Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service
Ready to revolutionize your home service business? Tune into the Service Business Mastery Podcast! We dive deep into automation and AI, including swarm agents, AI chatbots, and AI voice agents, to help you streamline and optimize your operations. Whether you're in HVAC, plumbing, electrical, or any other home service trade, we cover leadership, marketing, finance, pricing, and HR to give you the edge you need. Click here to transform your business and embrace the future today!
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How Email Became the Secret Weapon for 8-Figure Trades Businesses with Zac Garside
02/26/2025
How Email Became the Secret Weapon for 8-Figure Trades Businesses with Zac Garside
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, recorded live at Business Uncensored Event in Chattanooga, Tennessee. Hosts Tersh Blissett and Joshua Crouch are joined by Zac Garside, Founder of "Done-For-You Email Marketing." They explore the evolving landscape of email marketing within the Service Industry, addressing current trends, challenges, and the critical role of adapting email strategies to Market Changes. 📈🛠 Zac Garside shares expert insights on Improving operational efficiency through tailored email campaigns and the advantages of using AI to enhance customer engagement. This conversation offers valuable tips for service businesses looking to excel in a competitive market by optimizing their email marketing tactics. Timestamps ⏰ 00:00 - Meet Zac Garside: A Glimpse into His Expertise 02:48 - How Education Shapes Email Marketing Trends 09:08 - Debunking Myths in Email Marketing with Zac Garside 13:24 - How AI Enhances Email Marketing Techniques 15:48 - Tackling Email Challenges: Sender Reputation and Shared Ips 20:59 - Top Reasons Why Email Campaigns Fail 31:04 - How Storytelling Transforms Audience Engagement in Email Marketing 36:48 - Zac Demonstrates Live: Crafting Engaging Content 41:18 - Mastering Storytelling in Email Marketing 47:40 - From Emails to Social Media: Creative Content Strategies 49:54 - Navigating Google Ads and Spam Bots: A Digital Dilemma Learn how to automate tasks, save time, and increase your profit. No coding required! Enroll Today - In this episode, here's what you can expect to learn: Discover how tools like Avoca enhance booking rates and operational efficiency. Learn about automating call handling and customer interactions with Zac Garside to save time and resources. Explore the integration of new technologies with a personal touch in customer service. Understand how merging technology with expert knowledge leads to superior outcomes. Uncover strategies for service companies to scale effectively, reduce costs, and improve customer satisfaction with insights from Zac Garside. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn: Website: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links:
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How Time Management & Delegation Transform Contracting Businesses in 2025 | Danielle & Suzanne
02/19/2025
How Time Management & Delegation Transform Contracting Businesses in 2025 | Danielle & Suzanne
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, Recorded live at Business Uncensored 2024, hosts Tersh Blissett and Joshua Crouch sit down with Danielle Putnam and Suzanne Wedeven from The New Flat Rate team. They discuss industry trends, challenges, and the importance of pricing strategy adjustments to cope with market shifts. 📈🛠 Danielle and Suzanne share insights on enhancing operational efficiency through strategic price book updates and the benefits of coaching in navigating these changes. This conversation is filled with practical tips for service businesses aiming to thrive in dynamic conditions. Timestamps ⏰ 03:38 - Introduction to the Episode Along with Guests Danielle Putnam and Suzanne Wedeven. 04:22 - Industry Trends: Sales Decline, Call Volume Impact & Pricing Inflation. 05:51 - Box Replacements vs. Repairs: Pricing Challenges & Automation Solutions 09:25 - Optimizing Business Processes & Time Management Before Automation 13:09 - Boosting Efficiency: Delegation, Virtual Assistants & Performance-Based Pay Considerations. 18:03 - Maximizing Industry Events: The Power of Networking & Effective Strategies 23:14 - Breaking Into Industry Circles: Networking, Planning & Engagement at Events 26:43 - Adapting to Industry Changes: Tech Trends, Experience & Consumer Education 30:53 - Closing Remarks and Appreciation for Event Participation. In this Episode, here's what you can expect to learn: Exploring how tools like Avoca boost booking rates and operational efficiency. Automating call handling and customer interactions to save time and resources. Integrating new technologies while retaining a personal touch in customer service. Merging technology with expert knowledge for superior outcomes. Strategies for service companies to scale effectively and reduce costs while improving customer satisfaction. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn: Website: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links:
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Leadership Hacks for Service Professionals to Drive Growth Through Accountability with Leah Paige
02/12/2025
Leadership Hacks for Service Professionals to Drive Growth Through Accountability with Leah Paige
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this insightful episode, recorded at the Nexstar Event in Orlando, Florida, hosts Tersh Blissett and Joshua Crouch engage with Leah Paige, a customer experience coach with Nexstar. Leah shares her expertise on leadership and coaching within the service industry. They explore the significant impact of embracing failures and learning from them, the integration of AI and automation into service business practices, and the personal anecdotes that highlight the transformative power of personal development on professional success. Leah also highlights the role of NexTeams by Nexstar, a platform that connects coaches and members, fostering collaboration, learning, and continuous growth in a dynamic environment. In this episode, here's what you can expect to learn: The crucial role of personalized coaching and embracing failures in leadership development. Strategies for integrating AI and automation to enhance customer and employee experiences How personal growth directly influences professional performance and service delivery. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Timestamps ⏰ 03:28 Introduction of Leah Paige as the Customer Experience Manager & Real Estate Advisor. 04:29 The challenges and strategies in coaching for service business 06:04 The importance of personality types in coaching 14:55 Practical coaching strategies for service managers 17:57 How attire influences professional performance 20:06 Guest anecdotes on personal and professional growth 28:36 Importance of CSR Coach and Leadership on Service Business 35:43 The role of authenticity and vulnerability in leadership 41:24 Closing thoughts and the importance of continuous learning. Links & References: LinkedIn: Website: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links:
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AI Tools for Service Business Owners to Maximize Profits and Efficiency with Mark Paup
02/05/2025
AI Tools for Service Business Owners to Maximize Profits and Efficiency with Mark Paup
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, recorded at the Nexstar Super Meeting in Orlando, Florida, hosts Tersh Blissett and Joshua Crouch chat with Mark Paup, owner of Golden Rule Plumbing, Heating, Cooling, and Electrical. They explore how AI and automation are revolutionizing the trades industry. ⚙️💡 Mark dives into the cutting-edge tools his company uses to optimize dispatching, streamline business operations, and boost customer engagement. From enhancing scheduling efficiency to overcoming resistance to new technology, this conversation is packed with actionable strategies to help your business grow and stay ahead of the competition. 🚀📈 In this episode, here's what you can expect to learn: How AI-driven tools like Buck are making dispatching smarter and more efficient. Ways to automate operations without losing the human touch in customer service. Strategies to introduce new technology in your business without overwhelming your team. How combining AI with human expertise can boost productivity and customer satisfaction. Practical tips for scaling your service business while keeping costs under control. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn: Email: [email protected] Website: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links:
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How AI Automation is Transforming Customer Service for HVAC and Plumbing Companies with Tyson Chen
01/29/2025
How AI Automation is Transforming Customer Service for HVAC and Plumbing Companies with Tyson Chen
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Tyson Chen, Co-Founder of Avoca AI, to discuss how technology is transforming the service industry. 📞💡 Tyson dives into the innovative tools Avoca offers, helping businesses improve booking rates, streamline operations, and deliver exceptional customer service. From automating everyday tasks to reducing call center overhead, this conversation is packed with actionable strategies to enhance efficiency and drive growth in your business. 🚀📈 In this episode, here's what you can expect to learn: - How modern tools like Avoca are helping businesses increase booking rates and improve efficiency. - The benefits of automating call handling and customer interactions to save time and resources. - Strategies for introducing new technologies into your business while maintaining a personal touch. - Insights into combining technology and human expertise to deliver better results. - How service companies are scaling and cutting costs while enhancing customer satisfaction. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn: Email: [email protected] Website: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links:
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Redefining Customer Service with AI Tools for Call Centers & Operators | Boris Valkov & Dave Schmidt
01/22/2025
Redefining Customer Service with AI Tools for Call Centers & Operators | Boris Valkov & Dave Schmidt
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, host Tersh Blissett is joined by Boris Valkov, CEO of Lace, and Dave Schmidt, Director of Operations at Frederick Air, to explore the transformative impact of AI in the service industry. 🤖📞 Boris shares cutting-edge insights into how Lace's AI-driven platform uncovers lost revenue and optimizes call center performance, while Dave reveals real-world results from implementing these tools in his HVAC business. From boosting booking rates to creating a data-driven culture, this conversation is a goldmine of strategies for service business leaders aiming to scale and innovate. 💡📈 In this episode, here's what you can expect to learn: How AI-driven tools like Lace are uncovering lost revenue opportunities in call centers. The role of actionable data in improving booking rates and making smarter decisions. Strategies to create a technology-friendly culture that drives business success. Insights into hybrid operations with AI agents for better customer experiences. A deep dive into how Frederick Air boosted booking rates from 75% to 98%. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn: Website: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links:
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Membership Strategies for HVAC Professionals to Boost Customer Retention with Billy Stevens
01/15/2025
Membership Strategies for HVAC Professionals to Boost Customer Retention with Billy Stevens
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Billy Stevens, founder of Sera Systems and a pioneer in revolutionizing the service industry. 🚀💡 Drawing on his decades of experience in HVAC and plumbing, Billy unpacks how to optimize business operations, transition to membership models, and leverage hyperlocal branding to drive growth. From the power of AI-driven efficiency to strategies for retaining customers, this conversation is packed with practical insights to help service professionals thrive in today’s competitive landscape. 🔧📈 In this episode, here's what you can expect to learn: How to transition from selling products to building long-term customer relationships. The key differences between traditional maintenance plans and membership models—and why the latter is a game changer. Practical strategies to boost booking efficiency and improve first-call resolution rates. How hyperlocal branding and community events can transform your customer acquisition strategy. A sneak peek into how AI-driven tools, like Sera, are shaping the future of the service industry. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn: Website: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links:
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How to Convert More Leads into Paying Customers with Kevin LeSage and Jonathan Torrey
01/08/2025
How to Convert More Leads into Paying Customers with Kevin LeSage and Jonathan Torrey
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Kevin LeSage, CEO of SearchLight and Jonathan Torrey, Director of Marketing at SearchLight. A cutting-edge analytics platform for the service industry. 📊💡 With backgrounds in digital marketing and a passion for operational excellence, Kevin and Jonathan share how Searchlight connects marketing efforts directly to revenue, helping contractors optimize their investments and streamline operations. From addressing unsold estimates to leveraging technician performance data, this episode is packed with actionable strategies to help service businesses thrive in today’s competitive market. 🚀🔧 In this episode, here's what you can expect to learn: How to use data analytics to connect marketing investments directly to revenue. The limitations of traditional metrics like cost-per-lead and the importance of customer acquisition costs. Strategies to capitalize on unsold estimates and convert them into revenue. The role of data in bridging marketing and operational inefficiencies. Insights into future trends, including technician performance metrics and advanced CRM integrations. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn: Website: Explore Jonathan Torrey's blog for data-driven insights: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links:
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The Secret to Calculating True Billable Hours for Contractors with Ruth King
01/01/2025
The Secret to Calculating True Billable Hours for Contractors with Ruth King
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this insightful episode, hosts Tersh Blissett and Joshua Crouch are joined by financial expert Ruth King to tackle one of the most pressing challenges for contractors: mastering the financial side of their business. Ruth, an accomplished author, speaker, and advisor, shares practical strategies to improve profitability, manage overhead, and avoid common mistakes that can cost your business dearly. If you’ve ever struggled to understand your finances or wondered how to make your business more profitable, this episode is for you. Ruth provides clear, actionable advice that you can implement immediately to start seeing results. She also provides a two-day, on-site training program “Building Profit and Wealth School”. Register Now: In this episode, here's what you can expect to learn: Why billable hours are the cornerstone of revenue generation for contractors. How to avoid the most common financial mistakes that could cost your business thousands. The role of inventory management in boosting business valuation and ensuring accurate financial reporting. Practical tips for calculating overhead costs and net profit per billable hour. How to design a maintenance program that is profitable and sustainable. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn: Website: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links:
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Why I Coach My Competition and Invite Them Into My Business with Tommy Mello
12/26/2024
Why I Coach My Competition and Invite Them Into My Business with Tommy Mello
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, hosts Tersh Blissett and Joshua Crouch are joined by , founder of at the Home Service Freedom Event 2024. Tommy is a recognized leader in the home service industry. 🚀 He shares his journey of building a multimillion-dollar business, emphasizing the power of strong vendor relationships, leveraging technology, and fostering a culture of giving back. From scaling his business to prioritizing personal health for leadership clarity, Tommy offers actionable insights for service business owners looking to scale and succeed. In this episode, here's what you can expect to learn: How Tommy scaled A1 Garage Door Service into a multimillion-dollar business. Why giving back and building partnerships drive industry success. The role of personal health in effective leadership. Key tech tools that streamline operations in service businesses. How to adopt a growth-focused mindset to stay competitive. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn: Website: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links:
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Why AI Will Be the Biggest Technological Revolution of Our Lifetime with Boris Valkov
12/18/2024
Why AI Will Be the Biggest Technological Revolution of Our Lifetime with Boris Valkov
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, hosts Tersh Blissett and Joshua Crouch sit down with Boris Valkov, Co-Founder & CEO of Lace, live from the Service World Expo 2024 in Orlando, to explore how AI is revolutionizing service-based businesses. 🤖📊 Boris, an expert in AI and former member of Meta’s PyTorch team, shares actionable insights on leveraging AI to optimize call center performance, boost booking rates, and increase revenue without extra marketing spend. He also discusses the future of AI-driven tools, balancing innovation with simplicity, and redefining operations in the service industry. 🚀✨ In this episode, here's what you can expect to learn: Why AI is set to revolutionize service businesses and transform call centers. Practical ways to leverage AI for real-time call data analysis and team coaching. Steps to improve booking rates and revenue without additional marketing spend. The importance of fast product iterations and simplified AI implementations. Future trends in AI-driven tools reshaping traditional business operations. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn: Website: Book a demo at Lace.AI to see how their AI solutions compare to what you’re using today: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links:
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How to Transform Your Business with Disney-Style Customer Experience Strategies with John Formica
12/11/2024
How to Transform Your Business with Disney-Style Customer Experience Strategies with John Formica
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, hosts Tersh Blissett and Josh Crouch are live from Service World Expo 2024, joined by John Formica, a former Disney leader and expert in customer experience transformation. 🎢✨ Drawing from over 30 years in the service and hospitality industry, including a decade at Disney Resorts, John shares how businesses can create magical moments for customers, build loyalty, and foster a thriving team culture. From leveraging Disney’s “plus one” philosophy to hiring for cultural fit, this conversation offers actionable insights to help service professionals stand out in a competitive market. 🌟💼 In this episode, here's what you can expect to learn: How to design customer experiences that build loyalty and stand out from competitors. The difference between customer service and creating memorable customer experiences. Actionable tips from Disney’s “plus one” strategy to enhance service delivery. How leadership influences culture and drives team performance. Best practices for hiring employees who align with your company values. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn: Website: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links:
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How AI Can Keep Your Business Competitive and Meet Customer Demands with Rocky Ozaki
12/04/2024
How AI Can Keep Your Business Competitive and Meet Customer Demands with Rocky Ozaki
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Rocky Ozaki, founder of Now of Work, live from the Nexstar Super Meeting, to discuss how AI is reshaping the future of work, especially for service-based businesses. 🤖📈 Rocky Ozaki, a digital transformation expert, shares practical insights on adopting AI to streamline operations, improve decision-making, and enhance customer interactions. Speaking at the Nexstar event, he highlights strategies to balance automation with human touch while staying ahead of emerging tech trends like IoT, 5G, and blockchain. 🚀✨ In this episode, here's what you can expect to learn: Why adopting AI is crucial for staying competitive in service industries. Steps to introduce AI gradually without overwhelming teams. Balancing automation with a human touch for customer trust. Using AI-driven tools to improve efficiency and customer service. Future AI trends, from smarter decision tools to advanced automation. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn: Website: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links:
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How HVAC Contractors Overcome Regulatory Roadblocks for Quality Service with Terry McIver
11/27/2024
How HVAC Contractors Overcome Regulatory Roadblocks for Quality Service with Terry McIver
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, host Tersh Blissett is joined by , seasoned editor at , to explore the latest shifts in the HVAC industry and the power of community among trade professionals. 🔧📈 With over 18 years in trade publishing, Terry shares his insights on how podcasting and industry events have helped contractors connect, learn, and adapt to new technologies and regulatory changes. They also discuss the growing role of AI in content creation and the challenges of navigating digital transformation in the HVAC world. Contracting Business remains dedicated to providing valuable information and support for HVAC professionals, helping them thrive in a rapidly evolving industry. 🌍💼 In this episode, here's what you can expect to learn: How technology and regulations are reshaping the HVAC industry. The early days of HVAC podcasting and its impact on the contractor community. Networking benefits of events like BDR for industry growth and learning. The role of AI in content creation and managing misinformation in HVAC. Terry McIver’s insights on running a trade publication and the value of reliable information. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn: Website: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links:
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How AI Boosts Productivity and Streamlines Operations in Service Industries with Jonathan Mast
11/20/2024
How AI Boosts Productivity and Streamlines Operations in Service Industries with Jonathan Mast
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Jonathan Mast, founder of White Beard Strategies, a company focused on helping small businesses work smarter with AI. 🧠🤖 With nearly two decades in digital marketing, Jonathan now specializes in using AI tools like ChatGPT, Claude, and Gemini to streamline business operations and empower teams. His expertise in prompt engineering and AI-driven solutions supports business owners in cutting down on routine tasks, creating effective SOPs, and improving response times. White Beard Strategies is dedicated to helping businesses stay competitive by adopting AI tools that simplify processes and improve overall effectiveness. 🚀📈✨ In this episode, here's what you can expect to learn: How AI can help small businesses save time on routine tasks and boost team productivity. Practical tips for using AI to create clear, effective SOPs, making training and processes easier. The growing importance of prompt engineering and how it helps get the best results from AI tools. Ways to use AI for quicker response times and better customer interactions. Insights on adopting AI without affecting job security, creating a supportive environment for team members. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn: Website: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links:
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From HVAC Technician to Entrepreneur Scaling Blue-Collar Businesses with Matt Murray
11/13/2024
From HVAC Technician to Entrepreneur Scaling Blue-Collar Businesses with Matt Murray
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Matt Murray Founder and CEO of Blue Collar King Coaching & Consulting, known as the “Blue Collar King,” a leading voice in business coaching for service-based industries. 🛠️💼 With more than 20 years of hands-on experience in the HVAC and mechanical sectors. Matt’s expertise in leadership development, personal growth, and strategic business systems equips contractors with the tools to build strong company cultures and drive sustainable growth. Through his “Blue Collar King” Blueprint, Matt helps service business owners navigate challenges and achieve lasting success in a competitive industry. 🔍🚀📈 In this episode, here's what you can expect to learn: How effective leadership and personal growth drive long-term business success Practical strategies for transitioning from technician to business owner The impact of self-awareness on overcoming business challenges and self-sabotage Techniques for building a company culture that supports team growth and retention How Matt’s “Blue Collar King” Blueprint empowers service contractors with tools for sustainable growth If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: Linkedin: Website: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links:
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Scaling Your Home Service Business with AI-Powered Customer Support with Bradley Scruggs from Zyratalk
11/06/2024
Scaling Your Home Service Business with AI-Powered Customer Support with Bradley Scruggs from Zyratalk
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Bradley Scruggs, Chief Marketing Officer and Co-founder of ZyraTalk, a company transforming customer engagement with AI technology for home service businesses. 🤖📞 Bradley Scruggs brings nearly ten years of experience in the home service industry. His expertise in AI-powered voice assistants helps contractors reduce missed calls, streamline customer interactions, and boost operational efficiency. ZyraTalk specializes in solutions that allow HVAC and home service companies to capture leads, improve customer satisfaction, and stay competitive in today’s market. 🚀📈✨ In this episode, here's what you can expect to learn: How AI voice technology can reduce missed calls and improve customer satisfaction. Best practices for customizing AI to handle unique business needs and FAQs. The role of AI in transforming traditional answering services for home service businesses. Insights into integrating AI with CRMs to streamline bookings and dispatching. Future trends in AI for outbound calling and how businesses can stay compliant with regulations. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn: Website: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links:
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How to Run a Successful HVAC Company and Grow From Startup to $1 Million in Revenue
10/30/2024
How to Run a Successful HVAC Company and Grow From Startup to $1 Million in Revenue
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Ken Hale and Jake Deputy from Complete Comfort Heating, Air & Plumbing, a company dedicated to HVAC solutions and business growth in the contracting space. 🔧📈 Ken Hale, Founder of Complete Comfort, has over 20 years of experience in the HVAC industry. Together with his business partner and General Manager, Jake Deputy, they have transformed Complete Comfort through a focus on operational consistency and team leadership. They share how they have overcome growth challenges, created a collaborative culture, and built a sustainable business model that thrives, even through seasonal fluctuations. 💡🤝🚀 In this episode, here's what you can expect to learn: How Ken and Jake broke through business growth plateaus with a focus on consistency and small operational changes. The importance of building a strong, aligned team culture to drive motivation and performance. Practical strategies for balancing operational control while empowering your team leaders. Proven tactics for maintaining steady revenue during seasonal slowdowns through outbound marketing and customer conversion techniques. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links:
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Customer Loyalty Strategies for Service Business Owners to Boost Retention with Justin Riley
10/23/2024
Customer Loyalty Strategies for Service Business Owners to Boost Retention with Justin Riley
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Justin Riley, President of UpFrog, a company revolutionizing marketing and lead generation for service-based businesses. 📊💻 Justin Riley brings over 20 years of experience in contracting and marketing to the table. His expertise in transparent pricing and lead-capturing strategies is helping contractors improve customer engagement and boost conversions. UpFrog specializes in tools that empower HVAC and home service companies to build trust with clients and stay ahead in a competitive market. 🔍📈✨ In this episode, here's what you can expect to learn: How transparent pricing can boost customer engagement and trust. Practical strategies for converting leads through targeted marketing. The value of empathy in customer interactions and its impact on long-term business success. Techniques for capturing leads at different stages of the customer journey. How UpFrog's online pricing systems can help contractors stay competitive in today’s market. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links:
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Building a Million-Dollar Service Business From Door Knocking with Zach Jones & Dalton Hadley
10/16/2024
Building a Million-Dollar Service Business From Door Knocking with Zach Jones & Dalton Hadley
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, we are excited to feature and from , two rising stars in the HVAC industry. Zach and Dalton have built their business from the ground up, growing rapidly in just 18 months by staying debt-free and using innovative strategies to drive customer growth. 🚀💡 These two entrepreneurs share their journey from starting with $13,000 to scaling their company across multiple locations, offering valuable insights into low-budget marketing, reinvesting profits, and building a high-performance team. 💼🏗️ In this episode, here's what you can expect to learn: Zach and Dalton's journey from starting their HVAC business with just $13,000 to becoming successful entrepreneurs. How to grow a small HVAC business while staying lean and debt-free. Innovative marketing strategies like door knocking, referrals, and leveraging Google My Business for rapid growth. The importance of reinvesting profits into the business to fuel expansion and improve operations. Practical tips on building a high-performance team and knowing when to make key hires to scale your business. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn Accounts: Website: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links:
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How to Finance Home Services for Clients with Bad Credit with Thomas Murphy - IHCS Finance
10/09/2024
How to Finance Home Services for Clients with Bad Credit with Thomas Murphy - IHCS Finance
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, the hosts Tersh Blissett and Joshua Crouch are joined by Thomas Murphy from IHCS Finance, a company specializing in HVAC and home improvement financing solutions. 🏠📈 Thomas Murphy, Director of Finance for Air Around the Clock and Co-Founder of IHCS Finance, has over 35 years of experience in the credit and finance industry. He specializes in helping contractors offer financing to customers with challenging credit situations, thus enabling contractors to close more deals and boost their revenue 💡🛡️🚀 In this episode, here's what you can expect to learn: The role of financing in growing a small contractor's business. Navigating credit challenges in HVAC and home improvement financing. How to increase approval rates for customers with low FICO scores. Lease-to-own programs for financing big-ticket items like HVAC systems and water heaters. How IHS Finance can act as a back-office finance department for contractors. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links:
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The Future of HVAC with AI Driven Air Quality Monitoring with Kevin Hart
10/02/2024
The Future of HVAC with AI Driven Air Quality Monitoring with Kevin Hart
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! . In this episode, we are excited to feature Kevin Hart, founder of HAVEN IAQ, a leader in indoor air quality monitoring systems. 🌬️🏠 Kevin has dedicated his career to improving air quality solutions for HVAC contractors, helping them optimize indoor environments, reduce customer issues, and drive business growth. He shares insights into how advanced monitoring and AI-driven automation can revolutionize the HVAC industry. 💡📊🚀 In this episode, here's what you can expect to learn: Kevin Hart’s transition from the trades to entrepreneurship and air quality technology. The critical importance of indoor air quality monitoring in the HVAC industry. How HAVEN IAQ is revolutionizing the HVAC market with its cutting-edge air quality solutions. Key challenges businesses face in implementing new tech and how to overcome them. The impact of AI and automation on HVAC systems and customer experience management. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links:
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The Secret to Explosive Business Growth by Mike Michalowicz !
09/25/2024
The Secret to Explosive Business Growth by Mike Michalowicz !
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! . In this episode, we’re thrilled to feature Mike Michalowicz, renowned author and business expert, who has helped countless small businesses unlock their true potential. 💼📊 Whether you're stuck at the $1 million mark or looking to scale further, Mike’s insights will give you the roadmap to turn challenges into opportunities and grow sustainably. 🔑🌟 In this episode, here's what you can expect to learn: The importance of adjusting pricing to enhance customer perception How to identify and leverage your business's Queen Bee Role (QBR) How to quickly turn struggling businesses profitable The importance of adjusting pricing to enhance customer perception The benefits of empowering your team for faster decisions If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links:
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What makes a great insurance agent with Matthew Abbott!
09/18/2024
What makes a great insurance agent with Matthew Abbott!
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! . In this episode, we are excited to feature Matthew Abbott from the Abbott Family Agency, a leading expert in insurance solutions for small businesses, particularly in the home services sector. 🏠📈 Matthew has dedicated his career to revolutionizing the way small businesses manage healthcare benefits, offering innovative strategies to save on premiums while providing comprehensive coverage. 💡🛡️🚀 In this episode, here's what you can expect to learn: Matthew Abbott's unique journey from military service to becoming an insurance expert. How small businesses with fewer than 50 employees can navigate healthcare benefits effectively. Innovative strategies for saving on insurance premiums while providing comprehensive employee coverage. The importance of having a well-structured benefits package to attract and retain top talent in the home services industry. Practical tips for small business owners on customizing insurance offerings to meet their team's needs. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links:
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Mastering the Service World Expo-Tips from Industry Leaders on Maximizing Your Experience!
09/11/2024
Mastering the Service World Expo-Tips from Industry Leaders on Maximizing Your Experience!
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! . In this episode, we sit down with Tom Peregrino, President at Service Nation, Jim Hinshaw the vice President at Service Nation & Chris Michel the training Director at Service Nation, three seasoned professionals in the HVAC and service business industry. They share their extensive experience in business leadership, team management, and the importance of strategic planning for business growth. They also highlight the value of networking and learning opportunities at industry events like the upcoming Service World Expo 2024. In this episode, here's what you can expect to learn: The benefits of attending industry expos and how to maximize your experience. Effective strategies for scaling your service business. Leadership and team management tips from seasoned professionals. How to implement actionable business strategies and foster a culture of growth. The role of networking and continuous education in achieving long-term business success. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links:
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Mastering Technology and Business Shifts in Home Services with Julian Scadden!
09/04/2024
Mastering Technology and Business Shifts in Home Services with Julian Scadden!
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! . In today's episode, we are excited to have Julian Scadden, CEO of Nexstar Network, as our special guest! 🚀✨ Julian shares his extensive experience in the service industry and how Nexstar Network helps businesses excel with proven strategies for growth and success. 💼🔧 In this episode, here's what you can expect to learn: How Nexstar Network supports home service businesses in adapting to new technologies and industry changes. The critical role of maintaining consistent business principles amidst rapid technological advancements. Insights into the upcoming Super Meeting and what attendees can expect to gain from participating. Strategies for leveraging technology to enhance operational efficiency and customer service in home service businesses. The importance of being selective about adopting new technologies and partnering with trusted advisors. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links:
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Unlock Double Growth Secrets in Profit With Joe Crisara !
08/28/2024
Unlock Double Growth Secrets in Profit With Joe Crisara !
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! . In this episode, we're thrilled to feature Joe Crisara, America's HVAC, Plumbing & Electrical Contractor "Service Sales Coach" and author of the impactful book What Should We Do? 📚✨ Joe has dedicated his career to transforming the service industry with his innovative sales strategies, helping contractors across the nation double their profits and elevate their businesses. 💡🔧🚀 In this episode, here's what you can expect to learn: The origin and impact of Joe Crisara’s famous phrase, "What Should We Do?" How to overcome financial challenges in your business by offering strategic choices to customers. The importance of taking consistent action and learning from every outcome. Why contractors should consider writing a book or starting a podcast to build credibility. The role of mentors in achieving long-term business success. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links:
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Mastering the Art Of Online Reputation With Chris Lollini
08/21/2024
Mastering the Art Of Online Reputation With Chris Lollini
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! . In this episode, we sit down with Chris Lollini, the founder of Reputation Igniter, who brings his wealth of experience in digital marketing, particularly for HVAC and home service businesses. Chris's leadership, Reputation Igniter has become a go-to resource for enhancing online presence through effective reputation management strategies. In this episode, here's what you can expect to learn: The evolution and benefits of focusing on online reputation management. Key strategies for simplifying digital marketing for small businesses. The significance of maintaining an active and positive Google Business Profile. How to foster customer relationships that lead to consistent positive reviews. The role of simplicity and focus in achieving long-term business success. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links:
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Unveil the secrets of success with Brad Hone!
08/14/2024
Unveil the secrets of success with Brad Hone!
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! . In this episode, we're excited to welcome Brad Hone, Senior Vice President of Sales at Air Scrubber. 🌬️🌟 Under Brad's leadership, Air Scrubber has become renowned for its innovative air purification solutions, improving indoor air quality and promoting healthier living spaces. 🏠🌿✨ In this episode, here's what you can expect to learn: The development and benefits of air scrubber technology. Key strategies for maintaining integrity in business. The significance of accountability in company culture. The role of call by call management in optimizing business operations. The value of shared learning through mastermind groups. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: Air Scrubber This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links:
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How Private Equity Manipulate the Economy, Why it Affects Trade Businesses and how to Navigate it with Jawad Olabi
08/07/2024
How Private Equity Manipulate the Economy, Why it Affects Trade Businesses and how to Navigate it with Jawad Olabi
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! . In this episode, we're excited to welcome Jawad Olabi, Managing Partner at ServicePro CFO. 🌟🤝 Under Jawad's leadership, ServicePro CFO has become renowned for its expertise in financial and operational consulting, helping businesses optimize strategies and achieve sustainable growth. 🚀💼✨ In this episode, here's what you can expect to learn: How low-interest rates have fueled private equity activity and their impact on trade firms. Understanding the risks and strategies involved in private equity investments. The benefits of having a strong service department in trade businesses. Insights into entrepreneurship through acquisition trends and its effects on the trade industry. The importance of having good representation when negotiating deal structures with private equity firms. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links: - 10 Percent off!
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