To Care is Human

Stay connected to the changing landscape of Patient Experience through the To Care is Human Podcast Series. The Beryl Institute is committed to elevating the human experience in healthcare by providing a platform for all voices in patient experience to be heard. Join us twice a month as the Institute shares conversations with those leading, delivering, and receiving care. Hosted by Jason Wolf, PH. D., CPXP, President; Stacy Palmer, CPXP, Senior Vice President & COO; Amy Kwiatkowski, Director of Community Experience; and Terri Ipsen, CPXP, Director of Content and Editorial Coordinator of the Patient Experience Journal. Tiffany Christensen, CPXP, Vice President Experience Innovation The Beryl Institute.

The Impact of the ED Service Ambassador Program 09/15/2025

Leading with Love: Edison Bond on Advocacy, Resilience, and the Future of Human Experience in Healthcare 09/02/2025

Empathy in Motion: Growing the Next Generation of Care Through Pediatric Volunteering 08/04/2025

Words Matter: Transforming Care Through Better Communication 07/14/2025

We’re all patients, or we’re about to be. 06/23/2025

The One Friend They Miss the Most: The Impact of Pet Interactions on Pediatric Experience 06/09/2025

Reviving Humanity in Healthcare: The Power of Story-Sharing 05/12/2025

Elevating Pediatric PX: Culture, Champions & the Power of Parent Advisors 04/28/2025

To Care is Human – LIVE! A Conversation with Dr. Owais Durrani 04/07/2025

Conversational AI: A New Frontier In Improving Patient Experience 03/17/2025

Communicating at an Elementary Level: Lessons from Young Learners 02/24/2025

Work-Life Balance in Healthcare: Caring for Yourself to Care for Others 02/03/2025

Safeguarding What Matters: A Deeper Dive into Managing Patient Belongings 01/13/2025

Green, Yellow, Red: Creating an Experience with Feedback Buttons 12/16/2024

Beyond Shiny Amenities: Markers of Quality in Essential Hospitals 11/18/2024

Leading through Listening: A Conversation with Garrett South 11/04/2024

Curiosity & Connection: A Generational Approach to Patient Care 10/21/2024

Enhancing Patient Experience: A Night Shift ER Doctor's Passion Project 10/07/2024

Former Patients Who Return As Volunteers: An Expression of Gratitude 09/16/2024

Broaden the Scope of What You Consider Experience 08/26/2024

A Human Experience Pioneer in Brazil 08/05/2024

You Can’t Go Wrong If You Do Right by the Patient 07/22/2024

Caring for People Shouldn’t be an Afterthought: A Conversation with Marcia Donzinger 07/08/2024

I've Come to Find that Anyone in Healthcare Has a "Why" 06/24/2024

We’re Not Going to Relieve All the Anxiety, but We Can Relieve Some: The Impact of Volunteers in Healthcare 05/28/2024

The Value Case for Improving Human Experience in Healthcare: A Conversation with Brian Carlson and Jennifer Carron 05/06/2024

To Care is Human LIVE! At ELEVATE PX 2024 04/15/2024

"We need to be the patient in the room.” 03/25/2024

Get to Know Me – Connecting Volunteers with Patients 02/05/2024

We’re All Emotional Beings: That’s What It Is to Be Human 10/09/2023