Negative Feedback Can't Hurt You with Dr. Ricardo Mitrani (DHP275)
The Very Dental Podcast Network
Release Date: 01/17/2020
The Very Dental Podcast Network
Alan welcomes Dr. Phil Kaplan, founder of Skyline Dental Designs in New Jersey to the Very Dental Podcast. Phil's dental path began at age fifteen answering phones and cleaning ops before earning his DDS at Howard University and launching a scratch startup during the pandemic . In this episode, Dr. Kaplan shares his perspective on the functional imperative of treating traumatic occlusion and details the clinical realities of clear aligner therapy . Moving past the guesswork of standard diamond flame burs and tedious hand saws, he breaks down how implementing Garrison Dental Solutions’...
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In this installment of the "Getting Ahead of It" series, Zach, Kevin, and Alan dive into the art of proactive patient communication for extractions and bone grafting. The trio tackles the clinical reality of keeping patients calm and callbacks low. They break down essential chairside scripts—from warning patients about the visceral sounds of intentional crown breaking and tooth sectioning, to setting expectations for the universal 48-hour peak pain window. The conversation also explores surgical nuance: navigating anesthesia differences between endo and extractions, managing pain protocols...
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Alan pulls back the curtain on dental supply ordering, sales reps, and overhead costs . Despite traditionally relying on habitual distributor relationships and trusting that his practice was getting the "best price," Alan details a head-to-head comparison shopping test using Net32 for a routine restock order . Matching identical brand-name and disposable commodity items—from local anesthetics to surface barriers—yielded an immediate 23% savings ($117 off a $500 order) with virtually zero effort . Alan discusses the awkward social dynamic of distributor relationships, why dental supplies...
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Live from the exhibit floor at the 2026 Bioclear Summit in Scottsdale, Alan sits down with Jeff Metcalf (Zumax) and Spencer Smith (Enova) to demystify high-magnification clinical optics . The conversation explores the advantages of intimate boutique conferences over massive trade shows, why capital equipment like dental operating microscopes requires multiple touchpoints before purchase, and how advancements like Vario-focus lenses and modern LED illumination have flattened the learning curve . They also dive into the explosive rise of ergonomic loupes, discussing how deflection optics are...
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Zach, Kevin and Alan tackle the art of "getting ahead of it" in clinical endodontics—managing patient expectations before a single bur touches tooth structure so clinical realities sound like explanations rather than post-op excuses. The crew breaks down scripts and practical protocols for handling hot teeth, setting realistic expectations around post-op PDL soreness, and managing the paradox of treating asymptomatic necrotic teeth that leave feeling worse than when they walked in. Along the way, the conversation dives into practical clinical pearls—including pre-op Medrol Dosepacks,...
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Alan examines how authentic storytelling has been hijacked by modern social media algorithms, manipulative "negative hook" advertising, and political spin . Reflecting on Seth Godin’s early blogging philosophy and the honest conversations shared among colleagues at dental meetings, Dr. Mead critiques how platforms prioritize engagement and hook rates over truth and human connection . Addressing the psychological toll of digital doomscrolling, he shares his personal experiment with stepping back from social feeds using the upcoming keyboard-equipped Clicks Communicator and makes a passionate...
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Alan catches up with longtime colleague and Dental Maverick founder Dr. Tuan Pham to explore his transition from clinical practice to the forefront of dental software innovation. Tuan shares the life-first philosophy that led him to retire early to spend formative years with his young children, detailing how Jeff Bezos’s “Regret Minimization Framework” inspired his pivot away from the operatory. The conversation dives deep into Tuan’s latest venture, Dental Maverick AI. It's an intelligent automation platform designed to tackle the dental industry’s most persistent operational...
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In this pre-Halloween clinical roundtable, hosts Zach and Kevin are joined by Alan to tackle the subtle art of "getting ahead of it" in "fixed prosthodontics." After kicking things off with childhood Halloween prank confessions—ranging from flaming bags on doorsteps to near-arson in the storm drains—the trio dives into proactive patient communication for single- and multi-unit crown workflows. They break down essential chairside scripts designed to eliminate post-op callbacks, covering provisional sensitivity expectations, cord-packing and soft-tissue soreness, CEREC milling downtime,...
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In this episode of The Alan Mead Experience, Alan dives into the fast-moving, subscription-heavy world of artificial intelligence and its rapid convergence in everyday dental practice . From wrestling with multiple monthly fees to testing dedicated AI recording hardware like the Plaud NotePin, HiDock P1, and the upcoming Flowtica, he explores how quickly general LLMs like Gemini and tools like Riverside are making older transcription apps obsolete . The conversation turns clinical as Alan examines how frictionless tech—whether it's high-magnification operatory microscopes or ambient scribes...
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Recorded live at the Bioclear Summit in Scottsdale, Alan sits down with pediatric dentist Dr. Josh Solomon for a wide-ranging, candid conversation on treating disease rather than just teeth . The two dive into the eye-opening power of high magnification and microscopes in daily practice, transitioning from surgical interventions to chemotherapeutic protocols, and practical strategies for getting both parents and kids genuinely engaged in home care . From air polishing and caries control with glass ionomer to chairside communication hacks like asynchronous video treatment plans, this episode...
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Jason and Alan are joined again by Dr. Ricardo Mitrani to talk about building a team! Some of the highlights:
- What is the Pride Institute and why are they now a part of Spear Education?
- What can you learn from an 83 year old dentist that's trying to put together a cohesive, caring and efficient team after losing most of this team to retirement?
- What was it like to live in the shadow of a family member in the profession?
- What kind of markers do we use to indicate expertise in our profession's leaders? How important are they?
- How to use your vulnerability to improve
- How can you use negative feedback to make you better?
- Who needs therapy? Maybe everyone?
- How do you justify feedback from a partner or team member who is younger or "less qualified?"
- Intention is everything when it comes to negative feedback
- How do you deliver negative feedback? How can you make it a positive experience?
- What does a speaker do with a "tough crowd?"
Some links from the show:
3D printing party in Richmond, VA on April 17-18th!
Behind the Smiles podcast with Dr. Gina Dorfman
It's time to sign up for VoD (January 24-25th at the Hilton Scottsdale Resort and Villas
The Voices of Dentistry is next freaking week! We have an amazing speaker line up, some very exciting exhibitors and the best party in all of dentistry! Go check it out and register at www.voicesofdentistry.com!
The Dental Hacks Nation closed Facebook group has 28,000 members! Head over there to interact with other Dental Hacks listeners, guests and Brain Trust members every day, all day! Remember…if you don’t have anything “dental” on your FB page, we might decline your membership request. So IM the group or email us at [email protected]!
HACKY NEW YEAR from the Dental Hacks and our friends at YAPI! YAPI is offering it's special Dental Hacks Nation deal of $200 off at dentalhacks.com/YAPI using coupon code "HACKS200." Plus, if you buy in January 2020, you'll get a $100 Amazon Gift Card! So HACKY NEW YEAR to you! YAPI...it’s a funny name but serious software!
Dr. Buddy Mopper is a giant in cosmetic dentistry. He basically created cosmetic bonded dentistry and he is still teaching! His legendary course "Catch the Composite Wave: and Surf its Potential" is coming up on May 7-8, 2020 at Cosmedent's Center for Esthetic Excellence in downtown Chicago! Not only will you get a bunch of face time with Dr. Mopper, you'll also get to work with the one and only Dr. Dennis Hartlieb! If you want to do esthetic composite, this is where you should start! Check it out at dentalhacks.com/Buddy!
Go Hack Yourself
Jason: Roland Go: Livecast
Alan: Vivobarefoot Ababa leather shoes
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