Synthetic Research Explained: A Powerful Tool To Support, Not Replace, Human Insight
Tech Talks Daily
How far can we trust research that is generated without asking a single human being? In this episode, I sat down with Jordan Harper from Qualtrics to unpack one of the most talked-about developments at the Qualtrics X4 Summit, synthetic research. It is a topic that sparks curiosity, excitement, and a fair amount of skepticism in equal measure. And honestly, that tension is exactly why this conversation matters. Jordan brings a rare mix of scientific thinking and real-world technology experience, which makes him well placed to cut through the hype. We explored what synthetic panels actually...
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Experience Is Everything: Rethinking Customer Experience In An AI-Driven World
Tech Talks Daily
What does customer experience really mean when every company claims to put the customer first? In this episode, I sat down with Jeannie Walters, founder of Experience Investigators, to unpack why so many organizations talk about customer experience yet struggle to turn it into something that drives real business outcomes. With more than two decades of hands-on work across industries, Jeannie brings a perspective that cuts through the noise and focuses on what actually works inside complex organizations. Our conversation took place at the Qualtrics X4 Summit, where one theme kept resurfacing....
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The Human Side Of Healthcare Technology At Stanford Health Care
Tech Talks Daily
What does a great patient experience really look like when people are at their most vulnerable? In this episode, I sat down with Stanford Health Care’s SVP and Chief Patient Experience and Operational Performance Officer, Alpa Vyas, to explore how one of the world’s leading healthcare organizations is rethinking the human side of care. From the outside, healthcare is often seen as a system of processes, technology, and clinical outcomes. But as Alpa explains, every interaction sits within a deeply emotional moment in someone’s life, where fear, uncertainty, and complexity collide. That...
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How Jeff Gelfuso And Qualtrics Are Closing The Gap Between Insight And Action
Tech Talks Daily
What happens when customer experience stops being a soft metric and starts becoming a direct driver of revenue, retention, and real-time action? In this episode, I sat down with Jeff Gelfuso, SVP and Chief Product and Experience Officer at Qualtrics, during X4 Summit in Seattle to talk about how AI is changing the way businesses understand and improve customer relationships. Jeff shared how his role sits at the point where product, experience, and business outcomes meet, helping customers use Qualtrics in ways that are both practical and measurable. One of the biggest themes in our...
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Who Is Winning The AI Race? The Clarivate AI50 Report Has The Receipts
Tech Talks Daily
What does it really mean to lead in AI when the headlines are loud, the claims are endless, and the real signals are often buried under hype? In this episode, I sit down with Ed White from Clarivate to make sense of one of the most important questions in technology right now, who is actually leading the AI innovation race, and what does the data really tell us? Ed leads the Clarivate Centre for IP and Innovation Research, where his team analyzes enormous volumes of intellectual property and innovation data to understand where technology is heading, who is building it, and which ideas are...
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How IFS Nexus Black Is Turning Industrial AI Into Real World Results
Tech Talks Daily
What does it really take to move AI from impressive demos into the hands of the people who keep the world running every day? In this episode of Tech Talks Daily, I sat down with Kriti Sharma, CEO of IFS Nexus Black, to explore a side of AI that rarely gets the spotlight. While much of the conversation around artificial intelligence focuses on chatbots and copilots, Kriti is working in environments where failure is not an option. Manufacturing plants, energy grids, airlines, and field service operations all depend on precision, experience, and consistency. What struck me early in our...
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Boku and the Future of Agentic Commerce and Payments
Tech Talks Daily
How are global payment systems quietly shifting beneath our feet, and what does that mean for businesses trying to grow across borders? In this episode of Tech Talks Daily, I sat down with Stuart Neal, CEO of Boku, to unpack a transformation that many consumers barely notice but every global business feels. Payments have long been dominated by familiar names like Visa and Mastercard, yet Stuart explains how that dominance is slowly being challenged by a surge in local payment methods. From mobile wallets in emerging markets to direct carrier billing in places where credit cards are far from...
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How DDN And NVIDIA Are Rethinking AI Infrastructure For The Rubin Era
Tech Talks Daily
What does it really take to turn a massive AI infrastructure investment into actual business value? In this episode, I’m joined by Alex Bouzari, founder and CEO of DDN, for a conversation that gets right to the heart of where AI infrastructure is heading next. There is a lot of noise in the market about faster chips, larger models, and bigger data centers, but Alex argues that the real story has changed. According to him, GPUs are no longer the main constraint. The true bottleneck now lies in the data layer, where data is moved, cached, served, and managed across increasingly complex AI...
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How GoTo Sees The Reality Of AI Adoption In The Workplace
Tech Talks Daily
Are employees really ready for AI in the workplace, or are we moving faster than people can realistically keep up? In this episode, I’m joined by David Evans, Chief Product Strategist at GoTo, to explore what is actually happening inside organizations as AI becomes part of everyday work. There is a growing assumption that businesses are already well on their way, with employees confidently using AI tools and leaders rolling out strategies at pace. But David brings a more measured view, backed by research and real-world insight, that suggests the picture is far more complex. One of the...
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How TheyDo And PwC Are Rethinking Customer Experience At Scale
Tech Talks Daily
How can companies be drowning in customer data and still struggle to make better decisions? In this episode, I speak with Jochem van der Veer, CEO and co-founder of TheyDo, about a problem that many business leaders quietly recognize but rarely solve. Organizations are investing heavily in customer experience and AI, yet the results often fall short. There is more data than ever before, more dashboards, more reporting, and still a disconnect between insight and action. Jochem offers a refreshing perspective shaped by his work with global brands like Ford, Atlassian, Cisco, and Home Depot. He...
info_outlineRytis Lauris, the co-founder, and CEO of Omnisend, a marketing automation platform joins me on the Tech Talks Daily podcast. I wanted to learn more about why email marketing alone isn't effective in a digital age.
As a successful entrepreneur, Rytis has spent the last 10 years building and bootstrapping startups and getting involved in the eCommerce world. Rytis discovered eCommerce marketers have very particular needs pertaining to automation. Since then he has been on a mission to use Omnisend to empower small and medium-sized eCommerce merchants.
Omnisend started life in 2014 as an email marketing platform called Soundest. From day one, they made it their priority to put e-commerce marketers at the center of every decision they make. At the time, that meant empowering them with simple yet impactful email marketing tools.
Three years later, they set out to offer even more to our growing number of customers and their growing businesses. They expanded from an email service provider to an omnichannel marketing automation platform. And they launched a new mission: to Make Marketing Relevant. Since then, they have helped thousands of eCommerce marketers build lasting relationships with their customers by sending relevant messages to the right people, at the right time, using the right channel.
Omnisend has become a top-rated app in the Shopify App store and has been listed in the G2’s selection of the Top 50 Products for Marketers 2019 and the Top 100 Software Companies in EMEA. But I wanted to learn more about the story behind the company.
We also discuss how businesses are overcoming the challenges caused by the Coronavirus disease (COVID-19).