1151: Douglas Ferguson, Voltage Control: Beyond The Prototype
Release Date: 03/24/2020
How Phison and StoreOne Are Making AI Training More Accessible
Tech Talks Daily
After meeting on the IT Press Tour, I enjoyed a conversation with Michael Wu, President and General Manager of Phison US, about the revolutionary advances in AI-enabled storage technology. We begin by exploring Phison's AdaptivePlus platform and its integration with StoreOne's AI solution, making AI training more accessible and affordable for businesses. We also discuss the technical innovations behind their storage-based AI acceleration, including their new E28 controller and Pascari SSDs. Finally, we discuss the future of AI workloads and how Phison's technology is...
info_outline
3333: The Human + AI Equation: How Zendesk is Building the Future of Customer Experience
Tech Talks Daily
In a candid conversation with Zendesk CTO Adrian McDermott, it's become clear that enterprise AI has reached a pivotal moment. We're witnessing the end of AI theater and the emergence of practical platforms delivering real business value. "We're moving from chapter one to chapter two of the application of generative AI," McDermott explains. "It's not just party tricks anymore - it's platforms. And we're really building things that have value and meaning." The Rise of Platform Thinking The shift from isolated AI features to comprehensive platforms marks a significant evolution in...
info_outline
3332: Coinbase - The Rise of Agentic Commerce and What It Means for Developers
Tech Talks Daily
As AI continues to dominate headlines and crypto continues to evolve behind the scenes, the real story may lie in their convergence. In this episode of Tech Talks Daily, I sat down with Dan Kim from Coinbase to discuss how these two technologies are shaping the future of digital commerce and development. Dan leads the Coinbase Developer Platform, a project focused on simplifying blockchain development for millions of developers worldwide. He shared how the platform abstracts away complexity through familiar SDKs and APIs, removing the need for deep blockchain expertise. This isn’t just about...
info_outline
3331: Beyond the Helpdesk: How Zendesk Is Reshaping CX with AI
Tech Talks Daily
What happens when a customer service platform stops thinking like a vendor and starts operating like a partner? In this episode of Tech Talks Daily, I sit down with Andrew Lawson, EVP and GM for Zendesk Europe, to explore how the company is redefining the future of customer experience through AI, innovation, and a customer-first mindset. Zendesk may be a global name, but its European roots and strategic growth across the continent tell a story of evolution. From its founding in Copenhagen to becoming a powerhouse that supports over 100,000 customers globally, Zendesk has remained...
info_outline
3330: PXP - AI, Smart Routing, and the Future of Merchant Payments
Tech Talks Daily
In a world where payments have evolved from a back-office utility into a strategic business driver, how do you build a platform that truly puts control back into the hands of merchants? On this episode of Tech Talks Daily, I sat down with Dwaine Thomas, CIO of PXP, to explore how the company is transforming the payment landscape with its next generation platform, PXP Unity. PXP has been a force in fintech for over 30 years, processing over €30 billion in payments annually for some of the world’s most recognised retail, hospitality, entertainment, and online gaming brands. But rather than...
info_outline
3329: NOVI’s Vision for Real-Time AI at the Edge of Space
Tech Talks Daily
What happens when you stop thinking of satellites as data collectors and start thinking of them as data analysts? That is precisely the shift we explore in today's episode of Tech Talks Daily with Michael Bartholomeusz, CEO of NOVI. Traditionally, Earth observation has relied on satellites to capture massive volumes of raw data, which is then transmitted back to Earth for processing. However, this model presents several significant challenges: cost, latency, and complexity. NOVI is flipping this model on its head. Instead of sending terabytes of data back down, their satellites analyze it in...
info_outline
3328: Building Practical, Scalable AI with TELUS Digital Solutions
Tech Talks Daily
Just two years ago, the launch of GPT-4 required the support of hundreds of experts, intensive computing power, and vast coordination. Today, that same process could be executed by a team of five. That is not an exaggeration. It is a signal of just how rapidly AI development is accelerating. In this episode of Tech Talks Daily, I’m joined by Gagan Tandon, Managing Director of AI & Data Services at TELUS Digital Solutions, to explore what is behind this extraordinary shift. From the evolution of AI chip design to the efficiency gains from smarter algorithms and open-source tools, Gagan...
info_outline
3327: MetricStream - How AI Is Reshaping Governance, Risk and Compliance (GRC)
Tech Talks Daily
When I last spoke with Gaurav Kapoor five years ago, we were in the thick of a global pandemic. Remote work was still a novelty for many, AI was a distant concept for most businesses, and regulatory frameworks were trying to keep pace with the speed of technological change. Fast forward to today, and the conversation around AI and governance, risk, and compliance (GRC) has shifted dramatically. This made it the perfect time for a long-overdue catch-up. In this episode, I welcomed back Gaurav, Vice Chairman and Co-founder of MetricStream, to discuss the changing face of GRC in an AI-driven...
info_outline
3326: Inside HALOS: How AI and Cameras Are Changing Frontline Safety
Tech Talks Daily
In today’s episode of Tech Talks Daily, I sat down with Matt Dawes, Head of Enterprise Sales at HALOS, to explore the fast-moving world of security technology and how body-worn cameras are rapidly transforming the way businesses approach accountability, staff safety, and incident response. HALOS is rethinking body-worn video with a fresh approach that doesn’t stop at hardware. From their subscription-based service model to a real-time AI-powered backend system, their tech stack is designed to meet the growing demands of both frontline teams and the organizations supporting them. During our...
info_outline
3325: Universal Robots Cobots and Collaborative Robotic Automation
Tech Talks Daily
How do we bridge the skills gap in UK manufacturing while pushing the boundaries of automation technology? In this episode of Tech Talks Daily, I sit down with Mark Gray, UK and Ireland Country Manager at Universal Robots, to explore how collaborative robots, or cobots, are rewriting the rules for companies big and small. Universal Robots, founded by three university professors in Denmark about twenty years ago, brought the world its first cobot and recently celebrated a landmark achievement with the sale of its 100,000th unit worldwide. Mark unpacks how this milestone reflects a shift in how...
info_outlineIn a time of uncertainty where we are all surrounded by hype, fear, and all things related to the Coronavirus pandemic and COVID-19 alerts, I want to bring in hope, optimism, and new solutions via this daily tech podcast. Today, I wanted to learn more about Design Sprints and how they can help teams unite even when working from home.
If you have ever found yourself asking, What are Design Sprints? Why are Design Sprints so valuable? When should teams conduct Design Sprints or just want a few tips for running a successful Design Sprint and what to do with the information after the Design Sprint is over, you are in a for a treat today.
Voltage Control was founded by Douglas Ferguson, an entrepreneur and technologist with over 20 years of experience. With his unique combination of expertise in technology, product strategy, and design thinking, Voltage Control offers trusted guidance to companies who want to jumpstart their product or project with an impactful innovation workshop. Austin-based Voltage Control designs and leads custom innovation workshops and Design Sprints, as developed by Google Ventures.
In addition to workshop facilitation, Voltage Control engages with organizations for Digital Transformation, Innovation Training, Corporate Summits, and Strategic Planning. Douglas is also the author of Beyond the Prototype, a new book that offers a six-step plan for companies struggling with the shift from discovery to launch.
Prior to Voltage Control, Douglas held CTO positions at numerous Austin startups, where he led product and engineering teams using agile, lean, and human-centered design principles. While CTO at Twyla, Douglas worked directly with Google Ventures running Design Sprints and now brings this experience and process to companies everywhere.
Douglas also recently published his first book, Beyond the Prototype, which offers a six-step plan for companies struggling with the shift from discovery to launch. Douglas is active in the Austin startup community where he serves on the board of several non-profits, mentors startups, and advises early-stage ventures. He spends his free time patching up modular synthesizers, playing guitar, and taking photographs. He graduated from Virginia Polytechnic Institute and State University.
Join me in learning from Douglas, who outlines everything companies need to know before, during, and after conducting a Design Sprint.