1149: Daniel Burrus, Managing Uncertainty Caused By COVID-19
Release Date: 03/22/2020
Inside Ricoh’s Research On Workflow Friction And Document Chaos
Tech Talks Daily
Why are employees still drowning in administrative work despite years of digital transformation, new software platforms, and constant promises that technology will make work easier? In this episode of Tech Talks Daily, I explore that question with Jason Spry from Ricoh Europe. What begins as a discussion about a new Ricoh research report quickly turns into a much broader conversation about how modern workplaces actually operate day to day. The findings are striking. Employees across Europe are losing an average of 15 hours every week to routine administrative tasks. That is time spent...
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From NASA Engineer To Drata CEO: Adam Markowitz On Building Trust In The AI Age
Tech Talks Daily
How do you build trust in a business environment where security reviews, compliance demands, and vendor risk checks can slow everything down just when companies are trying to move faster? In this episode, I sit down with Adam Markowitz, CEO and co-founder of Drata, to talk about why trust has become one of the most important business conversations in tech. Adam brings a fascinating perspective to the table. Before building Drata, he worked on NASA’s space shuttle program, and today he leads a company that has grown rapidly by helping organizations rethink compliance, governance, risk, and...
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Natterbox And The Future Of Voice AI In Customer Experience
Tech Talks Daily
What happens when the most frustrating part of customer service, waiting on hold, repeating yourself, and fighting your way through endless phone menus, finally starts to disappear? In this episode, I sit down with Neil Hammerton, CEO and co-founder of Natterbox, to talk about how AI is reshaping customer experience in ways that feel practical rather than theatrical. We begin with a conversation about the gap between what customers have tolerated for years and what they expect now. Whether it is a bank that still puts you through layers of outdated IVR menus or a service team that...
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Pendo CEO Todd Olson On How AI Is Redefining The Product-Led Organization
Tech Talks Daily
How do you turn trillions of user interactions into meaningful decisions without drowning in data? In this episode of Tech Talks Daily, I sit down with Todd Olson, co-founder and CEO of Pendo, to talk about the future of product-led organizations and why AI is reshaping how software companies grow, build, and compete. Pendo tracks trillions of product usage events to help organizations understand how customers actually interact with their software. That level of data sounds powerful, but it also raises a challenge many teams face today. How do you turn massive data sets into clear signals that...
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Genesys Agentic Virtual Agent Powered by LAMs for Enterprise CX
Tech Talks Daily
Have you ever contacted customer support with a simple request, only to find yourself trapped in a loop of scripted chatbot responses that never actually solve the problem? It’s an experience many of us know all too well. AI has made customer service more conversational over the last few years, yet there is still a gap between answering a question and actually resolving an issue. That gap is exactly where today’s conversation begins. In this episode of Tech Talks Daily, I spoke with Mike Szilagyi, SVP and General Manager of Product Management at Genesys Cloud, about a new chapter in...
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Inside o9 Solutions And The AI Systems Powering Modern Supply Chains
Tech Talks Daily
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How Gensler Is Designing Data Centers For A Faster AI Future
Tech Talks Daily
What does it take to design a data center for a world where the technology inside it may change several times before the building even opens? In this episode of Tech Talks Daily, I sit down with Jackson Metcalf, Principal at Gensler, to talk about how AI is forcing a complete rethink of data center design. Jackson has spent nearly two decades working on critical facilities, and in our conversation he explains how the shift from traditional cloud workloads to dense AI environments is changing everything from building form and cooling strategy to long-term infrastructure planning. What struck me...
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How Xanadu Is Building Photonic Quantum Computers And Preparing For A $3.1B Public Debut
Tech Talks Daily
How close are we to the moment when quantum computing moves from scientific curiosity to real-world infrastructure? In today’s episode of Tech Talks Daily, I speak with Christian Weedbrook, Founder and CEO of Xanadu, a company pushing the boundaries of what quantum computers might soon achieve. Xanadu has taken an unconventional route in the race to build practical quantum systems. Instead of relying on electronic approaches used by many others in the field, the company builds quantum computers using photonics, effectively computing with particles of light. Christian explains why this...
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How Scale Computing Is Powering The Next Wave Of Edge Infrastructure
Tech Talks Daily
How should businesses rethink infrastructure when applications, data, and users are increasingly spread across thousands of locations? In this episode of Tech Talks Daily, I sit down with Mark Cree, President and Chief Operating Officer at Scale Computing, to talk about why the future of enterprise infrastructure is moving closer to where data is actually created. This conversation was recorded following the 66th edition of The IT Press Tour, where some of the most interesting conversations in enterprise infrastructure centered on what happens when businesses move away from oversized,...
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Inside Wrike’s Research On Shadow AI And The Future Of Work
Tech Talks Daily
How can companies invest heavily in AI and still struggle to see meaningful returns? In this episode of Tech Talks Daily, I sit down with Thomas Scott, CEO of Wrike, to unpack a growing tension many organizations are facing right now. Artificial intelligence adoption is accelerating rapidly across the workplace, yet the structures needed to support it are struggling to keep pace. Wrike’s latest research into the “Age of Connected Intelligence” reveals that more than 80 percent of employees are already using AI at work. Yet fewer than half have received any formal training,...
info_outlineAs the global pandemic continues to spread, both consumers and businesses now have a very different set of goals to what they had when they started 2020. As the world faces a period of uncertainty, businesses must strive to be significant, not successful. Helping customers rather than selling to them is the fresh approach that we all need.
The COVID-19 pandemic has created a new level of uncertainty. But how can you or your business actively shape the future? My search for answers led me to the New York Times Bestselling Author and Technology futurist, Daniel Burrus. He told me, “If you look around, nobody’s moving or buying, and everybody is hurting. But this presents every business with an opportunity to help their customers and grow their brand by doing something extraordinary.”
In our podcast interview, Burrus advised we should all shift our focus to be a significant business and a significant leader. Success is all about you. Significance is about what you do for others.
Daniel Burrus is considered one of the World’s Leading Futurist Speakers on Global Trends and Disruptive Innovation. The New York Times has referred to him as one of the top three business gurus in the highest demand as a speaker.
Daniel has delivered over 3,000 keynote speeches to corporations, associations, and professional organizations worldwide. In his presentations, he blends timely and provocative insights with just the right amount of humor and motivation to enable his audiences to take positive action
Burrus is a strategic advisor to executives from Fortune 500 companies helping them to develop game-changing strategies based on his proven methodologies for capitalizing on technology innovations and their future impact. He is also the author of seven books, including The New York Times and Wall Street Journal best-seller Flash Foresight, as well as his latest book, The Anticipatory Organization: Turn Disruption and Change Into Opportunity and Advantage.