Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

Ready to revolutionize your home service business? Tune into the Service Business Mastery Podcast! We dive deep into automation and AI, including swarm agents, AI chatbots, and AI voice agents, to help you streamline and optimize your operations. Whether you're in HVAC, plumbing, electrical, or any other home service trade, we cover leadership, marketing, finance, pricing, and HR to give you the edge you need. Click here to transform your business and embrace the future today!

How most home service businesses are misled by CPAs with Kristen Deese 05/07/2025

How most home service businesses are misled by CPAs with Kristen Deese Learn how to automate tasks, save time, and increase your profit. No Coding required! 👉 Enroll Today - ---------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, hosts Tersh Blissett and Josh Crouch chat with Kristen Deese, who is the Chief Financial Officer at The Virtual CFO for the Trades, Paradise Home Services, and AGS Installations, INC. Kristen shares how running home service businesses with her husband led her to help other owners understand their numbers. She explains why knowing the difference between a CPA and a CFO is key to making smart money moves. Kristen also talks about fixing cash flow issues, training teams on KPIs, and building profit the right way. Her simple advice helps business owners grow with confidence. This talk covers key points like knowing your numbers, training your team to hit KPIs, and fixing cash flow problems early. Kristen shares why understanding the role of a CFO is so important and how better money habits help grow a strong business. She explains how owners can feel more confident by using clear financial reports and staying focused on real profits. In this episode, here's what you can expect to learn: How Real-World Experience Wins: Kristen’s path from running service businesses to becoming a Virtual CFO. Why Knowing Your Numbers Matters: Learn the power of reading reports and using them daily. Fixing Cash Flow Problems: Kristen shares simple ways to avoid money mistakes that hurt growth. The CFO vs CPA Difference: See why having the right financial help changes everything. Tracking KPIs for Success: Learn how clear goals and simple tracking can grow your business fast. Timestamps ⏰ 00:00 - Recap of the Episode 02:56 - Meet Kristen Deese: From Trades to Virtual CFO for Home Services 06:40 - What Business Owners Don’t Know About Their Numbers 08:15 - CPA vs CFO: What’s the Real Difference? 11:21 - The Pain of Big Tax Bills and How to Avoid Them 17:02 - Cash Flow Mistakes and Profit First Struggles 18:15 - When to Hire a Bookkeeper, CPA, or CFO 22:20 - Avoid Negative CFOs and Keep the Right Perspective 24:51 - The Three Reports Every Business Owner Should Watch 30:51 - Why P&Ls Can Look Good but Bank Accounts Don’t 33:12 - Kristen’s Power Profit Workshop: What to Expect 36:31 - Teaching KPIs and Getting Teams to Hit Their Goals 37:45 - Working with Your Spouse: Lessons from Kristen and Tersh If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn: Website: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links: /episode/index/show/servicebusiness/id/36433660

HVAC Hiring & Leadership Tactics That Built a 90% Retention Rate & Leveraged AI - Dustin Van Orman 04/30/2025

HVAC Hiring & Leadership Tactics That Built a 90% Retention Rate & Leveraged AI - Dustin Van Orman Learn how to automate tasks, save time, and increase your profit.No coding required! 👉 Enroll Today - ---------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, recorded live at Rilla Masters 2025 in Las Vegas, hosts Tersh Blissett and Josh Crouch chat with Dustin Van Orman, Marketing Manager and President of Business Development and M&A at Any Hour Services - Electrical, Plumbing, Heating & Air.They explore how Dustin’s early love for fixing things led him to HVAC and owning businesses. He shares how weekly leadership training and a strong team culture helped keep 90% of employees. Dustin also talks about private equity, offering tips on how to make smart choices and keep your business values. His simple advice helps others grow without losing what matters most. This talk covers key points like weekly leadership training, keeping a strong work culture, and holding on to great team members, and big parts of growing a solid business. Dustin shares why choosing the right private equity deal matters and how staying true to your values helps build lasting success with your team. In this episode, here's what you can expect to learn: How a Childhood Hobby Sparked a Career: Dustin’s love for fixing things led him into HVAC and business. Keeping Great Employees: Learn how weekly leadership training helps keep 90% of staff. Smart Private Equity Choices: Dustin shares how to choose the right deal without losing your values. From Tech to Business Leader: Hear Dustin’s story of learning by doing and growing along the way. Building a Winning Team: See how trust and culture lead to a strong and lasting team. Timestamps ⏰ 00:00 - Recap of the Episode 04:04 - Meet Dustin Van Orman and His HVAC Roots 06:26 - From Fixing Bikes to Building a Business 07:52 - How Childhood Hobbies Shape Great HVAC Technicians 11:07 - The Moment That Changed Dustin’s Career Path 14:19 - The “Just the Service Guy” Story, Journey, and What Changed 16:57 - Turning a Near-Death Ice Accident into Life-Changing Lessons and Direction 23:47 - Why Any Hour Has 90% Employee Retention 26:31 - Leadership Training and Weekly Team Growth 33:21 - How Strong Culture Drives Team Loyalty 35:56 - Dustin’s Thoughts on AI and Business Tools 42:01 - Advice on Choosing the Right Tools and Learning from Successful Operators 44:01 - Recruiting Tips from Gas Stations to Sidewalks 47:47 - Real Talk About Private Equity in the Trades 50:08 - Advice for Business Owners Facing Big Decisions 54:06 - What Makes a Good PE Partner and Smart Growth 57:43 - Defining Alignment in Business Partnerships and the Importance of Education If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn: Website: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links: /episode/index/show/servicebusiness/id/36298110

How ChatGPT and Other AIs Are Changing SEO Forever with Mike Venidis 04/23/2025

How ChatGPT and Other AIs Are Changing SEO Forever with Mike Venidis Learn how to automate tasks, save time, and increase your profit. No coding required! 👉 Enroll Today- ---------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, recorded live at the Real Masters 2025 event in Las Vegas, hosts Tersh Blissett and Josh Crouch sit down with Mike Venidis, Chief Experience Officer of RYNO Strategic Solutions, LLC. They discuss Mike’s inspiring journey from surviving a traumatic event to becoming a digital marketing leader in the home services industry. The conversation explores the rapid rise of AI in search, the importance of trust and reputation in the digital world, and how businesses can stay visible and relevant. Mike also shares actionable tips on using creativity, strategy, and tech adaptation to build a lasting brand presence. This discussion highlights key elements such as adapting to AI-driven search trends, building digital trust, and managing online reputation, crucial strategies for staying competitive and ensuring long-term business visibility. In this episode, here's what you can expect to learn: Turning Hardship Into Purpose: Hear how Mike Venidis used life challenges to fuel his passion and leadership. Getting Ahead with AI: Learn how AI tools are changing search and why adapting early gives you the edge. Trust Is Everything: Discover why being honest and real online helps you win with customers. Be Seen Everywhere: Understand why showing up on multiple platforms boosts your brand’s impact. Smart Marketing Moves: Get tips on using AI, reputation tools, and the right platforms to grow your business. Timestamps ⏰ 00:00 - Episode Recap 03:25 - Meet Mike Venidis and His Journey from Trauma to Tech 05:45 - Life After Being Shot: Resilience and Purpose 09:33 - The Rise of AI in Search and Why It Matters 11:51 - Understanding AI Sources and Trust in Digital Platforms 15:49 - Comparing AI Tools: ChatGPT, Claude, and Perplexity 20:36 - Apple, Google, Bing, and the Battle for AI and Map Data 25:09 - Deepfakes, Tech Fears, and Data Sourcing Concerns 28:36 - Device and Map Differences Across Platforms, Apple, OpenAI, and the Market Gap 30:03 - Apple Maps, Yelp, and Ignored Opportunities 34:09 - Understanding Tech Alliances and Defaults 36:51 - Fear Mongering or Real Threat? Staying Ahead 39:07 - TikTok as a Search Tool and Content Discovery, and the power of repetition and Rule of Seven 42:21 - TikTok Trends and Brand Awareness via Creativity 44:26 - Closing Thoughts and Mike’s Final Message If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn: Website: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links: /episode/index/show/servicebusiness/id/36243795

How AI Is Revolutionizing HVAC Businesses by Automating SOPs and Preventing Costly Mistakes 04/16/2025

How AI Is Revolutionizing HVAC Businesses by Automating SOPs and Preventing Costly Mistakes Learn how to automate tasks, save time, and increase your profit. No coding required! 👉 Enroll Today- ------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, recorded live at AHR 2025 in Orlando, hosts Tersh Blissett, Co-Founder and Chief Experience Officer at Trade Automation Pros, and Joshua Crouch the Founder of Relentless Digital Marketing Solutions, explore the use of AI and automation in the service industry. They discuss the complexities of integrating technology into traditional business models and maintaining core operational processes. Tersh and Josh share valuable insights on optimizing customer service and internal workflows, the importance of process optimization, and their personal experiences with digital marketing tools, offering practical advice on leadership and adapting to technological changes. This discussion highlights key elements such as optimizing business processes using AI, maintaining core operational efficiencies during technological integration, and ensuring effective customer engagement and employee adaptation, essential for long-term business success. In this episode, here's what you can expect to learn: Tech-Driven Growth: How service businesses use AI and automation to adapt and thrive. Leadership in Transition: Managing change and communication in the era of technology. Strategy Meets Emotion: Balancing automation with emotional intelligence for success. Insights into Action: Leveraging digital expertise for strategic business planning. Building Resilience: Sustaining business through core processes and customer engagement. Timestamps ⏰ 00:00 - Episode Introduction 04:03 - Background and Experience with AI in Service Industries 06:00 - Phone Tap: Using AI Call Analysis to Uncover Booking Gaps and Max Lead Conversion 08:14 - Optimizing, Automating, and Delegating: Transforming Processes for Efficiency 12:23 - Recording and Refining Processes: Ensuring Scalability and Flexibility for Any Situation 13:56 - Benefits of Automation in Customer Service and Marketing 17:15 - Embracing the Four-Hour Workweek Mindset: Balancing Automation and New Priorities 20:47 - Calculating Time Savings Through Automation: The Power of Task Efficiency 23:39 - When Not to Automate: Key Customer Journey Moments 29:53 - AI Note-Takers: Streamlining Service Calls and Detailed Recordings for Efficiency 33:42 - Simplifying SOPs with ChatGPT: Automating and Customization for Your Business 42:58 - Implementing SOPs with Your Team: Training, Buy-In, and Consistent Review If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn: Company Details: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links: /episode/index/show/servicebusiness/id/36080165

How Private Equity, AI and Branding Are Transforming HVAC Businesses in 2025 with Samantha Brazie 04/09/2025

How Private Equity, AI and Branding Are Transforming HVAC Businesses in 2025 with Samantha Brazie Learn how to automate tasks, save time, and increase your profit.No coding required! 👉 Enroll Today- ------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, recorded live at the BDR Spark 2025 event, hosts Tersh Blissett and Joshua Crouch speak with Samantha Brazie, General Manager at Progressive Heating, Air and Plumbing. They explore the complexities of navigating the HVAC industry amidst the challenges of private equity acquisitions and maintaining a family-owned business ethos. Samantha shares valuable insights on preserving company culture, the importance of community engagement, and her personal journey from telemarketer to general manager, offering practical advice on leadership and adapting to market changes. This discussion highlights key elements such as maintaining company values amidst industry shifts and ensuring sustained community involvement and employee satisfaction, essential for long-term business success. In this episode, here's what you can expect to learn: How Family Businesses Stay Strong: Learn how smart decisions help family-owned businesses grow and stay stable, even with big industry changes. Leading in Tough Times: See how Samantha Brazie handles important roles and keeps communication open during major shifts. Mixing Strategy with Emotion: Understand why balancing smart planning with emotional intelligence is key to business success. Using Experience to Grow: Find out how deep industry knowledge and careful planning lead to better business strategies. Building a Strong Business: Learn how company culture and community support can help businesses last and succeed. Timestamps ⏰ 00:00 - Episode Recap 03:32 - Samantha Brazie's Background in HVAC and Transition from the Restaurant Industry 06:12 - Challenges and Values in Non-Owner Roles within a Company 09:08 - Impact of Private Equity on Company Culture and Retaining Family-Owned Business Values in a Competitive Market 09:46 - Acquiring Talent and Managing Consistency Amidst Workplace Changes Post-Private Equity 12:04 - Optimizing Hiring Processes and Company Culture with AI, Values Alignment, and Theft Prevention 13:49 - Enhancing HVAC Efficiency and Community Engagement Through Technology and Branding Strategies 19:26 - Balancing Business Needs with Community Support to Maximize Marketing Impact 20:48 - Brand Awareness and its Influence on Business Operations 24:10 - Networking and Learning at Industry Events 31:40 - The Importance of Coaching for Professional Accountability and Growth If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn: Website: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links: /episode/index/show/servicebusiness/id/35912655

Home Service Expansion Tips for Building a Multi-Location Company with Austin Helms 04/02/2025

Home Service Expansion Tips for Building a Multi-Location Company with Austin Helms Learn how to automate tasks, save time, and increase your profit. No coding required! 👉 Enroll Today- ------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, hosts Tersh Blissett and Joshua Crouch talk with Austin Helms, the Founding Partner of Halftime Rentals - Portable Toilets and the Founder of NuBlue Electric, Plumbing, and Air. They discuss the challenges of growing a service business and how to build a strong team. Austin shares simple ways to use technology to make work easier, save time, and grow faster. He also talks about why businesses need to accept change and stay ready for the future to stay ahead in the industry. The conversation touches on how to handle fast business growth, the importance of creating a good team and using technology to streamline operations and ensure long-term business success. Austin highlights the role of Service Nation, an organization that supports service professionals by providing valuable education and networking opportunities. He also shares insights about the Boston Education Summit, where business owners can connect and learn from industry experts. This episode offers practical advice for navigating the complexities of scaling a business, embracing innovation, and building a strong, adaptable team. We're excited to partner with Service Nation for this episode. Don’t miss the upcoming Service Nation event in Boston, an excellent opportunity to connect and learn! For details and to register, visit Event Registration: In this episode, here's what you can expect to learn: Planning for Growth: Learn how good planning helps a business grow fast and run smoothly while handling problems. Building a Strong Team: Find out why Austin Helms believes having a trusted team is key to business success. Making Smart Choices: See how learning from past experiences helps in making better business decisions. Adapting and Growing: Discover how new ideas and smart strategies help a business grow in a strong and steady way. Using Technology for Success: Learn how technology makes work easier and keeps customers happy in the service industry. Timestamps ⏰ 00:00 - Episode Recap 03:30 - Episode Intro with Austin's Entrepreneurial Journey and Beginnings 06:33 - Building a strong team and leveraging technology to scale business operations. 10:04 - Challenges of rapid expansion and tech's role in scaling. 15:52 - Getting Connected with Service Nation and Discussing Multiple Locations 20:50 - Discussing the Boston Education Summit and Networking Value 24:14 - Discussing Austin's Keynote at the Boston Education Summit and Scaling the Business. 29:29 - Discussing Profit Share Interests, Expansion, and Lessons Learned 39:02 - Discussing Growth Trade-offs and Entrepreneurial Struggles If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Follow the Guests: LinkedIn: Website: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links: /episode/index/show/servicebusiness/id/35911955

AI-Powered Scheduling Helping Contractors Get More Leads & Maximize ROI with Nikolai Matveev & Daniel Fuentes 03/26/2025

AI-Powered Scheduling Helping Contractors Get More Leads & Maximize ROI with Nikolai Matveev & Daniel Fuentes Learn how to automate tasks, save time, and increase your profit. No coding required! 👉 Enroll Today- ------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode of Service Business Mastery podcast, hosts Tersh Blissett and Joshua Crouch engage with Daniel Fuentes and Nikolai Matveev, founders of Cardinal Plumbing, Heating and Air. They look into the challenges of implementing online scheduling systems in a service business, covering everything from technological integration to operational efficiency. Daniel and Nikolai provide valuable insights on navigating the digital transformation, effective adaptation strategies, and preparing for future advancements in service industry technologies. This discussion emphasizes crucial aspects such as optimizing online booking systems and ensuring long-term operational efficiency for both the service providers and the company. Timestamps ⏰ 00:00 - Episode Recap 03:42 - Episode Intro with Discussing Online Bookings and Market Attributions. 06:17 - Daniel shares his business journey, role, & how he integrates tech after meeting Nikolai. 12:12 - Talking About Strategic Technology Implementation 14:35 - Managing and optimizing online scheduling and operational insights. 12:22 - Adjusting Online Scheduling Fees and Autobot Customizations 22:48 - The Full Process Behind the Marketing Attributions 26:32 - Understanding Marketing Attribution and ROI 36:00 - Discussing AI Integration with Online Booking Systems 43:08 - Understanding Customer Drop-off Points in Online Scheduling 46:36 - Discussing the Future of Cookies and Online Privacy 52:00 - How data-driven customer avatars shape smarter marketing strategies. In this episode, here's what you can expect to learn: Technological Integration Planning: Learn how strategic planning enhances the implementation of online scheduling systems and operational efficiency. Managing Key Roles: Discover how Daniel and Nikolai manage essential team members during technological updates. Strategic Decision-Making: Explore how insights and strategic thinking facilitate informed management decisions. Expertise and Innovation: See how combining technical knowledge with innovative planning leads to superior operational results. Technological Enhancement in Services: Gain strategies for effectively integrating technology to improve service business efficiency and stakeholder satisfaction. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Unlock Your Special Autobot Discount Now! 🌟 Save $1,500 on Autobot setup exclusively through our podcast. No long-term commitments required. Pay only for the results you see. Transform your booking system with state-of-the-art automation today! Use code "𝗦𝗕𝗠" for $1500 off setup fees Follow the Guests: LinkedIn: Website: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links: /episode/index/show/servicebusiness/id/35821585

How to Sell Your HVAC Business for Maximum Profit with Joe Strittmatter & Brian Cohen 03/19/2025

How to Sell Your HVAC Business for Maximum Profit with Joe Strittmatter & Brian Cohen Learn how to automate tasks, save time, and increase your profit. No coding required! 👉 Enroll Today- ------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, recorded live at the Service World Expo 2024 in Orlando, Florida, hosts Tersh Blissett and Joshua Crouch engage with Joe Strittmatter, Former Owner, Strittmatter A/C, Heating & Plumbing, Former Regional President at Granite Comfort LP, and Brian Cohen, a business strategist specializing in HVAC transactions at SF&P Advisors. They delve into the challenges of selling a service business, covering everything from the emotional aspects to strategic planning. Joe and Brian provide valuable insights on navigating business negotiations, effective succession planning, and preparing for life after the sale. This discussion emphasizes crucial aspects such as business valuations and ensuring long-term success for both the seller and the company. Timestamps ⏰ 00:00:00 - Episode Recap 00:03:57 - Episode Intro and Joe Strittmatter Talks About His Business Journey 00:06:19 - Meeting Brian and learning from a failed business deal. 00:08:05 - Brian Introduces His Role and Experience 00:11:30 - Talking About Planning for a Business Owner's Future 00:14:14 - Managing and protecting assets after selling a business and legal insights from Service Nation. 00:23:32 - Market Trends with Hot Topics and Economic Predictions 00:26:12 - Discussing Call Volume and Business Efficiency 00:33:22 - The Role of AI in Business Efficiency 00:41:40 - Discussing Dispatch Software and Technician Revenue 00:44:41 - EBITDA's Impact on Business Operations and Marketing Decisions 00:57:23 - The Importance of Understanding Break-Even Points in Business 01:01:38 - Closing remarks on Investment Trends and the Impact on Business Multiples In this episode, here's what you can expect to learn: Planning for Business Sale Success: Learn how careful planning improves the success of selling businesses and makes operations better. Handling Important Roles: Find out how Joe Strittmatter and Brian Cohen manage important team members and keep everyone informed during business changes. Using Emotions and Smarts in Talks: Discover how using feelings and smart planning helps in business talks. Mixing Knowledge with Plans for Better Results: See how using deep knowledge and careful planning leads to better business outcomes. Growing Service Companies Well: Learn strategies for growing service businesses well, increasing their value, and making stakeholders happier with insights from Joe Strittmatter and Brian Cohen. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn: Website: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links: /episode/index/show/servicebusiness/id/35682985

How Private Equity Destroys Businesses After Acquisition with Matt Michel and Brandon Jacob 03/12/2025

How Private Equity Destroys Businesses After Acquisition with Matt Michel and Brandon Jacob Learn how to automate tasks, save time, and increase your profit. No coding required! 👉 Enroll Today- —----------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, recorded live at the Business Uncensored event in Chattanooga, Tennessee, hosts Tersh Blissett and Joshua Crouch talk with Matt Michel, a speaker, writer, and rancher at Ranchlands of Texas LLC, and Brandon Jacob, the Principal of Contractors Financial Opportunity LLC. They explore the challenges of selling a service business, from emotional struggles to strategic decisions. Matt and Brandon share valuable insights on business negotiations, succession planning, and preparing for life after the sale. This discussion highlights key factors like business valuations and long-term success for both the seller and the company. Timestamps ⏰ 00:00 - Meet Matt Michel & Brandon Jacob: Insights into Their Expertise 04:05 - The Brief Overview and Journey of Selling a Business 09:38 - Talking About the Day We Sold the Business 13:10 - Discussing Backgrounds with Industry Evolution Investment Trends 16:50 - How Private Equity Changes Company Culture 23:37 - Discussing Pay Structures and Employee Reactions 29:42 - Talking About How to Deal with Brokers and Lawyers 43:05 - Family Business and Future Generations: A Strategic Perspective 50:24 - Closing the Conversation: A Peek into Brandon's Published Works In this episode, here's what you can expect to learn: Discover how strategic planning enhances business sale success and operational efficiency. Learn about managing stakeholder communications and key employee roles with Matt Michel and Brandon Jacob to optimize transition processes. Explore the integration of emotional intelligence and strategic insights in business negotiations. Understand how combining expert knowledge with strategic foresight leads to superior outcomes in business sales. Uncover strategies for service companies to scale effectively, maximize sale value, and improve stakeholder satisfaction with insights from Matt Michel and Brandon Jacob. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn: Website: Learn more and Reach out to Brandon Jacob: +1 713 443 8311 Order the Books of Matt Michel and Brandon Jacob on Amazon Now: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links: /episode/index/show/servicebusiness/id/35572755

How College Debt is Trapping Students While Trade Jobs Create Millionaires with Kate Cinnamo 03/05/2025

How College Debt is Trapping Students While Trade Jobs Create Millionaires with Kate Cinnamo Learn how to automate tasks, save time, and increase your profit. No coding required! 👉Enroll Today - ----------------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this engaging episode, recorded at the Nexstar Event in Orlando, Florida, hosts Tersh Blissett and Joshua Crouch sit down with Kate Cinnamo, the Executive Director of Explore The Trades. Kate shares her expertise on the critical role of education and partnerships in the trades industry. They discuss the importance of addressing the technical talent gap, the utilization of educational resources to support industry growth, and personal stories that underscore the impact of strategic educational initiatives on professional and industry development. Kate also emphasizes the role of Explore The Trades, an organization that facilitates connections between the education sector and the trades industry, promoting collaboration, learning, and ongoing development in a dynamic environment. In this episode, here's what you can expect to learn: The importance of educational partnerships in closing the technical talent gap. Ways contractors can support and engage with educational programs in their communities. Practical approaches for using educational resources to address labor shortages in the trades. How fostering understanding of trades in early education can influence career choices and industry health. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Timestamps ⏰ 03:43 Introduction of Kate Cinnamo as the Executive Director of Explore the Trades. 05:43 Understanding the Role of Contractors in Education Partnerships. 07:02 Conversations on Career Choices for Kids and Self-Growth 17:54 Pandemic Lessons: The Growing Appeal of Hands-On Training 20:02 Personal stories on the impact of education in the trades industry. 24:06 How Contractors Contribute to Education and Community Growth 31:53 Connecting with Explore the Trades to Help Contractors Support Trade Education and Local Initiatives. Links & References: LinkedIn: Website: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links: /episode/index/show/servicebusiness/id/35477050

How Email Became the Secret Weapon for 8-Figure Trades Businesses with Zac Garside 02/26/2025

How Email Became the Secret Weapon for 8-Figure Trades Businesses with Zac Garside Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, recorded live at Business Uncensored Event in Chattanooga, Tennessee. Hosts Tersh Blissett and Joshua Crouch are joined by Zac Garside, Founder of "Done-For-You Email Marketing." They explore the evolving landscape of email marketing within the Service Industry, addressing current trends, challenges, and the critical role of adapting email strategies to Market Changes. 📈🛠 Zac Garside shares expert insights on Improving operational efficiency through tailored email campaigns and the advantages of using AI to enhance customer engagement. This conversation offers valuable tips for service businesses looking to excel in a competitive market by optimizing their email marketing tactics. Timestamps ⏰ 00:00 - Meet Zac Garside: A Glimpse into His Expertise 02:48 - How Education Shapes Email Marketing Trends 09:08 - Debunking Myths in Email Marketing with Zac Garside 13:24 - How AI Enhances Email Marketing Techniques 15:48 - Tackling Email Challenges: Sender Reputation and Shared Ips 20:59 - Top Reasons Why Email Campaigns Fail 31:04 - How Storytelling Transforms Audience Engagement in Email Marketing 36:48 - Zac Demonstrates Live: Crafting Engaging Content 41:18 - Mastering Storytelling in Email Marketing 47:40 - From Emails to Social Media: Creative Content Strategies 49:54 - Navigating Google Ads and Spam Bots: A Digital Dilemma Learn how to automate tasks, save time, and increase your profit. No coding required! Enroll Today - In this episode, here's what you can expect to learn: Discover how tools like Avoca enhance booking rates and operational efficiency. Learn about automating call handling and customer interactions with Zac Garside to save time and resources. Explore the integration of new technologies with a personal touch in customer service. Understand how merging technology with expert knowledge leads to superior outcomes. Uncover strategies for service companies to scale effectively, reduce costs, and improve customer satisfaction with insights from Zac Garside. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn: Website: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links: /episode/index/show/servicebusiness/id/35389765

How Time Management & Delegation Transform Contracting Businesses in 2025 | Danielle & Suzanne 02/19/2025

How Time Management & Delegation Transform Contracting Businesses in 2025 | Danielle & Suzanne Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, Recorded live at Business Uncensored 2024, hosts Tersh Blissett and Joshua Crouch sit down with Danielle Putnam and Suzanne Wedeven from The New Flat Rate team. They discuss industry trends, challenges, and the importance of pricing strategy adjustments to cope with market shifts. 📈🛠 Danielle and Suzanne share insights on enhancing operational efficiency through strategic price book updates and the benefits of coaching in navigating these changes. This conversation is filled with practical tips for service businesses aiming to thrive in dynamic conditions. Timestamps ⏰ 03:38 - Introduction to the Episode Along with Guests Danielle Putnam and Suzanne Wedeven. 04:22 - Industry Trends: Sales Decline, Call Volume Impact & Pricing Inflation. 05:51 - Box Replacements vs. Repairs: Pricing Challenges & Automation Solutions 09:25 - Optimizing Business Processes & Time Management Before Automation 13:09 - Boosting Efficiency: Delegation, Virtual Assistants & Performance-Based Pay Considerations. 18:03 - Maximizing Industry Events: The Power of Networking & Effective Strategies 23:14 - Breaking Into Industry Circles: Networking, Planning & Engagement at Events 26:43 - Adapting to Industry Changes: Tech Trends, Experience & Consumer Education 30:53 - Closing Remarks and Appreciation for Event Participation. In this Episode, here's what you can expect to learn: Exploring how tools like Avoca boost booking rates and operational efficiency. Automating call handling and customer interactions to save time and resources. Integrating new technologies while retaining a personal touch in customer service. Merging technology with expert knowledge for superior outcomes. Strategies for service companies to scale effectively and reduce costs while improving customer satisfaction. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn: Website: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links: /episode/index/show/servicebusiness/id/35298975

Leadership Hacks for Service Professionals to Drive Growth Through Accountability with Leah Paige 02/12/2025

Leadership Hacks for Service Professionals to Drive Growth Through Accountability with Leah Paige Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this insightful episode, recorded at the Nexstar Event in Orlando, Florida, hosts Tersh Blissett and Joshua Crouch engage with Leah Paige, a customer experience coach with Nexstar. Leah shares her expertise on leadership and coaching within the service industry. They explore the significant impact of embracing failures and learning from them, the integration of AI and automation into service business practices, and the personal anecdotes that highlight the transformative power of personal development on professional success. Leah also highlights the role of NexTeams by Nexstar, a platform that connects coaches and members, fostering collaboration, learning, and continuous growth in a dynamic environment. In this episode, here's what you can expect to learn: The crucial role of personalized coaching and embracing failures in leadership development. Strategies for integrating AI and automation to enhance customer and employee experiences How personal growth directly influences professional performance and service delivery. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Timestamps ⏰ 03:28 Introduction of Leah Paige as the Customer Experience Manager & Real Estate Advisor. 04:29 The challenges and strategies in coaching for service business 06:04 The importance of personality types in coaching 14:55 Practical coaching strategies for service managers 17:57 How attire influences professional performance 20:06 Guest anecdotes on personal and professional growth 28:36 Importance of CSR Coach and Leadership on Service Business 35:43 The role of authenticity and vulnerability in leadership 41:24 Closing thoughts and the importance of continuous learning. Links & References: LinkedIn: Website: This episode is kindly sponsored by: Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Connect with us! Join the for more updates! Visit our website: Affiliate links: /episode/index/show/servicebusiness/id/35226750