506. ViewPoint is more than just a CRM w Mark Schwartz
Release Date: 02/03/2021
Start Them Young: Addressing the HVAC Labor Shortage Problem w/ Lenny Diaddario and Dustin Blackstone
Service Business Mastery - Home Service Business Tips and Strategies for the Skilled Trades Service Industry
The old guard is far from dying out, but the problem is clear: there’s not enough young qualified technicians out there to address the burgeoning demand. If only there was something that contractors could do to encourage more young people to go into the trades, right? In this episode of the Service Business Mastery, your hosts Tersh and Josh talk to Lenni Diaddario and Dustin Blackstone of Emerson Commercial and Residential Solutions. Our duo from Merson talks about the current efforts of their company to get more young people to learn more about the exciting world of Heating,...
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How Bluon Built the Largest HVAC Community on Earth w/ Peter Capuciati
Service Business Mastery - Home Service Business Tips and Strategies for the Skilled Trades Service Industry
One of the things that make the HVAC industry unique from other trades is its complexity. It’s common to see two HVAC systems using different parts for the same function, even if they were made by the same company. The problem worsens if a technician has to work with aftermarket parts while still ensuring compatibility. This makes experience and knowledge acquired through years of hands-on work critical, especially for technicians that regularly need to make decisions on the ground. What makes it even more difficult is the lack of a brand-agnostic database for HVAC systems that...
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Breaking the Mold: How Women are Shaping the HVACR Industry w/ Angie Snow
Service Business Mastery - Home Service Business Tips and Strategies for the Skilled Trades Service Industry
The trades have long been dominated by men, and it’s time to change that. In this episode of the Service Business Mastery podcast, Tersh and Josh catch up with Angie Snow during the 20th anniversary event of the Women in HVACR. Angie is an outgoing member of the organization but is currently the principal industry advisor for ServiceTitan. Angie first got into the HVAC business when she and her husband bought an HVAC business called Western Heating & Air Conditioning just as the economy was about to collapse into a recession in 2007. Despite initial setbacks and...
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Are Your CSR's Empowered to Be the Voice of Your Company? w/ Zac Garside
Service Business Mastery - Home Service Business Tips and Strategies for the Skilled Trades Service Industry
Most service business owners pour their time and energy into the product and service they’re offering, and treat customer service as an afterthought. While this might make sense, this is also a critical mistake that can prevent your service business from growing to a level where it should be. You can have the best tradespeople on your team, and still lag behind your competitors due to a lackluster customer experience. In this episode of the Service Business Mastery podcast, your host Tersh Blisset talks to Zac Garside, the CEO of Power Selling Pros. Zac reveals the benefits of...
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How To Lead People With More Experience Than You w/ Trey McWilliams
Service Business Mastery - Home Service Business Tips and Strategies for the Skilled Trades Service Industry
Some people build successful businesses towards the goal of eventually selling their company and cashing in on their efforts. Meanwhile, others pass down their life’s work to their children in hopes that they could continue to make their vision work and grow to different heights. Some people assume that inheriting a business is easier than starting from scratch. After all, you’d be inheriting an established system. What many people don’t see is that you also inherit all of the problems from the previous generation that went unsolved. In this episode of the Service Business...
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Take Care Of Employees, And They Take Care Of You w/ Jim Clark
Service Business Mastery - Home Service Business Tips and Strategies for the Skilled Trades Service Industry
Unfortunately, the trades are filled with people who are qualified to be technicians, but have received no training to be a business owner and leader. Some people eventually figure leadership out, but the majority don’t and that leads to a lot of businesses failing and jobs lost in the process. The truth is, leadership is an entirely different skill set from being a technician. You could be the best plumbing, electrical, or HVAC technician in the world and still fail at operating a business. Because apart from knowing the trades like the back of your hand, you also need to know...
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The Pitfalls of Self Warranties and How to Prepare for Inflation w/ Billy Stevens & Landon Brewer
Service Business Mastery - Home Service Business Tips and Strategies for the Skilled Trades Service Industry
It doesn't matter if we're already in a recession; the cold hard truth is that people and businesses are already feeling the brunt of inflation. People's purchasing powers have decreased, and it's getting harder to sell. The businesses that do survive this economic downturn will be the ones that come up with ways to adapt and bring in the most value to their customers. In this episode, Billy Stevens of Sera Systems and Landon Brewer of Goettl Air Conditioning & Plumbing exchange ideas with our hosts about not only surviving but thriving during times of economic downturn. One of these...
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The Employee Retention Credit (ERC) explained w/ Catherine Tindall
Service Business Mastery - Home Service Business Tips and Strategies for the Skilled Trades Service Industry
Are you a business owner who saw your revenues plummet during the height of the COVID-19 pandemic due to government restrictions? Then you could be eligible to receive financial assistance from the government in the form of the Employee Retention Credit (ERC). Unfortunately, because of the complicated procedures in place, many business owners end up filing bad claims or worse, not file a claim at all. Unfortunately for many business owners, the procedure for submission and evaluating whether you qualify for the credit at all is complex, and may involve digging through government...
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Making the Mindset Shift to Become Fearless w/ Joe Evangelisti
Service Business Mastery - Home Service Business Tips and Strategies for the Skilled Trades Service Industry
There are numerous things Joe was able to help me determine after working with him. Investing in people and hiring A-players, how to schedule my day for maximum efficiency, networking with high-level executives, and much more. I can keep going but it’s a no-brainer to work with Joe for anyone that wants to scale up their business and find clarity. Providing real estate investors, entrepreneurs, and business professionals with the tools and strategies they need to find breakthrough success, Joe Evangelisti is the host of The Legacy Blueprint podcast and a high-performance coach with...
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The Importance Of Constant Learning And Growth In Running A Service Business w/ John Akhoian
Service Business Mastery - Home Service Business Tips and Strategies for the Skilled Trades Service Industry
Many people treat success as a destination, an endpoint to arrive at with hard work and persistence.The problem with this mindset is it encourages people to be complacent when they reach a certain level of success, stopping them from realizing their true potential, and never evolving into better versions of themselves. At 19, John Akhoian saved well enough from working solo to buy his own plumbing franchise. Not long after, he bought more locations and became one of their largest multi-franchise locations. Most people would just keep this good thing going, but John wasn’t most...
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