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172 - Dr Misty McNeill Learning from Disney

Podiatry Legends Podcast

Release Date: 09/23/2021

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More Episodes

This episode is not what I initially set out to produce, but I'm so glad the first 20-minutes of my conversation with Dr Misty McNeill from Prairie Path Foot & Ankle Clinic in Elmhurst, Illinois, took a deviation from the original topic. 

Dr Misty McNeill was invited onto the podcast to discuss her transition from employee to business owner and then from business owner to employee. It's a great story, and we did discuss it, but only after talking about our love and learnings from Disney first.

Because these two topics are vastly different, I thought they each deserved a separate episode, so this week's episode is about Learning from Disney and next week, you'll get the story behind Dr McNeill's career. 

Topics Discussed:

  • Creating raving fans
  • Disney refers to all employees as Cast Members because everyone plays a part in the success of Disney. 
  • Disney treats their cast members so well; it trickles down to the customers. 
  • All trainees wear a badge that says Earning My Ears. At Misty's podiatry business, her trainees wear a badge that says Taking My First Steps
  • Disney makes waiting in line fun.
  • Disney sets standards that apply to everyone in the company, even the bosses. 
  • Book recommendation: Be Our Guest 

If you have any questions about this episode, one-on-one business coaching, please email me at tf@tysonfranklin.comand we can arrange a quick ZOOM call to see if we're a good fit. 

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To learn more about the next group coaching program, please visit https://www.tysonfranklin.com/Coaching/REBOOT.