Vivantio Vibe Podcast

A monthly podcast that brings you the latest updates on Service Management solutions, software, innovations and interviews with smart people who have smart things to say with information you can use. All in around 30 minutes.

Interview with SITS22 Speakers on Service Optimization 04/22/2022

Interview with SITS22 Speakers on Service Optimization The Service Desk & IT Support Show is happening 11-12 May 2022 at ExCel, London and this year, we are especially excited as our Chief Operating Officer, Andy Walsh and our Head of Customer Success, Alexis Mackie, will be presenting a special session on "" as part of the educational programme. In this episode of the Vivantio Vibe podcast, Andy and Alexis share some tips from their session including KPIs you need to always consider to improve your service optimisation. /episode/index/show/vivantio/id/22878029

Ticketing Tips With Melissa Faletra 03/22/2022

Ticketing Tips With Melissa Faletra Let's face it - TICKETING is the focal point for every service management system. How well you handle service requests can either lead to broken SLAs and upset customers or streamlined processes and happier outcomes. Vivantio's Product Specialist Melissa Faletra visits with Director of Digital Marketing Todd Carruth about the recent Demo Workshop Webinar "Ticketing Tips and Service Optimization" now available on demand. Listen as Todd and Melissa share tips about the on-demand webinar that include onboarding ideas for self-service portals and creating custom workflows. And discover why Melissa's technical background gives here a unique perspective on helping people with software solutions. /episode/index/show/vivantio/id/22531739

What To Expect With a Demo or Trial 02/10/2022

What To Expect With a Demo or Trial We've all signed up for a demo or a trial for a software solution but not all companies provide the same amount of support after you fill out that form. Join Vivantio's Director of Digital Marketing Todd Carruth and Software Sales Engineer Mark Walker as they discuss the questions you should ask and what you should expect whether your just a passenger or a driver when it comes to testing a service management solution. /episode/index/show/vivantio/id/22093943

ITIL 4 and Much More 12/16/2021

ITIL 4 and Much More It's time to say goodbye to ITIL v3 as it officially retires at the end of 2021. So, what are you options now? /episode/index/show/vivantio/id/21506591

Cheaper Isn't Always Better 11/15/2021

Cheaper Isn't Always Better When it comes to deciding on a service management solution, pricing matters. But nobody likes surprise charges popping up! That's why comparing platforms simply on an advertised monthly charge per seat is not the answer. Vivantio's Director of Digital Marketing Todd Carruth provides 3 questions you can ask to protect yourself from unwanted surprises when selecting your service management solution. /episode/index/show/vivantio/id/21170522

4 Questions To Ask Your Vendor About Security 10/11/2021

4 Questions To Ask Your Vendor About Security October is National Cybersecurity Awareness Month and this month on the Vivantio Vibe podcast, we dive into security issues, trust factors and some questions you should ask to make sure your software vendor will keep your company and your customer's data safe. /episode/index/show/vivantio/id/20782283

10 Ways to Align Your Teams for a Service-Optimized Organization 09/02/2021

10 Ways to Align Your Teams for a Service-Optimized Organization Whether you're a C-level leader looking to rally your teams to adopt state-of-the-industry methods, or a CS/CX manager who needs to win support from the boardroom, it's essential to have a strategy for communicating your vision and advocating for the action and resources required for success. /episode/index/show/vivantio/id/20351546

Vivantio Vibe Podcast #3 07/29/2021

Vivantio Vibe Podcast #3 In this Vivantio Vibe podcast, host Todd Carruth visits with Vivantio COO Andy Walsh about the B2B Customer Journey including its evolution, KPIs to consider and how to handle Net Negative Churn. /episode/index/show/vivantio/id/19969979

Vivantio Vibe Podcast #2 06/07/2021

Vivantio Vibe Podcast #2 This month, we visit with Vivantio's VP of Technology Andrew Stevens and discuss how the customer journey is really a cycle and the importance of customer success teams and customer service teams working together. Plus, we introduce our new integrations tool FLEXBridge and what the future of CX will look like. /episode/index/show/vivantio/id/19387829

Vivantio Vibe Podcast #1 04/27/2021

Vivantio Vibe Podcast #1 Welcome to the Vivantio Vibe Podcast. Host and Director of Digital Marketing for Vivantio, Todd Carruth visits with industry experts, Stephen Mann and Andy Walsh about the power of ITSM and ITIL to meet and exceed customer expectations. /episode/index/show/vivantio/id/18886664

Vivantio Vibe Podcast

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