Dental Drill Bits with Sandy Pardue

Sandy Pardue of Classic Practice Resources & Michael Arias of The Dental Marketer discuss issues facing the dental practice owner of today. This podcast show features the movers and shakers of the dental industry as well as opinion leaders. Enjoy the fun, laid-back vibe as things get real. Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 36 years of “hands-on” experience.

Working Interviews in Dentistry: Are They Worth the Risk? | From Post to Podcast 10/09/2024

Working Interviews in Dentistry: Are They Worth the Risk? | From Post to Podcast Should you have working interviews? In this episode of Dental Drill Bits, Michael and Sandy unravel the complexities of hiring processes in dental practices that often fly under the radar. They take a closer look at the commonly used "working interviews" and reveal the legal pitfalls and inefficiencies often associated with them. But fear not, as they guide you through innovative strategies to better evaluate potential hires. With their expert advice, you'll learn how to navigate these challenges with ease and ensure your dentistry team is top-notch. Get ready to transform your interview process into a sharp, strategic tool for hiring the best talent. Sandy introduces the game-changing idea of using detailed written tests to tap into candidates' problem-solving prowess, mathematical skills, and situational reactions. You'll discover the power of personalized interview questions and the subtle yet telling observations that body language provides. Plus, Sandy shares practical tactics on refining your interview techniques, crafting skill assessments, and ensuring every step aligns with legal standards. What You'll Learn in This Episode: The legal and functional drawbacks of typical "working interviews." Innovative strategies for effective candidate evaluation. The role of written tests in assessing key skills. How to interpret and leverage candidates' body language. Essential tactics for tailoring interview questions. Steps to ensure legal compliance throughout the hiring process. Tune in now to revolutionize your practice’s hiring approach with proven strategies! Sponsors: Don’t just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! Mentions and Links: Communities/Groups: Events: Services: Equipment: Tests: /episode/index/show/sandypardue/id/33383317

Why Is Your Practice Slow? Here's What's Often Overlooked | From Post to Podcast 10/02/2024

Why Is Your Practice Slow? Here's What's Often Overlooked | From Post to Podcast Puzzled by a sudden slowdown in your practice after a period of steady growth? In this episode of Dental Drill Bits, Michael and Sandy tackle this very dilemma, driven by a listener's concern about a drop in activity despite continuous marketing efforts. Sandy shines a light on the inevitable ebbs and flows of the dental business, detailing how peaks and valleys are quite common. While it's tempting to look at external factors, she emphasizes that the real key lies with internal operations—how well your team navigates daily tasks, engages with patients, and adheres to promotional schedules can make or break your growth momentum. With unshakeable opinion and experience, both Michael and Sandy underscore the importance of a rock-solid front office, the urgency of consistent follow-ups, and impeccable communication. They delve into actionable strategies and best practices for maintaining top-notch performance, regardless of external fluctuations. By the end, Sandy empowers practice owners to reclaim the reins of their success, conveying that much of what determines business growth is within their control. What You'll Learn in This Episode: Why your dental practice might experience sudden drops in activity despite ongoing marketing The significance of internal factors—appointment handling, teamwork, and consistent promotional efforts How urgent, organized front-office operations contribute to maintaining growth Methods for effective communication within a dental team to tackle periods of low activity Encouraging insights about controlling your practice's success through proactive management Ready to turn unpredictable slowdowns into steady growth for your dental practice? Tune into today's conversation! Sponsors: Do you need a new website or marketing agency? Check out what DocSites can do for you: Mentions and Links: Communities/Groups: Marketing: People: /episode/index/show/sandypardue/id/33284122

Should Your Practice Offer Profit-Based or Flat Bonus Schemes? | From Post to Podcast 09/25/2024

Claims to Cash: Optimizing Your Dental Insurance Process | From Post to Podcast 09/18/2024

Ditching Insurance Dependency: Benefits of Dental Membership Programs | From Post to Podcast 09/11/2024

Crush the Q4 Crunch: The Survival Guide for Fourth Quarter 09/04/2024

Why Your Practice Might Only Need Team Leaders, Not an Office Manager 08/28/2024

Transform Your Dental Website Into a Patient Magnet 08/21/2024

Consulting vs. Coaching: Which Does Your Practice Need? 08/14/2024

Consulting vs. Coaching: Which Does Your Practice Need? Are you unsure about how consulting might help your dental practice? In this episode, Michael and Sandy dive deep into the transformative power of consulting versus coaching in the dental world. They clarify that while coaching hones the personal development of your team, consulting zeros in on your business's heartbeat—its systems, organization, and overall operational efficiency. From reducing stress to improving overall practice productivity, they paint a vivid picture of how the right consultant can turn a chaotic office into a well-oiled machine. Sandy shares invaluable tips on choosing the right consultant, stressing the importance of experience, and steering clear of advice from inexperienced sources or online hearsay. They candidly discuss common challenges and misconceptions team members have about consulting, and provide practical advice for seamlessly introducing a consultant to your team. By the end of this episode, you’ll understand how consultants can provide ongoing support well beyond mere initial implementation, and why viewing them as temporary "training wheels" can eventually lead your practice to smooth, independent operation. Don't forget to check out Classic Practice Resources and join the conversation in the Dental Gumbo Facebook group! What You'll Learn in This Episode: The crucial differences between consulting and coaching for dental practices. How consultants can help improve systems, organization, and reduce practitioner stress. Why experience is key when selecting a consultant and red flags to watch for. Common team challenges and misconceptions about working with consultants. Tangible benefits of consulting, like increased productivity and better team training. Practical tips for effectively introducing a consultant to your team. Insights into Classic Practice Resources’ approach to consulting, including ongoing support. Ready to transform your practice with an effective consultant? Tune in to get all the details! Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: Mentions and Links: Communities/Groups: Events: Tools/Software: People: Brands: /episode/index/show/sandypardue/id/32521832

Dental Practice Pitfalls and How to Avoid Them 08/07/2024

Enhancing the Patient Experience With an Effective Handoff 07/31/2024

Wake-Up Calls That Every Leader Needs to Hear 07/24/2024

Wake-Up Calls That Every Leader Needs to Hear Are you ready to discover the wake-up calls that can transform your leadership style and elevate your team’s performance? In this episode of Dental Drill Bits, Michael and Sandy delve into crucial leadership lessons that every manager or leader, especially those in dental practices, should heed. Drawing inspiration from the 12 vital wake-up calls designed by Eric Partaker, they break down each point with practical examples and genuine insights, ensuring you leave with a toolkit of actionable steps to improve your leadership skills and your team's dynamic. Throughout the episode, Michael and Sandy discuss how key themes like accountability, handling criticism, and resisting the urge to micromanage can dramatically improve the workplace. From avoiding favoritism to setting clear standards and leading by example, they provide relatable stories and strategies that you can apply immediately. To cap it off, Sandy underlines the significance of recognizing and praising good work while promoting open communication to build a positive and cohesive team culture, ensuring not just a successful practice, but a happier, more motivated team. What You'll Learn in This Episode: The 12 wake-up calls every leader should incorporate to enhance their effectiveness. Strategies for embracing accountability and handling criticism constructively. How to avoid common leadership pitfalls like favoritism and micromanaging. Ways to set clear standards and lead by example. The importance of recognizing and praising team achievements. Techniques for fostering open communication and a positive work environment. Tune in now and start transforming your leadership skills today! Sponsors: Don’t just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! Mentions and Links: Communities/Groups: Events: Places: Social Media: Businesses: /episode/index/show/sandypardue/id/32266147

The Key to Productive Staff Meetings and Why Your Office Needs Them 07/17/2024

The Key to Productive Staff Meetings and Why Your Office Needs Them Are staff meetings in your practice driving productivity or just wasting time? In this episode, Michael and Sandy dive deep into the art and science of effective staff meetings, unearthing the transformative power they hold when done right. They explore the contrasts between casual huddles and well-structured meetings, underlining their essential role in fostering communication, training, and team unity. Sandy shares her seasoned strategies for making meetings productive, from appointing a facilitator to engaging the team in planning and decision-making, while also steering clear of common hazards like gripe sessions. Leadership sits at the heart of these discussions, with Michael and Sandy stressing the importance of meaningful interactions that tie directly into the practice’s success. They reveal the benefits of rotating the role of meeting facilitator, celebrating team achievements, and cleverly using tools like suggestion boxes and whiteboards to collect agenda items. Sandy concludes with advice on the meticulous planning and scheduling of these meetings to ensure they remain significant and effective, helping to build a cohesive, motivated team. What You'll Learn in This Episode: How do casual huddles differ from structured staff meetings? What are the key benefits of regular staff meetings in dental practices? Strategies for appointing a meeting facilitator and engaging the team. Common pitfalls to avoid during staff meetings. Why leadership is crucial in making meetings productive. The advantages of rotating the facilitator role. Tips for celebrating team achievements during meetings. How to use tools like suggestion boxes and whiteboards for agenda setting. Best practices for planning and scheduling effective staff meetings. How to maintain meeting importance and engagement over time. Let's jump into today's episode on effective staff meetings! Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: Mentions and Links: Communities/Groups: Events: /episode/index/show/sandypardue/id/32154722

The Top 3 Reasons Patients Aren't Accepting Your Treatment Plan 07/10/2024

The Top 3 Reasons Patients Aren't Accepting Your Treatment Plan Ever wonder why patients often decline treatment and how you can address these objections effectively? In this episode, Michael and Sandy dive deep into the top three most common excuses patients give: fear, lack of awareness, and financial concerns. Sandy sheds light on why recognizing these objections is crucial and offers actionable strategies for overcoming them. Through compelling examples, she underscores the importance of educating patients about the benefits of timely care and mastering verbal skills, including the art of voice inflection, to present treatment plans compellingly. Sandy doesn’t stop there. She explains how role-playing and regular training can transform your dental team's approach, making patients feel more at ease and informed. By the end of this enlightening discussion, you'll understand how to create a comforting environment for your patients, empowering them to move forward with necessary treatments. Tune in to harness the power of effective communication and patient education in your practice. What You'll Learn in This Episode: How to identify and address patient fears regarding dental treatments. Techniques to inform patients who are unaware of their dental needs. Strategies for handling financial objections to dental care. The role of verbal skills and voice inflection in presenting treatment plans. The impact of role-playing and team training on patient interactions. Ways to make patients feel comfortable and informed during decision-making. Tips for educating patients about the benefits of timely dental treatments. Transform the way you handle patient objections by listening to this episode today! Sponsors: Don’t just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! Mentions and Links: Communities/Groups: Events: Brands: Places: Organizations: /episode/index/show/sandypardue/id/32055287

How to Hold High-Impact Department Meetings in Your Practice 07/03/2024

Trained to Thrive: Why This Boosts Your Profitability 11%+ Year Over Year 06/26/2024

Trained to Thrive: Why This Boosts Your Profitability 11%+ Year Over Year How transformative can employee training be for your practice? In this episode of Dental Drill Bits, Michael and Sandy delve into the critical role of structured training programs and their immense benefits on profitability, employee satisfaction, and patient care. Sandy illuminates the stark contrast between trained and untrained employees, revealing how targeted investments in specialized programs can significantly enhance your practice’s performance and efficiency. The duo also shares a wealth of practical advice on implementing effective training within your office, covering everything from verbal skills and role-playing exercises to comprehensive onboarding protocols. Sandy makes a compelling case for the necessity of consistent training, emphasizing how it leads to predictable outcomes, boosts employee retention, and propels overall practice success. They remind practice owners that despite budget challenges, investing in training is pivotal and suggest starting with free resources like podcasts to begin the journey toward excellence. What You'll Learn in This Episode: How structured training programs boost profitability and employee satisfaction. The significant differences between trained and untrained employees. Practical steps for effective employee training within a dental office. The long-term benefits of consistent training and its impact on practice success. How to utilize free resources like podcasts for initial training investments. Ready to elevate your dental practice through strategic training? Don’t miss out on this episode of Dental Drill Bits! Sponsors: Elevate Patient Care with Automation: Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! Mentions and Links: Events: Community/Groups: Products: /episode/index/show/sandypardue/id/31873917

Underperforming Team? How to Transform Underachievers to the Stars of Your Practice 06/19/2024

Pro Phone Skills: Avoiding Common Front Desk Pitfalls in Practices 06/12/2024

Pro Phone Skills: Avoiding Common Front Desk Pitfalls in Practices How can your front desk team transform every call into a positive patient experience? In this episode, Sandy draws from her recent speaking engagements at the Delivering WOW Summit to uncover key strategies for top-notch front office communication. She also previews her upcoming seminar, Front Desk Pro, set to take place in Boston on August 23rd, revealing the secrets to boosting front office performance. Michael and Sandy tackle real-world phone interactions, from handling insurance queries to managing cancellations, ensuring that your front desk makes a lasting impression. But it’s not just about what you say; it's also about how you say it. This episode underscores the critical role of tone, verbal skills, and intuitive call handling. Sandy shares practical advice on avoiding the pitfalls of sounding robotic and burdening patients with unnecessary tasks. With actionable tips and relatable scenarios, this episode is a must-listen for any practice aiming to elevate their front desk etiquette and foster a welcoming, efficient environment for every caller. What You'll Learn in This Episode: How to handle common phone interactions effectively in your practice. Techniques for making a positive first impression over the phone. The do's and don'ts of discussing insurance with patients. Strategies for dealing with appointment cancellations smoothly. The importance of tone and verbal skills in patient communication. How to implement a call-handling system to avoid common pitfalls. Ways to promote your practice during phone calls. Ready to transform your front desk team's phone skills and enhance your dental practice's first impressions? Tune in to today's episode! Sponsors: Elevate Patient Care with Automation: Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! Mentions and Links: Events: Community/Groups: Insurance Companies: Brands: /episode/index/show/sandypardue/id/31701012

Why Dental Membership Plans Are NOT Only for Low-Income Patients 06/05/2024

Why Dental Membership Plans Are NOT Only for Low-Income Patients Dental membership plans are only for low-income patients, right? Join Michael and Sandy in this episode of Dental Drill Bits as they sit down with Megan Lohman to debunk common myths surrounding dental membership plans. Megan dives into the core advantages of Plan Forward, a tool designed to streamline the creation and management of dental membership plans. She reveals how these plans are not just exclusive to low-income regions but can be effectively tailored to a wide range of demographics, including affluent areas and retirees without dental insurance. Megan busts myths and shares eye-opening statistics about the significant portion of Americans lacking dental insurance, shedding light on how transparent pricing through membership plans can promote better dental care. Addressing concerns about potential revenue reduction, Megan explains how offering discounts can actually lead to increased patient visits and higher treatment acceptance rates, ultimately boosting overall revenue. She provides actionable strategies to add substantial value to your membership plans, such as including emergency visits and fluoride treatments, and emphasizes the role of Plan Forward in enhancing efficiency. By the end of the episode, you'll understand why simplifying and tracking membership plans is crucial for your practice's success. What You'll Learn in This Episode: Why dental membership plans are not just for low-income patients How to tailor membership plans for various demographics The significant number of Americans without dental insurance Strategies for making dental pricing transparent and manageable Debunking concerns about reduced revenue from membership plans How offering discounts can boost patient visits and treatment acceptance Value-added elements to include in membership plans Strategies for tracking performance and gaining team support Don’t miss out on this game-changing conversation! Tune in now to uncover the full potential of dental membership plans for your practice. Sponsors: Don’t just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! Mentions and Links: Community/Groups: /episode/index/show/sandypardue/id/31586862

Are You Asking the Right Questions While Interviewing? 05/29/2024

Are You Asking the Right Questions While Interviewing? Can you really find the perfect fit for your practice through better interviewing techniques? In this episode of Dental Drill Bits, Michael and Sandy uncover effective hiring strategies that can transform how you build your team. They explore the essentials of preparation, from the types of questions that reveal a candidate’s true nature to the value of incorporating personality and intelligence tests. You'll learn how to uncover what candidates expect in terms of salary and work environment, and why having a comprehensive policy manual and organized systems are non-negotiable for running a smooth operation. But it’s not just about the mechanics of interviewing. This episode also sheds light on the softer side of hiring—like creating a welcoming and inclusive atmosphere that retains top talent and the benefit of involving your team in hiring decisions. With practical advice tailored for dental practices, Michael and Sandy offer a masterclass in aligning your hiring practices with your practice’s culture and long-term goals. What You'll Learn in This Episode: Key strategies for effective interview preparation. The types of interview questions that uncover a candidate's true nature. Importance of personality and intelligence tests in the hiring process. How to identify candidates' expectations about salary and work environment. The role of a policy manual and organized systems in hiring. Questions to ask (and avoid) to assess candidate fit. Creating a welcoming and inclusive work environment to retain staff. Integrating team opinions in the hiring process. Practical advice for improving your dental practice’s hiring process. Don’t miss out on these game-changing insights—tune in to the full episode now! Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: Mentions and Links: Communities/Groups: Events: Tools/Resources: /episode/index/show/sandypardue/id/31504782

Top Innovations in Dental Software? A Deep Dive into Powerful Yapi Tools 05/22/2024

Top Innovations in Dental Software? A Deep Dive into Powerful Yapi Tools How can cutting-edge technology streamline the entire patient journey in your practice? In this episode, Michael and Sandy sit down with Dr. Gina Dorfman, the visionary founder of Yapi, to explore how this comprehensive dental software solution is transforming the industry. Dr. Dorfman passionately discusses the latest Yapi updates, such as a sleek new interface, enhanced appointment reminders, and innovative tools like insurance verification, credit card processing by text, and two-way patient texting. Each feature is designed to streamline practice management, improve patient care, and boost the efficiency of your front office. But that's not all—Dr. Dorfman shares her broader contributions to the dental community, including her active involvement in the Dental Gumbo Facebook group and a special offer for our listeners. Whether you're a dental professional eager to modernize your practice or someone intrigued by the latest advancements in healthcare technology, this episode is a goldmine. What You'll Learn in This Episode: What new features are included in the latest Yapi update and how they benefit dental practices How Yapi’s enhanced appointment reminders and internal communication tools work The advantages of Yapi’s insurance verification and text-based credit card processing How the two-way texting feature with patients can improve patient engagement Ready to transform your dental practice with the latest technology? Listen in to discover how Yapi can elevate your practice to new heights! Sponsors: Elevate Patient Care with Automation: Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! Mentions and Links: Community/Groups: Terms: Insurance Companies: Practice Management Software: Products/Brands:  /episode/index/show/sandypardue/id/31358947

How to Get Patients on Board with Your New Membership Plan! 05/15/2024

Tips to Becoming a Dental Ringmaster 05/08/2024

Tips to Becoming a Dental Ringmaster What is the KEY role front office staff play in a successful dental practice? In this episode, we dive into office management with Michael and Sandy. A conversation taking you behind the scenes of Sandy's recent Front Desk Pro and upcoming office management training seminar, this episode underscores the vital role live training and phone skills in your office. Sandy gives us an in-depth look into the weighty importance of answering calls professionally and demonstrating empathy. The strategic approach to scheduling appointments is another element under the spotlight in this discussion. The duo also delve into the significance of having front office staff who are well-versed in the services a dental practice offers, the proper use of verbal skills, and how online scheduling can take your practice to a new height. So get ready to broaden your horizon in office management and enhance your dental practice to its utmost potential. What You'll Learn in This Episode: The benefits of live front office training in the dental industry. Strategies for effective and professional call answering. The importance of empathy in patient communication. Tips for efficient appointment scheduling. The role of service knowledge in front office management. The impact of effective verbal skills on patient experience. The value of online scheduling for improved efficiency. Don't forget to tune in and participate in this discussion, as you won’t want to miss these tips on improving your dental practice's front office operations! Sponsors: Elevate Patient Care with Automation: Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! Mentions and Links: Community/Groups: Events: Establishments: Brands/Products: Services: TV: /episode/index/show/sandypardue/id/31166117

Longevity and Vitality: Investing in Whole Foods for Complete Wellness, with Dr. Uche Odiatu 05/01/2024

Longevity and Vitality: Investing in Whole Foods for Complete Wellness, with Dr. Uche Odiatu Ever wonder how you can find the balance between longevity and vitality in the fast-paced dental world? This episode dives right into it with our guest Dr. Uche Odiatu, a wellness guru with a difference. A practicing dentist, certified personal trainer, yoga instructor, and undoubtedly charismatic speaker, Uche brings a holistic understanding of health and fitness. His unique approach helps us navigate towards optimal physical health and sharp mental clarity, with surprising insights into simple lifestyle adjustments and experiences with holistic remedies. Dish out nutritional myths and embrace the seminal role of whole foods to support overall health; that's Uche's mantra. He brings clarity to complex nutritional concepts showing us how a well-informed approach to diet and health can work wonders. Alongside, he busts popular mythology around diets, proteins, carbohydrates, and even eggs! As they say, the proof of the pudding is in the eating, so pop in and savor the learning curve with Dr. Uche Odiatu. What You'll Learn in This Episode: Insight into achieving optimal physical health and mental clarity. How simple lifestyle adjustments can offer crucial health benefits. Understanding the role of whole foods in maintaining health. Dealing with nutritional myths and understanding misunderstood food items in your diet. The impacts of popular diets and the importance of a well-informed approach. Looking to redefine your health and wellness journey? Dive into this informative episode today, wrapped with inspiring insights and practical health advice that paves the way for a healthier tomorrow. Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: Mentions and Links: Community/Groups: Events: People: Products/Brands: Terms/Concepts: Organizations: Mushrooms: Books/Publications: TV/Shows: Artists/Music: /episode/index/show/sandypardue/id/31055993

Creating a Productive and Stress-Free Schedule 04/24/2024

Creating a Productive and Stress-Free Schedule Want to know how to turn your dental practice schedule from stress-inducing to productivity-boosting? In this episode, Sandy and Michael tackle this very challenge. Drawing upon Sandy's extensive experience in training dental teams nationwide, they delve into the integral role of scheduling in balancing efficiency and patient satisfaction. Common issues like late appointments and broken down technology are recognized as catalysts for stress that many practices fall victim to, leading to a discussion on the necessity of a tailor-made scheduling system for every dentist. As the discussion deepens, Michael highlights the importance of team involvement to ensure the success of a productivity-driven schedule. Defining clear-cut goals for each provider and striving for team alignment is emphasized, underscored by Sandy's belief in celebrating victories - no matter how small - and viewing setbacks as opportunities for reassessment and growth. Furthermore, they illuminate the need for tracking key stats like call numbers, appointment bookings, and time utilization, thereby cultivating an understanding of effective scheduling from an analytical perspective. What You'll Learn in This Episode: The significance of customizing your practice's schedule for improved efficiency and patient contentment. Identifying and rectifying common stress inducers within dental practice scheduling. The necessity of goal-setting for every provider and ensuring team alignment with these goals. How to use setbacks as a learning curve and the importance of celebrating victories. The effectiveness of monitoring key stats and how they contribute to achieving productivity goals. How approaching scheduling as you would a game increases motivation and makes goal achievement a collaborative effort. Don't miss this episode and streamline your practice schedule for maximized productivity and minimized stress! Sponsors: Don’t just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! Mentions and Links: Community/Groups: Events: People: Brands: /episode/index/show/sandypardue/id/30958638

Are You Doing "Performance Reviews" the Right Way? 04/17/2024

Are You Doing "Performance Reviews" the Right Way? What really makes or breaks a well-functioning team? Buzzing with insights and real-world advice, we lay bare an indispensable component of business success – Regular one-on-one meetings. Dive into this episode with Sandy and Michael as they unfold the multiple layers of importance these interactions hold. From honing effective communication, fostering deeper relationships, to inciting recognition and personal growth among employees, the effectiveness of these conversations shapes the dynamics of your business. We delve into the significance of timely issue resolution, personalized training initiatives, and making room for these indispensable meetings. Discover how the simple act of note-taking and regular, thoughtful interactions, pave the way for a more harmonic and productive work environment. You’ll want to take notes as we dissect the critical role one-on-one sessions play in cultivating a positive practice culture and perpetuating employee satisfaction. What You'll Learn in This Episode: Why one-on-one meetings are crucial and how they can build stronger relationships Importance of addressing issues promptly The impact of regular interactions on the productivity How personalized training can enhance employee satisfaction Ways to effectively schedule and conduct one-on-one meetings. Be sure to tune into this eye-opening episode to equip yourself with the indispensable tool that a successful business runs on. Remember, one-on-one meetings could be the missing piece in your business' success story! Sponsors: Elevate Patient Care with Automation: Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! Mentions and Links: Community/Groups: Events: Brands/Products: People: /episode/index/show/sandypardue/id/30852703

The Best Patient Communication Strategy: Boosting Your Membership Plans 04/10/2024

Screen Time in the Workplace 04/03/2024

Screen Time in the Workplace Are we becoming slaves to our screens even at the workplace? In this engaging episode, Michael and Sandy delve into the impact of screen time at the workplace, particularly assessing the effect of devices like Apple watches, Fitbits, and cell phones. Taking a hard look at the addictive demands of these technologies, they explore how their constant use can compromise individual productivity and professional etiquette. They zoom into the healthcare field, using dental practices as a case study. Here, Sandy exposes the reality of enforcing phone policies in an environment where personal rights, patient care, and legal considerations such as HIPAA compliance dance a precarious dance. As they shed light on instances of phone misuse, a critical need for clear and enforceable guidelines comes to light. The episode serves up insights on striking the right balance, creating an environment where technology empowers workers without becoming a distraction or liability. What You'll Learn in This Episode: Exploring the addictive nature of digital devices in the workplace How to set clear and enforceable device usage guidelines in a professional setting Analyzing the challenges and potential liability arising from device misuse in healthcare settings Understanding the fine line between enforcing rules and respecting personal property rights The importance of effective communication in setting device usage boundaries Don't miss out on this insightful discussion! Hit the play button and learn how to control technology, not letting it control you or your team! Sponsors: Elevate Patient Care with Automation: Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! Mentions and Links: Community/Groups: Brands/Products: /episode/index/show/sandypardue/id/30650263

Mealtime Matters: Navigating Lunch Meetings and Compensation 03/27/2024

Cutting Through the Noise: Real SEO Strategies for Your Practice 03/20/2024

Dental Drill Bits with Sandy Pardue

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