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Episode 42: The Age of Hardware and the Modern Meaning of MSP

The Killing IT Podcast

Release Date: 01/14/2020

Episode 101 - State of the Channel, 3D Homes, and Splinternet News show art Episode 101 - State of the Channel, 3D Homes, and Splinternet News

The Killing IT Podcast

Topic 1: ChannelPro State of the Channel survey Bruised but roaring back? We you bruised in 2020? Is this a real reflection of the real channel? Or is this a sampling issue? As always, we think research is good. You just need to be careful about what the results mean. We discuss. And we give a few thoughts on eternal optimism - pro and con. We look forward to concrete house mod kits . . . and more. Related Link: Topic 2: 3D printed home. 1,500 sq feet. $299K We're not sure how much the printer cost - but the houses are serious. The story here is from New York, so the price point of $300,000...

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Episode 100 - Zoom Opens the Future, Texas Electricity, and AI Ethics show art Episode 100 - Zoom Opens the Future, Texas Electricity, and AI Ethics

The Killing IT Podcast

Topic 1: Zoom begins the next wave . . . getting back to the office We were impressed with Zoom's announcement of touch-free office connections for receptionist via Zoom. What other emerging technologies can we look forward to as we emerge from the pandemic? Remember: Innovation and technology both affect culture and are affected by culture. Related Link: Topic 2: Texas Electricity You heard about Texas' problem with electricity. If not, follow the link below. We're tempted to draw an analogy to the availability question regarding bandwidth. And we are reminded: All this stuff costs money!...

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Episode 99 - Nouveau Jargon and Visions of the Future show art Episode 99 - Nouveau Jargon and Visions of the Future

The Killing IT Podcast

Topic 1: Jargon of the Week . . . DBIO Take it apart: Digital Business Infrastructure Operations. Is this usable terminology? Just another four letter acronym? "Digital Business Infrastructure Operations (DBIO) is an end-to-end approach to delivering managed services. It spans the entire digital value chain – from the core to the edge – and is supported by robust network and security infrastructure." One aspect - building things backwards - just amounts to selling solutions instead of selling “stuff” and integrating it. That sounds like the advice for last 50 years. We'd love to hear...

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Episode 98 - Betting on Reddit Stock Tips, Apple, and the Future of Privacy show art Episode 98 - Betting on Reddit Stock Tips, Apple, and the Future of Privacy

The Killing IT Podcast

We cannot ignore what's going on with Reddit. This one is more "of interest" than a direct hit on topics we think you need to know about. There are many ramifications for business people, of course. And it's also a reflection of some bigger trends in society generally. We spent more time on Reddit, so this show only features two topics. Topic 1: /r/wallstreetbets/ . . . Good, bad, or just ugly? Sub Reddit takes on hedge funds. “Professional” hedge fund managers are selling Game Stop short - and the Reddit users are forcing the stock UP. They are bankrupting professionals hour by hour....

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Episode 97: Alphabet Internet and Creepy Microsoft Chatbots show art Episode 97: Alphabet Internet and Creepy Microsoft Chatbots

The Killing IT Podcast

Topic 1: Update on the update: Alphabet cancels their balloon-based internet offering Apparently, they listened to last week’s show. After many years and billions spent, Alphabet (Google) has dropped their plans to provide Internet access to remote areas via lighter-than-air balloons. Side note: We are deep inside an era where private organizations are taking on challenges - and trying new things - without direct government help. Related Link: Topic 2: Shall we adopted the word “integrator” to describe our channel partners? A view from another industry. The Commercial Integrator...

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Episode 96 - SpaceX, Microsoft, and Our Channel show art Episode 96 - SpaceX, Microsoft, and Our Channel

The Killing IT Podcast

Topic 1: SpaceX Takes Off! SpaceX launched sixty more satellites last week - with ONE rocket. They now have more than 1,000 satellites deployed. Their target is a total of 1,440. These will be dedicated to Internet-beaming. Last year, SpaceX launched 26 rockets successfully. This year, the goal is 40. Most of those rockets have landed successfully on their floating platforms in the ocean. Related Link: Topic 2: Microsoft coming after your customers. Really. Amy Babinchak has raised the alarm with a couple of blog posts. We look at Microsoft's complicated relationship with their so-called...

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Episode 95 - Dude. I need a data center show art Episode 95 - Dude. I need a data center

The Killing IT Podcast

Closing in on 100 episodes . . . After a few hiccups on the Internet, we managed to record this week's show. Please support our advertiser! Topic 1: Azure in a box? Microsoft is rolling out data centers "in a box." Earlier, we reported on Microsoft putting data centers on the ocean floor. This containerized project has been in the works since at least 2008. Note: We hereby claim copyright to the phrase, "Dude. I need a data center." Link: Topic 2: Net Neutrality Revived for 2021 Dead? Not at all! With the recent election, the Democratic version of Net Neutrality could see the light of day....

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Episode 94 - Open Source RMM and Touchless Controls of the Future show art Episode 94 - Open Source RMM and Touchless Controls of the Future

The Killing IT Podcast

One very serious topic, and two somewhat-lighter topics this week. Please post questions or comments. And don't forget to share with your friends. Topic 1: Open Source Managed Service Tools? Here's a seriously interesting question: Is open source software for managed services a beautiful vision of the future . .. or a nightmare. We have different thoughts on this one. Link: Topic 2: The next interface? Gesture controls. We start with a link to a white paper that lays the groundwork for this discussion. It's a quick read, and very interesting. We also encourage you to Google "computer gesture...

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Episode 93 - Online Shopping Report, Good News on Cybersecurity, Electricity show art Episode 93 - Online Shopping Report, Good News on Cybersecurity, Electricity

The Killing IT Podcast

Topic 1: Forrester says US online holiday shopping to reach $173 B Constant question: How much of this is temporary vs. permanent? Have you built a store for your clients? We think this is a great opportunity for IT professionals. Related Link: Topic 2: Is there any good news for MSPs in 2021 Cybersecurity? Predictions include: Cloud misconfigurations will be one of the top causes of data breaches. We’ll see the consequences of employees letting their guards down as work-from-home extends. Legacy security architecture like VPNs will be the weak link for many organizations, and use of zero...

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Episode 92 - End-of-Year show: 2020 show art Episode 92 - End-of-Year show: 2020

The Killing IT Podcast

Special show - and video! We recorded a video version of this podcast. You can view it at . Or on YouTube on the Small Biz Thoughts channel (). In this episode, we take a look at technology in the year gone by and what it means for the year ahead. So, we're breaking away from the strict timing and 3-topic format. First up: What's the status of our big pizza/burrito delivery race? Delivery improved on many fronts in 2020. But none of us took delivery of a burrito! No visible progress, although technology is inching forward That morphed to a discussion of how much of the "changes" from 2020 will...

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Topic 1: Is the age of hardware over - or are we just beginning?

We used to count computers in thousands or millions. Now we count cameras and IOT devices in billions.

Ryan mentioned this quote recently: "Hardware eventually fails. Software eventually works." - Michael Hartung

Link for Daniel Burris: https://www.amazon.com/Flash-Foresight-How-Invisible-Impossible/dp/0061922293
(Book = Flash Foresight)

One of Burris’ rules for predicting the future is that “the physical” will disappear in favor of the virtual. At the same time, everything is always connected. Hardware seems to be everywhere, not going away. But specific devices are now disposable.

Where do you make your money? As always, there's hardware, software, and services. What's the mix that makes your business work?


Topic 2: How do we differentiate “MSPs” when there are so many kinds of MSPs?

The term "MSP" has become so generalized that it seems to be a generic term for anyone who provides any technician services. What’s the difference between someone like Accenture, versus TeamLogic (franchise), versus someone getting to National Scope (All Covered), versus someone local?

Is everyone an MSP and we just have to sort it out? How does size and reach matter?

As we hark back to Episode One, we continue to work on what MSP might mean going ahead. And what alternatives should we be using? Technology service provider? Solution provider.

What do YOU want your company to be called?


Topic 3: Unique Session - Quick interview of Dave Sobel by Karl Palachuk

Dave's latest venture is MSP Radio - see https://www.mspradio.com - and his first podcast offering is The Business of Tech. BOT is a daily (five days per week) five minute podcast. Each podcast covers three quick topics - all related to members of the technology channel.

Dave has a long history in our community. He has been an IT service provider and a vendor in the channel. So he has an interesting filter to help us all find the value in this and answer the question, "Why do we care?"

Check out his new podcast and let him know what you think.