“Why can’t I find great people for my team”!?
Dental Drill Bits with Sandy Pardue and Dana Salisbury
Release Date: 01/19/2023
Gossip at Work: The Hidden Cost of Chatter
Dental Drill Bits with Sandy Pardue and Dana Salisbury
Gossip at Work: The Hidden Cost of Chatter Dental Drill Bits with Sandy Pardue and Dana Salisbury Gossip at Work: The Hidden Cost of Chatter 0:00 Episode Description Gossip may seem like harmless chatter, but it has the power to erode trust, damage morale, and derail productivity in your dental practice. In this episode, Sandy and Dana tackle the tough topic of workplace gossip—what it sounds like, why it spreads, and how to stop it before it takes a toll on your culture and your team. From NLRB rules to real-life consulting stories, they share practical ways to address negativity, encourage...
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The Down Economy: Prepared Not Panicked
Dental Drill Bits with Sandy Pardue and Dana Salisbury
When the economy starts to shake, most dental practices start to shrink. But Sandy says now is the time to lean in and level up—and she’s sharing exactly how to do it. In this episode, Dana and Sandy break down what it takes to recession-proof your practice before anything happens. From tightening your finances to training your team, maximizing re-care systems to building patient loyalty, this episode is your no-fluff guide to keeping treatment plans up—even when wallets are down. Whether you’re nervous about the future or just want to boost production now, this conversation will help...
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One-on-Ones Part 2: Keeping Your Dental Team Aligned & Engaged
Dental Drill Bits with Sandy Pardue and Dana Salisbury
Episode Summary: This week, Sandy is fresh off an energizing Front Desk Pro seminar in Burbank, California—and she’s bringing the heat! Dana and Sandy dive deep into a topic that every dental practice owner and manager needs to master: employee one-on-ones. From handling raise requests to increasing team engagement and reducing turnover, this episode is packed with real-world strategies and scripted verbal skills you can use right away. Sandy shares how acknowledgment and structure transform the culture of a practice, while Dana brings in heartfelt reminders of how leadership impacts lives...
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One-on-Ones: Keeping Your Dental Team Aligned & Engaged
Dental Drill Bits with Sandy Pardue and Dana Salisbury
Want to retain great employees and build a team that runs like a dream? It all starts with one-on-one conversations that count. In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury share how regular one-on-one meetings can transform your culture, boost accountability, and keep your team growing in the right direction. They break down the timing, tools, and tone of a successful one-on-one—plus how to turn them into growth opportunities, not gripe sessions. If you want more engagement and less drama in your dental office, start here. What You’ll Learn: How to set up...
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The Hygiene Appointment Fix
Dental Drill Bits with Sandy Pardue and Dana Salisbury
Is your hygiene schedule disappearing before your eyes? You’re not imagining it! No-shows, last-minute cancellations, and poor confirmation strategies can leave your hygiene team scrambling and your bottom line suffering. In this episode of Dental Drill Bits, Sandy Pardue and Dana Pardue Salisbury break down why hygiene schedules fall apart—and how to fix it for good! From smarter pre-scheduling to foolproof confirmation techniques, they’re sharing real-world solutions to keep your chairs full and your patients accountable. What You’ll Learn: ✅ The #1 reason why hygiene...
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Ring, Ring! Mastering the First Impression – Live Call Analysis
Dental Drill Bits with Sandy Pardue and Dana Salisbury
📢 Episode Title: "Ring, Ring! Mastering the First Impression – Live Call Analysis" 🎙 Episode Description What happens when a potential patient calls your dental office? That first impression can make or break their decision to schedule an appointment. In this episode of Dental Drill Bits, Sandy Pardue and Dana Pardue Salisbury analyze a real call from a dental practice, breaking down what worked, what didn’t, and how small tweaks can dramatically improve conversion rates. Listen in as they share pro tips on phone etiquette, tone, and the must-have scripts that turn callers into...
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Too Sick to Work? Managing the Unexpected Absentee
Dental Drill Bits with Sandy Pardue and Dana Salisbury
Episode Description Unexpected call-outs can throw your dental practice into chaos—but they don’t have to! In this episode of Dental Drill Bits, Sandy Pardue and Dana Pardue Salisbury break down how to create an attendance culture that keeps your team accountable without being rigid. They’ll share real-world strategies for managing sick calls, setting clear attendance policies, and keeping your team engaged. What You’ll Learn: ✅ How to prevent a culture of absenteeism from spreading in your practice 🚫 ✅ The importance of direct communication about attendance expectations 🗣️...
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Interviewing for the Right Hire
Dental Drill Bits with Sandy Pardue and Dana Salisbury
Hiring is one thing—but the interview process is where you make or break your chances of getting the right person. In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury share expert strategies to help you conduct interviews with confidence, ask the right questions, and avoid costly hiring mistakes. What you’ll learn: ✅ The difference between situational vs. behavioral interview questions—and why both matter 🎯 ✅ Why working interviews are a legal and financial risk you shouldn’t take 🚫 ✅ The must-ask questions that reveal a candidate’s true communication...
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Finding the Right Candidate
Dental Drill Bits with Sandy Pardue and Dana Salisbury
📢 Sponsored by: ✅ Plan Forward – The dental membership plan partner that helps your office thrive. Mention Dental Drill Bits for an exclusive offer! . 💡 Take Action Today: Don’t let hiring challenges slow down your practice growth! Take Sandy’s Challenge: ➡️ Review your current job ad—does it attract the right candidates? ➡️ Implement a phone screening process to filter applicants faster ➡️ Make your hiring process an extension of your practice culture 👍 Subscribe & Leave a Review: Enjoyed this episode? Subscribe to Dental Drill Bits and leave a review!...
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Front Desk Chaos to Clarity
Dental Drill Bits with Sandy Pardue and Dana Salisbury
Front Desk Chaos to Clarity Episode Description: In this episode of The Dental Drill Bits Podcast, Sandy and Dana tackle one of the biggest front desk challenges in dental practices—how to maintain consistency and organization when multiple team members rotate through the same position. 🔄 One doctor from the Dental Drill Bits Facebook group asked: How do I streamline communication and documentation when different front desk employees work on different days? Sandy and Dana break it all down, sharing real-world strategies to bring clarity and structure to the front office. They discuss the...
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You need to have protocols in place and systems in order to find someone GREAT for your team and it starts with your reputation. That’s step one in the system, what are your employees and ex-employees saying about you? Your reputation is where it starts for easing the workflow of hiring.
The second step in your system is to make sure that the people on your team know this one rule: anytime that someone calls asking about a position available, get their name, number, email, and resume immediately.
Sandy expands much more on these first two and gives you more precise steps in this system to ensure you will always find and have great people as you grow your practice.