How to nurture the best client relationships, with gourmet gift business owner Lucia E. Robles
Release Date: 03/07/2023
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info_outlineCorporate gift giving can often feel stale, depersonalized, and obligatory. But our latest guest, President, co-founder, and Chef Lucia E. Robles, is on a mission to change that — and help companies build better relationships with those they work with. Lucia also knows a thing or two about building great client relationships through top-notch customer service. As the owner of a luxury B2B gourmet gift company, it’s a cornerstone of her business.
Lucia is a pastry chef turned business owner, a Le Cordon Bleu graduate, who is the president and co-founder of the high-end luxury B2B gourmet gift company, Lucia & Co. Her firm makes consistent client appreciation gifting possible with their customizable auto done-for-you gift plans, and specializes in working with professionals who have compliance sending and spending regulations.
At 40 Strategy, we’re also a client of Lucia & Co. — we can vouch for their excellent customer service and gifts with a personalized touch.
Listen to the full episode for more on how companies can be better gift-givers, the secret to top-notch customer service, the power of intention-setting, and more.
Here’s a Glimpse of What You’ll Learn:
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More about Lucia’s business, which involves B2B gifting
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The key to great (and sincere) customer service
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The mistake that people (and companies) make when it comes to gift-giving
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How Lucia went from foodie and pastry chef to small business owner
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Some of the growing pains Lucia has experienced as she’s grown her business
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Why Lucia’s company was a remote and hybrid-first workplace from its inception
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Some of the metrics Lucia uses to measure success within her company — and her life
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The value of not being on Zoom, according to Lucia, and why she does so much of her business on regular phone calls
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Why Lucia “meowed” at her co-workers in her previous corporate job — and what the experiment says about communication
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Why intention-setting is so important in Lucia’s daily life, plus other regular habits she’s integrated
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What a “cleaner” is in the setting of a business, and why it’s not always possible to train someone for that role
Resources Mentioned in This Episode:
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“Relentless: From Good to Great to Unstoppable” by Tim S. Grover
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“A Complaint Free World: How to Stop Complaining and Start Enjoying the Life You Always Wanted” by Will Bowen