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The Modern Customer Podcast

Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.

info_outline How the 80/20 Rule, AI, and Leadership Drive Business Growth 03/11/2025
info_outline Proving AI’s ROI: How SAP Concur Transformed Customer Support & Reduced Costs 03/04/2025
info_outline AI-Powered Marketing: How to Personalize Without Overstepping Customer Trust 02/25/2025
info_outline How Coveo’s AI Helps Leading Organizations Personalize at Scale 02/18/2025
info_outline Building A Customer-Centric Culture Through Operations At T-Mobile 02/11/2025
info_outline Building a Service Culture: Practical Strategies for Customer Experience Success 02/04/2025
info_outline Proactive Strategies for Customer Success: Personalization, Relationships, and AI 01/28/2025
info_outline Customer Trust: Why It Matters and How to Measure It 01/21/2025
info_outline Building a Customer-Centric AI Strategy: Start Small, Automate, and Scale Effectively 01/14/2025
info_outline Innovation and Creativity in Customer Experience: Leading with Purpose in 2025 01/07/2025
info_outline How Hotels Can Deliver Unforgettable Guest Experiences 12/30/2024
info_outline Year-End Strategies: Turning Uncertainty Into Opportunity 12/23/2024
info_outline How Unified Communication Tools Improve Customer Experience in Modern Contact Centers 12/17/2024
info_outline Inside Samsung’s Customer Experience Strategy 12/10/2024
info_outline How Managing Microstress Can Improve Leadership and Customer Experience 12/03/2024
info_outline Mastering High-Performance Leadership: Strategies to Elevate Customer Experience and Empower Teams 11/26/2024
info_outline 7 Strategies for Creating Superfans and Transforming Customer Loyalty 11/19/2024
info_outline 5 Ways Jack in the Box’s Marketing Strategy Enhances Customer Experience 11/12/2024
info_outline Personalized Customer Strategy in the Age of AI: A Five-Part Framework for Driving Growth 11/05/2024
info_outline How Customer-Focused Leadership, AI, and Change Management Drive Contact Center Success 10/29/2024
info_outline Why Great Brands Invest in Employee Experience to Scale Customer Experience 10/22/2024
info_outline The Power of AI in Leadership: Driving Efficiency and Personalization 10/15/2024
info_outline Modernizing The Financial Services Client Experience With AI and Customer Feedback 10/08/2024
info_outline AI’s Impact on Contact Centers: Closing Service Gaps and the Future of Customer Experience 10/01/2024
info_outline How AI is Revolutionizing Business Operations and Customer Experience 09/24/2024
info_outline United Airlines' Guide to Improving Customer Experience Through Technology 09/17/2024
info_outline Customer Experience at Northwestern Mutual: The Role of AI, Legacy, and Leadership 09/10/2024
info_outline How to Coach for Greatness: Elevating Customer Experience Through Care, Mindset, and Values 09/03/2024
info_outline Back-to-School Shopping Insights: Retail Challenges and Customer Experience 08/27/2024
info_outline Overcoming Impossible: How To Lead Like Chef Robert Irvine 08/20/2024
 
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