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#154: Tactical Tuesday: When Should you Discharge an Angry Customer?

Healthcare Entrepreneur Academy Podcast

Release Date: 01/12/2021

#210: Tactical Tuesday: How Online Raffles & Sweepstakes Can Help Your Business show art #210: Tactical Tuesday: How Online Raffles & Sweepstakes Can Help Your Business

Healthcare Entrepreneur Academy Podcast

OVERVIEW: Jason A. Duprat, Entrepreneur, Healthcare Practitioner, and Host of the Healthcare Entrepreneur Academy podcast talks about the primary reasons your business should consider hosting a raffle, giveaway, or sweepstakes. He also highlights seven steps to follow if you do decide to host an online raffle to help ensure success.      EPISODE HIGHLIGHTS: Raffles, giveaways, and sweepstakes help generate traffic to your website or landing page and reward people who have actively engaged with you and your business. They work best when you have awesome prizes your audience...

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Healthcare Entrepreneur Academy Podcast

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Healthcare Entrepreneur Academy Podcast

OVERVIEW: Jason A. Duprat, Entrepreneur, Healthcare Practitioner, and Host of the Healthcare Entrepreneur Academy podcast talks about the importance of risk mitigation as you plan for the future of your business. He shares practical advice for navigating risks such as industry changes, new competition, and emerging innovations. Be sure to listen to the end of the episode to learn about the upcoming HEA raffle Jason will host on Facebook.    EPISODE HIGHLIGHTS: Business constantly evolves. You have to think through potential risks and “what ifs” to survive anything that comes...

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Healthcare Entrepreneur Academy Podcast

OVERVIEW: Jason A. Duprat, Entrepreneur, Healthcare Practitioner, and Host of the Healthcare Entrepreneur Academy podcast talks with Laura Meaney, DNAP, CRNA, and Co-Founder of Focused Infusion Therapy. Laura talks about the steps she took to open her practice and offers advice for anyone interested in starting a ketamine clinic. EPISODE HIGHLIGHTS: In 2019, Laura got her doctorate in anesthesia. Her doctoral thesis was on ketamine and protocols for treatment-resistant depression. Her practice, Focused Infusion Therapy, is located in Arizona and has been open since October 2020. Her business...

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Healthcare Entrepreneur Academy Podcast

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Healthcare Entrepreneur Academy Podcast

OVERVIEW: Jason A. Duprat, Entrepreneur, Healthcare Practitioner, and Host of the Healthcare Entrepreneur Academy podcast weighs in on some of the most common excuses people make for not starting their own business. He provides solutions to the top objections and gives examples for overcoming the hurdles you may face when it comes to launching a startup.     EPISODE HIGHLIGHTS: The top excuse Jason hears when it comes to leaving a W2 job to launch a new business - I need my income to pay the bills.  In addition to income, he also hears - My full-time job requires 50-60...

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Healthcare Entrepreneur Academy Podcast

OVERVIEW: Jason A. Duprat, Entrepreneur, Healthcare Practitioner, and Host of the Healthcare Entrepreneur Academy podcast talks about the top four reasons for opening a  cash-based practice. He highlights the challenges practice owners face when it comes to insurance reimbursements. He also provides tips and options for anyone thinking about starting a cash-based practice.   EPISODE HIGHLIGHTS: There’s a misconception that clinicians and healthcare providers need to accept insurance to create a successful practice. Many healthcare professionals are moving away from accepting...

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Healthcare Entrepreneur Academy Podcast

OVERVIEW: Jason A. Duprat, Entrepreneur, Healthcare Practitioner, and Host of the Healthcare Entrepreneur Academy podcast speaks with Matthew Zachary, Founder, and CEO of OffScrip Media. Matthew talks about launching his nonprofit organization Stupid Cancer and his audio broadcast network, OffScrip Media. As a cancer survivor himself, Matthew also shares his personal experiences and passion for patient advocacy. This interview contains explicit language.    EPISODE HIGHLIGHTS: Before graduating from college, Matthew was diagnosed with brain cancer. He was given six months to...

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Healthcare Entrepreneur Academy Podcast

OVERVIEW: Jason A. Duprat, Entrepreneur, Healthcare Practitioner, and Host of the Healthcare Entrepreneur Academy podcast discusses how to open a healthcare practice with low startup and low overhead costs for under 20K. He recommends starting small in terms of space and staff. He also highlights certain services that don’t require expensive equipment to help further reduce costs.   EPISODE HIGHLIGHTS: There are four key factors for starting lean when you open your healthcare practice.  First, start small in terms of size. You don’t need a 7000-10,000 square foot space to...

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OVERVIEW:

Jason A. Duprat, Entrepreneur, Healthcare Practitioner and Host of the Healthcare Entrepreneur Academy podcast talks about the best way to manage irrational and overly demanding customers.

 

EPISODE HIGHLIGHTS:

  • When you own a business, complaints are something you can’t escape. There are ways you can manage angry customers while maintaining the integrity of your company. 
  • Be empathetic and listen to what unsatisfied customers are saying. Put yourself in their shoes and really listen to the core reason behind their complaint. 
  • Unhappy customers are louder than happy customers. They’re going to make more noise. Always try to resolve the situation before it gets worse.
  • Managing customer expectations, especially customers who escalate easily, can be correlated to the price of your product or service.
  • Minimize the opportunity to complain. If your costs are higher, you’ll attract a higher quality customer. 
  • Believe it or not, sometimes the customer isn’t always right. Don’t be afraid to discharge them from your business. Jason shares his former general manager’s philosophy and how it resolved sticky situations in the past.
  • Don’t feel guilty about taking charge and putting a stop to irrational and insistent customers.

 

3 KEY POINTS:

  1. No matter what business you’re in, there will always be customer complaints. As an entrepreneur and business owner, you must be able to resolve these as quickly and efficiently as possible. 
  2. Being empathetic with your customers and listening to them will improve your services in general. Listen, learn and apply the critical points you glean into your business’ customer service best practices.  
  3. There’s a relationship between the quality of customers you get and your price point. Price your product or service accordingly in order to avoid irrational customers.

 

TWEETABLE QUOTES:

“Unhappy customers are louder. They’re gonna make more noise than a hundred happy customers.” - Jason Duprat

 

“Discharge your irrational customers, because at the end of the day, it’s not worth it - as long as you know you did everything right.” - Jason Duprat



RESOURCES:

https://jasonduprat.com/courses/

https://www.facebook.com/groups/HeathcareEntrepreneurAcademy/

 

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