70 Say No to “Stuff” and Other Secrets from Improving Your Speaking with Patricia Fripp
Release Date: 07/27/2022
Mindfulness Manufacturing
We all love giving advice! But when advice is your default as a leader, you can fall into an “advice trap” that actually crushes curiosity, creates disconnect, and prevents your team from finding productive outcomes. Bestselling author Michael Bungay Stanier (MBS) tackles this subject in his newest book The Advice Trap: Be Humble, Stay Curious & Change the Way You Lead Forever. In this episode, MBS shares some of the key lessons from the advice trap and his other books, including lessons and insights leaders can use to change their mindset, grow their curiosity, and create great new...
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In manufacturing, retention and recruitment are two of the biggest challenges. To attract great talent and keep your best team members, you need to set yourself apart from the competition—and you can start by improving your response times! In this episode, join guest Jay Baer for a deep-dive into the tools and procedures you need to improve efficiency, strengthen your communications, and bridge the “uncertainty gap” in your organization. Jay Baer is a researcher and advisor specializing in business growth and customer experience. He’s also a seventh-generation entrepreneur, the...
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Results matters! Whether you’re looking at safety, quality, or productivity, you and your team want to know how you’re performing. But when it comes to people, it can be difficult to measure your return on investment. In this episode, guest Martin Low walks us through the best strategies for measuring your team, plus shares great insights on why people matter most in your organization. Martin is the founder and CEO of On Plane Consulting, where he helps organizations transform and improve by building and leveraging their people capabilities. He also has over 20 years of human resources...
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Stories resonate with people, which makes them a valuable tool for sharing information, seeking new outcomes and connecting with your team. So let’s bring more storytelling to the manufacturing floor! In this episode of Mindfulness Manufacturing, meet guest Trevor Perry. Trevor is an award-winning speaker, author, and perspective-changer, who uses his unique perspectives and love of storytelling to help others find their own light and improve their influence in the world. In this episode, Trevor shares his journey of finding his storytelling passion, and discusses why leaders should...
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How can we bring more mindfulness to the manufacturing floor without comprising speed or efficiency? With a background as an award-winning senior executive for agencies, brands, and team properties in NASCAR, IndyCar, and Formula One racing, Mike Mooney knows all about speed! He now uses his unique background to help leaders accelerate culture, unlock potential, drive opportunity, and create traction. In this episode, Mike shares why humans are high-performance vehicles, and how leaders can use presence, intentionality, and curiosity to improve communicates, reach creative outcomes, and...
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Trust is the antidote to so many common issues that can occur on the manufacturing floor. But how can you build trust—both in yourself and with your team? Find out in this episode of Mindfulness Manufacturing with guest Justin Patton! Justin is a certified speaker professional and leadership presence expert, who challenges leaders to reimagine how they lead, love, and communicate. He’s also the author of and the recently-released The High-Impact Manager: Your Blueprint for Bringing Out the Best in Your Team. In this episode, Justin talks about the vital role trust plays in improving...
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The manufacturing industry just keeps getting greater—and it’s all thanks to passionate, mindful leaders who show up every day ready to engage their teams, improve their mindset, and create an environment where people love to work. One of these leaders is Karen J. Lund, a bestselling author and keynote speaker with a long career in the steel industry. Drawing on her experience in the steel industry, Karin now leads the team at G-Power Global, an organization she founded to inspires corporate and organizational entities to lead with compassion while continuing to focus on productivity,...
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When a mistake occurs on the plant floor, your mind might jump to one question: who caused this issue, and should I write them up for their mistake? But there’s a more productive approach you could be taking—and in this episode of Mindfulness Manufacturing, guest Dr. Jake Mazulewicz breaks it all down! With a background as a firefighter, EMT, and military paratrooper, Jake knows the challenges of high-hazard industries, and works with organizations to reduce errors and create safer, more reliable workplace environments. In this episode, Jake shares why you can’t procedularize everything,...
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In 2009, total engine loss forced US Airways Flight 1549 to make an emergency crash landing in New York City’s Hudson River—and thanks to the quick actions of the pilot, flight crew, and passengers, all 155 people on board made it safely off the plane. Now known as “the miracle on the Hudson,” this harrowing incident offers up important lessons on staying calm under pressure, coping with traumatic challenges, and making every moment count. To learn more, let’s hear from a Flight 1549 survivor! Dave Sanderson is a nationally recognized leadership speaker and bestselling author, who...
info_outlineStuff, things, literally, simply . . . how often do you use these words when communicating with your team? “Naughty words” like these might be popping up in your speaking more often than you think, as I quickly learned during this week’s podcast with Patricia Fripp! As an executive speech coach, Hall of Fame keynote speaker, and the first female president of the National Speakers Association, Patricia knows all the secrets for how manufacturing leaders can improve their speaking skills and find the magic words for inspiring action, creating well-crafted communications, and showcasing the best possible version of themselves and their organization.
0:45 – The best manufacturing leaders are the ones with the best communication
5:45 - “7% is what you say, 30% is how you say it, and 55% is how you look” – is there any truth to this?
8:00 - If your words are well crafted and well-delivered, you can change your organization
8:11 – In a busy industry like manufacturing, it can be easy to lose sight of the importance of words in our everyday lives
8:22 – When there’s a miscommunication, leaders might assume the other person just didn’t understand, but it’s often an issue with words and phrasing
8:36 – “Stuff” is a rubbish word
9:00 – By being specific with your word choices, you inspire confidence and build credibility
10:00 – “If it weren’t a thing, what would it be?” Use specific words to replace unclear words like stuff or things
10:30 – Specific communication is especially important when you’re speaking to someone who doesn’t speak English as their first language
11:57 – If it’s not fruit, it’s not a bunch! Use numbers and specifics instead
13:16 – When possible, use shorter sentences to communicate and keep your communications to one idea per sentence
13:40 – Speak with the aim of being remembered and repeated
14:20 – By taking a pause, you give yourself a chance to breathe and allow the other person time to process
15:11 – “Literally” and “simply” are also naughty words!
18:48 – To improve your communications, record yourself and listen to the words you frequently use
21:00 – Depending on their background and culture, people may express themselves differently
22:00 - To inspire commitment and quality, ask them if their work would be good enough to sell to their own mother
23:00 – Ask as an advocate for your audience
24:52 – Every leader needs to show the person they are beyond their position
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