CarlGould-#70secondCEO- What do I do with Negative Reviews?
Release Date: 10/19/2021
Carl-Gould-#70secondCEO-Vision + Values: Define the Future Your Business Will Be Known For
Carl Gould #70secondCEO
Vision + Values: Define the Future Your Business Will Be Known For Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results. The vision statement: where will we be in five years? 10 years, 20 years from now? Where will we be in one year? Where will we be in three years? What does the future look like for the business in our mind's eye? When we close our eyes and think about our business? What do we see? I know what do you see. Next, our values statement, what do we hope our business will be remembered? As what are...
info_outline
Carl-Gould-#70secondCEO-Potential Feels Good—Performance Proves Everything
Carl Gould #70secondCEO
Potential Feels Good—Performance Proves Everything Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results. Potential is wonderful place to be. I got to tell you in potential, you are a legend. It's amazing–I can't believe how good I am. You know, in potential, I can make no mistakes every idea I have is freaking brilliant, right? And my god, I gotta tell you, not only am I charming and handsome, but boy I’m smart in potential, but performance is very messy. Performance is risky. You can get it wrong, or...
info_outline
Carl-Gould-#70secondCEO-Build an Implementation Team That Believes—Not Just Works
Carl Gould #70secondCEO
Build an Implementation Team That Believes—Not Just Works Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results. Now it's time to build a team, right? You now–you're so busy, you enter the synergy stage and you need an implementation team, you're so busy at what you're doing. You need other people to work elbow to elbow, side by side with you, and to do the work together. If you're an accountant, you need more accountants, if you're a lawyer, you need more lawyers. If you're a consultant, you need more...
info_outline
Carl-Gould-#70secondCEO- Rapport Wins: People Buy From Those They Relate To
Carl Gould #70secondCEO
Rapport Wins: People Buy From Those They Relate To Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results. Somebody to like you and follow you. They have to believe on some level that they are like you. Okay? Does anybody know the definition of rapport? What would you say? What's a working definition of rapport? How would you call? (understanding, it to create a common bond and interest). He's a smarty pants, a common bond. Okay, very good at what else is rapport often defined? Values, connection, comfort, a...
info_outline
Carl-Gould-#70secondCEO-Bad News First: The Rule That Builds Trust and Accountability pt. 2
Carl Gould #70secondCEO
Bad News First: The Rule That Builds Trust and Accountability pt. 2 Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results. I have found that that has made the team feel very safe to bring me just about anything. And to be honest, the people who don't bring me what they should are the people that shouldn't be there anyway, you know, because you'll find out either way, but even still, like, they're just afraid to tell you, they're, you know, what I tell my team is, I said, look, you're packing my parachute. If...
info_outline
Carl-Gould-#70secondCEO-Bad News First: The Rule That Builds Trust and Accountability
Carl Gould #70secondCEO
Bad News First: The Rule That Builds Trust and Accountability Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results. I do make it clear, you don't have mistake amnesty if you make the same dumb ass mistake over and over again, right? It's not amnesty from being, you know, not doing your job. If you keep making the same mistake, yes, you should be worried, right? But if this is a mistake, honest mistake, you just, you know, you're supposed to do something here, you didn't, or it went out late, or whatever,...
info_outline
Carl-Gould-#70secondCEO-Mistake Amnesty: Fix It Fast, Don’t Hide It
Carl Gould #70secondCEO
Mistake Amnesty: Fix It Fast, Don’t Hide It Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results. Thats if you make a mistake, but I hear about the mistake Carl, I forgot to send Peyton all the stuff for the meeting. You're going to get there and nothing's going to be there. I'm so sorry, my bad. You have amnesty from that mistake. You will not get in trouble for that mistake. But if I get found here and Peyton's like, weren't you supposed to send me something? I never got anything. And I find out that you didn't,...
info_outline
Carl-Gould-#70secondCEO-Create a life plan along with your business plan
Carl Gould #70secondCEO
Create a life plan along with your business plan Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results. We'd like to do is with your enterprise plan and your business plan, we say, let's create a life plan. And what does that look? What are your missions? What are the things that you want in life that are bigger than you, bigger than the business that'll still serve the community? That'll still be stimulating. That'll still be challenging. That will still, you can attach to your worth, self-worth,...
info_outline
Carl-Gould-#70secondCEO-No Seminar Teaches You What to Do After You Hit Your Goals
Carl Gould #70secondCEO
No Seminar Teaches You What to Do After You Hit Your Goals Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results. And you don't wait until you sell, but a lot of people do, unfortunately. All the seminars are about how to get my goals. You know, how do I pursue a goal? Well, nobody told you what to do when you get them. You know, how many times... The easiest way to see this is to see it in sport every single day. It won't matter. Pick your sport. One team gets out to a big lead, and then what happens? And...
info_outline
Carl-Gould-#70secondCEO-When You've Built Yourself Out of a Job
Carl Gould #70secondCEO
When You’ve Built Yourself Out of a Job Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results. One of the things I learned very early on in my coaching training and when I, I started out my career as a life coach. One of the first things that we learned was that the two top areas of distress you will deal with the client is number two, which is I have a goal. I know what the goal is. I just don't know how to get there, you know, and I need help and I lack the strategy and, you know, maybe the education...
info_outlineCarl explains how to use negative reviews to your advantage in this episode of #70secondCEO.
Read full transcript:
Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results.
So these (are) two ways to look at this. So, the first way to look at it is, if you get a negative complaint in your business or negative review, first off nobody is expecting to be perfect so if you get a negative review, how you deal with that negative review is equally as powerful as getting a positive one sometimes so if you do the right thing by that person and explain hey we screwed up and here’s how I wanna make it right to you, handling those negative reviews are very very powerful and if all you have where a thousand glowing reviews and no negatives that would actually reduce the credibility of the positive one’s in the first place. So, getting a negative review is not the worst thing in the world. Now if you’re looking for a differentiator in your business utilizing negative reviews of your competitors of an industry is what I’ve learned is one of the powerful things you can do in your business in other words you go out find out what are the top five complaints that people have about your industry maybe not about you but certainly about your industry. You take those five complaints and you create--you create a product or service or a level of your programming that you say to them “I guarantee that those five things will never happen to you or I’ll give you all your money back”.
Like and follow this podcast so you can learn more. My name is Carl Gould and this has been your #70secondCEO.