Dental Drill Bits with Sandy Pardue and Dana Salisbury
Sandy Pardue of Classic Practice Resources & Michael Arias of The Dental Marketer discuss issues facing the dental practice owner of today. This podcast show features the movers and shakers of the dental industry as well as opinion leaders. Enjoy the fun, laid-back vibe as things get real. Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 36 years of “hands-on” experience.
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Annual Planning Power Moves: How to Build a Stronger Practice in 2026
11/17/2025
Annual Planning Power Moves: How to Build a Stronger Practice in 2026
Episode Summary In this strategic and energizing episode of Dental Drill Bits, Dana and Sandy unpack one of the most overlooked drivers of practice stability and growth, your annual planning session. Together, they walk through the questions, metrics, team conversations, and leadership decisions that set the tone for a productive, organized, and profitable new year. Sandy shares her trusted framework for evaluating practice performance, identifying bottlenecks, and turning missed opportunities into measurable goals. Dana breaks down how to communicate the importance of an annual planning meeting to your team—even if you haven’t done one in a few years. From KPI awareness and production forecasting to team agreements, CE planning, and SOP check-ins, this episode gives practices everything they need to create a clear, motivating roadmap for 2026. If you want to stop drifting into the new year and instead design it—this episode is your guide. Show Notes In This Episode, You’ll Learn: Why most practices drift into the new year unprepared—and how to fix it The must-track KPIs for evaluating your year-end performance How to hold a productive annual planning meeting (without turning it into a gripe session) What your team really needs to contribute meaningful input How agreements, policies, and SOPs eliminate frustration and set expectations How to turn dropped statistics into 2026 wins Why tracking new patient sources matters more than ever How to anticipate “slow” months and outflow your way into a full schedule CE planning and skill inventories for every position The importance of setting daily and hourly production goals Updates your website and systems may be overdue for The role of communication in shaping team culture and patient experience Episode Sponsors Identity Dental Marketing Looking to stand out in a crowded market? Identity Dental Marketing builds brands that convert. 👉 Plan Forward The #1 membership plan platform for dental practices — simple, secure, and patient-friendly. 👉 Mango Voice VoIP for dental practices that want fewer missed calls, better patient communication, and stronger scheduling. 👉 Episode Quotes Worth Sharing “Your success or your lack of it depends 100 percent on what happens within your own four walls.” “Annual planning isn’t paperwork—it’s the heartbeat of a stable growing practice.” “You can’t improve what you're not aware of. Stats tell the truth.” “Direction beats intention every single time.” Links & Resources Email Sandy for details on Front Desk Pro Virtual Training: Follow us on Facebook: Dental Drill Bits Share this episode with your office manager, dentist, or colleague!
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Why Some Dentists Love Dentistry (and Others Can’t Wait to Leave)
11/10/2025
Why Some Dentists Love Dentistry (and Others Can’t Wait to Leave)
In this eye-opening episode of Dental Drill Bits, Dana and Sandy Pardue tackle a topic few talk about openly — why some dentists genuinely love their profession while others can’t wait to get out. Drawing from Sandy’s experience consulting with over 600 dental practices, they reveal the defining difference: the dentists who thrive understand business and leadership, not just clinical care. Together, they unpack why mastering people skills, systems, and practice management can transform dentistry from stressful to deeply fulfilling. From learning how to manage money and motivate your team to leading with gratitude and balance, this episode is packed with mindset shifts to help you fall back in love with dentistry. If you’ve ever thought, “I hate being a dentist,” this episode will remind you—it’s not the dentistry, it’s the missing business tools. You can learn those. You can take control. And you can love your work again. Key Takeaways Business knowledge is the bridge between burnout and balance. Leadership and communication skills create calm, confident teams. Systems bring structure, and structure brings freedom. Appreciation and consistency are stronger than pay raises. Detachment and compassion prevent emotional exhaustion. A strong leader defines vision, sets expectations, and celebrates wins. You can’t buy culture—you build it through trust and gratitude. Reignite your love for dentistry by investing in your people and yourself. 🎧 Listen Now: 🔊 Episode Sponsors: Identity Dental Marketing Looking to stand out in a crowded market? Identity Dental Marketing builds brands that convert. 👉 Plan Forward The #1 membership plan platform for dental practices — simple, secure, and patient-friendly. 👉 Mango Voice VoIP that works for dental practices. Elevate your phone systems and never miss a patient call again. 👉
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Breaking Down Walls: Communicating Without Conflict
11/03/2025
Breaking Down Walls: Communicating Without Conflict
In this episode of Dental Drill Bits, Dana and Sandy dive into one of the most challenging scenarios in any dental practice—when a team member refuses a task that’s part of their role. Inspired by a real Dentaltown post, Sandy breaks down what’s really behind these moments, from unclear expectations and lack of training to blurred lines of authority. She shares how leaders can respond calmly, communicate clearly, and reset accountability without damaging trust. Dana adds perspective on balancing empathy and authority, and how understanding communication styles can help prevent tension before it starts. Together, they offer practical, real-world advice to help practices turn moments of conflict into opportunities for clarity and growth. 💡 Takeaways Most refusals come from confusion, not defiance. Clear systems and written expectations prevent recurring issues. Communication—both verbal and written—is the foundation of trust. Leaders must stay approachable while reinforcing accountability. Consistency in expectations leads to predictable, positive outcomes. 🔊 Episode Sponsors: Identity Dental Marketing Looking to stand out in a crowded market? Identity Dental Marketing builds brands that convert. 👉 Plan Forward The #1 membership plan platform for dental practices — simple, secure, and patient-friendly. 👉 Mango Voice VoIP that works for dental practices. Elevate your phone systems and never miss a patient call again. 👉
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The Pulse of the Practice: Balancing Team Energy and Measurable Success
10/20/2025
The Pulse of the Practice: Balancing Team Energy and Measurable Success
In this episode of Dental Drill Bits, Dana and Sandy discuss the importance of measuring team energy and performance metrics in dental practices. They emphasize that while patient care is paramount, tracking statistics can enhance care quality and team morale. The conversation explores the concept of buy-in from team members, the significance of accountability, and how metrics can serve as tools for improvement rather than judgment. The episode concludes with actionable steps for practices to foster a positive culture through measurement and celebration of achievements. takeaways Your team's energy is crucial for productivity. Statistics can enhance patient care, not detract from it. Tracking metrics helps connect efforts to results. Buy-in from the team is essential for success. Purpose should always come before profit. Celebrating small wins boosts team morale. Metrics can reveal blind spots in practice management. Accountability fosters a culture of improvement. Positivity is contagious within a team. Consistent actions lead to predictable outcomes. 🔊 Episode Sponsors: Identity Dental Marketing Looking to stand out in a crowded market? Identity Dental Marketing builds brands that convert. 👉 Plan Forward The #1 membership plan platform for dental practices — simple, secure, and patient-friendly. 👉 Mango Voice VoIP that works for dental practices. Elevate your phone systems and never miss a patient call again. 👉 ✨ Upcoming Event – Don’t Miss Out! Want to take your front desk skills to the next level? Join Sandy Pardue and the Classic Practice team for Front Desk Pro in Las Vegas on Friday, November 7, 2025. This one-day seminar is packed with proven systems to reduce cancellations, boost treatment acceptance, and transform your patient experience. Register now at 👉 Save $100 with code SecretSauce
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When Negativity Spreads: How Complaining About Patients Hurts Your Practice Culture
10/13/2025
When Negativity Spreads: How Complaining About Patients Hurts Your Practice Culture
💡 Episode Summary: In this week’s episode of Dental Drill Bits, Dana Pardue and Sandy Pardue tackle a topic every dental team faces but rarely talks about — complaining about patients. What starts as harmless venting can quietly poison your team’s morale and even drive productivity down. Dana and Sandy unpack how negativity spreads through emotional contagion, why gossip never stops at patients, and how leaders can recognize when venting has crossed into toxicity. Sandy shares real-world examples from decades in consulting — from Dentaltown discussions to lessons learned working alongside Dr. Westerman — revealing how great teams turn patient frustrations into opportunities for better systems and stronger relationships. Dana adds insights from psychology studies, showing how negativity lowers initiative and innovation across teams. Together, they explore practical strategies to build a positive culture: using staff meetings as reset points, coaching through gossip, and creating team agreements rooted in empathy and gratitude. The episode closes with a challenge to listeners — smile first, meet people where they’re at, and watch how kindness changes the energy of your practice. 🔊 Episode Sponsors: Identity Dental Marketing Looking to stand out in a crowded market? Identity Dental Marketing builds brands that convert. 👉 Plan Forward The #1 membership plan platform for dental practices — simple, secure, and patient-friendly. 👉 Mango Voice VoIP that works for dental practices. Elevate your phone systems and never miss a patient call again. 👉 ✨ Upcoming Event – Don’t Miss Out! Want to take your front desk skills to the next level? Join Sandy Pardue and the Classic Practice team for Front Desk Pro in Las Vegas on Friday, November 7, 2025. This one-day seminar is packed with proven systems to reduce cancellations, boost treatment acceptance, and transform your patient experience. Register now at 👉 Save $100 with code SecretSauce
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Navigating the Complexities of Hiring Associate Dentists
10/06/2025
Navigating the Complexities of Hiring Associate Dentists
Episode Summary: In this episode, Dana Pardue Salisbury and Sandy Pardue unpack one of the most complex topics in dentistry: hiring an associate dentist. From knowing when your practice is truly ready to bring on another provider, to understanding why most associateships only last one to two years, this conversation blends humor, real-world stories, and practical numbers. You’ll hear how culture, contracts, and communication can make or break the associate relationship—and how to avoid costly mistakes that so many practice owners make when expanding their teams. 💡 Key Takeaways Don’t hire on a hunch. Use data—2,000+ active patients, 30+ new patients monthly—as your benchmark. Always use a customized legal contract; handshake agreements and borrowed templates lead to disaster. Culture and ethics matter as much as production. Get clear on who supervises the associate: owner vs. manager roles. Most associates leave within two years—alignment and transparency change that outcome. 🔊 Episode Sponsors: Identity Dental Marketing Looking to stand out in a crowded market? Identity Dental Marketing builds brands that convert. 👉 Plan Forward The #1 membership plan platform for dental practices—simple, secure, and patient-friendly. 👉 Mango Voice VoIP that works for dental practices. Elevate your phone systems and never miss a patient call again. 👉 ✨ Upcoming Event – Don’t Miss Out! Want to take your front desk skills to the next level? Join Sandy Pardue and the Classic Practice team for Front Desk Pro in Las Vegas on Friday, November 7, 2025. This one-day seminar is packed with proven systems to reduce cancellations, boost treatment acceptance, and transform your patient experience. Register now at 👉 and save $100 with code Secret Sauce.
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Rants, Reflections, and Real Customer Service Lessons
09/30/2025
Rants, Reflections, and Real Customer Service Lessons
Episode Summary This week on Dental Drill Bits, Dana and Sandy open up about real-world customer service experiences that prove just how important it is to put yourself in the patient's shoes. Dana kicks things off with her eye doctor visit, from tiny-font registration forms to confusing waiting rooms and perfume-passing that crossed the line. She then shares what her tire appointment taught her about easing patient anxiety and making sure customers leave with confidence. Sandy brings her own story to the table about trying to buy fireplace logs, only to be talked out of making the purchase by the very person answering the phone. Together, they explore what it means to honor the customer’s current concern, anticipate their questions, and create experiences that build trust. If you’ve ever wondered how the smallest details can make or break customer loyalty, this episode will make you rethink every touchpoint in your practice. Key Takeaways Always imagine yourself in the customer’s position—what feels confusing vs. reassuring? Honor the customer’s current concern, even if you think they need something else. Anticipate wants, questions, and needs before the customer even asks. Every interaction is an opportunity to build confidence—or lose it. 🔊 Episode Sponsors: Identity Dental Marketing Looking to stand out in a crowded market? Identity Dental Marketing builds brands that convert. 👉 Plan Forward The #1 membership plan platform for dental practices—simple, secure, and patient-friendly. 👉 Mango Voice VoIP that works for dental practices. Elevate your phone systems and never miss a patient call again. 👉 ✨ Upcoming Event – Don’t Miss Out! Want to take your front desk skills to the next level? Join Sandy Pardue and the Classic Practice team for Front Desk Pro in Las Vegas on Friday, November 7, 2025. This one-day seminar is packed with proven systems to reduce cancellations, boost treatment acceptance, and transform your patient experience. Register now at 👉 and save $100 with code Secret Sauce.
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Hiring Series: The Job Offer Playbook
09/22/2025
Hiring Series: The Job Offer Playbook
In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury continue their step-by-step Hiring Series with one of the most sensitive and risky steps: the job offer. Too many dental practices skip this or handle it haphazardly, leaving themselves open to misunderstandings, legal trouble, and even losing great candidates. Sandy and Dana walk you through why offer letters matter, what must be included, and how to avoid turning them into binding contracts. From conditional vs. unconditional offers, to pay pitfalls (why you should never state an annual salary), to the benefits and reporting structure every candidate deserves in writing—this episode is a playbook for clarity, compliance, and culture. You’ll also hear real stories from the field, red flags to watch for, and the right way to pair a congratulatory phone call with a solid written offer. If you want to protect your practice, set clear expectations, and welcome new team members the right way, this episode is a must-listen. Takeaways: Every job offer should be conditional on something, background checks, license verification, or I-9 documentation. Avoid stating annual salaries; use hourly, weekly, or monthly to stay compliant. Offer letters should spell out pay, benefits, start date, reporting structure, and expectations—clearly and concisely. Always include at-will employment language (where applicable by state). Never promise future raises or bonuses in writing—leave those for separate agreements. Give candidates a clear deadline to accept, so you don’t lose momentum with your second choice. 🔊 Episode Sponsors: Identity Dental Marketing Looking to stand out in a crowded market? Identity Dental Marketing builds brands that convert. 👉 Plan Forward The #1 membership plan platform for dental practices—simple, secure, and patient-friendly. 👉 Mango Voice VoIP that works for dental practices. Elevate your phone systems and never miss a patient call again. 👉 ✨ Upcoming Event – Don’t Miss Out! Want to take your front desk skills to the next level? Join Sandy Pardue and the Classic Practice team for Front Desk Pro in Las Vegas on Friday, November 7, 2025. This one-day seminar is packed with proven systems to reduce cancellations, boost treatment acceptance, and transform your patient experience. Register now at 👉 and save $100 with code Secret Sauce.
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Hiring Series: Don’t Skip This Step—Reference Checks That Matter
09/15/2025
Hiring Series: Don’t Skip This Step—Reference Checks That Matter
In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury continue their step-by-step Hiring Series with a focus on reference checks. Too many dental practices skip this step because it feels awkward or unnecessary, but failing to do so can cost you money, morale, and even legal trouble. Sandy and Dana share true stories from the field (including embezzlement cases that could have been avoided), compliance tips that keep you safe, and the exact questions that reveal whether your next hire is reliable or risky. From separating personal vs. professional references to knowing what you can ask—and what you should only confirm—you’ll leave this episode with a clear system for protecting your practice from a bad hire. Plus, they tackle a listener question about how to manage new hires who want to “change everything,” and why systems are the antidote to chaos. If you want to safeguard your hiring process and build a stronger team, this episode is a must-listen. Takeaways: Skipping reference checks exposes your practice to unnecessary risk. Always separate personal references from professional ones. Confirm dates, pay, and rehire eligibility when giving a reference; ask open-ended questions when checking references. New hires with “big ideas” need structure—systems first, suggestions second. Reference checks = protection for your million-dollar business. 🔊 Episode Sponsors: Identity Dental Marketing Looking to stand out in a crowded market? Identity Dental Marketing builds brands that convert. 👉 Plan Forward The #1 membership plan platform for dental practices—simple, secure, and patient-friendly. 👉 Mango Voice VoIP that works for dental practices. Elevate your phone systems and never miss a patient call again. 👉 ✨ Upcoming Event – Don’t Miss Out! Want to take your front desk skills to the next level? Join Sandy Pardue and the Classic Practice team for Front Desk Pro in Las Vegas on Friday, November 7, 2025. This one-day seminar is packed with proven systems to reduce cancellations, boost treatment acceptance, and transform your patient experience. Register now at 👉 and save $100 with code Secret Sauce.
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From Sucktember to Success: How to Save Your September
09/02/2025
From Sucktember to Success: How to Save Your September
In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury tackle one of the most dreaded times in the dental calendar: “Sucktember.” As kids go back to school and cancellations rise, many practices see their production slump, but it doesn’t have to be that way. Sandy shares why mindset matters more than market trends, how to uncover hundreds of patients hiding in your own software, and why reactivation projects can both fill your schedule and boost team morale. From calling patients who haven’t been in for years to creating fun staff incentives, you’ll discover proven strategies that transform September into Success-tember (and set you up for Rocktober). If you’re ready to stop the slump and finish the year strong, this is an episode you won’t want to miss. Takeaways: Your mindset shapes your results: stop expecting September to “suck.” Patient reactivation projects reveal hundreds of opportunities already in your database. Most patients who haven’t been in still believe you’re their dentist — reach out. Consistency in outreach creates predictable schedules. Boost team morale by gamifying reactivation with small rewards. Increased outflow (calls, texts, emails, mailers) is the key to saving your September. 🔊 Episode Sponsors: Identity Dental Marketing Looking to stand out in a crowded market? Identity Dental Marketing builds brands that convert. 👉 Plan Forward The #1 membership plan platform for dental practices—simple, secure, and patient-friendly. 👉 Mango Voice VoIP that works for dental practices. Elevate your phone systems and never miss a patient call again. 👉
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Hiring Detour: How Culture Shapes Every Hire
08/25/2025
Hiring Detour: How Culture Shapes Every Hire
In this episode of Dental Drill Bits, Dana Salisbury and Sandy Pardue discuss the challenges of hiring and retaining new employees in dental practices. They explore the reasons behind high turnover rates, the importance of effective onboarding, and creating a welcoming workplace culture. The conversation emphasizes the need for structured training plans and the impact of workplace bullying on employee retention. The hosts also highlight the financial costs associated with poor hiring practices and the significance of enhancing the candidate experience. Key Takeaways Stop blaming the applicant and look at your own processes Onboarding is crucial for employee retention A welcoming culture can significantly impact new hires The cost of hiring mistakes can be substantial Workplace bullying can drive new employees away Structured training plans are essential for new hires Communication during the hiring process is key Involve existing staff in the hiring process Always welcome potential candidates regardless of openings Evaluate your practices to improve employee satisfaction Event Spotlight: Front Desk Pro – Las Vegas, NV – November 7 Join Sandy in Las Vegas for Front Desk Pro, a high energy, high impact training event designed to level up your front desk systems and skills. Special Listener Discount: Save $100 with code Secret Sauce (two words, both capitalized). Beautiful CAD CAM facility, just off the Strip with nearby affordable hotels. Episode Sponsors A big thank you to our show sponsors for helping bring Dental Drill Bits to you each week: Plan Forward – The membership plan experts helping practices boost revenue and patient loyalty. Mango Voice – The smart, all in one business phone system designed for dental practices. Identity Dental Marketing – Stand out, get noticed, and attract your ideal patients with custom marketing strategies.
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Hiring Series: Interview Techniques that Work
08/18/2025
Hiring Series: Interview Techniques that Work
In this episode of Dental Drill Bits, hosts Dana Salisbury and Sandy Pardue go beyond the surface of the interview process to reveal the deeper intentions that should guide your hiring conversations. Whether you are fresh out of dental school or a seasoned practice owner, this conversation will help you build a more intentional, compliant, and effective approach to interviewing. Sandy and Dana share real world examples, cautionary tales, and the subtle cues they watch for that a resume will never reveal. They cover how to avoid common pitfalls like skipping the interview entirely, how to keep interviews consistent and bias-free, and why you should think twice about hiring family or close friends without a proper process. You will learn how to set the right tone from the very first question, uncover hidden red flags, and balance gut instinct with consistent standards. And yes — the broccoli salad that Dana could not stop raving about makes an appearance. As promised, you can grab Sandy’s go to Broccoli Salad Recipe here: . It is healthy, easy, and a hit with the whole family, even the kids. 🎯 Key Takeaways Set a clear purpose before you ask the first interview question Keep the process consistent to protect your team culture and reduce bias Spot hidden red flags in tone, word choice, and body language Avoid the risks of working interviews and use skill-based tests instead 📅 Event Spotlight: Front Desk Pro – Las Vegas, NV – November 7 Join Sandy in Las Vegas for Front Desk Pro, a high energy, high impact training event designed to level up your front desk systems and skills. Special Listener Discount: Save $100 with code Secret Sauce (two words, both capitalized). Beautiful CAD CAM facility, just off the Strip with nearby affordable hotels. 💡 Episode Sponsors A big thank you to our show sponsors for helping bring Dental Drill Bits to you each week: Plan Forward – The membership plan experts helping practices boost revenue and patient loyalty. Mango Voice – The smart, all in one business phone system designed for dental practices. Identity Dental Marketing – Stand out, get noticed, and attract your ideal patients with custom marketing strategies.
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Hiring Series: Hiring Efficiently with a Group Interview
08/11/2025
Hiring Series: Hiring Efficiently with a Group Interview
Episode Description: In this episode of Dental Drill Bits, Dana Salisbury and Sandy Pardue continue the Hiring Series with a proven time-saving strategy: the group interview. Sandy shares her step-by-step process for getting every qualified applicant in front of you at once, identifying the best candidates quickly, and avoiding the weeks-long cycle of one-on-one interviews. From creating the right environment, using a “plant” in the room, and testing retention skills, to gracefully dismissing non-hires, this episode is packed with actionable tips to streamline your hiring process and build a stronger team—fast. What You’ll Learn in This Episode: Why group interviews can save you hours and improve hiring decisions How to structure the perfect group interview from start to finish How to test candidates’ listening and retention skills on the spot The importance of graciously handling declined candidates How to narrow down your applicant pool in just 90 minutes 🔊 Episode Sponsors: Mango Voice VoIP that works for dental practices. Elevate your phone systems and never miss a patient call again 👉 Identity Dental Marketing Looking to stand out in a crowded market? Identity Dental Marketing builds brands that convert 👉 Plan Forward The number one membership plan platform for dental practices—simple, secure, and patient friendly 👉
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Plan Forward: A Smarter Alternative to Insurance
07/28/2025
Plan Forward: A Smarter Alternative to Insurance
Exploring Dental Membership Plans: A Smarter Alternative to Insurance In this episode of Dental Drill Bits, Dana Salisbury and Sandy Pardue are joined by Meg Lohman from Plan Forward to unpack why in-house membership plans are becoming a go-to solution for dental practices looking to grow and better serve their patients. They discuss how these plans help identify patients who are overpaying for insurance, simplify preventive care, and strengthen patient loyalty. The trio also explores the power of proactive marketing and the importance of educating patients ahead of open enrollment season. Whether you're new to membership plans or looking to refine your strategy, this episode offers a practical roadmap to create a win-win for both your patients and your practice. 🎯 Key Takeaways: Use your PMS to identify patients who may be overpaying for insurance. Target groups like retirees, young adults, and those with limited coverage. Membership plans foster loyalty by offering bundled, preventive care services. Promote your plan with short, clear messaging via email, text, and social media. Start outreach early to stay ahead of open enrollment. Implement systems that simplify plan management and reduce admin errors. 🛠️ Sponsored By: Plan Forward — Empowering dental practices with simple, automated membership plans. Start today at
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Marketing Your Practice to Top Talent
07/21/2025
Marketing Your Practice to Top Talent
Episode Summary: In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury tackle one of the most underestimated tools in the hiring process—your job ad. They explain why hiring should be treated like a marketing campaign and how your job postings either attract or repel the very people you are trying to hire. From crafting compelling headlines and utilizing creative job titles to understanding hiring psychology, Sandy and Dana share strategies to elevate your job ads and recruit with intention. They also explore the power of nontraditional hiring sources and the importance of keeping your energy positive throughout the hiring process. Whether you are actively hiring or just building your team, this conversation is packed with must-use tips to help you find and retain great talent. Takeaways: If you are having trouble hiring, check your job ads first Always accept resumes even when you are not actively hiring Make sure job ads reflect your practice's values and culture Use creative job titles to capture attention and stand out Women apply when they meet 80 percent of requirements; men at 20 percent Treat hiring like a marketing campaign, not just an HR task Track where your applicants come from to measure effectiveness Consider nontraditional candidates from service-oriented industries Stay positive throughout the process—your mindset matters Great employees are often already employed—go find them 🔊 Episode Sponsors: Mango Voice VoIP that works for dental practices. Elevate your phone systems and never miss a patient call again 👉 Identity Dental Marketing Looking to stand out in a crowded market? Identity Dental Marketing builds brands that convert 👉 Plan Forward The number one membership plan platform for dental practices—simple, secure, and patient friendly 👉
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Job Descriptions Might Be Costing You Great Hires (Part 3: Creating Job Descriptions)
07/14/2025
Job Descriptions Might Be Costing You Great Hires (Part 3: Creating Job Descriptions)
Episode Summary: In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury explore the often-overlooked power of a well-crafted job description. They explain why generic or outdated descriptions can set your practice up for failure—creating confusion, legal risk, and missed hiring opportunities. You’ll learn what must be included, how to stay compliant, and why being transparent about your expectations (including physical demands and performance metrics) is key to attracting the right candidates. If you're serious about improving your hiring process and retaining top talent, this conversation is a must-listen. Takeaways: Job descriptions should reflect the specific needs of your practice. Outdated job descriptions create misalignment and confusion. Every job description acts as a legal agreement between employer and employee. Transparency in compensation, expectations, and requirements is essential. Include physical job requirements and measurable performance goals. Store and organize job descriptions properly for easy access and compliance. 🔊 Episode Sponsors: Mango Voice VoIP that works for dental practices. Elevate your phone systems and never miss a patient call again. 👉 Identity Dental Marketing Looking to stand out in a crowded market? Identity Dental Marketing builds brands that convert. 👉 Plan Forward The #1 membership plan platform for dental practices—simple, secure, and patient-friendly. 👉
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Why Working Interviews Don't Work
07/07/2025
Why Working Interviews Don't Work
In this episode, Sandy Pardue kicks off a powerful conversation about the most overlooked step in fixing front desk chaos: assessing your team’s current morale, mindset, and motivation. Before you implement new systems or pile on training, you’ve got to address the emotional temperature of your practice. Is your team ready for change? Or are they quietly resisting it? Sandy lays out practical ways to reframe, re-energize, and reset expectations—ensuring your next move is a lasting one. If you want real ROI from your front desk, start here. What You'll Learn: Why morale must be addressed before systems What warning signs signal a disengaged front desk How to rally your team around performance without creating pressure The conversation you should be having in your next team meeting A mindset shift that changes everything about your approach to training Thank You to Our Sponsors: 🦷 Mango Voice – Mango Voice is a cloud-based phone system built for dental offices. It’s packed with smart features that help your front desk perform at its best—from call recording and routing to texting and integrations. See it in action at . 💰 Plan Forward – Plan Forward makes membership plans easy. Their revolutionary platform helps you grow your dental practice, improve patient loyalty, and create predictable recurring revenue. Learn more at . 📈 Identity Dental Marketing – Your marketing firm should tell you who’s landing on your website and what they’re doing there. Identity Dental Marketing does that—and more. From website strategy to SEO and patient attraction systems, they help you grow smart and stay visible. Explore at .
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RERUN: The Real Reason Your AR Is Out of Control (And It's Not Insurance)
06/30/2025
RERUN: The Real Reason Your AR Is Out of Control (And It's Not Insurance)
In this eye-opening episode, Sandy digs into one of the most overlooked contributors to rising accounts receivable (AR) in dental practices—abandoning mailed statements too soon. You may be emailing and texting patients about balances, but do you actually know how many patients you're reaching? Sandy breaks down the data and shares real stats from dental dashboards, showing that many practices have incomplete contact info for 20–40% of their patients—and it’s costing them tens of thousands. Whether your AR is creeping past $100,000 or you’re trying to build a smarter collection system, this episode will help you understand the risks of relying too heavily on tech—and how to create a system that actually works. You’ll learn how to: ✅ Evaluate how many patient emails and cell numbers are actually in your system ✅ Set up a multi-step system for statements that includes email, text, and physical mail ✅ Use dashboards like Practice by Numbers to track and improve your data ✅ Minimize collection delays by acting faster and smarter—not cheaper ✅ Understand the real cost of “saving 60 cents” on postage 📓 Listener Challenge: Pull your AR report. Look at your 30-, 60-, and 90-day buckets. Then audit your system—do you know how many patients are unreachable by email or text? Key takeaways: 👉 Most practices don’t have complete contact data—and don’t realize it 👉 Text-to-pay consistently performs better than email-based statements 👉 Mailing a statement isn’t outdated—it's often necessary to get paid 👉 AR doesn’t shrink itself; assign ownership and follow a consistent process 👉 The longer you wait, the harder it is to collect—act at 30 days, not 90 🔊 Special thanks to our sponsors: 📞 Mango Voice – Smart, reliable phone systems designed for dental practices. Learn more at 📣 Identity Dental Marketing – Get strategic, ethical, and conversion-driven marketing from the pros who care. Visit 🦷 Plan Forward – Membership plans made simple for dental teams. Learn more at 📲 Join the conversation! What’s working (or failing) in your AR process? Share your experiences inside our Dental Drill Bits Facebook Group—we’d love to hear from you, and you might be featured in a future episode!
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The Truth About Dental Marketing
06/23/2025
The Truth About Dental Marketing
What if your marketing isn’t the problem—but your expectations are? In this episode, Dana and Sandy welcome Grace Rizza, the powerhouse behind Identity Dental Marketing, to break down why most dental campaigns fall flat—and what actually works. From unethical agencies to underfunded ad budgets, Grace unpacks the truth most marketers won’t say out loud. If you've ever felt burned by a marketing agency, overwhelmed as a startup, or scared to go fee-for-service—this one’s for you. You’ll learn how to: ✅ Spot the difference between strategic marketing and expensive guesswork ✅ Avoid wasting thousands on low-quality leads and poor conversion ✅ Set realistic expectations for Google Ads and SEO ✅ Know when your marketing isn’t the problem—your front desk is ✅ Confidently budget and brand your way to sustainable growth 📓 Listener Challenge: Review your last 6 months of new patient numbers. Are you tracking the right data? Is your marketing converting—or just collecting clicks? Key takeaways: 👉 You can’t market your way out of bad conversion. Start with honest analysis. 👉 Dabbling in ads (like $1,000/month on Google) is worse than doing nothing. 👉 Fee-for-service practices need stronger branding, not just lead generation. 👉 Your front desk is your filter—train them or waste your marketing dollars. 👉 Success starts with realistic expectations and total ownership of your results. 🔊 Special thanks to our sponsors: 📣 Identity Dental Marketing – Strategic, ethical, brand-aligned marketing that works. Learn more at 🦷 Plan Forward – Build and grow a profitable dental membership plan with ease. Learn more at 📲 Join the conversation! What marketing myths have you had to unlearn? Share your experience in the Dental Drill Bits Facebook Group—we may feature your insight in a future episode!
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Hiring or Hustling Backwards? (Part 2: Leadership, Metrics & the True Cost of Delay)
06/16/2025
Hiring or Hustling Backwards? (Part 2: Leadership, Metrics & the True Cost of Delay)
Hiring is never just about plugging a hole. It’s a strategic leadership move—and when rushed or mismanaged, it can quietly sabotage your entire practice. In Part 2 of the Hiring Series, Dana and Sandy dive deep into what happens between identifying a hiring need and getting the green light to bring someone on board. From pecking orders to prep work, leadership courage to legal compliance, they unpack everything you should have in place before you hit “post job ad.” They also share formulas and benchmarks to help you bring data—not just emotion—into your hiring decisions. Because the right people in the right seats don’t just ease stress... they build your business. You’ll learn how to: ✅ Calculate attrition rate and turnover cost ✅ Know when leadership is lagging—and how to step up ✅ Use team dynamics and KPIs to confirm true staffing needs ✅ Spot red flags in candidates and existing team members ✅ Make confident decisions about who to keep, who to lose, and when to act fast 📓 Listener challenge: Pull out your team’s job descriptions and update them. Is everyone clear on their seat, their duties, and how success is measured? Key takeaways: Hiring starts with leadership. Don’t outsource what only you can model. Don’t ignore the front office. Patient flow is the clearest indicator you need more hands. Attrition above 25% is a red flag. Act on it, don’t ignore it. Turnover costs average 30% of annual salary. Every rushed hire costs more than you think. You must always accept resumes. Train your team and stay compliant. 🔊 Special thanks to our sponsors: 📣 Identity Dental Marketing – The industry’s go-to for branding, SEO, and growth. Discover how they can elevate your practice at 🦷 Plan Forward – Simplify and grow your dental membership plans with ease. Learn more at 📲 Join the conversation! What formulas or hiring benchmarks have helped you lead with confidence? Post your insights in the Dental Drill Bits Facebook Group. Your input might be featured in a future episode!
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Hiring or Hustling Backwards?
06/11/2025
Hiring or Hustling Backwards?
A growing team sounds like success, but adding the wrong hire too soon can wreck morale, raise overhead, and increase chaos. In this kickoff to the Hiring Series, Dana and Sandy break down how to assess whether your practice truly needs to hire or if it’s time to get serious about systems, training, and communication first. They walk through real-world scenarios (yes, including a team walking out!) and offer tools to help you make strategic hiring decisions instead of emotional ones. You’ll learn how to: ✅ Recognize signs of burnout and bottlenecks ✅ Use patient flow (not just production) to assess staffing needs ✅ Perform a job analysis to refine roles before hiring ✅ Outsource strategically while maintaining quality ✅ Avoid hiring when your culture or patient satisfaction is already suffering 📓 Listener challenge: Revisit your job descriptions and KPIs before you write that job ad. Is your team really at capacity, or just undertrained? Key takeaways: Burnout often stems from broken systems, not just headcount Patient flow—not production, is the best indicator for front desk staffing Don’t hire to “fix” a bad culture—address team satisfaction first Smart outsourcing (like billing or insurance verification) can bridge the gap A great team member might be hiding in plain sight—they just need training 🔊 Special thanks to our sponsors: 🦷 Plan Forward – Simplify and grow your dental membership plans with ease. Learn more at 📣 Identity Dental Marketing – The industry’s go-to for branding, SEO, and growth. Discover how they can elevate your practice at 📲 Join the conversation! What signs tell you it’s time to hire—or not? Post your thoughts in the Dental Drill Bits Facebook Group, and we just might cover them in our next episode!
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Meetings That Matter: Turning Staff Time Into Practice Power
06/03/2025
Meetings That Matter: Turning Staff Time Into Practice Power
A dental team without effective meetings is like a GPS with no signal—lost, frustrated, and going in circles. In this episode, Dana and Sandy dive into the often-overlooked power of consistent, structured team meetings. From setting agendas and reviewing stats to celebrating birthdays and avoiding gum-chewing drama, they lay out the exact formula for turning “just another meeting” into a high-impact tool for team alignment, accountability, and growth. This episode is inspired by a post in the Dental Drill Bits Facebook Group (thanks, Heather!), and it answers all your questions about frequency, timing, food, and how to keep the meeting professional without turning it into a complaint fest. You’ll learn how to: ✅ Build consistency and trust through regular meetings ✅ Set a professional tone that encourages open communication ✅ Use stats to manage without micromanaging ✅ Create a clear agenda that respects everyone’s time ✅ Avoid common traps—like canceling because “one person’s out” 📓 Listener challenge: Pull out your calendar and mark team meetings for the rest of the year. Pro tip—choose the first Thursday (or another set day) of each month and make it a tradition! Key takeaways: Your calendar is your culture—pre-schedule meetings 12 months in advance. A great meeting starts with a plan, ends with accountability, and includes a little cake. Never use meetings to discipline—address policy violations 1-on-1. A facilitator keeps meetings on time and on topic. Phones off the table. Literally. Celebrating wins builds trust; structure builds momentum. 🔊 Special thanks to our sponsors: 🦷 Plan Forward – Simplify and grow your dental membership plans with ease. Learn more at 📣 Identity Dental Marketing – The industry’s go-to for branding, SEO, and growth. Discover how they can elevate your practice at 📲 Join the conversation! How do you run staff meetings at your office? Share your best tips or horror stories inside the Dental Drill Bits Facebook Group—we might just feature it in an upcoming episode!
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Marketing Can't Save You From a Bad Phone Call
05/26/2025
Marketing Can't Save You From a Bad Phone Call
📣 Identity Dental Marketing – The industry’s go-to for branding, SEO, and growth. Discover how they can elevate your practice at 📲 Join the conversation! Drop your favorite phone call tip or share a “worst call ever” moment in the Dental Drill Bits Facebook Group—your post could inspire our next episode! Let me know if you’d like a shortened version for social, or if this episode will also be linked to a specific event or download!
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Scoreboard Success: 10 Front Desk KPIs That Drive Production
05/19/2025
Scoreboard Success: 10 Front Desk KPIs That Drive Production
We’re diving into a topic that separates struggling practices from high-performing ones—your front desk metrics. Dana and Sandy break down the most important KPIs your admin team should be tracking daily, weekly, and monthly. Spoiler alert: if you’re not measuring it, you can’t manage it! Whether you're brand new to tracking stats or need a refresh to re-energize your team, this episode gives you simple, actionable ways to bring structure and accountability to your schedule, collections, and patient flow. You’ll learn how to: ✅ Track leading and lagging indicators ✅ Set realistic goals that don’t overwhelm your team ✅ Empower employees to “own” their numbers ✅ Reduce cancellations and no-shows ✅ Create a consistent system for growth—without expensive software 📓 Listener challenge: Grab a notepad (or your phone) and follow along as Sandy walks through the 10 KPIs that every dental front desk should be tracking. Key takeaways: What gets measured gets managed. Metrics don’t remove the human touch—they improve it. New patients, calls out, and appointment conversion rates matter just as much as production. Use a physical binder to track schedule changes and spot patterns at a glance. Sharing goals consistently (not just when things go wrong) builds morale and accountability. 🔊 Special thanks to our sponsors: 🦷 Plan Forward – Simplify and grow your dental membership plans with ease. Learn more at 📣 Identity Dental Marketing – The industry’s go-to for branding, SEO, and growth. Discover how they can elevate your practice at 📞 Mango Voice – Smart, reliable phone systems designed for dental practices. Learn more at 📲 Join the conversation! Share your favorite KPI or ask a practice management question in the Dental Drill Bits Facebook Group — your question might inspire our next episode!
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Making Membership Work: Clearing Up some of the Myths and Why It’s Reshaping Dentistry
05/12/2025
Making Membership Work: Clearing Up some of the Myths and Why It’s Reshaping Dentistry
Membership Plans That Work: What Compliance Really Looks Like Dental membership plans aren’t new—but compliance around them is becoming more critical than ever. In this episode of Dental Drill Bits, Sandy and Dana are joined by Jane Levy, Co-founder and CEO of Plan Forward, to uncover how in-house dental plans can boost treatment acceptance, increase loyalty, and help practices navigate the complex world of legal compliance. They discuss real-world misconceptions, why membership plans aren’t just for fee-for-service practices, and how the right tools (and the right vendor) make all the difference. Jane also shares exciting KPIs from real clients and explains how Plan Forward’s intuitive software puts your membership program on autopilot. If you’ve been manually managing your plan—or wondering if one is worth the trouble—this conversation will change the way you look at in-house dental membership. In This Episode You’ll Learn How To: Boost Production: Find out how these plans can increase practice revenue by getting patients to say “yes” to treatment and cancel less. Keep Patients Coming Back: Learn the secret to turning patients into loyal members & an integral part of your dental community. Kiss No-Shows Goodbye: Hear how membership cuts down on those missed appointments, making your day less stressful. Make Life Easier: Get the scoop on Plan Forward’s easy-to-use software that handles payments, renewals, and is compliant with state regulations. Break Free from Insurance: Discover how to ditch PPOs and stand out when only 20–25% of practices are doing this. Grab a coffee and tune in—this episode’s a must for taking your practice to the next level! Upcoming Event: Front Desk Pro – Chicago August 1, 2025 Use promo code SECRETSAUCE (capital S in Secret and Sauce) to save $100 per person Seats are limited and these events always sell out! Thank You to Our Sponsors: Plan Forward Plan Forward makes membership plans easy. Their revolutionary platform helps you grow your dental practice, improve patient loyalty, and create predictable recurring revenue. Learn more at . Identity Dental Marketing Your marketing firm should tell you who’s landing on your website and what they’re doing there. Identity Dental Marketing does that—and more. From website strategy to SEO and patient attraction systems, they help you grow smart and stay visible. Explore at . Mango Voice Mango Voice is a cloud-based phone system built for dental offices. It’s packed with smart features that help your front desk perform at its best—from call recording and routing to texting and integrations. See it in action at . Subscribe & Share: Love what you’re hearing? Don’t forget to subscribe, leave us a review, and share this episode with a dental friend who’s ready to level up their patient loyalty and revenue with a smarter membership plan.
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Lonely at the Top, Leading with Authority (Even When You’re Friends)
05/05/2025
Lonely at the Top, Leading with Authority (Even When You’re Friends)
We’re diving into a topic many practice managers quietly struggle with—what happens when your team feels more like friends than employees? Dana and Sandy tackle a heartfelt listener question: “How do I manage a team I’ve been friends with for years?” Whether you were promoted from within, or made the mistake of hiring a friend, this episode will help you maintain professionalism without sacrificing connection. You’ll learn how to: Lead with warmth while keeping your edge Set clear boundaries and expectations Avoid favoritism and cliques Stay approachable without losing authority Create protocols that do the talking for you 👥 Listener shoutout: Thank you, Heather, for bravely sharing your story and inspiring this important conversation. Key takeaways: Consistency over comfort builds trust. Keep friend chat and leadership decisions separate. Use writing to reduce drama and maintain accountability. If you hire a friend, be prepared to lead like a boss—not a buddy. 🔊 Special thanks to our sponsors: 🦷 Plan Forward – Simplify and grow your dental membership plans with ease. Learn more at 📣 Identity Dental Marketing – The industry’s go-to for branding, SEO, and growth. Discover how they can elevate your practice at 📞 Mango Voice – Smart, reliable phone systems designed for dental practices. Learn more at 📲 Join the conversation! Ask your question or suggest a topic in the — your comment could be featured on a future episode!
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Vacation-Proofing Your Team
04/28/2025
Vacation-Proofing Your Team
Vacation-Proofing Your Team Episode Description Taking time off as a dental professional shouldn't leave you stressed out or worried about what's happening back at the office. In this episode of Dental Drill Bits, Sandy and Dana break down how to set your team up for success before you leave—so you can truly unplug. They cover real-world strategies to vacation-proof your practice, from setting department-specific goals to sending advance memos, and even encouraging team members to take ownership of their responsibilities. Plus, they tackle the big one: why showing trust in your team matters more than you might realize. If you’ve been nervous about stepping away—or if your last vacation didn’t go as smoothly as you hoped—this episode will give you the tools and mindset shifts you need to set your team (and yourself) up for a win. In This Episode You’ll Learn: Why setting department-specific goals boosts accountability while you're away The simple but powerful memo every practice owner or manager should send before leaving How inviting your team to list their self-made responsibilities builds ownership The critical importance of showing trust (and not policing the clock) How strong leadership before vacation leads to stronger team dynamics year-round Why handling your time off well is a leadership skill worth mastering Upcoming Event: Front Desk Pro – Philadelphia May 9, 2025 Use promo code SECRETSAUCE (capital S in Secret and Sauce) to save $100 per person Seats are limited and these events always sell out! Thank You to Our Sponsors: Identity Dental Marketing Your marketing firm should tell you who’s landing on your website and what they’re doing there. Identity Dental Marketing does that—and more. From website strategy to SEO and patient attraction systems, they help you grow smart and stay visible. Explore at . Plan Forward Plan Forward makes membership plans easy. Their revolutionary platform helps you grow your dental practice, improve patient loyalty, and create predictable recurring revenue. Learn more at . Mango Voice Mango Voice is a cloud-based phone system built for dental offices. It’s packed with smart features that help your front desk perform at its best—from call recording and routing to texting and integrations. See it in action at . Subscribe & Share: Love what you’re hearing? Don’t forget to subscribe, leave us a review, and share this episode with a dental friend who deserves a truly relaxing, worry-free vacation.
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Gossip at Work: The Hidden Cost of Chatter
04/21/2025
Gossip at Work: The Hidden Cost of Chatter
Gossip at Work: The Hidden Cost of Chatter Dental Drill Bits with Sandy Pardue and Dana Salisbury Gossip at Work: The Hidden Cost of Chatter 0:00 Episode Description Gossip may seem like harmless chatter, but it has the power to erode trust, damage morale, and derail productivity in your dental practice. In this episode, Sandy and Dana tackle the tough topic of workplace gossip—what it sounds like, why it spreads, and how to stop it before it takes a toll on your culture and your team. From NLRB rules to real-life consulting stories, they share practical ways to address negativity, encourage accountability, and build a team that thrives on trust. Plus, Dana delivers scripted verbal skills you can use right away to shut gossip down respectfully and effectively. Whether you're a practice owner, manager, or team member, this episode will help you foster a workplace where professionalism wins and gossip has no place. In This Episode You’ll Learn: Why “friendly chatter” sometimes crosses the line into legal risk What the National Labor Relations Board says about banning gossip How negativity spreads—and how to stop it at the source Why some team members resist consulting and how to handle it How to create a safe, gossip-free workspace with open doors and clear roles The real reason broken appointments and low morale go hand in hand Why clearly defined job descriptions reduce friction and confusion How to use team agreements and core values to unify your staff A leadership lesson from the book The Energy Bus by Jon Gordon Verbal skills to shut gossip down with professionalism Why patients are paying attention to more than just your dentistry Bonus Resource: Want a team-building moment at your next staff meeting? Look up the poem “Nobody’s Friend” and read it aloud. You might be surprised by the conversations it sparks. Upcoming Event: Front Desk Pro – Philadelphia May 9, 2025 Use promo code SECRETSAUCE (capital S in Secret and Sauce) to save $100 per person Seats are limited and these events always sell out! Thank You to Our Sponsors: Plan Forward Plan Forward makes membership plans easy. Their revolutionary platform helps you grow your dental practice, improve patient loyalty, and create predictable recurring revenue. Learn more at . Mango Voice Mango Voice is a cloud-based phone system built for dental offices. It’s packed with smart features that help your front desk perform at its best—from call recording and routing to texting and integrations. See it in action at . Identity Dental Marketing Your marketing firm should tell you who’s landing on your website and what they’re doing there. Identity Dental Marketing does that—and more. From website strategy to SEO and patient attraction systems, they help you grow smart and stay visible. Explore at . Subscribe & Share: Love what you’re hearing? Don’t forget to subscribe, leave us a review, and share this episode with a dental friend who’s ready to build a drama-free, high-performing team.
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The Down Economy: Prepared Not Panicked
04/14/2025
The Down Economy: Prepared Not Panicked
When the economy starts to shake, most dental practices start to shrink. But Sandy says now is the time to lean in and level up—and she’s sharing exactly how to do it. In this episode, Dana and Sandy break down what it takes to recession-proof your practice before anything happens. From tightening your finances to training your team, maximizing re-care systems to building patient loyalty, this episode is your no-fluff guide to keeping treatment plans up—even when wallets are down. Whether you’re nervous about the future or just want to boost production now, this conversation will help you lead with confidence, stay consistent, and find opportunity where others see obstacles. In This Episode You’ll Learn: Why mindset matters more than market trends The first two things to do when the economy dips How to avoid becoming your own worst enemy in front of the team The real cost of third-party re-care systems that leave you in the dark A simple report to pull that could reactivate hundreds of patients Why untrained phone calls = missed treatment acceptance How to double down on marketing without wasting dollars Why patients need more than just a reminder—they need to feel missed How membership plans keep the back door closed and loyalty high The forgotten art of verbal skills and how they change everything 📅 Upcoming Event: 🗓️ Front Desk Pro – Philadelphia 📍 May 9, 2025 🎟️ Use promo code SECRETSAUCE (capital S in Secret and Sauce) to save $100 per person 🚨 Seats are limited and these events always sell out! 🙏 Thank You to Our Sponsors: ➡️ Plan Forward Plan Forward makes membership plans easy. Their revolutionary platform helps you grow your dental practice, improve patient loyalty, and create predictable recurring revenue. Learn more at . ➡️ Mango Voice Mango Voice is a cloud-based phone system built for dental offices. It’s packed with smart features that help your front desk perform at its best—from call recording and routing to texting and integrations. See it in action at . ➡️ Identity Dental Marketing Your marketing firm should tell you who’s landing on your website and what they’re doing there. Identity Dental Marketing does that—and more. From website strategy to SEO and patient attraction systems, they help you grow smart and stay visible. Explore at . 📌 Subscribe & Share: Love what you’re hearing? Don’t forget to subscribe, leave us a review, and share this episode with a dental friend who could use a boost in strategy—and mindset. Let’s recession-proof your practice together.
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One-on-Ones Part 2: Keeping Your Dental Team Aligned & Engaged
04/08/2025
One-on-Ones Part 2: Keeping Your Dental Team Aligned & Engaged
Episode Summary: This week, Sandy is fresh off an energizing Front Desk Pro seminar in Burbank, California—and she’s bringing the heat! Dana and Sandy dive deep into a topic that every dental practice owner and manager needs to master: employee one-on-ones. From handling raise requests to increasing team engagement and reducing turnover, this episode is packed with real-world strategies and scripted verbal skills you can use right away. Sandy shares how acknowledgment and structure transform the culture of a practice, while Dana brings in heartfelt reminders of how leadership impacts lives beyond the workplace. Whether you’re avoiding tough conversations or want to build a better team dynamic, this episode will give you the confidence (and language) to lead. In This Episode You’ll Learn: Why repeat attendees at Front Desk Pro are proof that the system works What to say when a raise just isn’t feasible right now The verbal skill every manager needs when a team member feels unappreciated How to handle “she’s doing my job” type complaints without fueling gossip The surprising way asking employees to “write it up” filters noise from facts How to build review systems that actually get followed through Why one-on-ones aren't about raises—they’re about retention, growth, and clarity A reflective exercise that helps you lead with legacy in mind 📅 Upcoming Event: 🗓️ Front Desk Pro – Philadelphia 📍 May 9, 2025 🎟️ Use promo code SECRETSAUCE (capital S in Secret and Sauce) to save $100 per person 🚨 These sell out—don’t wait! 🙏 Thank You to Our Sponsors: ➡️ Plan Forward Plan Forward makes membership plans easy. Their revolutionary platform helps you grow your dental practice, improve patient loyalty, and create predictable recurring revenue. Learn more at . ➡️ Mango Voice Mango Voice is a cloud-based phone system built for dental offices. It’s packed with smart features that help your front desk perform at its best—from call recording and routing to texting and integrations. See it in action at . 📌 Subscribe & Share: Love what you’re hearing? Don’t forget to subscribe, leave us a review, and share this episode with a colleague who needs to stop avoiding those tough conversations.
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