Service Business Mastery - Business Tips and Strategies for the Service Industry

Service business mastery is a podcast that helps business owners and managers succeed in business by sharing tips on leadership, marketing, financials, pricing, HR and much more.

604. The Government is Paying You to Take Out A Loan 07/28/2021

534. How I Operate My Business 100% Remotely & Virtually w_ Stephen Christopher & Tersh 07/22/2021

533. Tersh Interviews Phil Johnston of Daikin Applied About the Future of Refrigerants 07/22/2021

532. The Chemistry Behind IAQ - How it Works and Should We Sell It 07/22/2021

531. Rene Zamora Shares About Hiring A Part Time Sales Manager 07/22/2021

602. Stop losing money by modernizing your website w Michael “Buzz” Buzinski 07/21/2021

530. Should The Biggest Impression on Your Clients Be the Lowest Paid Employee Stephen Dale of Power Selling Pros 07/14/2021

529. Setting Goals for Your Business and How to Go About Reaching Them w Sharon Cully 07/07/2021

601. Tersh and Josh welcome Nick McDonald, of High Growth Coach, to discuss how to improve your company’s culture! 06/30/2021

527. Tersh Discovers that Steve Rogers is Also an HVAC Nerd! 06/23/2021

600. Josh Crouch being Introduced to the Podcast Family 06/16/2021

528. Why Superheroes Suck at Leadership and why the person on the ground matters more with Tevis Trower 06/09/2021

526. How to Deal With Hecklers in Our Service Business w Tina Clements 06/02/2021

525. How to Stop Helicopter Parenting your Service Business 05/26/2021

524. What IAQ is Good IAQ w David Indursky 05/19/2021

523. Part 2 of How to Make Money with Indoor Air Quality Products w Ben Reed 05/12/2021

523. Part 2 of How to Make Money with Indoor Air Quality Products w Ben Reed Part 2 of 2 - Tersh & Ben talk about 5 Ways you can make money by offering the Haven IAQ product to your client! Indoor Air Quality...this can be a sore subject for a lot of contractors, but on today's show, Tersh talks with Ben Reed of Haveniaq.com about how to use their product to monitor the air in your client's home so that you can offer the exact product they need. We oftentimes are unsure about what exactly is going on with our client's home unless we have had an extended amount of time to watch their home and HVAC equipment. And sometimes, an extended relationship is not enough to give us this information either! Here is a little information about Haven IAQ Haven IAQ is a new generation of software-enhanced HVAC products designed to empower contractors to make decisions and recommendations for their customers — based on reliable data. The HAVEN Pro Web Portal provides HVAC Professionals with access to homeowner data as well as the knowledge and tools they need to provide clean air services for their customers, year-round. Data-driven sales and equipment validation through IAQ reports. Remote monitoring Timesaving, automatic diagnosis of customers’ IAQ issues Access to sales, marketing, and educational programs In today's episode, Tersh & Ben talk about 5 Ways you can make money by offering the Haven IAQ product to your client! Our Deep Dive~ Portable IAQ devices are like an "Urgent Care Center..." The HavenIAQ is like having regular Doctor visits to watch the trends... Sending reports with your business logo on it helps with branding while keeping you top of mind to the client. ...you'll have to listen to the rest of the episode for these juicy details! RESOURCES Learn more by visiting In case any of you need official support, you can reach the team through the following methods: HAVEN consumer support portal: Where you can find troubleshooting articles and submit trouble tickets HAVEN consumer toll-free number: 1-888-964-2836 Available Monday to Friday, 9AM-5PM Pacific Time (English only) HAVEN consumer support email: Expect to receive a response within 1-2 business days Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking Learn more about Tersh by visiting Connect with Tersh on social media @tershblissett Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! /episode/index/show/servicebusiness/id/19231751

522. Part 1 of 2 - How to Make Money with Indoor Air Quality Products w Ben Reed 05/05/2021

521. Strategy Behind Developing A Press Release w Mickie Kennedy 04/28/2021

520. Are We Sending The Correct Message To Our Applicants w Hugh Gallagher 04/21/2021

519. How to Hire and Retain Rockstar Employees 04/14/2021

518. Wesley Stone Shares Secrets To Business Success 04/07/2021

517. How to Stand Out In A 3 Second World w Brendan Kane 03/31/2021

516. How to Become The "Ductless Guy" w Michelle LaFrance 03/24/2021

515. Managing Bad Behavior, People Problems, and Sticky Situations Like A Pro 03/17/2021

514. Why You Should Convert Your Service Business Into A Tech Business w Bryan Clayton of GreenPal 03/10/2021

512. Do You Add A Surcharge? 6 Ways to Ensure You Stay in Compliance. 03/07/2021

512. Do You Add A Surcharge? 6 Ways to Ensure You Stay in Compliance. Tersh talks with the crew over at Card Choice about how many laws he is breaking! Have you ever been pulled over by a police officer for doing a U-turn?! I HAVE! Apparently, it is against the law to perform a U-turn in the ENTIRE city of Columbus, Ohio...and apparently, it's my responsibility to read the law book for Every. Single. City. that I drive through, prior to me driving there... There were no signs stating that I could not perform a U-turn, and I hadn't seen a "No U-turns" sign anywhere in the entire state! I have driven to Columbus 10 or 15 times prior to this since Columbus is where Julie (my beautiful wife) grew up and went to college (Go Bucs!!). Here's a little secret that I need you to keep between the two of us...I had even performed this maneuver on MANY occasions inside the city limits prior to this encounter!! Since this time, I've even watched for these signs throughout the city and have not seen any. I'm rambling and I know that you want me to get to the point, so here it is... Do you know what that friendly officer told me when I professed to him how confused I was for the citation and while repeatedly asking where the hidden camera was located because I just KNEW that I was being PUNKED, he said...and I quote... "Ignorance is no excuse...enjoy the rest of your visit to your mother-in-law's!" lol, thanks! Well, this is what we are discussing in today's show with the team over at Card Choice. We often use the exact excuse that I gave the friendly officer from Columbus, Ohio when we are talking about breaking laws within our small business, but just as the officer told me, ignorance is no excuse for us breaking any kinds of laws within our business. Before Mary reached out to me about I was breaking all kinds of laws!! I'm proud to say that we have fixed the ones we talk about in today's episode. Card Choice is more than just some merchant service that spam calls your business. In today's episode, Tersh, Ray, Steve, and Mary talk about the 6 MUST DO's for you to stay in compliance when it comes to adding a surcharge to your invoice. Our Deep Dive~ Register with Visa, Master Card, Discover Card, and American Express prior to taking payments. Inform the consumer, and you must be SPECIFIC. 4% Cap Charge everything at once Must be displayed in at least 2 places. ...you'll have to listen to the rest of the episode for these juicy details! RESOURCES Get your free resources by emailing Mary at Learn more about the team and what they have to offer by visiting Learn more about Tersh by visiting Connect with Tersh on social media @tershblissett Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, and is how you learn your client's emotion for free... visit to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! Learn more about Tersh at /episode/index/show/servicebusiness/id/18217157

513. Never Regret Your Work Life Balance by Using The Family Board Meeting Jim Sheils SBM Podcast 03/09/2021

511. How To Live The Self Employed Life w Jeffrey Shaw 02/26/2021

511. How To Live The Self Employed Life w Jeffrey Shaw Tersh talks with Jeffrey Shaw, the author of The Self Employed Life! "But that's in fact, what made me different than all the other photographers is that I actually forgot it was a product. I always said I was selling the intangible you know, the result was photographed and in my case are very large portraits to hang on the wall, major art pieces to hang in a room. So, I mean, the product was a significant result, but I succeeded because it was never the product I was selling, really." -Jeffrey Shaw Jeffrey has been a portrait photographer for 36 years, and he knows more about how to serve clients and how to be self-employed than most. This fact alone could be enough for most people to visit If you are looking to journey out into the entrepreneur world, check out this episode because we cover topics across the board that will help you start your business. In today's episode, Tersh and Jeffrey talk about 6 MUST DO's for you to succeed when starting your own small business. Our Deep Dive~ Stand out by being different Answer unasked questions Learn the emotional triggers of your clients (look below to learn HOW to learn these emotions!) ...you'll have to listen to the rest of the episode for these juicy details! "It's a phenomenal thing when you think about it...like, not only did Starbucks get us to rethink paying three bucks or four bucks for a cup of coffee, but now let's pay for it one hundred dollars in advance before you even drink it." -Jeffrey Shaw RESOURCES Get your free resources here Pick up your copy of the book by visiting Learn more about Tersh by visiting Connect with Tersh on social media @tershblissett Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, and is how you learn your client's emotion for free... visit to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! Learn more about Tersh at /episode/index/show/servicebusiness/id/18099440

510. Who looks at the numbers of the other company before a business acquisition? w Elliott Holland 02/24/2021

510. Who looks at the numbers of the other company before a business acquisition? w Elliott Holland Tersh talks with Elliot Holland from the Guardian Due Diligence! "So at what point do we bring you into the conversation? Is it like, hey, I'm looking at buying this company, they've given me an NDA or a non-disclosure agreement and I've signed it, here are the numbers? Does this make sense or is it after we've already put it in the offer? Because sometimes, like especially first-time people that are buying...maybe it's like your competitor down the street is going out of business or talking about retiring and you want to acquire them and you've never done this process before. When do we bring you in?" -Tersh Elliott has been a part of tons of HVAC and service business acquisitions, and he knows our industry better than most. This fact alone could be enough for most people to reach out to him for his services, but there is so much more to the story! When we are looking to acquire another small business, we oftentimes take the word of the seller, more than we should, as the truth. Sometimes we use the bank's underwriter to tell us that the numbers do not match up correctly, but who could tell us what the business number's really mean? Elliott Holland of Guardian Due Diligence is just that person! Elliott, founder of Guardian Due Diligence is a business buying expert. He has a Harvard MBA, spent 10 years buying companies for himself and others, and now prevents his clients from losing millions buying bad businesses. He’s the guy to hire to guard your money. will go into the background of the business that you are looking to purchase so that you will not be left with crazy surprises or a bad taste in your mouth when it comes to business acquisitions. In today's episode, Tersh and Elliot talk about 5 reasons service business owners fail when it comes to purchasing other businesses. They both speak from personal experiences, and Tersh shares, for the first time on the podcast, his regrets of purchasing IceBound in 2018. Our Deep Dive~ The seller has hundreds or thousands of reasons to lie. The numbers don't lie. There are places these numbers can be hidden, and we share a few of those places... ...you'll have to listen to the rest of the episode for these juicy details! "I tell people all the time you should not be betting against the seller. Somebody who's been in the business for 10 or 20 years absolutely knows it better than you." -Mr. Holland RESOURCES Reach out to Elliott Holland and his team Schedule a time to talk with Elliott and his team on a Friday zoom call on his website. Learn more about Tersh by visiting Connect with Tersh on social media @tershblissett Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, and is how you learn your client's emotion for free... visit to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! Learn more about Tersh at /episode/index/show/servicebusiness/id/18083333

509. What Is The Biggest Challenge Of Starting An HVAC Business w Zach Psioda 02/24/2021

509. What Is The Biggest Challenge Of Starting An HVAC Business w Zach Psioda Tersh talks with Zach Psioda from the HVAC Shop Talk Podcast! "I think a few people have talked about this, where you are a good technical person in HVAC and you believe that the HVAC gods will rain down business on you as appreciation for your progress and success, which doesn't happen." Zack is well known around the air conditioning community for his YouTube channels and multiple podcasts pertaining to the skilled trades, mainly the HVAC industry. He has owned multiple air conditioning businesses in North Carolina over the previous 20 years, and we tap into this experience to ask him to share his largest struggles when it comes to operating a business. In today's episode, Tersh and Zack talk about 5 reasons small business owners fail soon after beginning their heating and air conditioning business. They both speak from personal experiences within the business, and share topics that were never shared with them before they started their businesses! Our Deep Dive~ Being too technical. Not being technical enough. Not seeking the guidance of coaching. ...you'll have to listen to the rest of the episode for these juicy details! The most successful people out there are not half technicians and half owners...they step out of the van and become full owners. RESOURCES Reach out to Zack Psioda via social media Subscribe to HVAC Shop Talk on YouTube Learn more about Tersh by visiting Visit this site to scan your website to show you any errors you may have, and it will show you if you have any content that is copied from your other pages! Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, and is how you learn your client's emotion for free... visit to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! Learn more about Tersh at /episode/index/show/servicebusiness/id/18002987

Service Business Mastery - Business Tips and Strategies for the Service Industry

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