How Do I Hold My Team Accountable?
SMB Community Podcast by James Kernan
Another fun week of James and Amy! Following Halloween, James and Amy shared their mission of Halloween costumes and handing out Halloween candy. Kicking off this week's episode, DATTOCON missed out an opportunity for press and hype. From lack of a major announcement, there is a PR opportunity missed. --- 1.) MSP Question of the week: How can you hold your team accountable? Business coaches are being hired all across the country due to a lack of accountability. Instead, James and Amy share some insightful areas to strengthen your accountability with your team: Set goals with...
info_outline
MSSP vs. MSP: Why does Security Matter?
SMB Community Podcast by James Kernan
Hosts James and Amy are back this week to discuss the series of noteworthy headlines from this week as well as this week's MSP question of the week. --- 1.) Notes On The News IT Nation - one announcement CompTIA Aquired - New Divisions will be created Department of Labor - Ruling for Overtime Labor --- 2.) MSP Question of the week: Are you a REAL MSSP? What does it take to become a MSSP? --- Our upcoming events and more: December 4: M&A Workshop in Scottsdale, AZ December 5-6: MASTERMIND LIVE in Scottsdale, AZ December 11: Channel Program M&A Forum in Dallas, TX ...
info_outline
Measuring Success: What KPI's Do You Use?
SMB Community Podcast by James Kernan
Hosts James and Amy sit down this week to discuss key performance indicators (KPIs) that can be used to measure success with your business. 1.) MSP Question of the week: What reports or KPI’s do you need to manage your business? Article by Amy: --- 2.) Notes On The News ConnectWise market share dropped from 26.8% to 24.3%. Kaseya market share dropped from 22.9% to 22.7% N-able market share dropped from 12.5% to 11.4% NinjaOne’s market share grew from 8.4% to 9.4% All others combined had a market share of 29.4% last year, which grew to 32.1% this...
info_outline
How to Navigate HIPAA: Interview with David Sims
SMB Community Podcast by James Kernan
This week, host James Kernan speaks with David Sims, founder of Security First IT, regarding navigating HIPAA from the lens of MSP business ownership. About David Sims Since 1998, David is an experienced IT and cybersecurity professional who specializes in healthcare security and compliance. With over two decades of hands-on experience, he founded Security First IT to provide advanced solutions tailored to healthcare providers and small to medium-sized practices, ensuring they stay secure in an ever-changing threat landscape. David also founded and runs the podcast "Help Me with HIPAA", a...
info_outline
How to Stand Out: Differentiating Your Business
SMB Community Podcast by James Kernan
Returning to the podcast, host James sat down with Tim Fitzpatrick from Rialto Marketing. Topics include defining your processes, establishing your onboarding, and identifying your competitive advantage in the markets you serve. About Tim Fitzpatrick Tim is the President of Rialto Marketing, a company that provides marketing consulting, advisory, and outsourced or fractional Chief Marketing Officer (CMO) services. Rialto Marketing specializes in helping B2B professional service firms accelerate their growth by building and managing their marketing engines. He also hosts the...
info_outline
Leveraging Chambers of Commerce for Client Attraction
SMB Community Podcast by James Kernan
Christopher Barber - Cheaper Than a Geek https://www.linkedin.com/in/christopherjbarber/ Host Karl had a great chat with Christopher Barber from Cheaper Than a Geek in Maryland. Topics include networking for client attraction, and using Chambers of Commerce to spread a wide net that brings in new clients for decades. Chris got involved in his local chamber and worked his way up to being involved at the state and federal levels. Chris tells how he stumbled at first, with the local chamber, and then learned how to leverage it year after year. Side note: Chris gives out "nerd" glasses as a...
info_outline
What Do You Do If Your Customer Won't Take Your Recommendations?
SMB Community Podcast by James Kernan
Hosts James and Amy sit down this week to discuss difficult situations where the customer will not take your prosposal or recommendation 1.) MSP Question of the week: What happens if you customer won't take your recommendation? --- 2.) Notes On The News Safety around AI: Warnings about Free/Public Wi-fi in airports: --- Our upcoming events and more: SMBTechfest Q4 - Irvine, CA - October 17-18 Check out Amy’s weekly newsletter! Sign up now: Kernan Consulting “Weekly Tips”! Sign up now:
info_outline
Should I Cut My Prices to Win More Business?
SMB Community Podcast by James Kernan
Hosts James and Amy discuss pricing and the question around discounts for certain clients. 1.) MSP Question of the week: Should you discount your price to win the deal? " The bitterness of poor quality lingers long after the sweetness of a cheap price is forgotten." - Benjamin Franklin – --- 2.) Notes On The News The UK's Information Commissioner's Office (ICO) has announced a provisional decision to impose a fine of £6.09M ($7.74 million) on Advanced Computer Software Group Ltd (Advanced) for its failure to protect the personal information of tens...
info_outline
How Do You Find Good People?
SMB Community Podcast by James Kernan
Hosts Amy Babinchak and James Kernan discuss the struggles of recruiting and what key qualities to look for when recruiting good people. 1.) MSP Question of the Week: When struggling with recruiting, how do you find good people/talent? --- 2.) Notes On The News Microsoft will begin force-upgrading Windows 11 22H2 systems to version 23H2 starting October 8, 2024, as the former reaches end of support: Apple launched new iPhone 16 in September 2024 --- Our upcoming events and more: SMBTechfest Q4 - Irvine, CA - October 17-18 Check out Amy’s weekly newsletter! ...
info_outline
Should you offer vCISO services with your security offering?
SMB Community Podcast by James Kernan
Host James Kernan discussses security offerings, specifically looking at offering vCISO services as part of your cyber security stack. 1.) MSP Question of the Week: Should you offer vCISO services? --- 2.) 5 Minutes with a Smart Person Host James Kernan sits down with Charlene Ignacio, CEO of Fornix Marketing, to discuss being strategic about M&A discussions. --- 3.) Notes On The News Chris Day, founder of ScalePad, , focusing on creating an integrated suite of products rather than pursuing new acquisitions. Outgoing CEO Dan Wensley will remain as a shareholder and...
info_outlineAmy B and Amy L talk about the economics of small business acquisition and what’s happening in the market.
Segment One: What are you up to?
We catch you up with the latest events.
Coaching with ChannelWise at the ChannelPartners Conference May 3rd -
https://www.channelwise.com/coaching-cafe
Find out more here: https://nsitsp.org/events/
---
Segment Two: 15 Minutes with a Smart Person - Walter Crosby
Amy B speaks with Walter Crosby.
https://www.linkedin.com/in/walterlcrosby/
https://podcasts.apple.com/us/podcast/sales-cigars/id1567106056
---
Segment Three: The Bell Curve and the MSP Question of the Week
Amy B and Amy L goes into depth on the "Bell Curve of Security"
MSP Question of the week: When you have hybrid remote workers, who is responsible for the home network connectivity?
Is the security of their home network your problem?
Sponsor Memo: SMB Online Conference
Mark your calendars and plan to join us May 17-18 at the SMB Online Conference 2023.
Two full days of content.
More than a dozen speakers.
A special Killing IT Live podcast recording.
And much more.
Every three years, Karl Palachuk and Small Biz Thoughts bring you a spectacular two-day online conference. And they do it right.
Save $100 by registering today at https://smbonlineconference.com