The 4 Departments Every Front Office Needs
Dental Drill Bits with Sandy Pardue
Release Date: 03/23/2022
Maximizing Profitability Through Perfect Patient Handoffs
Dental Drill Bits with Sandy Pardue
Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: Have you or your team ever felt frantic or too busy to properly lead patients from back to front office? This week we're covering just that! We're running through how you can perfect the patient hand-off and increase treatment acceptance significantly in your practice. Discover the secrets to boosting your communication skills, raising profits for your practice, and putting a smile on a patient's face all at once! Learn why using patient-friendly language is crucial – forget jargon like...
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How to Elevate Yourself and Your Team from Mediocre to Outstanding
Dental Drill Bits with Sandy Pardue
Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: Are you struggling to retain team members due to performance issues? Today we're discovering how providing clear direction and setting priorities for their roles can make all the difference. We'll discuss the importance of recognizing every team member's core purpose and putting it above all else, along with the power of open communication with your team. Plus, we'll explore the valuable insight of looking at actions rather than words and the importance of ongoing training and improvement....
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Nailing the Schedule: Strategies to Tackle Patient No-Shows and Cancellations
Dental Drill Bits with Sandy Pardue
Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: Get ready for this week's episode of Dental Drill Bits, where we dive deep into the process and psychology of "Patient No-Shows and Cancellations"! Maintaining a seamless schedule in your business is priority number 1 when it comes to a thriving practice. So today we're share strategies on how to gently communicate to patients the importance of confirming their appointments, ensuring their reservations are honored. Learn how to illuminate the online scheduling experience, proactively...
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Dental Practice Promoter: How to Boost Patient Morale and Engagement
Dental Drill Bits with Sandy Pardue
Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: Welcome to this week's episode of Dental Drill Bits! This week, we're answering the question: "what does it take to be a Dental Practice Promoter?" Join us as we explore the concept of "mood poison" and learn how to banish it, along with crafting engaging conversation starters that go beyond the monotinous "hey, how are you?" Discover the secret sauce to making your patients radiate confidence and positivity, and get your team involved with a simple yet effective penny-based exercise...
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From Inquiry to In-Person: Mastering New Patient Tracking
Dental Drill Bits with Sandy Pardue
Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: In this week's episode of Dental Drill Bits, we are joined by a special guest, Ali, from our sponsor, Docsites! Today the spotlight is on efficiently tracking leads you may find filling out forms, emails, or calling in, and how to transform them into loyal patients. Our focus this week delves into the indispensable role of sales training for your phone team to ensure seamless caller conversion. With better sales training, you will be able to help more of the patients you are looking to...
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Ring, Ring, Results! Embrace the Phone Etiquette Advantage
Dental Drill Bits with Sandy Pardue
Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: Welcome to another episode of Dental Drill Bits! Today, we have something truly special for you: how to write a phone etiquette guide that will bring those patients in the door! Trust us, once you have this phone etiquette guide in place, phone calls with prospective patients will be a breeze. Together, we'll talk through recorded calls and share powerful phone skills to empower not just ourselves, but our entire team. Have you ever wondered how to handle those tricky questions patients...
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Your Ultimate Guide to Hiring and Firing with Real-Life Questions
Dental Drill Bits with Sandy Pardue
Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: On this week's Dental Drill Bits episode, we're mapping out the details of "Building a System for Hiring and Firing" in the dental industry. We're diving into the crucial aspects of creating effective job descriptions, conducting insightful interviews, and identifying desirable traits in dental assistants, front desk staff, and hygienists. We emphasize the significance of actively engaging with potential hires, not just to present your practice, but to listen and learn from them. We'll...
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Transforming Accounts Receivable into Cold, Hard Cash for Your Practice
Dental Drill Bits with Sandy Pardue
Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: On this week's Dental Drill Bits episode we're uncovering the crucial topic of turning your accounts receivable into actual cash. Join us while we discover the key strategies to boost your practice's cash flow, such as aiming to collect 40% to 45% of payments over the counter when patients are in your practice. Learn the important distinction between financial arrangements and treatment plans, and how a knowledgeable team that is comfortable discussing finances can make a significant...
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How Efficient is Your Practice?
Dental Drill Bits with Sandy Pardue
Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: In this episode, we're exploring "how efficient is your practice?" There are crucial factors that determine the success and efficiency of your dental office, and we're here to help you find them! Join us as we explore the relationship between collections and full-time equivalents, revealing why a minimum of $200,000 per FTE is key for optimal performance. Discover how the right team members in the right roles can significantly enhance efficiency, ultimately impacting your income. See...
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Steps to Take When a Key Employee Leaves
Dental Drill Bits with Sandy Pardue
Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: In this episode of Dental Drill Bits, we're jumping into the challenges we all face when a key team member leaves, and exploring effective strategies to combat the resulting disarray. We discuss the importance of having standardized operating procedures (SOPs) in place, establishing robust systems, and creating specific job descriptions to ensure a smooth transition. Nobody wants a valued player to leave their team, but we're here to help prepare you if they do! Join us as we cover what...
info_outlineWhen we have no specific departments and roles than we have less accountability (almost none) and that creates a ton of inefficiencies. You don’t just want to throw up anyone at the front and hope your other front office shares their duties. You want to specifically give them departments.
In this episode Sandy shares with us exactly which person should be in which department based on their personality. She also lets us know which departments should work closer together than others, when is it time to add another team member on your team, and how you should monitor each team member.
We also discuss what to do if you only have 1 person in the front doing everything and how these departments will fit in.