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The Modern Customer Podcast

Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.

info_outline Inside Crayola’s 120-Year Legacy of Creativity and Customer Experience 07/22/2025
info_outline Verizon’s CXO on Rebuilding Customer Experience With an Employee-First Strategy 07/15/2025
info_outline Balancing Trust and Technology: Inside UBS’s Customer Experience Strategy 07/08/2025
info_outline How Canva Serves 230M+ Users with Customer Experience, AI, and Data 07/01/2025
info_outline 5 Customer Experience Trends Every Leader Needs to Act On Now 06/24/2025
info_outline How Hilton Grand Vacations Scales Customer Experience Across Nearly 200 Resorts 06/17/2025
info_outline Experience AI-Powered Customer Service Trained on Half a Billion Calls 06/10/2025
info_outline Hospitality Leadership and the Culture That Powers Great Customer Experience 06/03/2025
info_outline Prudential’s 150-Year Culture of Customer Experience Leadership 05/27/2025
info_outline Powering 7.5 Million Customer Relationships: How NRG is Redefining Energy Experience 05/20/2025
info_outline How AI Powers Science, the Workplace, and Real-World Impact 05/13/2025
info_outline The AI Powering 5 Billion Customer Resolutions—and the Future It’s Creating for Service 05/06/2025
info_outline Reimagining Healthcare Experience Through Feedback and AI 04/29/2025
info_outline Why Most AI in CX Is Missing the Mark—and What Comes Next 04/22/2025
info_outline How Creative Thinking Unlocks the True Power of AI in CX 04/15/2025
info_outline The $1.3 Trillion CX Opportunity: It Starts with Creative AI Leadership 04/08/2025
info_outline Agentic AI, Customer Resolution, and the Future of Zendesk’s CX Vision 04/03/2025
info_outline What Drives Customers to Buy—And What Holds Them Back 04/01/2025
info_outline Inside Walmart’s EX Strategy: How 2.1 Million Associates Are Powering CX Innovation 03/25/2025
info_outline AI and CX: The Shift Toward Smarter, Seamless Service 03/18/2025
info_outline How the 80/20 Rule, AI, and Leadership Drive Business Growth 03/11/2025
info_outline Proving AI’s ROI: How SAP Concur Transformed Customer Support & Reduced Costs 03/04/2025
info_outline AI-Powered Marketing: How to Personalize Without Overstepping Customer Trust 02/25/2025
info_outline How Coveo’s AI Helps Leading Organizations Personalize at Scale 02/18/2025
info_outline Building A Customer-Centric Culture Through Operations At T-Mobile 02/11/2025
info_outline Building a Service Culture: Practical Strategies for Customer Experience Success 02/04/2025
info_outline Proactive Strategies for Customer Success: Personalization, Relationships, and AI 01/28/2025
info_outline Customer Trust: Why It Matters and How to Measure It 01/21/2025
info_outline Building a Customer-Centric AI Strategy: Start Small, Automate, and Scale Effectively 01/14/2025
info_outline Innovation and Creativity in Customer Experience: Leading with Purpose in 2025 01/07/2025
 
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