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Why Service Design Thinking

Why Service Design Thinking is the podcast that helps business do things better and do better things. Service design is one of the next big competitive advantages in business and it is being used with great success by corporations and other large organizations around the world. But how can a smaller business, a startup, or a nonprofit adopt these innovative techniques? We talk with experts in the field and share lots of case studies on how you can engage your customers, create delightful experiences, and build a lasting legacy. Don’t forget to listen until the very end, for this week’s design challenge. Hosted by: Marina Terteryan Want to keep in touch? Sign up for the mailing list at www.whyservicedesignthinking.com for access to useful freebies and bonus resources that won’t be available anywhere else. Like what you hear? Please subscribe, rate, and review us!

info_outline Creating Culture | Claus Raasted 01/02/2019
info_outline Developing Confidence as a Designer with Lauren Currie, OBE 11/01/2018
info_outline Case Study: Dubai Design District - A Human-Centered Neighborhood | Lindsay Miller 09/01/2018
info_outline Service Design in Government and Public Services | Benjamin Taylor 07/01/2018
info_outline Turning a Service into an Experience | Paul Bulencea 05/01/2018
info_outline The Business Case for Service Design | Jod Kaftan of Fjord 03/01/2018
info_outline Building a Sustainable Business with Systems | Joanna Waterfall 01/02/2018
info_outline Towards a Preemptive Social Enterprise | Matthew Manos 11/01/2017
info_outline Customer Journey Mapping | Daniel Sunden + John Flitcroft 09/01/2017
info_outline Minisode: The Customer Journey of Pizza in 3 Countries 07/01/2017
info_outline The Future of Designing for the Customer | Panel Discussion 05/01/2017
info_outline Research for Design Insight | Seth Weissman 03/01/2017
info_outline Analogous Inspiration From Uncommon Sources | Victoria Vivas 01/02/2017
info_outline CASE STUDY - Designing the Entrepreneur's Experience | Jon Leyh of Ruckus Projects 12/01/2016
info_outline Service Blueprinting for Customer Engagement | John Ayers 11/01/2016
info_outline How to Create a Culture of Innovation | Allen Weaver 10/01/2016
info_outline Service Design Network | Jesse Grimes 09/01/2016
info_outline CASE STUDY – Incubator School Built with Design Thinking | Sujata Bhatt and Ryan Oliver 08/01/2016
info_outline Creating A Worldwide Movement with Global Service Jam | Adam StJohn Lawrence 07/01/2016
info_outline #ServiceDesignDay | Raj Singh on AI in Services 06/01/2016
info_outline #ServiceDesignDay | Tatiana El-Khouri + Olivia Lucas on Co-Creation 06/01/2016
info_outline #ServiceDesignDay | Nathan Lucy + Jessica Tungesvik on Customer Personas 06/01/2016
info_outline People, Planet, and Profit | Martin Dowson 05/01/2016
info_outline Helping Nonprofits Build A Legacy Through Design | Matthew Manos 04/01/2016
info_outline What is Service Design? | Melissa Rancourt 03/01/2016
info_outline Intro Episode | Marina Terteryan | Why Service Design Thinking 02/01/2016
 
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