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S06 E01: The Queen of Automation

Two Reds are Better than One

Release Date: 02/06/2023

S07 E02: We do things differently down here show art S07 E02: We do things differently down here

Two Reds are Better than One

If you walk round Manchester city centre, you will often see the above statement, ' WE DO THINGS DIFFERENTLY HERE'  which glorifys Manchester's achievements in the world and why Mancuncians are different. We have tweaked the above statement slightly for our guest today and you will see why when you listen to the interview.  Born in Glasgow, Lawrence decided to take some time out to travel the world and then visited Sydney 11 years ago to do some dentistry for several months. He ended up staying and now Lawrence is partner in Spa Dental   and three other Practices...

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S07 E01: On never giving up (and how to run your business in 60 minutes a month) show art S07 E01: On never giving up (and how to run your business in 60 minutes a month)

Two Reds are Better than One

On never giving up (and how to run your business in 60 minutes a month) an interview with Dr Mike Hughes of Deintyddfa Na-Nóg Dental & Implant Team in Bangor, North Wales   We begin our new podcasting year with a story of courage and resilience that has led to the creation of an award-winning specialist referral practice in Gwynedd, even though some local councillors and planning officers did their level best to stop the project before it started.   Mike Hughes shares his history with us - qualifying as a reluctant dentist second time around in Cardiff and then moving on to...

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S06 E12: Our final podcast of 2023 show art S06 E12: Our final podcast of 2023

Two Reds are Better than One

In our final podcast of 2023, there is no guest, instead,  we share our highs and lows of 2023 and also why we are so excited about dentistry in 2024.   In the interview we discuss;   Our highs of 2023 both personally and professionally  Chris's calendar management system - how he plans out his year, often several months ahead; How and why he takes 12 weeks vacation every year  Ashley's announcement - he is finally taking a short sabbatical  Why are they both excited about 2024 in Dentistry    AND MUCH MORE 

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S06 E11: Lessons in Innovation and Leadership - a conversation with Ashley Byrne show art S06 E11: Lessons in Innovation and Leadership - a conversation with Ashley Byrne

Two Reds are Better than One

Our guest for this month's podcast is dental technician Ashley Byrne - Owner Byrne Dental Laboratory, one of the largest and most advanced in the UK and now part of the European Corus Group.   In the first part of our interview, Ashley reviews the opportunity in digital workflow: The sheer magic of IOS; Why using intra-oral scanners can save time, increase staff retention/morale and engage patents in their oral health to an extent never before seen. We also discuss how important it is to advance along the adoption cycle and embrace every aspect of technology - Ashley even...

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S06 E10: Why 2024 will be a great time to buy a dental practice show art S06 E10: Why 2024 will be a great time to buy a dental practice

Two Reds are Better than One

S conversation with Lis Hughes - Managing Director - FTA   It’s not often that we get the chance to listen to an industry expert sharing with us her view of the dental landscape since lockdown to the present - and beyond.   Lis arrived at Frank Taylor Associates in 2008 to deliver some consultancy work - and has stayed there ever since, describing the company as a great place to work with nice people.   During our conversation we discuss topics that will be of interest to all existing Owners and equally those who aspire to buy a practice:   The current challenges we...

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S06 E09: 'Paid' - The 10 Secrets to being richly rewarded for the value you deliver show art S06 E09: 'Paid' - The 10 Secrets to being richly rewarded for the value you deliver

Two Reds are Better than One

In this latest episode of 'Two Reds are Better than One' Chris and Ashley interview Peter Thomson.    Peter shares many strategies from his latest book 'Paid'    Peter Thomson has been in business for over 51 years and he has been in the Personal Development world for 30 years. He has written 15 books, and produced over a 100 business programmes. This episode was a true masterclass in communication, sales and making sure you get richly rewarded for the value you bring to your patients.    We strongly advise you listen to this podcast twice and make...

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S06 E08: Buying and Selling your Practice - a true life roller coaster of a journey show art S06 E08: Buying and Selling your Practice - a true life roller coaster of a journey

Two Reds are Better than One

We asked Claire Nightingale to return as a guest and share with us the pains and pleasure of both buying and selling an orthodontic practice.   This interview will help any dentist (specialist or general) who is interested in embarkation (or disembarkation) from Ownership.   Claire’s first attempt at Ownership was a painful failure and she explains why - and equally why it was another 9 years before she acquired her own business.   In part 1 we talk about that slow journey into Ownership.   In part 2 the challenges of growing a business from “pen and...

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S06 E07: Why you should advise your children to get into dentistry - an interview with Eddie Small show art S06 E07: Why you should advise your children to get into dentistry - an interview with Eddie Small

Two Reds are Better than One

Ashley and I have known and worked with Gareth and Amanda Small at Helens Bay Dental Practice for so many years that Eddie remembers us as part of their dinner conversation when he and his sister Emily came home from school.   Emily is now a dental therapist working in Dubai and Eddie is a dentist who commutes between London and Helens Bay (just outside Belfast) on a weekly basis.   In this conversation, we trace Eddie’s life so far (one of our youngest ever guests) from thinking about dentistry at the age of 6, becoming more interested in his parent’s work from age 11...

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S06 E06: S06 E06: "Three Reds are Better than One" - a podcast Xtra with Enrica Latter as “The Third Red"

Two Reds are Better than One

Have you ever considered what a new patient enquiry is worth to your practice?   If a patient is interested in some cosmetic treatments, for example short term orthodontics, bonding, teeth whitening, or implants, each telephone call could be potentially worth thousands of pounds. If a patient is enquiring about just becoming a patient and they join your membership plan, over a ten-year relationship, then they could easily spend several thousands of pounds with you. This is becoming increasingly important as patients are often shopping around, and some of them are enquiring about NHS...

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S06 E05: 'It Does Not Get Greener than this’ - building an amazing practice and a team who love to come to work show art S06 E05: 'It Does Not Get Greener than this’ - building an amazing practice and a team who love to come to work

Two Reds are Better than One

One of the biggest challenges Owners and Practice Managers face is creating a highly motivated team that performs at a top level all of the time. A culture in which everyone loves coming to work to do their best, and in which they know they can reach their full potential.  A culture that very few practices manage to achieve.  Marina and Michael Chan have succeeded within their stunning Dental Practice, Iconic Dentistry & Medispa in Perth in Western Australia.  Not only is the interior of the Practice beautiful, including a self-playing piano in the reception area,...

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More Episodes
This month we meet with Lisa Catto, founder of www.thebusinesscatlayst.co.uk And creator of:
 
 
who talks to us about the three critical results of the work she does for dental practices:
  • Saving time;
  • Getting organised and
  • Growing sales.
Nothing to not like there.
 
Lisa has run her own businesses since the age of 19 and has a bewildering CV that includes:
  • Turning a roller-skating rink into a rave venue;
  • Running an animation art gallery in central London;
  • Pioneering computer games and digital marketing before the internet “was a thing” and we were using floppy disks and dial up modems!
 
After a sabbatical in the South of France, she returned to the UK and started working in small business automation before most of us even knew what that meant.
 
Chris first met Lisa during lockdown, when she was automating an ortho group and he has since witnessed the transformative work she has done with a number of his clients in general practice.
 
For Ashley, meeting Lisa for this podcast recording was the second blind date of his life - and the first that has turned up!
 
Lisa explains to us in very clear and direct terms the three phases of her work with dental clients, automating:
  • Phase 1 - what happens before someone becomes a patient (including her unique SmileViewer systemhttp://www.smile-viewer.com/);
  • Phase 2 - how they are converted into fee-paying patients and
  • Phase 3 - how they are looked after as patients.
 
She also explains how the work she does integrates with Practice Management Software and the thorough onboarding that is done with the dental team when her systems are put in place.
 
Ultimately, she says, “automation is about creating the extra time and space to build relationships” and that “incremental is exponential” - if you can save just 5 minutes a day, that’s almost 3 full days a year of team activity.
 
Dentists leave too much money on the table in treatment plans never sold or not taken up - Lisa shows us how to automate improvement.
 
It’s a great interview, never too technical or geeky and we think you will love it.