How to nurture the best client relationships, with gourmet gift business owner Lucia E. Robles

Corporate gift giving can often feel stale, depersonalized, and obligatory. But our latest guest, President, co-founder, and Chef Lucia E. Robles, is on a mission to change that — and help companies build better relationships with those they work with. Lucia also knows a thing or two about building great client relationships through top-notch customer service. As the owner of a luxury B2B gourmet gift company, it’s a cornerstone of her business. 

 

Lucia is a pastry chef turned business owner, a Le Cordon Bleu graduate, who is the president and co-founder of the high-end luxury B2B gourmet gift company, Lucia & Co. Her firm makes consistent client appreciation gifting possible with their customizable auto done-for-you gift plans, and specializes in working with professionals who have compliance sending and spending regulations.

 

At 40 Strategy, we’re also a client of Lucia & Co. — we can vouch for their excellent customer service and gifts with a personalized touch.

 

Listen to the full episode for more on how companies can be better gift-givers, the secret to top-notch customer service, the power of intention-setting, and more. 

 

Here’s a Glimpse of What You’ll Learn: 

 

• More about Lucia’s business, which involves B2B gifting

• The key to great (and sincere) customer service 

• The mistake that people (and companies) make when it comes to gift-giving

• How Lucia went from foodie and pastry chef to small business owner

• Some of the growing pains Lucia has experienced as she’s grown her business 

• Why Lucia’s company was a remote and hybrid-first workplace from its inception

• Some of the metrics Lucia uses to measure success within her company — and her life

• The value of not being on Zoom, according to Lucia, and why she does so much of her business on regular phone calls 

• Why Lucia “meowed” at her co-workers in her previous corporate job — and what the experiment says about communication

• Why intention-setting is so important in Lucia’s daily life, plus other regular habits she’s integrated

• What a “cleaner” is in the setting of a business, and why it’s not always possible to train someone for that role

 

Resources Mentioned in This Episode: 

• Lucia & Company’s website

• Lucia & Co. on Instagram

• Lucia & Co. on Facebook

• Lucia E. Robles on LinkedIn

• “Relentless: From Good to Great to Unstoppable” by Tim S. Grover

• “A Complaint Free World: How to Stop Complaining and Start Enjoying the Life You Always Wanted” by Will Bowen

• 40 Strategy

• Contact 40 Strategy

• Carl J. Cox on LinkedIn