Techcess: embracing technology and success in your business

Techcess is not just a technology podcast. It's a podcast all about achieving success in business, and the part that your technology (IT) has to play in that.

IT Troubleshooting beyond the 'IT Crowd method' 😁 06/07/2023

IT Troubleshooting beyond the 'IT Crowd method' 😁 Master the Art of IT Trouble-shooting: Simple Solutions for Common Problems If you're feeling frustrated and helpless when your logical problem-solving isn't resolving the issue, then you are not alone! Despite trying various methods and techniques, you still end up with the same result and might even feel like giving up. The Simple Trick - Turn it off and on again Sometimes, the easiest solution to an IT problem is to simply restart the device. This basic step can often resolve minor issues quickly and efficiently. It's such a well-known IT industry fix that the comedy programme "" parodied it almost every episode! The process of rebooting forces the system to reset and discard any temporary data or background processes that might be causing the issue. It might seem counterintuitive to resort to such a simple solution, but bear in mind that complexity isn't always the answer to a problem. In this episode I'm () pointing out that the tried-and-true method of restarting a device is often all you need to resolve a wide range of IT complications. Considering that many IT professionals and users alike tend to overlook this step in favour of more advanced troubleshooting methods, it's a reminder that keeping things simple makes a difference. This common-sense approach saves time and effort, making problem solving more efficient. But, that said, assuming you've tried the reboot procedure... Identifying the Problem Once you've tried the easy solution, the next step in troubleshooting is to identify the exact issue you're dealing with. Consider any error messages that the device might display, as these can provide valuable clues. Understanding where the problem lies narrows down potential solutions and ensures a more effective troubleshooting process. It's so important to grasp the root of the problem before attempting any resolutions. Look carefully at error messages, as well as any actions the user performed when the issue occurred. Taking the time to accurately pinpoint the underlying issue is crucial and makes the troubleshooting process more streamlined and successful. Types of IT Problems IT problems generally fall into three categories: hardware issues, software issues, and network issues. By recognising the type of issue you're encountering, you can deliver a targeted approach for resolving it. Remember that attempting to fix a problem yourself might not be the best option, as this can exacerbate the issue or make it harder for IT professionals to diagnose and solve. I like to pop all IT problems into these three groups, and there are different strategies that will be required for each type of issue. Oh, by the way... be cautious about attempting to address the problem without professional assistance, as this could lead to more significant challenges. When in doubt, it's always best to seek help from IT experts. In this episode, you will be able to: Discover easy-to-follow strategies for resolving recurrent IT setbacks. Hone your skills in recognizing and organizing standard IT concerns that affect operations. Understand why comprehensive communication with IT support companies is crucial to achieving resolution. Delve into the risks of attempting to fix IT complications without specialized help. Construct an innovative technology plan to guide your enterprise towards a successful future. The key moments in this episode are: 00:00:00 - Introduction 00:00:32 - The Simple Trick - Turn it off and on again 00:01:15 - Identifying the Problem 00:04:28 - Types of IT Problems 00:07:15 - Reporting IT Issues /episode/index/show/techcess/id/27048279

The final curtain call for Windows 10: What you need to know 06/04/2023

What is a VCIO and why do you need one for your business? 05/31/2023

What is a VCIO and why do you need one for your business? Transform Your IT Strategy with a Virtual Chief Information Officer Do you want the benefits of high-level IT expertise for your small business without the cost of hiring a full-time CIO? Look no further! I'm sharing the solution to gaining access to top-notch IT knowledge without breaking the bank. Learn how to tap into expert IT resources and improve your business's technology strategy without committing to a full-time hire. Cybersecurity As an essential aspect of any IT strategy, cybersecurity helps protect businesses from threats and breaches. A vCIO can offer suggestions on best practices for maintaining security, such as performing regular updates, installing necessary patches, and conducting risk assessments. In this episode, I, , will emphasise the importance of a vCIO's role in providing strategic guidance on topics like cybersecurity, helping organizations implement appropriate measures and safeguard their systems from potential dangers. Disaster recovery planning For organizations to have a complete IT strategy, disaster recovery planning is essential. Having a vCIO offers guidance on creating a robust disaster recovery plan, which ensures a business's ability to continue operations in the face of unexpected interruptions or system failures. In this episode we'll discuss the unique capabilities of a vCIO in guiding organisations through the creation and implementation of disaster recovery plans. Excerpt from episode 95 of Techcess () 00:01:43 "The vCIO is working to ensure that your business has an IT roadmap that is designed to scale and they will assist with the direction of the company with much deeper input than a traditional MSP. Essentially, they are the bridge between your business and the technology in your business. So the next question you're probably thinking is, why do I need a vCIO? So let me take a few minutes to talk about the benefits of using a vCIO service. Now, you can probably already figure out that the first big benefit is that it allows you to gain access to that high level It expertise, but without the cost of hiring in a full time CIO..." Working with an in house IT team Even organisations that have an internal IT department or IT manager can benefit from vCIO services. vCIOs can collaborate with the existing IT team to provide guidance and support on strategic initiatives, create alignment between IT and the rest of the organisation, and identify potential risks to be mitigated. I'm here to explain how managed service providers (MSPs) can incorporate vCIO services to assist companies with IT support and solutions. The top 10% of MSPs, including m3 Networks, offer clients tailored vCIO services and strategic guidance. Tech Topics covered in this episode of Techcess: How to uncover the value of vCIO benefits for businesses seeking expert IT consultation without overspending. Stay informed on cutting-edge technology trends and best practices that elevate business performance. Develop a strong foundation in cybersecurity, cloud computing, and data analytics for success and growth. Seamlessly blend vCIO services within your business's internal IT department for optimal results. Adjust vCIO participation to accurately address the specific needs of your organization. If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your cyber security is where it needs to be when you're scaling, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year! /episode/index/show/techcess/id/26980989

DON'T update the Windows 11 optional update! It's better to wait. Here's why... 05/28/2023

Upgrade to VoIP before PSTN switch-off so you don't get left behind! 05/24/2023

Upgrade to VoIP before PSTN switch-off so you don't get left behind! Do you want a phone system that won't break the bank and is dependable? Time to switch to VoIP. After all... you have to! Do you feel like you're constantly throwing money at an outdated phone system that still drops calls? Do you struggle with poor sound quality and inefficient call routing? It's time to take action before the PSTN switch-off leaves you without a working phone line. In this episode, we'll help you understand the criticality of transitioning to VoIP, how it provides superior sound quality and cost savings, and give you practical steps to prepare for the switch-off. Say goodbye to frustration and hello to reliable communication. Switch off of PSTN The Public Switched Telephone Network (PSTN) has been a cornerstone of the UK's communication infrastructure for over a century. However, with increasing demands for modern communication capabilities, the outdated system will be switched off in December 2025, as part of a nationwide initiative to transition towards a fully digital system. Consequently, businesses currently using landlines or phone systems connected to the PSTN are urged to upgrade to Voice over Internet Protocol (VoIP) solutions before the deadline. Furthermore, the switch-off will impact other devices that utilize analogue phone lines, such as EPOS machines and alarm systems, which will also need upgrading. During the episode, I, , will be emphasising the cruciality of preparing in advance for the upcoming switch-off by evaluating affected devices and planning necessary upgrades, such as internet phone systems and fibre connections. I'll also elaborate on the background of PSTN, its role in UK communications and the eventual need for modern systems like VoIP as a replacement. Benefits of VoIP Voice over Internet Protocol (VoIP) technology offers a range of benefits over traditional landlines, which includes improved sound quality, better call routing, and significantly reduced costs. One notable advantage is its flexibility, allowing users to make calls from anywhere across the globe, only requiring a stable internet connection. This attribute helps support remote workers and employees who travel frequently. Additionally, VoIP bypasses long-distance charges and other fees associated with PSTN calls, leading to considerable cost savings and increased affordability. Lastly, the digital nature of VoIP equates to greater reliability, limiting instances of dropped and interrupted calls. I'll also be highlighting the advantages of switching to VoIP, such as its enhanced flexibility, cost efficiency, and reliability, especially in contrast with traditional landline phones. I'll explain how VoIP's capabilities improve business communications and sharing how your business can make the most of these benefits by upgrading to VoIP systems and fibre broadband connections. Excerpt from episode 94 of Techcess () "But it's not just phones that can be affected by the switch off, though. There's other devices that currently use analog phone lines, such as EPOS machines, which are card payment machines that you may have in your business, alarm systems which may be connected to an analog phone system in order to connect to like a monitoring center or an alerting system. These will also need to be upgraded, which could involve replacing the device themselves or installing new connections to the Internet. So it's worthwhile evaluating what you have within your business and your buildings to determine what is going to be affected by the switch off and when. We're talking about replacing devices, did you know that businesses typically keep the same phone system for over ten years?" Tech Topics covered in this episode of Techcess: Grasp the criticality of transitioning to a VoIP phone system before the PSTN switch-off. Recognize the benefits VoIP phones provide, including superior sound quality, efficient call routing, and reduced costs. Identify the devices that will be affected by the PSTN switch-off and the urgency to upgrade. Understand the multitude of advantages VoIP offers, such as adaptability, cost-effectiveness, and dependability. Plan and prepare for the PSTN switch-off by making the move to fiber broadband and engaging with your telecoms provider. If after listening you'd like me to offer you some further FREE guidance on how you can ensure your office is ready for the switch off, book a no-obligation free 30 minute chat with me now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year! ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, . 's technology podcast "" is an production. have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them and follow them on . If you want to get in touch about technology or cyber security, just address an email directly at Mark . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you . Fancy giving the technology podcast a review and rating? Click here - Techcess is a podcast from /episode/index/show/techcess/id/26859339

Can your business go green by switching to the cloud? 05/21/2023

Healing & Empowerment: A Cancer Survivor's Story (m3's charity partner for Q2, 2023) 05/17/2023

Healing & Empowerment: A Cancer Survivor's Story (m3's charity partner for Q2, 2023) Finding Strength & Support During Cancer Treatment: m3's Q2 2023 charity partner - Sutton Cancer Support Centre Many struggle to find emotional support as an adult affected by cancer. Some experience being told to just stay positive or think happy thoughts with no relief in sight. It's time to acknowledge the pain and frustration of ineffective actions and explore real solutions. Join us as we delve into the crucial role of cancer support centres, specialised therapies, and the emotional and psychological strain of cancer. Learn some real actionable techniques for regulating emotions and boosting self-assurance during difficult times. Don't suffer in silence any longer. Listen to this episode of Techcess now. Q2 2023 charity partner - Jackie Price joins me () from , where she learned first-hand the power of complementary therapies, breathing and relaxation techniques, and the importance of supporting not just cancer patients, but their loved ones as well. As the center manager at the Sutton Cancer Support Center, Jackie has both worked in the charity sector and faced her own challenges with the deadly disease. Her personal experience and understanding of the emotional and psychological challenges that come with a cancer diagnosis make her an invaluable resource for those seeking support. Jackie's dedication to helping others and her positive approach to life make her an inspiring figure in the cancer community. And that's why we knew we had to get her on the podcast to talk about her work in the Sutton Cancer Support Centre and her experience around cancer, full stop. Individualised support Each person's experience with cancer varies, so individualised support focuses on understanding and addressing the specific needs and concerns of each patient. This tailored approach is crucial to making a positive impact on recovery, as it offers personalised guidance and coping strategies that cater to physical, emotional, and psychological challenges faced during the cancer journey. Jackie Price talks us through the various one-to-one therapies and techniques provided at the Cancer Support Centre, such as acupuncture, reiki, and EMMET. She emphasises how these offerings aim to help individuals manage their symptoms and feel more empowered in their cancer journey. By understanding each person's unique needs, these support centers can provide targeted assistance to maximise its positive impact. Mental and emotional impacts of cancer Emotional and psychological aspects of cancer are often overlooked, but they play a significant role in an individual's recovery and overall wellbeing. The journey towards recovery from a cancer diagnosis can undoubtedly be a challenging one, where patients experience a range of emotions from shock, denial, anxiety, and depression to hope and acceptance. Mindfulness and self-care become essential for improving mental wellbeing, reducing stress, and increasing focus and positivity during the recovery process. During this podcast episode, Jackie Price shares her personal experience with breast cancer and highlights how vital emotional support was during her journey. She emphasises the importance of Sutton Cancer Support's efforts in helping patients address their emotional and psychological needs throughout their battle with cancer. Jackie believes that by creating safe spaces for individuals to share and learn from one another, cancer support centers can help ease this emotional burden. Excerpt from episode 93 of Techcess () "I knew what help was available, I knew what support was available, but it just flies out of your head completely. So if I take you through what support we give our clients, I'll do that. As my journey, I sat down with one of the experienced therapists at the center and she talked to me about what my diagnosis meant, what treatments I was going to have, and we worked out some therapies, complementary therapies that would help and support me on my journey through that. And I found very much that when you have chemotherapy, you have your chemo, you kind of go downhill and you feel really rubbish when you've had your chemo. And my chemo was every three weeks. 00:05:02 So I found that the first week I was rubbish, the second week I felt a little bit better. And that was when I used to go to the center and have a treatment and I would have reiki and I would have acupuncture. The reiki cleared the fog in my mind, relaxed me, chilled me out. The acupuncture helped my body to reset. So Chris, who was offering acupuncture at the time, sort of empowered my liver, my kidneys, my spleen, all the organs that get rid of the rubbish and the poison out of your system, and made me feel a lot better and helped my body, encouraged it to fight back, if you like." Topics covered in this episode of Techcess: Understanding the essential function of cancer support centers in the West Midlands region. Delving into individualised therapies for managing cancer-induced symptoms. Acknowledge the challenges faced by networks supporting cancer patients. Appreciate the emotional and psychological burden of cancer and the vital need for support. Acquire skills for managing emotional upheavals and fortifying confidence during hard times. The key moments in this episode of Techcess: 00:00:00 - Introduction 00:01:06 - About the Sutton Cancer Support Centre 00:05:02 - Jackie's Experience 00:09:19 - Individualised Support 00:13:46 - Aftercare 00:15:55 - Mental and emotional impacts of cancer 00:16:59 - Who Does Sutton Cancer Support Help? 00:18:53 - Power Pose and Techniques 00:22:44 - How to Reach 00:23:07 - Conclusion If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your cyber security is where it needs to be when you're scaling, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year! ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, . 's technology podcast "" is an production. have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them and follow them on . If you want to get in touch about technology or cyber security, just address an email directly at Mark . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you . Fancy giving the technology podcast a review and rating? Click here - Techcess is a podcast from . /episode/index/show/techcess/id/26832438

Charging your devices in public places? Watch out for “juice jacking” 05/14/2023

Why relying on MFA (multi factor authentication) alone is a risky mistake! 05/10/2023

Why relying on MFA (multi factor authentication) alone is a risky mistake! The Hidden Dangers of Relying on MFA for Cybersecurity Are you a busy business owner feeling frustrated by the lack of results from relying solely on Multi-Factor Authentication for your online security? Do you feel like you're constantly playing catch-up with the latest cybersecurity threats? Join us in this episode as we tackle the importance of a multi-layered approach to online security, explore the pitfalls of depending solely on MFA, and provide practical tips for creating strong passwords and maintaining good online hygiene. Plus, discover the benefits of partnering with a security-centric IT firm for a more comprehensive defence strategy. Don't let ineffective solutions leave you vulnerable - listen to this latest episode of the , now! Seriously! Don't rely solely on MFA! I'm , and in this episode of the Techcess podcast, I discussed the risks of relying solely on multi-factor authentication (MFA) for online security. As a digital security specialist, I've seen how cybercriminals are constantly evolving their techniques and how relying only on MFA can create a false sense of security. That's why I recommend adopting a multilayered approach to online security. To enhance online security, I suggest using strong, unique passwords, staying vigilant against phishing attacks, keeping software and devices up to date, and enabling additional security features offered by online services. Implementing security awareness training for team members can also help educate and raise awareness of potential cyber threats. As a busy business owner or IT manager, it can be difficult to keep up with the latest cybersecurity threats and best practices. That's why it's essential to work with a security-focused IT company that has your back. By following my recommendations and adopting a multilayered security approach, you can ensure the security of your online accounts and data. Dangers of relying solely on MFA While MFA is a valuable and widely recommended security measure, it should not be the only line of defense for online accounts. Cyber criminals continue to evolve their tactics to bypass MFA, and a false sense of security can leave your accounts vulnerable to attack. Additionally, there is the risk of a single point of failure if access to the MFA token or device is lost or compromised. In the Techcess podcast, Mark Riddell outlines these risks and calls for caution when it comes to relying solely on MFA. He underscores the importance of adopting a multilayered security approach, which provides a more robust and comprehensive defense against potential threats. How to protect online accounts In today's digital world, online accounts can contain a vast amount of personal, sensitive, and valuable information. Ensuring the security of these accounts is of utmost importance for both individuals and business owners. There are various measures that can be taken to safeguard online accounts, including the use of strong, unique passwords, enabling multi-factor authentication (MFA), and being cautious about the information shared online. Regularly updating account recovery information and keeping a close eye on account activity can also help in detecting and preventing unauthorized access. I'm really hoping that after listening, you'll fully understand that relying solely on MFA for account security is not enough. Listen to the episode to hear my suggestions for adopting additional steps towards truly protecting your business and its online assets. In this episode, you will be able to: Grasp the significance of adopting a multi-layered approach when securing yourself online. Recognise the pitfalls of relying solely on Multi-Factor Authentication in safeguarding your digital life. Master the creation of robust, unique passwords and adopting proper online hygiene practices. Stay ahead by being aware of the most up-to-date cybersecurity threats affecting the digital landscape. Explore the advantages of partnering with a security-centric IT firm to bolster your cybersecurity defences. Excerpt from episode 92 of Techcess () 00:04:34 "And you can understand why someone might just hit the yes button so they can silence the phone and get back to sleep. That's how Uber got caught out. And recently I was dealing with a situation where let's call Company A and Company B, right? Company A was blaming company B for them being phished and having to pay out thousands of pounds to an attacker. Company A's IT company didn't help the situation by defending them and saying that they had MFA in place on their office three six five email account." ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, . 's technology podcast "" is an production. have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them and follow them on . If you want to get in touch about technology or cyber security, just address an email directly at Mark . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you . Fancy giving the technology podcast a review and rating? Click here - Techcess is a podcast from /episode/index/show/techcess/id/26789895

LinkedIn takes action to tackle fake accounts 05/07/2023

The real world benefits of Power BI for your business 05/03/2023

The real world benefits of Power BI for your business Sheryl Newman Reveals How to Master Power BI for Your Business Do you want to see your Small and Medium Enterprises (SMEs) skyrocket in profitability? Sheryl Newman is here to show you how your business can benefit from tailored technology solutions and maximize its potential. In this episode of , I talk to Sheryl about the incredible software, and how it can massively streamline your business processes. The Power of Power BI Power BI, a cloud-based business analytics service, is a powerful tool that enables businesses of all sizes to analyse data, identify trends, and make well-informed decisions. Its accessibility and user-friendly interface make it an ideal choice for small business owners, enabling them to establish real-time dashboards and reports that can ultimately save both time and resources. By harnessing the insights it provides, businesses can make proactive decisions, inturn enhancing productivity and efficiency. We talked about in a previous episode but we figured who better to share more insight than the Queen of 365 herself, Sheryl Newman. Automating Business Processes Automation is a crucial aspect of modern business operations, allowing organisations to streamline processes, reduce human error, and reallocate valuable resources. By implementing automation and reducing time-consuming manual tasks, businesses can enhance productivity, lower operational costs, and concentrate on value-driven core functions. In turn, employees can focus their efforts on more strategic and creative pursuits, which can bolster customer experience and contribute to overall company growth. In the podcast episode, Sheryl Newman discusses the advantages of automation for small businesses. She highlights the potential cost savings, increased efficiencies, and improved allocation of resources that can be achieved by adopting automated processes within an organisation. By advocating for the automation of repetitive tasks, Newman emphasises an essential strategy that can help small businesses stay ahead of the curve and maintain a competitive edge. /episode/index/show/techcess/id/26687826

Microsoft hints at some exciting Windows 12 developments 04/30/2023

Are your remote workers feeling isolated? Here's how you can use technology to fix that! 04/26/2023

Are your remote workers feeling isolated? Here's how you can use technology to fix that! Overcoming isolation for remote workers with technology Remote work has become a staple for many businesses, but it also presents unique challenges for employees and employers alike. One of the most significant issues faced by remote workers is the feeling of isolation and disconnection from their colleagues, which can lead to decreased motivation, productivity, and job satisfaction. In this episode, we're exploring some strategies to keep remote workers engaged and feeling like part of the team. The challenges of remote work Remote work is here to stay, but it presents unique challenges not faced by office workers. Feeling disconnected from colleagues can lead to isolation, disengagement, and reduced job satisfaction. Remote workers often miss out on casual conversations and impromptu meetings that happen in an office setting. To bridge this gap, video conferencing platforms and instant messaging tools can help create a more connected and engaged environment. Insisting on having cameras turned on during meetings and encouraging instant messaging for smaller issues can make a big difference. This is just one of the many suggestions that I, Mark Riddell, host of make in this episode. Virtual team building and recognition Virtual team building activities, online games, and tools like the praise app can help bring remote workers together and foster a sense of belonging. These activities alone can really help remote employees feel more connected and valued, improving job satisfaction and reducing the likelihood of attrition. And we all know it's way cheaper and easier to keep current staff than hire new ones! Excerpt from episode 90 of Techcess () "Feeling disconnected can negatively impact motivation, productivity, and overall job satisfaction. If remote workers are not regularly included in team meetings, team building activities, and other company events, they may start to feel disconnected from their colleagues and their work." Tech Topics covered in this episode of Techcess: How remote work can lead to feelings of isolation and disconnection from colleagues The importance of effective communication to maintain a sense of belonging for remote workers Strategies for fostering a sense of community and recognition in a remote work setting The importance of setting clear expectations and boundaries for remote workers Also, here's a link to the episode we reference in the part about ensuring your remote workers have a decent wifi connection - And another relevant episode - If after listening you'd like some further FREE guidance on how you can ensure your remote workers are adequately equipped and supported to be able to do their jobs effectively, book a no-obligation free 30 minute chat with me now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year! ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, . 's technology podcast "" is an production. have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them and follow them on . If you want to get in touch about technology or cyber security, just address an email directly at Mark . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you . Fancy giving the technology podcast a review and rating? Click here - Techcess is a podcast from /episode/index/show/techcess/id/26633643

Criminals are exploiting AI to create more convincing scams 04/23/2023

The pros and cons of buying hardware from your IT support company 04/19/2023

The pros and cons of buying hardware from your IT support company How do you purchase your new IT hardware? In this episode of Techcess, I'll be talking you through the various pros and cons of purchasing your IT assets from your IT support company, versus sourcing the equipment yourself! In today's world, technology is the backbone of most businesses and without it, let's just say things wouldn't go very smoothly. If you listen to the episode I go in depth on all the various positives and negatives of buying from an IT support company like ours at . So what are the pros and cons of buying your hardware from your IT support company? The pros As you'll know if you're a regular listener to the , we are here to serve you, first and foremost. We're not here to sell anything more than free advice. That's why I'm able to give you a very honest rundown of the many benefits of buying from an IT support company like us, as well as being upfront about the disadvantages. Let's start with the pros, shall we? These are: Convenience Familiarity After sales support Integration And now on to the cons... In the grand scheme of things, you'd have to be really picky to actually consider these to be cons. But in the interests of balance and transparency (which you'll know I always like to be if you're connected with me or following me on !) I wanted to list some potential ones for you. They are: Limited options Cost Conflict of interest But.. overall, you should definitely remember you're not the IT expert.... Excerpt from episode 89 of Techcess () "Buying from your IT company is in most cases going to be more expensive than buying online. Now, I alluded to this earlier when I talked about the after sales support and how paying a little bit more can be a good thing. But often what is a pro can also be a con. Your IT company will add a markup to the price, which means you're going to pay a bit more for the same thing. Of course there's also the feel good factor knowing you're spending money with another local business, helping to put food on the table for local families instead of adding to the huge profits posted by large online retailers. But you can have the internal discussion with your own ethical compass in that one. And for a lot of people I know, this is actually quite important to them. But the one thing I'd say here though is that in most cases the customer just looks at the cost of the thing they are buying. What you need to consider is that it takes time to spec out a solution. Quotes just don't build themselves. So the extra that you pay isn't just because your IT company are more expensive for that product. They've invested time into doing this for you and that's included in the profit that they make in the hardware." Tech Topics covered in this episode of Techcess: The options for purchasing your office IT equipment Where you absolutely SHOULDN'T be considering buying it from! The pros of buying from your IT support company The cons of buying from your IT support company What you can do to make it go smoothly if you are about to purchase some IT equipment If after listening you'd like me to offer you some further FREE guidance on how you can ensure your IT purchases are well advised and fit for the unique purposes of your own business, book a no-obligation free 30 minute chat with me now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year! ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, . 's technology podcast "" is an production. have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them and follow them on . If you want to get in touch about technology or cyber security, just address an email directly at Mark . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you . Fancy giving the technology podcast a review and rating? Click here - Techcess is a podcast from /episode/index/show/techcess/id/26576448

3 essential cyber security tools for every business 04/16/2023

How to hire a hitman on the dark web | Techcess rounds up UK Cyber Week 04/12/2023

How to hire a hitman on the dark web | Techcess rounds up UK Cyber Week We should start by admitting that this episode won't help you hire a hitman. Sorry. In this episode of , talks us through his experience attending the UK Cyber Week event, and his summary of the keynote talks. Among other things, we'll learn why you need to be careful if you're a high profile target that happens to attract the attention of a hot blonde on a dating app, and why you shouldn't share your birthday on social media... This is an episode you don't want to skip if you want to be kept informed of the latest risks cyber criminals pose to your business! The VIP experience Thanks to the Techcess podcast, host Mark Riddell was invited to attend the as a VIP. Being that Mark also wears another hat as one of the founding members of , he jumped at the chance and booked himself into some juicy talks... Confessions from an actual hacker If you've listened to Techcess before, you'll know how much Mark really doesn't like hackers. And I mean REALLY doesn't like hackers. So imagine how intrigued he was to know that the first presentation he would get to see would be from an actual anonymous hacker, there, live on stage. During the presentation, the hacker told a story of how his team managed to get access to a very high profile figure - who was trying to remain in hiding! - using nothing more than social media, a dating app, and some clever social engineering. Geoff White - Lazarus Heist podcast (BBC) talks phishing Another stand out moment from the event was the talk given by Geoff White from the Lazarus Heist podcast. Here's a if you haven't listened before yet. Mark was impressed with this talk because it featured a live demo of an actual phishing operation being carried out. And as Mark mentions, it's not easy to make live demos go smoothly during a live event! He also went to a talk from Tanmoy Hossain, from "Bob's Business" and his talk was called “Building Cybersecurity into Your Corporate Culture”. But of course the talk you're wanting to know more about - the talk that inspired this episode's title.... Jake Moore from ESET and his talk "How to hire a hit man on the Dark Web". And if you want to know more about that, you're just gonna have to click play to listen... Excerpt from episode 88 of Techcess () "So our anonymous hacker told us several stories of real world hacking missions that he had been involved with. Now, of course, we don't know who he worked for, we don't know which country he was from, we don't know who they were targeting. And I'm certainly not able to recall everything that he told us about. But I will tell you about one story that he told us. This was a mission where they had a target, and the target was a CISO. It's a chief information security officer of a large company. Don't know what industry they were in or why they were targeting this guy. And they believed that he was living out of a safe house, out in the countryside, but they didn't know where. And what the hacking group did was they created a fake LinkedIn profile and over the course of a few weeks, they used LinkedIn to build a relationship with the target." Tech Topics covered in this episode of Techcess: The VIP experience at UK Cyber Week What is the event and who should attend? The anonymous hacker and how his team tracked down a CISO How to hire a hitman on the dark web (kinda) If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your cyber security is where it needs to be so you can avoid being targeted by the sinister types on the dark web, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year! ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, . 's technology podcast "" is an production. have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them and follow them on . If you want to get in touch about technology or cyber security, just address an email directly at Mark . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you . Fancy giving the technology podcast a review and rating? Click here - Techcess is a podcast from /episode/index/show/techcess/id/26510889

Microsoft’s Latest Update Will Revolutionize Your Online Security Forever 04/09/2023

The ransomware Boogeyman: 5 ways you can defeat him! 04/05/2023

The ransomware Boogeyman: 5 ways you can defeat him! How can you protect your business against ransomware attacks? In this episode of , explains what aspects of your business the ransomware boogeyman can attack, and how you can ensure you're ready to defend! He explains how there are five clear steps to keeping the ransomware hackers at bay, and ensuring your business doesn't become just another victim! Busting the ransomware myth Ransomware attacks are increasing, making it essential that you're armed with the knowledge on how to better protect your business. A lot of business owners and leaders dismiss this from their task list, saying "oh it will never happen to us" or "hackers don't target companies like ours" but the opposite is true. Hackers go after the easy pickings, and they'll be able to predict your level of protection based on the size of your company. All it takes is one person in your business to take the wrong action with a rogue email, and everything can be lost in seconds. One very specific way of ensuring this doesn't happen... This topic is actually covered extensively in the first part of this episode with step one. Training your staff. If you're a business decision maker and you've been resistant to figuring out your staff's cyber security training, then you should definitely listen to this episode. You might be surprised! Excerpt from episode 87 of Techcess () "How great would it be if your IT support company did this for you and were able to provide you with a report showing the patch health of your systems? That would be a much better way than simply relying on your team to do this by themselves. m3 Networks weekly patch management is included as part of our IT support package, so all of our customers never have to worry about software updates. Do you know if your IT support company does this? If you're not sure, I recommend that you go and ask them!" Tech Topics covered in this episode of Techcess: The ransomware boogeyman and an overview of the threat to your business Step 1 - staff training Step 2- data backup Step 3- software updates Step 4 - antivirus Step 5 - MFA (multi factor authentication If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your cyber security is where it needs to be in your business, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year! ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, . 's technology podcast "" is an production. have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them and follow them on . If you want to get in touch about technology or cyber security, just address an email directly at Mark . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you . Fancy giving the technology podcast a review and rating? Click here - Techcess is a podcast from . /episode/index/show/techcess/id/26427897

Stop Wasting Time and Money on Productivity Tools: Here’s How to Get it Right! 04/02/2023

What is Power BI - and how can YOUR business use it? 03/29/2023

What is Power BI - and how can YOUR business use it? Want an easy way to take the guess work out of your business operations? Introducing... Power BI! In this episode of , explains just what is Power BI and how can it help your business to grow. This is one of those episodes of Techcess that we love to publish. Episodes that we know can be something of a 'game changer' for smaller and medium sized businesses who aren't quite so up to date with new technology. I mean, that's why we're here, after all. We'd like to think we're keeping you informed! Ha! What is Power BI and how can small and medium sized businesses use it? The software is cloud based, and it's absolutely free. At least to start. You can improve functionality and upgrade it to a paid tier but we think most people listening to this episode of Techcess (86) will find the free version just fine. Power BI is essentially a business intelligence tool developed by Microsoft. It's part of the Microsoft 365 services, and it allows you to connect various data sources to analyse and visualise your data and share insights with your team. Some might refer to this as a 'dashboard', which is common use of a spreadsheet. What are The significant advantages of using Power BI? One really powerful use of Power BI that Mark and our senior team really love is the ability to hone in on specific data points within your business. For example, you can click on a bar chart to see specific data, or use a map to zoom in on a specific region. This way, you can easily identify trends and patterns and get insights into your specific business. Excerpt from episode 86 of Techcess () "One of the things that we're actually doing here at m3 Networks is we are actually building some Power BI dashboards and incorporating those into a SharePoint site so that our team can see and share data across different departments within the business. Power BI can also automate the creation and distribution of reports. You can set up a report to refresh at a specific time, such as daily or weekly, and send it to specific stakeholders via email or shared through the web portal. This means you don't have to spend time manually updating reports and sending them to different team members, which can be a significant time saver." Tech Topics covered in this episode of Techcess: What is Power BI and how can it help your business? The differences between the free and paid version - and do you need to pay? What are the alternatives to Power BI? How us lot at m3 Networks can help you with integrating Power BI into your business. If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your operations technology is where needs to be, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year! ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, . 's technology podcast "" is an production. have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them and follow them on . If you want to get in touch about technology or cyber security, just address an email directly at Mark . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you . Fancy giving the technology podcast a review and rating? Click here - Techcess is a podcast from /episode/index/show/techcess/id/26364198

Beware of Bot Malware: Protect Your Business and Keep Your Profiles Safe 03/26/2023

How IT managers can use co-managed IT services (and finally enjoy a holiday!) 03/22/2023

How IT managers can use co-managed IT services (and finally enjoy a holiday!) Are you a long-suffering office IT manager who wishes you could go on holiday without a phone call from work? In this episode of , talks us through the benefits of hiring in co-managed IT services support. If you're an IT manager who dreams of a relaxing holiday without being bombarded with phone calls about IT disasters then you need to listen this week because we've got a solution for you. As an IT manager, you know how challenging it can be to manage your organisation's IT operations with limited resources. But what if we told you there was a solution that could make your life easier and improve efficiency? An introduction to co-managed IT services Introducing co-managed IT services, the topic of this episode. We'll be exploring what they are, what they look like, and the benefits they can provide for your business. If you're not familiar with co-managed IT services or unsure about their benefits, this episode is a must-listen. We'll explain how co-managed IT services can not only massively benefit your business but also improve your own work and personal life. He discusses the problem of growing the business while still retaining the company's values and customer experience. The woes of an IT manager As an IT manager, you know the pressure of juggling the responsibility of managing your business's IT systems with limited resources. But what if we told you there was a solution that could take some of that weight off your shoulders? Introducing co-managed IT services, a partnership between your business and an external IT provider. With co-managed IT services, you can outsource parts of your IT operation while still retaining overall control of the IT infrastructure and strategy. By sharing the responsibility of managing your business's IT systems with an external partner, you can focus on what you do best as an IT manager, and that's improving your organization's IT strategy. Co-managed IT services allow you to prioritize the important things that have been on your to-do list forever, giving you more time to tackle those long-standing tasks that you've been unable to get to. We understand the importance of efficiency and maximizing productivity as an IT manager, and co-managed IT services are designed to help you achieve these goals. Watch the trailer for the episode What does co-managed IT look like? So what does a co-managed IT support service look like? And how does it work in a co-managed IT support arrangement? We learn more in this episode of Techcess. Excerpt from episode 85 of Techcess () "Co-managed IT will also free up your internal IT staff to focus on more strategic projects that are aligned with the business's goals that can help you to improve efficiency and productivity in the business and help to deliver better product or service for your own customers. And having a team of experts allows co-managed IT support to quickly identify and address any problems. With minimal disruption to operations, this leads to improved workflows and faster troubleshooting. It also helps you to keep up to date with the latest trends in technology too." Tech Topics covered in this episode of Techcess: What co-managed IT services are The business benefits of working with a co-managed IT services provider The personal benefits of working with a co-managed IT services provider How to take the next step towards getting help in your business from a co-managed IT services provider If after listening you'd like Mark to offer you some further FREE guidance on how you can make use of a co-managed IT services provider in your business, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year! ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, . 's technology podcast "" is an production. have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them and follow them on . If you want to get in touch about technology or cyber security, just address an email directly at Mark . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you . Fancy giving the technology podcast a review and rating? Click here - Techcess is a podcast from /episode/index/show/techcess/id/26291892

Don’t forget your phone when you think about cyber security 03/19/2023

Changing the way you think about email security forever! 03/15/2023

Changing the way you think about email security forever! How secure is the email in your business? In this episode of , talks about how email is a critical communication tool for your business, but is also one of the most common attack vectors for cyber criminals! And he warns how relying on your Office 365 keeping you safe and protected is not enough! Your Email Service is Not Enough You may think that your email service such as Office 365 has got you covered, but let us tell you, you're absolutely wrong! It's our hope that you'll listen to this episode and understand that if you are ignoring your email security, you might need to get it back on your to do list as soon as possible! Watch the trailer for the episode The Consequences of an Email Attack You could be forgiven for only focusing on the costs of service provision for all the technology tools you're using in your business. But have you given any thought to the costs associated with NOT taking action when it comes to the security of your business. In this episode of Techcess, we talk you through some of the implications and consequences you'll have to face in the event of a email security breach. Excerpt from episode 84 of Techcess () "But what the cybercriminals do when you get hit with ransomware is they [00:02:00] actually look at your particular business. They look at the size of your business, look at how many employees you have, how long you've been in business, and they will actually tailor the ransom based on your business. And the reason is, is because they need you to be able to afford to pay this." Tech Topics covered in this episode of Techcess: Your current email service is probably putting you at hundreds of thousands of pounds worth of major risk The statistics and numbers involved in email breaches Why Office 365 is not good enough How affordable decent email security can be If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your email security is where it needs to be when you're scaling, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year! ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, . 's technology podcast "" is an production. have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them and follow them on . If you want to get in touch about technology or cyber security, just address an email directly at Mark . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you . Fancy giving the technology podcast a review and rating? Click here - Techcess is a podcast from /episode/index/show/techcess/id/26215425

Let’s start talking about AI 03/12/2023

From breaches to black markets - how your business information ends up on the dark web (and how to stop it!) 03/08/2023

From breaches to black markets - how your business information ends up on the dark web (and how to stop it!) Want to ensure your business information isn't in the hands of criminals on the dark web? Listen now! In this episode of , talks about how easily company information can end up in the hands of criminals on the seedy world of the dark web. He describes the common causes for the problem, and shares how you can ensure it doesn't happen to you. As well as sharing a scary stat about how much money you could lose if you don't take action now! The 'dark web' - what is it? As a managed IT service provider, we at understand the importance of protecting your sensitive information, and we believe that all businesses should take steps to achieve this goal. And as business owners ourselves, we totally get how important it is to make sure you are doing everything you can to protect the things that you've worked hard for and poured your heart and soul into for years and years. And that's why first off, we're going to explain in this episode what the dark web is. Watch the trailer for the episode How your data ends up on the 'dark web' So your business information can end up in the dark web through [00:02:00] a variety of ways including data breaches. So where you are using a service and you've got your usernames, passwords, address information, maybe a credit card stored - if that website or service gets hacked leading to one of the aforementioned breaches, then your info is likely to end up in the dark web, Excerpt from episode 83 of Techcess () "Now, what does this all cost, I hear you asking. The cost of dark web monitoring can very dependent on the specific needs of the business and the level of monitoring required. Now, some service providers will offer basic packages that may start at a few hundred pounds per year, while others may offer more comprehensive packages with more advanced features that can cost several thousand pounds per year. Typically these things are gonna be charged either in a per user or per business basis. And custom monitoring alerts, of course, are gonna cost more than just a basic breach credential monitoring package. But in general, the cost is gonna depend on your business's specific needs. It's important to note that the cost of a monitoring service should be considered as an investment in security and protection of your business, and may ultimately save money in the long run by preventing costly data breaches." Tech Topics covered in this episode of Techcess: What is the dark web, really? How your data ends up on the dark web The five benefits of using dark web monitoring The cost of dark web monitoring If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your data stays OFF the dark web, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year! . ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, . 's technology podcast "" is an production. have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them and follow them on . If you want to get in touch about technology or cyber security, just address an email directly at Mark . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you . Fancy giving the technology podcast a review and rating? Click here - Techcess is a podcast from Techcess is part of the network /episode/index/show/techcess/id/26153049

Cyber attacks are getting bigger and smarter. Are you vulnerable? 03/05/2023

How we help enable business growth without your IT holding you back 03/01/2023

How we help enable business growth without your IT holding you back How to ensure your business doesn't become a victim of its own success when it comes to IT. In this episode of , talks about the growing pains of a business and how to enable business growth without letting IT hold you back. He discusses the problem of growing the business while still retaining the company's values and customer experience. Keeping the connection As the business grows, there is a need to step back and bring in more people to the team, but this can lead to losing the connection with customers. Mark emphasises the importance of ensuring that customers still feel the same connection with the business. There's discussion about the importance of empathy in understanding the customer's point of view, especially when it comes to technological problems. Mark also explains his own personal background experiences and how it's helped him to see things from the customer's perspective. Watch the trailer for the episode Challenges faced by businesses with inefficient IT and when to consider outsourcing IT services Mark discusses how many businesses struggle with managing their IT as they grow, often due to either trying to handle it themselves or working with inadequate IT partners. This can result in a chaotic and disorganized system with files stored in different places. Excerpt from episode 82 of Techcess () "I think it's maybe because although I'm a techie, I do have a hospitality background, too. I work in hotels for a few years, I've worked in retail, as a student have worked in those kinds of environments where I became very, very switched on to customer service and seeing things from the customer's point of view. And I think that's really important. I think the word that you can use to wrap up this is like empathy, being able to understand what it's like, from the customer's point of view, because, especially with technology, when people are frustrated about a technological problem is very easy as a technician to go, well, it's not that big of a problem. Because you understand the problem, you don't see it as a big deal. But to the person that can't print something, or they can't find an email, or they forgotten the password to something to them, it's a huge problem. " Tech Topics covered in this episode of Techcess: The thing m3 Networks themselves had to deal with Bedside manner in service When companies don't get tech right How to choose a proactive IT partner If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your cyber security is where it needs to be when you're scaling, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year! ! The giveaway guide! Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide. Check it out Want to get more 'Techcess' in your business? Get more valuable technology insights from m3's blog pages, . 's technology podcast "" is an production. have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them and follow them on . If you want to get in touch about technology or cyber security, just address an email directly at Mark . He'll be very happy to hear from you. Thanks for listening! If you enjoy this episode, make sure you . Fancy giving the technology podcast a review and rating? Click here - Techcess is a podcast from /episode/index/show/techcess/id/26083821

AI is making phishing scams more dangerous 02/26/2023

Techcess: embracing technology and success in your business

TOPICS