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The Modern Customer Podcast

Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.

info_outline Capital One's Strategy for Customer-Centric Success 04/16/2024
info_outline How To Transform Customer Support with AI 04/09/2024
info_outline How ThredUp Leverages AI to Enhance Customer Experience in the Secondhand Market 04/02/2024
info_outline How To Champion Your Customer Experience Programs With Better Public Speaking 03/26/2024
info_outline Want to invest in Customer Experience? Question the Downside of Failure 03/19/2024
info_outline Why Customer Satisfaction is Declining (and How to Fix It) 03/12/2024
info_outline From B2B to B2C Thinking: Elevating Client Experience with Surbhi Kaul at Juniper Networks 03/05/2024
info_outline Wharton Professor Stefano Puntoni Offers Insights on Generative AI and Customer Experience Use Cases 02/27/2024
info_outline The Future of the Automotive Industry: Insights from AutoCar Trucks' CXO 02/20/2024
info_outline The Power of the First 100 Days: Keeping Customers and Employees Happy 02/13/2024
info_outline Optimize Your Contact Center And Improve Customer Service With AI Technology 02/06/2024
info_outline The Future of Streaming: Roku's Role in Shaping Customer Experience 01/30/2024
info_outline Customer Experience Challenges, Trends, and Opportunities with Steven Van Belleghem 01/23/2024
info_outline Designing Customer Experiences With JPMorgan Chase's Chief Design Officer 01/16/2024
info_outline Phygital Retail At Canada Goose: The CMO On Blending Physical & Digital Customer Experience 01/09/2024
info_outline 2024 Contact Center Transformation With Former TikTok Exec 01/02/2024
info_outline The Role Of Retail With Martin Newman 12/19/2023
info_outline The Power of Proactive Analytics: Driving Smarter Customer Experiences 12/12/2023
info_outline Customer Loyalty in Fintech: Trish Wethman's Transformational Approach 12/05/2023
info_outline Unlocking the Power of Unreasonable Hospitality: Insights from Will Guidara 11/28/2023
info_outline Is Apple Product-Centric or Customer-Centric? A Conversation with Colin Shaw 11/21/2023
info_outline How To Build Trust In Customer Experience 11/14/2023
info_outline Moving Contact Centers From SLAs to Experience Level Agreements 11/07/2023
info_outline Make The Customer Experience Business Case With Storytelling 10/31/2023
info_outline The Future of The Contact Center’s Role in Customer Experience 10/24/2023
info_outline Crafting The Customer Experience For People Not Like You 10/17/2023
info_outline Leading with Vulnerability in the Contact Center 10/10/2023
info_outline Customer Experience Success Now And Later 10/03/2023
info_outline Eduardo Briceno’s Performance Paradox 09/26/2023
info_outline Tips To Coach Contact Center Agents From Warby Parker Exec 09/19/2023
 
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