Mei “Maggie” Chen: Connect with Dr. Jiri Dvorak: Follow Lisa on LinkedIn: , Listen on Apple: Listen on Spotify: Watch the StarrCast on YouTube: Join us on Facebook: Join us on Instagram:
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Glowing Older: Nancy Griffin On How To Redefine Longevity And Live Well At Any Age
10/15/2025
Glowing Older: Nancy Griffin On How To Redefine Longevity And Live Well At Any Age
What if aging could be redefined, not as decline, but as evolution? In this episode, Nancy Griffin, founder of Glowing Older, joins host Lisa Starr to explore the emerging longevity movement and what it really means to age with vitality, purpose, and community. From wellness innovation to anti-ageism in the spa industry, Nancy shares how we can transform aging into an empowering, joyful stage of life, one grounded in self-care, connection, and balance. What You’ll Learn: How the wellness industry can reclaim its original mission: nurturing mind, body, and spirit, not just beauty. What “aging in place” truly means, and why it’s more about community and connection than just staying home. The global longevity shift and what the Agetech revolution means for independence and healthspan. How to dismantle ageism and redesign wellness spaces for inclusivity across generations. Why joy, purpose, and mindset are the real longevity “biohacks.” Episode Highlights: 00:00 – Why “Glowing Older” became a movement, not just a podcast 06:45 – How COVID sparked global conversations about longevity 13:10 – Rethinking aging in place and building communities that connect 20:35 – How loneliness impacts longevity as much as smoking 28:50 – Ageism in wellness: why “anti-aging” needs to go 36:15 – Agetech innovations reshaping independence and safety 43:20 – The spa industry’s role in the new longevity economy 48:35 – Finding joy, balance, and purpose as the ultimate longevity tools Meet the Guest: Nancy Griffin is the founder of Glowing Older, a pioneering podcast and platform at the intersection of aging, wellness, and community. A Cornell graduate and longtime wellness industry strategist, Nancy’s mission is to educate and inspire both professionals and consumers on redefining aging, with optimism, purpose, and humanity. Tools, Frameworks, or Strategies Mentioned: Agetech Collaborative (AARP) – advancing technology that empowers aging independence. WHO Anti-Ageism Framework – addressing internal bias, policy, and intergenerational connection. Blue Zones & Ikigai Philosophy – longevity lessons from purpose-driven living. Joy Span Framework (Dr. Carrie Burnight) – measuring how much joy you create daily. Closing Insight: “Aging is inevitable, decline is optional.” – Nancy Griffin Nancy reminds us that longevity isn’t about adding years to life, it’s about adding life to years. With balanced habits, lifelong curiosity, and a little joy every day, we can all redefine what it means to age well. Looking for expert advice in Spa Consulting, with live training and online learning? Spa Consulting: Live Training: Online Learning: Other Links: Contact Nancy Griffin: Follow Lisa on LinkedIn: , Listen on Apple: Listen on Spotify: Watch the StarrCast on YouTube: Join us on Facebook: Join us on Instagram:
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How the Middle East Became The Next Global Wellness Hub: Inside FIBO Arabia 2025
10/08/2025
How the Middle East Became The Next Global Wellness Hub: Inside FIBO Arabia 2025
The fitness and wellness revolution is transforming Saudi Arabia, and FIBO Arabia 2025 is at the center of it. In this episode of the Starrcast Podcast, host Lisa Starr takes you behind the scenes at the first-ever FIBO Arabia event in Riyadh to uncover how vision, entrepreneurship, and cultural transformation are reshaping the region’s wellness economy. From boutique studios and luxury health clubs to female empowerment and data-driven innovation, this conversation reveals how the Middle East is redefining what “wellness for all” truly means. What You’ll Learn: From law to Pilates: How Dina Elshurafa turned her legal career into a thriving boutique fitness brand, Reform Athletica, and what it takes to scale in a new market. Cultural innovation in fitness: How Louise Whiles and Matthew Graham are adapting global wellness concepts to meet the needs of Saudi Arabia’s rapidly growing audience. Building wellness economies: Insights into the investment, training, and retention strategies shaping the region’s next generation of fitness professionals. The business of transformation: Susan Turner shares how Saudi’s Vision 2030 is empowering women, driving entrepreneurship, and redefining community health. A region in motion: Why the Middle East’s wellness expansion represents one of the most dynamic market opportunities in global hospitality and lifestyle sectors. Episode Highlights: 00:00 – On location at FIBO Arabia: a new era for fitness in Saudi Arabia 04:10 – Dina Elshurafa on leaving law for wellness and building Reform Athletica 13:45 – Louise Whiles on inclusive design and empowering women through fitness 25:20 – Matthew Graham on leadership, local training, and integrated wellness ecosystems 39:05 – Susan Turner on the evolution of Saudi wellness and Vision 2030 51:30 – Collaboration, innovation, and the wellness economy’s new frontier 1:04:40 – How Saudi Arabia is shaping the global fitness conversation 1:10:20 – Closing reflections: redefining wellness, access, and human potential Meet the Guests: Dina Elshurafa – Founder of Reform Athletica, a luxury boutique fitness brand blending Pilates, TRX, and strength training with a community-focused philosophy. Louise Whiles – Director of Operations at Reform Athletica, and a former professional dancer, specializing in movement-based programming and performance coaching. Matthew Graham – General Manager of Core Life, a regional social wellness company integrating spa, performance, recovery, and lifestyle data science across the Middle East. Susan Turner – Saudi-based wellness consultant and industry pioneer who helped launch the Kingdom’s first female fitness centers and expand Pure Gym’s footprint across the GCC. Tools, Frameworks, or Strategies Mentioned: Reform Athletica Method™ – A boutique training system combining Pilates, barre, and functional movement. Core Life Ecosystem – A holistic model integrating fitness, nutrition, recovery, and behavioral insights. Vision 2030 Wellness Framework – Saudi Arabia’s strategic plan for health, well-being, and inclusivity. Precision Health Models – The intersection of DNA testing, AI, and personalized wellness programming. Closing Insight: “We’re not just opening gyms, we’re opening doors for transformation.” – Susan Turner FIBO Arabia 2025 isn’t just an event; it’s a milestone in the Middle East’s wellness journey. Through entrepreneurship, inclusivity, and innovation, Saudi Arabia is redefining what the global wellness future looks like. Looking for expert advice in Spa Consulting, with live training and online learning? Spa Consulting: Live Training: Online Learning: Other Links: Know more about FIBO Arabia: Follow Lisa on LinkedIn: , Listen on Apple: Listen on Spotify: Watch the StarrCast on YouTube: Join us on Facebook: Join us on Instagram:
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China’s Wellness Revolution and The Next Wave of Spa Innovation
10/01/2025
China’s Wellness Revolution and The Next Wave of Spa Innovation
How is China redefining wellness travel and reshaping the global spa industry? In this episode of the Starrcast Podcast, host Lisa Starr sits down at the Spa China Summit with Michael Branham, General Manager of the Four Seasons Suzhou, and Jonas Schurman, Board Member of Reformosa and longtime Mandarin Oriental executive. Together, they unpack how wellness has evolved from spa treatments to a lifestyle driver that shapes hospitality strategy, guest experience, and revenue performance. Listeners will gain a first-hand look at how second-tier Chinese cities are setting global wellness trends, why younger Chinese travelers are becoming wellness trendsetters, and what the future of hospitality will look like when AI, sleep science, rehab, and family well-being converge. What You’ll Learn: The shift from “spa treatments” to wellness as a lifestyle in luxury hospitality. Why China’s younger generation is leading global wellness demand. The role of spa and wellness in driving ADR and length of stay in hotels. Insights into family wellness, pet-friendly hospitality, and immersive cultural retreats. How **emerging innovations, AI, robotics, sleep programs, and rehab services, **may transform the spa industry. Episode Highlights: 00:00 – How Michael’s 28-year Four Seasons journey shaped his wellness perspective 09:15 – What wellness really means beyond spa treatments 18:40 – Inside the Four Seasons Chiang Rai Tented Camp experience 28:05 – Why Suzhou is a “second-tier city” driving first-class wellness 36:55 – The rise of younger Chinese travelers as wellness trendsetters 45:20 – Family-friendly wellness, pet programs, and immersive experiences 52:10 – Jonas Schurman on ADR, profitability, and the business case for wellness 01:00:05 – Future innovations: sleep, rehab, AI, and personalization in hospitality Meet the Guests Michael Branham – General Manager at Four Seasons Suzhou with nearly three decades in luxury hospitality, spanning Tokyo, Bali, Chiang Mai, and Hangzhou. Known for integrating spa innovation and cultural authenticity into resort experiences. Jonas Schurman – Board Member at Reformosa, a global real estate development company, and former Mandarin Oriental executive. With decades of leadership in luxury hospitality, Jonas is a recognized expert on the financial value of wellness in hotels. Tools, Frameworks, or Strategies Mentioned Visiting Practitioner Model – rotating healers, teachers, and wellness experts. Wellness-Driven ADR – how spa offerings increase average daily rate and guest loyalty. Family & Pet Wellness – expanding wellness to kids, parents, and even pets. AI & Robotics in Wellness – personalization, wearable tech, and after-hours treatments. Closing Insight “Wellness is no longer optional; it’s the heart of luxury hospitality. The properties bold enough to innovate in sleep, rehab, and family well-being will lead the next wave of global travel.” Looking for expert advice in Spa Consulting, with live training and online learning? Spa Consulting: Live Training: Online Learning: Other Links: Learn More About Michael Branham: Contact Jonas Schuermann: Follow Lisa on LinkedIn: , Listen on Apple: Listen on Spotify: Watch the StarrCast on YouTube: Join us on Facebook: Join us on Instagram:
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Inside the Retreat Boom: Business Lessons from the Founders of Redbird House
09/24/2025
Inside the Retreat Boom: Business Lessons from the Founders of Redbird House
Wellness travel is no longer a luxury; it’s a movement. In this episode of the Starrcast Podcast, host Lisa Starr explores the rise of boutique wellness retreats with industry veterans Sallie Fraenkel and Wendy Bosalovage, the co-founders of Redbird House in the Catskills of New York. From building a three-story retreat property during COVID to curating transformative guest experiences, Sallie and Wendy share how they turned a plot of land into one of the most buzzworthy destinations in wellness travel, and what their story reveals about the future of retreats, hospitality, and community-driven health. What You’ll Learn: The business of transformation – How Redbird House balances creative retreat design with a solid revenue model that includes proprietary programming, Airbnb rentals, and partnerships with outside retreat leaders. Designing for impact – Why the “built environment” and guest experience planning are as critical as the retreat programming itself. Creating conditions for transformation – Practical insights into pricing, capacity planning, and delivering value while fostering authentic personal growth. Trends in wellness travel – The rise of specialty retreats (menopause, conscious leadership, urban day retreats) and why segmentation is the next growth frontier. Leadership lessons – How two seasoned wellness professionals navigated risk, uncertainty, and creative collaboration to build a thriving business during a global pandemic. Episode Highlights: 00:00 – Why wellness retreats are booming beyond the traditional spa visit 05:30 – Sallie’s journey from entertainment to wellness entrepreneurship 12:40 – Wendy’s path from fashion to corporate wellness and spa development 20:15 – The serendipitous story behind the Redbird House name and design 28:05 – Building a three-story retreat home during the challenges of COVID 36:20 – How Redbird House creates “conditions for transformation” in every retreat 44:10 – Pricing strategy and the business model behind a successful wellness retreat 50:25 – Future trends: menopause retreats, urban day programs, and the global retreat economy Meet the Guests: Sallie Fraenkel is President of MindBodySpirit Network, an event curator and wellness consultant who has organized over 55 industry networking experiences and worked with leading properties like Canyon Ranch, Rancho La Puerta, and Retreat Costa Rica. Wendy Bosalovage is President of The Wellbeing Collective and a longtime spa and wellness strategist known for her expertise in operational design, new business development, and creating transformative built environments. Together, they co-founded Redbird House, a boutique wellness retreat destination in Bethel, New York, dedicated to helping women reconnect with themselves through community, curated programming, and playful-yet-profound experiences. Tools, Frameworks, or Strategies Mentioned: MindBodySpiritCamp seasonal retreat series for summer programs “Middle Cappuccino Layer” Retreat Design – a unique metaphor for balancing depth and playfulness Synergy Retreat Show – a global gathering of wellness and retreat leaders influencing the next wave of wellness travel Closing Insight: “We create the conditions, but transformation is an inside job.” – Sallie Fraenkel Redbird House proves that with vision, collaboration, and careful planning, wellness retreats can be both meaningful and profitable. Explore upcoming retreats or learn more at and discover how intentional spaces can unlock connection, creativity, and personal growth. Looking for expert advice in Spa Consulting, with live training and online learning? Spa Consulting: Live Training: Online Learning: Other Links: Contact Sallie Fraenkel: Contact Wendy Bosalavage: Follow Lisa on LinkedIn: , Listen on Apple: Listen on Spotify: Watch the StarrCast on YouTube: Join us on Facebook: Join us on Instagram:
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Inside the Microplastics Crisis: AI, Wellness, and the Hidden Health Costs
09/17/2025
Inside the Microplastics Crisis: AI, Wellness, and the Hidden Health Costs
Microplastics aren’t just an environmental problem; they’re a hidden human health crisis. In this eye-opening episode of the Starrcast Podcast, host Lisa Starr speaks with Dr. Gerry Bodeker (Oxford public health researcher and Global Wellness Institute leader) and Trent Munday (Senior Vice President International, Mandara Spa) about the alarming presence of microplastics in our air, food, water, and even our brains. Discover how these invisible particles impact mental wellness, what new science reveals about Alzheimer’s and inflammation, and how AI-powered tools are helping track and fight this global threat. What You’ll Learn: The hidden pathways of exposure – How microplastics enter the body through air, water, food, and everyday objects like car tires and kitchen utensils. The brain connection – Groundbreaking research linking microplastic accumulation to Alzheimer’s disease and neurological decline. Practical defenses – Simple actions to reduce personal exposure, from boiling water to replacing common household items. Global policy & wellness implications – Why the UN Plastics Treaty failed to cap production and how wellness leaders can drive health-focused advocacy. AI for public health – How the new Microplastics Watch Initiative and AI tools are transforming massive data streams into actionable insights. Episode Highlights: 03:15 – A shocking Nature Medicine study finds 10x more plastic in Alzheimer’s brains 12:40 – The surprising top source of airborne microplastics: car tires 21:05 – Why boiling water can reduce microplastics by up to 90% 29:18 – Everyday habits that accelerate microplastic ingestion and absorption 38:52 – Inside the UN Plastics Treaty debate: capping production vs. recycling 47:36 – The birth of the Microplastics Watch Initiative and AI-powered research tools 56:10 – Wellness action steps: from spa operations to personal lifestyle choices Meet the Guests: Dr. Gerry Bodeker is a public health researcher with two decades at Oxford University, adjunct professor at Columbia, and co-chair of the Global Wellness Institute’s Mental Wellness Initiative. Trent Munday is Senior Vice President International for Mandara Spa and co-founder of the Microplastics Watch Initiative, leveraging AI to track global microplastics research. Tools, Frameworks, or Strategies Mentioned: Microplastics Watch Initiative – A Global Wellness Institute project aggregating daily research and news. Lucient AI Suite – Trent’s custom-built AI toolkit for creating a dynamic, continuously updated white paper. Boiling + Metal Filtration Method – A simple household practice that removes up to 95% of microplastics from drinking water. Closing Insight: “Microplastics are not just polluting our oceans, they’re infiltrating our brains and bodies. Measurement, awareness, and collective action are the next frontier in wellness.” – Dr. Gerry Bodeker Looking for expert advice in Spa Consulting, with live training and online learning? Spa Consulting Live Training Online Learning Other Links: Contact Dr. Gerry Bodeker: Contact Trent Munday: Follow Lisa on LinkedIn: , Listen on Apple: Listen on Spotify: Watch the StarrCast on YouTube: Join us on Facebook: Join us on Instagram:
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How to Build a Profitable Bathhouse: MEP, Laundry Throughput, and Dynamic Pricing Explained
09/10/2025
How to Build a Profitable Bathhouse: MEP, Laundry Throughput, and Dynamic Pricing Explained
STARRCAST IS BACK for Season 9! We are thrilled to return to bring you more insights and fresh perspectives to help your spa business thrive! Thinking about opening a sauna or bathhouse, or scaling the one you’ve got? To kick things off, we’re replaying an incredibly informative webinar that unpacks the operating math behind the hydrothermal business: capacity planning, MEP-first (“engine room”) design, admissions-led pricing, and the real bottleneck no one budgets for: laundry throughput. Expect candid lessons from operators and designers shaping the U.S. market, including Bathhouse (NYC) and leaders from the Global Wellness Institute initiatives. You’ll learn how to right-size back-of-house, choose between open-ended admission vs. timed sessions, and design people-flow, so staff can manage more guests with less friction, all while protecting margins and guest experience. What You’ll Learn: Why bathhouses are surging now: the shift to social wellness, accessible pricing, and admissions-first business models. MEP > “wow rooms”: how an engine-room-first approach (ventilation, filtration/sanitation, drainage, electrical) prevents constant firefighting. Capacity & pricing mechanics: choosing dynamic pricing, timed sessions, or walk-ins based on footprint, software, and throughput. Back-of-house math: planning for ~⅓ non-guest area, with laundry and storage sized to daily towel turns and peak flow. Revenue mix that actually works: admissions as the margin engine, treatments as add-ons, and F&B designed to extend dwell time—not clog operations. Episode Highlights (Chapters): 00:52 – Why “social wellness” is driving the U.S. sauna/bathhouse wave—and how this model differs from appointment-led spas. 06:18 – The hydrothermal specialist team you need on day one (designer + MEP) and why wet areas blow up naïve $/ft² assumptions. 12:40 – “Start with your engine room”: air changes, filtration, drainage, and electrical that determine guest comfort and uptime. 18:55 – Lessons from Bathhouse NYC: designing around laundry first (thousands of towels/day) and keeping sightlines open to reduce staffing. 25:03 – Admission strategy: open-ended stays with dynamic pricing vs. timed sessions in smaller/hotel footprints—software and UX trade-offs. 33:27 – Lease vs. buy: why most startups lease to preserve capex for fit-out; right-sizing scope and contingency. 41:42 – What really makes money: admissions > treatments; F&B for physiology and community, not margin. 49:58 – Guest norms & flow: no-photo policies, wet-to-dry separation, and the contrast-therapy circuit (hot → cold → rest). Meet the Guests Don Genders — CEO, ; Chair, GWI Hydrothermal Initiative (global authority on thermal & wet-area design). Lynn Curry — Principal, ; member, GWI Consulting Initiative (concept-to-opening spa development). Travis Talmadge — Co-founder/operator, (NYC: Williamsburg & Flatiron), a high-volume, admissions-led urban bathhouse. Tools, Frameworks, or Strategies Mentioned: Engine-Room-First Design: lead with MEP (mechanical, electrical, plumbing), ventilation/air changes, filtration, drainage, and storage. Capacity/Throughput Modeling: people-flow tracking, dynamic pricing, and sightlines to manage density with fewer staff. Contrast-Therapy Circuit: hot → cold → rest cycle embedded in layout and wayfinding. CFO Lens for Scope: capex vs. opex trade-offs, contingency, and location-first site selection. Closing Insight “We design around the laundry first.” The margin lives or dies in the back-of-house—build the plant right and the guest magic follows. If this episode helped, follow/subscribe and share it with a developer, hotel GM, or wellness entrepreneur planning a hydrothermal project. Looking for expert advice in Spa Consulting, with live training and online learning? Spa Consulting: Live Training: Online Learning: Other Links: Contact Dr. Gerry Bodeker: Contact Trent Munday: Follow Lisa on LinkedIn: , Listen on Apple: Listen on Spotify: Watch the StarrCast on YouTube: Join us on Facebook: Join us on Instagram:
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From Bathhouse to World Stage: Aufguss Takes the U.S.
07/02/2025
From Bathhouse to World Stage: Aufguss Takes the U.S.
In this immersive live episode, host Lisa Starr brings listeners into the heart of the first-ever U.S. , recorded on-site at the newly expanded in Brooklyn, NY. As the ancient European tradition of Aufguss—a multisensory, storytelling sauna ritual—makes its competitive debut in America, Lisa interviews several key figures shaping this cultural movement. From competition judges and spa innovators to passionate sauna performers, including a dynamic with Cirque du Soleil experience, this episode highlights the artistry, athleticism, and emotional resonance of the Aufguss ritual. Listeners will gain insight into the rising popularity of sauna culture in the U.S., the business potential for spa operators, and how this ancient practice is inspiring a new wave of wellness. Guest Highlights – VP of the Aufguss World Masters and Development Director at , Norway. Lasse shares the competition’s structure, judging criteria, and the emotional power of storytelling through heat, scent, and movement. Travis Talmadge – Co-founder of Brooklyn and Flatiron. Travis explains how his facilities are leading the charge in U.S. sauna culture and how Aufguss became an essential part of guest onboarding and programming. – Las Vegas-based professional dancers turned sauna meisters. Representing , they share how dance, breathwork, and storytelling combine in their team Aufguss performance. – CEO & Principal of and pioneer in building world-class spas and saunas. Don discusses the evolution of sauna culture in the U.S. and why Aufguss is poised for growth as both a wellness tool and performance art. Key Takeaways Aufguss is a theatrical, multisensory sauna ritual with global roots, now gaining traction in the U.S. Competitions judge heat control, scent integration, waving techniques, hygiene, and storytelling. Sauna programming, when done right, enhances wellness, builds community, and can create strong ROI for spas. U.S. winners of this event will go on to represent the country at the world championships in Verona, Italy. Aufguss is both accessible and inspiring—open to anyone willing to learn and perform with passion.
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From Clinics to Culture: Pioneering Wellness in the Kingdom of Saudi Arabia
06/25/2025
From Clinics to Culture: Pioneering Wellness in the Kingdom of Saudi Arabia
This compelling episode of StarrCast comes to you live from Riyadh, Saudi Arabia, where host Lisa Starr sits down with the dynamic , co-owner of the family of businesses, wellness visionary, and cultural bridge-builder. Together, they explore the remarkable evolution of spa and wellness in the Kingdom—from the first medical spa in 2003 to the creation of the Kadoon integrated ecosystem including a spa, beauty school, and wellness product distributorship. Dr. AlMadi shares her personal journey from dentistry to becoming a national leader in wellness, highlighting how global standards are being harmonized with Saudi cultural values. The episode dives deep into the rapid transformation of wellness education, the role of local traditions in spa treatments, and the emergence of Saudi Arabia as a world-class wellness destination. Guest Highlights Dr. Ebtissam AlMadi: Co-founder of Kadoon Companies; wellness entrepreneur; trained dentist and university professor. Visionary behind Saudi Arabia's first medical spa and the country's only licensed beauty and wellness training institute under technical and vocational education authority. Catalyst for creating the Saudi Wellness Association, connecting global thought leaders with local policymakers and health authorities. Key Takeaways Integrating Eastern and Western Values: Dr. AlMadi’s unique upbringing and professional background allow her to blend international spa trends with deep respect for Saudi traditions. Educational Evolution: Kadoon Academy provides formal training and certification, creating a pipeline for local spa professionals—a critical step as global hotel brands expand in the Kingdom. Cultural Adaptation & Innovation: From hijab-friendly scalp care to heritage-inspired treatments using quartz and sand beds, local needs are redefining spa experiences. Wellness as National Strategy: Wellness tourism is rising fast, especially within mega-projects like Neom and Red Sea Global. Regulatory bodies are updating rapidly to support innovation. Staffing Solutions: With challenges in recruiting trained staff, the academy helps “grow local talent,” focusing on long-term workforce sustainability. Vision for the Future: Saudi Arabia’s diverse geography and heritage are being leveraged for holistic, high-impact wellness tourism offerings.
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Soft Power & Strategy: The Future of Wellness Consulting with Leah Crump
06/18/2025
Soft Power & Strategy: The Future of Wellness Consulting with Leah Crump
Host Lisa Starr sits down with , founder of Leah Crump Consulting and author of the forthcoming book , in this inspiring episode of the StarrCast Podcast. A trailblazer in spa consulting, Leah shares her unique path from the treatment room to global wellness consulting and authorship. With a deep focus on healing, authentic leadership, and sustainable business practices, Leah opens up about the realities of the consulting world, the burnout epidemic in wellness leadership, and how she’s helping shape the next generation of consultants through her mastermind course. She also offers an inside look at her new book, which aims to blend practical guidance, personal storytelling, and soulful strategy. Whether you're a spa director, a wellness entrepreneur, or just curious about the evolving world of wellness, this episode is rich with professional insight, heartfelt reflection, and powerful lessons on how to “be well and do well.” About the Guest: Leah Crump Founder of Leah Crump Consulting, specializing in spa and wellness development and operational strategy. Creator of a Spa Consulting Mastermind course. Author of Be Well, Do Well, a field guide to healing work, lasting leadership, and defining success on your own terms. Known for blending operational precision with soulful leadership and visionary creativity. Key Takeaways: Why great spa consultants are equal parts problem-solvers, artists, and guides. How “soft power” and feminine leadership can positively impact hospitality and wellness. Tips for avoiding burnout and embracing balance as a wellness professional. How Leah structured and self-published her first book—and what others can learn from that journey. Predictions for the future of wellness: from tech-touch balance to community-focused "third places."
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Wellness at Giga Scale: Red Sea Global's Bold Vision with Lindsay Madden-Nadeau
06/11/2025
Wellness at Giga Scale: Red Sea Global's Bold Vision with Lindsay Madden-Nadeau
In this powerful episode of The StarrCast Podcast, host Lisa Starr sits down with , Senior Director of Wellness Strategy for , to explore one of the most ambitious hospitality and wellness developments in the world. From her beginnings in luxury hospitality to leading wellness vision for giga-projects like Amaala and Red Sea, Lindsay offers insights into the massive transformation taking place in Saudi Arabia’s wellness tourism sector. With candor and vision, Lindsay shares how Saudi’s Vision 2030 is reshaping global tourism, why Amaala is set to become the world's most comprehensive wellness destination, and how wellness is being designed from the ground up — with cultural sensitivity, sustainability, and commercial strategy at the core. Guest Highlights: Lindsay Madden-Nadeau began in luxury hospitality and clinical massage therapy and rose through major global hotel groups including Fairmont, Accor, and Banyan Tree. Founded Meraki Bespoke Wellness Strategies in France before joining Red Sea Global. Now leads the wellness strategy for over 30 luxury hotels and 12 dedicated wellness brands across Saudi’s Red Sea giga-projects. Key Takeaways: What is Red Sea Global? A government-backed developer responsible for Saudi’s giga projects, including Amaala and Red Sea Projects. Wellness Beyond Spas: From coral regeneration and solar-powered staff villages to culturally rooted wellness rituals, Lindsay emphasizes that wellness isn’t inserted — it’s embedded.
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One Day Can Change Your Whole Life: Inside Global Wellness Day
05/28/2025
One Day Can Change Your Whole Life: Inside Global Wellness Day
In this enlightening episode of The StarrCast Podcast, host Lisa Starr welcomes wellness visionary , the founder of . From her beginnings in the Turkish hospitality industry to the creation of a worldwide movement touching over a billion lives, Belgin shares the deeply personal journey that led to the birth of Global Wellness Day—and the unstoppable passion that continues to drive it. Listeners will hear how a cancer diagnosis at age 29 sparked a transformation not only in Belgin's own life but in the wellness journeys of people around the globe. With a mission rooted in gratitude, simplicity, and service, Belgin reveals the surprising origins of Global Wellness Day and how it's grown from a small hotel event to a massive celebration in 170 countries. This episode is a must-listen for spa professionals, wellness entrepreneurs, and anyone interested in turning personal insight into global impact. Key Takeaways The origin story of Global Wellness Day started with a personal health crisis and a mysterious inner calling. True wellness is not about perfection, but balance—and it’s accessible to all, regardless of status or income. The event is founded on volunteerism and authenticity, operating without a formal organization or profit model. Global Wellness Day encourages simple, impactful actions through its 7-Step Manifesto, such as drinking more water, walking more, and doing a good deed. The movement's annual theme—"Reconnect Magenta"—reminds us to reconnect with ourselves, our community, and nature.
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Pricing with Purpose: Smarter Spa Revenue Through Yield Management
05/21/2025
Pricing with Purpose: Smarter Spa Revenue Through Yield Management
In this insightful episode of The StarrCast Podcast, host Lisa Starr welcomes two industry leaders—, Senior Global Manager of Spa & Fitness at , and , Senior Director of Spa & Wellness at — for a deep dive into the evolving practice of yield management in spas. Once a foreign concept in wellness, dynamic pricing is now gaining traction as spas seek to balance rising demand, staffing challenges, and revenue growth. Drawing on years of leadership in global hospitality, Tony and Derek explore how spas can apply airline-style pricing to spa appointments, the technology that supports this shift, how to implement it without guest pushback, and how it's even enhancing guest satisfaction. With practical takeaways, real-world examples, and forward-looking strategies, this episode is a must-listen for spa leaders ready to evolve their pricing models and maximize profitability. Key Takeaways: Yield management is underutilized in spas—yet it's perfectly suited to spa services due to time-sensitive, limited inventory. Technology now enables flexible pricing based on day, time, utilization, and demand—automatically and without manual input. Guest satisfaction may improve, not decline, under dynamic pricing, by offering better access and clarity. Staff compensation strategies must evolve in tandem, balancing fairness, motivation, and profit. Online booking systems encourage upselling and reduce pressure on front desk teams. Dynamic availability (managing service duration) is another tool to optimize flow and elevate guest experience. Cultural and operational differences affect adoption across global markets, but the momentum is growing. Guest Highlights: Tony Nicastro brings a global view from Marriott's vast portfolio, where he's helped pioneer dynamic spa pricing practices across North America. His data-driven approach blends guest psychology, technology integration, and measurable ROI. Derek Hofmann helps to shape wellness strategy for Four Seasons and shares candid insights into market variability, team adoption challenges, and why dynamic pricing isn’t just about profit—it’s about elevating the guest journey.
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Designing the Future of Wellness Retreats: Insights from Destination Deluxe
05/08/2025
Designing the Future of Wellness Retreats: Insights from Destination Deluxe
In this inspiring episode of The StarrCast Podcast, host Lisa Starr sits down with , founder and CEO of , a luxury wellness and travel company, to explore the dynamic world of wellness retreats. Vivienne shares her journey from fashion publishing to becoming a global thought leader in wellness travel, offering insider perspectives on the evolution of wellness experiences, the essential elements that make retreats transformative, and how travelers are seeking more profound, meaningful experiences beyond traditional spa services. Whether you’re a spa professional, wellness entrepreneur, or simply wellness-curious, this episode offers a compelling deep dive into where the industry is headed—and how you can tap into it. About Vivienne Tang Founder & CEO of Destination Deluxe, a leading online magazine and platform for curated wellness and luxury travel. Former Editor of Asia Spa Magazine and co-owner of The Sanctuary, a holistic wellness center in Hong Kong. Vivienne is recognized worldwide for her expertise in wellness retreats, and is often called upon by top hotels and resorts to consult on designing wellness programs. Key Takeaways The Rise of Wellness Retreats: How consumer needs shifted from spa services to holistic, transformative experiences. Authenticity Matters: The importance of genuine programming, expert practitioners, and personalized guest experiences. What to Expect: A breakdown of typical retreat structures—consultations, activities, food, and digital detox strategies. Medical Meets Wellness: How biohacking and preventative medicine are blending with traditional wellness practices. Building a Successful Retreat: Essentials like customized guidance, community building, connection to nature, and standout culinary offerings. The Ongoing Journey: How retreats offer a gateway, but true wellness is a lifelong path—not a one-week fix. Visit our Connect with me on Watch StarrCast episodes and other useful content on
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The Future of Recovery: Robotic Massage, Rewirement, Cold Plunge, and Personalized Wellness
05/01/2025
The Future of Recovery: Robotic Massage, Rewirement, Cold Plunge, and Personalized Wellness
In this episode of The StarrCast Podcast, Lisa Starr speaks with , Director of Spa and Wellness for , and , founder of in Serenbe, Georgia. The episode, recorded live at the spa event at Chateau Elan, offers a dual perspective on the future of wellness. James discusses how Equinox is evolving its spa offerings across over 90 properties with a focus on performance, biohacking, and accessibility. Greg shares his journey from the supplier side of the industry to launching a cutting-edge wellness facility based on intention, technology, and personal reinvention. This episode reveals how two leaders are shaping wellness spaces that respond to modern health demands, staffing limitations, and shifting consumer expectations. Why It Matters: As wellness merges with fitness and personal optimization, both guests demonstrate how vision, adaptability, and innovation are crucial to staying ahead in a rapidly evolving industry. Key Takeaways: The future of spa is rooted in performance, personalization, and technology-driven recovery. Equinox is shifting from one-size-fits-all spa models to specialized tiers and touchless modalities. The Creek Retreat embodies a deeply personal reinvention of wellness care, offering hyperbaric therapy, red light, cryotherapy, and pain-relieving SoftWave technology. Biohacking, longevity, and stress regulation are top wellness trends guiding design and service innovation. “Rewirement” is the new retirement: wellness entrepreneurship as a second act. Other Topics: Hyperbaric oxygen therapy Cryotherapy Red light therapy Wellness retreats Biohacking Vibroacoustics Recovery labs Touchless therapy Healthspan Visit our Connect with me on Watch StarrCast episodes and other useful content on
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Live from FIBO'25: Longevity, Wellness & Hospitality Converge, Part 2 of 2
04/23/2025
Live from FIBO'25: Longevity, Wellness & Hospitality Converge, Part 2 of 2
Live from FIBO Part 2 of 2; CEO discusses her Center's focus on expanding preventive health and lifestyle optimization and , Hospitality and Wellbeing Strategist, advises on incorporating true wellness activities into your business model. Event organizers and comment on the many innovative takeaways of the Spa & Wellness International Day.
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Live from FIBO: Longevity, Wellness & Hospitality Converge, Part 1 of 2
04/17/2025
Live from FIBO: Longevity, Wellness & Hospitality Converge, Part 1 of 2
Live from FIBO, the largest fitness show in the world, we're sharing excerpts from the Spa & Wellness International Day, where expert speakers shared innovative business models integrating longevity and wellness with hospitality and membership. This episode, part one of two, features , of , and of .
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Wise Words from Wellness Women! Tammy Pahel and Maggy Dunphy live at the LEC Innovation Summit
04/09/2025
Wise Words from Wellness Women! Tammy Pahel and Maggy Dunphy live at the LEC Innovation Summit
Live from Innovation Summit: industry veteran operators and share thoughts on the current state of the wellness industry and future innovation, including touchless wellness options.
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Holistic Health Experiences: The Business of Becoming Well
03/26/2025
Holistic Health Experiences: The Business of Becoming Well
Live from the annual conference, three panelists from different corners of the world discuss how their innovative business models are redefining what it means to be well, and why they’re quickly becoming the go-to destinations for individuals seeking comprehensive, transformative health experiences that promote physical recovery, mental clarity, and emotional well-being. Featuring , of , of , and of .
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Wellness Trends Through an Operations Lens; Jessica Shea, VP of Wellness for Hilton Americas
03/19/2025
Wellness Trends Through an Operations Lens; Jessica Shea, VP of Wellness for Hilton Americas
Every year, wellness is included on more trend lists from popular publications and thought leaders, but it can be difficult to discern a trend from a fad. Business management has to navigate these forecasts to ensure their business is providing options that are sought after, but not too far ahead of the curve. , VP of Wellness, Retail and Leisure Operations for , helps us to find the practical applications in the haystack.
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