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Fire Clients - or Prune Your Client Garden - with Erick Simpson

SMB Community Podcast by James Kernan

Release Date: 11/24/2022

Reselling Copilot As A Service? show art Reselling Copilot As A Service?

SMB Community Podcast by James Kernan

1.) MSP Question of The Week Is there an opportunity there for MSPs to resell consulting service around copilot? --- 2.) Notes on The News  Windows features disappearing in 2024:  Google looking to purchase Hubspot:  United States Cyberforce:  ...and more!    --- Our upcoming events and more: Register for James’s upcoming class at ITSPU! 5W22 – MSP Professional Sales starts April 23rd. Sign up now: MASTERMIND LIVE – Tampa, FL – April 27-28th   Use “EARLYBIRD” as the coupon code to save $200! Catch James at the SMBTechfest! SMBTechfest - Irvince,...

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Tracking MDF As a Small MSP show art Tracking MDF As a Small MSP

SMB Community Podcast by James Kernan

1.) MSP Question of The Week Is it worth the time to track MDF/Rebates from your vendors partners if you are a small MSP? --- 2.) Notes on The News  April fool’s joke? Gmail announced 20 years ago today:  Microsoft copilot released today: --- 3.) Five Minutes with A Smart Person - Tim Fitzpatrick of Rialto Marketing Check out the preview for our full interview with Tim Fitzpatrick of Rialto Marketing   --- Our upcoming events and more: Register for James's upcoming class at ITSPU! 5W22 - MSP Professional Sales starts April 23rd. Sign up now: MASTERMIND LIVE – Tampa,...

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Should Remote Workers Return to The Office? show art Should Remote Workers Return to The Office?

SMB Community Podcast by James Kernan

Host Amy and James are back!  1.) MSP Question of The Week: Should you force remote workers back in to the office? And do workers prefer weekly, bi-weekly, or monthly payment? --- 3.) Notes on The News  N-able 2024 MSP Challenges and Opps – CEO article: How the top MSP business owners are using AI in their business: What AI we've been using: --- 2.) Five Minutes with A Smart Person - Fernando Leon  Host James sit down with smart person Fernando Leon, Vice President of Sales/Marketing of Single Point of Contact. They discuss White Label IT Service platform that helps MSP's...

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Karl Palachuk at Channel Partners 2024 show art Karl Palachuk at Channel Partners 2024

SMB Community Podcast by James Kernan

We follow Karl Palachuk as he makes his way through Channel Partners Expo 2024!    Thank you to our guests (in order): Dave Seibert of SMBTechFest    Michelle Ragusa McBain of Sonicwall    Mikey Pruitt of DNSFilter   Kathleen Martin of  Advancing Leadership Network (ALN)    --- Our upcoming events: AUSTIN TX – MASTERMIND LIVE (March 28-29th) Our Social Links:   Sponsor Memo: Huntress Today's SMB Community Podcast is brought to you by Huntress Managed Security. Cybersecurity is more than software—it’s also the expertise...

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Stephen Thomas of Asigra show art Stephen Thomas of Asigra

SMB Community Podcast by James Kernan

Karl interviewed Stephen Thomas from Asigra. Thomas oversees global revenue and shapes the sales and customer success strategy. He is an accomplished executive With over 25 years of experience in building and guiding sales and customer success teams within the rapidly expanding sectors of Enterprise SaaS. With over 25 years of experience in building and guiding sales and customer success teams within the rapidly expanding sectors of Enterprise SaaS (Cybersecurity and Data Protection), Stephen Thomas is an accomplished executive. Prior to taking on his current role at Asigra, where he oversees...

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Christophe Reglate of SXIPHER show art Christophe Reglate of SXIPHER

SMB Community Podcast by James Kernan

Host James sits down with Christophe Reglate of SXIPHER. Look out for the PROMO for 20% off in the month of March! Call: (386) 479-4074 Email: [email protected] — Our upcoming events: AUSTIN TX – MASTERMIND LIVE (March 28-29th) Our Social Links:

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Competing As A Small MSP show art Competing As A Small MSP

SMB Community Podcast by James Kernan

Yes, another opener about the weather. ;)    1.)  The MSP Question of The Week How can small MSPs compete with larger firms in the same market? --- 2.) Notes on The News  The AT&T outage  results in $5 credit to all affected users. ...And the Media Industry suffers in the face of social media newsbreaks.  --- Our upcoming events: AUSTIN TX – MASTERMIND LIVE (March 28-29th) Our Social Links:

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Identifying Worthwhile Opportunities show art Identifying Worthwhile Opportunities

SMB Community Podcast by James Kernan

We are back after the long weekend with great hair... 1.) MSP Question of the week:  How do you qualify an opportunity so you don’t waste your time? Check out Amy's whitepaper:  --- 2.) Notes on the News and Our Favorite Social Media Apple Vision Pro is out:  1st new product in 7 yrs – VR headset $3499 Markets are way up except for Snapchat – down 30% reported a 248m loss in their most recent qtr announcement. AND We dive into our favorite social media for business use and why... --- 3.)  Five Minutes with A Smart Person – Christophe Reglat of SXIPHER A preview...

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Val King of Whitehat Technologies show art Val King of Whitehat Technologies

SMB Community Podcast by James Kernan

Host James sits down with Val King. Val is the CEO of Whitehat Virtual Technologies and responsible for day-to-day-operations, as well as leading the company’s product development and technology strategy. Val has 20 years of experience in technology, compliance, and security in regulated industries, particularly in financial services and healthcare. Currently Val serves in a dual role as CIO for a regional healthcare system. “The last 18 inches between the screen and the end-user is the Point of Execution, where end user experience matters, where technology either improves productivity,...

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Work Culture and Business Acquisition show art Work Culture and Business Acquisition

SMB Community Podcast by James Kernan

1.) MSP Question of The Week How important is work culture as it relates to acquisition or merger? and Why everything boils down to customer experience... See:  2.) Five minutes with a Smart Person -  Val King of Whitehat Technologies Val is the CEO of Whitehat Virtual Technologies and responsible for day-to-day-operations, as well as leading the company’s product development and technology strategy. Val has 20 years of experience in technology, compliance, and security in regulated industries, particularly in financial services and healthcare. Currently Val serves in a dual role...

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Fire Clients - or Prune Your Client Garden - with Erick Simpson and Karl Palachuk

Recently, our friend Erick Simpson blogged that "end of year" is a great time to fire some clients. He and Karl are pretty much in agreement on that, but look at it from different perspectives. 

Erick was on the ChannelPro Network podcast and talked about this approach. So, Karl wrote a blog post about the same topic from a different perspective.

In this interview, Karl interviews Erick about why you might want to get rid of some clients and how it can actually result in making more profit AND making your staff a lot happier.

Background articles:
- Erick's blog: https://ericksimpson.com/erick-simpsons-msp-newsletter-october-2022-its-time-to-fire-some-customers/

- ChannelPro podcast: https://www.youtube.com/watch?v=4MI15aTE1DU (ChannelPro Weekly podcast #245).

- Karl's Blog: https://blog.smallbizthoughts.com/2022/11/fire-clients-and-give-better-service.html

Erick is, of course, the author of some of the best selling books on Managed Services, and is a great coach, trainer, and mentor for many in the community. You can catch up with him at https://ericksimpson.com.


Sponsor Note: FieldEffect 

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You’ll also find insights from five MSPs who have added covalence, a hybrid MDR solution, to their offerings and the positive impact it has had on business.

Want to learn more? Check the link in the show notes.

https://hubs.li/Q01cPMsj0

:-)