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LuAnn Pappas, CEO of the Scarlet Pearl Casino: Know Your Customer and Know HER Well

What's Working with Cam Marston

Release Date: 02/02/2020

What's Working - Live Broadcast - 07 07 20 show art What's Working - Live Broadcast - 07 07 20

What's Working with Cam Marston

Dr Susan Hassig - Tulane University School of Public Health and Tropical Medicine - Covid 19 Update

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M2 Solutions - Beth Morrissette and Andrea Moore - M2 Solutions - Beth Morrissette and Andrea Moore - "You build it, we make it last"

What's Working with Cam Marston

Beth Morrissette and Andrea Moore, partners in M2 Solutions, are succeeding in a traditionally male industry. They're doing it through building long-lasting relationships, providing products that make other's products last longer, and knowing as much - if not more - than anyone else in the room. 

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What's Working - Live Broadcast - 07 02 20 show art What's Working - Live Broadcast - 07 02 20

What's Working with Cam Marston

Gair Maxwell - Branding authority - What sets brands apart is not their quality, it's their story. 

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What's Working - Live Broadcast - 06 30 20 show art What's Working - Live Broadcast - 06 30 20

What's Working with Cam Marston

Johnny Gwin - Deep Fried Studios - The business of podcasting - The ins and outs of content marketing via podcasts.

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Ed Bridgman - Creating Next Generation, Modern RV Communities show art Ed Bridgman - Creating Next Generation, Modern RV Communities

What's Working with Cam Marston

Ed Bridgman's background is in studying efficiency and eliminating waste. He was on the first team that developed the Six Sigma research and design process for which they won the prestigious Malcolm Baldrige Award. Ed then began practicing what he'd been teaching when he began the first modern RV community in the area. He knows the market, he knows his customer, and he knows what he needs to do to attract their attention and keep them coming back. 

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What's Working Special Edition - 06 25 20 - Live Broadcast show art What's Working Special Edition - 06 25 20 - Live Broadcast

What's Working with Cam Marston

Chester Elton - Author - How to reset your workplace culture - what do people want in their workplace - how to make it happen.

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What's Working - Special Edition - 06 23 20 - Live Broadcast** show art What's Working - Special Edition - 06 23 20 - Live Broadcast**

What's Working with Cam Marston

**Due to technical hiccups, the podcast begins part way through the interview. Very sorry. There’s a difference between having brilliance and having capability. We have buckets of the former, a bit thin on the latter.

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LuAnn Pappas - CEO, Scarlett Pearl Casino - Pivoting and Persevering  show art LuAnn Pappas - CEO, Scarlett Pearl Casino - Pivoting and Persevering

What's Working with Cam Marston

LuAnn has been on the show before. We loved her. She's open and kind and compassionate and I don't even work for her! She's even more so to her people and her customers and we're glad to have met her. We check back in to see how she's handled the new world, her plans for re-opening (her team has called 100 of their frequent customers per day to check in on them), and what she'll take from Covid, and what she can't wait to leave behind. 

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What's Working Special Edition - 06 18 20 - Live Broadcast show art What's Working Special Edition - 06 18 20 - Live Broadcast

What's Working with Cam Marston

Dan Lyons - President, Team Concepts - The Eight Secrets of Inspirational Leadership

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What's Working Special Edition - 06 16 20 - Live Broadcast show art What's Working Special Edition - 06 16 20 - Live Broadcast

What's Working with Cam Marston

Don Urquhart - UJ Chevrolet - Creating non-traditional sales staff through incentives and ideas.

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More Episodes

LuAnn Pappas began her casino and hospitality career in a casino gift shop in Atlantic City, New Jersey. Today she's the CEO of the Scarlet Pearl Casino in D'Iberville, Mississippi. LuAnn recognizes the need to know your customer in HER entirety, and the for the Scarlet Pearl, LuAnn's customer is a fifty-year-old female who's coming to play the slots. This customer demands a clean, safe, and friendly environment, and LuAnn's job is to make sure she gets what she wants. "It's like family here," LuAnn says. And her customers agree.