FNA 171: Gen Z Shows Up Gen X and Baby Boomers
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We're joined by Fiona Henry, an Analyst at Partner Valuation Advisors. She's new to the industry and lost a raffle during CLIC. Now, she has to be our guest. Let's see how she fares against Glenn, Craig, and Dave. Plus, we introduce April Anarchy, our March Madness rip-off focused on hotel pet peeves.
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943: True Hospitality: Emotional Connections, Industry Insights, and Concierge Secrets
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Experience the future of hospitality in this thought-provoking deep dive with , Chief Brand Officer at ! Discover how top brands are reshaping guest loyalty, exclusive experiences, and human connection—all while navigating the rise of AI. 🔥 What You'll Learn: - The power of human connection in hospitality—why tech should enhance, not replace it - How Sonesta is redefining loyalty beyond points—giving members brag-worthy access - Exclusive partnerships with...
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942: Inside Delmonico’s: Secrets of the Legendary Steakhouse
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Today we’re going back in time to the oldest fine dining restaurant in the U.S.; Delmonico’s. Managing Partner of DHG, shares its fascinating history, revival, and modern-day magic of this legendary steakhouse! 🍽️🔥 Also on we explore: • 🏛️ The incredible 186-year history behind Delmonico’s and its impact on American dining. • 🍷 How the new team is balancing tradition with fresh innovation. • 🥩 The secret behind their legendary steaks (yes, we asked!). • 💡 The role of hospitality in creating an unforgettable dining experience. • 🎭 The myths, the...
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941: True Hospitality: Emotional Connections, Industry Insights, and Concierge Secrets
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We’re joined by , author of True Hospitality: Lessons Learned from Behind the Concierge Desk. On this we talk: · Hospitality Industry Predictions: Anthony shares his take on upcoming challenges and opportunities. · The Power of Emotional Connections: Learn how creating genuine connections can transform guest experiences. · Concierge Stories Unveiled: Jamie shares jaw-dropping moments from her time as a concierge, including a Botox-saving wedding miracle!...
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Transforming Hotel Restaurants: Secrets to F&B Success
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📄 I’m joined by Steve Palmer, Founder of Indigo Road Hospitality Group, where we discussed rethinking hotel F&B to drive profitability and create unforgettable guest experiences. Recorded during the Hunter Hotel Investment Conference. 🔥 In this episode: 🍽️ Why "Hotel Restaurants" Are Outdated – Build restaurants inside hotels that locals love. 💡 Revolutionize F&B Profitability – Learn how some hotels see 50% of total revenue from food and beverage. 🧠 Break Free from Old Habits – Stop doing things "just because we've always done them." ☕ Creating...
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FNA 170: Coury Connection
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Tonight we welcome the first father and son duo on the show, and of . They'll be sharing cocktails and stories with Glenn, Craig and Producer Dave. as we celebrate the end of the week.
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From Guest Service to Smart Business: How Chris Green Shapes Hospitality Success
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I was in Houston yesterday and chatted with friend and industry icon . We discuss the evolution of guest service and smart business practices in the hotel industry. We recorded this before we hit the stage for an event with the Greater Huston during their monthly membership meeting. 🔥 What You’ll Learn: How Chris Green’s leadership philosophy focuses on balancing exceptional guest experiences with operational excellence. Insights into Houston's booming hospitality scene and what’s driving its growth. How to create a culture that keeps teams engaged and motivated. The role of...
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940: Why Cash Flow is King in Today’s Hospitality Market
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Today we’ve got Russ Flicker, Co-Founder and Managing Partner of AWH Partners. He’s got the latest scoop on hotel investments, asset management, and market trends. From uncovering off-market deals to navigating high-interest rate environments, Russ offers real talk about what’s driving (and slowing) hospitality transactions today. 🔥 Highlights: • State of the Hospitality Market: Why some properties are thriving while others are struggling. • Investment Realities: Why high interest rates are forcing a shift from creative repositioning to focusing on...
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Unlocking Hospitality Success: The Power of Local Networking
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Want to fast-track your hospitality career and be in the room where it happens? I’m chatting with Dorothy Roberts, President of the Long Island Hospitality Association and a hotel investor, to reveal how local industry associations can supercharge your career and strengthen your community. 📌 What You'll Learn: How networking with the right people can open unexpected doors 🚪 The real benefits of joining a local hospitality association 🤝 How Long Island's hospitality scene is evolving and growing 🌍 Why mentoring young professionals is crucial for the industry's future ...
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RainesCo’s Big Moves: Growing, Innovating & Building New Deals | Hunter Hotel Conference
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While at the I spoke with and from . They discuss how they’ve managed to scale their company, integrate new technologies, and keep momentum going while staying true to their values. ✅ Key Highlights: 📈 Added 23 new hotels in 2024, including ground-up developments and third-party management. 💡 Leveraging technology and accounting system alignment to maximize efficiency. 🏨 Innovative deal structures using historic adaptive reuse, tax abatements, and forgivable loans. 🔥 Exciting openings ahead, including three new properties and expanding the investor base. 😅 Balancing...
info_outlineWhile some supply related issues are working themselves out, others are becoming more acute. We speak with Mark Friesen, Principal at Beyer Brown & Associates regarding managing the issue and keeping hotels stocked, renovated and ready for business.