Patrick Clements & Mike Clements - Track your Most Valuable Asset: Time
SMB Community Podcast by James Kernan
Release Date: 11/03/2022
Banning Non-compete Agreements?
SMB Community Podcast by James Kernan
1.) MSP Question of the Week Should you ban Non-compete Agreements? --- 2.) Notes on The News Big Tech firms lost its dream status due to layoffs and instability: --- 3.) Five Minutes with A Smart Person - Bit-Wizards Louis Erickson is the co-founder and COO, and Sam Blowes is the Director of Solution Consulting at Bit-Wizards--an award winning IT services provider based in Florida. We discuss the importance of forming strong relationships with your clients as an MSP. Check them out: ---- Our upcoming events and more: Register for James’s class at ITSPU! 5W22 – MSP...
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Do MSPs Prefer iPhones or Androids?
SMB Community Podcast by James Kernan
1.) MSP Question of The Week Which do you prefer: iPhone or Android? Is there a clear winner? --- 2.) Notes on The News What are the current TOP Password Managers? "Big Tech" censoring content...and other clickbait-y titles. There are only two weeks left to submit your application for Channel Futures MSP501: Host Amy weighs in how it helps market your company. --- Our upcoming events and more: Register for James’s class at ITSPU! 5W22 – MSP Professional Sales is live. Enroll today: MASTERMIND LIVE – Tampa, FL – April 27-28th Use...
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Charging for Onsite Travel?
SMB Community Podcast by James Kernan
1.) The MSP Question of The Week Should you charge for onsite travel? And what's best--Price per seat or per device? --- 2.) Notes on The News The FBI is warning consumers against using public phone charging stations in order to avoid exposing their devices to malicious software... ...Apple loses top phonemaker spot to Samsung as iPhone shipments drop! "Apple's smartphone shipments dropped about 10% in the first quarter of 2024, hurt by intensifying competition by Android smartphone makers aiming for the top spot, data from research firm IDC showed on Sunday." ---...
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Dima Kumets of Huntress Labs
SMB Community Podcast by James Kernan
Host Karl caught up with Dima Kumets, Principal Product Manager at Huntress Labs focused on their Security Awareness Training product. It was an entertaining interview! This interview focuses on the Security Awareness Training product, which features a truly engaging way for end users to learn about phishing attacks and other threats that arrive through email. Karl and Dima introduce you do the archvillain Didi and her role in educating clients - without irritating or alienating them! About Dima Kumets: Prior to joining Huntress, Dima was the product lead on OpenDNS (acquired by Cisco and now...
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Reselling Copilot As A Service?
SMB Community Podcast by James Kernan
1.) MSP Question of The Week Is there an opportunity there for MSPs to resell consulting service around copilot? --- 2.) Notes on The News Windows features disappearing in 2024: Google looking to purchase Hubspot: United States Cyberforce: ...and more! --- Our upcoming events and more: Register for James’s upcoming class at ITSPU! 5W22 – MSP Professional Sales starts April 23rd. Sign up now: MASTERMIND LIVE – Tampa, FL – April 27-28th Use “EARLYBIRD” as the coupon code to save $200! Catch James at the SMBTechfest! SMBTechfest - Irvince,...
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Tracking MDF As a Small MSP
SMB Community Podcast by James Kernan
1.) MSP Question of The Week Is it worth the time to track MDF/Rebates from your vendors partners if you are a small MSP? --- 2.) Notes on The News April fool’s joke? Gmail announced 20 years ago today: Microsoft copilot released today: --- 3.) Five Minutes with A Smart Person - Tim Fitzpatrick of Rialto Marketing Check out the preview for our full interview with Tim Fitzpatrick of Rialto Marketing --- Our upcoming events and more: Register for James's upcoming class at ITSPU! 5W22 - MSP Professional Sales starts April 23rd. Sign up now: MASTERMIND LIVE – Tampa,...
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Should Remote Workers Return to The Office?
SMB Community Podcast by James Kernan
Host Amy and James are back! 1.) MSP Question of The Week: Should you force remote workers back in to the office? And do workers prefer weekly, bi-weekly, or monthly payment? --- 3.) Notes on The News N-able 2024 MSP Challenges and Opps – CEO article: How the top MSP business owners are using AI in their business: What AI we've been using: --- 2.) Five Minutes with A Smart Person - Fernando Leon Host James sit down with smart person Fernando Leon, Vice President of Sales/Marketing of Single Point of Contact. They discuss White Label IT Service platform that helps MSP's...
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Karl Palachuk at Channel Partners 2024
SMB Community Podcast by James Kernan
We follow Karl Palachuk as he makes his way through Channel Partners Expo 2024! Thank you to our guests (in order): Dave Seibert of SMBTechFest Michelle Ragusa McBain of Sonicwall Mikey Pruitt of DNSFilter Kathleen Martin of Advancing Leadership Network (ALN) --- Our upcoming events: AUSTIN TX – MASTERMIND LIVE (March 28-29th) Our Social Links: Sponsor Memo: Huntress Today's SMB Community Podcast is brought to you by Huntress Managed Security. Cybersecurity is more than software—it’s also the expertise...
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Stephen Thomas of Asigra
SMB Community Podcast by James Kernan
Karl interviewed Stephen Thomas from Asigra. Thomas oversees global revenue and shapes the sales and customer success strategy. He is an accomplished executive With over 25 years of experience in building and guiding sales and customer success teams within the rapidly expanding sectors of Enterprise SaaS. With over 25 years of experience in building and guiding sales and customer success teams within the rapidly expanding sectors of Enterprise SaaS (Cybersecurity and Data Protection), Stephen Thomas is an accomplished executive. Prior to taking on his current role at Asigra, where he oversees...
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Christophe Reglate of SXIPHER
SMB Community Podcast by James Kernan
Host James sits down with Christophe Reglate of SXIPHER. Look out for the PROMO for 20% off in the month of March! Call: (386) 479-4074 Email: [email protected] — Our upcoming events: AUSTIN TX – MASTERMIND LIVE (March 28-29th) Our Social Links:
info_outlineHost Karl speaks with Patrick and Mike Clements of SherpaDesk.
As co-founder and CEO of SherpaDesk, Patrick is committed to delivering a powerful easy to use professional services automation (PSA) solution that simplifies the three core activities of MSPs and IT Service Providers; track customer requests, log billable time, and manage customer's assets.
Patrick has spent over 20 years in building software technology companies. He is a member of several non-profit boards and is an active member of the entrepreneurial community in mentoring new startups.
Mike's best asset is being able to relate to people by listening to what they have to say. Mike has had over 20 years of in success in sales and the customer experience profession. He has led multi-million-dollar teams at Oracle and is a member of several non-profile boards.
He enjoys spending time with his three young kids and is very passionate about the outdoors. Mike enjoys pushing himself by competing in Iron Man, or trekking in the Peruvian Andes.
He's been part of the SherpaDesk team for 15 years and has an identical brother, that happens to be SherpaDesk’s CEO
Resources and Links:
https://www.sherpadesk.com/blog
https://www.facebook.com/SherpaDesk/
https://twitter.com/sherpadesk
https://www.reddit.com/r/SherpaDesk/
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