92 The ABCs of a Great First Impression with Sylvie di Giusto
Release Date: 05/31/2023
Mindfulness Manufacturing
On the manufacturing floor, you have dozens of everyday opportunities for negotiation, from talking with a team member about an upcoming pay raise to trying to get a better deal from a supplier. In your everyday negotiations, what can you do to say less, get more, and make effective changes? You need to master the art of negotiation—and in this episode, guest Fotini Iconomopoulos is here to share the tools you need to know. Fotini Iconomopoulos is a master communicator and negotiator based in Toronto. She’s also the author of In this episode, she shares more about the power of...
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When your manufacturing organization is experiencing a crisis, the last thing you want to do is add more oil to the fire! But in a technical industry like manufacturing, many people don’t have the skills they need to safely and effectively address a dangerous situation, like how to de-escalate a conflict or communicate a safety issue to their team. Carol Cambridge is here to help bring more safety to your organization! Carol is an authority on workplace violence, active shooter, and workplace conflict. She’s also the founder of the Stay Safe Project, where she teaches others how to...
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In manufacturing, we’re all familiar with stress. But did you know that a lack of challenges and too much comfort can also have a negative impact on your health, mindset, and productivity? This is the core concept Paul Taylor presents in his great book As a former British Royal Navy crew member and a current Ph.D. candidate in applied psychology, Paul has in-depth knowledge about stress, resilience, and performance. In this episode on stress, comfort, and psychological safety, Paul draws from his own experiences and research to delve deeper into why discomfort and challenging...
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To find improved cost-savings and better team dynamics, there’s a solution—more creativity! In the technical world of manufacturing, creativity isn’t always a priority, but in this episode of Mindfulness Manufacturing, guest Dr. Amy Climer is here to show why deliberate creativity is the key to driving improvement and cost savings. With a Ph.D in Leadership and Change, Dr. Climer is a speaker, trainer, and coach who teaches teams how to innovate on demand. She is the author of Deliberate Creative Teams: How to Lead for Innovative Results written to help leaders understand how to...
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Are you really doing root cause analysis (RCA) or only scratching at the surface of your organization’s problems? When a problem occurs in a fast-paced industry like manufacturing, you want to find the root problem—and you want to find it as quickly as possible! But if you’re not taking some mindful time to ask the right questions and understand the human element beyond your issues, you might be missing deeper, more sustainable solutions. Learn more about the world of RCA in this episode of Mindfulness Manufacturing with seasoned RCA expert Bob Latino! Influenced by his father, who...
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In manufacturing, mental health is not always at the forefront. But when you don’t pay attention to your team’s mental wellbeing, it can negatively affect your entire organization, leading to big issues from disconnected teams to high employee turnover. In this episode, find the insights you need to transform your organization’s approach to mental health with guest Adam Nemer. Adam is a former CFO and senior operations leader, whose own mental health struggles inspired him to start Simple Mental Health, an organization that partners with leaders to bring stigma-free mental health culture...
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In manufacturing, it seems like it’s always go, go go! But what if we could take a moment to pause, think, and act a little more thoughtfully and intentionally? Learn what can happen in this episode of Mindfulness Manufacturing with guest Darcy Luoma! Darcy is an author, consultant, and the creator of the Thoughtfully Fit approach, a dynamic and practical model for enhancing leadership capabilities, improving team dynamics, and navigating the complexities of leadership and teamwork. In this episode, she shares a deep dive into her Thoughtfully Fit method, plus shares other tips and lessons...
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In manufacturing, we often emphasize complex processes and new technologies, like artificial intelligence. But to bring true change and productivity to your organization, don’t forget about your people! In this episode, learn all about the balance of technical skills and human connection with guest Emily Nichols! As a professional engineer with decades of experiences in manufacturing and innovation, Emily has worked with organizations like PepsiCo, Janssen, and Henkel. She now works with organizations who want to strengthen the human skills they need to thrive in an increasingly technical...
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In the busy field of manufacturing, how do you make yourself stand out? Find out in this episode of Mindfulness Manufacturing with Mark Levy. Mark is a “differentiation expert,” who helps his clients find bold, innovative ways to showcase their big ideas and differentiate themselves from the competition. Mark has worked with dozens of corporations, brands, and thought leaders, including Simon Sinek, Amazon, Harvard Business School, and Major League Baseball, as well as leaders from government bodies like the United Nations. In this episode, Mark talks more about the importance of...
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In manufacturing, it’s easy to get stuck in the four walls of our organization. But when you look beyond your organization—and even beyond your industry—you can find the insights and lessons you need to transform your leadership, improve your culture, and show up for your team! In this episode, hear from outside the manufacturing industry with Dr. Renee Thompson! Renee is the CEO & Founder of the Healthy Workforce Institute and works with healthcare organizations to cultivate a professional workforce by addressing bullying and incivility. Renee has authored several books and is one...
info_outlineIn an interaction with someone new, you only have about seven seconds to make a great first impression. What can you do to make every second count? Find out in this episode with guest Sylvie di Giusto! Sylvie is a consultant, author, and international keynote speaker, who uses her years of corporate experience to help other professionals use emotional intelligence and conscious decision-making to change their behavior and find the best outcomes. In this episode, Sylvie joins me for a conversation about first impressions, overcoming biases, and why behavior and communications play a big role in setting yourself up for great conversations and exciting connections.
3:19 – In the first seven seconds of a new conversation, we all make up to eleven major decisions about the other person
4:21 – We all have unconscious biases, which are built on our past experiences
4:33 – One of these is confirmation bias, which is when we search for something to show that our initial opinion about someone was correct
4:47 – Another is anchoring bias, where we cannot get rid of information or perceptions we already have
5:04 – Overall, there are around 185 biases that influence our decisions every single day
6:11 – To form stronger relationships and get rid of biases, take a step back from your own mindset and stay curious in conversations with others
7:39 – In a diverse industry like manufacturing, first impressions are particularly important, and you will have interactions with a wide variety of people, from clients to your team on the floor
8:37 – First impressions are also especially important for women in the manufacturing industry, since it’s a traditionally male-dominated industry
10:24 – Instead of letting your gender drive other’s first impression of you, make sure they see your experience, expertise, skills, confidence, and leadership
11:53 – Making a strong first impression comes down to five elements, or the ABCDEs of making a good impression
12:00 - A is for appearance, or the way you look, dress, and present yourself
13:21 – B stands for behavior, which includes factors like your attitude, your charisma, and your mindset and ethics
14:15 – C is for communication, and this also includes your listening skills
15:44 – While making a first impression, it’s important to always do your best, even if you make mistakes in those first seven seconds
17:30 – Your reputation is what people say behind your back, not what they say to your face
18:05 – Authenticity is a lie
18:58 - You can show up different ways in different roles, but you are still the same person throughout your day
20:10 – Your core values don’t change throughout your day, but you just deliver them differently in different situations, like when interacting with your children or with your team on the floor
21:21 – The first 11 words of a conversation play a huge role in creating a first impression, but many of us waste them on small talk
22:00 – In the ABCDEs of first impression, the D refers to how your digital footprint and how you present yourself in the digital space like social media
24:22 – E is for environment, or how factors like your office space, car, and family reflect on you
25:00 – By focusing on factors you can control, like your appearance, you can take the steps toward making a strong first impression and forging great connections
Connect with Sylvie di Guisto
Take the free Perception Audit Quiz
Learn more about Sylvie’s new book, Discover Your Fair Advantage
Reach you to Sylvie on social media and let her know you loved the podcast!