520. Are We Sending The Correct Message To Our Applicants w Hugh Gallagher
Service Business Mastery for Skilled Trades: Unlocking HVAC, Plumbing & Electrical Success
Release Date: 04/21/2021
Building a Business Where Everybody Wins With Tommy Mello
Service Business Mastery for Skilled Trades: Unlocking HVAC, Plumbing & Electrical Success
A successful service business is one where everybody wins — your company, your employees and your customers. Sure, it can be a challenge to elevate your business to this level, but when you reap the rewards, you’ll find it’s more than worth it. That’s why in today’s episode, we’re joined by the legendary Tommy Mello, CEO at A1 Garage Door Service, who discusses his new book, Elevate, which is packed with tactics and strategies to overcome the challenges of growing your service business and help you reap those rewards. SHOW NOTES - Marketing and...
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How to Grow & Optimize Your Service Business in 5 Simple Steps with Brigham Dickinson - Part 2
Service Business Mastery for Skilled Trades: Unlocking HVAC, Plumbing & Electrical Success
Listen to part 2 of our discussion with Brigham Dickinson, Founder of Power Selling Pros and author of “Something to Give: A Journey to Become a Leader Worth Following”. Join us as Brigham breaks down the five steps we mentioned in part 1. These steps will help you gain freedom as an entrepreneur, create a vision for your business, leverage your team’s strengths, delegate more, and prioritize business growth. Towards the end, we discuss Brigham’s approach to growing a business by optimizing customer acquisition, retention, and customer experience. SHOW NOTES - Recap of Episode 1...
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How to Beat Depression and Anxiety & Become a Leader Worth Following with Brigham Dickinson - Part 1
Service Business Mastery for Skilled Trades: Unlocking HVAC, Plumbing & Electrical Success
Tired of constantly having to prove yourself at work? Feeling anxious or depressed after delegating your daily work tasks? Is everyone on your team relying on you for motivation, but even you are struggling to motivate yourself? Listen up! By the end of this episode, you’ll have actionable steps you can take to achieve real freedom over your income, freedom over your time, and most importantly, freedom from anxiety and depression as a business owner. Today, we’re joined by Brigham Dickinson, the Founder of Power Selling Pros and author of “Something to Give: A Journey to Become a Leader...
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Earn More Revenue with Fewer Techs With Billy Stevens
Service Business Mastery for Skilled Trades: Unlocking HVAC, Plumbing & Electrical Success
What if we told you that you don’t need more technicians to reach your next major revenue milestone? You can get there with the techs you’ve already got — you just need to make them more efficient. To explain what it takes to boost your efficiency, Billy Stevens, Founder & CEO at Sera Systems, joins the show armed with the many insights he’s gained fine-tuning Sera into the well-oiled machine it is today. Show Notes - Efficiency at Sera [2:48] - Building a business to sell boxes [18:26] - Spotting areas to improve efficiency [31:33] - Staying...
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Retain Your Clients — Even When They Move with JB Brewster
Service Business Mastery for Skilled Trades: Unlocking HVAC, Plumbing & Electrical Success
It’s 5x more expensive to acquire a new customer than it is to retain an existing one. That means, if you want your business to thrive, you need to do all you can to retain your customers. But what happens when they decide to move? In this episode, JB Brewster, Co-Founder at Is My Customer Moving, joins the show to explain how the revolutionary tool offered by his organization can help you be more proactive in retaining your customer base and save on customer acquisition. Show Notes - Why the client is your most valuable asset [8:44] - How to stop your “leaky bucket” [14:12] ...
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Flat Rate Pricing & Your Service Business w/ Lance and Sheila Beck
Service Business Mastery for Skilled Trades: Unlocking HVAC, Plumbing & Electrical Success
Flat-rate pricing can be a game-changer in your service business. But to fully reap the rewards, you need your technicians and, even more importantly, your customers to be on board. How do you successfully transition in a way that benefits your customers, technicians and business, alike? To find out, in this episode of Service Business Mastery, we speak with Lance and Sheila Beck, Co-Owners at AirOne, about their recent transition to flat-rate pricing and the lessons they learned along the way. Show Notes - Transitioning from ServiceTitan to Housecall Pro [7:08] - Why a flat rate? [9:48] ...
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What SEER2 Compliance Means for Your HVAC Business
Service Business Mastery for Skilled Trades: Unlocking HVAC, Plumbing & Electrical Success
An HVAC purchase is such a rare event that most people know more about funeral expenses. And with the coming SEER2 regulations, it’s more important than ever that HVAC businesses educate their customers, offer easy financing options and shore up their online presence. In this episode of Service Business Mastery, we speak with Ben Middleton about SEER2, why in-house financing is no longer optional and how the Inflation Reduction Act will shake up the HVAC landscape. SHOW NOTES - Introducing Ben Middleton [1:19] - SEER2 and regional efficiency standards...
info_outline![The Do’s & Don’ts of AI in Customer Service [for the Trades] w/ Michelle Ashton Jeppesen show art](https://assets.libsyn.com/content/157655124?height=50&width=50)
The Do’s & Don’ts of AI in Customer Service [for the Trades] w/ Michelle Ashton Jeppesen
Service Business Mastery for Skilled Trades: Unlocking HVAC, Plumbing & Electrical Success
In this episode of Service Business Mastery, Tersh speaks with Michelle Ashton Jeppesen, Director of Business Development & Customer Success at Jill’s Office, about the role of artificial intelligence in customer service. Michelle explains why the human touch will always be vital in customer service, while identifying key areas AI can still help you deliver better results for your customers. Michelle also shares how Jill’s Office helps ensure their clients never lose money on costly missed calls and the best strategies service businesses can implement to interact with their...
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Mastering Your Finances: Key Tips for Trades and HVAC Businesses w/ Randy Stanbury
Service Business Mastery for Skilled Trades: Unlocking HVAC, Plumbing & Electrical Success
In this episode of Service Business Mastery, Tersh and Josh interview Randy Stanbury, to tackle a common hurdle faced by business owners – understanding their financials. Randy is the founder of “4 Level Coach” and former founder of Service Freight Systems, Randy reveals that a staggering 98% of business owners lack an understanding of their financial metrics, leaving them without a clear direction. To overcome this, he stresses the importance of regularly reviewing financial statements like the Profit and Loss statement and balance sheet. Additionally, tracking industry-specific Key...
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Serial Entrepreneurship and New Beginnings with Tom Casey
Service Business Mastery for Skilled Trades: Unlocking HVAC, Plumbing & Electrical Success
In this episode of Service Business Mastery, Tersh and Josh dive into the insights and experiences of Tom Casey, a veteran in the field of home energy conservation, HVAC design and engineering, and indoor air quality with over three decades of experience. His passion lies in creating homes that are not just comfortable but also safer, healthier, and more energy-efficient. His entrepreneurial skills are evidenced in his successful establishment and operation of three contracting companies: Climate Engineering, Climate Partners, and Dr. Energy Saver of Southern CT. Currently, apart from...
info_outlineTersh talks with Hugh Gallagher of The Gallagher Search Group about hiring do's and don't's when it comes to finding new employees!
Today's market is one of extreme uncertainty when it comes to hiring new employees! We have always had to battle the competitors within our industry, but now we are battling the extremely high-paying unemployment department as well. Tersh and Hugh talk about what it takes to get and retain the most qualified individuals for our team. Tersh shares his hiring practices and some of the ways he has found success when hiring.
Here is a little about Hugh and his team over at The Gallagher Search Group...
The Gallagher Search Group, Inc is a Recruiting and Consulting firm based in the Lehigh Valley area of Pennsylvania. We have two goals: to help our clients improve their own recruitment function in order to minimize the need to enlist third-party recruiters for assistance and to deliver the very best talent at an affordable price when your in-house efforts aren’t generating the talent you seek. In order to achieve this, we act as a true partner to your organization. We have the same goal, make YOUR recruitment function the very best it can be. We do this through our unique service offerings which focus on improving your organization’s ability to recruit and retain talent.
Call us to schedule a free consultation to determine what custom service would work best for your organization.
Our services include:
On-Site Consulting - Our on-site corporate recruitment training program for your recruiting team and hiring managers. Learn how to effectively recruit from the best in the area!! We have half-day, full-day, week-long, and longer-term on-site programs available to fit your needs.
Recruitment Consulting and Process Improvement - Our human capital consultancy works with your board, your executive team, or your HR and recruiting leaders to look at your current recruiting function in order to uncover areas of opportunity and needed process improvement. We share our findings with you and discuss ways of making an immediate and sustainable change to the way you recruit and retain talent!
Executive Search – Our team of search professionals will identify, attract and deliver the top-end talent your organization needs to grow! We work on both a retained as well as a contingent basis and our pricing structure is flexible to ensure you are getting the top talent you need at a price that won’t break the bank!
In today's episode, Tersh & Hugh talk about the 6 MUST DO's for you to hire amazing people for your team!
Our Deep Dive~
- Don't waste people's time during the interview process.
- Watch your interviewee's reactions in a tough situation.
- Tersh explains his virtual hiring events.
- Give an infomercial of your business...
- ...you'll have to listen to the rest of the episode for these juicy details!
RESOURCES
- Get your free resources by visiting https://GallagherGroup.us
- Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here https://www.interplaylearning.com/partner/tersh
- Learn more about Tersh by visiting https://serviceemperor.com
- Connect with Tersh on social media @tershblissett
- Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, and this link is how you learn your client's emotion for free... visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%!
"If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations."
Thank you for listening to another episode of the Service Business Mastery Podcast!