The FireStarter Podcast
The FireStarter Podcast, sponsored by Service Excellence, is a show where host Todd Liles interviews business owners and managers who have all undergone radical transformations for the better in their professional and personal lives. Listen to hear inspiring stories from some of the home service industry's finest!
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The Private Equity Playbook
08/07/2024
The Private Equity Playbook
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today we take a peek behind the curtain into a Leadership Q&A Todd recently held for Service Excellence clients on the topic of private equity, something that many of us in home services have been hearing about for some time now. If you feel intimidated by the prospect of working with PE, Todd will settle those anxieties today by humanizing this behemoth of an industry. Tune in to hear how you, like Todd, can Ignite the Power Within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!
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Becoming a Sales Boss with Jonathan Whistman
07/24/2024
Becoming a Sales Boss with Jonathan Whistman
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Todd is joined today by Jonathan Whistman, author of 'The Sales Boss,' a leading authority on the elements of curating an A-tier sales team in your organization. Tune in to hear how, like Jonathan, you can Ignite the Power Within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!
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Roadtripping with Todd and Chris
07/10/2024
Roadtripping with Todd and Chris
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. In this episode, Todd is joined by COO of Service Excellence, Chris Elmore, to talk business and nerd out about the Roman Empire while going to visit Dr. Kerry Webb. Tune in to hear how, like Todd and Chris, you can Ignite the Power Within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!
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KPIs and Business Metrics with Jeff Saxton and Jeffrey Eisenberg
06/26/2024
KPIs and Business Metrics with Jeff Saxton and Jeffrey Eisenberg
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. In this episode, Todd is joined by Jeff Saxton and Jeffrey Eisenberg to go in depth on input and output KPIs and how tracking, or the lack of tracking, this data can impact your business to great lengths. Tune in to hear how, like Jeff and Jeffrey, you can Ignite the Power Within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!
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Road Tripping with Todd, Shannon, Steve, and Rachel
06/12/2024
Road Tripping with Todd, Shannon, Steve, and Rachel
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. In this episode, we're joined by long time friends and clients, Steve and Rachel Egner. While Steve and Rachel were in hanging with us in Austin, we recorded an impromptu episode on our way to swim at Blue Hold in Wimberley, Texas. This conversation covers topics ranging from input and output KPIs to the ups and downs of being married to an entrepreneur. Tune in to hear how, like Kevin, you can Ignite the Power Within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!
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Service Over Sales with Kevin Doran
03/27/2024
Service Over Sales with Kevin Doran
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. In this conversation, we're joined by Kevin Doran and discuss topics ranging from his experience working at NextGen, his current role at Rooter Hero Plumbing and Air, his contentment with his current lifestyle and the importance of financial priorities, and more. He also goes in-depth about emphasizing the importance of culture and organization in achieving amazing growth. Tune in to hear how, like Kevin, you can Ignite the Power Within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!
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Building, Selling, and Retiring with Matt Michel
03/13/2024
Building, Selling, and Retiring with Matt Michel
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Matt Michel, founder of Service Roundtable, joins the podcast today to share insights into founding and growing a business, emphasizing serving contractors, and selling the Service Roundtable and the challenges of retirement after selling. He advises on selling a business, highlighting the role of investment banks and aligning with the company's culture. Matt also stresses the importance of building a strong company culture and delegating tasks to grow a business successfully. Tune in to hear how, like Matt, you can Ignite the Power Within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!
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Matt Pozda and Call Dad, Part 2
02/28/2024
Matt Pozda and Call Dad, Part 2
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Matt Pozda, owner of Call Dad Heating and Cooling, joins the podcast for his second episode to continue talking about his time since buying Call Dad. Todd and Matt discuss Matt's rebranding of Call Dad, transitioning from a construction to service business, the future of the trades, and more. Tune to hear how, like Matt, you can Ignite the Power Within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!
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Matt Pozda and Call Dad, Part 1
02/14/2024
Matt Pozda and Call Dad, Part 1
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Matt Pozda, owner of Call Dad Heating and Cooling, joins the podcast today to talk with us about topics ranging from the games he played as a child to leaving a job in finance to acquire a home services business. It's a story with many interesting facets that you will hear more about soon! Tune to hear how, like Matt, you can Ignite the Power Within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!
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A Conversation With Greg McAfee
01/31/2024
A Conversation With Greg McAfee
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. We are joined today by Greg McAfee, owner of McAfee Heating and Air in Dayton, Ohio. In this episode, Greg discusses his beginnings in the business and struggles he has endured since. He discusses his personal kryptonite, impatience, and how it has both helped and hindered him. McAfee also talks about the importance of thinking outside the box and finding unique ways to serve customers. Tune to hear how, like Greg, you can Ignite the Power Within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!
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Marketing in the Trades with Matt Benton
01/17/2024
Marketing in the Trades with Matt Benton
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. We are joined today by Matt Benton, owner of Real Time Marketing. Matt discusses deep concepts such as the value of domains that generate trust and leads and the danger of blindly boosting your marketing with more money. We even get a look into Matt's past and how he fought his way to where he is today. Tune in to hear how you, like Matt, can Ignite the Power Within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!
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Looking to 2024 with Ken Goodrich
01/03/2024
Looking to 2024 with Ken Goodrich
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Ken Goodrich joins the Firestarter today to talk about 2024 and how you as an owner can begin planning for the year ahead. Tune in to hear how you, like Ken, can Ignite the Power Within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!
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Roleplaying With Bryan Eisenberg and Ryan Chute
12/20/2023
Roleplaying With Bryan Eisenberg and Ryan Chute
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Special guests Bryan Eisenberg and Ryan Chute join Todd today as they roleplay through three different scenarios Bryan has encountered with contractors, and how the problems he faced can be remedied. Tune in to hear how you, like Bryan and Ryan, can Ignite the Power Within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!
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The Negative Little Ant
12/06/2023
The Negative Little Ant
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. The Firestarter takes a turn today, as our host takes the hot seat and tells the story of a negative little ant and the impact he has on his colony. Tune in to hear how you can Ignite the Power Within! Check in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!
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Taking a Deep Dive into Bobby Greene Plumbing with Michael Greene
11/22/2023
Taking a Deep Dive into Bobby Greene Plumbing with Michael Greene
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Michael Greene, co-owner of Bobby Greene Plumbing, joins us today from Shreveport, Louisiana. In this episode, we take a deep look at his company's history, the legacy that his grandfather left behind, and how Michael and his brother intend to push it into the future while growing a lasting business. Tune in to hear how you, like Michael, can Ignite the Power Within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!
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Case Study on Josh Ferguson and Spartan Plumbing
11/08/2023
Case Study on Josh Ferguson and Spartan Plumbing
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today, we are taking a new route by listening to a case study on the journey of Josh Ferguson, owner of Spartan Plumbing, and exploring how his time with Service Excellence has shaped his current company and how it will continue to do so in the years to come. Watch out for updates as we keep up with Josh's progress in future episodes! Tune in to hear how you, like Josh, can Ignite the Power Within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!
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Igniting Your Power Through Delegation
10/25/2023
Igniting Your Power Through Delegation
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. In today's exciting episode of the Firestarter Podcast, we will get an inside look at a lesson given during a recent Spark Success Group meeting. In this lesson, Todd lays out strategies for cloning yourself and the extreme benefits of delegation. Tune in to hear how you can Ignite the Power Within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!
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Weiner Dog Marketing with Peter Nevland
10/11/2023
Weiner Dog Marketing with Peter Nevland
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. In today's exciting episode of the Firestarter Podcast, we have the privilege of hosting Peter Nevland, the author of "Weiner Dog Marketing" and a distinguished member of the Wizard of Ads. This interview delves into the art of branding your business and explores innovative strategies for harnessing your message to fuel growth! Tune in to hear how you, like Peter, can Ignite the Power Within! Check in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!
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Business, Friendship, and Paintball with Matt Vitti and Morgan Oliphant
09/27/2023
Business, Friendship, and Paintball with Matt Vitti and Morgan Oliphant
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. In today's episode of the Firestarter Podcast, we have the pleasure of hosting Matt Vitti and Morgan Oliphant from Ideal Temp in Kansas City, Missouri. They bring with them a fascinating tale of blending the wisdom acquired from their business journey, their enduring friendship, and their passion for paintball, all of which have played crucial roles in their life's triumphs. They are also one of the early members of the Spark program, and have found amazing growth there! Tune in to hear how you, like Matt and Morgan, can Ignite the Power Within! Check in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!
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Price and Pride: A Business's Recipe for Disaster
09/13/2023
Price and Pride: A Business's Recipe for Disaster
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today is a recap of a recent Saturday morning live Facebook video from Todd, where he talks about a restaurant that is going out of business and two lessons that can be learned on what not to do in your business. We are also joined by a surprise guest in this episode, so tune in to hear how you can Ignite the Power Within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!
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Receiving American Standard's "Building a High Standard" Award with Mike Hyde
08/30/2023
Receiving American Standard's "Building a High Standard" Award with Mike Hyde
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. In this week's episode of the podcast, we have our first returning guest, Mike Hyde of Hyde's Heating and Air Conditioning from Palm Springs, California. Mike is on today to talk with us about his recent recognition from American Standard by receiving the Building a Higher Standard Award. This award isn't to acknowledge sales or growth, but creating commendable company values and culture. Tune in to hear how you, like Mike, can Ignite the Power Within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!
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Behind the Scenes Leadership Lesson and Q&A
08/16/2023
Behind the Scenes Leadership Lesson and Q&A
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. This week's episode ventures down a unique path. Departing from our usual interview format, we're offering you an exclusive behind-the-scenes peek into a Leadership Lesson and Q&A Session. During this engaging segment, Todd will delve into the seven-step interview process for selecting top-tier candidates while actively addressing inquiries from our valued guests. Don't miss out on the opportunity to tune in and discover how we're dedicated to helping you Ignite the Power Within! Contact Erica Leonor from Goodleap via email here: eleonor@goodleap.com Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Go out and Ignite the Power Within!
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Interview with Erica Leonor
08/02/2023
Interview with Erica Leonor
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. On today’s podcast, GoodLeap representative Erica Leonor joins us and talks stories about how she can help tradespeople better facilitate sales by offering simple and financing to their clients. Tune in to hear how you, like Erica, can ignite the power within! Check in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Contact Erica via email here: eleonor@goodleap.com Learn more about Service Excellence at . Listen to our very own Chris Elmore on his podcast, Windshield Time, at . Go out and Ignite the Power Within!
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Interview with Jeffrey and Bryan Eisenberg
07/19/2023
Interview with Jeffrey and Bryan Eisenberg
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today, New York Times Bestseller authors, serial entrepreneurs, and brothers Jeffrey and Bryan Eisenberg join the Firestarter Podcast, where they take deep dives into all things marketing, branding, and all things business. Tune in to hear how you, like Jeffrey and Bryan, can ignite the power within! Check in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Learn more about Service Excellence at . Listen to our very own Chris Elmore on his podcast, Windshield Time, at . Go out and Ignite the Power Within!
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Interview with Justin Rupple
07/05/2023
Interview with Justin Rupple
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Owner of Tax Incentive Specialists, Justin Rupple, joins us today to talk about the way that businesses are missing out on tax savings and how his company can help you keep more money in your pocket. Tune in to hear how you, like Justin, can ignite the power within! Check in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Justin's contact information is listed below: · Cell Phone Number: 949-573-4891 · Email: justin@taxincentivespecialists.com Learn more about Service Excellence at . Listen to our very own Chris Elmore on his podcast, Windshield Time, at . Go out and Ignite the Power Within!
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Interview with Eric Olson
06/21/2023
Interview with Eric Olson
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Longtime friend and client of Service Excellence and owner of Olson Superior Plumbing, Eric Olson, joins us today on the podcast! Instead of a brief introduction, here is a paraphrased quote from Eric that is sure to pique your interest: “We create systems that allow us to build relationships, living out our true company vision by using plumbing as a bridge to make an impact on the community. This lets our technicians’ personalities come out in such a way that when they go home, they don’t see themselves as plumbers, but as world changers, one house at a time.” Wow. Tune in to hear how you, like Eric, can ignite the power within! Check in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Learn more about Service Excellence at . Listen to our very own Chris Elmore on his podcast, Windshield Time, at . Go out and Ignite the Power Within!
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Interview with Brian Burton and Nate Minnich of Waste No Day
06/07/2023
Interview with Brian Burton and Nate Minnich of Waste No Day
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today, brace yourself for an intriguing encounter as the Firestarter Podcast meets the Waste No Day podcast, hosted by Brian Burton and Nate Minnich. Brian and Nate's podcast is centered around HVAC technicians who thrive in the field while catering to homeowners. Take a moment to listen to their firsthand experiences and tap into their extensive knowledge gained from leadership roles in prominent home services businesses. Get ready to be enlightened and inspired as they share their valuable insights! Tune in to hear how you, like Brian and Nate, can ignite the power within! Check in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Learn more about Service Excellence at . Listen to our very own Chris Elmore on his podcast, Windshield Time, at . Go out and Ignite the Power Within!
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Interview With Billy Stevens
05/24/2023
Interview With Billy Stevens
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. Today, we're pleased to welcome Billy Stevens! Known as the former owner of Berkey’s Plumbing and the driving force behind BillyGo and SERA, his experience is truly commendable. Today, Billy shares unique insights from his time in the home services industry with us, and how they have led him to his latest venture. Currently, he's working on an impressive tech application in SERA that promises to bring innovation to our industry. Tune in to hear how you, like Billy, can ignite the power within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Learn more about Service Excellence at . Listen to our very own Chris Elmore on his podcast, Windshield Time, at . Go out and Ignite the Power Within!
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Interview With Trent Parker
05/10/2023
Interview With Trent Parker
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. This week, the Firestarter Podcast is thrilled to host an extraordinary guest. Introducing Trent Parker, who has garnered fame as Mr. Fat Cheeto on social media! As of this podcast’s release, Trent has amassed an impressive 1 million likes on TikTok, delighting audiences with his witty HVAC-themed skits. This success has allowed him to retire from the trade and devote himself entirely to content creation. Listen and discover Trent’s remarkable transformation from a 22-year-old HVAC technician to a social media sensation at 38! Tune in to hear how you, like Trent, can ignite the power within! Check-in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Learn more about ServiceExcellence at . Listen to our very own ChrisElmoreonhispodcast, Windshield Time, at . Go out and Ignite the Power Within!
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Interview With James Walker
04/19/2023
Interview With James Walker
Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. This week, Todd is joined by James Walker, a valued member of the Service Excellence team. After four years with the company and many more of experience in leadership and business training, James is now introducing his insightful book, Bent, which focuses on achieving alignment between company leaders and team members. In this episode, James will discuss his personal faith journey, share details about Bent and recount his experiences working with clients across different trades. Tune in to hear how you, like James, can ignite the power within! Check in every other Wednesday for a new episode. In the meantime, please leave a review and let us know who you think has an awesome story of radical transformation to share! Learn more about Service Excellence at . Listen to our very own Chris Elmore on his podcast, Windshield Time, at . Go out and Ignite the Power Within!
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