#299: How To Find The Right Virtual Assistants For Your Medical Practice with Beth Lachance

OVERVIEW:

“The first rule of management is delegation. Don’t try and do everything yourself because you can’t.” – Anthea Turner

 

Jason A. Duprat, MBA, CRNA, Healthcare Practitioner, and Host of the Healthcare Boss Academy podcast, sits down with Beth Lachance, CEO of REVA Global Medical. Virtual Assistants have slowly been revolutionizing how the healthcare space operates, and Beth explains how. From front-desk tasks to vital back-end systems, Virtual Assistants can do it all. Tune into this episode to learn more about the beauty of hiring Virtual Assistants.

 

3 KEY POINTS:

1. Know when you need to take something off your plate and hand it off to someone else.
2. Hire people that you know will do it better than you.
3. You can't do everything and you can't do everything well.

 

EPISODE HIGHLIGHTS:

• Beth's husband, who owned a VA company for years, underwent a business partnership break-up four years ago. After that incident, Beth quit her job and joined her husband to launch REVA Global.
• Having a deep understanding of several medical practices, Beth knew there was great potential in creating a business offering virtual medical assistance for medical practices.
• Date, if possible, before you get married. Really, really know the person you're going into business with. Learn their history and how they act with different people.
• Back then, Virtual Assistants have been popular in various industries except for the medical industry. The pandemic allowed the medical industry to realize that remote workers in medicine are possible.
• Virtual Assistants are capable of handling time-consuming front-desk tasks. Full new patient intakes revenue cycles, etc.
• Nurses and medical assistants should focus on patient care and assisting the physicians and be relieved of tasks that can be delegated to Virtual Assistants.
• REVA Medical Global is entirely Philippines-based. The Philippine culture works out extraordinarily well in US Healthcare. REVA's Filipino VAs all have bachelor's degrees and excellent English proficiency.
• The common pain points that Virtual Assistants help with are “scaling a business at the right pace” and “seeing more patients.”
• Hire fast, fire faster. If you know someone's not going to work out. We have to move on.
• Learn more about REVA Global Medical through www.revaglobalmd.com. Reach Beth directly through her email [email protected]

 

TWEETABLE QUOTES:

"Virtual Assistants taking off and delegating monotonous, brutal tasks from the medical team is what makes a really big difference." – Beth Lachance

"You've got to make sure they love their job. It's not just about paying somebody more. You can pay me more, but if I hate my job, I'm not going to stay that much longer." – Beth Lachance

 

CONNECT WITH JASON DUPRAT:

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RESOURCES:

• Sign up for one of our free business start-up Masterclasses by heading over to https://healthcareboss.org/masterclass/
• Have a healthcare business question? Text me at 386-284-4955, or email me at [email protected] and I’ll add you to my contacts. Occasionally, I’ll share important announcements and answer your questions as well.
• Do you enjoy our podcast? Leave a rating and review: https://lovethepodcast.com/hea

 

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