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#198: Tactical Tuesday: A Golden Opportunity to Build Relationships & Convert Customers

Healthcare Entrepreneur Academy Podcast

Release Date: 06/29/2021

#209: Dr. Eric Ehle: Treating the Whole Patient with Integrative Medicine show art #209: Dr. Eric Ehle: Treating the Whole Patient with Integrative Medicine

Healthcare Entrepreneur Academy Podcast

OVERVIEW: Jason A. Duprat, Entrepreneur, Healthcare Practitioner, and Host of the Healthcare Entrepreneur Academy podcast talks with Dr. Eric Ehle, DO and medical director of Well Life Family Medicine. Eric shares his experiences on becoming a practitioner, including what he’s learned as a practice owner. He talks about the importance of integrative medicine and offers advice to other healthcare professionals thinking about opening a clinic.     EPISODE HIGHLIGHTS: Eric is board-certified in family medicine, medical acupuncture, and integrative medicine. He’s an assistant...

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#208: Tactical Tuesday: Future Proof your Business to Achieve Growth & Success show art #208: Tactical Tuesday: Future Proof your Business to Achieve Growth & Success

Healthcare Entrepreneur Academy Podcast

OVERVIEW: Jason A. Duprat, Entrepreneur, Healthcare Practitioner, and Host of the Healthcare Entrepreneur Academy podcast talks about the importance of risk mitigation as you plan for the future of your business. He shares practical advice for navigating risks such as industry changes, new competition, and emerging innovations. Be sure to listen to the end of the episode to learn about the upcoming HEA raffle Jason will host on Facebook.    EPISODE HIGHLIGHTS: Business constantly evolves. You have to think through potential risks and “what ifs” to survive anything that comes...

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#207: Laura Meaney: Helping Patients Thrive with Ketamine Therapy show art #207: Laura Meaney: Helping Patients Thrive with Ketamine Therapy

Healthcare Entrepreneur Academy Podcast

OVERVIEW: Jason A. Duprat, Entrepreneur, Healthcare Practitioner, and Host of the Healthcare Entrepreneur Academy podcast talks with Laura Meaney, DNAP, CRNA, and Co-Founder of Focused Infusion Therapy. Laura talks about the steps she took to open her practice and offers advice for anyone interested in starting a ketamine clinic. EPISODE HIGHLIGHTS: In 2019, Laura got her doctorate in anesthesia. Her doctoral thesis was on ketamine and protocols for treatment-resistant depression. Her practice, Focused Infusion Therapy, is located in Arizona and has been open since October 2020. Her business...

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Bonus - Champions of Charity: Allison Sesso: Eradicating Medical Debt show art Bonus - Champions of Charity: Allison Sesso: Eradicating Medical Debt

Healthcare Entrepreneur Academy Podcast

OVERVIEW: Jason A. Duprat, Entrepreneur, Healthcare Practitioner, and Host of the Healthcare Entrepreneur Academy podcast chats with Allison Sesso, Executive Director of RIP Medical Debt. She talks about the issue of medical debt, how RIP Medical Debt was established, and what model it operates on. She also offers advice to people who want to donate to a nonprofit or are looking to start one. EPISODE HIGHLIGHTS: Allison is a born and bred New Yorker with a background in political science and public administration. She worked with 200 nonprofits during her tenure at the Human Services Council...

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#206: Tactical Tuesday: Stop Making Excuses & Start Working Towards Financial Freedom show art #206: Tactical Tuesday: Stop Making Excuses & Start Working Towards Financial Freedom

Healthcare Entrepreneur Academy Podcast

OVERVIEW: Jason A. Duprat, Entrepreneur, Healthcare Practitioner, and Host of the Healthcare Entrepreneur Academy podcast weighs in on some of the most common excuses people make for not starting their own business. He provides solutions to the top objections and gives examples for overcoming the hurdles you may face when it comes to launching a startup.     EPISODE HIGHLIGHTS: The top excuse Jason hears when it comes to leaving a W2 job to launch a new business - I need my income to pay the bills.  In addition to income, he also hears - My full-time job requires 50-60...

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#205: Chen Yen: Leveraging Education to Grow & Scale Holistic Care Practices show art #205: Chen Yen: Leveraging Education to Grow & Scale Holistic Care Practices

Healthcare Entrepreneur Academy Podcast

OVERVIEW: Jason A. Duprat, Entrepreneur, Healthcare Practitioner, and Host of the Healthcare Entrepreneur Academy podcast talks with Chen Yen, founder, and CEO of Fill My Holistic Practice. Chen reflects on her professional journey from pharmacist to recruiter to business owner. She also offers tips for health practitioners—especially introverts—who want to increase their streams of income through public speaking.  EPISODE HIGHLIGHTS: Chen started her career as a pharmacist serving Native American communities. However, she struggled because she felt jaded and misaligned.  She...

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#204: Tactical Tuesday: 4 Ways to Build your Bottom Line through Cash-Based Services show art #204: Tactical Tuesday: 4 Ways to Build your Bottom Line through Cash-Based Services

Healthcare Entrepreneur Academy Podcast

OVERVIEW: Jason A. Duprat, Entrepreneur, Healthcare Practitioner, and Host of the Healthcare Entrepreneur Academy podcast talks about the top four reasons for opening a  cash-based practice. He highlights the challenges practice owners face when it comes to insurance reimbursements. He also provides tips and options for anyone thinking about starting a cash-based practice.   EPISODE HIGHLIGHTS: There’s a misconception that clinicians and healthcare providers need to accept insurance to create a successful practice. Many healthcare professionals are moving away from accepting...

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#203: Matthew Zachary: Blowing Up the Status Quo for Health Equity & Patient Advocacy show art #203: Matthew Zachary: Blowing Up the Status Quo for Health Equity & Patient Advocacy

Healthcare Entrepreneur Academy Podcast

OVERVIEW: Jason A. Duprat, Entrepreneur, Healthcare Practitioner, and Host of the Healthcare Entrepreneur Academy podcast speaks with Matthew Zachary, Founder, and CEO of OffScrip Media. Matthew talks about launching his nonprofit organization Stupid Cancer and his audio broadcast network, OffScrip Media. As a cancer survivor himself, Matthew also shares his personal experiences and passion for patient advocacy. This interview contains explicit language.    EPISODE HIGHLIGHTS: Before graduating from college, Matthew was diagnosed with brain cancer. He was given six months to...

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#202: Tactical Tuesday: Open your Practice for Less than 20K show art #202: Tactical Tuesday: Open your Practice for Less than 20K

Healthcare Entrepreneur Academy Podcast

OVERVIEW: Jason A. Duprat, Entrepreneur, Healthcare Practitioner, and Host of the Healthcare Entrepreneur Academy podcast discusses how to open a healthcare practice with low startup and low overhead costs for under 20K. He recommends starting small in terms of space and staff. He also highlights certain services that don’t require expensive equipment to help further reduce costs.   EPISODE HIGHLIGHTS: There are four key factors for starting lean when you open your healthcare practice.  First, start small in terms of size. You don’t need a 7000-10,000 square foot space to...

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#201: Shelley Christ: Finding Hope & Healing Through Ketamine Therapy show art #201: Shelley Christ: Finding Hope & Healing Through Ketamine Therapy

Healthcare Entrepreneur Academy Podcast

OVERVIEW: Jason A. Duprat, Entrepreneur, Healthcare Practitioner, and Host of the Healthcare Entrepreneur Academy podcast talks with Shelley Christ, DNP, PMHNP, and Co-Owner of Hope for Healing. Shelley discusses her journey as a business owner and the steps she took to open her practice. She also offers advice for people who want to start their own practice. EPISODE HIGHLIGHTS: Shelley is a board-certified psychiatric mental health nurse practitioner with a Doctor of Nursing Practice degree and 30 years of experience as an RN. Hope for Healing opened in January 2021 in Avon, Connecticut....

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More Episodes

OVERVIEW:

Jason A. Duprat, Entrepreneur, Healthcare Practitioner, and Host of the Healthcare Entrepreneur Academy podcast talks about the best practices for responding to customer inquiries and questions. Jason offers communication tips for business owners on how to build rapport with customers.

 

EPISODE HIGHLIGHTS:

  • According to an independent study, the average response time for most businesses is more than 12 hours. 
  • Almost half of today’s customers expect a response to their inquiries in under 4 hours.
  • 12% of customers expect a response in 15 minutes or less. 
  • Time to resolution, the window of time required to solve a problem or answer a question, is a metric business owners can monitor. 
  • Set up automated replies to acknowledge the person who emailed or texted you - your inquiry was received, we’re working on it and we’ll get back to you.
  • Automated chatbots can be programmed to recognize specific questions or keywords. Chatbots are an excellent customer service tool for answering common questions. 
  • During business hours, hire virtual assistants to respond to inquiries to ensure a prompt response time and to provide more personalized customer support.  
  • It’s all about creating a great customer experience and building relationships. 

 

3 KEY POINTS:

  1. First response times need to be quick. It’s okay to acknowledge the inquiry instead of providing a full-fledged answer or a resolution.
  2. Setting up automation may take some time and work, but it’s great for responding to people who post inquiries after business hours or during weekends.
  3. Competitors will struggle to keep up with you if you manage to keep consistent response times of under 10 to 15 minutes.

 

TWEETABLE QUOTES:

“When people reach out, they want a response fairly quickly.” - Jason Duprat

“This is your golden opportunity to win over [potential customers].” - Jason Duprat

 

RESOURCES:

Manichat: https://manychat.com/

Subscribe on Apple podcasts: https://podcasts.apple.com/us/podcast/healthcare-entrepreneur-academy-podcast/id1466387659?fbclid=IwAR3ZnO_q31e6hZ2rAfOIl7fts8fRftb5o7URKDcJHTcKd89hjRIARywVWsU

HEA Facebook Group for Digital Businesses: https://www.facebook.com/groups/HeathcareEntrepreneurAcademy/

HEA Facebook Group for Bricks & Mortar Businesses: https://www.facebook.com/groups/HealthcareEntrepreneurAcademyBrickandMortar/

 

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