AI and the Future of Sales Enablement - with Jim Benton of Chorus.ai
Release Date: 08/03/2021
Closing the Customer Service Gap: How AI Is Redefining Scale, Speed, and Satisfaction - with Philipp Heltewig of NiCE
The AI in Business Podcast
The gap between customer expectations and operational delivery is widening as traditional reactive service models struggle with volume volatility and workforce attrition. In this episode, Philipp Heltewig, Chief AI Officer at NiCE, unpacks how enterprises can transition to a proactive, AI-first customer experience by rethinking core service processes for the age of automation. The discussion outlines the shift from measuring simple deflection to prioritizing resolution quality, alongside the technical requirements for structuring APIs and knowledge bases to support high-performance AI agents....
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Creating a Single Source of Truth for Enterprise Legal Work - with Christo Siebrits of AbbVie
The AI in Business Podcast
Enterprise legal departments are currently navigating a breakdown in AI adoption caused by scattered data, inconsistent global regulations, and a lack of clear governance for grading automated workflows. In this episode, Christo Siebrits, Senior Associate and General Counsel at AbbVie, outlines how a validated internal large language model environment combined with a forced-ranking strategy for use cases can mitigate risk while focusing technical resources on high-value initiatives. The discussion focuses on practical frameworks for cross-functional training, aligning with the EU AI Act, and...
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What Global Tariff Uncertainty Means for Supply Chain Leaders - with Edmund Zagorin of Arkestro and Michael Shin of Trinity Rail Industries
The AI in Business Podcast
Supply chains are being pushed to move faster while geopolitical volatility makes traditional planning cycles increasingly fragile for global enterprises. In this episode, Edmund Zagorin, Founding Chief Strategy Officer at Arkestro, and Mike Shin, Chief Supply Chain Officer at Trinity Rail Industries, join Daniel Faggella, Emerj CEO and Head of Research, to examine how proactive, data‑driven procurement models help organizations balance cost, capacity, and continuity under these conditions. They highlight how offer‑driven sourcing, automated contract intelligence, and...
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Managing Third-Party Risk at Scale Without Drowning in Surveys - with Carey Smith
The AI in Business Podcast
The collapse of traditional, static survey models at scale creates a systemic visibility gap that transforms multi-tier supply chain dependencies into boardroom-level risks. In this Aravo-sponsored episode, Carey Smith, former CIO and Chief Technology Innovation Officer of Blue Cross Blue Shield of Minnesota and President and CIO of XcelerateHealth, outlines how enterprises must transition to continuous, AI-enabled monitoring to achieve deterministic explainability in risk scoring. The discussion focuses on shifting from simple risk detection to operational resilience by automating remediation...
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Why Enterprise AI Fails Without a Context Engine - with Eran Yahav of Tabnine
The AI in Business Podcast
Enterprises are facing an 80% failure rate for AI agents in complex tasks because these systems lack the deep understanding required to navigate established legacy environments and existing internal systems. In this episode, Eran Yahav, CTO and co-founder at Tabnine, outlines how an enterprise context engine acts as a persistent memory and mapping layer that onboards AI systems into specific business logic, security perimeters, and organizational dependencies. The conversation highlights how this infrastructure can double agent success rates and reduce token costs by 80% while allowing...
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From AI Experiments to Enterprise Value Driving Real Business ROI - with Dan Diasio of EY
The AI in Business Podcast
AI adoption is forcing a shift from automating yesterday’s processes to redesigning the enterprise for differentiation and growth. In this episode, Dan Diasio, Global AI Consulting Leader and Americas Consulting CTO at EY, joins Emerj’s Matthew DeMello to unpack why leading organizations are reallocating AI gains toward workforce reinvention, new operating models, and competitive advantage rather than headcount reduction. The conversation distills how executives are reframing investment strategy, avoiding the visibility trap, and aligning mindset, skill set, and tool set to unlock...
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Why Ensemble Architectures Win Against Real-Time Voice Risk - with Mike Pappas of Modulate
The AI in Business Podcast
The contact center is shifting from a service channel to a primary point of fraud, where text‑based systems fail to catch the signals that surface only in live voice. In this episode, Mike Pappas, CEO & Co‑Founder at Modulate, joins Emerj’s Nick Gertsch to examine how audio‑native, multi‑model analysis exposes social engineering and deepfake‑driven threats that traditional tools routinely miss. The discussion highlights how leaders can strengthen real‑time detection, limit downstream financial and regulatory impact, and evaluate voice‑AI systems based on accuracy, speed,...
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From Multi Agent Systems to Institutional Learning in the Enterprise - with Papi Menon of Outshift by Cisco
The AI in Business Podcast
A growing number of enterprises are discovering that early agent wins don’t translate into scale because agents can connect but cannot yet share context or improve as a coordinated system. In this episode, Papi Menon, Vice President of Product Management and Chief Product Officer at Outshift by Cisco, joins Emerj’s Matthew DeMello to unpack why the missing cognitive layer in multi‑agent environments limits progress and what it will take for agents to operate as a collective rather than isolated tools. He highlights how leaders can make meaningful headway by choosing low‑risk,...
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Why Financial AI Can’t Scale Without Unified Governance with James Dean of Google and Mark Crean of Securiti
The AI in Business Podcast
Financial institutions are finding that the primary bottleneck to AI adoption isn't the technology itself, but the inability to govern sensitive data with the precision required for enterprise-scale deployment. In this episode, Mark Crean, Regional Vice President of Sales from Securiti AI and James Dean, AI Specialist at Google Cloud, breaks down how fragmented data and access risks keep high-value use cases trapped in the pilot phase. They outline the shift toward disciplined data classification and the cross-team alignment necessary to transition AI into regulated, revenue-critical...
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How Digital Workers Are Changing Industrial Performance - with Somya Kapoor of IFS Loops
The AI in Business Podcast
A decade of stalled industrial AI efforts has given way to a new phase where agentic systems can finally handle complex, variable operational tasks without the brittle constraints of earlier automation. In this episode, Somya Kapoor, CEO at IFS Loops, joins Daniel Faggella Emerj CEO and Head of Research to examine how digital workers can be introduced as task‑specific assistants that learn from business instructions and progressively take on procurement, service, and back‑office responsibilities. She highlights the shift toward managing these agents alongside human teams, emphasizing...
info_outlineToday’s guest is Jim Benton, CEO of Chorus.ai. Sales enablement with AI adoption is an often overlooked business function that few companies are succeeding with, but Chorus.ai does just that. To date, the firm has raised over $100 million with record growth in 2020. Today, Jim discusses the potential future of sales enablement to further improve clients’ performance with AI consistently. If you’re interested in learning more about AI applications and finding where AI can be productive in the industry, be sure to check out Emerj Plus at emerj.com/p1. By joining Emerj Plus, you can access our entire library of tools to apply and adopt AI, create an AI strategy, and achieve AI ROI.